Hermes Parcel Delivery Reviews

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Latest Reviews

★☆☆☆☆

“Shocking”

Written on: 22/07/2016 by DeshawnDominguez1947 (1 review written)

I have used Hermes for many parcels, but just of late everything is going wrong. They have lost 3 parcels, undelivered 1 as they couldn't find it and returned it, left one in London on the doorstep and said it was signed for and it wasn't. My latest issue is the parcel was damaged. I am now using collect+ it may be a little more expensive, but it gets there. Had enough of Hermes. Customer service are absolute rubbish, all they do is write "I am really sorry" not what you want to hear as you… Read Full Review

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★☆☆☆☆

“Hermes are terrible - avoid!”

Written on: 21/07/2016 by Tuckerua158 (1 review written)

I would suggest checking with any seller to ensure that they DO NOT use this company. You will sit around all day waiting for deliveries to arrive and then be advised they tried to deliver. This is because the contractors will bill again for repeat deliveries and then bill the sender for returns which the seller will try to pass on to the buyer. They leave no card to say they tried to deliver but they cannot be seen on security cameras attempting to deliver. You try to get help: they cannot… Read Full Review

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★☆☆☆☆

“HERMES PARCEL DELIVERY A COMPLETE JOKE”

Written on: 20/07/2016 by karenwenham (1 review written)

I have used hermes delivery twice and both times have been let down, in all the years i have sent parcels out to my customers HERMES is the worst you have no real contact with them other than an online system that offers no help they use contract drivers that dont know what there doing or dont care. after tracking my collection of parcels set for a day and time to see hermes site list my collection as not collected due to parcel not ready ok so do tell me when did driver come ( he did not ) did… Read Full Review

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★☆☆☆☆

“Irresponsible!”

Written on: 15/07/2016 by RyanBrown7 (1 review written)

My seller send my order through UPS. They e-mail the day before dispatch. It never arrived despite of telephoned time everyday with same answer - ' it will be ther to-day'. A week later, I managed to speak with someone not from their swichboard. She told me my package had gone missing! Wow, when are you going to tell me then? They insisted that I have to contacted my seller in order to investigate this matter. They lost my package and no investigation into the matter! What sort of trading… Read Full Review

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Bsmith99's Comment

Written on: 21/07/2016

Sorry to hear about your experiences. Mine have always been similar with Hermes.

Unlike other delivery companies, the deliverymen are untrained, unprofessional and rude. If you do eventually receive your delivery, they just dump your item at the entrance or lobby area if you live in a block of flats which makes them liable to get stolen.

There is no such thing as customer service with this company! MyHermes / Hermes are terrible.

The sooner this business is gone the better so reputable companies can take over.

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★☆☆☆☆

“Losses - don't use them!”

Written on: 13/07/2016 by Cesar281 (1 review written)

In one week - I sent an item (worth £262.29) via their parcel shop - which their 'tracking system' said was 'delivered' and 'signed for' - turns out this is a lie and it was never delivered!! Claim in progress. Late deliveries to me 100%. Even though I have paid for next day delivery they do not deliver on time. I made 2 complaints and they eventually replied explaining their couriers use their own cars - not company vehicles like other couriers, our track/driveway is unmade and some of them… Read Full Review

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★☆☆☆☆

“Appalling and abismal sevice”

Written on: 03/07/2016 by Griffin-Alt187 (1 review written)

parcel scheduled for next day delivery never arrived with courier, and now seems to of been lost in transit. How hard is it to scan a label put it on the Lorry deliver it then the other person scan it the other end to make sure all the parcels have been received. Honestly can say I've never experienced such a poor and unreliable service… Read Full Review

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★☆☆☆☆

“Worst Courier Service ”

Written on: 02/07/2016 by Alyau (1 review written)

Awful service. No notification of delivery. Card left gives no details of courier, how to contact company, or details or parcel / tracking ref number Finally make contact with Help desk, who tell me they can't leave the parcel at a location where I can just pick it up, and assure me it will be delivered between 3-5pm. I tell them I have to make special arrangements just to ensure someone is in. 5pm comes and goes no parcel. I contact help desk again they tell me the parcel is due for… Read Full Review

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★☆☆☆☆

“bunch of aggressive clowns”

Written on: 01/07/2016 by ihBaxter80 (1 review written)

Having dealt with Hermes and MyHermes over the past few years, it has always been a complete disaster. On one occasion whilst I was only 2 metres from a glass front door, the guy was literally banging on the door so hard I thought he was coming through - apparently I could not get to the door quick enough for him. Then he blasted me with a mouthful of abuse, threats etc. I complained to Hermes, to be told he would be taken off my route. He continued to deliver, this time he never knocks… Read Full Review

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★☆☆☆☆

“Appalling Courier Service - thoroughly unreliable”

Written on: 28/06/2016 by Davis52 (1 review written)

They sent an email for a delivery from Debenhams 22/6/2016 at 0932 saying they will attempt delivery between 1400 & 1800, Guess what, I waited in all afternoon - nothing. Today is 28/6 and I'm still waiting. Tracking info says 24 hour delay about three times with a gap of 5 days between 22/6 and 27/6. Called Debenhams today they have a note saying courier's car broke down. Well, nobody bothered to tell me and it seems my parcel just got left in car for 5 days until it was fixed. What a joke!… Read Full Review

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★★★★★

“Good service ”

Written on: 27/06/2016 by RLBSASH (1 review written)

Had my delivery today in mablethorpe from a guy and thought the service was brilliant, I recieves all my items as expected and before the time I was supposed to recieve and the main thing in the parcel didn't get broken.. Very happy with the service I got and will definitely use again… Read Full Review

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★☆☆☆☆

“HERMES SHOULD CLOSE - APPALLING SERVICE”

Written on: 26/06/2016 by b4mky (1 review written)

Absolutely useless - really no more needs to be said BUT - Went to deliver parcel to said shop, very helpful man said bar code not recognized ??? Cancelled order and decided to get 'MY HERMES' REMEMBER their slogan ...... 'MAKES DELIVERY EASY' - YOU OUTRIGHT LIARS, you have caused me nothing but grief !!! Contacted Hermes and said that they could not understand why it was not collected and they would contact me in 48 hrs .... you guess it, I have not been contacted at all - Great. I have… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 23/06/2016 by 274Griffin (1 review written)

The worst company I have dealt with in a long time. Really bad customer service. No ability to answer questions and to deal with complaints. This company have delayed the delivery of my package and have been useless throughout. Do not use them… Read Full Review

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★☆☆☆☆

“Disappointed with service received.”

Written on: 19/06/2016

Extremely disappointed at service received. It took 7 days to deliver to one parcel. I requested for the parcel to be delivered to where I work and expected the parcel to be delivered during business hours but unfortunately this wasn't the case. The driver tried to deliver 3 times out of work hours. The driver didn't even contact me when he was attempting to deliver my parcel. This is the first time that I have had an issue with a delivery made by Hermes which is extremely disappointing. I had… Read Full Review

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★☆☆☆☆

“unreliable”

Written on: 16/06/2016 by 85Putnam (1 review written)

very unreliable delivery with Hermes for over five days… Read Full Review

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★☆☆☆☆

“Worst courier ever.”

Written on: 14/06/2016 by ReedLoomis101 (1 review written)

Hermes tried unsuccessfully to deliver my parcel three times. On each occasion they left a card with no contact information for the driver or local delivery center. The my Hermes Web site did not recognise the bar code number on the missed delivery card and had no other contact information. The parcel was sent back to the company I had bought the item from. I had no way of contacting the courier. Is this their way of forcing people to pay more to collect from one of their locker locations… Read Full Review

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★☆☆☆☆

“Absolute JOKE”

Written on: 12/06/2016 by Terrance281 (1 review written)

Doesn't even deserve 1 star. Hate this courier service with a passion, ordered quite an expensive item from TKMaxx and was received by the courier on the Thursday so I stayed in all day - no delivery. Said on the tracking page they'll reattempt the delivery the next day.. again, nothing. Looked on the tracking page yet again and they said they'll attempt on the Monday, fair enough I thought, they obviously don't deliver over the weekend. WRONG, turns out they do and they 'attempted' to… Read Full Review

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★☆☆☆☆

“Totally Useless Carrier”

Written on: 07/06/2016 by Octaviow40 (1 review written)

We ordered items form Mountain Warehouse on a Wednesday for next day delivery Hermes depot received early thursday morning and gave to courier. Did not arrive, was rescheduled for Friday, did not arrive, chased company who contacted courier who claimed a vehicle breakdown on Friday. NO explanation for thursday - rescheduled for Saturday - you guessed it - did not arrive !! This is a next day delivery servece ??? In the meantime a NEXT parcel ordered thursday for Friday delivery, received by… Read Full Review

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★☆☆☆☆

“i couldn't put no stars”

Written on: 06/06/2016 by CristinaOlson379 (1 review written)

Don't bother using this 'delivery solution' they have no customer support or care, don't even deliver the parcels and as I'm writing this my dog is looking forlornly at his empty bowl as Hermes failed to deliver his doggy food. They stopped outside, didn't get out and sent the food back to the depot. These also deliver, for next and debenhams too. When I say deliver I mean lop jackets over a gate when your home. Use the doorbell first ! … Read Full Review

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★☆☆☆☆

“missing parcel”

Written on: 03/06/2016 by AldenMcHugh256 (1 review written)

I sent a parcel to my friend last week, and no one seems to know were the parcel is and the services people tried to say to my friend are they sure I sent it, I am fuming at them saying this, all I can say they most have some one working for them keeping parcels, I am not going to let this matter drop it a joke of a company… Read Full Review

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★☆☆☆☆

“Consistently useless”

Written on: 02/06/2016 by BrisaRossiItalian (1 review written)

Not up to the job yet again. Either lost, delayed or some other issue almost every time, and almost impossible to contact. The same experience almost every time… Read Full Review

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