Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“This is all true”

Written on: 27/08/2015 by THISISNOTAJOKE (1 review written)

Hermes are a big BIG disgrace, Please listen to me people don't waste your time they are a ssss Company to work for you have to use your own vehicle,fuel,phone for 65p if your lucky then after awhile they tell you they are stopping service give your round to some else and give them 50p a parcel very shady they keep putting the wrong addresses on parcels then ring you up talking b I will be posting again and I will put my phone number down so if anybody wants to know anything you can call… Read Full Review

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★☆☆☆☆

“Lost Parcel”

Written on: 24/08/2015

I sent a tent I had sold on eBay through Parecels2go through Hermes as it was so much cheaper than Royal Mail. The parcel has been lost. This is an 11kg parcel!! How can you loose a parcel this big and this heavy? That's why I did not take out insurance. AND why should I. I don't take out insurance when I call in a plumber or take my car in for service, I assume they are competent enough to carry out the job and they have their own insurance to cover any issues that are their fault. Why should… Read Full Review

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★☆☆☆☆

“Avoid.”

Written on: 24/08/2015 by HillaryPrater397 (1 review written)

They are a complete shambles of a delivery company.theyre not reliable and they use courier drivers which Hermes don't even have the drivers contact details. A very very poor organisation… Read Full Review

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★☆☆☆☆

“Only deliver disapointment”

Written on: 19/08/2015 by Oliver78 (1 review written)

I bought something from a retailer which was meant to be delivered next day. Nearly a week later and it still hasn't arrived. After contacting them the first time it transpired they had insufficient address information, which to be fair wasn't their fault but the retailers. After giving them the updated address info this was never passed on to the courier!..After contacting them AGAIN more unhappy, I encounter I very unprofessional and rude customer service advisor, who proceeds to yawn down… Read Full Review

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★☆☆☆☆

“Hermes do not deliver when they state they do”

Written on: 13/08/2015

On several occasion Hermes has sent me e-mails that state they have successfully delivered a parcel. I haven't received it so check the tracking information on their website. Their tracking states the parcel was delivered at a specific time. We check our CCTV and this confirms no parcel delivered or even a delivery van anywhere near our property at the time Hermes state the parcel was delivered. The time wasted checking the validity of the e-mails from Hermes is worse that the late delivery… Read Full Review

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★☆☆☆☆

“Cheap delivery vans leaking oil”

Written on: 12/08/2015 by 264Lawson (1 review written)

No stars a better rating! I had two deliveries from these jokers recently and after the first the driver in his cheap van drove right up my newly cleaned and sealed block drive and sat in his van while it leaked oil. I complained to Hermes Customer Support and got standard acknowledgement letters back. He cam back again two days later and did the same thing! I informed Hermes again and supplied CCTV video of him and his van and the oil stains.Finally they came back and said the video did not… Read Full Review

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★☆☆☆☆

“Parcel left on doorstep”

Written on: 09/08/2015 by Buchananzr210 (1 review written)

Parcel left on door step in full view of the street. Tracking states left in porch which there isn't one. Contacted Hermes to request they remind their couriers to leave parcels in secure place. Although they are contracted by the supplier to deliver the parcel to quote "Although it is Hermes delivering the parcel, Vet UK do not outsource their Customer Service to us. We apologise for any inconvenience caused". One can surmise the following. 1. Complaints are not taken seriously. 2. they… Read Full Review

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★☆☆☆☆

“Hermes useless delivery, incompetent and useless”

Written on: 07/08/2015 by NatalyaGutierrez315 (1 review written)

I have waited 9 days for small parcel. I'm fed up of waiting, I have e-mailed the company who sent the item, they said they are also tracking the item, cannot get anyone to the front door. Not sure if it's laziness or incompetence.. useless company, do not use… Read Full Review

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★☆☆☆☆

“useless and rude”

Written on: 06/08/2015 by Charliemayne (1 review written)

The Hermes courier won't deliver to me as I live at the wrong end of a 2 mile no through road, he says "it's not worth my while ". I live in Surrey not the outer Hebrides. Lost so many parcels now They need to train their drivers in customer service and common sense… Read Full Review

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★☆☆☆☆

“a joke. how do they stay in business??”

Written on: 04/08/2015 by Yamiletx460 (1 review written)

The drivers are self employed. If you work all day as I do there is no way to arrange your own pick up from a local depot. Also you cannot contact the driver.Also you do not know when they will arrive so the only way to guarantee you'll receive the item.is to take a few days off work and stay in the house all day… Read Full Review

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★☆☆☆☆

“useless”

Written on: 03/08/2015 by Aaron294 (1 review written)

they don't even bother to knock the door to see if your home. they just push a ticket through to say sorry i missed you. they give a redeliver date when they turn up and do the same again. perhaps they have some financial incentive to do that. i'd still like my parcel :(… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 30/07/2015 by Vancev257 (1 review written)

My next day delivery has still not been delivered after 3 days!!!! The tracking service is completely unclear and not reassuring at ALL as to when and where my parcel is. The status updates do not even make sense to a customer. 'Hub Sorter Receipt Scan' ... ?!?! Apparently this morning it was 'manifested' to the courier which makes me assume it was to finally arrive today. So i have been waiting around for it to arrive all day and has it.. NO… Read Full Review

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★☆☆☆☆

“Damaged then disposed parcel - Health and Safety...”

Written on: 26/07/2015

Hermes have managed to damage a parcel, claimed no compensation can be made for damage since the contents were in their exclusion list (worth looking at this is a joke since it is impossible to find what is not excluded) then proceeded to dispose of the contents due to Health and Safety reasons. I have complained to them THREE times and every time I receive an IDENTICAL reply - which was of no help what so ever, and refused to answer any of the specific points raised. … Read Full Review

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★☆☆☆☆

“ONE WORD SUMS UP MY HERMES - - ROBBERS”

Written on: 20/07/2015 by 285Nichols (1 review written)

Don't go near them. You go onto their website and register your parcel and they give you a collection date. They don't turn up on the allotted day or the following day. You can't ring them so you email the and they up. On their site it says the parcel that hasn't been collected and is still sitting in my kitchen "with courier awaiting collection.!!!!' RESULT IS THEY GET PAID FOR DOING NOTHING. AND THEY DONT CARE… Read Full Review

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★☆☆☆☆

“Apparently them find it difficult to deliver to...”

Written on: 17/07/2015 by hlSmith247 (1 review written)

I am at a loss with Hermes, i have arranged a delivery to my apartment, paid next day delivery etc. However they act like they have never delivered to an apartment. I clearly put a sign on the window with the code etc on. so they could leave the package in the letterbox area, gone to check the delivery status- Going to re-attempt this has happened 3 times now. When you call up to speak to someone, they act like they have no clue whats going on... Would never use again!!… Read Full Review

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★☆☆☆☆

“MyHermes is a company with NO duty of care! ”

Written on: 16/07/2015 by apThornton377 (1 review written)

Sending your parcel with MyHermes is like playing Russian Roulette - your parcel can arrive if you are lucky .... The company seems to covered their responsibilities for good service by their terms and conditions where almost every most sent product has been except from insurance cover. Why to care for their deliveries then at all! Parcel damped in a shade with a broken item ( well packed strong GRANITE sink) inside! Try and find contact details at MyHermes webside.... no trace of email or… Read Full Review

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★☆☆☆☆

“They redefine the definition of rubbish. What a sham!”

Written on: 15/07/2015

The third time I've had the misfortune of experiencing the nonsense Hermes sell as a service. Sure they are 25% cheaper than Parcelforce but they are 100 less effective. A joke of a collection service - they never, ever pick up on your selected booking time, they never, ever deliver within 3-5 days and their 'we'll get back to you in 24 hours' promise seems to operate on some outer world time zone while their live chat customer service is frankly a complete waste of time and space. They… Read Full Review

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★☆☆☆☆

“No contact number left on delivery note”

Written on: 13/07/2015 by MollyCooney340 (1 review written)

My order was sent to the wrong depot. The and eventually arrived when I was on holiday. The item I ordered was sent to the wrong depot and arrived when I was on holiday. Three notes were left asking me to contact them but no telephone number was given on any of these notes. I found a number on their website but it was going to cost me £1.50 per minute to speak to them. I eventually found another number but it was automated, and because I ordered the item from a retailer, Hermes would… Read Full Review

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★☆☆☆☆

“Complete idiots”

Written on: 09/07/2015 by Nikkibrown4 (1 review written)

I had an email today to say that my parcel had been successfully delivered to my porch ( I live in a block of flats) the parcel was actually delivered to my door on top of my doormat. When I got home from work, shock horror there was no parcel. I asked all my neighbours if it had been handed in with no luck. What stupid delivery company would leave a parcel on someone's doormat. Very expensive item bought for my brothers 30th birthday vanished. I contacted Hermes who say I need to go through… Read Full Review

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★★☆☆☆

“Lies and unable to follow instrcutions and common sense”

Written on: 09/07/2015 by PinkChampagne (4 reviews written)

I would give them a higher rating but the new driver I have is just a joke. I order from a particular company and I have not had any issues before but now I have. An attempted delivery was made on Tuesday and upon seeing the card I called and requested it be delivered on Saturday on recommendation of the person on the phone. I was surprised they hadn't left it with a neighbour which they have done a few times recently and I am not short on neighbours that would take a delivery from me. The… Read Full Review

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