Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Hermes are useless”

Written on: 15/01/2017 by 473Driscoll (1 review written)

I was using Hermes regular and at first they were ok..Then it started..an item to a customer was damaged so I had to refund her..Then another item of which like the other item was wrapped/packed 100%...I put a claim in for the 2nd item numerous times..Needless to say they did not want to know..Have not bothered with them since and wont do again..They dont deserve to carry on...They should be shut down the useless company… Read Full Review

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★☆☆☆☆

“Worst courier I've ever had to deal with”

Written on: 14/01/2017 by Broussarduk379 (1 review written)

Worse courier I've ever had to deal with. Could not find a major landmark building, despite other couriers using exact same address without issue for years. Lied about status of parcel, lied and said it was out for delivery when it clearly wasn't, lied and said it had been refused at destination, which it surely was not they were chasing me for the parcel! Customer services is a joke. Tell you different information, takes ages to speak to anyone and I am sure their live chat is either so… Read Full Review

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★☆☆☆☆

“Very upset customer”

Written on: 11/01/2017 by Frank-63 (1 review written)

We have now had a catalogue of complaints about our delivery driver. ( driver van number 73 Drop 39 round 9479) I am a disabled man and the driver knows this, he came to my address mid december and parked half on my drive and over the public pavement blocking access to my address. my wife also disabled asked him if he would mind moving his van so she could park up. This man argued with her and said he was leaving his van where it was so he could make other deliveries to other addresses, like… Read Full Review

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★☆☆☆☆

“Absolutely no Customer Service and tracking is unreliable”

Written on: 09/01/2017 by sandi.no.8 (1 review written)

I sent a shipment and the customer did not receive the item. My shipment took 20+ days before it was delivered. It was not tracked for over a week at 2 points in the journey, I was unable to get any assistance or reassurance that the package had not been lost, yet they were unable to tell me whereabouts in the country the package was. They post-dated the delivered date, which was later proved to be a false date as the package had still not been delivered. I understood that a claim could be… Read Full Review

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★☆☆☆☆

“no customer service a disgrace”

Written on: 09/01/2017 by ReneeMacKay (1 review written)

I paid for a delivery and no attachment with a label was attached i contacted custmer service via web chat they were unhelpfull and directed me to another website which was equally unresponsive i will not use themn again No resolution lost money… Read Full Review

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★★☆☆☆

“Deliver to wrong address”

Written on: 07/01/2017 by mubin131212 (1 review written)

I had some bad experience with Hermes. It was not the first time happen to me. They sent my parcels to my neighbour without noticed anything to me. Unfortunately, my neighbour is the house which converted into students residential. There is more than 10 students rent in many apartments in the house. The Hermes tracking system showed that the parcel was delivered to my address but I have not received any items from them. After discussed with the sellers, I began asking the students from one… Read Full Review

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★☆☆☆☆

“Complete Memory Loss”

Written on: 07/01/2017 by Abernathy489 (1 review written)

My Package, from an Ebay seller is apparently lost, when I queried Hermes, I received this reply. "left in a safe place". I had no notification through my door to say this was so and it would seem that whoever "left this in a safe place" has apparently suffered a complete memory loss of who, where and when my package was left. Never expect any help from this company if your package does not arrive!… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 06/01/2017 by MelissaMurphy-Alt91 (1 review written)

My first experience of this company was a few months ago. Hermes had apparently delivered a parcel and obtained a signature. Trouble started when the time the tracking system said the parcel had been delivered, 2 people were in the property and no one knocked at the door and no card was left. The order was resent - similar scenario - according to the tracking system the parcel had been left in the garden! When I contacted the company asking for a copy of the person who had taken the parcel and… Read Full Review

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★☆☆☆☆

“My heart sank”

Written on: 31/12/2016 by Ashworthyw315 (1 review written)

My heart sank when I realised that Hermes were to deliver one of my Christmas presents this year. Of course it never arrived. All other gifts from all other couriers did arrive but Hermes could not 'find' the address. What a surprise. I have lived in three different properties in three years and at each property Hermes have used this excuse. Once they accidentally said they couldn't find the property and so couldn't deliver before the parcel was due to be delivered!… Read Full Review

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★☆☆☆☆

“OFCOM must Investigate”

Written on: 23/12/2016 by Ortiz185 (1 review written)

I recently ordered a package from Amazon and Hermes were assigned to deliver that package last week. This was going to be a Christmas present for a loved one. Hermes claimed they attempted to deliver the package last Wednesday but there was no one in...This is a lie as I was present in the house all day and no one attempted to deliver anything. There was also no note left to say they had been. When I tracked the package I was informed that it would be delivered the following day before 8.00pm… Read Full Review

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★☆☆☆☆

“Insurance charged on items not covered”

Written on: 22/12/2016 by Erika1947 (1 review written)

Hermes smashed a pair of ceramic lamps into bits. Their insurance exclusion states china, unless you go reading all EXCLUDED items. So they are not covered, despite the fact they charged me insurance to cover the full value, nearly 2 weeks of dragging out the decision, to tell me it is excluded from the insurance that I have already paid for. Disgraceful practice. It was an ebay sale, so money generated was always going to be tight, I packaged them correctly, bubblewrap and strong box. They… Read Full Review

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★☆☆☆☆

“Steer clear of them”

Written on: 22/12/2016 by Dereona21 (1 review written)

This is a real unprofessional company. Paid extra for a 48 hour delivery...it took 7 days to deliver. When the parcel arrived it was not fit for purpose. I really wish I'd read the the reviews before using them and certainly will not use them or recommend them again. A real bad operation...you have been warned!… Read Full Review

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★★★★★

“Christmas delivery”

Written on: 19/12/2016 by Irism463 (1 review written)

I have had eight parcels delivered in the last two weeks and I have to say excellent service in in a wheelchair and this is the only company that waits till I get to the door and doesn't leave my parcels just anywhere thankyou for a excellent service unlike the company beginning with a y merry Christmas Hermes and thankyou for all your hard work… Read Full Review

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★☆☆☆☆

“Discusting Service”

Written on: 16/12/2016 by Cookerc159 (1 review written)

Card through the door last Sunday saying 2nd attempt to delivery my mam parcel, No information on there about any contact numbers only email address, Only 1 card posted through the door, when i contacted the sender they informed me that the parcel was on the way back to them,What we cant understand is that my mam is always here, So that is a load of lies. This parcel was Christmas gifts and even if they sent the items back out there is no guarantee that they be here in time, Would not rate… Read Full Review

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★☆☆☆☆

“A Diabolical Non-service”

Written on: 15/12/2016 by DangeloCopeland (1 review written)

I have decided that when a firm uses Hermes I will not order from them. Their Tracking is totally meaningless and the local service is not fit for purpose… Read Full Review

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★☆☆☆☆

“Lies lies lies”

Written on: 10/12/2016 by Peedoffmummy (1 review written)

Fuming, 2 days of my life wasted waiting in for my parcel. Been tracking it hourly and yesterday at 19.59 the tracking said " attempted to deliver" today the same message. I have. Even sitting in waiting like a goon. I will not order again from any site that uses Hermes. Complete and utter joke . ******* AVOID AT ALL COST******… Read Full Review

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★☆☆☆☆

“TRACK MY PARCEL? WHAT A JOKE”

Written on: 09/12/2016 by southernmudge (1 review written)

Website utterly useless. Too many web addresses and then when I found the correct(?) one all I could find was that my parcel had been collected from the supplier. I was then left a note to say there was no answer but I was at home and it was obvious to anyone who came to the door. Pity a score of ZERO isnt available… Read Full Review

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★☆☆☆☆

“Terrible Liars ”

Written on: 09/12/2016 by Darionq283 (1 review written)

My parcel was meant to be delivered today so stayed at home. I received a message that they attempted to deliver by no one was there!!!! Impossible as I have been waiting at home all day… Read Full Review

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★☆☆☆☆

“LIQUIDATE THE COMPANY!!”

Written on: 08/12/2016 by CadenceWebster235 (1 review written)

HERMES COURIERS. What a bunch of liars. Utterly useless. Talk about given the runaround. Lied about attempted deliveries. Lied about delivery. Lied to the customer. Tracking totally inaccurate - indictaes delivered. Customer services tells me it's now lost. Depot says to customer, it's being returned to me. Then I am told to claim..followed instructions..At this point in time I cannot claim back for "lost/stolen parcel", which still shows up on tracking as delivered.. This after I paid extra… Read Full Review

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★☆☆☆☆

“Hermes delivery service”

Written on: 08/12/2016 by Raegan118 (1 review written)

Hermes say that they have tried to deliver my parcel three times, the second was last night when I was home and the third tonight when I again was home and listening for the doorbell.At no time has a card been posted through my letterbox. I seriously doubt that the doorbell has been rung at all or it could be that they have been delivering to the wrong address which is doubtful. Looking at the reviews on here i am very surprised that TkMaxx use this dismal service… Read Full Review

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