Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“£1200 Goods Left In The Garden”

Written on: 24/04/2015 by Bucko1001 (1 review written)

Subsequent to my phone call to the vendor last night following the email of my concern then my camera, to thevalue of £1200, was located last night. It was found in my garden, left under a garden bench, adjacent to my garage. This is not acceptable. Not acceptable at all for goods to the value of £1200. It could quite easily have been stolen as this is accessible and visible from the street. Perhaps this is what was meant when the despatch driver left a note only signed with the letter… Read Full Review

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★☆☆☆☆

“total waste of time ”

Written on: 23/04/2015 by myGomez28 (1 review written)

MyHermes have managed to deliver two parcels of mine to some other address. I am now £90 down as no one will take responsibility for them. I have spent a few days trying to contact them and have just been ignored. I would never use them but some sellers do. I will never use those stores again. Personally I would pay the extra for a proper service! Total joke and waste of time. I will be happy when they finally crumble and go out of business!!!… Read Full Review

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★☆☆☆☆

“The bar needs to be raised in terms of employement”

Written on: 22/04/2015 by Raphaelq98 (1 review written)

Called about a delivery that was incorrectly sent to my home. I called them regarding this and the manager proceeded to interrupt me every time I tried to explain to him, about 20 times I had to repeat my address to him and then he started to argue with the person dispatched to deliver the item. The boy sounded like he was going to attack the manager judging my his attitude. This country has got it's work cut out to sort out the kind of people being employed. I can't believe with the number of… Read Full Review

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★☆☆☆☆

“Can't leave no stars!!”

Written on: 20/04/2015

My Wife and I have been having trouble with the local Hermes courier for almost a year, she refuses to deliver to our house because we complained about the fact we weren't getting the items sent to us! So after complaining to Hermes they said they would get another person to deliver to us, this happened occasionally or the items went back to the sender, I now try not to buy from companies that use Hermes but that too can be hit and miss. so I have to order things from home and have them… Read Full Review

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★☆☆☆☆

“parcels left randomly anywhere the courier feels like it.”

Written on: 16/04/2015 by Rafferty76 (1 review written)

2 missing parcels in as many weeks. No signatures obtained. Is this a delivery service or a lottery… Read Full Review

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★☆☆☆☆

“Customer Service is dreadful”

Written on: 16/04/2015 by rqCullen187 (1 review written)

Parcel from Asos due today - Hermes left a slip saying it had been left in my "outbuilding" and the driver had written "backyard" underneath. I have no outbuilding or backyard at my property. Went onto live webchat with Hermes (as they offer no phone number) and guy was just copying and pasting paragraphs to me, wasn't a real conversation. He said I had to speak to Asos. How would Asos know where their driver did or did not leave my parcel? It's not their fault? Hermes wanted nothing to do with… Read Full Review

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★☆☆☆☆

“Out ... for Delivery - NOT . Day after Day no delivery”

Written on: 16/04/2015 by Reillyes478 (1 review written)

I have now had to endure two Hermes deliveries in the last month for ebay purchases. The tracking service shows out for delivery, for day after day. Customer services via email and facebook appear to use scripted answers and do NOT answer specific questions raised. Delivery times are way outside those 'advertised' to perspective customers and the tracking system is worse than useless. You wait in for a delivery and it just doesn't arrive. Hermes should look at some of it's competitors and… Read Full Review

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★☆☆☆☆

“Stolen goods, ”

Written on: 15/04/2015

Hermes had been good up to the point where mine and other goods were stolen in transit, they have indeed refunded the amount my would be recipient paid for my goods, BUT, I now have no high end cycle hubs and am out of pocket by a minimum of £150, I'm not a business man so this has hurt deeply, prices were usually good but I cannot score high for value as I can not make up the shortfall, and will have to source another courier… Read Full Review

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★☆☆☆☆

“Warning "Do Not Use"”

Written on: 15/04/2015 by Giveintoday (1 review written)

Hi this is a warning to all about the disgraceful way you could be treated by the staff at this company. I have sent over 450 parcels over the last 7~9 months and have had so many problems that today I have finally given up with then as They have messed up yet again. They constantly deliver late and damage parcels and they leave parcels out in the rain, when you make a claim it is almost impossible to get your money refunded even when they admit to losing or damaging your items. The last straw… Read Full Review

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★☆☆☆☆

“They don't deliver, drivers are leaving them,...”

Written on: 15/04/2015 by BryceMcKinnon (1 review written)

They don't deliver, drivers are leaving them, sometimes taking parcels with them. stay away… Read Full Review

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★☆☆☆☆

“Dont bother...”

Written on: 15/04/2015 by cjFrazier313 (1 review written)

The worst company i have ever dealt with... EVER! don't deliver on time and you can't contact them, if you're lucky enough to talk to someone you'll just get fobbed off with a lame excuse... RUBBISH!… Read Full Review

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★☆☆☆☆

“Won't be using again”

Written on: 14/04/2015 by hazeld15 (1 review written)

I filled out the form online for Hermes to collect my package from my home address and deliver to a friends house. I paid for next day collection and was told it would be collected the following day. Next day came but no courier so I emailed them on the evening and was told that it was on their system to be collected the next day. So this meant I had paid for next day collection for nothing. No one came the next day either so I had a 'live chat' online and was asked to give them until 8pm the… Read Full Review

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★★☆☆☆

“Sorry I missed you card left outside with parcel!!!”

Written on: 12/04/2015

Had a parcel delivered which I had won on ebay, although the package had been delivered it was left outside my front door without my knowledge as I have a tendency to use the back door as I live on the ground floor of a block of flats. the card had not been posted into my letterbox to let me know of the delivery, luckily, it is pretty safe where I live and the package did not go awol after sitting there overnight… Read Full Review

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★☆☆☆☆

“Hermes are not interested - Passing the Buck”

Written on: 12/04/2015 by Petersonmb181 (1 review written)

"At myHermes, we deal exclusively with parcels booked directly through our website, myhermes, parcels sent from private individuals to other private individuals (Consumer to Consumer or C2C). If you have ordered goods or services through Parcel2Go, which my systems are telling me you have, then you must contact them directly and their own customer services team will deal with this enquiry themselves." YET THEY COLLECTED IT AND ARE SUPPOSED TO HAVE DELIVERED IT, GIVING ME THEIR PARCEL NUMBER… Read Full Review

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★☆☆☆☆

“Left 1/2km from house”

Written on: 11/04/2015 by Magdalenaw188 (1 review written)

Hermes delivered 2 parcels from two different suppliers on the same day. The first parcel took a month from when it was given to Hermes, needless to say the live plants were not very happy. Both parcels were left on our access track 1/2 km from the house with no protection from the rain. In the Hermes on line tracking the delivery driver recorded that the first parcel had been signed for, a blatant lie. No other courier service is as bad as Hermes… Read Full Review

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★☆☆☆☆

“Car Driver Delivery - Rude!!”

Written on: 11/04/2015 by Ben024 (1 review written)

My wife had ordered a package that had a delivery that had a vague delivery window from the company she purchased it from of about a week so had no idea when it would be delivered. I have just woke to our doorbell ringing (I can hear my wife is in the shower), I throw on some clothes in less than 30 seconds and answer the door for a lady to come walking back grunt "ugh finally" and practically throw a shoebox shaped parcel at me and walk off. She clearly looked at me like I was the laziest… Read Full Review

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★☆☆☆☆

“Worst company with worst drivers. Rude people I ever...”

Written on: 11/04/2015 by Neil241 (1 review written)

Worst company with worst drivers. Rude people I ever met… Read Full Review

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★☆☆☆☆

“Parcels not collected for 3 days from parcelshop”

Written on: 05/04/2015 by jfNapier304 (1 review written)

For no reason noone form MyHermes did not collect parcels form my local parcelshop for last 3 days!!! Worst company ever!!!! Do not try to be cheaper then Royal Mail - try to be good as they are!!! AVOID!!!!… Read Full Review

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★☆☆☆☆

“Missing parcel ”

Written on: 02/04/2015 by Quinlan429 (1 review written)

I left my luggage on a train so I got Hermes to collect it and deliver it to my home address. They collected it ok. And sent it to there hubb in Leeds, and it disappeared off the face of the earth never seen again. It took 2 months to receive any compensation after many phone calls. Never again will I be using them… Read Full Review

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★★★☆☆

“Said Parcel was delivered but it wasn't”

Written on: 01/04/2015 by Naima162 (1 review written)

For the first time ever Hermes failed to deliver a parcel this time from Amazon. The tracking service said it has been delivered through my letterbox but it hadn't and in any case my letterbox is too small for such a parcel. No message left either. Luckily Amazon have refunded my money. I don't think this was our local delivery man as I know him, because he delivers regularly to me. Hermes was not helpful just referring me to Amazon… Read Full Review

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