HSBC Mortgage Reviews

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I wouldn't bother with HSBC again.

Wanted a £42,000 joint remortgage over 10 years on our current property worth £180,000 (£37,000 outstanding with £5,000 extra for home improvements). Monthly payment was only £4 more than we are paying with our current lender. Annual salary £30,000+ plus my income which they wouldn't include because I am self employed with less than 3 years accounts. That being said an annual salary of £30,000 borrowing £42,000 should be more than enough, but they turned us down on an "affordability" issue. Wouldn't even remortgage on the £37,000 which made the payment £30 a month less than we are currently paying.

Have been a customer for 26 years but will be closing current account as soon as possible and going elsewhere. The only positive thing I can say is how good the mortgage manager was in branch & how hard he fought for the mortgage to be accepted, even though he was unsuccessful.

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Incredible incompetence at Vancouver HSBC. It took three weeks for them to give us the payout amounts on our mortgage to our new lender. When the funds were transfered to HSBC from RBC to payout HSBC said they never recieved them for 7 days. They finally found them and the payout amount was changed to 4000.00 extra in their favour. When we took out the line of credit for 50,000.00 they forgot to secure it against our property. We signed up for life insurance on our morgages and after six months ...

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HSBC should notn even be in business operating like this. Last week I was offered a mortgage in principle for 130k so we made an offer on a house (normal process) I then found out when I applied fully that they could only offer me 75k with no reason! I then went straight to my bank and they offered me the full amount no problem.

I also canceled a credit card with them last year because their helpdesk in India are hard to understand and cannot understand me. I would not touch this company for a ...

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I would urge people not to apply for any HSBC mortgage product. Just before exchange of contracts, they wrote to my solicitors to say that the mortgage had been withdrawn. No notice was given to the solicitors or received by me beforehand. Even after complaining, HSBC got basic facts wrong and still failed to send me the notification letter which they apparently sent earlier. Even before this, I would often be put through to call centers in India where I was repeatedly given misleading/inaccura ...

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HSBC Mortgage is the worst banking exerience i have ever been through. i have had to micro-manage the mortgage process every step of the way, and still each single thing they have delivered has been wrong. from not sendng out the mortgage offer to getting the offer amount wrong to get the property address completely wrong. it ihas been almost laughable. the first house i was buying fell through as the seller could not hold on any longer. i bare in mind i have the mortgage in principle agreed mon ...

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I wouldnt recomend HSBC to anyone with an ounce of common sense. Started The mortgage process with HSBC by popping into one of the local branches. We were promised a competative mortgage rate. That however is the only good thing about them. They're offers come with a sting.It took almost two hours of trying to sell me insurance I didnt need, and a third credit check before they said they could go ahead with the mortgage.
They sub contract to an internet based surveying company that takes forever ...

lukeday's review has yet to be rated - Be the first!
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HSBC say you can have a mortgage; great! Then you make a full application and it goes on for six weeks and they say 'No'. That's it! No reason, just dropped at the end and we hadn't an inkling it was coming. I went to Abbey and all was done in a fortnight. Lucky we didn't lose the flat.

cakinwande's review has yet to be rated - Be the first!
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I was really excited to hear about HSBC's 90% mortgage range for shared ownership properties as I had already been in once and they told me I needed an 25% deposit which I did not have access to at the time.When this product I was released, I went into the branch to apply for this mortgage, only to find out I still needed a 25% because my property was a new build! This product will only be available to a handful of people, even though its supposed to help the first time buyer, it does EXACTLY th ...

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I've finally (I hope) moved forward with HSBC - it took for me to call them twice a day and I just kept asking to be escalated to someone who could actually help. Eventually, I got someone. I'm now looking to seek compensation from HSBC because of the costs involved - although to date, our mortgage still hasn't been switched over. Good luck!

Kayemjohns's review has yet to be rated - Be the first!
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Our loan was purchased by HSBC and we didn't see any issues at that point and refinanced to be able to fix up the house. When we brought up our account online, the original loan would always appear having a past due balance. It was also flagged with a statement they were attempting to collect a debt from us. It seemed impossible to get this taken care of. Later we made two lump sum payments toward the principle balance. One was for $15,000 another was for $2,900. The applied $14,000 and used one ...

frances31's review has yet to be rated - Be the first!
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We applied for a re-mortgage from HSBC which was approved in May (it took them two months to think about it). They then had a breakdown in communication with their instructed solicitor who did nothing but hinder the process. Their solicitor is now trying to charge us and I have complained to HSBC who are now pondering over the decision to pay the fees but apparently a complaint takes 5 days before investigation which has held us up even more. HSBC did not mention any further charges when we appl ...

15180king's review has yet to be rated - Be the first!
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I applied for an interest only mortgage with HSBC Mortgages in March 08 to be told at the end of May that they could not provide them without an insurance policy that would repay the full amount at the end of the term. This is after speaking to numerous mortgage advisor's who said that there would not be a problem. The customer service is appalling, I spent so much time on the phone with people failing to ring me back when they promised to. I was told to go into a branch and when I did I was ...

joweek97's review has yet to be rated - Be the first!
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I now regret why I ever used HSBC Mortgage in the first place. Their mortgage department have no concept of time. It took them 5 hours and 4 phone calls to send a copy of an offer letter they alleged to have sent in the post 5 days before and it had not arrived. I have witnessed incompetency first class. They never seem to know what is going on themselves.

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The worst company that I have ever had business with. I wished I would have checked out this company before I chose them.

SieWerdenHassen's review has yet to be rated - Be the first!
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I am disappointed that this is how they treat their customers. A member of my household is a customer of theirs and I think needs to find a way to go to a different business with her money.

janemariehal's review has yet to be rated - Be the first!
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My advise would be to get this information in writing - this was my mistake by believing that HSBC had given me the correct information.

artofohm's review has yet to be rated - Be the first!
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Our Mortgage advisor from HSBC Singapore advised us on a fixed discount and to auto renew each year to enjoy the better discount.

I told her I thought the interest rates were going up and I'd like a fixed, so she explained in jargon how her offer was better.

After the first year interest rates were up 2% (what do I know)...we were not only out of pocket on the renewal but we had to pay a large sum to renew the mortgage that she failed to inform us about.

The so called auto renew did not ...

TNMOM's review has yet to be rated - Be the first!
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My ex left me with a heavy load. HSBC was ready to foreclose. I am now trying to refinance with another company; HSBC has added almost $6900 to what is owed, so I am having difficulty with making the pay off possible.

sansavera's review has yet to be rated - Be the first!
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Well I have you all beat... We were having a difficult time in April 2007 to pay our HSBC mortgage. When I spoke to a representative from HSBC, we were told that if we signed up for easy pay (to have monies come from our checking account.), our loan would be restructured for 2 months. Which meant we would not have to pay April or May's payment when due. (They would defer the loan to the side of the loan.) Well we signed up for the easy pay, and the first payments were to make our June 2007 payme ...

trish66's review has yet to be rated - Be the first!
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HSBC bought our mortgage in November 2006. My soon to be ex husband had convinced me to refinance, having planned to roll in his credit card debt and our joint credit (we were on an adj at the time. His reasoning was to keep our pmt from going up)...with this refinance, our home has a mortgage on it more than what it really should be...built for 264k, "appraised at 310k - at 2 years old", and the mortgage is at 294k...though the abandonment of financial responsibility by ex has been stressful, I ...