HSBC Mortgage Reviews

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HSBC Mortgage
0.7 stars
Average rating for this product is: 0.7 out of 5

From 3 ratings and 28 reviews

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Tracker1 year(Base+ 2.49%) currently 2.99%3.00% APR
AbbeyTracker2 year4.24%4.10% APR
WoolwichOffset TrackerTerm(Base+ 2.47%) currently 2.97%3.10% APR

Average Ratings for HSBC Mortgage

  • Value for Money1.1 stars
  • Reviewer Ratings0.6 stars
  • Overall Rating0.7 stars

28 Reviews For HSBC Mortgage

  • Guest 28th Jul 2009

    Reviewer rating: 1 stars


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    HSBC Mortgage is the worst banking exerience i have ever been through. i have had to micro-manage the mortgage process every step of the way, and still each single thing they have delivered has been wrong. from not sendng out the mortgage offer to getting the offer amount wrong to get the property address completely wrong. it ihas been almost laughable. the first house i was buying fell through as the seller could not hold on any longer. i bare in mind i have the mortgage in principle agreed months before so just getting things like the valuation and official offer sent out the solicitors was near to impossible.

    i have never comlained about anything so much in all my life. i eventually got them to pay back the mortgage arrangement fee as they had not arranged anything. i have done everything on their behalf.

    terrible mortgage management
    awful customer service
    ridiculous processes tht are rotten
    no ownership
    complete mis-information / non-truths
    the list goes on.
    please do not go with this company for your mortgage. you will regret it. read all the other posts too.


  • Guest 26th Jul 2009

    Reviewer rating: 1 stars


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    I wouldnt recomend HSBC to anyone with an ounce of common sense. Started The mortgage process with HSBC by popping into one of the local branches. We were promised a competative mortgage rate. That however is the only good thing about them. They're offers come with a sting.It took almost two hours of trying to sell me insurance I didnt need, and a third credit check before they said they could go ahead with the mortgage.
    They sub contract to an internet based surveying company that takes forever ...

  • lukeday 17th Jun 2009

    Reviewer rating: 0.5 stars


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    HSBC say you can have a mortgage; great! Then you make a full application and it goes on for six weeks and they say 'No'. That's it! No reason, just dropped at the end and we hadn't an inkling it was coming. I went to Abbey and all was done in a fortnight. Lucky we didn't lose the flat.

  • cakinwande Rank: Lance Corporal 16th Apr 2009

    Reviewer rating: 0 stars


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    I was really excited to hear about HSBC's 90% mortgage range for shared ownership properties as I had already been in once and they told me I needed an 25% deposit which I did not have access to at the time.When this product I was released, I went into the branch to apply for this mortgage, only to find out I still needed a 25% because my property was a new build! This product will only be available to a handful of people, even though its supposed to help the first time buyer, it does EXACTLY th ...

  • Guest 7th Aug 2008

    Reviewer rating: 0.5 stars


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    I've finally (I hope) moved forward with HSBC - it took for me to call them twice a day and I just kept asking to be escalated to someone who could actually help. Eventually, I got someone. I'm now looking to seek compensation from HSBC because of the costs involved - although to date, our mortgage still hasn't been switched over. Good luck!

  • Kayemjohns Rank: Lance Corporal 25th Jul 2008

    Reviewer rating: 0.5 stars


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    Our loan was purchased by HSBC and we didn't see any issues at that point and refinanced to be able to fix up the house. When we brought up our account online, the original loan would always appear having a past due balance. It was also flagged with a statement they were attempting to collect a debt from us. It seemed impossible to get this taken care of. Later we made two lump sum payments toward the principle balance. One was for $15,000 another was for $2,900. The applied $14,000 and used one ...

  • frances31 9th Jul 2008

    Reviewer rating: 0.5 stars


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    We applied for a re-mortgage from HSBC which was approved in May (it took them two months to think about it). They then had a breakdown in communication with their instructed solicitor who did nothing but hinder the process. Their solicitor is now trying to charge us and I have complained to HSBC who are now pondering over the decision to pay the fees but apparently a complaint takes 5 days before investigation which has held us up even more. HSBC did not mention any further charges when we appl ...

  • 15180king 14th May 2008

    Reviewer rating: 0 stars


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    I applied for an interest only mortgage with HSBC Mortgages in March 08 to be told at the end of May that they could not provide them without an insurance policy that would repay the full amount at the end of the term. This is after speaking to numerous mortgage advisor's who said that there would not be a problem. The customer service is appalling, I spent so much time on the phone with people failing to ring me back when they promised to. I was told to go into a branch and when I did I was ...

  • joweek97 27th Feb 2008

    Reviewer rating: 0 stars


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    I now regret why I ever used HSBC Mortgage in the first place. Their mortgage department have no concept of time. It took them 5 hours and 4 phone calls to send a copy of an offer letter they alleged to have sent in the post 5 days before and it had not arrived. I have witnessed incompetency first class. They never seem to know what is going on themselves.

  • Guest 5th Dec 2007

    Reviewer rating: 0 stars


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    The worst company that I have ever had business with. I wished I would have checked out this company before I chose them.

  • SieWerdenHassen 9th Nov 2007

    Reviewer rating: 0.5 stars


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    I am disappointed that this is how they treat their customers. A member of my household is a customer of theirs and I think needs to find a way to go to a different business with her money.

  • janemariehal 19th Aug 2007

    Reviewer rating: 2 stars


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    My advise would be to get this information in writing - this was my mistake by believing that HSBC had given me the correct information.

  • artofohm Rank: Staff Sergeant 10th Aug 2007

    Reviewer rating: 0 stars


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    Our Mortgage advisor from HSBC Singapore advised us on a fixed discount and to auto renew each year to enjoy the better discount.

    I told her I thought the interest rates were going up and I'd like a fixed, so she explained in jargon how her offer was better.

    After the first year interest rates were up 2% (what do I know)...we were not only out of pocket on the renewal but we had to pay a large sum to renew the mortgage that she failed to inform us about.

    The so called auto renew did not ...

  • TNMOM 23rd Jul 2007

    Reviewer rating: 0 stars


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    My ex left me with a heavy load. HSBC was ready to foreclose. I am now trying to refinance with another company; HSBC has added almost $6900 to what is owed, so I am having difficulty with making the pay off possible.

  • sansavera 6th Jun 2007

    Reviewer rating: 0 stars


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    Well I have you all beat... We were having a difficult time in April 2007 to pay our HSBC mortgage. When I spoke to a representative from HSBC, we were told that if we signed up for easy pay (to have monies come from our checking account.), our loan would be restructured for 2 months. Which meant we would not have to pay April or May's payment when due. (They would defer the loan to the side of the loan.) Well we signed up for the easy pay, and the first payments were to make our June 2007 payme ...

  • trish66 25th Apr 2007

    Reviewer rating: 1 stars


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    HSBC bought our mortgage in November 2006. My soon to be ex husband had convinced me to refinance, having planned to roll in his credit card debt and our joint credit (we were on an adj at the time. His reasoning was to keep our pmt from going up)...with this refinance, our home has a mortgage on it more than what it really should be...built for 264k, "appraised at 310k - at 2 years old", and the mortgage is at 294k...though the abandonment of financial responsibility by ex has been stressful, I ...

  • barnu 23rd Apr 2007

    Reviewer rating: 0 stars


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    Another reason HSBC are bad - they charged me $60 for someone I did not authorize to pull my pay off information and told me there was no other way for someone to get my info unless I gave it to them. I guess identity theft has never happened to them before.

    And their customer service, people skills is bad that is if you can ever get someone on the phone.

  • hunney39 31st Jan 2007

    Reviewer rating: 0 stars


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    Dependant on when I receive my wage check, my HSBC mortgage payment is made on time, or within the grace period each month. The payment has never been past due, except when they added forced flood insurance, which the Attorney General fixed for us (took a year to straighten out). Each month, as soon as we are 7 days into the grace period we start to receive calls. Examples of questions are "Is there a reason you can never pay your mortgage on time?" "Do you not understand when your mortgage paym ...

  • rrb 19th Dec 2006

    Reviewer rating: 0 stars


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    If your mortgage is not paid by the EXACT date on the statement, never mind the "grace" period, they will call you at home AND work, up to ten times per day. They cannot account for your money, by posting money that is not from my account and then returning it and then giving you a late fee. After they "find" your mortgage payment (that was sent in on time) HSBC return it and tell you the account had NSF, even if there is 4x the money there. You cannot get a live person on the phone, so you are ...

  • HSBCHater 14th Oct 2006

    Reviewer rating: 0 stars


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    Our mortgage was bought out by HSBC, and there has been nothing but problems since. We cannot even get an itemized copy of our monthly payment transaction. It took me filing a complaint with the FTC to get this 8 months later. The additional money paid to principle is sitting in an unapplied funds account, and no one will answer as to why. We get the silent treatment on this one...they have applied funds late, then charged late fees, then reported it to the credit bureau. We are now taking l ...