Hermes Parcel Delivery Reviews

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“No QVC ?”

Written on: 30/07/2014 by 192Stevenson (1 review written)

I have used Hermes before without a problem. I have tried for 2 hours to send a parcel to QVC LiVERPOOL with the drop off service at my local store ( something which I have done several times). Today however the address QVC is not recognised !!!!!!!!!!!!!!!!!!!!!!!!!!! Back to the post office for future deliveries despite the queues and more money I cant spend my life trying to use Hermes. … Read Full Review

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★☆☆☆☆

“Worst courier ever! Shambles!”

Written on: 25/07/2014 by knMyers371 (1 review written)

Just plain awful, waited for a delivery which was meant to take 2 days, ended up taking 4 days for two of three parcels which made up the delivery. After much debate they then said they lost the other parcel, then the person who delivered it to the depot told us it was still where he left it in the depot! After more debate they finally found it. They then delivered it (2 weeks had now passed) and left it on my doorstep, they falsified my signature on both occasions and lied when confronted… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER-DO NOT USE THEM !!! stay away”

Written on: 25/07/2014 by Ariel222 (1 review written)

I sent an gold iphone for a customer on ebay and the phone went missing and then was told by 02 "THE PHONE HAD BEEN USED WITH LOCATIONS" Hermes said the phone was in Thurrock in Essex then changed story about in Nuneaton. sent email and they sent back with a refund of 50.00 (phone worth 350.00) After a few emails back and forth they are not interested in trying to find this phone and want to refund me 50.00 (Cheek) Police are now involved and proceeding with court case against this company!! I… Read Full Review

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★☆☆☆☆

“worst service”

Written on: 25/07/2014 by Herpes (1 review written)

hermes package sent and not delivered for up to 7 days. Package contained plants which wilted in this heat. Customer service at parcel 2 go non existent. Live chat !! , no phone number to contact or email address. They kept lying about item delivered and it never arrived. Cost cheap , poor service… Read Full Review

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★★★★★

“SW to far North - 3 Days, Excellent!”

Written on: 24/07/2014 by Stringfellow (4 reviews written)

Having read the reviews I was sceptical about using Hermes Parcel Service for the first time. The package, garden swing cushions, was 10kg but rather bulky. Duly wrapped and dropped at my local Parcelshop, in Somerset, without any drama then 3 days later I received confirmation of arrival from my eBay buyer up in Scotland - excellent result. As a first-time user of Hermes I have to rate their service as 5 star for the value for money and hassle free service, which was estimated to be 3-5 days… Read Full Review

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★☆☆☆☆

“shockingly horrible service”

Written on: 22/07/2014 by saHurley163 (1 review written)

package was not delivered stating 'address query' where it was to be delivered to a building in central london with a receptionist! There is no phone number, just online chat where they havent got a clue what's happening with your package and unable to help at all. Never ever use them again… Read Full Review

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★☆☆☆☆

“Lied about delivery”

Written on: 21/07/2014 by CarsonClifford440 (1 review written)

After 'tracking' my parcel All night and morning.... I saw that it said 'will re-deliver tomorrow'...... They did not attend the property today, they left no card and tried to pretend that they did. After calling them up, I was told that the delivery lady only works I'm the mornings and could not re- deliver. They suggested that maybe my buzzer does not work. Eerrrr, yes it does thanks. I suggested collecting the parcel and was told that this service was not available with this company. What… Read Full Review

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★☆☆☆☆

“Hermes lie about the whereabouts of your parcel ! ”

Written on: 17/07/2014

Unfortunately I have had many recent experiences with Hermes - every one of them BAD. Their tracking system makes no sense - please see following update I've had from them today "Date Time Status 17/07/2014 05:42 Out For Delivery 16/07/2014 15:10 Courier to Re-attempt 16/07/2014 14:13 Courier Received 15/07/2014 06:03 Out For Delivery To Courier 15/07/2014 05:46 Processed at Depot 15/07/2014… Read Full Review

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★☆☆☆☆

“Parcel Thrown Over 6 Foot Fence”

Written on: 13/07/2014

Hi Last 2 weeks I have received parcels from Hermes, the service was excellent. But this morning the bell was rung, my 5 year old son ran to the fence which is 6ft high. My son asked who it was he said delivery, as the fence is high so the delivery driver cannot see the other side. At this point my wife was coming down the stairs, the delivery driver said to my son move I am going to throw a parcel over the fence. This could have hit my son. The parcel didn't hit him, but the item (parcel… Read Full Review

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★☆☆☆☆

“HERMES AVOID!!!”

Written on: 04/07/2014

Sent 3 separate parcels via Hermes, all very well packaged & in sturdy boxes. Two were expensive, fragile items & were marked as such. Both were delivered in an extremely bad condition, & were so badly smashed up they are irreparable & now worthless. I have had to refund the buyers myself as Hermes vast & extensive compensation exclusions list seems to exclude everything possible. Will NEVER use Hermes again, & would strongly advise others to look elsewhere… Read Full Review

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★☆☆☆☆

“The worst service ever”

Written on: 03/07/2014 by Nathanael11 (1 review written)

I was in but later I saw a card in the door. It was dated incorrectly one day ahead of the actual date and the contact details were not completed so I couldn't call them to make sure they delivered it the next day. They could easily have left the item with numerous neighbours even if I was out, but probably didn't bother to call and ask them… Read Full Review

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★☆☆☆☆

“do not use!!!!!!!!!!!!!!!”

Written on: 03/07/2014 by Mitcheller246 (1 review written)

Why do you think they don't offer a telephone number to check progress on when it goes wrong? They plan the same delivery route each day and never completely deliver the load since they dont resource adequately - so if you are at the end of the route your parcel can be out for delivery several days consecutively but ends up never being delivered - - or at least it can result in several days delay totally amateur and shambolic… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 30/06/2014 by McGrawpm1986 (1 review written)

This is the third time I have had to deal with Hermes and on all three occasions I have had the same experience. On checking the online tracking they logged numerous 'attempts' at delivering (despite there being someone in waiting the whole time) and no card being left. The complaints department is a joke and do not follow through with what they say. I won't be buying from any outlet who uses them from now on… Read Full Review

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★☆☆☆☆

“Stolen”

Written on: 24/06/2014 by wwLeslie473 (1 review written)

Hermes lost our shipment and didn't return the money. We used it for a business and it was really important swag to deliver. Terrible service. Never!!!… Read Full Review

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★☆☆☆☆

“The worst ever!”

Written on: 23/06/2014 by jenniferdavid.smith (1 review written)

Product code: 1847136 I have never had such difficulty getting something delivered. Actually I haven't got my delivery yet and since today I took a day off work and was standing all day at my door to guarantee that my parcel would come and there would be no confusions, they update their status as usual to say that there was a failed attept to deliver. Big lie! Firstly their system has a poor update tracking. They do not send you any alert after the first email. The order is actually out… Read Full Review

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★☆☆☆☆

“Should be called wrong direction!!!”

Written on: 21/06/2014 by Wrightzi154 (1 review written)

Shocking service, I have had the misfortune to deal with them on a regular basis and you can always guarantee a problem!!! Cant even find my address!!!… Read Full Review

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★☆☆☆☆

“stolen”

Written on: 21/06/2014 by wkGillespie162 (1 review written)

Apparently my package was delivered through the letterbox??? NO PACKAGE! Complaint will be sent to Hermes regading stolen goods… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/06/2014 by LL78 (1 review written)

Its the first time I have used Myhermes to send a parcel and would definitely recommend! Parcel was collected on Tuesday and delivered to its destination today (Friday), was quicker than I thought it would be! Cost was so much cheaper than Royal Mail. Very pleased… Read Full Review

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★★★★★

“excellent women are best couriers”

Written on: 19/06/2014 by Waylon80 (1 review written)

thanks for quick service driver was friendly she was great thank xx :)… Read Full Review

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★★★★☆

“Good service and good price”

Written on: 19/06/2014 by Dave2222 (2 reviews written)

I have now sent 7 parcels by My Hermes. All has worked well. Tracked and delivered within expected timescales and at much lower cost than Royal Mail. No problems at all. Just good and efficient service that I'd recommend… Read Full Review

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