Thomas Sanderson Window Shutters Reviews - www.thomas-sanderson.co.uk

★★★★★
4.6 / 5
93.5% of users recommend this
  • Customer Service

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Thomas Sanderson Window Shutters - www.thomas-sanderson.co.uk

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Latest Reviews

★★★★★

“Over the moon with lead 1395375”

Written on: 23/11/2014 by Hollyl52 (1 review written)

Just had my Thomas Sanderson shutters fitted by two excellent workers,they worked hard,were very friendly and polite and cleaned up what little mess they made.I have two big bay windows and I'm so impressed with the shutters,they look classy and as we have a bus stop outside the house I feel more private… Read Full Review

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★★★★★

“1367938”

Written on: 21/11/2014 by S22gee (1 review written)

The service we received was excellent throughout. The representative was very friendly and helpful and explained the products in detail. I had expected a very hard sell but I did not feel pressurised in any way. The fitter was also excellent he even arrived at exactly 8 o'clock as promised! He took time to explain how the blinds worked and how to care for them and he removed all packaging. We are extremely pleased with the quality of the blinds and they look stunning. They were not cheap but… Read Full Review

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★★★★☆

“Penny1329261”

Written on: 21/11/2014 by Rodolfot60 (1 review written)

Penny arived on time as per rendezvous, was very professional and friendly with a good product Knowlege.A good salesperson!! I would cetainly recommend Thomas Sanderson and Penny to friends and family… Read Full Review

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★★★★★

“Amazing service and shutters 1322188”

Written on: 21/11/2014 by 437May (1 review written)

I love my new shutters. The quality and finish are exceptional, the service was fantastic and I can't find a fault in anything so far! 1322188… Read Full Review

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★★★★★

“could not have asked for better service from start to...”

Written on: 20/11/2014 by richardkneale (1 review written)

could not have asked for better service from start to finish.the salesman was very good and explained everything and you never felt pressured into buying.with the deal we had a free valet,which again very well done and the team was polite and plesent and left things clean and tidy.the fitter rang to arrange fitting which happened to be a saturday again very profesable and answered any questios we had.He like the others tided up after he had finshed.definatly will recommend your company to other… Read Full Review

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★☆☆☆☆

“Appalling service still not resolved ”

Written on: 20/11/2014

I ordered shutters and the salesman was great, from then it went downhill fast. The surveyor kept cancelling and eventually came on a Saturday morning to measure, in a big rush. When he came to fit 5 weeks later, the shuttters did not fit the windows so the windows cannot open. One shutter is not even straight. He left a big mess which I had to clear up. That was 2 months ago. Customer service are not interested and in spite of many emails, there is still no resolution. I think I will have to… Read Full Review

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★★★★☆

“Blackout blinds for the bedroom (1395427)”

Written on: 20/11/2014

Fast and efficient service for balcony doors installed in our bedroom. Couldn't put curtains in due to the door opening so went for blinds from Thomas Sanderson as recommended by the loft company. Good response and explanation. Website could be better with the different designs etc. Sadly it turned out for blackout blinds there was also not much of a choice for patterns; only plain colours which they could do better. They were professional with the measurement and fitting. They came early and… Read Full Review

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★★★★★

“1386078”

Written on: 19/11/2014 by Mikaelak312 (1 review written)

The representative was extremely knowledgable and very likeable, he explained the product in detail and answered any queries we had. He took his time and never rushed us in our decision, not at all pushy. The fitter took his time in explaining how the shutters would be fitted and what decisions we needed to make e.g. Which way they would open and the best way to use them. He took his time fitting the shutters and made an excellent job. I liked the personal approach of both representative and… Read Full Review

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★★★★★

“1383769”

Written on: 19/11/2014 by Isiahr15 (1 review written)

I had roof and window blinds fitted in my conservatory both the sale's person and the fitter were excellent and I would recommend both of them to anyone the service was out standing the sale's person was invaluable with colour scheme and what would be right for me, we decided that the remote for the roof was the best option and its fantastic. The window blinds open from top to bottom or bottom to top which will keep the he full glare of the sun out. I watched your TV advert so I was not shocked… Read Full Review

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★★★★★

“1344969. ”

Written on: 19/11/2014

I am not in the habit of leaving reviews, However, I felf strongly that as we recieved such a Quality Product & 1st.Class service From the vastly experienced Knowledgeable & Non-Pushy Sales/Designer Who we found to be patient, considerate & understanding to our requirements & desires Thomas Sanderson have a Reputation of High Quality Service & Product This was fully portrayed by the Lady Sales/Designer who we found to be a credit to the T.H.Co. From the initial visit to the… Read Full Review

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★★★★☆

“1339595 Excellent service a cut above the resr”

Written on: 19/11/2014 by Aeh8898 (1 review written)

Certainly didn't like being told that this was going to take far longer than I had estimated for our initial discussion . This really isn't needed as the quality of the product speaks for itself. Do t demand the customers time it sends out the wrong impression and can be frightening to vulnerable customers. The quality of the productt and the expertise of your fitting is way above the competitors so let the customers see the diffence as our sale also did… Read Full Review

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★★★★★

“1393372”

Written on: 19/11/2014

Very efficient service, whole thing went like a well oiled machine! Rep arrived on time and did an excellent job of showing us options for blinds as well as options for payment. Fitter arrived on time and blinds were installed with no problems. Pricey, but very pleased with goods and service… Read Full Review

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★★★★★

“Allan 1374279”

Written on: 18/11/2014 by StuartJeffrey (1 review written)

We are now on our 3rd set of Sanderson blinds and have been really happy with them. Although expensive we have found that even after some years , they still look new and function as well as they did on installation. We were impressed by the initial visits as we do not respond to "heavy sales pitches" and felt that the designer gave us excellent advice and could offer a really wide variety of products. Because we were decorating we asked for the installation to be delayed, but when we finished… Read Full Review

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★★★★☆

“Blind and Conservatory cleaning”

Written on: 18/11/2014

I enquired about having my blinds cleaned. When the gentleman came he was extremely helpful and pleasant. He advised they also did conservatory cleaning and eventually we booked an appointment. I had decided I wanted the same person and he said he would ensure it was him. The office however got confused but when I called him, he immediately sorted it all out and arranged the date. They arrivedon time and were all happy friendly and helpful people. They all worked extremely hard during the day… Read Full Review

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★★★★★

“Remote control blinds.”

Written on: 17/11/2014 by granville71 (1 review written)

Blinds were fitted very well, and the operating procedures explained in great detail. Product is very good. I am even thinking about having more rooms done, in the future, costs permitting. Overall service was excellent… Read Full Review

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★★★★★

“1383825”

Written on: 16/11/2014 by rcflyers (1 review written)

Had our whole bungalow fitted with Thomas Sanderson shutters. Until the designer came with a sample shutter I could not visualise the finished product. The fitter turned up on time and got on with the job without any bother. He worked very professionally, cleaning up any mess on the way.He was extremely fussy making sure everything fitted and worked exactly as it should. Had the shutters for a couple of weeks now and what a difference they have made to our house. They look absolutely… Read Full Review

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★★★★★

“Allan 1381548”

Written on: 16/11/2014 by nsjm1 (1 review written)

From the initial very informative consultation visit right through to the final installation visit the process was a pleasurable experience and I am delighted with the end result. … Read Full Review

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★★★★★

“1397440”

Written on: 16/11/2014 by AlisonReed (1 review written)

Initial appointment was professional and fully explained. Hence made a purchase of 11 blinds. I am a returning customer therefore knew the quality of the product, but he explained the difference of the new blinds since I purchased my first blinds 14 years ago. The fitter did a very good efficient job and arrived on time. He explained the "mechanics" of operating the blinds. A good reminder of how the get the best use of the blinds. A very successful team. … Read Full Review

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★★★★★

“Well worth the wait!!!”

Written on: 14/11/2014 by Katiel441 (1 review written)

Having already purchased shutters for our previous house we knew it was going to be a good experience and we weren't disappointed. Our salesman was patient, knew what we were after and offered very good advice. We knew the shutters we wanted - the wooden ones for our bay window - but weren't sure about the blinds for the rest of our house, He was patient while we deliberated over the colours and offered his advice willingly when asked for it. He had a lot of measuring to do which proved… Read Full Review

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★★★★★

“Angela 1386873”

Written on: 12/11/2014 by SomersallLeo (1 review written)

Designer Angela had assured me the finished Thomas Sanderson shutters would look marvellous and be compatible with the 17th century architecture. She was right! However, when Steve started his on-site fabrication I had some residual doubts. His challenge was to shoe-horn a precision engineered product into a three mullioned recessed window. None of the stone mullions; corners; cills or lintels were square or parallel. Steve fettled and expertly filleted to achieve eye-sweet perfection. The work… Read Full Review

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