Currencies Direct Reviews - www.currenciesdirect.com

★★★★☆
3.7 / 5
53
74% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Best currency exchange”

Written on: 31/05/2017 by Mcmanus1 (1 review written)

I needed to send euros to Spain to purchase a property. I contacted currencies direct who gave me the best rate, no pressure to purchase or to send money into their account like other companies. The whole process went very smoothly from agreeing rate, transferring money from our bank to currencies direct, then they transferred our euros directly to our Spanish account which they received the same day. excellent service from very professional staff. Would definitely use again. No charges… Read Full Review

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★☆☆☆☆

“Bad rates and Unhelpful service from Currencies Direct. ”

Written on: 29/11/2016 by mg08 (1 review written)

I needed to transfer some money over from my home account for a deposit on a house. It’s the first time I’ve transferred money overseas and wasn’t sure how it all worked or what was the best way to go about it. After checking for advice on moneysavingexpert.com, I decided to contact Currencies Direct as they came up as recommended. I filled in the online quote form and promptly got a call off one of their sales agents who advised me that they would beat the banks rates by at least 3-5% if… Read Full Review

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★★★★☆

“Efficiently delivered value proposition”

Written on: 22/02/2016 by BDClarke (1 review written)

Virginia Bragg provided superb service - I had to execute several transactions from Canada, routed through CD in London and on to Spain and each transaction occurred as promised. Virginia provided excellent turnaround on quotes and confirmations flowed seamlessly at each interval of the transaction. Confirmations of funds receipt from Canada; confirmation of foreign currency purchase and funds held in CD account; and, confirmation of funds dispatched to onward destination provide clear… Read Full Review

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★★★★☆

“The good service”

Written on: 14/02/2016 by GiannaGrady (1 review written)

Well pleased with the service and that was down to the help I received from your local rep. Any problems were of my making… Read Full Review

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★★★★★

“New customer”

Written on: 03/02/2016 by Cristinan468 (1 review written)

Called into local office after seeing advert in free paper. Friendly welcome as I went through the door. The staff explained the procedure without using financial language, thank you. I was informed that after verifying my details, I would be contacted, probably after the weekend as it was a Friday, well they range me about 3 hours later to say confirmation had been received and I could call in to complete my transaction. Very pleased with the service… Read Full Review

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★★★★★

“Easy peasy”

Written on: 19/01/2016 by Luna441 (1 review written)

The online system was very straightforward. I got a good rate, and set up rate alerts so I'll know when to trade next! I even got a call to help introduce me to the website. Good stuff!… Read Full Review

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★★★★★

“All good . I am happy ”

Written on: 17/01/2016 by HarmonyRandall (1 review written)

All is good . All I want more is closer up to date so I do not have to phone for rates… Read Full Review

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★★★★★

“Incredible speed and professionalism”

Written on: 30/10/2015 by rzMcCarty61 (1 review written)

I have used them several times recently . This week I sold a house in Spain. Their rep met me at the notaries and driove me to a bank to deposit the cheques..two minutes . Over coffee we got a call from London confirming the rates, amounts and destinations. Within 48 hours the funds were in the right places. I checked the Post Office, three currency companies and two banks, one my own and nione had as good a rate . My Spanish bank quoted 3% on one tansactuon and up to 8% for the other one… Read Full Review

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★★★★☆

“Helpful in every way, and the rates are very...”

Written on: 03/06/2015 by JavonMcElroy84 (1 review written)

Helpful in every way, and the rates are very competitive. Personalized, friendly service… Read Full Review

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★★★★★

“Money Transfer Made Easy”

Written on: 01/06/2015 by SanaaHagan (1 review written)

Currencies Direct made what we thought would be a very long winded harrowing experience, very simple and easy, with excellent speedy customer service throughout. All aspects of the transaction explained fully giving us confidence in dealing with the company. Would definitely recommend to others… Read Full Review

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★★★★★

“Fast easy frendly”

Written on: 30/05/2015 by qbCoughlin412 (1 review written)

I found the service super fast super easy and frendly agents would recommend. In fact have done this and also on face book recommended the fast service… Read Full Review

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★★★☆☆

“Good service but exchange rates aren't as good as they...”

Written on: 26/05/2015 by vnNorris317 (1 review written)

Holiday house booking company recommended using CD for paying Euros to them. The CD site is quite straightforward and I like that they always send you a text PIN at log in. There was a glitch in the transfer system so I had to speak to a couple of people at CD and they were polite, efficient and friendly. The only issue I have with CD is that the initial exchange rate they offer as a guide price is nowhere near as good as they rate they offer when you go to make the actual purchase - initial… Read Full Review

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★☆☆☆☆

“Extremely slow service”

Written on: 20/05/2015 by djDalrymple258 (1 review written)

these guys have no urgency in carrying out your transfer, 5 days seems to be the norm. If you want your money transfered fast then don't use them. Their customer services are very unhelpful with no desire to actually help. Their rates are not that great either. Only slightly better than most banks… Read Full Review

By Claremoody

Written on: 28/05/2015

Hello,

Thank you for your feedback. We aim for a smooth transfer process with all our customers and apologise this was not the case this time round. Our service to you matters and we focus on building relationships with all of our clients. Rest assure that we will review this case and take necessary actions to avoid these kind of inconveniences from happening again in the future.

Best wishes


Currencies Direct

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★☆☆☆☆

“UNACCEPTABLE EXPERIENCE/ NO CUSTOMER CARE/POOR INFORMATION”

Written on: 06/05/2015

UNACCEPTABLE EXPERIENCE - lack of customer care - poor information This is the second time that I have used Currencies Direct. I needed to exchange Sterling into Euros to transfer into my UK EURO account (held with Barclays Bank of which I have been a customer for over 40 years). My funds were transferred on the 5th May 2015 9.00 am after having filled in their required information details (to comply with current monetary legislation - and quite rightly due to money laundering) on the 4th May… Read Full Review

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★★★★★

“Excellent, efficient service”

Written on: 30/04/2015

This company make international transfers of currency easy and provide a service that saves you money. The staff are friendly, knowledgable and helpful and my transfers were quick and efficient. I used the office in Mojacar, Spain and would highly recommend them to anyone. They kept me well informed and it was reassuring to know that my money was in safe hands. I will be using them for all my future transactions… Read Full Review

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★★★★☆

“First usage review.”

Written on: 25/04/2015 by Andersoncs220 (1 review written)

Over all I found the experience a little stressful as this was my first time sending cash abroad. Would have been better if the people I spoke to had explained things instead of expecting me to know what's what and taken things at my speed instead of their own. Having said that, it all went well with no problems… Read Full Review

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★★★★☆

“Easy to work with”

Written on: 23/04/2015 by Lynnikins (2 reviews written)

We contacted Currencies Direct and the whole process for transferring funds from the UK to our Spanish account was very quick and very smooth. No problems will definitely use them again Thanks… Read Full Review

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★★★★★

“Most helpful and down to Earth bunch of people”

Written on: 23/04/2015 by gnuelk (1 review written)

Nice to deal with a group of people who are helpful, knowledgeable and who also live in the real world. Can't recommend them enough… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 17/03/2015

Purchased currency from currencies direct. They took my money but then refused to do the transfer. Complained to the CEO as per their terms and conditions, but he was rude also and threatened to publish personal information if I reviewed the company negatively. Staff were quick to take my money, but then were asking all sorts of personal information. I complied initially, but they just kept on asking for more and more so I cancelled the order. Initially refused to return my money, then said… Read Full Review

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★☆☆☆☆

“Beware Of Solicitors Letter”

Written on: 27/01/2015 by davidlittle (1 review written)

In December 2014 I telephone Currencies Direct and asked to transfer a 6 figure sum of USD to GBP. We agreed a price for my USD IF the business deal I was doing to obtain the USD came in. The deal did not come in and so there was no need to transfer currencies. When I told them my account was shut within the hour and a solicitors letter through my door asking for over £2k in lost profit! At no point did I agree or get told about any charges in the event the transaction was to be cancelled… Read Full Review

Claremoody's Response to davidlittle's Review

Written on: 04/02/2015

Hello

Thank you for your review. We do appreciate our customers’ feedback and it is important to us that our clients are satisfied with the services we provide.

The answer below is based on the information provided in your review. Should you have additional information which would help us look into your specific case, please do contact us.

You mention that you contacted us in December to transfer funds from USD into GBP and agreed on a price at that time. Our transaction booking process is very clear and transparent. We provide an indicative rate to any client who wants to know the potential cost of a transaction and only ever agree and fix a price on the client’s instruction to do so. No client will ever be entered in a legally binding contract unless they ask us to book the currency for them and fix the price. No price can be agreed and booked unless a client instructs us to do so in a very clear way. The booking conditions are also made very clear and all calls recorded in order to protect our customers and ourselves. If a client then defaults on their commitment, we have to sell back their transaction and we will pursue for any loss as per our terms and conditions.

Should you feel that you have been treated unfairly, please do contact our complaints department.

Currencies Direct has been successfully dealing with hundreds of thousands of clients over the years and is regulated by the Financial Conduct Authority. We pride ourselves in providing excellent services ensuring that we do operate totally within our terms and conditions and requirements of the FCA.

Regards

Johanna
Currencies Direct

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Claremoody's Response to davidlittle's Review

Written on: 04/02/2015

Hello

Thank you for your review. We do appreciate our customers’ feedback and it is important to us that our clients are satisfied with the services we provide.

The answer below is based on the information provided in your review. Should you have additional information which would help us look into your specific case, please do contact us.

You mention that you contacted us in December to transfer funds from USD into GBP and agreed on a price at that time. Our transaction booking process is very clear and transparent. We provide an indicative rate to any client who wants to know the potential cost of a transaction and only ever agree and fix a price on the client’s instruction to do so. No client will ever be entered in a legally binding contract unless they ask us to book the currency for them and fix the price. No price can be agreed and booked unless a client instructs us to do so in a very clear way. The booking conditions are also made very clear and all calls recorded in order to protect our customers and ourselves. If a client then defaults on their commitment, we have to sell back their transaction and we will pursue for any loss as per our terms and conditions.

Should you feel that you have been treated unfairly, please do contact our complaints department on the above email address.

Currencies Direct has been successfully dealing with hundreds of thousands of clients over the years and is regulated by the Financial Conduct Authority. We pride ourselves in providing excellent services ensuring that we do operate totally within our terms and conditions and requirements of the FCA.

Regards

Johanna
Currencies Direct

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