Free Unlocks Reviews - www.freeunlocks.com

★★★★☆
4.3 / 5
407
86% of users recommend this
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★☆☆☆☆

“Would not recommend didn't work still waiting for...”

Written on: 23/08/2016 by Weekscq137 (1 review written)

Didn't work asked for refund they wanted proof I had no way of proposing this hence £ 40 down I would not recommend robbers… Read Full Review

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★☆☆☆☆

“Disappointed .....”

Written on: 20/08/2016 by AntwanBell (1 review written)

I purchase a unlock code for Htc 310, the code came fast but unfortunately did not work with my phone. I wrote for a reimbursement and the fun began... They told me that according to terms and condition I have to send a video!!! Ok I understand their situation some how but I wrote back explaining the situation and they send me an email sending me back to terms and condition!!! I will not get broke because of my purchase but they will not get my business any more. Sorry… Read Full Review

Freeunlocks's Comment

Written on: 22/08/2016

Hi there,

This is an industry-standard requirement to prevent fraudulent buyers. This was stated in our Terms.

This happens in less than 1% of cases. Nevertheless, if you are unable to shoot a video, we *may* be able to make an exception and accept a picture of the error message. But this is not guaranteed as it depends on the circumstances of each case.

If you want to reach me directly, put 'ATTN: COO' in the subject of the message.

Kind regards,
Perry
COO - FreeUnlocks.com

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★☆☆☆☆

“No codes and No response”

Written on: 30/07/2016 by zxqj (1 review written)

The process involves emailing you with a bunch of logins and passwords and more than one weblink. Then you login and find a message saying "No order found!!!!" Then you mail them and use their site to report the problem. Site says response in 8-24hrs. 24hrs later no response, send another mail. No reponse. I really needed this done quickly otherwise I would have gone into to town and done it for the same money. Asking Paypal for a refund… Read Full Review

Freeunlocks's Response to zxqj's Review

Written on: 22/08/2016

Hi there,

I am very sorry to hear that! have you sent us a support ticket? We always respond in 7-12 hours and sometimes sooner :)

Please send us an email with ATTN:PERRY in the subject and would be happy to sort it out ASAP.

Kind Regards,
Perry
COO - FreeUnlocks Team

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★☆☆☆☆

“A kód nem oldja fel a készüléket”

Written on: 21/07/2016 by JaxCormier (1 review written)

A kapott kód többszöri próbálkozásra sem nyitja a készüléket!!!… Read Full Review

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★☆☆☆☆

“The worst ever!!!”

Written on: 18/07/2016 by Kailey365 (1 review written)

I paid for a code months ago using my PayPal. I didn't get the code as they said that they couldn't get one. I requested a refund and didn't get it either. I will never use this service or recommend to a friend… Read Full Review

Freeunlocks's Comment

Written on: 22/08/2016

Hi there,

Codes are defective in around 1% of cases, in which case we are more than happy to issue a refund as per our terms of service.

Note that submitting a video proof is an industry-standard for all unlocking website, for this is to combat fraudulent acts.

Contact me by putting 'ATTN: PERRY' in the subject, and I'll make sure this is attended to. Let us help you! :)

Kind Regards,
Perry
COO - FreeUnlocks Team

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Empress1's Comment

Written on: 22/08/2016

ATTN: PERRY

Like I said I did not receive a code. I would not have gotten any video evidence.

The email sent to me said:

Dear customer,

Unfortunately, the unlock code for Serial Number: 014017002140687 could not be located.

Please contact us to arrange a solution. We are terribly sorry about this and will work with you to make things right.

The most common cause is incorrectly submitted information: please double check your IMEI by typing *#06# (or by looking under the battery), and please verify your model, as well as the country and provider to which the phone is currently locked.

Sorry again for the inconvenience,


The FreeUnlocks Team


FreeUnlocks

They would have that email as record to know that no code was sent, so this isn't a case where I had any intentions of defrauding anyone of what wasn't rightfully mine.

Anyway I received my refund.

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★☆☆☆☆

“The worst ever”

Written on: 18/07/2016 by Empress1 (1 review written)

I paid for a code which was never received. I requested a refund after I was told that I could not get a code. I no longer have this phone also. I would not recommend this site to anyone as not giving someone something which was paid for is by all means a crime… Read Full Review

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★☆☆☆☆

“Too much of a pain in the ass”

Written on: 11/07/2016 by Tim12335 (1 review written)

You sold have links to mep number right from the beginning To much of a pain in the ass The old saying keep it simple stupid Too way to long to do … Read Full Review

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★☆☆☆☆

“Not any help ”

Written on: 29/06/2016 by Moser376 (1 review written)

I still had no success in unlocking my phone. Didn't understand what the unlock code was and there was no communication when I needed help unlocking my phone. I feel ripped off and will not recommend your site to anyone… Read Full Review

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★☆☆☆☆

“It's been 3 days, no unlock code- even though I PAID!”

Written on: 27/06/2016 by 239Mendoza (1 review written)

I tried to unlock my phone before traveling oversees. This service was supposed to be quick and cheap, but it was just a waste of money. I'm going to try another online unlocking site, even though now I'm scared that they might all be ripoffs… Read Full Review

Freeunlocks's Comment

Written on: 28/06/2016

Hi,

These codes have an estimated processing time, as stated on the phone's page before you ordered.

If you have been waiting longer than the stated processing time then you are welcome to email us and we will sort out any issues you're experiencing.

Perry
FreeUnlocks Team

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★☆☆☆☆

“code did not work”

Written on: 23/06/2016 by Cassandrav369 (1 review written)

code did not open phone waited 24 hours to be told you could not open phone… Read Full Review

Freeunlocks's Comment

Written on: 28/06/2016

Hi there,

Codes are defective in around 1% of cases, in which case we are more than happy to issue a refund as per our terms of service.

Note that submitting a video proof is an industry-standard for all unlocking website, for this is to combat fraudulent acts.

Contact me by putting 'ATTN: PERRY' in the subject, and I'll make sure this is attended to. Let us help you! :)

Kind Regards,
Perry
The FreeUnlocks Team

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★☆☆☆☆

“V bad”

Written on: 15/06/2016 by Aaliya2015 (1 review written)

V bad service took money and didn't give me my unlock code… Read Full Review

Freeunlocks's Response to Aaliya2015's Review

Written on: 28/06/2016

Hi there.

Can you expand the reason why we have a bad service? This review can help us improve our services for our customers.

You can also email us the issue and put ATTN:PERRY in the subject line to help you with your concerns :)

Kind Regards,
Perry
The FreeUnlocks Team

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★☆☆☆☆

“need to resear h ”

Written on: 14/05/2016 by Watsongn90 (1 review written)

You need to make sure you have the code before you charge someone $10 for a service you can't provide… Read Full Review

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★☆☆☆☆

“no code delivered ”

Written on: 09/05/2016 by 23Donnelly (1 review written)

received an email stating a code was provided and there was none. the status showed on the website as SENT but this was also inaccurate. The help documents are bogus and no more assistance has been provided so far … Read Full Review

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★☆☆☆☆

“bunch of idiots, I submitted my info for my unlock...”

Written on: 28/04/2016 by Amare268 (1 review written)

bunch of idiots, I submitted my info for my unlock twice! and you idiots screwed up twice. will never deal with you again and wasted money… Read Full Review

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★☆☆☆☆

“unlock code did work for HTC Desire 626s”

Written on: 28/04/2016 by Kent49 (1 review written)

The code I was provided was of no help because the screen to input it didn't come up when the new sim card was installed. After 2 days of trying to get an answer for customer service I was finally told it would cost another $30 or so. Might as well just get another phone. Now I'll try to get my money back… Read Full Review

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★☆☆☆☆

“My Experience”

Written on: 26/04/2016 by ArthurThomson (1 review written)

Freeunlocks.com obviously is not free. I paid around $10 and expected to have my unlock code in a timely manner. I received an email with my log in almost immediately after I paid, but unfortunately it didn't work. I sent customer support an email and at least 4 hours later I still hadn't heard from them till I sent another email threatening to cancel the payment and giving them a bad review. I got home today and went back over old emails from the past two days that had shown the status was… Read Full Review

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★☆☆☆☆

“uit didn't work ”

Written on: 22/04/2016 by princessdaisy01 (1 review written)

no unlock codes worked i was given i tried several trys . i followed utubes and directions and nothing worked… Read Full Review

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★☆☆☆☆

“My code did not work try to contact ypu no respond ”

Written on: 13/04/2016 by Kayleigh282 (1 review written)

My code did not work I try to contact you and no one answer the phone i try over email and i have not get any respond i will cancel the payment if i do not get an answer by today… Read Full Review

Freeunlocks's Comment

Written on: 14/04/2016

Hi there,

I'm not sure I understand what the issue was. We are very responsive by email; we have an 8-24 hour guaranteed response time. You can email us to ensure we receive it. Please add "ATTN: COO" to the subject so that it is assigned to me personally, and I'll ensure it is correctly routed for you.

As you can see we have a 4.4/5 star rating here -- our customers love us and rave about the service we provide. We often are online for chat support and have phone support as well via Skype.

I hope that clears things up and we look forward to assisting you further!

All the best,
Perry
COO - FreeUnlocks.com

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★☆☆☆☆

“Not helpful”

Written on: 12/04/2016

I did the trial pay and have yet to receive a code.... Try to call customer service and getting nowhere..Don't know what to do next??… Read Full Review

Freeunlocks's Comment

Written on: 14/04/2016

It might be because TrialPay needs more information for them to process the order. Please send us a message on our website and add "ATTN: COO" to the subject so that it is assigned to me personally, and I'll ensure it is correctly routed for you.

We will en route your messages to our TrialPay personal support.

Kind Regards,
Perry
COO - FreeUnlocks

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★☆☆☆☆

“Frustrating Waiting Time”

Written on: 06/04/2016 by ethytsdjhtyj7je5uw45y (1 review written)

I am never using this site again. If I had not contacted technical support then I am certain that I would still be waiting for the unlock code I paid for. Absolutely unprofessional… Read Full Review

Freeunlocks's Response to ethytsdjhtyj7je5uw45y's Review

Written on: 14/04/2016

Hi,

These codes have an estimated processing time, as stated on the phone's page before you ordered.

If you have been waiting longer than the stated processing time then you are welcome to email us and we will sort out any issues you're experiencing.

All the reviews are 100% honest and unsolicited. We unlock 2,500+ phones per month and have no need to write fake reviews. You can trust that all of them are from actual customers.

Thanks,
Perry
COO - FreeUnlocks

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