Hermes Parcel Delivery Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Parcel delivery company incapable of delivering parcels!”

Written on: 26/03/2015 by 156Saunders (1 review written)

My daughter who lives in Australia ordered me a birthday present from a UK website. A week after I should have received it she received an email saying it was with the courier. Over a week went by and I heard nothing. My husband managed to find a customer service number on a review website. The person he spoke to promised faithfully that the parcel would be delivered that day. No parcel no communication! I complained to everyone I could find on the website including the Customer Services… Read Full Review

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★☆☆☆☆

“Forging signatures .. ”

Written on: 24/03/2015 by Cityclaire (1 review written)

My parcel was supposedly delivered to my house no card left, no package. Kept chasing supplier gave me tracking details! Followed these up. Hermes provided a signature, my name, but most certainly not my signature. I complained they just kept fobbing me off, In my book this is theft!… Read Full Review

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★☆☆☆☆

“worst of all”

Written on: 22/03/2015 by ctMooney101 (1 review written)

avoid, when trying to buy online check courier, if its hermes avoid!!!!!… Read Full Review

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★☆☆☆☆

“avoid hermes at all costs”

Written on: 21/03/2015

as a regular ebay customer i always buy from sellers who use royal mail. this is due to the fact that i work long hours and any undelivered parcels can be collected from my local sorting office. i purchased a cycling jacket and the seller stated that he uses royal mail for delivery. perfect. when i got home yesterday i was dismayed to find a HERMES delivery card. there was no contact details whatsoever. the card said a 2nd delivery would be attempted today. i,ve stayed in all day and guess… Read Full Review

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★☆☆☆☆

“Unhelpful”

Written on: 21/03/2015 by 273Monroe (1 review written)

SO someone came to deliver a parcel and literally missed me by minutes. No answer on the number they left, no tracking number making it really difficult to rearrange. Managed to get on a live chat on the website, asking surely as the driver would still be in the area if they could call them to ask them to come back (like most couriers do!) - no chance. Wouldn't even agree to make a note that I would be out at exactly the same time tomorrow, just kept copying and pasting phrases he'd already… Read Full Review

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★☆☆☆☆

“Poor Courier and leave parcels in rubbish bins!!!”

Written on: 20/03/2015 by 377Dillon (1 review written)

Waited in today for parcel, then tracked it late afternoon only to find that it stated it had been delivered but it had not been delivered to our address and we had no card posted to state this either, 3 hrs later our next door but two neighbour came round with the parcel which had been left in his green bin! This courier keeps leaving parcels in either black or green bins for everyone around our area,which I think is disgusting and very unhygienic and also not safe as if anyone passing by sees… Read Full Review

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★☆☆☆☆

“I was attacked!”

Written on: 19/03/2015 by Scarlet249 (1 review written)

Terrible service!! I was attacked by the couriers Daughter! After politely asking her not to knock so loudly on my door , the Daughter took humbridge..It was a simple request and I said I didn't want to upset her. She walked off saying SHE would sign for my goods delivery!The Mother called the police stating I had attacked but retracted when she realised a neighbour had seen what had happened. I have never come across such behaviour and cannot understand why this firm is still in business. I… Read Full Review

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★☆☆☆☆

“worst company i have ever dealt with”

Written on: 18/03/2015 by vickyelston (1 review written)

Please do not use this company. I sent an item using this service, which i insured. the item wasn't signed for and it was lost. i have contacted them continually since January this year. they have agreed to pay me and apologise that i haven't received payment, but i now realise that that is their game. I will not received this money. no doubt they will reply to this review with yet more apologies. sadly i read the reviews on what other people had to say which was too late to… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 16/03/2015 by Gilbert176 (1 review written)

Scheduled delivery today, waited all day. 4:45pm now, doubt it will turn up today. Check the tracking, no information found, check amazon and it says in transit:on schedule, eh I hope no other parcels I order come from these guys… Read Full Review

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★☆☆☆☆

“Claim to deliver when they don't!”

Written on: 15/03/2015 by brice1306 (3 reviews written)

I ordered some clothes from Next and paid for Next day delivery. Hermes claimed to have posted my items through the letterbox in my front door. I live in an apartment block and do not have an outside box that can ONLY receive letters. So the courier lied, so untrustworthy. The next day I am still waiting for my delivery. This company is unable to give a.m. or p.m. appointments. This company is very poor and have no idea how to deliver a service. Do not order anything from a company that uses… Read Full Review

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★☆☆☆☆

“Hermes re attempt delivery, never attempted ”

Written on: 13/03/2015 by 112Dalrymple (1 review written)

Absolutely diabolical service two items from two separate suppliers both said re attempt delivery, although I work from home and no-one has attempted a delivery. First item delivered on 12 th March. A week after being sent. 2nd item still not received although they say that they attempted delivery on 12th March..... Funny how first parcel arrived on 12 th March!!!! But 2nd parcel couldn't find our house!!!! Do their drivers not have sat nav???? Rubbish, do not use, safer to use 2nd class… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 09/03/2015 by Kyrar436 (1 review written)

order was not delivered , after telling me on card left round side. Unable to contact anyone to discuuss the matter, only with web chat with someone in india, totally useless… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 08/03/2015 by Meghan432 (1 review written)

I would rather pay a little more for delivery than have to have Hermes delivery anything. States my parcel is delivered yet i have no parcel and no card. Seems to be a recurring theme with Hermes. Why on earth are they still in business. They are appalling. My guessing my parcel has gone home with someone else and now listed as lost. Have fun with my protein powder idiots… Read Full Review

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★☆☆☆☆

“Terrible unprofessional unreliable”

Written on: 08/03/2015 by Alinan134 (1 review written)

Yet another parcel ordered from a supplier not delivered by hermes. A note through the door said it was in the secure porch. We don't have one No parcel left and no explanation. You cannot trust them at all… Read Full Review

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★☆☆☆☆

“hermes delivery driver supposed top collect my parcel...”

Written on: 06/03/2015 by PRITCH67 (1 review written)

hermes delivery driver supposed top collect my parcel that i had paid for waited in all day noone came to my adddress rang and i was told that the driver scanned my parcel and it was not suitable for DELIVER. 1 week previously they the del the item that was in the same bag and same contents its a return .BY the way it was 3 tee shirtshermes driver isisted hed been to my house scanned parcel and said he couldnt deliver ... liar i now wnt compensation from hermes for a full wasted day and my… Read Full Review

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★☆☆☆☆

“Broke my parcel!”

Written on: 28/02/2015

Ordered an item, dispatched on Sunday and came on Thursday...I wrote a note on the door to put in my neighbours cupboard out of the wet, only to find when I got home that it was thrown over the fence and in the mud and wet. This lead to the item being broken when I received it. Didn't impress me and needed the product for a project the next day. NOT A GOOD SERVICE. Wouldn't recommend this to anyone!… Read Full Review

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★☆☆☆☆

“Hermes are no good”

Written on: 24/02/2015 by Ellie12345 (2 reviews written)

On the 13th February 2015, I booked in a delivery of some very important documents. MyHermes have since lost this delivery. It has been 12 days since the booking and nobody thought to ring me to tell me that this booking was lost. I booked this delivery through a third party and I would urge anyone NOT to do this as all it means is that Hermes can worm their way out of the situation. All they will say on the phone is 'You need to speak to Interparcel' over and over on repeat, no matter what… Read Full Review

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Mash27's Response to Ellie12345's Review

Written on: 02/03/2015

Yes it has happened to me as my parcel was not delivered.They promise 50 GBP compensation.Rubbish.Its been 6 months and they never bothered to reply back to my email.Really disappointed.I used to use them all the time.Never Again.

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Ellie12345's reply to Mash27's Comment

Written on: 04/03/2015

I'm sorry to hear you have had the same problems.

They are an awful company!

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★☆☆☆☆

“Awful service, complete lack of care - and they lose...”

Written on: 23/02/2015 by Elizabethwarmisham (1 review written)

In my opinion, there is absolutely no point in using the Hermes service. You might as well walk along to the post office and use their second class service as this will give you the same guarantees as Hermes, the service will be better, and it will take less time to get there. I sent some very important documents via Hermes through Interparcel. Hermes like this as they can pass the blame onto Interparcel and vice versa. I have been told, 10 days after booking my delivery, that it is lost and… Read Full Review

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★★★★★

“Good service”

Written on: 21/02/2015 by SkylarSchmidt203 (1 review written)

Just received my package. Very pleasant delivery girl. I have been kept informed by e-mail of delivery status. No computer paints. Thanks you Hermes… Read Full Review

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★☆☆☆☆

“Could not be worse. AVOID AVOID AVOID!!!!!!!!!!!!”

Written on: 19/02/2015 by Sampsonle140 (1 review written)

Ten days and 3 rebookings after my parcel was supposed to have been collected and no sign of a courier van or a refund. I live near the conjuction of two major roads in a city at the epicentre of Britains road network. Parking is not an issue. If they can't or won't organise a pick up in my case then what hope does anyone else have. Mind you I suppose I am perhaps one of the lucky customers, because on this form there wouldn't be much chance of the parcel ever arriving. There is no… Read Full Review

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