Hermes Parcel Delivery Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 15/08/2014 by EmilianoBowman (1 review written)

I received tracking advice from Hermes to say they had delivered my parcel. I was in and no delivery was received. As others have commented they will not talk to customers who bought through a retailer. This is ridiculous considering it is there system that is at fault. Unfortunately the retailer Ligo is just as useless and I haven't been able to contact them by phone or email in 2 days. I would not order if I thought Hermes were the courier as I had similar issues before with the parcel… Read Full Review

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★☆☆☆☆

“I STRONGLY URGE BUSINESSES TO USE A DIFFERENT COURIER”

Written on: 15/08/2014 by RebeccaLH (1 review written)

TERRIBLE service. TERRIBLE business. TERRIBLE communications. I have had several deliveries from Hermes and each and every time, they have failed to deliver it when the tracking system says that the courier is to reattempt when they hadn't even attempted in the first place. I have stayed in my home waiting for them all day at times only to be told that they have tried but failed. Also, you do not have direct communications with Hermes or the drivers, thus when you have to contact them to… Read Full Review

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★☆☆☆☆

“Bloody mockery!!!!!!!! ”

Written on: 12/08/2014 by 28Batchelor (1 review written)

They left my parcel on the doorstep, even though that is not allowed and he should have sent it back to the depot! Probably stole it himself. I quote " May have left it on the doorstep" well where the hell else has it gone? Unless you are so shameful and poor you need to steal peoples skirts and bags from asos, you mockery of a person. Customer service was shambles! Refusing to pass on to manager because he was so ashamed to admit what a waste of space his employee was! Hope this person is… Read Full Review

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★★★★★

“Excellent Service”

Written on: 12/08/2014 by xuJones279 (1 review written)

As with all parcel deliveries it is how good the local courier is. I receive parcels from several Companies but the Hermes courier is always reliable. My local Hermes courier is better than any other delivery Company… Read Full Review

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★☆☆☆☆

“The absolute worst courier service”

Written on: 12/08/2014 by Ihatehermes2 (1 review written)

I wish there was a way of recording Minus 10 stars, they don't deserve even one. I've had nothing but trouble with Hermes, and reading other reviews I had to laugh - they've all had the same problems as I have, mainly parcels arriving late and thrown at the front door, no ringing the bell, no knocking on the door and no signature, and they always say "Left in Porch" and I haven't got one either, so this is obviously taken from their manual "Excuses Top Use To Explain Why Hermes Is Crap." Had a… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 12/08/2014 by MacDonald284 (1 review written)

They don't even knock when they deliver at my house!!! Even when i am in and my car is on the driveway!!!! I always try to request royal mail. I have had parcels left on my windowsill, garage roof and in front of my car - I live on an A road with people walking past all day!!! some have been stolen due to this. I would never use them to deliver my parcels… Read Full Review

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★☆☆☆☆

“Damaged on delivery”

Written on: 11/08/2014 by Sawyer426 (1 review written)

First and last time I will use hermes, I sell bespoke upcycled furniture and have just started selling nationally, finding it hard to find a reasonable priced service for smaller pieces, I thought I was glad to come across hermes, I should off taken the fact they don't compensate on furniture as a massive negative, but I was chuffed at the price so carried on. I sent a lovely vintage child's bookshelf decoupaged in marvel comic print, a very cool piece, I was gutted to be sent pictures of the… Read Full Review

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★☆☆☆☆

“3 lost deliveries. What is going on??”

Written on: 11/08/2014 by KellenAbernathy471 (1 review written)

First experience was last Xmas. £100 dvd box never arrived. Fortunately it had to be signed for and I hadnt, so I got a replacement. Second experience was 2 months later. The expected parcel was put in my wheelie bin. it wasn't until I queried why the item was taking so long to arrive did the company who use this courier find out and relay the message to me. A bit late when bins had already been emptied. So another replacement item. Last week I was expecting a parcel but nothing arrived. I… Read Full Review

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★☆☆☆☆

“Failed to deliver goods.”

Written on: 10/08/2014 by Yorkjr1961 (1 review written)

I bought an inexpensive jacket from Tescos F+F for everyday wear, and after eight days of waiting and not going far I still hadn't receieved it. After enquiring with F+F they got in touch with Hermes, who I'd never heard of before, and over the phone I was told the jacket had been delivered elsewhere several days earlier. After asking for a refund instead of another jacket I was annoyed to see I was refunded for the jacket only, and was still billed for this dreadful delivery which never… Read Full Review

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★☆☆☆☆

“A courier service who can't deliver!”

Written on: 09/08/2014

Ordered a suit from Debenhams, order processed quickly then went downhill once Hermes got in on the act. My chosen delivery address was my work address - a secondary school during the summer holiday. I work full time and work most of the school holidays. On 2 occasions the Hermes driver just couldn't be bothered and presumed the school was shut, the tracking list quotes 'Not Delivered - Customer Holiday'. I was in school and waiting on the two dates at the times listed. On another 2 occasions… Read Full Review

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★☆☆☆☆

“courier not listen as to where not to leave parcels”

Written on: 05/08/2014 by McCall413 (1 review written)

I have told the courier no to leave parcels in the garage, each time they do this the pull the door up from the bottom each time they do this the screws at the top lock comes out and I have to replace… Read Full Review

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★☆☆☆☆

“Cheap, but do not use these clowns”

Written on: 01/08/2014 by McKnightoy263 (1 review written)

I was the recipient of an important parcel from Germany - I told them 3 times that I was going to be out of the country on the re-delivery dates - They tried to contact the courier, they left messages - He still tried to deliver,despite this - they cannot give you an ETA just 'between 8am and 8pm' - They have no depot where you can pick up from (unlike UPS, Post Office, Fed Ex etc etc etc) - Package now going back to Germany on a very slow route - no assurance that it will not get lost on… Read Full Review

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★☆☆☆☆

“No QVC ?”

Written on: 30/07/2014 by 192Stevenson (1 review written)

I have used Hermes before without a problem. I have tried for 2 hours to send a parcel to QVC LiVERPOOL with the drop off service at my local store ( something which I have done several times). Today however the address QVC is not recognised !!!!!!!!!!!!!!!!!!!!!!!!!!! Back to the post office for future deliveries despite the queues and more money I cant spend my life trying to use Hermes. … Read Full Review

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★☆☆☆☆

“Worst courier ever! Shambles!”

Written on: 25/07/2014 by knMyers371 (1 review written)

Just plain awful, waited for a delivery which was meant to take 2 days, ended up taking 4 days for two of three parcels which made up the delivery. After much debate they then said they lost the other parcel, then the person who delivered it to the depot told us it was still where he left it in the depot! After more debate they finally found it. They then delivered it (2 weeks had now passed) and left it on my doorstep, they falsified my signature on both occasions and lied when confronted… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER-DO NOT USE THEM !!! stay away”

Written on: 25/07/2014 by Ariel222 (1 review written)

I sent an gold iphone for a customer on ebay and the phone went missing and then was told by 02 "THE PHONE HAD BEEN USED WITH LOCATIONS" Hermes said the phone was in Thurrock in Essex then changed story about in Nuneaton. sent email and they sent back with a refund of 50.00 (phone worth 350.00) After a few emails back and forth they are not interested in trying to find this phone and want to refund me 50.00 (Cheek) Police are now involved and proceeding with court case against this company!! I… Read Full Review

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★☆☆☆☆

“worst service”

Written on: 25/07/2014 by Herpes (1 review written)

hermes package sent and not delivered for up to 7 days. Package contained plants which wilted in this heat. Customer service at parcel 2 go non existent. Live chat !! , no phone number to contact or email address. They kept lying about item delivered and it never arrived. Cost cheap , poor service… Read Full Review

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★★★★★

“SW to far North - 3 Days, Excellent!”

Written on: 24/07/2014 by Stringfellow (4 reviews written)

Having read the reviews I was sceptical about using Hermes Parcel Service for the first time. The package, garden swing cushions, was 10kg but rather bulky. Duly wrapped and dropped at my local Parcelshop, in Somerset, without any drama then 3 days later I received confirmation of arrival from my eBay buyer up in Scotland - excellent result. As a first-time user of Hermes I have to rate their service as 5 star for the value for money and hassle free service, which was estimated to be 3-5 days… Read Full Review

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★☆☆☆☆

“shockingly horrible service”

Written on: 22/07/2014 by saHurley163 (1 review written)

package was not delivered stating 'address query' where it was to be delivered to a building in central london with a receptionist! There is no phone number, just online chat where they havent got a clue what's happening with your package and unable to help at all. Never ever use them again… Read Full Review

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★☆☆☆☆

“Lied about delivery”

Written on: 21/07/2014 by CarsonClifford440 (1 review written)

After 'tracking' my parcel All night and morning.... I saw that it said 'will re-deliver tomorrow'...... They did not attend the property today, they left no card and tried to pretend that they did. After calling them up, I was told that the delivery lady only works I'm the mornings and could not re- deliver. They suggested that maybe my buzzer does not work. Eerrrr, yes it does thanks. I suggested collecting the parcel and was told that this service was not available with this company. What… Read Full Review

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★☆☆☆☆

“Hermes lie about the whereabouts of your parcel ! ”

Written on: 17/07/2014

Unfortunately I have had many recent experiences with Hermes - every one of them BAD. Their tracking system makes no sense - please see following update I've had from them today "Date Time Status 17/07/2014 05:42 Out For Delivery 16/07/2014 15:10 Courier to Re-attempt 16/07/2014 14:13 Courier Received 15/07/2014 06:03 Out For Delivery To Courier 15/07/2014 05:46 Processed at Depot 15/07/2014… Read Full Review

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