Covent Garden FX Reviews - www.coventgardenfx.com

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★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Fast efficient top prices”

Written on: 24/01/2015

The title says it all . I don't need to shop around for the best deals - Coventgarden Fx the one stop shop for currency exchange great customer service… Read Full Review

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★★★★★

“Exchange rate - best available Ease of ordering -...”

Written on: 23/01/2015 by Obisdad (1 review written)

Exchange rate - best available Ease of ordering - excellent Communication - first class Delivery - dead on time Will use again without hesitation… Read Full Review

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★★★★★

“Very impressive service”

Written on: 23/01/2015 by Peter7678 (1 review written)

I was very nervous ordering currency online as this was my first time. I also telephoned, got through straight away. The person I spoke to was very helpful. The company offered one of the best rates of exchange, delivery was free because I changed £1000 and I was able to select a day for delivery when I knew I would be in and package would arrive before 1pm. Superb service and I would definitely do it again with Covent Garden FX… Read Full Review

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★★★★★

“Superb, efficient service”

Written on: 22/01/2015 by cbBrooks1977 (1 review written)

First time I have used CoventGardenFX and was initially attracted by the competitive Euro rate they offered. Ordering was simple, payment was via a bank transfer and delivery was on time and free. What more could you possibly ask for. Doubt I will use anyone else in the future. Nothing else to add to that… Read Full Review

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★★★★★

“Currency arrived on time.”

Written on: 15/01/2015 by Mikebirley (1 review written)

I found the website easy to use and the person I talked to on the phone was very helpful. The US$ I ordered arrived on time and was a mixture of various denominations instead of all high-value notes which can be a nuisance when trying to use them. Please with the service I received and cannot think of anything I did not like… Read Full Review

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★★★★★

“Great service, reliable and fast”

Written on: 15/01/2015 by Ignaciof328 (1 review written)

Good exchange rates, easy transaction, reliable service and fast delivery. Very happy with the service I received… Read Full Review

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★★★★★

“WOULD HIGHLY RECOMMEND”

Written on: 07/01/2015

I HAVE USED THIS FIRM FOR SEVERAL YEARS MAINLY TO BUY US DOLLARS. THEY ARE FRIENDLY, EFFICIENT, ACCESSIBLE BY PHONE AND RELIABLE ON POSTING OUT MONEY OUTSIDE OF LONDON. THEIR RATES ARE VERY COMPETITIVE AND I WOULD NOT USE ANYONE ELSE… Read Full Review

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★★★★★

“Excellent service good rates would use next time I...”

Written on: 06/01/2015 by Pearsongu126 (1 review written)

Excellent service good rates would use next time I need currency… Read Full Review

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★★★★★

“Best Cash Rates ”

Written on: 05/01/2015 by Torres376 (1 review written)

Fabulous FX cash rates, beat the high street banks, very professional service, and I would highly recommend to friends/family and colleagues… Read Full Review

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★★★★★

“Universal Currency Exchange”

Written on: 04/01/2015

The service was, as always, speedy secure, efficient and highly competitive. The online process was uncomplicated and, if telephoning,the staff were extremely courteous and helpful… Read Full Review

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★★★★★

“Great service”

Written on: 30/12/2014 by gdCurran222 (1 review written)

Absolutely 1st class service and rates. Could not be better! I was a little reticent at first, because I live in the North of England I have always used my bank, but not anymore, I will always use Covent Garden from now in… Read Full Review

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★★★★★

“Brilliant Brilliant Brilliant”

Written on: 24/12/2014 by eqRyan103 (1 review written)

Great service - again. Won't bother to search elsewhere in future - just use Covent Garden. Great… Read Full Review

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★★★★★

“Best currency exchange in London”

Written on: 21/12/2014 by Morenost1969 (1 review written)

Top notch service and the best rates you can find. If you can be bothered calling you may get an even better rate. Highly recommended… Read Full Review

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★★★★★

“Trustworthy”

Written on: 19/12/2014 by Kripa77 (1 review written)

I found them by an online search in sep. Used them twice now and very impressed with the rates, service and speed. They do exactly what's on the website and I cldnt find a better rate. Quite pleased… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 18/12/2014

We alway have excellent service and very pleasant staff at the other end of the phone to give advice and help , never had a problem and the money always comes when they say it will , great relief to be able trust someone theses days isn't it , Thanks again !… Read Full Review

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★★★★★

“A 5* service”

Written on: 10/12/2014 by Connect2U (1 review written)

I have no hesitation in recommending this company for their competitive exchange rates and their customer service is the best. They were brilliant in every every element of this transaction and was very patient when my bank took it upon themselves to cancel the initial transfer. They are reliable, efficient and attentive. Don't even think about going elsewhere, you won't find better. Thank you Covent Garden FX… Read Full Review

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★★★★★

“Couldn't have been more simple”

Written on: 09/12/2014 by AndyGu (1 review written)

The transaction went something like this: Ordered Euros - received e mail confirmation - transferred money - received e mail - received tracking number - Euros delivered bang on time - as simple as that.....!!!! Best rate, easy and quick, no fuss - would definitely use again… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/12/2014

No problems at all. Very pleased with service. Would definitely use again… Read Full Review

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★☆☆☆☆

“SHORT CHANGED BEWARE ”

Written on: 04/12/2014 by tony0022 (3 reviews written)

SEE ADVERTISED RATE .WHEN I COLLECTED CURRENCY WAS PAID 9 EURIOS LESS .WAS TOLD BY OWNER THATS ALL YOUR GETTING AVOID AT ALL COSTS .REPORTED TO TRADING STANDARDS… Read Full Review

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Samcoventgardenfx's Response to tony0022's Review

Written on: 05/12/2014

Hello,

Our advertised rate is correct and if you had followed the instructions in the email that was sent to you you would have received the exact rate you placed. The email clearly states you need to pay us that day to receive that rate. We do not take huge chunks of commission or any commission for that matter that is how we continue to offer customers excellent rates that are hard to beat but we do ask the order is paid for that day for that rate which we think is more than reasonable whether they are collecting or having the order securely posted. This is all very clear when you are placing an order and before you are asked to pay. If you want that rate that's great! we really want you to have it to but you must pay us on time so we can buy it in at that rate. We are more than happy for you to report this to Trading Standards. Regards - Sam Customer Services Manager

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Tony0022's reply to Samcoventgardenfx's Comment

Written on: 09/12/2014

pigs may fly you done me for 8 euros

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Wales08's Response to tony0022's Review

Written on: 06/12/2014

Very pleased with the service, ordered online for next day delivery, went very smoothly and a great rate as well. Will use again, many thanks to Sam for all of his kind help

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Samcoventgardenfx's reply to Wales08's Comment

Written on: 08/12/2014

Thanks a lot for your kind words! Sam

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★☆☆☆☆

“When Covent Garden overpay I get accused of theft!! ”

Written on: 27/11/2014 by Kendrick31 (1 review written)

COVENT GARDEN FX (CURRENCY EXCHANGE) OVERPAID ME THEN ACCUSED ME OF THEFT!!!! The situation I found myself in this week was very upsetting indeed. I sent dollars in to be exchanged for pounds with Covent Garden FX and was overpaid by them.....their mistake. They wrote and asked for the money back the following day and I agreed by return of email, but stated that I was working 9am till 6pm through the week and on Saturdays so they would have to wait for a while until I could go to the bank… Read Full Review

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Samcoventgardenfx's Comment

Written on: 08/12/2014

Hello,

We are indeed very sorry that this went the way it did but if could just explain again to you.
It was completely our fault that we overpaid you and i did offer to make this up to you on your next order and i am genuinely sorry. It was a human error.
The problem was that we sent quite a few emails to you to explain the situation and at first we heard nothing from you. We then called the landline you had put on your order and were told by a gentleman that we had the wrong number. Your mobile was continuously engaged all the time and there was no reply to the text message i sent. It was only after sending an email 2 days later that we couldn't get in touch with you due to incorrect information on your account that you contacted us that you replied saying you would get it back asap and i replied if you get it back to us by the following Monday it would be appreciated as i had to report to accounts. A week passed and we never heard from you, so i emailed several times over a course of days just to see what was happening and you never got in touch and that was the only way we could get in touch with you having put unobtainable numbers on your order and an address that didn't match with your name. Only when i sent an email saying i have tried to get in contact numerous times but have had no joy and will now have to hand over to the accounts and legal dept did i get any response from you. You left me with no choice, i told you in the emails please please to get in touch with me before i have to do this but i heard nothing until i told you i had to hand it over.I never ever accused you of being a thief but it came to a point where i could no longer deal with this as a customer service enquiry because i was getting nowhere and hadn't heard from you. You knew we had had trouble with the information you provided to us, nothing matched but you just ignored me and the last thing i wanted to do was to hand this over to. I am truly sorry this happened, if you had contacted me to let me know what was going on instead of ignoring me this could have been dealt with much better and would have been able to compensate you on your next order. It was absolutely reasonable for you to want time to pay this in because of work and because you didn't know how to do telephone banking i do understand this but by ignoring me i didn't know what else to do. Sam


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Susiefruit's Comment

Written on: 15/12/2014

One email from you which I replied to. I said I needed time to get to the bank due to late working hours and I said nothing about I didn't 'understand' how to do online banking, I said I didn't have that facility on that particular account. Please get it right.
My address is correct as are my phone numbers.
Your company doesn't do itself any favours on this website trying to make your customers look stupid or appear untrustworthy. Never a good idea :-(

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Tony0022's Comment

Written on: 23/12/2014

Yes covent garden fx are not honest avoid

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