Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“horrible service - no communcation ”

Written on: 26/05/2016 by Fox500 (1 review written)

They don't even match what they have put into the tracker. Advised that they would reattempt to deliver, however they didn't, then they sent back to the sender. so now a order which was on a next day delivery has taken over two weeks to arrive, not happy at all… Read Full Review

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★☆☆☆☆

“Just Awful in every way”

Written on: 24/05/2016 by Blackwellao172 (1 review written)

Simply a terrible service. They turn up at all hours of the day, usually late evenings, even to business addresses which they know will be closed. I never paying extra for delivery to know that it won't be delivered by hermes, I avoid them at all cost. Whatever you do, don't try and chase up a package! you won't see it for another week. They're almost as bad as amazons' in house delivery service, which is somewhere I don't use anymore because of terrible delivery problems. Sometimes, saving… Read Full Review

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★★☆☆☆

“Received part delivery. Only one item not Te 6...”

Written on: 23/05/2016 by Kidd260 (1 review written)

Received part delivery. Only one item not Te 6 ordered. Would not discuss with me as I was not a supposed customer Phoned company I ordered from and was told Hermes state they delivered all parcels. Spoke to neighbour who witnessed delivery. Only one mall box delivered not the 6 Hermes state. Phone call to Police… Read Full Review

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★☆☆☆☆

“Delivery & Collection”

Written on: 21/05/2016 by ejSchofield407 (1 review written)

I wish I had some other way of receiving my parcels the way Hermes have dealt with me for makeing a complaint about one of their couriers is absolutely appalling, all I can say is don't complain because you will not receive your parcels or get you're returns collected… Read Full Review

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★☆☆☆☆

“Beyond belief”

Written on: 20/05/2016 by Karina100 (1 review written)

Ordered from Asos got a TEXT MESSAGE TO SAY DELIVERY WAS GOING TO BE BETWEEN 8 & 12 THAT MORNING , HOWEVER THEY NEVER SENT THE TEXT MESSAGE TILL GONE 10AM THE SAME MORNING . WHEN I ARRIVED HOME THEY HAD DECIDED TO LEAVE IT AGAINST A BACK DOOR OPEN TO THE ROAD AS I LIVE ON AN END HOUSE !! THESE ARE THE WORST DELIVERY DRIVERS EVER !!!! DONT USE AT ANY TIME ! AND WHEN YOU CALL THEM SAME ANSWER GO BACK TO YOUR RETAILER WHY ? BECAUSE HERMES YOU WOULD NOT BEABLE TO ANSWER ALL YOUR COMPLAINTS !! YOUR… Read Full Review

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★☆☆☆☆

“Four parcels lost or damaged in a month! Avoid like a...”

Written on: 18/05/2016

Four parcels lost or damaged in a month! Useless customer services, endless empty promises and blatant lies. They just don't care. I wasted hours trying to resolve ongoing issues sometimes for 2-3 weeks for each parcel. Would not recommend this service to my worst enemy! Do not deserve even 1 star! Avoid like a plague!!!… Read Full Review

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★☆☆☆☆

“Couldn't Care Less - Champions of Placation!!”

Written on: 17/05/2016 by 496Fuller (1 review written)

I have used Hermes for a while.To begin with they were slightly above useless but they were cheap. Having expanded their standard of delivery improved only to drop away again to below zero. Communication of any sort is via "Foreign parts" and can barely write English. To get a rebate due to Hermes mistakes (plural) is going to take a long time. I advise anyone not to use them! Unfortunately the rating system does not go below 1 star!… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 15/05/2016 by Jaydin402 (1 review written)

Wasted my postage money and time waiting for it. Lies about attempting to deliver it as I was home all day and no card or anything is left. I don't know hot to get my item. Next time knock on the door self empkyed courier of Hermes.I would give 0 but this site is too kind.Never ever recomedning or dealing with this company ever again… Read Full Review

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★☆☆☆☆

“Hermes Courier Collection”

Written on: 14/05/2016

Good price, but if they can't even collect a parcel for international delivery, how the hell can they hope to deliver it ???? I shall be requesting my money back at the earliest opportunity !!!!!! … Read Full Review

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★☆☆☆☆

“Do not rely on them”

Written on: 14/05/2016

I ordered two items from QVC, both items were going to be delivered by Hermes. The first item arrived in only a couple of days which I thought was excellent, except that I read on the tracking my parcel had been left in the porch. I live in fairly new block of 7 flats with the entrance controlled by entry phone. When the postman delivers he just presses any bell for the door to be opened than places the parcel inside the door. The Hermes courier was so stupid he left it outside the door… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 07/05/2016 by davidb383 (5 reviews written)

Ordered a parcel for next day delivery from Debenhams. Was told by Debenhams, it would arrive between 8am and 6pm. I then got an email from Hermes saying to expect the parcel between 9am and 1pm. I'm still waiting and it is now 8:05pm. When you pay for a next day delivery service, you expect it to be exactly that. Hermes seems to have not understood that concept. I can't fault Debenhams, as they have kept me informed of the item being sent out and picked up by Hermes, so it is now technically… Read Full Review

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★☆☆☆☆

“Really poor customer service”

Written on: 06/05/2016 by Traceynash (1 review written)

awful service ! Had note shoved through door saying I missed delivery. I was in he just didn't knock! I saw note come through door but just assumed it was a circular so didn't rush to get it. Note said this was his 2nd attempt to deliver (no note left first time then?) and his next attempt tomorrow will be his final attempt! No contact details left to rearrange delivery -how dumb is that ? Can't phone company to discuss only email. Absolute shambles of a company… Read Full Review

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★★★★★

“good old delivery man”

Written on: 05/05/2016 by tressa (1 review written)

I do quite a lot of shopping on line consequently I have a lot of my parcels delivered by Hermes and I must say the service is fab. I seam to have the same delivery man and he turns up at approximately the same time, which is great for me if he's not here by 10am I know there isn't anything for me on that day. If I have returns I know I can rely on them being picked up… Read Full Review

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★★★★★

“Got it ”

Written on: 05/05/2016 by Perez456 (1 review written)

I've always found Hermes great not at home they leave a card pick up locally no problem, drivers very helpful and pleasant… Read Full Review

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★☆☆☆☆

“not trustwothy”

Written on: 03/05/2016 by Nickolas1982 (1 review written)

i sold five mirrors and packed them really good more than usual they said 1 of the mirrors was broken at the depot. the other four turn up at the addreses but were all smashed asked them to return the one athe depot but they said theve desposed of it smells fishy that… Read Full Review

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★☆☆☆☆

“I'm still waiting!!”

Written on: 29/04/2016 by Chickensue (1 review written)

Package ordered from Germany arrived in Uk only 2 days after ordered.Then tracking details stated 'out for delivery' every day from 22/4, then stated 'Recipient not present at delivery address' which was a total lie as I waited in all day. No delivery was attempted, no card was left. I have waited in every day since, each day checking the tracking details, to see parcel is 'Out for delivery'. Today is the seventh day and I am furious, there is nobody to contact unless you want to spend 67p per… Read Full Review

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★☆☆☆☆

“Rubbish do not use”

Written on: 24/04/2016 by Peter223 (1 review written)

I was supposed to receive a parcel and it was tracked but it never arrived.icontacted Hermes who told me they would investigate by their fraud team . Within an hour they told me the courier had posted it so I sent 4 more emails and got the same reply with this I obtained CCTV footage to prove no parcel was delivered. You guest it I got the reply the case was closed because the courier said " he had posted it" so try to avoid Hemes at all cost… Read Full Review

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★☆☆☆☆

“Parcel booked for collection on Monday 18th...not...”

Written on: 23/04/2016 by osAllen71 (1 review written)

I decided for convenience my parcel would be collected from my designated Safe Place. I was offered a collection of Monday 18th. I left it in the safe place as noted on order. The parcel was not collected and no Hermes courier called to collect as no card was left. I contacted Hermes on the 19th who apologised for the delayed collection, I was happy that they could confirm that the parcel would definitely be collected by the courier before 8pm on the 19th. Knowing that the order was to be… Read Full Review

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★☆☆☆☆

“Furious ”

Written on: 22/04/2016 by LincolnDuffy364 (1 review written)

Sent a parcel to my sister in law in Southampton United Kingdom.  I know hermes do not cover glass that's fine. We wrapped two baby bowls made of glass up put in with my baby nieces new toy. The box arrived complete mess bowls that were wrapped in bubble wrap really secure and would not have broken if the box was treated with care with it having fragile on it. Instead tossed around things pilled on top by looks of it. I wrote to heroes customer service who wrote back to me saying they do not… Read Full Review

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★☆☆☆☆

“Hermes...Greek for useless?”

Written on: 20/04/2016 by Delaney140 (1 review written)

I absolutely dread finding out that a parcel has been sent to me by these clowns. If like most of us you work every weekday the chances of you being home when they deliver are slim and of course the poor self employed folk who do the deliveries seldom leave a card and when they do there is no way to contact them. 100% of all parcels sent to me by Hermes have had to be returned to sender. I do not understand how any business can make a living using Hermes as their courier… Read Full Review

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Crashdriver's Comment

Written on: 08/05/2016

If you are so busy working that you must order online then why not make arrangements to have parcels delivered at your office? Couriers pay is very low and there isn't time to follow all niceties. I am not leaving my number on cards - spend all evening listening to moans.
Order stuff for home delivery and be home sitting by your window. Time is money. This situation will only get worse until someone decides who is paying for transport?
The Seller or the Buyer? I am not delivering for free and I am not starting work at 6pm as you, the wealthy, start returning home. I am sick of this "I demand" attitude and that the poor are a new servant class of the 21st century

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