Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Poor Service”

Written on: 20/03/2017 by Kayden1992 (1 review written)

I received an email today Sat 18th March at 16.18 informing me that my parcel had been delivered and left in a secure porch. Firstly I do not have a porch. The parcel had been left on my top step at my front door. Secondly I was in my house and the driver did not even knock on the door to deliver the parcel personally. I have already called Hermes complaining about their delivery service. Parcels either get left in my rubbish bins or as above. Maybe it's time they retrained their driver's on… Read Full Review

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★☆☆☆☆

“Theives”

Written on: 20/03/2017 by Templepv301 (1 review written)

The last three high value items we have brought from Next, John Lewis and Tesco all of whom use this disgraceful company, have gone missing. John Lewis told us that up to 10% of items go missing: I say they are stolen by this company. You can not even complain to them as its impossible to contact them, if you try to contact them you have to declare if you are a journalist! I will never use a company that use these couriers again and will do everything I possibly can to expose them… Read Full Review

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★☆☆☆☆

“Package reeked of stale cigarette smoke”

Written on: 16/03/2017

When the Hermes courier arrived at my address he was smoking in his vehicle and sure enough my package reeked of stale cigarette smoke. Contacted the company I ordered the item from to complain and was advised to get in touch with Hermes - they say they will do an investigation. However will avoid companies using Hermes whenever possible. I think that it is disgusting to allow couriers to contaminate customers goods in this way… Read Full Review

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★☆☆☆☆

“Didnt get my parcel”

Written on: 14/03/2017 by Proctor285 (1 review written)

i am not happy with Hermes , i did not get my parcel, they said it was delivered but i did not get it… Read Full Review

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★★★★★

“excellent good response ”

Written on: 03/03/2017 by colincoj (1 review written)

I spoke to CHANTELLE,very polite helped me all the way to returning my item she was excellent as i have never used Hermes before and she arranged everything for me,she swam the English channel and back for me great service ,my item was down for house pick up ,i could not stay in ,so Chantelle rearranged and provided a new label and the nearest collection point/shop to be returned ,i have not paid for the return ,but looked at the prices and find them very good,i do not work for this company… Read Full Review

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★☆☆☆☆

“Poor service and poor investigation of parcel lost”

Written on: 02/03/2017 by RashadLancaster (1 review written)

Hermes representatives said they would contact me regarding my parcel that had not been delivered for over 8days after being picked up. While being good on chat online the updates never came - no parcel found and now 'comfirmed as lost'. I realise Hermes is a company not to be fully trusted. I wish I knew this before I sent them parcels. They claimed a percentage of their items are damaged or lost. I never had a parcel lost in my life, with any service. I find this unbelievable. And I believe… Read Full Review

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★☆☆☆☆

“Worst courier ever”

Written on: 01/03/2017 by anti-hermes (1 review written)

You can't complain about the service because there is NO service.Anyone wanting to use this courier should read the reviews it has received not only on this blog but any any review forum.In one word...PATHETIC… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 27/02/2017 by EsmeraldaNoble12 (1 review written)

If I could give this company No stars I would have. Shocking service, absolutely no customer service. Would love to be able to actually speak to a human to try and find where my parcel is. Will never use this compnany again!… Read Full Review

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★☆☆☆☆

“This isn't a service...”

Written on: 20/02/2017 by LeonidasDickson (1 review written)

This was the most horrible experience I ever had… Read Full Review

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★☆☆☆☆

“Came Over”

Written on: 19/02/2017 by CaneronStuart (1 review written)

Hopefully this useless company will be consigned to annals history once HRMC finish it's current investigation in to there business practices, Hermes claims all there 10,200 couriers are self employed which saves them millions of pounds in tax NI & Pension contributions, plus we the taxpayer subsidize thousands of these so called self employed couriers via tax credits, if Hermes can claim there couriers are self employed it would be fair to say that royal mail could re class all there postmen… Read Full Review

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★☆☆☆☆

“Lost Parcel, No customer service”

Written on: 17/02/2017 by Nickg80 (1 review written)

Terrible. Passed between retailer and Hermes about 10 times. Lost my parcel. Cant speak to an actual Human Being. Even with a Barcode, that says my parcel was last seen on 10th Jan - it is now 17th Feb - they cannot track it. So basically makes the barcode completely useless. Go on Chat - they are just as also useless. Cant give you advice or a number to speak to. Just tell you to contact Returns Department (there is no returns department). Basically DO NOT USE this delivery service. I have… Read Full Review

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★☆☆☆☆

“Had enough ”

Written on: 16/02/2017

I order a lot mail order but am now specifying to sellers not to use this company for my delivery. They seem to use anyone with a car or van and I have now lost count of my items that have been mis delivered. Not yet have I received a complaint acknowledgement or apology Their customer service is appalling I generally specify a preference for Royal Mail. This is now going to become an insistence… Read Full Review

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★☆☆☆☆

“Parcel lost in their depot but they aren't interested”

Written on: 16/02/2017 by Jackyboy1944 (1 review written)

I sent a small parcel to Middlesex via Hermes, insured it for £50. The address in Middlesex is a forwarding company for a seller in China. As I did not hear anymore I assumed that the parcel had been delivered and all was okay. The parcel was sent on 12/1 and on the 10/2 the recipient advised me that they had not received the parcel and could I investigate. Hermes tracking shows the parcel being collected, arriving at the sorting centre (which is apparently unmanned) but then nothing. I… Read Full Review

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★☆☆☆☆

“Lost parcel”

Written on: 10/02/2017 by ihOgden441 (1 review written)

I received a parcel from family in the north by myHermes just before christmas containing fabric. I made a set of double width curtains by hand over three weeks. I arranged for MyHermes to collect the parcel for the return journey. The parcel was picked up, then went missing. It got to the senders local depot. How can it go missing. I am very suspicious if it got there how did it go missing ???? Bihar been on the web chat three times and promised each time a phone call, the don't know how to… Read Full Review

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★☆☆☆☆

“Non delivery of parcel”

Written on: 08/02/2017 by Digruntled72 (1 review written)

I was given a two day slot for delivery and a tracking number. Tried many times to get more information about delivery without success. I waited in all of the two days but parcel wasn't delivered. When I contacted the seller, I was told the parcel was mislaid. I would have thought that Hermes had a list of parcels sent from the seller for delivery and that they would have some details about where to deliver. Hermes did not contact me to say any problem with delivery so I gave up two days to… Read Full Review

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★★★★★

“Swimming against the flow?????”

Written on: 30/01/2017 by flyingpete212 (3 reviews written)

I have used Hermes on a number of occasions and have always had first class service? Have often posted boxs from the UK mainland to Northern Ireland and (fingers crossed) never had a issue. Always gone smooth as silk absolutely no damage to contents or boxs and very reasonable costs. I see that this review may go against the flow but this is my experience. I have no connection with this company and my comments are genuine. Am I just very lucky?????… Read Full Review

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★☆☆☆☆

“Dont use!!1”

Written on: 30/01/2017 by alfiemae (1 review written)

posted a parcel paid £16 never got delivered , you cant contact a person just webmail where they tell you sorry we don't know where your parcel is??? NEVER AGAIN, what a useless compaby… Read Full Review

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★☆☆☆☆

“Still no parcel ”

Written on: 25/01/2017 by JaylanMaldonado486 (1 review written)

Received an email from Hermes telling me my parcel will be delivered that day. I was away but I had left a note asking them to leave it in the shed. Came home the next day, no parcel and no missed delivery note. 2 days later, another email your parcel will be delivered between 3-7, my partner arrived home from work at 2.30, I arrived home at 3.30pm, both of us were sat within ear shot of the front door waiting. No sign of the parcel, yet tracking said attempted delivery. There is no way they… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 22/01/2017 by Lorenzof343 (1 review written)

Got 3 parcels this week all chucked over my gate into my garden. Misguided, Next and Partydelights why do you use these useless idiots! We are in the middle of winter duh!! Why would anyone leave a parcel in a garden? Try knocking the door and if I am not in leave it with a neighbour. It's not rocket science!… Read Full Review

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★☆☆☆☆

“I ordered some clothes from river island that were...”

Written on: 21/01/2017 by Zaman2912 (1 review written)

I ordered some clothes from river island that were suppose to be delivered by Hermes, well when I check tracking says posted through letter box which is not possible as the letterbox box is not big enough for the parcel so emailed Hermes to inquire 2 weeks ago and am still waiting for a reply. Have since gone to river island who first wanted 2 working days to speak to Hermes and then sent me a form to print fill out and send back so am still waiting for either my parcel or money in the meantime… Read Full Review

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