Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“This shambolic outfit sent me an e- mail stating they...”

Written on: 18/09/2017 by AlyviaHolt80 (1 review written)

This shambolic outfit sent me an e- mail stating they had attempted a delivery but we were closed !!!, NOW THIS IS ODD AS WE ARE OPEN 24/7 ( except xmas day ) and have always a minimum of 15 staff on site . We also have 18 cctv cameras around our site that records 24 hours , i sat and reviewed the footage . Guess what NO hERMES or any other person in a DELIVERY vehicle had tried to gain entrance during the time stated . Someone has told a big porky . Avoid or be let down . … Read Full Review

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★☆☆☆☆

“do not us if u want a good service ”

Written on: 16/09/2017 by LennonKenny53 (1 review written)

My parcel was received damaged. After talk on 4 seperate occasions they said each time they would send me a claims form as it was insured when loading the form keeps on saying page on found funny that think they just don't want to pay !! And after sending lots of email to them that they do f reply to ! They do send one saying if I don't fill in the form with in the next 7 say I can't claim !! Well send me a form that loads would never use this firm again !!… Read Full Review

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★☆☆☆☆

“None of them know what they're doing!!”

Written on: 15/09/2017 by 480Romero (1 review written)

Parcel collected Wednesday, sorted and sent to regional depot by Friday. Regional depot have my parcel! Over a week later nothing! Opened a query - they can't find it!!! Had to ask seller for a refund. Communication shocking (foreign call centres!!) They don't have numbers to contact depots/drivers etc.. Avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Worst courier service ever!”

Written on: 14/09/2017 by JamarcusArmstrong (1 review written)

I received an email from the courier that my item will be delivered on the same day, they never give you any notice to make sure you are home. but this is not the worst part, they leave the item whenever they decide if at the correct address at all without leaving a card to say where it is. I came home and couldnt find a sign of the parcel. No number to call, customer servcie just as bad as delivery service. Now i am trying to resolve the issue with the retailer, i.e get my money back as this… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 06/09/2017

I have now lost three items because the couriers left one parcel under the car parked in the driveway, another was placed in the wheelie bin, unfortunately on refuse collection day, and the third one in a shed that does not exist. I am not joking.I have notes to say so. I had a lot of trouble to have the items replaced as they had to "investigate" the deliveries. Had they bothered to deliver the parcels by knocking on the door and obtaining a receipt as other couriers do, I would not be writing… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 06/09/2017 by 348Gillespie (1 review written)

Poor service pay for next day delivery but they don't deliver. Can't phone all automated or live chat but they are no help. Absolute rubbish… Read Full Review

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★☆☆☆☆

“Wrong prices on website and lacking information”

Written on: 06/09/2017 by Grahamt290 (1 review written)

Used website for a delivery price of an eBay listing which ran for 7 days. The item sold but when ordering the courier collection the price had shot up from £6.99 to over £10 - you cannot telephone them to complain and the chat staff don't seem to have a clue what you are talking about. Needless to say, I didn't get a satisfactory explanation, no apology and certainly no offer of compensation. I have been using Hermes for nearly 4000 items and right from the moment they started - I will not… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 05/09/2017 by Ari403 (1 review written)

Terrible service, please retailers STOP USING THIS COURIER, customers service is the worst and web chat not helpful at all...if there is a negative star i would give. web chat got no any tracking and they hang anytime… Read Full Review

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★☆☆☆☆

“Dreadful service and they lie about delivery being...”

Written on: 04/09/2017 by Eliasu177 (1 review written)

Waited in for days tracked order and was told attempted delivery. They lied as I have CCTV at the property and was at home all the time. I have informed online companies that I will not use them if Hermes are used by them to delivery items. I will avoid Hermes forever… Read Full Review

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★☆☆☆☆

“Cheap for suppliers but Absolutely rubbish for customers”

Written on: 02/09/2017 by tomcalby (2 reviews written)

I was told by the supplier that my parcel would be delivered by Hermes between 0800hrs wednesday 30/8/17 and 2000hrs thursday. It was received by the carrier Hermes at 2302hrs on tuesday 29th and at 1022hrs on thursday it was out for delivery and thats when it all went downhill. At 1753hrs on thursday it was 'Good news as your parcel will be delivered between 1700hrs-1900hrs today," then at 1956hrs a further message to say that they had to re schedule my delivery for between 1700hrs-1900hrs… Read Full Review

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★☆☆☆☆

“They Dont Care”

Written on: 01/09/2017 by LeeKelly79 (1 review written)

I had 3 separate packages I was waiting for, every day for 3 days I got an alert saying they attempted to deliver but was unable to, which I find really bizarre considering they were being delivered to my workplace which has a 24hr reception. I still haven't received my parcels and despite emailing them 3 times, they have failed to respond. Awful customer service and a terrible company. If only we could choose which couriers delivered our parcels, I would go with Royal Mail every… Read Full Review

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★☆☆☆☆

“They really aren't bothered about missing parcels”

Written on: 31/08/2017 by Jaggern493 (1 review written)

I ordered from JD Williams. The items were dispatched on time and received by Hermes, so far so good. In due course the status changed to 'due to be delivered today'. BUT that day came and went, the next day status changed to 'there is a delay, please wait 24 hrs' then changed to printing new label then sent back to original sender. NO delivery attempt was made. Hermes were very unhelpful. I tracked the return to jd Williams and they had received my parcel back. However, confirmed that of the… Read Full Review

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★☆☆☆☆

“Bought 4 x tins of paint from Ebay person, Hermes...”

Written on: 28/08/2017 by GaelMcGarry362 (1 review written)

Bought 4 x tins of paint from Ebay person, Hermes tracking number stated parcel delivered and left in outside secure building (I don't have one?). I never received the items and was told by Ebay that I cannot claim the money back from the seller but I must contact Hermes to make a compliant. Waste of time on both accounts; Ebay supports such thing and Hermes are a waste of space… Read Full Review

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★☆☆☆☆

“Absolutely useless”

Written on: 27/08/2017 by Coleman159 (1 review written)

I was expecting my parcel to get delivered. Driver couldn't be bothered to get out of his car and read the note on the mail room door which said "after working hours all deliveries should be left at the main reception"... Instead after 2 failed deliveries because according to the the business was closed (security works 24/7! the building is open!!) i was told that my parcel will be delivered between 12pm and 4pm.... Surprise surprise... after second online chat i got told that my parcel will… Read Full Review

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★★★★★

“Delivery”

Written on: 13/08/2017

Item delivered safely. What a change to have such a pleasant delivery driver .Would be happy to use this company… Read Full Review

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★☆☆☆☆

“Might be better off using a mailing pigeon”

Written on: 11/08/2017 by Josephine54 (1 review written)

Booked my parcel collection on 4/8/17 to be collected on 5/8/17. no collection by 7/8/17. Used webchat and spoke with somebody who told me there was a technical error there end and it would be collected 8/8/17. 9/9/17 came still no collection. Spoke to somebody on the phone who told me the courier wasn't working at the moment and they had a stand in( how this should effect my parcel collection is beyond me) I was told it would be collected that day by midday, 15:00 still no collection. Call… Read Full Review

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★☆☆☆☆

“Bored of waiting”

Written on: 08/08/2017 by ZaniyahRhodes (1 review written)

Long and short... Order parcal and paid 5.50. Checked tracking and said delivery would be TODAY (Sunday) so I waited in. Nothing Came. checked tracking and now delivery will be TOMORROW (Monday) MONDAY comes and I wait in all day as tracking says delivery between 1500 - 1700..... So 1700 comes and nothing so I check tracking and it now says 1700-1900..... 1900 comes and nothing so I web chat HERMES to be told delivery was attempted at 17:37 but there was RESTRICTED ACCESS. Considering I was… Read Full Review

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★☆☆☆☆

“Useless!”

Written on: 06/08/2017 by Karlee31 (1 review written)

I am absolutely appalled by your customer service. My parcel was due to be delivered yeaterday howeve i was not in, a contact number was left to rearange which i called and told that it was someone elae delivering, and theu would orobably be really slow as they were new! I waited in all morning for my parcel, checked my tracking info to say ot had been deliever yet no sogb of my parcel! Then After waiting half an hour to get through to someone on the online chat I was told that my parcel has… Read Full Review

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★☆☆☆☆

“Still waiting for collection...”

Written on: 05/08/2017

A customer purchased something from me on ebay and with my agreement, arranged her own courier collection with MyHermes. I waited in all day on the Tuesday which was the arranged pick up day. By 5.30 no-one had called, so I tried to speak to someone at their office - just automated system telling me to have an on-line conversation. Did that, with 100 people in the queue in front of me. Finally spoke to a human who said they could call any time before 8pm. It didn't happen. Informed customer who… Read Full Review

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★☆☆☆☆

“Failing”

Written on: 31/07/2017 by Ebbwboy1 (1 review written)

Their tracking stated parcel delivered and left in outbuilding. It had as only got a greenhouse and not left there. Nothing left to through door to confirm delivery or say where parcel was. Worse still you can,t speak to anyone on the phone only by live we chat and they either just cut you off or say they can,t tell you anything and refer you back to the seller. Worst most Inept company I have ever had misfortune of dealing with. Advice stick with Royal Mail… Read Full Review

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