We had a number of pleated blinds and shutters fitted in 2017. some of the pleated blinds had a remote control function. Two were fine, another two have given repeated trouble, both packed up at different times, despite letters, emails and phone calls and a number of visits one still does not work at all and the other will not work remotely. I am still awaiting a response and a solution. The staff at customer care and the engineers have been very pleasant but nothing has been achieved.

We purchased the blinds over 8 years ago and when we purchased the blinds we were told that they had a lifetime guarantee on discolouring and damaged slats. When we called we were told that they were not on a lifetime guarantee to fix damage slats and we had to pay a call out charge plus spare parts cost. They did come out as a gesture of goodwill and repair them but then the blinds starting braking from the blind operation and we now have a further 4 blinds broken as they are so cheaply made. This was just salesperson talk saying we would have a lifetime guarantee or warranty, however we were fooled and now have damaged blinds which we are not happy with. I refuse to pay them extra to come and fix them especially as we may be moving. I can definitely say that I will not be purchasing new blinds in our new home. Customer services is very poor and I would not recommend to anyone!!

£2500.00 wasted on an inferior product! Apparently for an extra £407.00 they will come and repair!!! We paid £2500.00 for 3 shutters for our lounge which were fitted early September 2016 on 9th May 2017 I noticed that the paint was peeling on all 3 panels of the one shutter. I contacted customer service with pictures and from these they deduced that the peeling was from water damage. I will now confirm that these are internal shutters in a living room with no damp problem whatsoever. In-fact the window ledges are painted in the same paint as the Shutters, Laura Ashley Linen, there is no paint peeling on any of the window ledges where you might expect some water may disturb paint. I think it is absolutely shocking that such an expensive item should fail in less than twelve months. I could have had shutters from Hilary's or John Lewis for almost half the price of Thomas Sanderson but we thought you get what you pay for.... don't be fooled.

I had Thomas Sanderson blinds installed 3 months ago. I have had some serious issues, and think that they were not installed right. The salesperson has not replied to any of my e-mails, and the person who installed the blinds, who promised that he would be available, does not reply when I try to contact him. So this seems to be a company that is very focused on the sale, on getting your money, and once that has happened, they don't care a bit if they did a good job. Terrible customer service. To the people at Thomas Sanderson, get your act together. You are supposed to be a "premium" company, you are anything but.

Sales reps methods questionable!!! Fitters were very good. We initially wanted finance and were quoted £2100. However the day after fitting the shutters I telephoned Thomas Sanderson to say that I no longer required finance and wanted to pay by card, I was shocked to be told that it would cost me an extra £370. I contacted the finance company who told me that Thomas Sanderson had to cancel the finance even though it wasn't live and that it was quite easy to do. After a day spent arguing with customer services about this finally spoke to someone who did want to help. Bad experience and still no explanation.

I had a sales man over for a quote this evening was told on the phone he would stay half an hour as we already knew what blinds we wanted. After sitting watching 2 videos promoting how wonderful they were we finally got around to seeing some samples. We told him we wanted plain blackout blinds in black fabric. He then went to measure up but then had to call to see if they had enough fabric for the blinds we wanted. Oh do you need a pulley as its high to pull down. No! Its shoulder height a ploy just to make more money and change to a pricier fabric. We told him we just wanted a quote as that is the only way you can find out what they charge as there is no pricing structure on the website. Well for 4 blinds it came to over £3670 if we paid cash and they would knock it down to just over £2000 if we went for their flexible payment... How can that be obviously daylight robbers we already had a quote of £500 from Hillarys blinds, i sent him on his way after and hour and half of wasting my time. Would recommend you go elsewhere as theres plenty of choice out there...

I've just recently purchased blinds from Thomas Sanderson and I'm just not happy. The sale's speech described them to be this wonder blind that did everything.... how disappointed i am. I've tried to resolve my issues with customer service and management without success. This route has been particular frustrating as I've been passed from pillow to post and no one want's to take control of the complaint or help me resolve my issues. I have had numerous inspections and I've even obtained a independent survey. However Thomas Sanderson doesn't seem to care about my issue and therefore I would not recommend them too a friend or in fact to anyone. If i didn't pay the large sum i did have i would replace the blinds and go to Hilary's or another one of Thomas Sanderson's competitors. My advice is to shop around and don't trust everything the sale staff say.

Nice when first fitted but they haven't lasted. I have had repairs twice and still they are not right. Poor quality and are now unusable.

We spent nearly £6000.00 on shutters for 4 windows in our house earlier this year. Two of these were bay windows. The fitter told us these hadn.t been finished correctly at the top as the manufacturer didnt have the information that these were cafe style. We accepted this as we were told that they were able to make strips to cover the top. Actually in hind site we should have asked for a discount for this. We were told this would be done as a priority and would be rectified quickly. this didn't happen. Several weeks ago we had an after sales call asking if we were satisfied with the service. My husband explained the situation and again we were told this would be sorted quickly. To date we have heard nothing. interestingly service before we paid was very attentive. I also have some concerns over the sales persons information. I specifically asked if the shutters would reduce light input or the view more than venetian blinds when open. We were told no but infact this is exactly what they do. We decided to go with this comparatively expensive company expecting the best!!

well you had better read that contract you sign because as soon as things go wrong their legal department will be right on it , and its not a good contract , be warned !!! 5 year warranty ? not really parts and labour if you thought that as you have to pay call out fees after year one !!! So as a repeat customer (good experience some years ago wonder what's changed ?)we ordered some blinds , the sales guy was good to point out what was in and what was out of stock , we were on a schedule so opted for in stock material even though not exactly what we needed . So within two weeks a gentleman came and measured up, all fine, so the 3 to 5 week delivery seemed on schedule and actually wanted to deliver before month end ,, then the call !!!!!! Dear sir we are sorry to inform you that the material you choose for 3 of your blinds is out of stock , "that's a surprise I thought we ordered stock material" The delivery date was now not firm but could be June/July ? for an order and deposit made 11th of may. On receipt of the news we wanted to cancel the order and go else where , I was immediately transferred to the legal department who said you cant cancel as you have gone past the cool off period . What a coincidence that we did not receive the call till after the cool off period , or was it contrived ??? The Blinds are now in, the fitter was great but never never again , and READ THE CONTRACT BEFORE YOU SIGN If you get to do a review note the warnings regards false reviews etc. I have not seen that before

sales and installation team are great. I didn't like the way the Customer service handle things. you don't get a call back. I was told my the sales say you don't buy until you install all blinds and the customer service department told blinds ready so have to paid 90%. I rang install engineer to book in installation and he says blinds not ready. I call customer service department to see when I will get my garden furniture has now I have pay in full but no call back been 3 days now

I have yearned for plantation shutters for a long time but wanted to do my homework to make sure I got the best as they are more of an investment than a purchase. A year ago I requested a brochure via the Thomas Sanderson website form. Within 20 mins they had phoned me (I wanted a brochure not a call)!!! I asked for the brochure as an initial stage to study the product I was interested in. I was asked if I'd like to book a design consultation. No, not really, at this stage all I wanted was a brochure but I asked if I could have a ball park figure for my size of window before I went any further. I knew it was going to be expensive but I wanted an idea, just an idea, of price. This was NOT POSSIBLE, it seemed they could only give a price by sending the designer out. I reluctantly agreed but said I only want to know the price and I was telling them now I won't be committing to anything. I should have heard alarm bells at this stage, I did, but thought I'd nothing to lose. The designer arrived, we talked to her immediately of a previous experience with a hard sales tac kitchen seller that pushed 'the sign on the line tonight for this price' etc and we explained we hated that approach (before she'd even tried it). She nodded and agreed it wasn't good. It was around 7pm when she arrived, at 9.30pm it was kind of hazy after almost 3 hours of basically nothing more than whitewash and 'bullpoo', we had been given a price, (but that was only after being asked to GUESS how much???) we didn't like the price (NOR the guessing games), she then 'phoned her manager', (oh really, not that old chestnut) she came back with a reduced price, twice this happened I think, as I said it's hazy and confusing it was not a straightforward process by any means. She seemed to be sitting looking at her computer screen and tapping into a calculator for ages doing nothing much, we were bored!!???? My partner eventually left the room to do something else, he was yawning his head off after an already long day at work!!! We said we would not be committing to anything on the spot. She kept re-iterating the price was only going to be 'that price' if we signed on the night. We stuck to our guns and principles as the price was better than she originally quoted but no matter what we WERE NOT signing anything on the night. We somehow even ended up looking at all the other products (ventians, concertina blind etc) as she tried to get something to fit out budget!!!!!! I was really tiring of this woman by now and wanted her GONE. Basically we suffered the same old, same old, hard sales pushing. I really thought Sanderson would be different, they 'come over' as a professional company, I expected better! Needless to say, the name Thomas Sanderson leaves a bad taste in my mouth to this day. By the way I never did receive that brochure I requested! I had to call them to send one out after the event which I did just to make a point!!! A year later after doing lots more research we have enquired with another REPUTABLE company who WERE able to give me a selection of prices and shutter grades from my emailed sizes. So impressed was I with the organised and timely approach to my query they have since been in my home, shown me a good selection of RELEVANT samples, satisfied any queries we had, noted our choices, measured up and left our quote for us to mull over at leisure all WITHIN ONE HOUR, no 'bullpoo' was necessary! We placed our order with them within 24 hours. Sanderson basically lost a sale through their POOR (tedious, overbearing) sales strategy and over-inflated prices. They need to wake up and smell the coffee. They are not the only company to offer a great product, others can also offer a great range of products at a very competitive price. They don't own the market as they seem to think they do. 'Made in Britain' perhaps but they are giving a product 'Made in Britain' a bad name!!!!!!

A salesman visited and went through everything with me. Gave me a quote saying it was truly the bottom line However, after some "umming and ah'ing" by myself, their sales team called me to say that due to a cancellation of a large corporate order, they could fit me in in January and give me an extra £1,000 off for the inconvenience of the short notice - bottom line.... really??. After a few days of deciding, I succumbed to the deal and I was promised colour samples to be sent to me with a follow up call. I received the colour samples late and had no follow up call to arrange a new measurement and booking in for installation. After days later I decided to cancel it. I called and, after giving my postcode, was told Iwould be called back in 5 minutes. 3 1/2 hours later I decided to call them back. I tried 4 times and had no answer despite the phone riniging for at least a minute each time. Called another number who said they would pass on my message and get them to call me back. I have cancelled my finance and am still waiting for them to call me back.

Following installation of new double glazed windows last year and new decoration to the living room and hall my partner and I decided to have new blinds fitted. We were unsure about all the bad press etc that goes with some products and opted for Thomas Sanderson on recommendation of a very good work friend. We went through the design bit and chose what we felt were good options. We were recommended to fit a shutter on the landing overlooking the stairs and it was demonstrated to us that this design would be great as they folded back to the wall. In due course a fitter called to measure etc and we then waited for installation. I wont go into to much detail about the fitting but it was pretty dire requiring me to point out glaring issues regarding gaps of over an inch around the the bay window blind and general unease at the quality of the work. You could actualy see through the bay window ceiling to the insulation in the roof space.We had opted for electric blinds in the bay window and on demonstration I noticed the central blind dropped suddenly to the window cill but no comments were made other than an "oh" from the fitter. He duly went asking if I would not mind taking his bag of rubbish etc to put in my dustbin. I was also left having to hoover up numerous bits of plaster and dust too. I then found out that the shutter did not lay flat against the walls as were originally demonstrated by the design chap and the fitter did not bring it up either.So if you left the shutter open you ran the risk of clouting your head on it! I then found that the central blind in the bay window hit the window lifts of our sash windows! Needles to say we contacted Thomas Sanderson and eventually all was addressed by a different fitter as we would not have the other person back. Apparently the wrong type of shutter had been ordered so the first fitter did nothing wrong on that score.We were in fact happy with the colour and quality of the material in the blind and we were very happy with the new fitter and cannot fault him, but just a few days later the main blind in the centre of the bay window decided to work by itself! First up then down and eventually stopping midway! We have contacted Thomas Sanderson again and someone is coming out this Friday although I am of the understanding that this fitter cannot take the blind apart to fix it? Meanwhile the blind continues to activate itself from time to time. It is rather comical except we paid well in excess of £3000.00 for this example of fine engineering. Hence the title. I trust Thomas Sanderson may care to comment?

I bought these 18 months ago - be prepared to bargain hard as the sales lady tried every double glazing sales type trick in the book. That said we thought we were getting a quality product but in 18 months we have put in 6 service calls as the product keeps slipping or becoming stuck or starts to come apart !! Be wary as there are other shutters out there that are better - we had more shutters done by another company and they are better all round. Also the 'lifetime guarantee' - a bit if a joke as when I tried to call in my latest issue they told me I was out of the one year call back service - so what's the point of a 'lifetime guarantee' then??

I had been well served by a salesman . However the Surveyor was something else. I work and answering phones at work can be problematical . So I asked for a call later ,hour or two being fine. This evening a surveyor called whilst I was commuting home and I felt the call had come beyond normal hours . He then adopted a rude and in his own words blunt attitude that expressed whilst I have fixed hours he didn't. I told him I. Didn't like his attitude. He didn't apologise or ask when might be more convenient,he baldly said he would get someone else to call. Sorry? Clearly not so cost them a sale through lack of polite client servicing

Whilst delighted with the sales process, the measuring and fitting visits and the final result - the investment in purchasing the higher priced Thomas Sanderson shutters (3 windows and a balcony door) have proved to be a BIG mistake! After a few months we noticed that our balcony door was 'heavier' to open and was becoming 'stuck' to the track in places……we used lock greece' to ease the process and as we didn't open/close the door shutters regularly, that seemed to do the trick (for a while). Through time, we noticed that we need to complete process of applying the greece with increased frequency (as the door was getting heavier and heavier) and so we finally decided that 'something was wrong'. We contacted Thomas Sanderson and were required to pay a call-out charge (£75-£80). A technician arrived and advised us that a section of the door hanging mechanism originally fitted had been 'faulty' and consequently had broken off - in so doing, the door had fallen and had been scratching through the base track (damaging the track along the way!). Thomas Sanderson agreed to replace all of the faulty parts (including the base track) with 'new' materials and they did - our original fitter completed the work and now everything works perfectly and as it should. However, despite SEVERAL protestations, Thomas Sanderson REFUSED to refund the call-out charge for the worked needed as a result of faulty parts having been originally fitted and I find this UNACCEPTABLE! I recognise that we 'reported the problem' outside their 1 year contract period (as in their Terms & Conditions) but we DID NOT break the shutter - their faulty parts caused the problem and we've had to pay to get their problem fixed………………!!!! I WOULD NOT RECOMMEND this Company - their attitude towards 'customer care' is, in my opinion, POOR at best!

I really like the Intu Blinds that I purchased from TS. The "salesperson" visited my home at my request and she wasn't pushy and offered me three very different solutions to my problem bay windows. I was very happy with the product I selected but the quote for two bay windows was (in my opinion) quite high (£1300 oper window) but TS "reputation" and working with Anglian windows pursuaded me to sign. I was given a lead time of 4 weeks which wasn't bad and I have no complaints about the end result (although I do think I could've got the whole lot cheaper somewhere else?) The issue is that the installer managed to successfully fit 15 out of 16 individual blinds but one was made wrong and I now have to wait for this replacement blind to be remade. That was bad enough, but the so-called manager I spoke to was very disinterested when I complained about the mistake. He lamely apologised but offered nothing to me as consolation for any inconvenience the mistake has caused. He casually sniffed and said "mistakes happen - human error" not the sort of response one would expect when a customer has just shelled out thousands on their products. I also quizzed him about how the mistake could happen, lack of quality control etc and he said there have been few errors over the years but no-one checks the numbers before the blinds manufactured!! I now have to explain to visitors why I am missing a blind. And needless to say I am still waiting for my replacement blind to arrive...