Received 3 sets of doors and only one matchers, the backs of the doors are different colours and customer services and factory say this doesn't matter as they don't affect the way they work (ARE THEY KIDDING) and because they have been removed from the packing as your requested to do to check for damage they are refusing to change or accept the doors back. Looks like company selling seconds and paying new prices. Also sent out a damaged organiser which the box was batted so obviously the goods inside would be damaged but sill sent it not good at all.

The factory made a mistake in measurement in my order but the company doesn't want to take any responsibility and exchange the incorrect parts.They are saying that the factory made additional allowances in measurements, and not admitting that the factory sent us incorrect sizes. What a nightmare!

All I needed was a set of sliding mirror wardrobe doors with white frames and matching tracks, in an assortment of standard sizes to fit an existing opening. The Sliding Wardrobe World website made it easy to order the requisite parts from their Heritage range for a reasonable price, and they were delivered in a reasonable time. The items were well packed and in good condition, but I noticed a clear colour contrast between the door frames and the protective polystyrene foam on the corners of the doors: in comparison with the polystyrene the door frames were pale cream. When I examined the runners they matched the colour of the doors: they too were pale cream. I emailed the company remarking that the doors were off-white, and received a prompt but curt reply that they had "always" been ‘décor’ white. There is no reference to this on the website. I emailed again, explaining that I had expected 'white' to be similar to standard plain white paint. I got another prompt reply which acknowledged that "if we do get problems with colour it is occasionally the Home Décor white". Unfortunately the website refers only to white, providing no clue to customers that it is a creamy white. They say "It's not been big enough a problem for us to change anything on the site", but I say that they need to make it clear that the product is not plain white.

I spent £500 with SWW on 3 'units' for inside my wardrobe.. a set of shelves, and 2 sets of hanging rails. For my £550 I got 5 pieces of equal sized contiboard (divides, shelf uprights, or to be cut down into shelves myself), and 5 more smaller pieces for the inside of the shelves. I also got 5 metal bars, and several packets which contained a few screws, wall plugs, and small right angled brackets. The instructions were basic and incomplete. I needed to add my own screws and brackets to make the strucutre stand. Every piece of contiboard was chipped. SWW told me I only had 24-72 hrs to check the delivery at which point they would accept no complaint about the state of the contiboard. They also placed all blame on their delivery company - but the boxes were in perfect condition. I would recommend going to a diy store and spending 1/5 of the money on putting the parts together yourself