written by BDClarke on 22/02/2016
Virginia Bragg provided superb service - I had to execute several transactions from Canada, routed through CD in London and on to Spain and each transaction occurred as promised. Virginia provided excellent turnaround on quotes and confirmations flowed seamlessly at each interval of the transaction. Confirmations of funds receipt from Canada; confirmation of foreign currency purchase and funds held in CD account; and, confirmation of funds dispatched to onward destination provide clear transparency, peace of mind and comfort. And, each time it happened on the value dates indicated by Virginia from the outset...well done!
written by GiannaGrady on 14/02/2016
Well pleased with the service and that was down to the help I received from your local rep. Any problems were of my making.
written by JavonMcElroy84 on 03/06/2015
Helpful in every way, and the rates are very competitive. Personalized, friendly service.
written by Andersoncs220 on 25/04/2015
Over all I found the experience a little stressful as this was my first time sending cash abroad. Would have been better if the people I spoke to had explained things instead of expecting me to know what's what and taken things at my speed instead of their own. Having said that, it all went well with no problems.
written by Lynnikins on 23/04/2015
We contacted Currencies Direct and the whole process for transferring funds from the UK to our Spanish account was very quick and very smooth. No problems will definitely use them again Thanks
written by on 09/07/2014
We transfer money between our US and UK account monthly. We used the bank services before, but currencies direct is easy to use, very responsive and good rates. We spend much less on bank fees now.
written by on 19/06/2014
A great service would highly recommend, very easy to use with reassuring safety checks.
written by on 18/05/2014
As I am not a computer wizz I found the team very helpful . I would recommend them to other people especially if they want to send money abroad...I will use them again
written by Cassidy213 on 17/05/2014
this is my first currency exchange and I chose Currencies Direct on recommendation (also recommended TorFX who are part of the same company). All the customer team I have spoken with have been excellent and helpful. However I did have a problem setting up the beneficiary details which turned out to be because I had been given the wrong information by the beneficiary. The form however did not flag up the error in anyway it simply did nothing when I tried to confirm the entry. It would be really useful to firstly be given a list or a link to it of the information that will be required for the form so jt can be obtained before the transaction starts and secondly if the form had flagged up that the information was in the wrong format so I knew what the problem was. It would also have saved me from having to trouble the team again.
written by Abdielf154 on 17/05/2014
Funds were moved quickly, but I would have like to have a full detail of wire fees when I called on the cost of the xfer.
written by Raynac465 on 17/05/2014
I have used them a couple of times and I found the service to be competitive, efficient and reliable. I will continue to use them.
written by Peterson203 on 17/05/2014
1) One of the cheapest FX firms 2) Very quick turnaround though not as fast as immediate bank wire transfer 3) Staff need to be trained on basic courtesy. They're not rude. They're just not polite either
written by sunningdale on 10/10/2013
I use currencies direct very frequently. They offer good service either through their support staff via email, or using their online systems where you can manage your account online. I would advise anyone to shop around if they're doing foreign exhange regularly. Try and get the broker to commit to a certain margin and fix it for you so you know you're getting a good deal every time. I have done this and am very happy with Currencies Direct. Currency brokers will naturally try and give themselves as a big a commission as possible so negotiate.
written by on 09/04/2013
I moved to currencies direct after trying to find a better alternative to my bank , in both commision fees and exchande rates, in transfering income from the UK to Ireland.Every time i have dealt with them the transfer between my payment of the contract and delivery in Ireland has occoured within 48 hours. The bank would take up to 4 days and charge for this privilige! Most important is that the exchange rate can be viewed on a continuing basis so you can take advantage of changes.
written by YANNIS.V on 09/04/2013
Currencies Direct offer a good alternative to the main banks for transferring funds to family and friends abroad. Speed of service is excellent and exchange rates are very competitive. Transactions are free of bureaucracy and efficient. I believe that the website could be improved to be more user friendly - when trying to make payments to existing beneficiaries the process can be cumbersome requiring the same details to be entered more than once before they are accepted. A further (minor) criticism is that there is no facility to tell the user if he has a positive balance in his account and if so, how much.
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