Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 23/06/2016 by 274Griffin (1 review written)

The worst company I have dealt with in a long time. Really bad customer service. No ability to answer questions and to deal with complaints. This company have delayed the delivery of my package and have been useless throughout. Do not use them… Read Full Review

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★☆☆☆☆

“Disappointed with service received.”

Written on: 19/06/2016

Extremely disappointed at service received. It took 7 days to deliver to one parcel. I requested for the parcel to be delivered to where I work and expected the parcel to be delivered during business hours but unfortunately this wasn't the case. The driver tried to deliver 3 times out of work hours. The driver didn't even contact me when he was attempting to deliver my parcel. This is the first time that I have had an issue with a delivery made by Hermes which is extremely disappointing. I had… Read Full Review

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★☆☆☆☆

“unreliable”

Written on: 16/06/2016 by 85Putnam (1 review written)

very unreliable delivery with Hermes for over five days… Read Full Review

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★☆☆☆☆

“Worst courier ever.”

Written on: 14/06/2016 by ReedLoomis101 (1 review written)

Hermes tried unsuccessfully to deliver my parcel three times. On each occasion they left a card with no contact information for the driver or local delivery center. The my Hermes Web site did not recognise the bar code number on the missed delivery card and had no other contact information. The parcel was sent back to the company I had bought the item from. I had no way of contacting the courier. Is this their way of forcing people to pay more to collect from one of their locker locations… Read Full Review

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★☆☆☆☆

“Absolute JOKE”

Written on: 12/06/2016 by Terrance281 (1 review written)

Doesn't even deserve 1 star. Hate this courier service with a passion, ordered quite an expensive item from TKMaxx and was received by the courier on the Thursday so I stayed in all day - no delivery. Said on the tracking page they'll reattempt the delivery the next day.. again, nothing. Looked on the tracking page yet again and they said they'll attempt on the Monday, fair enough I thought, they obviously don't deliver over the weekend. WRONG, turns out they do and they 'attempted' to… Read Full Review

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★☆☆☆☆

“Totally Useless Carrier”

Written on: 07/06/2016 by Octaviow40 (1 review written)

We ordered items form Mountain Warehouse on a Wednesday for next day delivery Hermes depot received early thursday morning and gave to courier. Did not arrive, was rescheduled for Friday, did not arrive, chased company who contacted courier who claimed a vehicle breakdown on Friday. NO explanation for thursday - rescheduled for Saturday - you guessed it - did not arrive !! This is a next day delivery servece ??? In the meantime a NEXT parcel ordered thursday for Friday delivery, received by… Read Full Review

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★☆☆☆☆

“i couldn't put no stars”

Written on: 06/06/2016 by CristinaOlson379 (1 review written)

Don't bother using this 'delivery solution' they have no customer support or care, don't even deliver the parcels and as I'm writing this my dog is looking forlornly at his empty bowl as Hermes failed to deliver his doggy food. They stopped outside, didn't get out and sent the food back to the depot. These also deliver, for next and debenhams too. When I say deliver I mean lop jackets over a gate when your home. Use the doorbell first ! … Read Full Review

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★☆☆☆☆

“missing parcel”

Written on: 03/06/2016 by AldenMcHugh256 (1 review written)

I sent a parcel to my friend last week, and no one seems to know were the parcel is and the services people tried to say to my friend are they sure I sent it, I am fuming at them saying this, all I can say they most have some one working for them keeping parcels, I am not going to let this matter drop it a joke of a company… Read Full Review

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★☆☆☆☆

“Consistently useless”

Written on: 02/06/2016 by BrisaRossiItalian (1 review written)

Not up to the job yet again. Either lost, delayed or some other issue almost every time, and almost impossible to contact. The same experience almost every time… Read Full Review

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★☆☆☆☆

“Never Send Fragile Items!!!!!”

Written on: 30/05/2016

I sent 2 very well padded/packed parcels with Hermes labelled FRAGILE on all sides: one strong heavy glass one ceramic. I felt confident with my job in the packaging. When I informed Hermes of breakages in two separate parcels the email response stated their couriers NEVER (as I had suggested)roughly handle packages so could NEVER cause unnecessary damage--- rubbish for a start in my opinion, as nobody can ever 100% completely rule out human fault. She admitted the damage was likely to be… Read Full Review

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★☆☆☆☆

“Absolutely awful.”

Written on: 27/05/2016 by 488Clayton (1 review written)

Nothing more to add. Rip off merchants. I will never use again… Read Full Review

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★☆☆☆☆

“horrible service - no communcation ”

Written on: 26/05/2016 by Fox500 (1 review written)

They don't even match what they have put into the tracker. Advised that they would reattempt to deliver, however they didn't, then they sent back to the sender. so now a order which was on a next day delivery has taken over two weeks to arrive, not happy at all… Read Full Review

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★☆☆☆☆

“Just Awful in every way”

Written on: 24/05/2016 by Blackwellao172 (1 review written)

Simply a terrible service. They turn up at all hours of the day, usually late evenings, even to business addresses which they know will be closed. I never paying extra for delivery to know that it won't be delivered by hermes, I avoid them at all cost. Whatever you do, don't try and chase up a package! you won't see it for another week. They're almost as bad as amazons' in house delivery service, which is somewhere I don't use anymore because of terrible delivery problems. Sometimes, saving… Read Full Review

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★★☆☆☆

“Received part delivery. Only one item not Te 6...”

Written on: 23/05/2016 by Kidd260 (1 review written)

Received part delivery. Only one item not Te 6 ordered. Would not discuss with me as I was not a supposed customer Phoned company I ordered from and was told Hermes state they delivered all parcels. Spoke to neighbour who witnessed delivery. Only one mall box delivered not the 6 Hermes state. Phone call to Police… Read Full Review

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★☆☆☆☆

“Delivery & Collection”

Written on: 21/05/2016 by ejSchofield407 (1 review written)

I wish I had some other way of receiving my parcels the way Hermes have dealt with me for makeing a complaint about one of their couriers is absolutely appalling, all I can say is don't complain because you will not receive your parcels or get you're returns collected… Read Full Review

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★☆☆☆☆

“Beyond belief”

Written on: 20/05/2016 by Karina100 (1 review written)

Ordered from Asos got a TEXT MESSAGE TO SAY DELIVERY WAS GOING TO BE BETWEEN 8 & 12 THAT MORNING , HOWEVER THEY NEVER SENT THE TEXT MESSAGE TILL GONE 10AM THE SAME MORNING . WHEN I ARRIVED HOME THEY HAD DECIDED TO LEAVE IT AGAINST A BACK DOOR OPEN TO THE ROAD AS I LIVE ON AN END HOUSE !! THESE ARE THE WORST DELIVERY DRIVERS EVER !!!! DONT USE AT ANY TIME ! AND WHEN YOU CALL THEM SAME ANSWER GO BACK TO YOUR RETAILER WHY ? BECAUSE HERMES YOU WOULD NOT BEABLE TO ANSWER ALL YOUR COMPLAINTS !! YOUR… Read Full Review

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★☆☆☆☆

“Four parcels lost or damaged in a month! Avoid like a...”

Written on: 18/05/2016

Four parcels lost or damaged in a month! Useless customer services, endless empty promises and blatant lies. They just don't care. I wasted hours trying to resolve ongoing issues sometimes for 2-3 weeks for each parcel. Would not recommend this service to my worst enemy! Do not deserve even 1 star! Avoid like a plague!!!… Read Full Review

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★☆☆☆☆

“Couldn't Care Less - Champions of Placation!!”

Written on: 17/05/2016 by 496Fuller (1 review written)

I have used Hermes for a while.To begin with they were slightly above useless but they were cheap. Having expanded their standard of delivery improved only to drop away again to below zero. Communication of any sort is via "Foreign parts" and can barely write English. To get a rebate due to Hermes mistakes (plural) is going to take a long time. I advise anyone not to use them! Unfortunately the rating system does not go below 1 star!… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 15/05/2016 by Jaydin402 (1 review written)

Wasted my postage money and time waiting for it. Lies about attempting to deliver it as I was home all day and no card or anything is left. I don't know hot to get my item. Next time knock on the door self empkyed courier of Hermes.I would give 0 but this site is too kind.Never ever recomedning or dealing with this company ever again… Read Full Review

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★☆☆☆☆

“Hermes Courier Collection”

Written on: 14/05/2016

Good price, but if they can't even collect a parcel for international delivery, how the hell can they hope to deliver it ???? I shall be requesting my money back at the earliest opportunity !!!!!! … Read Full Review

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