Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Terrible Liars ”

Written on: 09/12/2016 by Darionq283 (1 review written)

My parcel was meant to be delivered today so stayed at home. I received a message that they attempted to deliver by no one was there!!!! Impossible as I have been waiting at home all day… Read Full Review

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★☆☆☆☆

“Hermes delivery service”

Written on: 08/12/2016 by Raegan118 (1 review written)

Hermes say that they have tried to deliver my parcel three times, the second was last night when I was home and the third tonight when I again was home and listening for the doorbell.At no time has a card been posted through my letterbox. I seriously doubt that the doorbell has been rung at all or it could be that they have been delivering to the wrong address which is doubtful. Looking at the reviews on here i am very surprised that TkMaxx use this dismal service… Read Full Review

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★☆☆☆☆

“WAITED IN FOR 2 DAYS TO BE TOLD THERE WAS A 'TECHNICAL...”

Written on: 07/12/2016 by dragontooth (1 review written)

I HAVE JUST BEEN WAITING FOR NEARLY 1 HOUR FOR A LIVE CHAT FROM A MEMBER OF HERMES REFERANCE A COLLECTION BOOKED FOR YESTERDAY AND AFTER WAITING IN ALL DAY YESTERDAY AND TODAY I WAS TOLD THERE WAS A 'TECHNICAL ISSUE' AND THE COLLECTION REQUEST HADN'T BEEN SENT TO THE COURIER. THIS IS NOT THE FIRST TIME I HAVE HAD TO WAIT IN 2 OR EVEN 3 DAYS AWAITING A COURIER. I WAS TOLD TO 'CANCEL AND RE-BOOK FOR TOMORROW' I WAS THEN TOLD THE ORDER WOULD BE CANCELLED AND A REFUND GIVEN FROM THEIR END AND… Read Full Review

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★☆☆☆☆

“TOLD A LOAD OF LIES STATING ATTEMPTED DELIVERY ”

Written on: 07/12/2016 by hlMartin18 (1 review written)

Worst parcel service in uk must be run by a group of un professional amateurs or ones that could not care less. Fantasy attempted deliveries when none tried whatsoever the self employed driver delivers regualy in our road ive seen when no one in just leaves on doorstep i would not choose to send or receive a parcel firm. Sorry its not firm its soggy… Read Full Review

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★★★★★

“Great service”

Written on: 04/12/2016 by Mohammec67 (1 review written)

The driver named Gaffer was very nice and polite and greeted me with a smile when delivering my parcel.Even though it was very cold and dark. Very happy with the service.Would recommend to my family and friends. … Read Full Review

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★★★☆☆

“A Very Mediocre Service”

Written on: 04/12/2016 by Griffins47 (1 review written)

Hermes big selling point is that they are competitive on cost, in just about all other areas they are average at best. When consistency is important, delivery times vary from very good to "how long". It seems to depend far too much on the commitment of the delivery drivers. The biggest grip is with the drop off process. It's amazing how often the scanners are broken or not working properly, in which case dropshops are nor supposed to accept parcels, and you are asked to bring them back later… Read Full Review

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★☆☆☆☆

“Failed to collect item on two consecutive days”

Written on: 03/12/2016 by McIntoshpu299 (1 review written)

After receiving a postage label, for the package to be uplifted. I was told to expect the pick up, anytime between 8am and 8pm on 29TH November. After waiting in all day, nobody came. I was given the same information, for the next day 30th. Again waited in all day, let down a second time. After contact with another courier company, to collect the package Iwas given a date, 1st December, the item was duly picked up A.M. I would never deal with Hermes courier services again… Read Full Review

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★☆☆☆☆

“disgusting service treat client like ”

Written on: 02/12/2016 by Tia382 (1 review written)

You all should Hear this. Kindly confirm via what courier / postal service the seller is going to deliver the parcel to you. If it is from Hermes kindly do not buy any products. buyer is never safe. Especially on E-bay. they write it will be sent via Royal mail and charge you GBP 3.50 for second class but they send via hermes for GBP 2.70 and you don’t get the product. I got a product worth over GBP 50 via E-bay. The sender decides to write the wrong address and post it via Hermes… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 30/11/2016 by Gonzalezzv402 (1 review written)

There is so many negative points about this company I couldn't possible write them all. If you want to actually receive your item I suggest you request any company not to use myHermes… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 30/11/2016 by Gonzalezzv402 (1 review written)

There is so many negative points about this company I couldn't possible write them all. If you want to actually receive your item I suggest you request any company not to use myHermes… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 30/11/2016 by Gonzalezzv402 (1 review written)

There is so many negative points about this company I couldn't possible write them all. If you want to actually receive your item I suggest you request any company not to use myHermes… Read Full Review

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★☆☆☆☆

“Terrible service all around”

Written on: 29/11/2016 by zmMorrison488 (1 review written)

My items where never delivered, despite the tracking page claiming otherwise. no delivery note was left either. the only way to contact is by online representative through their website. the first lied and told me it would be redelivered.... a whole saturday sat in waiting for a parcel that clearly the courier had no intention of delivering. The 2nd online representative was less help than a chocolate teapot, and could seemingly do nothing but tell me to contact the retailer. Overall this… Read Full Review

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Dip8934's Comment

Written on: 08/12/2016

This has happened to me twice. They've said the parcel had been delivered at some obscure time in our safe place but there isn't a safe place and the parcel was never delivered!!

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★☆☆☆☆

“worse service ever”

Written on: 28/11/2016 by Maxwell339 (1 review written)

my client booked collection service with Hermes and they never collected nor attempted to collect the item paid for. Not only they give you time slot 8am-8pm which is really not suitable for anyone and impossible to be at the same place for so long, but it never got collected either. I spent hours on live chat daily chasing it and all I was told was script talk saying we are sorry and we do our best to resolve the issue and that was it. I have to go to the depot myself now and do it even though… Read Full Review

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★☆☆☆☆

“WORST COURIER EVER”

Written on: 27/11/2016 by Flavormaniac (1 review written)

They leave parcel outside gate without ringing house. Parcels are left in random places. On the floor. On a wall. Or not at all. Is the driver taking the parcels? They say they deliver but don't. Lost two shipments, i. E. Were never delivered for a large amount. Why does he not ring the bell? There is absolutely nothing to like about this company. The previous driver was a very kind and friendly man. Not sure why he left? Hermes don't answer the phone why do companies still use them?… Read Full Review

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★☆☆☆☆

“Absolute rubbish ”

Written on: 25/11/2016 by Alice225 (1 review written)

Expected a parcel to be delivered today , it was to a business address , apparently they attempted to deliver but I'm sorry to say that's absolute rubbish as there were four people including myself at the premises at the time ( a hair salon so not a possibility of not noticing us ) The tracking said we weren't there ... I would consider that to be a lie .. the parcel was from a shop I use often however now I'm not so sure I want to again as they use such a poor quality delivery company !… Read Full Review

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★☆☆☆☆

“Hermes - Are habitual liars!”

Written on: 24/11/2016 by Dave.Ang (1 review written)

Doring the last 2 years I've had 7 orderes non-delivered by Hermes. Some of them sent by big retailers, including - Asda, Amazon and World Books. On every occasion they have have claimed to have attempted delivery, but have never been to our house. They have lied. On a number of occasions they have claimed to have telephoned me for directions, but have never spoken to me, and I've no "missed calls" on my 'phone. They have lied. I have spoken to their 'Customer Service helpline' - whom have… Read Full Review

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★☆☆☆☆

“Absolutely Rubbish ”

Written on: 24/11/2016 by AhmadThomas (1 review written)

Literally the worst delivery company ever. Failed to deliver a package twice. Threw it over the fence eventually. Customer service was awful!… Read Full Review

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★☆☆☆☆

“Dishonest and unhelpful”

Written on: 23/11/2016

I ordered a coffee machine off of Amazon which was dispatched via Hermes. I arrived home from work to find a card stating my parcel had been left in my secure porch. I DO NOT HAVE A SECURE PORCH. I contacted Hermes (eventually) via a Chat service and the agent said the parcel had been handed to a receptionist. I DO NOT HAVE A RECEPTIONIST as the delivery address is my private home. I asked to speak to a complaints department and Hermes response was to cut me off. I contact Amazon to complain… Read Full Review

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★☆☆☆☆

“Why are firms still using Hermes Parcel Delivery?”

Written on: 23/11/2016 by mickcraw (1 review written)

Ordered 2 items, 13th Nov. Supposedly in transit with Hermes from 18th Nov. After contacting firms I am getting a refund, but no explanation of why they did not arrive. Now too late to take items to son in Copenhagen. After looking at number of one star reviews, cannot understand why firms are still using this outfit. … Read Full Review

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★☆☆☆☆

“Abominable”

Written on: 22/11/2016 by Amayav379 (1 review written)

I have once again sat here waiting for Hermes to deliver a parcel, tracked it all the time as I was told it would be delivered between 5 and 6pm today. I 've sat watching on my laptop, as I knew exactly what was going to happen. I knew if the delivery person didn't make all their de3liveries by 6pm and attempted delivery would come up on the screen. It did, even though my buzzer never went. I mean I'm sitting waiting for the buzzer to go which is in my hall 10 steps away? I'm not deaf either… Read Full Review

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Ella359's Comment

Written on: 23/11/2016

Mistake in my commen,t it should read between 4 and 6pm. Attempted delivery was supposed to be 4.30 or there abouts. I was cleaning out a cupboard right next to the buzzer and front door at that time. What a laugh. Are they charging companies for these extra non existent deliveries.

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