Covent Garden FX Reviews - www.coventgardenfx.com

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★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Very good customer service ”

Written on: 18/12/2014

We alway have excellent service and very pleasant staff at the other end of the phone to give advice and help , never had a problem and the money always comes when they say it will , great relief to be able trust someone theses days isn't it , Thanks again !… Read Full Review

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★★★★★

“A 5* service”

Written on: 10/12/2014 by Connect2U (1 review written)

I have no hesitation in recommending this company for their competitive exchange rates and their customer service is the best. They were brilliant in every every element of this transaction and was very patient when my bank took it upon themselves to cancel the initial transfer. They are reliable, efficient and attentive. Don't even think about going elsewhere, you won't find better. Thank you Covent Garden FX… Read Full Review

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★★★★★

“Couldn't have been more simple”

Written on: 09/12/2014 by AndyGu (1 review written)

The transaction went something like this: Ordered Euros - received e mail confirmation - transferred money - received e mail - received tracking number - Euros delivered bang on time - as simple as that.....!!!! Best rate, easy and quick, no fuss - would definitely use again… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/12/2014

No problems at all. Very pleased with service. Would definitely use again… Read Full Review

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★☆☆☆☆

“SHORT CHANGED BEWARE ”

Written on: 04/12/2014 by tony0022 (3 reviews written)

SEE ADVERTISED RATE .WHEN I COLLECTED CURRENCY WAS PAID 9 EURIOS LESS .WAS TOLD BY OWNER THATS ALL YOUR GETTING AVOID AT ALL COSTS .REPORTED TO TRADING STANDARDS… Read Full Review

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Samcoventgardenfx's Response to tony0022's Review

Written on: 05/12/2014

Hello,

Our advertised rate is correct and if you had followed the instructions in the email that was sent to you you would have received the exact rate you placed. The email clearly states you need to pay us that day to receive that rate. We do not take huge chunks of commission or any commission for that matter that is how we continue to offer customers excellent rates that are hard to beat but we do ask the order is paid for that day for that rate which we think is more than reasonable whether they are collecting or having the order securely posted. This is all very clear when you are placing an order and before you are asked to pay. If you want that rate that's great! we really want you to have it to but you must pay us on time so we can buy it in at that rate. We are more than happy for you to report this to Trading Standards. Regards - Sam Customer Services Manager

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Tony0022's reply to Samcoventgardenfx's Comment

Written on: 09/12/2014

pigs may fly you done me for 8 euros

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Wales08's Response to tony0022's Review

Written on: 06/12/2014

Very pleased with the service, ordered online for next day delivery, went very smoothly and a great rate as well. Will use again, many thanks to Sam for all of his kind help

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Samcoventgardenfx's reply to Wales08's Comment

Written on: 08/12/2014

Thanks a lot for your kind words! Sam

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★☆☆☆☆

“When Covent Garden overpay I get accused of theft!! ”

Written on: 27/11/2014 by Kendrick31 (1 review written)

COVENT GARDEN FX (CURRENCY EXCHANGE) OVERPAID ME THEN ACCUSED ME OF THEFT!!!! The situation I found myself in this week was very upsetting indeed. I sent dollars in to be exchanged for pounds with Covent Garden FX and was overpaid by them.....their mistake. They wrote and asked for the money back the following day and I agreed by return of email, but stated that I was working 9am till 6pm through the week and on Saturdays so they would have to wait for a while until I could go to the bank… Read Full Review

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Samcoventgardenfx's Comment

Written on: 08/12/2014

Hello,

We are indeed very sorry that this went the way it did but if could just explain again to you.
It was completely our fault that we overpaid you and i did offer to make this up to you on your next order and i am genuinely sorry. It was a human error.
The problem was that we sent quite a few emails to you to explain the situation and at first we heard nothing from you. We then called the landline you had put on your order and were told by a gentleman that we had the wrong number. Your mobile was continuously engaged all the time and there was no reply to the text message i sent. It was only after sending an email 2 days later that we couldn't get in touch with you due to incorrect information on your account that you contacted us that you replied saying you would get it back asap and i replied if you get it back to us by the following Monday it would be appreciated as i had to report to accounts. A week passed and we never heard from you, so i emailed several times over a course of days just to see what was happening and you never got in touch and that was the only way we could get in touch with you having put unobtainable numbers on your order and an address that didn't match with your name. Only when i sent an email saying i have tried to get in contact numerous times but have had no joy and will now have to hand over to the accounts and legal dept did i get any response from you. You left me with no choice, i told you in the emails please please to get in touch with me before i have to do this but i heard nothing until i told you i had to hand it over.I never ever accused you of being a thief but it came to a point where i could no longer deal with this as a customer service enquiry because i was getting nowhere and hadn't heard from you. You knew we had had trouble with the information you provided to us, nothing matched but you just ignored me and the last thing i wanted to do was to hand this over to. I am truly sorry this happened, if you had contacted me to let me know what was going on instead of ignoring me this could have been dealt with much better and would have been able to compensate you on your next order. It was absolutely reasonable for you to want time to pay this in because of work and because you didn't know how to do telephone banking i do understand this but by ignoring me i didn't know what else to do. Sam


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Susiefruit's Comment

Written on: 15/12/2014

One email from you which I replied to. I said I needed time to get to the bank due to late working hours and I said nothing about I didn't 'understand' how to do online banking, I said I didn't have that facility on that particular account. Please get it right.
My address is correct as are my phone numbers.
Your company doesn't do itself any favours on this website trying to make your customers look stupid or appear untrustworthy. Never a good idea :-(

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★★★★★

“Excellent Customer Service”

Written on: 19/11/2014 by Nalamac (1 review written)

Very good exchange rate. Ordering online was easy, with the cash being delivered the following morning as requested. Speaking to the staff on the phone, they were very friendly, polite and helpful. I will definitely be recommending them, and also using the service again, myself… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 19/11/2014 by Yazmin149 (1 review written)

Good rate, brilliant service and patient and reassuring help from them when I rang terrified I had entered something incorrectly which may have sent my money to the wrong place! Will definitely be back.. Thank you… Read Full Review

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★★★★★

“Just the job!”

Written on: 14/11/2014 by paul777 (3 reviews written)

Excellent service. Combination of good rates and excellent easy to use service guarantee my custom and I shall continue to recommend to friends. For those who can't get to Covent Garden, the postal service works very well. … Read Full Review

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★★★★★

“Just the job!”

Written on: 14/11/2014 by paul777 (3 reviews written)

Excellent service. Combination of good rates and excellent easy to use service guarantee my custom and I shall continue to recommend to friends. For those who can't get to Covent Garden, the postal service works very well. … Read Full Review

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★★★★★

“Superb, friendly helpful and efficient service ”

Written on: 02/11/2014 by JPPlatt (1 review written)

I was very wary of sending money to a company in London who I did not know. Given that their USA $ rates were so good I decided to take the plunge. I needn't have worried. The staff were friendly, relaxed (not pushy), informative and couldn't help me enough (I think they are a family business). I instantly felt reassured and that my money was safe. My $ came in the post exactly when they said they would. There were a couple of issues with sending emails but when I rang, the staff did all… Read Full Review

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★★★★★

“Hassle Free Transaction”

Written on: 24/10/2014

Right from sending your order the correspondence is great.Easy to follow emails and peace of mind tracking information,will be using again and again. Many thanks… Read Full Review

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★★★★★

“Best Rates, Best Service”

Written on: 23/10/2014 by 363King (1 review written)

Have been using Covent Garden for a few years now. Found them after doing extensive research on the 'net. I'm supposed to get preferential rates from my bank but CG beat them by 3 cents on the Euro. So easy to do online and gets delivered on the day you want. Always recommend to friends that are looking to change anything over £1,000 so you get the free delivery. Sam Cooke… Read Full Review

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★★★★★

“If you like to receive GOOD customer service.............”

Written on: 22/10/2014 by EnglishWillie (1 review written)

Since first finding COVENT GARDEN FX online a few years back, I have NEVER had a single occasion to complain about the way they have treated me and processed my orders. Of most importance is the fact that they are the absolute tops in terms of the exchange rates they give......and they are super-secure (unlike the company I had previously used which "went to the wall" leaving their customers hugely out of pocket!!). So, to summarise:- Great Service! Great Rates! Friendly and… Read Full Review

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★★★★★

“written by rjl on22oct,2014”

Written on: 22/10/2014 by 389Nielsen (1 review written)

ordered dollars pm 20th at 1600 arrived in post 1100 hours 22nd,first time dealing with you super service and no problems thank you… Read Full Review

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★★★★★

“Easy, Fast, Good Rate - what more could you possibly want”

Written on: 22/10/2014 by sbBeach84 (1 review written)

Ordered Euros yesterday morning - took only a few minutes - and I have just received the money this morning - Perfect. Easy process, it was helpful to get a few mails letting me know when the transfer went through and helpful to get a tracking number. Sort of scary sending money off to a company for the first time - just in case - but I'll definitely be doing it again… Read Full Review

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★★★★★

“Fast, efficient with the the best rates around”

Written on: 22/10/2014 by Nikkiwebz (1 review written)

I was searching high and low for the most competitive rates and I came across covent garden fx. I followed a really simple process and my money has been delivered within the time frames given. Will definitely use again… Read Full Review

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★★★★★

“Best rates and great delivery”

Written on: 21/10/2014 by DrKen (1 review written)

Was recommended by a friend. Thank goodness he did! I phoned to check procedure. Very polite service and plain speaking. I then ordered online. Received email immediately with details of how to transfer money. Received best rate anywhere and was delivered as promised on time. Will definitely use again and recommend to my friends… Read Full Review

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★★★★★

“Foriegn Exchange Rate”

Written on: 21/10/2014 by olStuart390 (1 review written)

Excellent exchange rate and easy to buy currency. Process from the order to delivery was extremely fast. Wish I had found these before now but will certainly use again in the future. Once very happy customer… Read Full Review

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★★★★★

“Dollars for travel to the USA”

Written on: 09/10/2014 by xtGibbs101 (1 review written)

From the initial enquiry all the way through to ordering & delivery of my currency, CoventGardenFX were superb. They keep you up to date with where your transaction is in the process and any questions asked to customer service are answered promptly. Ordered currency on the Monday morning, transferred payment for the dollars and they were delivered the next day. Excellent service… Read Full Review

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Samcoventgardenfx's Comment

Written on: 16/10/2014

Thank you so much for the lovely review and really pleased you were happy with us. Have a lovely time away - Sam and all the staff at Coventgardenfx

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