Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“None delivery of Amazon Prime Parcel”

Written on: 16/07/2017

Hermes is a abysmal Company: Driver failed to appear with my parcel on the day booked by Amazon. But he stated on tracking system that delivery attempt was made, completely untrue. I got in touch with Hermes the same day and was told that I would receive the following morning.When it had not arrived I got in touch with Hermes again where 2 agents tried giving a run around by lying yet again. Got them to put a manager on who again Lied to me that I would receive my parcel later that day and that… Read Full Review

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★☆☆☆☆

“ASOS Delivery”

Written on: 16/07/2017 by Elaine276 (1 review written)

Waited in house all day for a Hermes delivery. On checking their tracking system it stated that it was put through my letterbox at 17.23.!!! I was at home why would they do that? In fact how did they manage to fit a parcel contains clothes through my letterbox? Now under investigation by ASOS. But no good to me. No clothes or money iin my account for missing items. Somebody telling lies and it isn't me. … Read Full Review

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★★★★★

“Wonderful service from a Hermes local courier driver”

Written on: 14/07/2017

Just wanted to say not all drivers at Hermes are hopeless, we have a driver in our area who has recently taken over parcel deliveries for Hermes, always polite, friendly, and smartly dressed, always tries to make a second attempt on same day if I miss him, so from myself and lots of friends and family here in Milton area of Glasgow,. Well done and keep up the good work, hope the Hermes heirarchy give this guy a pat on the back… Read Full Review

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★☆☆☆☆

“the worst delivery company ever”

Written on: 13/07/2017

I have no words to express my disappointment with this company. If not missing item then delivered who knows where. Last experience tracking says item successfully delivered and signed by receiver. But I'm wondering where it is then and who singned as I haven't received anything. Simple thing thought and my holiday mood ruined. Thank you Hermes again. … Read Full Review

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★☆☆☆☆

“No contact after parcel damaged”

Written on: 07/07/2017 by ElizabethBowers320 (1 review written)

Sold an item on ebay and after 5 days the buyer was asking where his item was. I contacted Hermes to be told the item had been damaged and my parcel would be paid compensation of 30 quid. Not bad on a 47 quid sale which I had to reimburse. Personally I dont think the item was damaged. I believe it was stolen because the damaged item was never returned. Hermes employ any tom richard or harry, no background checks, they could be one of the great train robbers for all Hermes cares just as long as… Read Full Review

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★☆☆☆☆

“poor service.”

Written on: 05/07/2017 by CollinSheehan (1 review written)

Just threw it over gate weir anyone could have put their arm over and stolen it. This is not the first time either my dog shredded the parcel last time. Don't use they don't care complete disregard for people's belongings… Read Full Review

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★☆☆☆☆

“Abysmal company that has no contact with their drivers HQ?”

Written on: 04/07/2017 by Ravendmc (1 review written)

A parcel was delivered to my house on 01.07.17 but no one was home so a incomplete card was left saying Mon contacted there HQ and told them no one would be here until 16.30 and that the driver should leave parcel with a neighbour which was agreed, got home 03.07.17 yet another incomplete card back Tuesday HQ says again no problem sir well leave with neighbour gets home on the 04.07.17 yet another incomplete card saying this was the last chance and we won't be back contacts HQ for the forth… Read Full Review

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★☆☆☆☆

“Delivery service grab ”

Written on: 04/07/2017 by Jaylene182 (1 review written)

I paid for collection to deliver a parcel I sold on eBay I paid extra insurance THREE DAYS I waited for a collection when I phoned the driver cannot be contacted I was told the driver had called but no answer I was home all day I had swept my shifts around waiting for collection, I gave up phoneing the rpeople answering the phone did not want to carry on with my conversation as I was annoyed they disconnected me, So I had enough stories that the driver would come and collect their hours of work… Read Full Review

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★☆☆☆☆

“Worst delivery company ever”

Written on: 30/06/2017 by LiviaMcWilliams (1 review written)

Trust me, just don't use them, terrible customer service when things go wrong… Read Full Review

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★☆☆☆☆

“Driver caught in a lie”

Written on: 26/06/2017

After making an online purchase with USC, I had arranged a parcel delivery to the mail sorting office of my company as I am at work most of the day. Soon after arriving at work I Checked the tracking site which stated the parcel was out with the driver. Checked again at 11:40 and the status had changed to unable to deliver, will try again within 24 hours. I immediately contacted the Hermes online support service and explained the situation. The driver had logged that at 11:11 the business was… Read Full Review

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★☆☆☆☆

“"Lost" parcel ”

Written on: 24/06/2017 by LandynLopez (1 review written)

I ordered two outdoor planters and,on their non-arrival, I contacted Interparcel who had used Hermes as their carrier. Hermes said that they had tried to deliver the parcel but it had been"refused". On the day when this was supposed to have happened I was 80 miles away from my home! Hermes promised that the parcel would be delivered "soon" but eventually they declared the parcel lost. Hermes told Interparcel that due to a "lack of scans" and despite a search of the depot the parcel could not… Read Full Review

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★☆☆☆☆

“TERRIBLE! Parcel sent back to collection address”

Written on: 23/06/2017 by Granti400 (1 review written)

Parcel collected in the UK and to be delivered to Italy. My parcel was late. So I contacted the chat service. I was told that the courier could not find my address: unfortunately he did not try and phone so that, even if I was home, he did not deliver the parcel. The person in the Hermes online customer chat service said that she would put forward a request for the parcel to be redeljvered and took my phone number details again and said that it would take a couple of days. When I realised… Read Full Review

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★☆☆☆☆

“Poor Customer service”

Written on: 17/06/2017 by Zarax179 (1 review written)

I was expecting delivery, to my bad luck it was Hermes in charge of delivering, or do they?? I live in block of lats, so the courrier just left my parcel, outside, in the staircase, communal passage. thank god for good neighbours, who took the package and saved it for us. All thanks to the care or lack of it from the non trained Hermes courrier driver. I wouldn't recommend Hermes to the wind, let alone to friends. I didn't like their services one single bit… Read Full Review

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★☆☆☆☆

“Appaling”

Written on: 14/06/2017 by 1shed (1 review written)

Absolute rubbish service, the worst delivery company on the planet. How are they still trading. Unbeleavable. But at least they are consistant… Read Full Review

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★☆☆☆☆

“Not good service”

Written on: 10/06/2017 by Andy2828 (1 review written)

I received email that parcel is delivered. It was not delivered… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 07/06/2017 by Abbyjeanette (1 review written)

'Delivered' to the wrong address, can these people not read? Amazing how they retrieved & managed to deliver. Rubbish… Read Full Review

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★☆☆☆☆

“2 attempted deliveries”

Written on: 02/06/2017 by AshlynnSelf391 (1 review written)

Ordered four items from a well known online company, for next day delivery, three arrived the fourth did not. This fourth parcel had Hermes 'trying to deliver it'. First text message saying we tried to deliver...(01/06/2017, odd because the house had someone in it all day - oh and no 'note through the door' we ring well known online company and they put in a complaint. Second text message saying 7 minutes ago we tried to deliver...(02/06/2017), again very odd - front door wide open, one person… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 30/05/2017 by Jwilson78 (1 review written)

They have apparently attempted twice to deliver my parcel yet both times I have been in and no sign of them on cctv or a log of call on the intercom no way of contacting them absolutely useless and liers If you want your parcel DO NOT USE THIS COURIER FIRM or any company who are using them to get your parcel to u as it won't happen Totally useless… Read Full Review

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★☆☆☆☆

“Worst delivery company ever ”

Written on: 25/05/2017 by AnnaVei (1 review written)

No contact details left, item sent back to seller, won't give even 1 star, 0 is the rating… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY”

Written on: 22/05/2017 by Hurleywr279 (1 review written)

Placed an order and company use this company. If only I had known, I would not have ordered from them. My delivery should have been here yesterday, surprise surprise, it's not here. When I put in tracking number now, nothing happens. My experience at Christmas with this company, when I ordered from Achica, the delivery person smashed up candles having thrown them over a fence. Two days before Christmas I had to go out and buy new presents… Read Full Review

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