Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“Apalling, Disgraceful Service.”

Written on: 22/05/2015 by Amari94 (1 review written)

They are banned from my property! I will not buy from any company that uses this atrocious outfit - if companies want my custom they provide another courier. I would rather pay extra for a quality delivery service than support cheap untrained, rude, ignorant drivers who can't be bothered to knock on the door preferring to throw parcels on the doorstep exposed to the elements. Don't bother complaining to Hermes - It has absolutely no pride in its service to care about whether you have received… Read Full Review

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★★★★☆

“The wings of the gods (almost)”

Written on: 21/05/2015 by mikeeadie (2 reviews written)

I think that people are quick to write poor reviews when something goes wrong but seldom bother to write one when things go well. I sent two parcels last week at a very reasonable price compared to the post office. One was delivered the next day when it stated 3-5 working days. It only went about 45 miles but still impressive. The other parcel took much longer BUT the buyer had given me a completely wrong postcode. I found a telephone number for Hermes and their customer services were very… Read Full Review

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★☆☆☆☆

“Dodgy”

Written on: 21/05/2015 by AedanMalone1975 (1 review written)

I ordered a duvet from an ebay seller. When it didn't arrive I made enquiries and they sent me the copy of the Hermes delivery confirmation showing my signature. It wasn't my signature though, someone had forged it. It was never delivered to my address. Someone somewhere is sleeping soundly under my duvet but it sure ain't me. I got a refund from the seller but reading other reviews this type of malarkey happens all too often. Dodgy as hell I reckon!… Read Full Review

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★☆☆☆☆

“Appalling, unacceptable, avoid.”

Written on: 18/05/2015 by Heware (1 review written)

I ordered some items online and was told delivery is 2-4 days. Having received an email to say my parcel had been dispatched I was expecting it to arrive in the given time. However it did not so I contacted the company I ordered through and they very kindly refunded my delivery charge, however to receive an email 8 days after placing my order to tell me Hermes have lost it and will be unable to deliver it is just disgusting. I do not believe that hermes have lost my parcel I simply think they… Read Full Review

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★☆☆☆☆

“Once again this company has lost my parcel”

Written on: 15/05/2015 by Fiona191 (1 review written)

They were supposed to deliver my parcel today but it cannot be traced. A driver called to uplift a parcel which was to be collected when the replacement was delivered. As I refused to hand over the parcel which was to be collected until I received the replacement the driver became abusive and stormed off saying they have instructions not to enter into any conversations with customers. This has got to be the worst carrier service ever… Read Full Review

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★☆☆☆☆

“Just throw.”

Written on: 15/05/2015 by NolanMadden389 (1 review written)

After 3 deliveries of having parcels thrown into garden, now having doubts about ordering item. These are from next and ebay … Read Full Review

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★☆☆☆☆

“Broke all the china”

Written on: 12/05/2015

I booked using Parcel2Go which I would recommend (although really look hard at the list of items NOT covered by insurance). My parcel, containing china plates, cups, saucers was well packaged and very clearly marked as being fragile, handle with care, etc. They clearly dropped it as all the plates were smashed completely although the cups survived. I've moved house several times since getting this china twenty-odd years ago and it never even got a chip. Hermes take it from Herts to Warks and… Read Full Review

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Emma3395's Comment

Written on: 19/05/2015

Hi,
I'm lookinginto the issues people are having with delivery services. If this is something you would be interested in please contact me.
Regards

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★☆☆☆☆

“Hermes Worst Delivery Company Ever ”

Written on: 12/05/2015 by CamdenAnderson (1 review written)

Worst delivery company we have ever used. I would highly NOT recommend this service, total utter farce and they have set up this rubbish company so there is no way you can actually contact them, no customer service number, if you do manage to find a number is just goes dead when you call it. I will now ask any company I shop from and if they use Hermes as their courier I shall find a different shop, totally pathetic service, no way of contacting them whatsoever, no customer care at all. Now… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 11/05/2015 by NorahSchultz98 (1 review written)

item was supposed to arrive 5 days ago. Everyday it gets sent back to the depo without even an attempted devlivery… Read Full Review

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★☆☆☆☆

“Absolute joke!!!”

Written on: 07/05/2015 by galaxy246 (1 review written)

I was waiting for an item to be deliverded from a highstreet sports shop by hermes.They said they tried to deliver when I was in.They didn't.When questioned where my parcel was after 7 days I was told that they couldn't get a response from the courier driver as he hasn't been answering his phone.So they hadn't a clue where my parcel was!!!Parcel had contents from sports shop over £100 pound.I think courier driver knew exactly what was in that parcel as clearly had sports shop name written on… Read Full Review

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★☆☆☆☆

“TOTALLY INCOMPETENT”

Written on: 01/05/2015 by LucasMendoza111 (1 review written)

Used to use Hermes for a while but started getting emails acknowledging questions from them that I hadn't asked. Haven't used the service for many weeks now, stupidly asked them to investigate if the latest email was a spoof(as I suspected) trying to access my account details via the link.I gave them question ref number to see and got a reply:Need a 16 digit tracking No.,7 digit order No.,full delivery name and postcode - THERE WAS NO PACKAGE! Not the first time they can't cope with a simple… Read Full Review

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★☆☆☆☆

“£1200 Goods Left In The Garden”

Written on: 24/04/2015 by Bucko1001 (1 review written)

Subsequent to my phone call to the vendor last night following the email of my concern then my camera, to thevalue of £1200, was located last night. It was found in my garden, left under a garden bench, adjacent to my garage. This is not acceptable. Not acceptable at all for goods to the value of £1200. It could quite easily have been stolen as this is accessible and visible from the street. Perhaps this is what was meant when the despatch driver left a note only signed with the letter… Read Full Review

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★☆☆☆☆

“total waste of time ”

Written on: 23/04/2015 by myGomez28 (1 review written)

MyHermes have managed to deliver two parcels of mine to some other address. I am now £90 down as no one will take responsibility for them. I have spent a few days trying to contact them and have just been ignored. I would never use them but some sellers do. I will never use those stores again. Personally I would pay the extra for a proper service! Total joke and waste of time. I will be happy when they finally crumble and go out of business!!!… Read Full Review

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★☆☆☆☆

“The bar needs to be raised in terms of employement”

Written on: 22/04/2015 by Raphaelq98 (1 review written)

Called about a delivery that was incorrectly sent to my home. I called them regarding this and the manager proceeded to interrupt me every time I tried to explain to him, about 20 times I had to repeat my address to him and then he started to argue with the person dispatched to deliver the item. The boy sounded like he was going to attack the manager judging my his attitude. This country has got it's work cut out to sort out the kind of people being employed. I can't believe with the number of… Read Full Review

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★☆☆☆☆

“Can't leave no stars!!”

Written on: 20/04/2015

My Wife and I have been having trouble with the local Hermes courier for almost a year, she refuses to deliver to our house because we complained about the fact we weren't getting the items sent to us! So after complaining to Hermes they said they would get another person to deliver to us, this happened occasionally or the items went back to the sender, I now try not to buy from companies that use Hermes but that too can be hit and miss. so I have to order things from home and have them… Read Full Review

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★☆☆☆☆

“parcels left randomly anywhere the courier feels like it.”

Written on: 16/04/2015 by Rafferty76 (1 review written)

2 missing parcels in as many weeks. No signatures obtained. Is this a delivery service or a lottery… Read Full Review

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★☆☆☆☆

“Customer Service is dreadful”

Written on: 16/04/2015 by rqCullen187 (1 review written)

Parcel from Asos due today - Hermes left a slip saying it had been left in my "outbuilding" and the driver had written "backyard" underneath. I have no outbuilding or backyard at my property. Went onto live webchat with Hermes (as they offer no phone number) and guy was just copying and pasting paragraphs to me, wasn't a real conversation. He said I had to speak to Asos. How would Asos know where their driver did or did not leave my parcel? It's not their fault? Hermes wanted nothing to do with… Read Full Review

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★☆☆☆☆

“Out ... for Delivery - NOT . Day after Day no delivery”

Written on: 16/04/2015 by Reillyes478 (1 review written)

I have now had to endure two Hermes deliveries in the last month for ebay purchases. The tracking service shows out for delivery, for day after day. Customer services via email and facebook appear to use scripted answers and do NOT answer specific questions raised. Delivery times are way outside those 'advertised' to perspective customers and the tracking system is worse than useless. You wait in for a delivery and it just doesn't arrive. Hermes should look at some of it's competitors and… Read Full Review

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★☆☆☆☆

“Stolen goods, ”

Written on: 15/04/2015

Hermes had been good up to the point where mine and other goods were stolen in transit, they have indeed refunded the amount my would be recipient paid for my goods, BUT, I now have no high end cycle hubs and am out of pocket by a minimum of £150, I'm not a business man so this has hurt deeply, prices were usually good but I cannot score high for value as I can not make up the shortfall, and will have to source another courier… Read Full Review

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★☆☆☆☆

“Warning "Do Not Use"”

Written on: 15/04/2015 by Giveintoday (1 review written)

Hi this is a warning to all about the disgraceful way you could be treated by the staff at this company. I have sent over 450 parcels over the last 7~9 months and have had so many problems that today I have finally given up with then as They have messed up yet again. They constantly deliver late and damage parcels and they leave parcels out in the rain, when you make a claim it is almost impossible to get your money refunded even when they admit to losing or damaging your items. The last straw… Read Full Review

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