Hermes Parcel Delivery Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Hermes Parcel Delivery - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Fast and reliable”

Written on: 22/12/2014 by 9Hay (1 review written)

Amazing service, friendly, helpful courier. All the products ordered using Hermes have been delivered very quickly, at no extra cost, which some companies request. After an appalling service with Yodel it's been refreshing to have a reliable service, I will be ordering from any company that uses Hermes in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Non existant service - Poor customer focus”

Written on: 22/12/2014 by C6C6C6C6 (1 review written)

On Tuesday, 16 December I booked a collection for Christmas gifts for my son to be delivered before Christmas. Collection was scheduled for Wednesday, 17 December between 8am and 8pm and an email received confirming the arrangement. The collection was never made. On Thursday, 18 December I went onto their website to try to see what could be done. The ONLY option offered was to reschedule the delivery - no telephone number, no email and no other way to contact them - only reschedule. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HERMES COURIER - BE WARNED & BE VERY CAREFUL”

Written on: 22/12/2014

RE: HERMES - Be Warned and BE VERY CAREFUL - They are renowned for BREAKAGE and MISHANDLING of parcels. Don't be fooled by their cheaper postal charges or think that your parcel is insured. In their small print China & other fragile items are excluded from insurance- I wonder why !! I recommend paying the higher Royal Mail postal fees. I have just had a carefully packaged china ornament smashed to pieces, despite double boxing, bubble wrapping & heavily labelled "FRAGILE" stickers -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Abysmal and unhelpful”

Written on: 20/12/2014 by Teesee1962 (1 review written)

Date Time Status 19/12/2014 09:36 Missort to Incorrect Courier 18/12/2014 09:20 Out For Delivery 17/12/2014 17:54 Signature From Customer 17/12/2014 08:58 Courier Received 17/12/2014 04:54 Out For Delivery 16/12/2014 17:48 Processed at Depot 16/12/2014 17:45 Receipt at Depot 16/12/2014 02:54 Hub Sorter Receipt Scan 13/12/2014 22:09 Order Generated On 12th December we ordered some shoes from Zara as a Christmas present. The courier was Hermes and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hermes are the worst courier service money can buy”

Written on: 20/12/2014

giving Hermes a score of 1 star is I'm sorry to over generous, from tracking to delivery it's hard to fathom how a national company can stay in business when they fail to provide even a half decent service, If you ask about as delivery it seems almost universal response that they will tell you anything rather than do the job they are paid for. Basically they lie and cheat and fail as a courier almost every time. anyway that's my experience. And I get a lot of stuff delivered or not by them as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE MY HERMES!”

Written on: 19/12/2014 by PabloClancy1959 (1 review written)

For the first time I used My Hermes a courier service and had arranged for a parcel to be picked up and paid in full when booking. I was informed on their website when arranging that the parcel will be picked up on Thursday 18th Dec anytime, so had stayed home all day. Today is 19th Dec and I still am waiting form My Hermes to pick the parcel. No telephone call or an email from them to let me know when my parcel will be picked up. As I can't wait any longer, I had to send my parcel with the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely appalling service DO NOT USE!!”

Written on: 19/12/2014 by LynnSM (4 reviews written)

I have now been waiting for a parcel to arrive from Uniqlo since 4th December - 15 days! Uniqlo are an excellent company and their reputation is being ruined by the shoddy service from Hermes. I cannot fault the help & support I have received from Uniqlo in trying to track the parcel & they have now re-sent the item by Royal Mail. The tracking seemed to stop on 09/12/14 & it is full of lies as no delivery was ever attempted as I was at home at the given times & also have a lockable parcel box… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“do not use”

Written on: 18/12/2014 by Dixie1972 (1 review written)

They stated my parcel was delivered and signed for, complete rubbish no-one knocked my door and I have definitely not signed for my parcel, one week before Christmas, not impressed at all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Negative feedback on Ebay because it took 12 days to...”

Written on: 17/12/2014 by parpot (1 review written)

I contacted Hermes twice regarding a missing parcel and a late delivery but no one came back to me the missing parcel turned up 12 days later the late delivery customer left me negative feedback on Ebay and called me a lier saying I hadn't posted the parcel when I said i did although i proved it had been posted on time and that it was Hermes fault. Hermes never even came back to me with an answer. After sending 46 parcels with them I will NOT be sending any more as i have lost all confidence in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcel”

Written on: 17/12/2014 by Rylan342 (1 review written)

Never ever use Hermes for delivery parcel!!! The worse ever company!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Atrocious company”

Written on: 16/12/2014 by marzbar (1 review written)

I have received text messages/emails from Uniquo saying my order should be with me on a certain day, and then it's taken another 10 days for Hermes to deliver. In between times, contacting Hermes has been a nightmare, no phone number, and they refuse to take any responsibility, just say they are not providing customer service for Uniqlo, but it's entirely Hermes' fault, the parcel is in their hands, they are providing a shoddy service to both Uniqlo and me as the recipient. I have an order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Where's my parcel?”

Written on: 16/12/2014

The Track my Parcel section of their website states that my parcel was delivered at 20.16 on a Thursday evening. No it wasn't. Contacted their call centre who took over 30 minutes to answer a "Live Chat" request. Told me to wait 2/3 working days more. When asked why the info on the tracking page was wrong I was told he couldn't speak to me as I was not their customer!!!Rude, Inefficient, Lying. Still waiting for my parcel!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“My First, My Last, My Nothing”

Written on: 16/12/2014 by Nnandat (2 reviews written)

I'd decided to use Hermes' Parcelshop service through La Redoute because I thought it would be a more convenient way to save on a seemingly unnecessary £4 delivery charge, otherwise, for one item. Hermes had dispatched the item accordingly to my chosen Parcelshop point - a newsagent 10-15 minutes away from where I live. However, it soon became clear to me that this was the worst courier manoeuvre I'd even contemplated. The first time I visited the newsagent, they had my parcel but it wasn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Disgrace”

Written on: 14/12/2014

This is what my Parcel Tracking has stated on the website: Date Time Status 11/12/2014 20:59 Courier to Re-attempt 11/12/2014 10:18 Courier Received 11/12/2014 05:35 Out For Delivery 10/12/2014 23:25 Courier to Re-attempt 10/12/2014 10:15 Out For Delivery 09/12/2014 22:02 Courier to Re-attempt 09/12/2014 11:32 Out For Delivery 08/12/2014 12:48 Awaiting Courier Receipt 08/12/2014 04:54 Receipt at Depot 07/12/2014 11:20 Hub Sorter Receipt Scan 03/12/2014 … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely disgusting.0 customer service/threatening...”

Written on: 13/12/2014 by Schofield242 (1 review written)

Never experienced anything like Hermes. Ordered clothes from a retailer that uses Hermes. Retailers packages are meant to arrive before 8pm as it says on their website. Tracking order said delivered 2/12/14 21:03, noone answered (this is true, we live in a very unsafe area and my housemates weren't expecting anything so didn't answer the door due to the time) "To reattempt 3/12/14" - Just didn't happen Text off Hermes on 4/12/14 "Your hermes package will be delivered today. 8pm came, again -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Thinking of sending an invoice for my time !!”

Written on: 13/12/2014 by pangurban (1 review written)

I have only ever had excellent and polite couriers but I dont know how anyone can work for the company. Unable to print a label, having paid £7.48. I wrote barcode on parcel, a courier collected it but returned it to me following day, without actual label he was unable to forward it. I had already waited 24 hours for an email (telling me how to proceed)which never arrived, finally waited 25 mins. in queue to /'chat help' eventually connected to a total numpty who said she was sorry I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hermes are a bunch of incompetents!”

Written on: 13/12/2014 by jonners999 (1 review written)

Ordered shoes from Germany, sent by Hermes, arrived 3 days late, only to find they were the wrong size (Mistake on Website sizing guide). Spoke with German company (Impericon) customer service and they told me to use a link on their website to generate a Hermes return document. Did this and arranged pick-up on Friday between 8:00 a,m. and 8:00 p.m.. Waited in all day.......No pickup. Checked website through the day until at 7:00 p.m.I saw the following message: 12/12/2014 12:28 Not Collected -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst couriers I have EVER dealt with USELESS ”

Written on: 13/12/2014 by Larsenkb253 (1 review written)

The tracking service this bunch is never working, you have no idea where your parcel is and even looks like its lost with no movement for days. You have no idea when and what day it will be delivered. You wait in for no delivery 25 min wait for online chat where they just give you links to web help that you have already read waiting for contact !! A waste of time and an unreliable service You are better off using Royal Mail… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Company”

Written on: 13/12/2014

Collection booked for yesterday and nobody arrived to take the parcel. Have today wasted yet another half day and still no collection or any answer to email sent yesterday evening. Wish I had arranged to take the parcel into one of their Parcel Shops or better still used another company altogether. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst delivery service I have ever encountered”

Written on: 12/12/2014 by KevinHernandez459 (1 review written)

Despite having the building number and postcode, Hermes were unable to deliver my shipment due to "address query". This happened 3 days in a row. You would think that after the 1st attempt they would check the delivery address with the sender, who had my email address and phone number. Had they done so, this could have been resolved promptly. But no, they carried on delivering to the address they could not find. What a waste of time and petrol. I tried using their online live chat… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview