HSBC Mortgage https://mortgages.hsbc.co.uk Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
226
12% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
HSBC Mortgage https://mortgages.hsbc.co.uk - Ask a question now

Media Gallery for HSBC Mortgage https://mortgages.hsbc.co.uk

HSBC Mortgage https://mortgages.hsbc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Horrific customer service”

Written on: 08/06/2015 by Collinc207 (1 review written)

4 1/2 weeks after supplying all the documentation required, I am still unable to obtain a response as to why they haven't released my remortgage funds. I used them two years ago and was really happy with them. Last time was for a house purchase and it went through quicker than this remortgage. This time they have been horrific - very unhelpful and unwilling to reply to messages. I would recommend avoiding at all costs!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Quick and Efficient”

Written on: 02/06/2015 by Diaz427 (1 review written)

I disagree with many on this forum. On 13 May applied for a DIP. Arranged for a phone advisor on 21 st though was offered an earlier date. Advisor called me as arranged and went through in-depth details and easily passed check. Arranged for documents to be dropped in branch on 22nd. 28th full credit check through there was a bank holiday inbetween. Valuation On 01 June am and mortgage offer 01 June pm. Everytime I called to clarify, good customer service and friendly people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HSBC...does anyone actually work there???”

Written on: 20/05/2015 by 439MacKenzie (1 review written)

In trying to purchase a house with HSBC (after already having used HSBC on a previous home) with PRE-APPROVAL for loan amount which was 15% assessed value of home was a NIGHTMARE! We could never get in touch with our contacts. Always right to voicemail and no returned calls. When we managed to communicate via VOICEMAIL and EMAIL predominately, we would be promised to have information to us next day-only to be followed by silence. We constantly reminded them of deadlines -which truly they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Start the application when your young!”

Written on: 15/05/2015 by AbagailMcManus119 (1 review written)

16 weeks after the first 'meeting' with an HSBC mortgage advisor we have finally had the 'computer says no' response from the underwriters this is despite my spending 4 hours with the senior mortgage advisor over two further meetings supplying them with every document that was ever issued with my name on it. The senior mortgage advisor told me the SA302 forms I had submitted were wrong so I reapplied to HMRC to be told the mortgage advisor did not know what she was talking about! TOTAL waste… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never, ever again”

Written on: 29/04/2015 by 323Sutherland (1 review written)

3 months after an 'approval in principle' on the phone, I still have not completed on my mortgage. The mortgage is simple, a buy to let, all justified on the rental income. I have spend 14 hours on the phone chasing this through, with delays at every stage. Their IT system is so fragile, I was asked to not log in any more to it. The formal application, was rejected despite being based on exactly the same info as the approval in principle, with the advisor saying...'I've no idea why that's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“tedious and condescending process never again..”

Written on: 22/02/2015 by sgDodd153 (1 review written)

HSBC obsessed with money laundering and identity fraud. In fact their stance and intrusion into personal circumstances are way above government requirements for lending and they are abusing this role. My mortgage offer has expired but now requires a new application rather than an extension. Designed clearly to cause maximum inconvenience for customer but ensures work for them. My friend also unfortunate to be mortgaging with HSBC was "harassed" and the information provided was inconsistent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again HSBC!”

Written on: 16/12/2014

HSBC have taken over 6 months and I am still no further with my on-line application. None of the advisors are able to assist when you call the helpline number, the application is constantly stuck in their IT systems with a request from me to do something further (which there is never anything for me to do...) I have paid for a valuation for the sum of £300 and also for the product which is a deposit of £250. I have been informed twice that the product I wanted is no longer available! This… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They lost our mortgage application!”

Written on: 10/12/2014 by LoreleiBatchelor1973 (1 review written)

It's been 5 weeks since we set up our mortgage on line with HSBC. They under valued the property we wanted to buy in order to give us a higher interest rate. We were offered another mortgage and agreed to go with it. We signed the documents and posted them to the bank straight away and when we tried to accept it on line their computer system wouldn't allow us to. The bank apologised and admitted there was something wrong with their on line site that needed sorting out. Our solicitor said she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“FAST A ND SIMPLE”

Written on: 21/11/2014 by KadeHancock168 (1 review written)

We had a previous mortgage with HSBC so thought we would use them again and decided to use the online application rather than going into branch. The application was very simple. Admittedly there were a few hiccups but it is in its early stages and they were sorted out fairly quickly. With our application complete and documents sent it took about 5 days for a decision, the valuation was carried out a week after and offer produced the day after the valuation. All went smoothly. Unfortunately, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If you want a nervouse break down, get an HSBC mortgage”

Written on: 10/11/2014 by puddlepig (1 review written)

Six months after starting this horrid process we are still waiting to complete. We were told last Friday that both HSBC and their representing solicitors (just as incompetent) were ready to complete today, Monday. This morning I get a phone call from their solicitors saying, oops, that was a mistake, and they're still reviewing our case. I then called the HSBC mortgage advisor this evening on my way home from work and ended up breaking down in tears on the bus after another completely fruitless… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Truly shocking”

Written on: 02/11/2014

Hsbc mortgages I have banked with HSBC for over 12 years. I have previously held 2 mortgages with them. I earn what i consider to be a decent salary. I have an excellent credit rating with modest outgoings. I have never missed a payment on any loan, credit card, store card, utility bill etc. It took Hsbc 2 months from start to finish to tell me that they could only lend me 75 percent of the remortgage amount I requested. The process was an absolute and total shambles from start to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hsbc avoid at all costs”

Written on: 02/11/2014 by 152Berry (1 review written)

I had got my Agreement in Principle from HSBC and then applied for a mortgage at that was £20k less than the AIP. Having gone through an awful internet application, the underwriter told me a few days later that I didn't new their spending criteria despite explaining that I had an excellent credit score. I was then given the runaround by different areas of HSBC who gave me a variety of incorrect information. They also failed to return my original documentation. Funnily enough, when I went… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hideously Shocking Banking Company”

Written on: 27/10/2014 by SundayCushions (1 review written)

Reading the reviews i realise that my delays with HSBC are probably still at the shorter end. Am waiting for the buyer of my property to have her mortgage approved. As with many others it appears that the problems start when it gets to the underwriting stage. Four weeks now and there has been no progress - of course, as it isn't me applying for the mortgage, all i can do is bother the estate agent and my solicitor. I expect that they are sick of me! I had no idea it could take this long -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mortgage offer made, paid fee, mortgage offer withdrawn!”

Written on: 11/10/2014 by MileyEgan3 (1 review written)

I applied for a mortgage using their online system thanks to being pointed in their direction by a comparison website. All information was entered honestly and correctly. In principle decision was done straight away. I made an offer on the property, instructed solicitors, paid for surveyors report. The survey was fine and HSBC made the mortgage offer formally. I accepted, paid their £999 fee. Great, all going well so far. The very next morning I got a call to say my application doesn't meet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Bog standard service regardless of loyalty”

Written on: 22/09/2014 by McGraw286 (1 review written)

Really don't know why my husband insists on staying with a bank that gives such bog standard service and poor rates of interest on savings. Trying to apply for a mortgage online and it is taking forever. Keep being given the impression by the online process that things are progressing ie mortgage approved subject to survey and and that instructions have been given for the survey to be carried out. Sitting back waiting for this to happen and then get a phone call querying income, retirement age… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chrisdp86's Comment

Written on: 30/10/2014

How about a bank that stands up for principles and set standards in the industry. Tax returns evidence someone's honesty with the inland revenue so only right tax dodgers shouldn't be able borrow!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“I hate Hsbc”

Written on: 11/09/2014 by WorriedX100 (1 review written)

I have been an HSBC premier customer for a number of years. We have also taken out two mortgages with HSBC in the last 14 years to renovate our property and paid both off early. We have no other mortgages. When my husband was taken seriously ill I decided to build an extension to the side of the house providing disabled facilities. Planning permission was granted and as our capital is in property and our income is relatively large it seemed wise to take out another loan on the house and pay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute nightmare - Avoid at all costs!”

Written on: 08/09/2014 by Kennedyar281 (1 review written)

Having banked with HSBC for over 25 years and having an existing mortgage with them, we presumed that the 'online application' process would be seamless - far from it - in fact it doesn't actually work & is riddled with errors/bugs! We were told the problem was down to us not using Internet Explorer, that the system doesn;t deal with 'pennies' and that its' " because you are joint applicants and are trying to port - YES! Like thousands of other married couples in this country!. After finally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mortgage approval takes forever -Stay Away from HSBC”

Written on: 07/09/2014 by AzariaNunez (1 review written)

I am a premier account customer with HSBC and thought sticking with them for my mortgage would give me better service and better rates than other banks. Definitely not. They tell you they put a rush to my request but it took them 10 days to get an appraisal ordered. They cited they couldn't reach the real estate agent but he never even got the call. The loan officer also started to start changing his words on me, stating it is no longer possible to close within 30 days. Do these people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Welcome to online mortgages...a world of telephone calls!”

Written on: 01/09/2014 by Scarlett308 (1 review written)

I originally started the process of applying for a mortgage with HSBC 3 months ago. My experience so far has been a constant uphill struggle to get things moving along at a reasonable pace. Every stage of the internet banking process has required me to phone up to make sure someone is carrying out the next stage of the application. After 3 months I was made to open a current account to apply for the mortgage which meant that not only did I need to use my mortgage application details to talk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont go with these clowns”

Written on: 20/08/2014 by Chris4431 (1 review written)

I am still waiting for my buyer to get a mortgage from HSBC since making an offer on my house in March... when all he is doing is porting his mortgage as a current HSBC mortgage holder.....as you will see from all reviews HSBC take ages and ages....I went with Lloyds and got my offer and survey complete within a couple of weeks.......its taken HSBC coming up 5 months and my buyer still hasn't had a survey done...... based on my experience and from what I see on here if you go with HSBC there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview