Covent Garden FX Reviews - www.coventgardenfx.com

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★★★★★
4.9 / 5
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Latest Reviews

★★★★★

“Great hassle free service.”

Written on: 18/03/2017 by jackiecc (1 review written)

Spoke to a really helpful guy about a couple of queries, he talked me through them. Ordered currency at 2pm arrived next day special delivery. Will definately use them again. Thanks guys… Read Full Review

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★★★★★

“Happy recipient”

Written on: 25/02/2017 by ayUnderwood386 (1 review written)

I have always found Covent Garden FX to be excellent and the best rates on offer. Many thanks. … Read Full Review

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★★★★★

“Best Currency Exchange”

Written on: 19/02/2017

It was very easy & safe to get foreign exchange currency for the four countries I was visiting.The rate of exchange was very good and it was safely delivered to my address in good time. I have returned any leftover currency using the Royal Mail special delivery service which fully insures against any loss. I would fully recommend Convent Garden FX as they provide excellent service… Read Full Review

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★★★★★

“The best exchange business in the UK !”

Written on: 03/02/2017 by GrahamWillows (1 review written)

Initial contact over the phone , she was extremely helpful and cheerful . The rate was the highest available , and currency arrived as promised . Fabulous service , as it was on previous orders . A family business , puts it above the rest. We are on holiday all of a sudden !… Read Full Review

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★★★★★

“Currency”

Written on: 01/02/2017 by ClaireGill13 (1 review written)

Excellent service from the moment I called to place my order, good communication throughout and delivered on time… Read Full Review

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★★★★★

“Courteous service, ”

Written on: 30/01/2017 by burmaboy (1 review written)

I have used the services of this Company on 2 occasions and they are really a breath of fresh air, easy to contact, and super efficient and helpful. We will definitely be using this family run Company again in the near future… Read Full Review

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★★★★★

“Best exchange rates”

Written on: 23/01/2017 by TessaCrowley255 (1 review written)

1st class service with the best rates available at the time. No hesitation in recommending to friends and family… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 22/01/2017 by Rhys309 (1 review written)

Easy to use website, tends to offer the best xr on the market and the delivery service via royal mail is excellent. Bear in mind there is a delivery charge if your order is < £750 but this doesn't affect me as my orders tend to exceed this amount. … Read Full Review

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★★★★★

“Euros ordered, very officiant ”

Written on: 21/01/2017 by MazCaz (1 review written)

I have never ordered online before and it was Very easy to the use web site. I had a glitch in the payment system but that was my bank and not Covent Garen FX , found this out after calling the web sites number ( very helpful ) The rates were much better than the post office where I usually go. I ordered my monies to be delivered on a Saturday and they arrived 9:15 am Good denominations included, spot on, good communication easy Peasy web site if I can do it anyone can. thank you. Marion… Read Full Review

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★★★★★

“First Time User”

Written on: 21/01/2017 by Abbey299 (1 review written)

Being a first time user I was a little unsure about the process and security. I had no need to worry as everything went very well and the service was excellent. The online process was easy and I received the currency I required on time. I would fully recommend Convent Garden FX to anyone and will use them again… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/01/2017

I ordered £2200 worth of euros with some trepidation as I had never used a postal service before. Service was excellent and euros arrived at time instructed. Staff excellent and very reassuring on phone. Will definitely use again. Site was very easy to use and email response was immediate… Read Full Review

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★★★★★

“1st Time User”

Written on: 12/01/2017 by AylaBond484 (1 review written)

Thank you for your 5Star service My first time with you will certainly be back again Competitive rates email accepting order delivery on date as requested Thanks again… Read Full Review

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Samcoventgardenfx's Comment

Written on: 12/01/2017

You're very welcome and thank you for the lovely review!

Sam and all the team at Coventgardenfx

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★★★★★

“Excellent service and rates”

Written on: 07/01/2017 by SophiaSchofield (1 review written)

Excellent service and extremely competitive rates from a family run company. I was very impressed with their service last year and will be using them again shortly. Their rates were the best I could find anywhere, and they were able to give me the denominations that I required too. I was a bit nervous about bank transfering the funds, but this was for no reason as I got exactly what I ordered exactly when they said I'd get it Would definitely recommend!… Read Full Review

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Samcoventgardenfx's Comment

Written on: 12/01/2017

Hello!

Wow! Thank you very much for the review

We work really hard to give you a competitive rate so really pleased you liked the service.

All the best,

Sam and all the team at Coventgardenfx

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★★★★★

“BuyBack”

Written on: 10/12/2016 by Caroladenham (2 reviews written)

I was rather nervous about sending currency through the post on behalf of a relation who is living in Spain and wanting sterling for his Christmas holiday here. Spoke initially to a lovely chap who reassured me and everything has gone like clockwork. I couldn't be more pleased. I have used this company before to buy my own holiday currency and have found them to be thoroughly professional in all transactions. Highly recommended… Read Full Review

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Samcoventgardenfx's Response to Caroladenham's Review

Written on: 12/01/2017

Thank you very much and glad we could help with a good sterling rate for you, hope your relation was pleased.

Take care,

Sam and all the team at Coventgardenfx

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★★★★★

“Holiday money”

Written on: 07/12/2016

This is the second time i have used Covent Garden FX and the service is excellent from start to finsh, i recieved my euros at 10am by Royal mail on the day i requested. No problems at all. I will defo use again… Read Full Review

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★★☆☆☆

“Good Rates but.......”

Written on: 29/11/2016 by Romero206 (1 review written)

Whenever I opened the currency envelope from Covent Garden FX I was shocked to find that the euro rate stated on my contract had decreased without the company informing me. This was the first time that I had used the service and I wrongly assumed that the exchange rate would be honoured.Whenever I phoned CGFX to complain about the reduced rate I was told that the fault was mine as I had ' not bothered to get to the bank on time ' . After an apology for this statement the mechanics of the CGFX… Read Full Review

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Samcoventgardenfx's Comment

Written on: 30/11/2016

Hello,

As was advised on telephone conversation all rates are honoured to customers who pay for their currency on the day of ordering. All rates are live and if you order your currency and pay for it on the same day we will honour that rate.

You confirmed you placed your order and chose not to make any payment until Monday afternoon and the rate on your order was adjusted to live market rate on Monday when Payment was received.

As much as we would all like to achieve the highest rate when ordering you have to pay for the currency on the same day to get that rate. To put this as simply as possible you ordered and did not pay for your currency the same day.

Looking at your feedback its difficult to know where within our process we can improve the communication regarding possible rate change when customers are informed by email prior to them making payment

'We will honour the rate booked provided we receive the funds the same day the order is placed. Late payment will result in a rate change or cancellation of the order.'

This is very clear on the email and in bold


You agreed that you had read that and i'm sorry you don't seem to understand that if you do not pay us on time we cannot buy from the supplier at that rate.

If you would have called and let us know or emailed before you paid we could have helped you with this matter but we are satisfied that we made it perfectly clear to you about payment in the email and asking a small family business to give you vouchers and honour that rate is a little unfair considering we couldn't possibly buy currency at that rate because you had failed to pay on time.

Kind Regards,

Sam and Victoria

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★★★★★

“Top rate service”

Written on: 24/11/2016 by EliasMorgan (1 review written)

I have used Covent Garden FX many times.They are an excellent company to deal with. Highly recommend. Thank you… Read Full Review

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★★★★★

“Excellent communication & service”

Written on: 23/11/2016 by Giulianaj128 (1 review written)

The first thing a business dealing in cash by post and BAC transfers needs to get right is communication and CoventGardenFx did do so. Their website is easy to navigate and use with all information to hand. Nevertheless I did have a query so I phoned their number. The call was answered quickly and dealt with efficiently. I ordered £2,500 worth of dollars at 1630hrs for delivery two days later. I received several emails keeping me abreast of progress 1) Acknowledgement of the order 2)… Read Full Review

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★★★★★

“Excellent communication & service”

Written on: 23/11/2016 by Giulianaj128 (1 review written)

The first thing a business dealing in cash by post and BAC transfers needs to get right is communication and CoventGardenFx did do so. Their website is easy to navigate and use with all information to hand. Nevertheless I did have a query so I phoned their number. The call was answered quickly and dealt with efficiently. I ordered £2,500 worth of dollars at 1630hrs for delivery two days later. I received several emails keeping me abreast of progress 1) Acknowledgement of the order 2)… Read Full Review

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★★★★★

“Purchasing foreign Currancy ”

Written on: 18/11/2016 by TeresaO (1 review written)

I telephoned on Wednesday to discuss with Convent Garden FX direct. Made my decision to use this company on Thursday. Did the necessary with the bank on Thursday by the time I returned home there were emails from FX informing me of the transaction and my Dollars arrived before the time stated by FX on the Friday. Will use these guys again. So simple and painless. BRILLIANT!!… Read Full Review

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