Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Never again ”

Written on: 23/09/2016 by 1969Fagan (1 review written)

I use this service and never ever again ,this company should be band ..If I can review 0 I would,I send pictures they made it to other side and smashed after been packed well and clearly label fridlee ..and they bin them never inform me ,never state on the account ..people be worn don't use this service poor poor service… Read Full Review

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★☆☆☆☆

“Shockingly bad - worst delivery service”

Written on: 23/09/2016 by Ktread (1 review written)

Awful service - parcels consistently not delivered. No… Read Full Review

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★☆☆☆☆

“WISH I COULD AWARD HERMES ZERO STARS”

Written on: 20/09/2016 by shyfox (1 review written)

They simply fail to deliver - in this case perishable items, plants. There is no number to contact and their webchat will not allow enquiries re undelivered parcels! I understand from news reports that they do not pay staff the minimum / living wage. Perhaps this explains why things "go missing". Retailers use them because they are cheap no doubt - a false economy as ever there was, because I shall no longer buy from J Parkers Nursery, having been greatly inconvenienced. The low wage economy… Read Full Review

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★☆☆☆☆

“Do not deliver!”

Written on: 19/09/2016 by Miller414 (1 review written)

Tracking stated parcel delivered through letterbox. I am in my house and no parcel has been delivered. Impossible to contact them to resolve. Sent to retailer who also has labyrinthine systems. So £42 down and no parcel. Do not buy from anyone using this appalling service… Read Full Review

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★☆☆☆☆

“consistantly late”

Written on: 18/09/2016 by McCaffrey283 (1 review written)

I dont chose to use Hermes Parcel Delivery but vendors that I purchase from do. The first time I wrote off but after consistantly being late on delivery I think I will not use vendors that use Hermes. If you following tracking online it shows up as "Delivery Attempted"....no, never left the house, someone is always in....every single time.....then you have to allow 24 hours being they attempt again...good luck with that, often the same excuse. I live on a small street, neighbours always… Read Full Review

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★☆☆☆☆

“" DANGER DODGY FIRM" ”

Written on: 16/09/2016 by Rose19 (1 review written)

Hermes.. stocking service will lie to you.. Warning do not use Hermes... … Read Full Review

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★☆☆☆☆

“slow.slow.slow”

Written on: 16/09/2016 by 306Owen (1 review written)

Collected parcel and took 11 days to return to retailer. Online tracking service useless, and should be either updated or scrapped. Apparently they wait to collect hundreds of returns before sending them back in one load to retailer. Wouldn't knowingly use them again. You have been warned!… Read Full Review

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★☆☆☆☆

“Lost/Stolen parcel lied about delivery”

Written on: 11/09/2016 by 423Bragg (1 review written)

I ordered some items from a well known shop. The items were shown as delivered. I had them delivered to my work . I work in a high security office with signed in access and security cameras. I checked both and there were no deliveries on this day and the name that signed for them does not exist in my company. Shop now being difficult about a refund as saying cannot get a response from Hermes . I know they have lied about delivery . Absolute shambles… Read Full Review

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★☆☆☆☆

“TERRIBLE. USELESS. DO NOT GIVE THEM YOUR MONEY OR GOODS”

Written on: 06/09/2016 by sdO'Brien229 (1 review written)

Parcel is lost and has been for 10 days now. The tracking has not been updated since the 27th August. I want to refund my customer but unable as the company will not issue me a claim form. Every time I contact them via the online help chat which I suspect is in India its the same stalling tactics. "We have tried to call the courier" "We have left a message for the courier" "Wait 24-48 hours" "We are sorry that your parcel has not been delivered".... etc etc This simply is not good enough… Read Full Review

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★☆☆☆☆

“Lost my parcel”

Written on: 06/09/2016 by sairarose (1 review written)

Lost my parcel. Had to refund my buyer for the item and postage. MyHermes told me I didn't drop it off and refuses to help. No telephone. Zero customer service. They lost my sling and I've had to pay postage twice. Rubbish company AVOID AT ALL COSTS!… Read Full Review

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★☆☆☆☆

“What kind of a service is this?!?!”

Written on: 04/09/2016 by mamsicles (1 review written)

Ordered for next day delivery from Boohoo.com as I was going away and needed the package. It did not arrive before 1pm, which is fine as next day could have been anytime the following day and I had already left for my trip by that time. Recieved an email at 6pm to say my package was SUCCESSFULLY delivered even though NO ONE was home. Came back 3 days later to see that the delivery driver had left it on full view by my front door! Did they not think that "what if it was stolen"? I think this… Read Full Review

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★☆☆☆☆

“Non existant service”

Written on: 02/09/2016 by RogerBushell (1 review written)

Received e-mail to say that my package had been delivered - which was news to me. No evidence that anyone even tried. Then received a text to invite me to enjoy the product that had not been delivered! Chat helpline was entirely pointless and simply advised me to report the issue to my supplier - absolutely no interest whatsoever in trying to solve my problem. Really don't know how they get away with it - plenty of evidence on the net that they are serial offenders… Read Full Review

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Boompop's Response to RogerBushell's Review

Written on: 16/09/2016

I agree, same thing happend to me.. And probably hundreds more people like us.. Hermes needs to be investigated as there delivery drivers are clearly up to no good..

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Boompop's Response to RogerBushell's Review

Written on: 16/09/2016

I agree, same thing happend to me.. And probably hundreds more people like us.. Hermes needs to be investigated as there delivery drivers are clearly up to no good..

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★☆☆☆☆

“items not recieved”

Written on: 28/08/2016 by Kayleel299 (1 review written)

On numerous occasions I have ordered items off the Internet if hermes are delivering often the outcome says delivered but I have never received the items that have been supposedly delivered to my home. DONT USE THEM DODGY COMPANY… Read Full Review

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Ikybar01's Comment

Written on: 02/09/2016

we have same problem item missing customer service very snotty, driver lied said he attempted delivery but didn't deliver because somebody was in all day. The company accused us of lying when we said we were in all day. I wouldn't recommend this company to anyone.

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★★★★★

“The personal touch”

Written on: 26/08/2016 by lcairns1 (1 review written)

This was a delivery to my Mum in Litherland with a Damart purchase. Delivery not only on time but securely left with a neighbour as we were out at the time. There was a "Happy Birthday" banner on the door as it was my birthday. How delighted were we when we returned that this thoughtful Hermes delivery man/woman left the 'sorry I missed you card' with handwritten smiley face; birthday cake and Happy Birthday on it. We were all bowled over with how kind and thoughtful he/she was to leave such a… Read Full Review

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★☆☆☆☆

“courier not arrived”

Written on: 26/08/2016 by Ewa77 (1 review written)

The worst transport company! I ordered courier 14/08/2016, I waited all day for a courier who had to pick up a parcel. When I called to customer service ask about courier I heard where I can take a parcel, where is the closest collection point ! I paid for a service from door to door! Today is 26/08/2016 , I asked for money back many times but still I am waiting for MY MONEY! HORRIBLE AND UNFAIR COMPANY… Read Full Review

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★★★★★

“Fantastic collection service”

Written on: 26/08/2016 by Yandel258 (1 review written)

Called my local Hermes representative and she collected the returning parcel within 20 minutes. Fantastic service… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 22/08/2016 by brainwave2 (1 review written)

TOLD US THEY HAD DELIVERED ITEMS TWICE ON THE SAME DAY AT DIFFERENT TIMES, EVEN THOUGH FACTORY WAS CLOSED ON THE SO CALLED SECOND DELIVERY, AND I WAS THERE ALL DAY FOR THE FIRST DELIVERY. I HAVE HAD A TERRIBLE TIME WITH THEM ITEMS DID NOT ARRIVE. HERMES STATED (REDEEMED LOST) BUT THEY WILL DO NOTHING ABOUT IT. TERRIBLE FIRM THEY DO NOT EVEN GET PEOPLE TO SIGN FOR THINGS. SOME DELIVERIES ARE MADE BY PRIVATE CAR THEY DO NOT ASK FOR A SIGNATURE. THEY ARE VERY,VERY UNPROFESSIONAL. WHEN I GOT IN… Read Full Review

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★☆☆☆☆

“DO NOT USE THERE WEBCHAT”

Written on: 21/08/2016 by eurora21 (1 review written)

YOU JUST GET CONFLICTING INFO COURIER TURNED UP IN A CAR WHEN THEY WERE TOLD THE PARCEL WOULD NOT FIT IN A CAR SPENT WHOLE DAY ON WEBCHAT AS THERE IS NO CUSTOMER SERVICE PHONE NUMBERS TODAY THEY HAVE SAID THE PARCEL IS TO BIG FOR THERE NETWORK… Read Full Review

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★★★★☆

“Great service”

Written on: 20/08/2016 by Gilliam1982 (1 review written)

Great and efficient service 90% of the time, no delivery company is perfect for the price i believe myhermes does a great job… Read Full Review

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★★★★☆

“Great service”

Written on: 20/08/2016 by Gilliam1982 (1 review written)

Great and efficient service 90% of the time, no delivery company is perfect for the price i believe myhermes does a great job… Read Full Review

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