eDreams Reviews - www.edreams.com

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Latest Reviews

★☆☆☆☆

“Worst company ever!”

Written on: 23/03/2015 by HannahHurst (1 review written)

The worst company ever! Please avoid. No flights booked, no money refunded and hors of headache spent writing emails!… Read Full Review

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★☆☆☆☆

“Very bad company”

Written on: 18/03/2015 by Deaconw74 (1 review written)

i have very bad experience with eDreams there charges are very high and not have good customer service… Read Full Review

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★☆☆☆☆

“Dishonest and underhand...”

Written on: 15/03/2015 by 126Broussard (1 review written)

Like many others on here, I have just experienced the terrible and dishonest practice of hidden charges. The website clearly states the price you pay and then at the last minute the cost increases by £20+ because you are not using a pre-paid Visa card that nobody has ever heard of. It even tricks you into thinking that the fees are zero to use your debit card!! Once you have paid they then refuse to cancel. I complained and the call centre I spoke to agreed that this was a VERY common… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 11/03/2015 by MaximoSaunders (1 review written)

The not stating any additional fees and charging for everything which is not your fault, their booking system is changing surnames by itself and later you need to pay huge fees. Never will use it again.  useless… Read Full Review

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★☆☆☆☆

“Cancelled Flight”

Written on: 07/03/2015 by oldgitrog (1 review written)

I booked a flight for myself and my wife 16/02/15, then realised as it was NOT obvious [ANOTHER trick ],that it was not a direct flight.I immediately rang customer CARE,to cancel and explained why.The guy said,it was cancelled, but 7/10 days for refund.I argued with that but,accepted this.I then went on line 10 mins later, booked another flight which was direct to Malta.On 01/03/15,I had email from Ryanair telling me I was double booked on my return flight.Went for my bank statement and Edreams… Read Full Review

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★☆☆☆☆

“After flight purchase confirmation for a total price....”

Written on: 04/03/2015

After flight purchase confirmation for a total price. With email confirmation. Edream withdraw two transaction from my bank account. Both withdrawals was higher than the purchase flight confirmation. Next day, I received a email stating that the flight reservation has been cancelled and therefore no charges. No charge? The money has already been withdraw out of my account and now no flight reservations? I called them this morning waited a hour to get connected to a human being, then was put on… Read Full Review

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Edreams's Comment

Written on: 23/03/2015

Hi,

We are sorry to hear that you have not had a satisfying experience. Could you please indicate your full name or email address so we can check your case in detail?

We kindly ask you to respond to this message.

Once we receive this information, one of our agents will study your case and will contact you shortly.

Thanks in advance,
Frank - eDreams Customer Care Team

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★☆☆☆☆

“eDreams Flight with Hotel Price and CS problems”

Written on: 06/02/2015

I booked a Flight and Hotel recently. The final eDreams price was nearly £40 higher than that quoted during the search. There was no delay and I can get no answer as to why the figures are so different. The hotel was booked via booking.com (not clear until I asked to cancel this),was much dearer than expected and needs to be paid on arrival; the hotel site clearly states that cancellation is w/o charge until a few days before arrival date, but booking.com insists that I must pay 1 night's… Read Full Review

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★☆☆☆☆

“I would give them -1 stars”

Written on: 26/01/2015 by 128O'Connell (1 review written)

Communication between this agency and the airlines is terrible. I wanted to change a booking, and they said it wasn't possible. However, when I called the airline they confirmed they can change the date FREE OF CHARGE, provided that eDreams would contact them, so they can go through the refunding process. Of course, they didn't want this and my day was ruined by these idiots. Never use them!… Read Full Review

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★☆☆☆☆

“Absolutely terrible total no no”

Written on: 22/01/2015 by Philabel (1 review written)

Don't touch with a barge pole try contact them you'll have no chance I booked a flight and the airline changed the times by 8 hrs which was no good so refunded the flight but they refunded edreams and they done answer my emails and you can't get through by phone so £190 down smart!!!!!!!… Read Full Review

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★★★★★

“Flights to Turkey”

Written on: 08/01/2015 by Olsonno1980 (1 review written)

Just returned from Istanbul. Booked very cheap flights with E-Dreams. Bit of a hiccup at first, had to phone them about our flights, but the problem was dealt with within minutes by a very courteous young man. We received an e-mail from them minutes after the phone call confirming our flights. No problems at all and would definately use them again. We're we lucky , I don't know, but after reading such a lot of bad reviews about E-Dreams, we were concerned, fortunately all turned out excellent… Read Full Review

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★☆☆☆☆

“Confirmation of booking not honored”

Written on: 01/01/2015 by 443Holder (1 review written)

Booked a flight, received a confirmation of booking and waited to receive the actual ticket. When it didn't arrive I contacted the company only to be told that they'd had difficulty processing payment. Without contacting me to rectify the issue they canceled my ticket. They will not rebook without charging a new inflated price… Read Full Review

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★☆☆☆☆

“never use Edream again!”

Written on: 05/12/2014 by ttflove (1 review written)

booked a return flight for 2 on edream website to Ancona (Italy). When confirmation came from Edream, the price details same as when the booking was done online. When checked our bank statement, found that they have taken £22 more than agreed and confirmed price. They helped themselves to the money from our account!!! When phoned Edream asking for money back, it took more nearly 3 hours to understand that Ryanair took the money!!! but I asked them that the booking was made with Edream, and… Read Full Review

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★☆☆☆☆

“Unfortunately bought an airline ticket on e dreams...”

Written on: 21/09/2014 by prKirkland471 (1 review written)

Unfortunately bought an airline ticket on e dreams site. Ticket turned out to be wrong airline ,destination and time of arrival. Rang customer service (a joke) didn't want to know me or my plight. If you could rank them zero stars I would. Rod, Australia… Read Full Review

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★☆☆☆☆

“Criminal”

Written on: 17/09/2014 by AdaSutton250 (1 review written)

I was asked to discribe the Vacation package I booked with Edreams..... One word kept coming to mind, "CRIMINAL" You can't even call their customer service without being put on hold at the cost of over two dollars a minute. Yes they bill you for a customer service phone call. We were booked into a very nice hotel with a great dis riptive review......upon arival we were met by the horrible smell of the hotel, not to mention it looked like a crime sceen in the room. We imidatly left and had to… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 14/09/2014 by Anan278 (1 review written)

I booked 4 flights through EDREAMS from Aberdeen to London flying with British Airways. British Airways cancelled these flights, then our problems started. Trying to get our money back was an absolute nightmare. When you email them you get the same automated email back with telephone numbers to call as they do not conduct business by email. Only one of the telephone numbers actually rings the rest are discontinued numbers. If you get an answer you are put on hold and then cut off. The… Read Full Review

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★☆☆☆☆

“Edream - Steals your Money”

Written on: 14/09/2014 by qiLindsay262 (1 review written)

I made a online reservation for trip flights (Cairo - Istanbul-Cairo) on the 11 of September and on the 12th I received confirmation for only my return ticket for my trip from Istanbul to Cairo. When I called to check on the departure trip from Cairo I was informed that the ticket wasn't issued and if they try to book it now it would be at a higher rate than the one it was originally booked on !! And finally when i asked to cancel the whole thing i was informed that i was still going to be… Read Full Review

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★☆☆☆☆

“Deceptive along with poor customer service”

Written on: 03/09/2014 by Urijah99 (1 review written)

Their website was the same as any other in finding the available flights and had I realized I was purchasing the ticket through them and not actually on the United Airlines site I never would have used them. My mistake since I was rushing. They gave choices for added fees which are deceptive since they are already included in the airlines charge and then commission charges are hidden but charged in the final cost. Again, my mistake since I was rushing and not paying attention. After the fact… Read Full Review

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★☆☆☆☆

“eDreams.NOT!!”

Written on: 19/08/2014 by KarsonWilloughby (1 review written)

If you REALLY hate someone, recommend they book their flights from this site. Otherwise, STEER as CLEAR of it as you POSSIBLY CAN! RUN! I tried to book a "local" flight here in the U.S. Things went well except unlike domestic U.S. travel sites, this one required my passport number. Ok. I gave my passport number and credit card number, filled all pertinent and personal info out in spaces provided. Hit "BUY" and the page disappeared entirely. HUH? I called my friend who sent the link… Read Full Review

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Lovetravel22's Comment

Written on: 21/08/2014

This happened to me too. When u called the state for ur passport what they said? I don't trust these website at all don't know where should I call for my passport?

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★☆☆☆☆

“Unbelievably terrible customer service”

Written on: 12/08/2014 by CamilaWeaver (1 review written)

Really unreliable. They make administrative errors, don't tell you about them, jeopardise your chances of actually getting on the flight you think you've confirmed, try and up the price from what you'd agreed to pay, talk over you when you call them, hang up on you, take their phone of the hook – in short, I'll never use them again, and recommend no one else does, unless you can handle a lot of stress and heartache during what's meant to be the fun time of organising your holiday… Read Full Review

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★☆☆☆☆

“WONDER WHY THE AUTHORITIES HAVE NOT TAKEN THIS GUYS DOWN!”

Written on: 08/08/2014 by AderemiOgunpitan (1 review written)

They play acting online as an online air ticket service. The only rescue was that I booked through Paypal who guarantee payments against fake, illegally operating schmuks!. I booked a flight through Paypal, the replied with an email that I needed to pay via transfer, and would not take the money from Paypal.......which they did. When I contacted them through a premium line that cost me £40 for 2 calls only, they where arrogant and lied to me, that Paypal only gave them the platform to… Read Full Review

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