Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Came Over”

Written on: 19/02/2017 by CaneronStuart (1 review written)

Hopefully this useless company will be consigned to annals history once HRMC finish it's current investigation in to there business practices, Hermes claims all there 10,200 couriers are self employed which saves them millions of pounds in tax NI & Pension contributions, plus we the taxpayer subsidize thousands of these so called self employed couriers via tax credits, if Hermes can claim there couriers are self employed it would be fair to say that royal mail could re class all there postmen… Read Full Review

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★☆☆☆☆

“Lost Parcel, No customer service”

Written on: 17/02/2017 by Nickg80 (1 review written)

Terrible. Passed between retailer and Hermes about 10 times. Lost my parcel. Cant speak to an actual Human Being. Even with a Barcode, that says my parcel was last seen on 10th Jan - it is now 17th Feb - they cannot track it. So basically makes the barcode completely useless. Go on Chat - they are just as also useless. Cant give you advice or a number to speak to. Just tell you to contact Returns Department (there is no returns department). Basically DO NOT USE this delivery service. I have… Read Full Review

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★☆☆☆☆

“Had enough ”

Written on: 16/02/2017

I order a lot mail order but am now specifying to sellers not to use this company for my delivery. They seem to use anyone with a car or van and I have now lost count of my items that have been mis delivered. Not yet have I received a complaint acknowledgement or apology Their customer service is appalling I generally specify a preference for Royal Mail. This is now going to become an insistence… Read Full Review

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★☆☆☆☆

“Parcel lost in their depot but they aren't interested”

Written on: 16/02/2017 by Jackyboy1944 (1 review written)

I sent a small parcel to Middlesex via Hermes, insured it for £50. The address in Middlesex is a forwarding company for a seller in China. As I did not hear anymore I assumed that the parcel had been delivered and all was okay. The parcel was sent on 12/1 and on the 10/2 the recipient advised me that they had not received the parcel and could I investigate. Hermes tracking shows the parcel being collected, arriving at the sorting centre (which is apparently unmanned) but then nothing. I… Read Full Review

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★☆☆☆☆

“Lost parcel”

Written on: 10/02/2017 by ihOgden441 (1 review written)

I received a parcel from family in the north by myHermes just before christmas containing fabric. I made a set of double width curtains by hand over three weeks. I arranged for MyHermes to collect the parcel for the return journey. The parcel was picked up, then went missing. It got to the senders local depot. How can it go missing. I am very suspicious if it got there how did it go missing ???? Bihar been on the web chat three times and promised each time a phone call, the don't know how to… Read Full Review

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★☆☆☆☆

“Non delivery of parcel”

Written on: 08/02/2017 by Digruntled72 (1 review written)

I was given a two day slot for delivery and a tracking number. Tried many times to get more information about delivery without success. I waited in all of the two days but parcel wasn't delivered. When I contacted the seller, I was told the parcel was mislaid. I would have thought that Hermes had a list of parcels sent from the seller for delivery and that they would have some details about where to deliver. Hermes did not contact me to say any problem with delivery so I gave up two days to… Read Full Review

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★★★★★

“Swimming against the flow?????”

Written on: 30/01/2017 by flyingpete212 (3 reviews written)

I have used Hermes on a number of occasions and have always had first class service? Have often posted boxs from the UK mainland to Northern Ireland and (fingers crossed) never had a issue. Always gone smooth as silk absolutely no damage to contents or boxs and very reasonable costs. I see that this review may go against the flow but this is my experience. I have no connection with this company and my comments are genuine. Am I just very lucky?????… Read Full Review

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★☆☆☆☆

“Dont use!!1”

Written on: 30/01/2017 by alfiemae (1 review written)

posted a parcel paid £16 never got delivered , you cant contact a person just webmail where they tell you sorry we don't know where your parcel is??? NEVER AGAIN, what a useless compaby… Read Full Review

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★☆☆☆☆

“Still no parcel ”

Written on: 25/01/2017 by JaylanMaldonado486 (1 review written)

Received an email from Hermes telling me my parcel will be delivered that day. I was away but I had left a note asking them to leave it in the shed. Came home the next day, no parcel and no missed delivery note. 2 days later, another email your parcel will be delivered between 3-7, my partner arrived home from work at 2.30, I arrived home at 3.30pm, both of us were sat within ear shot of the front door waiting. No sign of the parcel, yet tracking said attempted delivery. There is no way they… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 22/01/2017 by Lorenzof343 (1 review written)

Got 3 parcels this week all chucked over my gate into my garden. Misguided, Next and Partydelights why do you use these useless idiots! We are in the middle of winter duh!! Why would anyone leave a parcel in a garden? Try knocking the door and if I am not in leave it with a neighbour. It's not rocket science!… Read Full Review

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★☆☆☆☆

“I ordered some clothes from river island that were...”

Written on: 21/01/2017 by Zaman2912 (1 review written)

I ordered some clothes from river island that were suppose to be delivered by Hermes, well when I check tracking says posted through letter box which is not possible as the letterbox box is not big enough for the parcel so emailed Hermes to inquire 2 weeks ago and am still waiting for a reply. Have since gone to river island who first wanted 2 working days to speak to Hermes and then sent me a form to print fill out and send back so am still waiting for either my parcel or money in the meantime… Read Full Review

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★☆☆☆☆

“Worse delivery company and should be shut down”

Written on: 21/01/2017 by ooHorton1963 (1 review written)

It took this courier nearly 2 weeks to deliver a parcel and to make matters worse half of my items were missing. I also ordered some gifts for my husbands birthday and will not be receiving it in time due to their incompetence. The delivery was suppose to be with me by Saturday but being told i will only receive it at the end of next week. There website will not even state where my parcel is. This courier should be shut down immediately and no company should use them. Very disappointed… Read Full Review

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★☆☆☆☆

“Hermes are useless”

Written on: 15/01/2017 by 473Driscoll (1 review written)

I was using Hermes regular and at first they were ok..Then it started..an item to a customer was damaged so I had to refund her..Then another item of which like the other item was wrapped/packed 100%...I put a claim in for the 2nd item numerous times..Needless to say they did not want to know..Have not bothered with them since and wont do again..They dont deserve to carry on...They should be shut down the useless company… Read Full Review

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★☆☆☆☆

“Worst courier I've ever had to deal with”

Written on: 14/01/2017 by Broussarduk379 (1 review written)

Worse courier I've ever had to deal with. Could not find a major landmark building, despite other couriers using exact same address without issue for years. Lied about status of parcel, lied and said it was out for delivery when it clearly wasn't, lied and said it had been refused at destination, which it surely was not they were chasing me for the parcel! Customer services is a joke. Tell you different information, takes ages to speak to anyone and I am sure their live chat is either so… Read Full Review

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★☆☆☆☆

“Very upset customer”

Written on: 11/01/2017 by Frank-63 (1 review written)

We have now had a catalogue of complaints about our delivery driver. ( driver van number 73 Drop 39 round 9479) I am a disabled man and the driver knows this, he came to my address mid december and parked half on my drive and over the public pavement blocking access to my address. my wife also disabled asked him if he would mind moving his van so she could park up. This man argued with her and said he was leaving his van where it was so he could make other deliveries to other addresses, like… Read Full Review

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★☆☆☆☆

“Absolutely no Customer Service and tracking is unreliable”

Written on: 09/01/2017 by sandi.no.8 (1 review written)

I sent a shipment and the customer did not receive the item. My shipment took 20+ days before it was delivered. It was not tracked for over a week at 2 points in the journey, I was unable to get any assistance or reassurance that the package had not been lost, yet they were unable to tell me whereabouts in the country the package was. They post-dated the delivered date, which was later proved to be a false date as the package had still not been delivered. I understood that a claim could be… Read Full Review

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★☆☆☆☆

“no customer service a disgrace”

Written on: 09/01/2017 by ReneeMacKay (1 review written)

I paid for a delivery and no attachment with a label was attached i contacted custmer service via web chat they were unhelpfull and directed me to another website which was equally unresponsive i will not use themn again No resolution lost money… Read Full Review

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★★☆☆☆

“Deliver to wrong address”

Written on: 07/01/2017 by mubin131212 (1 review written)

I had some bad experience with Hermes. It was not the first time happen to me. They sent my parcels to my neighbour without noticed anything to me. Unfortunately, my neighbour is the house which converted into students residential. There is more than 10 students rent in many apartments in the house. The Hermes tracking system showed that the parcel was delivered to my address but I have not received any items from them. After discussed with the sellers, I began asking the students from one… Read Full Review

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★☆☆☆☆

“Complete Memory Loss”

Written on: 07/01/2017 by Abernathy489 (1 review written)

My Package, from an Ebay seller is apparently lost, when I queried Hermes, I received this reply. "left in a safe place". I had no notification through my door to say this was so and it would seem that whoever "left this in a safe place" has apparently suffered a complete memory loss of who, where and when my package was left. Never expect any help from this company if your package does not arrive!… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 06/01/2017 by MelissaMurphy-Alt91 (1 review written)

My first experience of this company was a few months ago. Hermes had apparently delivered a parcel and obtained a signature. Trouble started when the time the tracking system said the parcel had been delivered, 2 people were in the property and no one knocked at the door and no card was left. The order was resent - similar scenario - according to the tracking system the parcel had been left in the garden! When I contacted the company asking for a copy of the person who had taken the parcel and… Read Full Review

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