Free Unlocks Reviews - www.freeunlocks.com

★★★★☆
4.3 / 5
394
86% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“bunch of idiots, I submitted my info for my unlock...”

Written on: 28/04/2016 by Amare268 (1 review written)

bunch of idiots, I submitted my info for my unlock twice! and you idiots screwed up twice. will never deal with you again and wasted money… Read Full Review

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★☆☆☆☆

“unlock code did work for HTC Desire 626s”

Written on: 28/04/2016 by Kent49 (1 review written)

The code I was provided was of no help because the screen to input it didn't come up when the new sim card was installed. After 2 days of trying to get an answer for customer service I was finally told it would cost another $30 or so. Might as well just get another phone. Now I'll try to get my money back… Read Full Review

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★☆☆☆☆

“My Experience”

Written on: 26/04/2016 by ArthurThomson (1 review written)

Freeunlocks.com obviously is not free. I paid around $10 and expected to have my unlock code in a timely manner. I received an email with my log in almost immediately after I paid, but unfortunately it didn't work. I sent customer support an email and at least 4 hours later I still hadn't heard from them till I sent another email threatening to cancel the payment and giving them a bad review. I got home today and went back over old emails from the past two days that had shown the status was… Read Full Review

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★☆☆☆☆

“uit didn't work ”

Written on: 22/04/2016 by princessdaisy01 (1 review written)

no unlock codes worked i was given i tried several trys . i followed utubes and directions and nothing worked… Read Full Review

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★☆☆☆☆

“My code did not work try to contact ypu no respond ”

Written on: 13/04/2016 by Kayleigh282 (1 review written)

My code did not work I try to contact you and no one answer the phone i try over email and i have not get any respond i will cancel the payment if i do not get an answer by today… Read Full Review

Freeunlocks's Comment

Written on: 14/04/2016

Hi there,

I'm not sure I understand what the issue was. We are very responsive by email; we have an 8-24 hour guaranteed response time. You can email us to ensure we receive it. Please add "ATTN: COO" to the subject so that it is assigned to me personally, and I'll ensure it is correctly routed for you.

As you can see we have a 4.4/5 star rating here -- our customers love us and rave about the service we provide. We often are online for chat support and have phone support as well via Skype.

I hope that clears things up and we look forward to assisting you further!

All the best,
Perry
COO - FreeUnlocks.com

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★☆☆☆☆

“Not helpful”

Written on: 12/04/2016

I did the trial pay and have yet to receive a code.... Try to call customer service and getting nowhere..Don't know what to do next??… Read Full Review

Freeunlocks's Comment

Written on: 14/04/2016

It might be because TrialPay needs more information for them to process the order. Please send us a message on our website and add "ATTN: COO" to the subject so that it is assigned to me personally, and I'll ensure it is correctly routed for you.

We will en route your messages to our TrialPay personal support.

Kind Regards,
Perry
COO - FreeUnlocks

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★☆☆☆☆

“Frustrating Waiting Time”

Written on: 06/04/2016 by ethytsdjhtyj7je5uw45y (1 review written)

I am never using this site again. If I had not contacted technical support then I am certain that I would still be waiting for the unlock code I paid for. Absolutely unprofessional… Read Full Review

Freeunlocks's Response to ethytsdjhtyj7je5uw45y's Review

Written on: 14/04/2016

Hi,

These codes have an estimated processing time, as stated on the phone's page before you ordered.

If you have been waiting longer than the stated processing time then you are welcome to email us and we will sort out any issues you're experiencing.

All the reviews are 100% honest and unsolicited. We unlock 2,500+ phones per month and have no need to write fake reviews. You can trust that all of them are from actual customers.

Thanks,
Perry
COO - FreeUnlocks

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★☆☆☆☆

“NOT HAPPY”

Written on: 26/03/2016

i paid got the codes none of them worked i,m running gsm , i read the instructions foloowed it and now trying to contacrt for help and getting no response , i would appreciate just at least a haha you just got ripped off but not even that thanks for nothin… Read Full Review

Freeunlocks's Comment

Written on: 14/04/2016

Hi there,

I'm not sure I understand what the issue was. We are very responsive by email; we have an 8-24 hour guaranteed response time. You can email us to ensure we receive it. Please add "ATTN: COO" to the subject so that it is assigned to me personally, and I'll ensure it is correctly routed for you.

As you can see we have a 4.4/5 star rating here -- our customers love us and rave about the service we provide.

I hope that clears things up and we look forward to assisting you further!

All the best,
Perry
COO - FreeUnlocks.com

Reply to this comment
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★☆☆☆☆

“don't pay. ”

Written on: 01/03/2016 by Gabrielp345 (1 review written)

I paid and they gave me an unlock code and NOTHING, NOTHING. Do not pay them. I am a international attorney and I hat eto say it but they screwed me. I will try everything in my power to bring them down for screwing me. I know it's only $9.99 but it's the principle. They screw everyone out of $9.99 and they have 10,000 hits in a month and they got away with $ 99,900 dollars in a month. Unless they do me right and show me that they do good, they SUCK. I if could give them o stars, I would… Read Full Review

Freeunlocks's Comment

Written on: 14/04/2016

Hi there,

Codes are defective in around 1% of cases, in which case we are more than happy to issue a refund as per our terms of service.

Note that submitting a video proof is an industry-standard for all unlocking website, for this is to combat fraudulent acts.

Contact me by putting 'ATTN: PERRY' in the subject, and I'll make sure this is attended to. Let us help you! :)

Kind Regards,
Perry
COO - FreeUnlocks

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★☆☆☆☆

“Unlock code didn't work”

Written on: 27/02/2016 by Whitemike (1 review written)

The unlock code I got didn't work… Read Full Review

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★☆☆☆☆

“2 days later, 3 emails, no code”

Written on: 22/02/2016 by Tziah79 (1 review written)

I did a trial pay offer so I can instantly get my unlock code. I got an email confirmation, but no code. Emailed them and they told me I need to insert some SIM card and check for some unlock code. No where on the site does it say I would need that to be able to unlock my phone. Emailed them 2 more times with no response. Seems yet another fake site with fake reviews. Sounded too good to be true and it was. I am a regular secret shopper for several companies and write many reviews… Read Full Review

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★☆☆☆☆

“Didn't work and service follow up was useless!”

Written on: 19/02/2016 by LiliannaTaylor72 (1 review written)

Couldn't unlock my router then sent an email to contact you for a solution. After contacting you, I had to spell out everything that happened when you initiated the email. The 'process' took about two weeks and rendered no results. I want my money back and I will not be recommending you for services… Read Full Review

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★☆☆☆☆

“Bad Bad services”

Written on: 17/02/2016 by ciHanna288 (1 review written)

My device is not been unlocked yet, and i paid for it… Read Full Review

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★☆☆☆☆

“The worst ever”

Written on: 04/02/2016 by 396Atkinson (1 review written)

I recently purchased a code from these people and it was the same as my imei number tried to get the right code and I tried to get a new code or refund but I never heard anything back… Read Full Review

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★☆☆☆☆

“Not as promised”

Written on: 02/02/2016 by Prater354 (1 review written)

Their website said that it would be done on the same day. I waited till the next day and contacted them. They said that it would actually take 2-3 days. I have waited 3 days now, and still have not received a code. I wish I had gone somewhere else… Read Full Review

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★☆☆☆☆

“No Refund”

Written on: 30/01/2016 by bustardtyler (1 review written)

I kindve rushed trying to fix the problem with my phone. I was having problems with my network and thought maybe unlocking it would fix it. Turns out i had to return it and exchange it for another phone where I bought it because there was something wrong with the device. So pretty much a waste of $13.00. I liked how fast the service was but not the fact i cant get a refund… Read Full Review

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★☆☆☆☆

“false ”

Written on: 29/01/2016 by yoGibbons73 (1 review written)

I didn't receive any unlock code… Read Full Review

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★☆☆☆☆

“Unlock code did not work”

Written on: 25/01/2016 by profhone (1 review written)

The unlock code did not work and after several attemptsI was told to contact yet another person and for the small amount of money invoplved I decided to stop wasting my time trying to get a refund… Read Full Review

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★☆☆☆☆

“My name is Leonard Onumonu. I have had the worst...”

Written on: 22/01/2016 by leouggo (1 review written)

My name is Leonard Onumonu. I have had the worst experience with this Phone Unlocking company. They sent a code that never worked and refused to pay back my refund after I have rigorously sent video clip of the code not working. This is a total shambles. Such company should not be allowed to operate online and defraud individuals with their criminal tactics. Customer service is inept and unprofessional… Read Full Review

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★☆☆☆☆

“service failed - unavailable to contact you ”

Written on: 22/01/2016 by MilagrosNash (1 review written)

Not happy with service and not being able to reach your company… Read Full Review

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