Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“Dreadful”

Written on: 21/10/2014 by JJB1970 (1 review written)

I have been waiting for over a week for a new lap top bought from John Lewis on-line, the tracking information indicates it has been awaiting signature for a week. This will make me avoid using John Lewis on-line in future if this is the standard of their delivery service. For a shop which trades on offering a premium service (and generally delivers this in-store) to use such a rubbish courier service is short sighted and will damage their brand image… Read Full Review

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★☆☆☆☆

“Tracking information a joke !”

Written on: 19/10/2014 by Josie453 (1 review written)

Tracking info said my parcel had been delivered to my office which at the time was closed !! It did finally arrive the FOLLOWING DAY. I did contact Hermes but they would offer no explanation (as yet). So do not rely on any tracking info you may be given, believe it when you actually see your item !… Read Full Review

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★☆☆☆☆

“Worst ever! ”

Written on: 18/10/2014 by hmCurtis232 (1 review written)

Moved 2 years ago and I have the worst Hermes courier ever! Nothing ever delivered next day or when supposed to be delivered. The stories that appear in the tracking is hilarious, even had road closures put down as an excuse. Getting really fed up of paying for delivery when I know it's Hermes and can't chance paying for next day delivery I case it's Hermes and I'm totally wasting my money and have to call the sender for a refund. VPoor poor poor… Read Full Review

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★☆☆☆☆

“Damaged packages,complained 3 times, idiotic replies -...”

Written on: 18/10/2014 by Mariyahr297 (1 review written)

Using Hermes for 18 months due to Royal Mail prices, initially fine but recently several packages arrived quote "As if they'd used them for penalty practice" despite strong packaging and clearly marked Fragile. Complained 3 times, replies were short and they clearly hadn't bothered to read the detail and blamed their machinery as they clearly couldn't be bothered to investigate so I won't bother to use them again unless dire emergency.They have grown too quickly and frankly cannot cope - sad!… Read Full Review

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★☆☆☆☆

“A wasted day waiting.”

Written on: 12/10/2014

I was in all day ..... waiting! The tracker said "09/10/2014 09:56 Courier Received" so I stayed in all day ..... waiting. In the late afternoon looking out of my window I spotted the rear of what appeared to be red estate car parked up on the opposite side of the road. It was piled full of cardboard boxes ..... could this be my Hermes delivery? Possibly, but no one rang my doorbell. As I was sitting right by the front door, in hope, I looked out again a short time later and the the… Read Full Review

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★☆☆☆☆

“Hermes - Parcel NON-Delivery would be more appropriate ”

Written on: 08/10/2014

I wish I had read these reviews before I foolishly decided to send two parcels with Hermes. One of them miraculously seems to have gone through but the second one has been a complete nightmare. I noticed on the tracking record that the parcel seemed to be stuck with the local courier. I sent an email enquiry to Hermes and had an apologetic reply about my frustration. The address was correct but one digit in the postcode was incorrect. Whether it is my fault or theirs I am not sure, but as… Read Full Review

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★☆☆☆☆

“great for waterproof deliveries”

Written on: 06/10/2014

Much more fun than standard Royal Mail. Delivery entered into their tracking as "Delivered to porch" which is a lie. Then a few days later delivery slip telling us where the package actually is appears through the door. Outside, in the rain, hidden from view - who knows how long its been there - I would like to suggest next time I get 1 clue a day to make it into a more entertaining game. So to summarise- they don't deliver when they say they have, and they abandon the packages rather than… Read Full Review

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★☆☆☆☆

“crap.awful.dreadful”

Written on: 06/10/2014 by jbWaugh1985 (1 review written)

used them once and they lost my parcel. they wouldnt help me although i had a receipt of collection from my house. bloody awful service and how this company can get away with this is incredible. im taking it further through small claims court… Read Full Review

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Dotti.torry's Comment

Written on: 08/10/2014

I totally agree. I used parcel 2 go a year ago, an agent of Hermes. They left a parcel on somebody's doorstep. Fortunately the person knew who it should have been delivered to. In the meantime, it got soaked and luckily the contents were still intact. So I stopped using them after being made aware of their sloppy ways. Chat line? It's a joke...It's a fully automated service so we not talking to anyone who cares, a call centre assistant pressing the right macros! How can I help you with today? MacroH I am sorry you have experienced.... MacroS ?? Fully automated their claims service they say. To make it easier to navigate... No. They are just hiding behind their claims service. I will taking it further too! Good luck and I welcome any courier who can offer an efficient, personal service to all their customers. This treatment is simply NOT GOOD ENOUGH!
Good luck with all your enquiries

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★☆☆☆☆

“USELESS FROM START TO FINISH”

Written on: 04/10/2014 by Ewing134 (1 review written)

I had a delivery it was left outside under a bush, card though door get home item not there Contact Hermes nothing we can do we are just third party delivery for Ebay Amazon etc contact the sender. So any courier can just nick items but as long as a card is put though the door Hermes are not responsible for any loss!!!… Read Full Review

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★☆☆☆☆

“Terrible!!! Do not use these people! ”

Written on: 03/10/2014 by Jimenaz488 (1 review written)

It's been 10+ days that I've been waiting for my 3-day delivery parcel with my internet router. As a result I'm without the internet for several day and I've wasted days waiting at home for the delivery. No contact number and their tracker is a joke, it's says it's getting delivered 3 days ago and I didn't leave the house for 3 days but still nothing… Read Full Review

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★☆☆☆☆

“Sloppy,amateur and insecure so called delivery service”

Written on: 29/09/2014 by DerickGoodwin410 (1 review written)

I was waiting in for a parcel today because the tracking information said it was 'out for delivery'. There was a knock on the door and to my surprise it was a neighbour handing me the parcel not an Hermes delivery man. There is a big address label on the parcel and a big house number on my property therefore there is no excuse for leaving it at the wrong property. Also the tracking info is still saying 'out for delivery' so no signature was given for delivery , was it just carelessly left… Read Full Review

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★★★☆☆

“parcels left in rain at sorting premises”

Written on: 28/09/2014 by 37Clark (1 review written)

although hermes is a cheap and reliable delivery company (i have used them)i am concerned about some of the practises used by the company thet hermes use to deliver parcels.they use variouse other companies to do this. i work next to a despatch warehouse (just a small workshop)and i see things that worry me. the parcels are distributed to variouse cars (private) for home delivery items from big high st retailers from a communal car park. the parcels are strewn all over the car park (we have to… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/09/2014 by Donna273 (1 review written)

I ordered something from holland and Barrett a month ago and they use Hermes courier which never delivered my parcel so I contacted the retailer who apologised and said that they would resend my item still using Hermes but it took a month to sort it out anyway Hermes said they left it in my out building which I don't have now they were suppose to deliver my parcel again week which I'm still waiting for they have got to be the worst courier service ever and as I don't have an outbuilding I… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 24/09/2014 by Alisonn194 (1 review written)

I am hard of hearing, therefore left a note for courier to call 2 phone numbers (mobile + home). I happened to pass by my door and saw a note from Hermes. The courier left a mobile number which I called. He was five minutes away and said he had just left my house. I asked if he could return and collect my parcel as I had not heard him, he laughed at me and said I was accusing him of not knocking. He was incredibly rude with appalling customer service. Would have been good to have a time window… Read Full Review

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★☆☆☆☆

“Lost (stolen) item”

Written on: 24/09/2014

I bought an item on eBay and unfortunately the seller sent it by Hermes. Tracking got as far as Out For Delivery. It never came. No courier, no card, no parcel. The seller refunded me, but the last I heard Hermes was delaying her refund. My refund was not compensation - I lost a bargain and wasted weeks. Hermes have outsourced their risk and service. Their couriers work freelance for a pittance per parcel. It's a system that encourages dishonesty and bad customer relations. Avoid!… Read Full Review

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★☆☆☆☆

“Total Rubbish Service”

Written on: 23/09/2014

Ordered an item via ebay. Came to the cut off time and I hadnt received it. I contacted the seller. Transpires that Hermes say they delivered it 7th Sep and left it round the back of the house. There is no sign of it. I think the idiot driver simply left it on the front doorstep and someone has seen it and had it. There was no delivery card. Tried to contact Hermes, They will not deal with me as I am not the seller. What a bunch of useless idiots this company are. I wouldnt trust them with my… Read Full Review

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★☆☆☆☆

“absolutely terrible”

Written on: 23/09/2014 by IrelandFitzgerald (1 review written)

Through no choice of my own I have had deliveries from Hermes after ordering online. Within the last 3 months I have had a parcel delivered to the incorrect address (thankfully they kindly contacted me and I went and collected) and I've had a driver forge a delivery signature (as it was next day delivery) then just leave it on my doorstep the day after. Also heard numerous horror stories from a range of customers including rude drivers, being refused a signature, and property damage… Read Full Review

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★☆☆☆☆

“absolutely rubbish ”

Written on: 22/09/2014

Bought a product and it was sent to the billing address multiple times and not the delivery address and when I rand to complain they hung up every time. Rubbish company. Do not use!… Read Full Review

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★☆☆☆☆

“I used this company through a third party.....”

Written on: 22/09/2014 by GeofD (13 reviews written)

I used this company through a third party.. (Interparcel) They left the delivery out in the rain, therefore ruining the contents of an E-Bay sale. Is driver the dumbest idiot, are all their driver this bad… Read Full Review

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★☆☆☆☆

“Impossible to talk to anyone”

Written on: 21/09/2014 by James336 (1 review written)

Don't ever use Hermes from Germany they have now lost four packages,these are not small items. How on earth can you loose four 28kg packages. It is impossible to speak to anyone in Hermes, and you cannot email them, two weeks now and nothing just states at hub, what hub. If you want to send international packages don't use Hermes. Find a courier who you can talk to. I just wish someone would contact me and say sorry… Read Full Review

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