Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“courier not arrived”

Written on: 26/08/2016 by Ewa77 (1 review written)

The worst transport company! I ordered courier 14/08/2016, I waited all day for a courier who had to pick up a parcel. When I called to customer service ask about courier I heard where I can take a parcel, where is the closest collection point ! I paid for a service from door to door! Today is 26/08/2016 , I asked for money back many times but still I am waiting for MY MONEY! HORRIBLE AND UNFAIR COMPANY… Read Full Review

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★★★★★

“Fantastic collection service”

Written on: 26/08/2016 by Yandel258 (1 review written)

Called my local Hermes representative and she collected the returning parcel within 20 minutes. Fantastic service… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 22/08/2016 by brainwave2 (1 review written)

TOLD US THEY HAD DELIVERED ITEMS TWICE ON THE SAME DAY AT DIFFERENT TIMES, EVEN THOUGH FACTORY WAS CLOSED ON THE SO CALLED SECOND DELIVERY, AND I WAS THERE ALL DAY FOR THE FIRST DELIVERY. I HAVE HAD A TERRIBLE TIME WITH THEM ITEMS DID NOT ARRIVE. HERMES STATED (REDEEMED LOST) BUT THEY WILL DO NOTHING ABOUT IT. TERRIBLE FIRM THEY DO NOT EVEN GET PEOPLE TO SIGN FOR THINGS. SOME DELIVERIES ARE MADE BY PRIVATE CAR THEY DO NOT ASK FOR A SIGNATURE. THEY ARE VERY,VERY UNPROFESSIONAL. WHEN I GOT IN… Read Full Review

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★☆☆☆☆

“DO NOT USE THERE WEBCHAT”

Written on: 21/08/2016 by eurora21 (1 review written)

YOU JUST GET CONFLICTING INFO COURIER TURNED UP IN A CAR WHEN THEY WERE TOLD THE PARCEL WOULD NOT FIT IN A CAR SPENT WHOLE DAY ON WEBCHAT AS THERE IS NO CUSTOMER SERVICE PHONE NUMBERS TODAY THEY HAVE SAID THE PARCEL IS TO BIG FOR THERE NETWORK… Read Full Review

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★★★★☆

“Great service”

Written on: 20/08/2016 by Gilliam1982 (1 review written)

Great and efficient service 90% of the time, no delivery company is perfect for the price i believe myhermes does a great job… Read Full Review

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★★★★☆

“Great service”

Written on: 20/08/2016 by Gilliam1982 (1 review written)

Great and efficient service 90% of the time, no delivery company is perfect for the price i believe myhermes does a great job… Read Full Review

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★☆☆☆☆

“Do not use Hermes delivery service”

Written on: 20/08/2016 by Alinao84 (1 review written)

I've waited in 2 days for my parcel to be delivered got in touch with Hermes about delivery to which they said the parcel hasn't been delivered because there was no were to park what a load of Rubbish I'm still waiting after telephone calls emails and live chat still no delivery keep well away. Thanks… Read Full Review

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★☆☆☆☆

“HANDLE WITH CARE STICKERS ON PARCEL MAKE NO DIFFERENCE.”

Written on: 19/08/2016 by BeatriceMcKnight472 (1 review written)

The Parcel I sent was dropped by the courier at the doorstep of the recipient as he was delivering it. Contents smashed. Compensation NO As it had a glass content it's not covered. Hermes were to investigate the complaint but as soon as they saw the word glass it ended. Saying it could have been damaged on the heavy conveyor belts at the distribution centre, and that putting fragile, handle with care stickers on the package makes no difference. I was complaining over the incompetence of… Read Full Review

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★☆☆☆☆

“Parcel for person in London left in my bin in Scotland”

Written on: 18/08/2016 by Bellph248 (1 review written)

Tried seven times now to get Hermes to collect a parcel for that was meant for someone else who lives in london and I live in Scotland. I've had previous poor quality service in the past but believe that this takes the biscuit....lol. arrived home to find my black wheelie bin in my front garden. Checked it to find a big parcel had been wedged inside. Brought it indoors thinking and commenting to myself that my door hinges I was expecting looked mighty big! Aye...maybe thats because it was an… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 06/08/2016 by Browndogge (1 review written)

Waiting for a parcel on 5/8/16 no show not here 6/8/16 need parcel for my not and holiday Monday 8/8/16 can't get car released from not station without this part and can't get to talk to myhermes to enquire as they only have an automated system they really suck. Parcel was at national hub 3/8/16 is the problem… Read Full Review

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★☆☆☆☆

“PARCEL NOT DELIVERED”

Written on: 05/08/2016 by SavanahWeber1954 (1 review written)

PARCEL WAS NOT DELIVERED. THEY SAID THAT THEY HAD DELIVERED IT AND GOT A SIGNATURE FROM THIS ADDRESS WHICH THEY HAD NOT. WHEN QUESTIONED THEY SAID THAT IF THE PARCEL HAD NOT BEEN RECEIVED WE WOULD HAVE TO CONTACT PARCELS2GO AS THEY WERE INVOLVED ALSO. THEY WOULD NOT SEND US A COPY OF THE SIGNATURE AND THEN THEY SAID THEY HAD LEFT IT WITH A NEIGHBOR. IF SO WHERE WAS THE DELIVERY CARD WITH THE NUMBER OF THE NEIGHBORS HOUSE!!!! HAD TO WAIT OVER HALF AN HOUR ON LINE CUSTOMER SERVICES AS THEY WERE… Read Full Review

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★☆☆☆☆

“Worse than useless and they lie”

Written on: 03/08/2016 by OldWomble (24 reviews written)

For the second time in a week this useless company have delivered my goods to someone else yet they are adamant that they have delivered here. We have security cameras that record 24/7 and they prove beyond doubt that nobody from Hermes has been here. We use online shops all the time but we are now having to check what courier they use as I cannot afford to take any more chances with this appalling company… Read Full Review

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★☆☆☆☆

“Worse than useless and they lie”

Written on: 03/08/2016 by OldWomble (24 reviews written)

For the second time in a week this useless company have delivered my goods to someone else yet they are adamant that they have delivered here. We have security cameras that record 24/7 and they prove beyond doubt that nobody from Hermes has been here. We use online shops all the time but we are now having to check what courier they use as I cannot afford to take any more chances with this appalling company… Read Full Review

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★☆☆☆☆

“How are retail;ers still using Hermes Delivery”

Written on: 30/07/2016 by MartinButcher53 (1 review written)

I shudder when I order stuff online and find out after i placed the order that the delivery company is Hermes. Each and every time when i am expecting Nect Day delivery i go to track parcel and it says insufficient address details. Come on post code house name how is that insufficient in this day and age. Anyhow out of the 6 orders i placed this year that Hermes has supposed to deliver next day the quickest they have got to me is 6 days. Call the people and if your lucky to speak to someone its… Read Full Review

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★☆☆☆☆

“none delivery”

Written on: 27/07/2016 by snobbons (1 review written)

the truth is they are able to tell the truth.After stating that they tried to deliver checking my cameras they did not call at any time however I have had this company before and it was ok now they say they can't find me wrote to there ceo uk she to seems like the rest of her staff blind now 3 days late… Read Full Review

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★☆☆☆☆

“Avoid At All Costs!!”

Written on: 27/07/2016 by melvidge (1 review written)

I have used Hermes in different capacities for a number of years - and when things go smoothly - everything's fine. But the real test of any business, is when things go wrong - and with Hermes - when things go wrong, you are left in the dark. Communication, amongst other things is their failure. Customer services - not fit for purpose. Polite - yes, but useless - that's when they get back to you. If you want to use a cheap courier - and if it's not that important when the parcel will be… Read Full Review

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Melvidge's Response to melvidge's Review

Written on: 28/07/2016

Well - a pleasant response. Hermes customer services have really pulled out all of the stops, and run the extra mile.

They have not only apologised, and refunded, but offered to deliver the item f.o.c. and fully investigate what whent wrong!

So I suppose they couldn't do any more than what they have - so all credit due to them.

If I could change the rating - it would now be 4 star!

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★☆☆☆☆

“Modern day bandits !”

Written on: 27/07/2016 by UrbanDruid (1 review written)

Got the 'sorry I missed you card' this morning - I'm on crutches so couldn't get to the door in time. It is filled out thus: In the date box it says what looks like 'Teci'. Go figure. Next to 'With your neighbour at: it says 19. that would be fine and dandy if I had a neighbour at number 19. There isn't a number 19. My neighbours are number 8 and number 10. Number 10 is unoccupied, and number 8 definitely don't have it. I shall leave it to the reader to imagine what might have happened… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 27/07/2016 by AbrahamTennant (1 review written)

A complete failure and loss of valuable items delivery on wrong day 5th July when agreed date was 6th July and thereafter a catalogue of lies of promised deliveries and then the address was changed at the depot so sent to wrong address and returned and now after endless Emails and wild goose chases are being told it is lost and no further help available. Even wrote letter to Chief Executive who seems unable to offer any compensation or help… Read Full Review

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★☆☆☆☆

“unprofessional and childish”

Written on: 26/07/2016 by KoenMcDaniel69 (1 review written)

Don't receive parcels from this company anymore. due to my daughter seeing one of there drivers taken a small parcel from our letter box. Daughter then emailed Hermes who would not reply and also emailed the company the parcel came from. At the same time was waiting for goods coming from company who use Hermes. Three weeks later still no parcel. Sent email to company. Reply back due to an altercation Hermes will not deliver to you direct. Not only did this Courier group not get back in-touch… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 22/07/2016 by DeshawnDominguez1947 (1 review written)

I have used Hermes for many parcels, but just of late everything is going wrong. They have lost 3 parcels, undelivered 1 as they couldn't find it and returned it, left one in London on the doorstep and said it was signed for and it wasn't. My latest issue is the parcel was damaged. I am now using collect+ it may be a little more expensive, but it gets there. Had enough of Hermes. Customer service are absolute rubbish, all they do is write "I am really sorry" not what you want to hear as you… Read Full Review

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