eDreams Reviews - www.edreams.com

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Latest Reviews

★☆☆☆☆

“never use Edream again!”

Written on: 05/12/2014 by ttflove (1 review written)

booked a return flight for 2 on edream website to Ancona (Italy). When confirmation came from Edream, the price details same as when the booking was done online. When checked our bank statement, found that they have taken £22 more than agreed and confirmed price. They helped themselves to the money from our account!!! When phoned Edream asking for money back, it took more nearly 3 hours to understand that Ryanair took the money!!! but I asked them that the booking was made with Edream, and… Read Full Review

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★☆☆☆☆

“Unfortunately bought an airline ticket on e dreams...”

Written on: 21/09/2014 by prKirkland471 (1 review written)

Unfortunately bought an airline ticket on e dreams site. Ticket turned out to be wrong airline ,destination and time of arrival. Rang customer service (a joke) didn't want to know me or my plight. If you could rank them zero stars I would. Rod, Australia… Read Full Review

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★☆☆☆☆

“Criminal”

Written on: 17/09/2014 by AdaSutton250 (1 review written)

I was asked to discribe the Vacation package I booked with Edreams..... One word kept coming to mind, "CRIMINAL" You can't even call their customer service without being put on hold at the cost of over two dollars a minute. Yes they bill you for a customer service phone call. We were booked into a very nice hotel with a great dis riptive review......upon arival we were met by the horrible smell of the hotel, not to mention it looked like a crime sceen in the room. We imidatly left and had to… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 14/09/2014 by Anan278 (1 review written)

I booked 4 flights through EDREAMS from Aberdeen to London flying with British Airways. British Airways cancelled these flights, then our problems started. Trying to get our money back was an absolute nightmare. When you email them you get the same automated email back with telephone numbers to call as they do not conduct business by email. Only one of the telephone numbers actually rings the rest are discontinued numbers. If you get an answer you are put on hold and then cut off. The… Read Full Review

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★☆☆☆☆

“Edream - Steals your Money”

Written on: 14/09/2014 by qiLindsay262 (1 review written)

I made a online reservation for trip flights (Cairo - Istanbul-Cairo) on the 11 of September and on the 12th I received confirmation for only my return ticket for my trip from Istanbul to Cairo. When I called to check on the departure trip from Cairo I was informed that the ticket wasn't issued and if they try to book it now it would be at a higher rate than the one it was originally booked on !! And finally when i asked to cancel the whole thing i was informed that i was still going to be… Read Full Review

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★☆☆☆☆

“Deceptive along with poor customer service”

Written on: 03/09/2014 by Urijah99 (1 review written)

Their website was the same as any other in finding the available flights and had I realized I was purchasing the ticket through them and not actually on the United Airlines site I never would have used them. My mistake since I was rushing. They gave choices for added fees which are deceptive since they are already included in the airlines charge and then commission charges are hidden but charged in the final cost. Again, my mistake since I was rushing and not paying attention. After the fact… Read Full Review

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★☆☆☆☆

“eDreams.NOT!!”

Written on: 19/08/2014 by KarsonWilloughby (1 review written)

If you REALLY hate someone, recommend they book their flights from this site. Otherwise, STEER as CLEAR of it as you POSSIBLY CAN! RUN! I tried to book a "local" flight here in the U.S. Things went well except unlike domestic U.S. travel sites, this one required my passport number. Ok. I gave my passport number and credit card number, filled all pertinent and personal info out in spaces provided. Hit "BUY" and the page disappeared entirely. HUH? I called my friend who sent the link… Read Full Review

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Lovetravel22's Comment

Written on: 21/08/2014

This happened to me too. When u called the state for ur passport what they said? I don't trust these website at all don't know where should I call for my passport?

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★☆☆☆☆

“Unbelievably terrible customer service”

Written on: 12/08/2014 by CamilaWeaver (1 review written)

Really unreliable. They make administrative errors, don't tell you about them, jeopardise your chances of actually getting on the flight you think you've confirmed, try and up the price from what you'd agreed to pay, talk over you when you call them, hang up on you, take their phone of the hook – in short, I'll never use them again, and recommend no one else does, unless you can handle a lot of stress and heartache during what's meant to be the fun time of organising your holiday… Read Full Review

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★☆☆☆☆

“WONDER WHY THE AUTHORITIES HAVE NOT TAKEN THIS GUYS DOWN!”

Written on: 08/08/2014 by AderemiOgunpitan (1 review written)

They play acting online as an online air ticket service. The only rescue was that I booked through Paypal who guarantee payments against fake, illegally operating schmuks!. I booked a flight through Paypal, the replied with an email that I needed to pay via transfer, and would not take the money from Paypal.......which they did. When I contacted them through a premium line that cost me £40 for 2 calls only, they where arrogant and lied to me, that Paypal only gave them the platform to… Read Full Review

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★☆☆☆☆

“Dont trust”

Written on: 06/08/2014 by Sawyer467 (1 review written)

what a con,tried to cancel tickets and to then rebook at earlier date,ended up rebooking and paying twice for tickets.we had insurance with them another con,this is just as difficult to navigate as their initial customer service was in trying to cancel originally date.Customer call numbers never answered,emails finally answered (sorry you should have done this and that within 7 days)DONT WASTE YOUR MONEY… Read Full Review

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★☆☆☆☆

“Edreams are only out to take your money .i paid for...”

Written on: 26/06/2014 by SaulBird360 (1 review written)

Edreams are only out to take your money .i paid for flights to Spain no emails confirming the flights just an email telling me to complete my booking and the price had gone up by fifty pounds..they had already taken the money out of my credit card.they ignored my emails and they would not answer there phones .credit card people cancelled my card and I was lucky enough to get a refund back .never ever use these people to book flights with .they are a nightmare and should be closed down… Read Full Review

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Jo342's Comment

Written on: 05/08/2014

I agree just booked with them and ended up they took more money than quoted and a £35 charge

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★☆☆☆☆

“Do not use!”

Written on: 19/06/2014 by Lindsey1947 (1 review written)

Still struggling to get a refund 5 months on after flights booked with edreams were cancelled. Passed from pillar to post and they seem determined not to refund the £408 they owe! Do not book with this firm. I've now complained to credit card company, mail on Sunday Financial help and ABTA… Read Full Review

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★☆☆☆☆

“Incompetent or deliberately dishonest?”

Written on: 17/06/2014

It's very difficult not to draw the conclusion that you're being milked for every penny every time you contact edreams. Lots of additional charges and premium lines and lengthy holds for seemingly little reason (with no hold music or messages). I was typing this while I was "being transferred" and it has just cut me off after approx 10 minute wait. One email I was sent was in such bad English it was almost impossible to figure out what it was they wanted from me. Due to an issue with some… Read Full Review

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★☆☆☆☆

“eNIGHTMARE!”

Written on: 15/06/2014 by 120Fitzpatrick (1 review written)

appalling customer service and not even able to arrange simple flights which I in the end booked directly with the airlines. They are quick in charging their 'administration fee' to your card and don't forget about the hidden costs when you need to call their call centre @ 10p a minute. I had waited 10 min before someone answered… Read Full Review

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★☆☆☆☆

“Absolutely appauling customer Service”

Written on: 10/06/2014 by Hurst244 (1 review written)

I booked flights for September and needed to make some minor changes. Granted, the changes are my responsibility but OH MY WORD, what horrific customer service!!! "that's your problem" "up to you" and "do what you like!" were just a few of the phrases used! STAY AWAY IF YOU CAN. Will pay a bit extra for better service in future. Lesson learned!… Read Full Review

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Celinedebruyn's Comment

Written on: 12/06/2014

Dear,
I notice you experienced a similar issue with Edreams as me. I am doing all the necessary to get a refund from them and I see it as my task to prevent others from making the same mistake and buying a ticket with Edreams. Therefore, I created a Facebook group to increase pressure on them and I would like to invite you to join this group: “Edreams: you get a scheme while expecting a dream”.
Kind regards

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★☆☆☆☆

“Unfortunately, l hadn't read the awful experience of...”

Written on: 08/06/2014 by mantatzis (2 reviews written)

Unfortunately, l hadn't read the awful experience of other unlucky people messed with this site, and l was their victim myself. It is a actually a trap this professionally looking but without credibility site. They have stollen my money (almost € 900 ) just like that. In short, l had purchased two tickets for Latin America with bank transfer. Since the Transfer delayed some days, they informed me that the price of the tickets was increased significantly and I decided to cancel, asking for… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 05/06/2014 by JaniahMcLean (1 review written)

eDreams is a nightmare! used them twice and it was a disaster both times. i sent a complain but nobody seemed to care. avoid!… Read Full Review

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★☆☆☆☆

“more like e-nigthmare, recomend to not use edreams...”

Written on: 02/06/2014 by smss (1 review written)

IN MY EXPERIANCE they never get back to you when you have an issue and they have a very poor customer service when you need them and need to resolve the issues they ask for more money . don't recommend this joke of company that doesn't know anything about costumer principles . i stop using the edreams (more nigthmare dreams ) services and i strongly recommend DO NOT USE THIS SERVICES . YOUR WILL REGRET . TRUST THE GENERAL REVIEWS AND GO TO FACEBOOK PAGE AND READ . and if you already booked… Read Full Review

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★☆☆☆☆

“They sell tickets they don't have”

Written on: 28/05/2014 by Coleman366 (1 review written)

Booked. Return flight to portugal and received confirmation of return flight contacted edreams as departure not confirmed they told me to wait 24 hours next day still not received confirmation so rang again they told me there was no flight sbut I had a return flight I asked for a refund and was told to read their terms and conditions as I had a return flight I could not have a refund I then had to buy another outgoing flight This company are selling products they shouldn't be allowed to sell… Read Full Review

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★☆☆☆☆

“Worst online experience ever”

Written on: 28/05/2014 by celinedebruyn (1 review written)

I can only tell you: DO NOT BOOK A FLIGHT WITH EDREAMS!!!!! I booked a flight via Edreams to Israel on the 28th of December, for which I received a booking confirmation at that time ( see below). Yesterday, 1 day before I would leave to Israel, I found out that this booking confirmation was not my flight ticket and therefore not valid. There was no flight number mentioned on my "ticket", neither a booking code. I started calling all the numbers mentioned on their website and other websites… Read Full Review

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