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| Value for Money | 2/10  |
|---|---|
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.4/10  |
Full review by
frances31
on 9th Jul 2008
User Rating : 1
Respect :
0
Good Points: The rate and that's it!
Bad Points: The amount of time HSBC are taking (4 months so far!) to proceed and set up the mortgage.
General comments: We applied for a re-mortgage from HSBC which was approved in May (it took them two months to think about it). They then had a breakdown in communication with their instructed solicitor who did nothing but hinder the process. Their solicitor is now trying to charge us and I have complained to HSBC who are now pondering over the decision to pay the fees but apparently a complaint takes 5 days before investigation which has held us up even more. HSBC did not mention any further charges when we applied. I cannot seem to obtain any information or confirmation from either HSBC nor their solicitor which is very frustrating. I am attempting to call HSBC every other day but this is difficult but it takes a good 20 minutes to get through and then I have to explain my situation each time. I could honestly tear my hair out. This whole process has been incredibly frustrating and stressful, especially last week when the mis-informed solicitor called to say that our application has been rejected! Once everything is in place, I WILL BE CLOSING MY HSBC ACCOUNTS AS THEY DO NOT DESERVE MY CUSTOM! This has cost us £1500 so far having moved to a variable rate as our original fixed rate with Northern Rock has ended.
frances31's review and ratings | 235 words
Review by
15180king
on 14th May 2008
User Rating : 0
Respect :
0
I applied for an interest only mortgage with HSBC Mortgages in March 08 to be told at the end of May that they could not provide them without an insurance policy that would repay the full amount at the end of the term. This is after speaking to numerous mortgage advisor's who said that there would not be a problem. The customer service is appalling, I spent so much time on the phone with people failing to ring me back when they promised to. I was told to go into a branch and when I did I was ...
15180king's full review | 161 words
Review by
joweek97
on 27th Feb 2008
User Rating : 0
Respect :
0
I now regret why I ever used HSBC Mortgage in the first place. Their mortgage department have no concept of time. It took them 5 hours and 4 phone calls to send a copy of an offer letter they alleged to have sent in the post 5 days before and it had not arrived. I have witnessed incompetency first class. They never seem to know what is going on themselves.
joweek97's full review | 76 words
Review by
Guest.
on 5th Dec 2007
User Rating : 0
Respect :
0
The worst company that I have ever had business with. I wished I would have checked out this company before I chose them.
Guest.'s full review | 36 words
Review by
SieWerdenHassen
on 9th Nov 2007
User Rating : 1
Respect :
0
I am disappointed that this is how they treat their customers. A member of my household is a customer of theirs and I think needs to find a way to go to a different business with her money.
SieWerdenHassen's full review | 259 words
Review by
janemariehal
on 19th Aug 2007
User Rating : 4
Respect :
0
My advise would be to get this information in writing - this was my mistake by believing that HSBC had given me the correct information.
janemariehal's full review | 291 words
Review by
artofohm
on 10th Aug 2007
User Rating : 0
Respect :
0
Our Mortgage advisor from HSBC Singapore advised us on a fixed discount and to auto renew each year to enjoy the better discount.
I told her I thought the interest rates were going up and I'd like a fixed, so she explained in jargon how her offer was better.
After the first year interest rates were up 2% (what do I know)...we were not only out of pocket on the renewal but we had to pay a large sum to renew the mortgage that she failed to inform us about.
The so called auto renew did not ...
artofohm's full review | 183 words
Review by
TNMOM
on 23rd Jul 2007
User Rating : 0
Respect :
0
My ex left me with a heavy load. HSBC was ready to foreclose. I am now trying to refinance with another company; HSBC has added almost $6900 to what is owed, so I am having difficulty with making the pay off possible.
TNMOM's full review | 60 words
Review by
sansavera
on 6th Jun 2007
User Rating : 0
Respect :
0
Well I have you all beat... We were having a difficult time in April 2007 to pay our HSBC mortgage. When I spoke to a representative from HSBC, we were told that if we signed up for easy pay (to have monies come from our checking account.), our loan would be restructured for 2 months. Which meant we would not have to pay April or May's payment when due. (They would defer the loan to the side of the loan.) Well we signed up for the easy pay, and the first payments were to make our June 2007 payme ...
sansavera's full review | 273 words
Review by
trish66
on 25th Apr 2007
User Rating : 2
Respect :
0
HSBC bought our mortgage in November 2006. My soon to be ex husband had convinced me to refinance, having planned to roll in his credit card debt and our joint credit (we were on an adj at the time. His reasoning was to keep our pmt from going up)...with this refinance, our home has a mortgage on it more than what it really should be...built for 264k, "appraised at 310k - at 2 years old", and the mortgage is at 294k...though the abandonment of financial responsibility by ex has been stressful, I ...
trish66's full review | 218 words
Review by
barnu
on 23rd Apr 2007
User Rating : 0
Respect :
0
Another reason HSBC are bad - they charged me $60 for someone I did not authorize to pull my pay off information and told me there was no other way for someone to get my info unless I gave it to them. I guess identity theft has never happened to them before.
And their customer service, people skills is bad that is if you can ever get someone on the phone.
barnu's full review | 132 words
Review by
hunney39
on 31st Jan 2007
User Rating : 0
Respect :
0
Dependant on when I receive my wage check, my HSBC mortgage payment is made on time, or within the grace period each month. The payment has never been past due, except when they added forced flood insurance, which the Attorney General fixed for us (took a year to straighten out). Each month, as soon as we are 7 days into the grace period we start to receive calls. Examples of questions are "Is there a reason you can never pay your mortgage on time?" "Do you not understand when your mortgage paym ...
hunney39's full review | 229 words
Review by
rrb
on 19th Dec 2006
User Rating : 0
Respect :
0
If your mortgage is not paid by the EXACT date on the statement, never mind the "grace" period, they will call you at home AND work, up to ten times per day. They cannot account for your money, by posting money that is not from my account and then returning it and then giving you a late fee. After they "find" your mortgage payment (that was sent in on time) HSBC return it and tell you the account had NSF, even if there is 4x the money there. You cannot get a live person on the phone, so you are ...
rrb's full review | 118 words
Review by
HSBCHater
on 14th Oct 2006
User Rating : 0
Respect :
0
Our mortgage was bought out by HSBC, and there has been nothing but problems since. We cannot even get an itemized copy of our monthly payment transaction. It took me filing a complaint with the FTC to get this 8 months later. The additional money paid to principle is sitting in an unapplied funds account, and no one will answer as to why. We get the silent treatment on this one...they have applied funds late, then charged late fees, then reported it to the credit bureau. We are now taking l ...
HSBCHater's full review | 98 words
Review by
rrolen
on 21st Sep 2006
User Rating : 0
Respect :
0
HSBC has to be the worst mortgage company ever. Their customer service is a complete joke! There is no service. You get hassled for everything. To get anything done through HSBC you must go through some department that approves your request. I tried to set up an escrow account. I've gone through several companies before and it was always completely simple. They had to "approve" my request and then couldn't explain why I was paying so much into the escrow that didn't go towards insurance o ...
rrolen's full review | 231 words | 2 comments added.
Review by
jen88ra
on 5th Aug 2006
User Rating : 0
Respect :
0
HSBC provide the worse customer service, and their automated system is a joke. It's next to impossible to reach a customer service representative through their phone systems. They also will stalk you if you do not make your mortgage payment on the exact due date; calling up to 10 times per day, and even calling your work and stalking you there. This is the worse company I have ever had to deal with. Your mortgage payment coupon states one amount owed, but the automated system will state anot ...
jen88ra's full review | 122 words
Review by
msboo
on 25th Jul 2006
User Rating : 0
Respect :
0
I was given a variable interest only HELOC loan a year ago with HSBC at 8.25%, which has now adjusted up to 12.5%. Every time I make extra payments to HSBC they go to some sort of hidden fee. Attempts to contact them by phone are difficult, and it is good luck to get hold of someone you can understand. And their web site, forget it! In the past year the web site has only been up one month to make payments, which by the way includes a ten dollar processing fee to use the internet. I have most rec ...
msboo's full review | 190 words
Review by
NO2HSBCMORTGAGE
on 8th Jun 2006
User Rating : 0
Respect :
0
I was at 7.05% (1,090.00 p,i, and escrow). On my two year anniversary with my HSBC mortgage in April 2006, I purchased land, and I am in the middle of working on a construction loan. I awaited my 2 year pre-payment penalty before deciding to either buy or build another home. So, NOW May 2006, my interest is 10.05% (1,400.00 p,i, and escrow). I just got a home equity loan the first of May to put down on the land. If I would have received a letter from HSBC, then I would have just refinanced my ...
NO2HSBCMORTGAGE's full review | 210 words
Review by
Saveusfromourpre
on 24th Apr 2006
User Rating : 0
Respect :
0
HSBC bought my mortgage about 1 year ago.
Paying $1800 through their website results in me having to contact them to fix it every month, despite them telling me numerous times that this problem is fixed because of notes in my file. My mortgage payment is $984.57, apply the rest to principal. HSBC cannot accomplish this simple task. There is no note form to show how you would like a payment applied on the website, which is something they should have added long ago.
Their website is often d ...
Saveusfromourpre's full review | 240 words
Review by
annam51
on 23rd Apr 2005
User Rating : 0
Respect :
0
My home equity loan was purchased by HSBC 5 months ago. I have been EXTREMELY dissatisfied with their service! I have paid additional principle each month in addition to the interest and my loan balance goes UP each month! When I talk to a service rep, I do not get the help I need. Often the information they give me does not match my monthly statement. (Also, occasionally I get someone that I cannot understand.) I would not recomment HSBC to anyone who wants a home equity loan. I am doing what I ...
annam51's full review | 96 words
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