Hermes Parcel Delivery Reviews

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★☆☆☆☆
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Hermes Parcel Delivery

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Latest Reviews

★★★★☆

“Excellent Service”

Written on: 19/04/2017 by Lindsaybrant (1 review written)

Just like to say a big thanks. I was so worried as had not been in for 2 deliveries. Phoned customer service who asked if they could deliver to neighbour. Thought they would be delivered next day. No parcel came tonight when I was in. It was my sons football boots. He will be over the moon… Read Full Review

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★☆☆☆☆

“NO COLLECTION DEPT, NO CUSTOMER SERVICE NUMBER”

Written on: 19/04/2017 by Devan309 (1 review written)

In all my years of buying products I have never seen a service like it what kind of delivery service has no collection point for the customers or a customer service contact number. ridiculous the only positive is there prices but whats the point in having good prices but a RUBBISH service on reading the reviews about this company am not shocked to see there star rating is so poor well apart from star rating one. its pretty bad Hermes would do well to take note of the customer reviews its a… Read Full Review

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John252525's Comment

Written on: 22/04/2017

Absolutely correct sir, I myself have had the misfortune to have dealt with this company twice, their service and system are shocking

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★☆☆☆☆

“Hermes ' Non ' Delivery Service”

Written on: 15/04/2017

This has to be the worst delivery service out there. I dread it when I order something on line and they tell me it will be delivered by this company. They have not delivered, or even attempted to deliver my last 3 orders to me. Today was no exception , promised between 1200 and 1500 then told delayed 24hrs and impossible to contact them to find out where parcel is. Still that is better than the last one which they said had been delivered to a ' safe ' place which turned out to be the local… Read Full Review

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★☆☆☆☆

“Avoid!!!! Hermes typically throw parcels over my fence...”

Written on: 13/04/2017 by Connell6 (1 review written)

Avoid!!!! Hermes typically throw parcels over my fence - despite the fact I am home (Can't be bothered to knock or get signature). 5 separate occasions I have received Hermes email trackers saying a delivery attempt failed when we know full well they haven't even tried. We have a 24hr recording cctv camera at the gate that proves no delivery attempt. Hermes customer service is a recorded message - you can't speak to anyone. The customer service email bounces back as failed - I double checked… Read Full Review

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★☆☆☆☆

“Useless service ”

Written on: 09/04/2017 by Twathead (1 review written)

Never received Hermes courier said left in porch useless Company never left the parcel… Read Full Review

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★☆☆☆☆

“Worst courier ever!”

Written on: 06/04/2017 by GaigePowers (1 review written)

The worst couriers ever! I wish companies that used Hermes for cheap delivery (they must be cheap or no one would ever use them) if these companies at least gave us a choice to use another company at least when you genuinely need the item to be delivered in a reasonable time frame you know you would receive it. I ordered a Christmas present November 2016 I finally got it at the end of January 2017! After countless emails and the item being reduced 70% in the sale when I actually received… Read Full Review

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★☆☆☆☆

“awful ”

Written on: 06/04/2017 by Thomsonqh242 (1 review written)

Driver didn't even knock on my door or leave a card absolutely shocking… Read Full Review

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★☆☆☆☆

“Lost parcel”

Written on: 01/04/2017

Driver says left in shed but shed was locked and somebody was home all day just wonder what they did with it no use to them Will never buy from a company that uses this firm and so will family and friends Just can't understand why lie just knock on the door pointless company… Read Full Review

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★☆☆☆☆

“Appalling service from driver”

Written on: 01/04/2017 by Steelegq281 (1 review written)

Text and email to tell me driver had delivered goods and I had signed for them!!! No one came near to my property after I stayed in all day. If my goods don't turn up after driver made fraudulent statement does it amount to theft? Would never ever deal with them by choice and wish companies would refuse to use them… Read Full Review

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★☆☆☆☆

“Terrible yet again ”

Written on: 01/04/2017 by Vilous (1 review written)

Yet again I posted an item , double boxed etc, arrived broken, I have just refunded buyer £96 plus return postage, Hermes customer service answer was sorry this item is not covered as it is an excluded item, but filled in form to say what it was before sending and paid insurance. 2 weeks ago another item I sent was lost , still waiting for someone to contact me, I had to refund buyer £295, terrible company, I will not use again… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 20/03/2017 by Kayden1992 (1 review written)

I received an email today Sat 18th March at 16.18 informing me that my parcel had been delivered and left in a secure porch. Firstly I do not have a porch. The parcel had been left on my top step at my front door. Secondly I was in my house and the driver did not even knock on the door to deliver the parcel personally. I have already called Hermes complaining about their delivery service. Parcels either get left in my rubbish bins or as above. Maybe it's time they retrained their driver's on… Read Full Review

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★☆☆☆☆

“Theives”

Written on: 20/03/2017 by Templepv301 (1 review written)

The last three high value items we have brought from Next, John Lewis and Tesco all of whom use this disgraceful company, have gone missing. John Lewis told us that up to 10% of items go missing: I say they are stolen by this company. You can not even complain to them as its impossible to contact them, if you try to contact them you have to declare if you are a journalist! I will never use a company that use these couriers again and will do everything I possibly can to expose them… Read Full Review

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★☆☆☆☆

“Package reeked of stale cigarette smoke”

Written on: 16/03/2017

When the Hermes courier arrived at my address he was smoking in his vehicle and sure enough my package reeked of stale cigarette smoke. Contacted the company I ordered the item from to complain and was advised to get in touch with Hermes - they say they will do an investigation. However will avoid companies using Hermes whenever possible. I think that it is disgusting to allow couriers to contaminate customers goods in this way… Read Full Review

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★☆☆☆☆

“Didnt get my parcel”

Written on: 14/03/2017 by Proctor285 (1 review written)

i am not happy with Hermes , i did not get my parcel, they said it was delivered but i did not get it… Read Full Review

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★★★★★

“excellent good response ”

Written on: 03/03/2017 by colincoj (1 review written)

I spoke to CHANTELLE,very polite helped me all the way to returning my item she was excellent as i have never used Hermes before and she arranged everything for me,she swam the English channel and back for me great service ,my item was down for house pick up ,i could not stay in ,so Chantelle rearranged and provided a new label and the nearest collection point/shop to be returned ,i have not paid for the return ,but looked at the prices and find them very good,i do not work for this company… Read Full Review

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★☆☆☆☆

“Poor service and poor investigation of parcel lost”

Written on: 02/03/2017 by RashadLancaster (1 review written)

Hermes representatives said they would contact me regarding my parcel that had not been delivered for over 8days after being picked up. While being good on chat online the updates never came - no parcel found and now 'comfirmed as lost'. I realise Hermes is a company not to be fully trusted. I wish I knew this before I sent them parcels. They claimed a percentage of their items are damaged or lost. I never had a parcel lost in my life, with any service. I find this unbelievable. And I believe… Read Full Review

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★☆☆☆☆

“Worst courier ever”

Written on: 01/03/2017 by anti-hermes (1 review written)

You can't complain about the service because there is NO service.Anyone wanting to use this courier should read the reviews it has received not only on this blog but any any review forum.In one word...PATHETIC… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 27/02/2017 by EsmeraldaNoble12 (1 review written)

If I could give this company No stars I would have. Shocking service, absolutely no customer service. Would love to be able to actually speak to a human to try and find where my parcel is. Will never use this compnany again!… Read Full Review

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★☆☆☆☆

“This isn't a service...”

Written on: 20/02/2017 by LeonidasDickson (1 review written)

This was the most horrible experience I ever had… Read Full Review

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★☆☆☆☆

“Came Over”

Written on: 19/02/2017 by CaneronStuart (1 review written)

Hopefully this useless company will be consigned to annals history once HRMC finish it's current investigation in to there business practices, Hermes claims all there 10,200 couriers are self employed which saves them millions of pounds in tax NI & Pension contributions, plus we the taxpayer subsidize thousands of these so called self employed couriers via tax credits, if Hermes can claim there couriers are self employed it would be fair to say that royal mail could re class all there postmen… Read Full Review

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