Covent Garden FX Reviews - www.coventgardenfx.com

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★★★★★
4.9 / 5
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Latest Reviews

★★★★★

“Holiday money”

Written on: 07/12/2016

This is the second time i have used Covent Garden FX and the service is excellent from start to finsh, i recieved my euros at 10am by Royal mail on the day i requested. No problems at all. I will defo use again… Read Full Review

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★★☆☆☆

“Good Rates but.......”

Written on: 29/11/2016 by Romero206 (1 review written)

Whenever I opened the currency envelope from Covent Garden FX I was shocked to find that the euro rate stated on my contract had decreased without the company informing me. This was the first time that I had used the service and I wrongly assumed that the exchange rate would be honoured.Whenever I phoned CGFX to complain about the reduced rate I was told that the fault was mine as I had ' not bothered to get to the bank on time ' . After an apology for this statement the mechanics of the CGFX… Read Full Review

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Samcoventgardenfx's Comment

Written on: 30/11/2016

Hello,

As was advised on telephone conversation all rates are honoured to customers who pay for their currency on the day of ordering. All rates are live and if you order your currency and pay for it on the same day we will honour that rate.

You confirmed you placed your order and chose not to make any payment until Monday afternoon and the rate on your order was adjusted to live market rate on Monday when Payment was received.

As much as we would all like to achieve the highest rate when ordering you have to pay for the currency on the same day to get that rate. To put this as simply as possible you ordered and did not pay for your currency the same day.

Looking at your feedback its difficult to know where within our process we can improve the communication regarding possible rate change when customers are informed by email prior to them making payment

'We will honour the rate booked provided we receive the funds the same day the order is placed. Late payment will result in a rate change or cancellation of the order.'

This is very clear on the email and in bold


You agreed that you had read that and i'm sorry you don't seem to understand that if you do not pay us on time we cannot buy from the supplier at that rate.

If you would have called and let us know or emailed before you paid we could have helped you with this matter but we are satisfied that we made it perfectly clear to you about payment in the email and asking a small family business to give you vouchers and honour that rate is a little unfair considering we couldn't possibly buy currency at that rate because you had failed to pay on time.

Kind Regards,

Sam and Victoria

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★★★★★

“Top rate service”

Written on: 24/11/2016 by EliasMorgan (1 review written)

I have used Covent Garden FX many times.They are an excellent company to deal with. Highly recommend. Thank you… Read Full Review

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★★★★★

“Excellent communication & service”

Written on: 23/11/2016 by Giulianaj128 (1 review written)

The first thing a business dealing in cash by post and BAC transfers needs to get right is communication and CoventGardenFx did do so. Their website is easy to navigate and use with all information to hand. Nevertheless I did have a query so I phoned their number. The call was answered quickly and dealt with efficiently. I ordered £2,500 worth of dollars at 1630hrs for delivery two days later. I received several emails keeping me abreast of progress 1) Acknowledgement of the order 2)… Read Full Review

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★★★★★

“Excellent communication & service”

Written on: 23/11/2016 by Giulianaj128 (1 review written)

The first thing a business dealing in cash by post and BAC transfers needs to get right is communication and CoventGardenFx did do so. Their website is easy to navigate and use with all information to hand. Nevertheless I did have a query so I phoned their number. The call was answered quickly and dealt with efficiently. I ordered £2,500 worth of dollars at 1630hrs for delivery two days later. I received several emails keeping me abreast of progress 1) Acknowledgement of the order 2)… Read Full Review

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★★★★★

“Purchasing foreign Currancy ”

Written on: 18/11/2016 by TeresaO (1 review written)

I telephoned on Wednesday to discuss with Convent Garden FX direct. Made my decision to use this company on Thursday. Did the necessary with the bank on Thursday by the time I returned home there were emails from FX informing me of the transaction and my Dollars arrived before the time stated by FX on the Friday. Will use these guys again. So simple and painless. BRILLIANT!!… Read Full Review

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★★★★★

“excellent service”

Written on: 17/11/2016 by Hectorb1971 (1 review written)

excellent service, swift and efficient… Read Full Review

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★★★★★

“Great Service, Great Rate, Helpful happy staff. ”

Written on: 02/11/2016 by Camryn341 (1 review written)

Look nowhere else for your cash. Delivery, day after ordered at 1pm excellent, ex-rate the best anywhere. Secure service as you use your internet banking ( if you have to like me who lives elsewhere). So no risk. I would never go anywhere else. Thanks… Read Full Review

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★★★★★

“Amazing service”

Written on: 27/10/2016 by Ema28r (1 review written)

I ordered with this company on Wednesday morning, sent the euros via royal mail special delivery on Wednesday afternoon. I had an email Thursday dinner time to say they have received my euros and the money is already in my bank when I checked at 5 on Thursday. Really pleased with this service and will definitely use again. Still cannot quite believe how fast the money was in my account and how smoothly it all went. I'm not usually one for doing stuff online so was a bit wary at using this… Read Full Review

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★★★★★

“first rate”

Written on: 27/10/2016

good rates just had delivery as requested.small hitch with on line ordering but put it down to a senior moment on my part but you sorted me out on the phone without a hitch will be using your services from now on… Read Full Review

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★★★★★

“Excellent service and best exchange rate I could find...”

Written on: 21/10/2016 by Justinem1983 (1 review written)

Excellent service and best exchange rate I could find - will definitely use again. Informed Royal Mail special delivery tracking number and delivery date which was one working day from date of order. … Read Full Review

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★★★★★

“No problems ”

Written on: 17/10/2016 by vtGoode315 (1 review written)

Straight forward process, and reassuring member of staff to talk to on end of phone, regarding next day delivery.Currency arrived, as expected, and rate was competitive. Would certainly use again… Read Full Review

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★★★★★

“First class service”

Written on: 05/10/2016

Had us dollars to exchange and checked out companies on a comparison site, there were a couple of other companies offering a slightly better rate but I opted for Coventgardenfx based on the reviews and was not disappointed. Posted my cash from Northern Ireland on Monday, received e mail on Tuesday saying it had arrived and the money was in my bank account on Wednesday. So simple, excellent service, would definitely recommend… Read Full Review

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★★★★★

“True to their word..”

Written on: 03/10/2016

Used for the first time as they offered the best rate. Web site easy to use & follow. Did a bank transfer & was notified when they received it. Cash arrived at 10am following day by special delivery, from the time of me paying to dispatch the rete must have changed as I got an extra Dolar. True to their word, honest company will definitely use again & recommend. Thanx… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 24/08/2016 by blueboy594 (1 review written)

First time used this firm, and after fast efficient service will use again best rates also very happy they way money was organized into different amounts without asking… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/07/2016 by mikethebus (2 reviews written)

Sent US $828.00 on Friday afternoon, it arrived Monday morning and the money was in my account that evening and they offered the best rate available. Excellent service and would definitely use them again!!… Read Full Review

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Samcoventgardenfx's Response to mikethebus's Review

Written on: 05/08/2016

Thank you very much for the lovely review and glad we could pay you promptly with a great rate,

Sam and everyone at Coventgardenfx

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Samcoventgardenfx's Response to mikethebus's Review

Written on: 05/08/2016

Thank you very much for the lovely review and glad we could pay you promptly with a great rate,

Sam and everyone at Coventgardenfx

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★★★★★

“Euros ”

Written on: 17/07/2016 by LandenGuzman47 (1 review written)

Easy to order online. Arrived on day requested. Asked for no note larger than 50 Euros. Received a mixture of 5, 10, 20 & 50 Euro notes… Read Full Review

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Samcoventgardenfx's Comment

Written on: 05/08/2016

Thank you for the review! Glad we could get you those notes, we try our best to match the note requirements

Hope you have/had a lovely break!

Sam and everyone at Coventgardenfx

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★★★★★

“Fast and trouble free!”

Written on: 08/07/2016 by Ryanjordan85 (1 review written)

Exchanged 700 US dollars back to pounds, posted letter Wednesday money was in bank Friday. Can't get much better than that. Best rates and easy trouble free transaction!… Read Full Review

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Samcoventgardenfx's Response to Ryanjordan85's Review

Written on: 14/07/2016

Thank you very much for the lovely comments,

All the best,

Sam and everyone at Coventgardenfx

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★★★★★

“5 Star Service”

Written on: 26/06/2016 by Edithmad (1 review written)

Third year in a row I have used this service and they never fail to impress me. Ordered Thursday paid through my bank and I had email confirming funds. Parcel arrived next morning with my holiday money. First class service they did what they always do. Thank you… Read Full Review

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Samcoventgardenfx's Response to Edithmad's Review

Written on: 14/07/2016

Thank you very much for this lovely review. We work very hard to make the customer experience as smooth and efficient as possible.

Hope you have/had a lovely holiday,

Sam and everyone at Coventgardenfx

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★★★★★

“Excellent Service”

Written on: 10/06/2016 by Waltz3428 (1 review written)

Excellent Service, having exchanged foreign currency a number of times over a number of years, I have always found Covent Garden FX to be friendly, reliable and efficient with competitive exchange rates, I would highly recommend this company to everyone. Many thanks Covent Garden FX for an excellent service again!… Read Full Review

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Samcoventgardenfx's Response to Waltz3428's Review

Written on: 14/07/2016

Our pleasure and thank you for the lovely review.

Sam and everyone at Coventgardenfx

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