Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“Worst Delivery Company I have come across”

Written on: 02/02/2015 by Leland278 (1 review written)

Tracking shows 31/01/2015 09:52 Courier to Re-attempt 31/01/2015 04:29 Out For Delivery 30/01/2015 13:19 Courier to Re-attempt on 31/01/2015 30/01/2015 08:59 Courier Received 30/01/2015 05:47 Out For Delivery To Courier 29/01/2015 19:36 Processed at Depot 29/01/2015 18:48 Receipt at Depot 29/01/2015 04:09 Hub Sorter Receipt Scan 28/01/2015 08:21 Order Generated I Was home at 13:19 on the 30th and i was Home at 09:52 on the 31st They clearly dont… Read Full Review

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★☆☆☆☆

“Utterly incompetent”

Written on: 01/02/2015 by chris135789 (1 review written)

WE have had several instances where the local courier has dropped parcels over our 6 feet high gate even when we have been in (including a case of beer and a laptop) causing severe damage to contents. Two weeks ago the courier delivered a wrongly addressed parcel by leaving it round the back without bothering to ring the door bell. I contacted Hermes who just asked me what address it should have gone to. They obviously did not even read my reply and closed the case saying it was over 28 days… Read Full Review

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★☆☆☆☆

“Two parcels disappeared”

Written on: 30/01/2015

Hermes has recently 'lost' two orders I ordered from 2 different suppliers. The first order was replaced by the retailer, the second cannot be replaced because it was the last of the second retailers stock. Tracking on the second parcel indicated it was sent out for delivery by courier. Very disappointed - how can tracked items just disappear?… Read Full Review

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★☆☆☆☆

“no such luck”

Written on: 23/01/2015 by NolaRoss (1 review written)

Awaiting parcel from hermes since 13th January,parcel has already been out for delivery 4 times ,still nothing,Get the feeling hermes is delivering it via new Zealand ,itis only coming in the uk,Hermes if there was an award for the most unreliable service you would win hands down,best thing hermes give up parcels it is not for you… Read Full Review

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★☆☆☆☆

“what go's up must come down”

Written on: 21/01/2015 by Hanley427 (1 review written)

Today i got a parcel that i have been waiting for many days, today it arrived, it came flying over my yard door which is 6ft high, the delivery bloke never rung the door bell or knocked on the door he just lobbed it over the door and walked back to is vehicle and drove off, thank god the parcel was not some thing breakable or it would be in hundred pieces when it landed on the floor, i have CCTV cam at the front of my home so i can see when any one comes round to my place. So not only is the… Read Full Review

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★☆☆☆☆

“no tracking number”

Written on: 21/01/2015 by SidneyMcCormack (1 review written)

first of all the cost to phone hermes is disgusting over £1.50p an hour I have sent a parcel that has not been delivered and customer services have not replyed after 2 e-mails they have not e-mailed me a tracking number I cant log in because they dont recognize my e-mail or password were do I go from here will not use them again… Read Full Review

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★☆☆☆☆

“Worst delivery firm ever”

Written on: 19/01/2015 by AllissonWallace396 (1 review written)

Hermes lost my first parcel, then on delivery this morning an ignorant man stood mute, and proceeded to tap on the screen of his hand held computer for several minutes. It was freezing as I stood there waiting, he said absolutely nothing and then shoved the thing at me to sign. I am disgusted and will avoid buying from companies who use Hermes in future. Hermes...your reputation Is mud, what do you do to change this?… Read Full Review

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★☆☆☆☆

“disgusting untrustworthy uncaring”

Written on: 16/01/2015

I have had 3 parcels since December that have not been delivered, one was a Christmas present one was a new years outfit and the recent one my grandsons birthday present. The company reimbursed me for the 1st 2 parcels but that is not the point as Hermes clearly lied as to where they delivered my parcels as they said they put one that had a padded coat through the letterbox when there is no way it would have fitted. I have emailed Hemes on the 13th jan regarding the last parcel and there… Read Full Review

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★☆☆☆☆

“Shocking service!!”

Written on: 16/01/2015 by Leah218 (1 review written)

Two different orders placed at two different times from two different companies both using Hermes and neither parcel's have arrived although both times Hermes have emailed a receipt to say delivered!! First order was apparently delivered to letter box which is a total lie and second order has today been delivered to my outbuilding ... Which i do not have!! Why companies continue to use this sham of a delivery company astounds me. No cards left either occasion with contact details of the… Read Full Review

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Vernonpassmore's Comment

Written on: 16/01/2015

Totally agree snails could deliver faster avoid if you can!

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★☆☆☆☆

“Useless Service”

Written on: 16/01/2015

Hermes is the worst delivery service I have ever had the misfortune to deal with. I am currently awaiting parcels from Boden and John Lewis, I've been waiting for 12 days. i have contacted both retailers on numerous occasions and finally yesterday I was assured my parcels would be delivered today. I have waited in ALL day but nothing… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 14/01/2015 by SAB1904 (1 review written)

I have waited 2 weeks for a parcel and have rung the supplier customer services 5 times to get the situation sorted out. I have to now sign a disclaimer explaining I have not received the parcel before anything can be done to resolve the situation. This sounds perfectly acceptable because of theft issues etc but a. "attempted delivery" allegedly occured when I was home (there is no way this could have gone un-noticed. I have a Cockapoo that barks the house down whenever somebody comes up the… Read Full Review

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★☆☆☆☆

“very bad and they do not care”

Written on: 14/01/2015 by maccannaj (1 review written)

Hermes are awful. bad service. No attempt to delivery package. They will not deal with recipient and only point of contact is unhelpful live chat… Read Full Review

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★☆☆☆☆

“Usless, DONT EVER USE MYHERMES”

Written on: 14/01/2015 by AshtonEnglish405 (1 review written)

Parcel pick up by them December 29th, now 12th January and still not delivered. Tracking information stays tried to deliver on 5th Jan family were at home definatly no delivery attempt made, and no card left to inform. Checked tracking again informed 6th January with driver for second attempted delivery, it never happened. Contacted company I purchased goods from they would not take any responibility for non delivery, suggested I contact my Hermes- which I did by email. Four days later no reply… Read Full Review

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★★★★☆

“MyHermes Delivery”

Written on: 13/01/2015 by RykerJohnston (1 review written)

MyHermes is a pretty reliable service. I have used it several times and have had no problem. Their prices are good, tracking is good and their delivery is reliable. I did have a problem as one of my parcels was not collected but their Help team managed to sort it out and although there was a slight delay they were collected in the end. A good alternative to Royal Mail… Read Full Review

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Maccannaj's Comment

Written on: 14/01/2015

Hermes are awful. bad service. No attempt to delivery package. They will not deal with recipient and only point of contact is unhelpful live chat

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★☆☆☆☆

“Minus stars - appalling”

Written on: 12/01/2015 by 1970Reid (1 review written)

I have had several deliveries from the same Hermes couriers, on several occasions, I have not been there and they have left the package outside which, fortunately, has not been a problem BUT when I have been there and come face-to-face with the woman and made a simple comment - politely - such as simply saying their computer pen doesn't work I have had abuse hurled at me. Most recently I was called a 'female dog' for saying this (not permitted to use the real word she uttered here) and made to… Read Full Review

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★☆☆☆☆

“Didn't leave a delivery note and denied all responsibility”

Written on: 10/01/2015 by Alaina212 (1 review written)

I ordered a Christmas gift from Thorntons for a relative. Unfortunately Thorntons used Hermes as the courier. Using the online tracking information, it showed that a delivery attempt had been made but that the parcel was then simply "returned for sender". I checked the my relative (the recipient) and there had been no delivery note left. What kind of company doesn't bother to leave a delivery note if the recipient is not in?! One sure way of knowing if a company is "dodgy" or receives loads of… Read Full Review

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★☆☆☆☆

“Delivery Quick but poorly! Parcel left outside in public!”

Written on: 09/01/2015

Was quick and fast delivery, but my order was left outside my front door. There wasn't even a knock at the door and they just posted the delivery receipt through my letterbox, stating on their receipt Sorry I missed you and that it had been left securely in a front porch. I was at home all day, so they did not miss me, they just couldn't be bothered to knock on the door to make sure I received my parcel! It had been left outside my front door where anyone could pick it up. Absolutely… Read Full Review

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★☆☆☆☆

“4 days have passed”

Written on: 08/01/2015 by Deanmg80 (1 review written)

I recently ordered Xbox one accessories, 6 days ago to be exact, and asked for them to arrive only two days later. Not much too ask seeing as that was the choice that I was given, however it is now 6 days after I placed my order and nothing has arrived. I have been longing for my games for ages now but no luck at all. A rubbish service… Read Full Review

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★☆☆☆☆

“The worst couriers to my address.”

Written on: 08/01/2015

I'm writing this because, yet again, I've had to delay expectations of a delivery due to Hermes. I have multiple, deliveries to my address every day. All other couriers are almost always fine. I've found that not only have Hermes been predictably late, they've on at least three occasions, not even completed a delivery due to being unable to find the address. I should clarify at this stage. No other courier has this problem. My house is right next to the road... by which I don't mean there's no… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 08/01/2015 by Beaup402 (1 review written)

I ordered and paid for a parcel to be picked up next day.However they did not turn up.I emailed them the next day and they couldnt even be bothered to reply.I then e mailed them a further two times and they still didnt reply.No one ever turned up to collect the parcel and finally after 10 days i had to go through pay pal to get my money back.Still no apology or explanation from Hermes.Would never use again… Read Full Review

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