Unlock Samsung Online Reviews - www.unlocksamsungonline.com

★★★★☆
4.3 / 5
83.6% of users recommend this
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Latest Reviews

★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“Tengan cuidado, esto es una estafa”

Written on: 01/09/2014 by Geocostarica (1 review written)

No lo recomiendo, esta gente no sabe nada de nada, lo unico que saben hacer es robar su dinero, POR FAVOR NO CREAN QUE LES VAN A AYUDAR, a mi me hicieron pagar doble, primero por cable y luego por codigo, al no poder desbloquear mi celular, solo me devolvieron parcialmente el segundo pago, y el primero me lo quedaron debiendo. el cuento de que gastos administrativos, manada de ladrones, y el primero aun me lo deben y para variar dicen saber y nisiquiera se conocen los modelos de los telefonos… Read Full Review

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★★★★☆
Unlock Samsung Online - www.unlocksamsungonline.com

“Worked like a charm”

Written on: 15/08/2014

Requested for the code around two days ago. Code did not arrive on specified time frame and checked ALL areas of e-mail. Sent an e-mail the next day, they responded SO fast and resent me the codes. Worked like a charm. Now I feel bad 'coz I had phone rooted just for this before and that didn't work. All I had to do was go online. Lesson learned. What I found amusing was that the sales who responded to my e-mail was sensitive to my e-mail since it was in all caps and pointed this out to me… Read Full Review

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★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“Do not throw your money”

Written on: 02/08/2014 by NeldonVas (1 review written)

Do not throw your money .... read return policies, they keep 90% administrative fee… Read Full Review

Neldonvas's Response to NeldonVas's Review

Written on: 02/08/2014

Thanks for your review

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★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“1_x_Samsung_unlock_by_cable bad Service”

Written on: 29/07/2014 by ojmoran (1 review written)

El programa que proporcionan no es compatible o tienen errores, no me permitió hacer la liberacion. El servicio técnico es malo, se solicita ayuda y contestan al dia siguiente para no dar una solución en concreto… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“very well”

Written on: 06/07/2014 by RoryFrost (1 review written)

are marco thanks for unlocking everything works great… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“It's helped me”

Written on: 20/06/2014 by 458Fitch (1 review written)

Thank you for your help to unlock my note 3 n9005… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“samsung s4 m919n metro pcs!libre para siempre!”

Written on: 11/04/2014 by Adairbs373 (1 review written)

Había visitado 10 negocios de desbloqueo de celulares-todos ellos solo me ofrecían el desbloqueo por caja-ninguno podía por medio de código IMEI cuando encontré el sitio web de UNLOCKSAMSUNGONLINE ofrecían poder liberarlo por imei-en un principio dude pero nada perdía en intentarlo-en el transcurso de 1 hora 1/2 recibí mi código de liberacion--y mi S4 quedo libre para siempre-GRACIAs!… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“So easy to unlock Samsung Galaxy T599n”

Written on: 05/03/2014

I have never unlocked a phone before and I heard that this model was tricky to unlock. So I email the company to get confirmation. Actually I wrote a few times and each time I got a prompt answer. And a fully clear response too, not like emails from China ( you know what I mean :) ) So I opted for the cable unlock because it was cheaper. The uart cable is readily avail on ebay. The website has all the step by step instructions which I digested while I waited for the uart cable. The sign in… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“Perfect solution for your imei issues!”

Written on: 04/03/2014 by Sherwoodkp1964 (1 review written)

Don't be frightened, this works perfectly! I had lost my serial number and imei, I paid my money and followed the procedures and everything has been restored and my i9100 is now fully functional and shows the correct imei/sn information :-) Cheers guys!!… Read Full Review

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★★★★☆
Unlock Samsung Online - www.unlocksamsungonline.com

“med”

Written on: 04/02/2014 by mustafaismail (1 review written)

unlock samsug galaxy gt-19001 … Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“the best unlock services for Samsung and other phone”

Written on: 31/01/2014

i try first with unlocking by code but not success then they give me a option unlocking by cable with almost the same price. it look like the way not simple as a code but it work and cheaper than the other services, 30 US. it will try again next time… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“Fast delivery and easy-to-follow instructions.”

Written on: 16/01/2014

I got the code four hours after. Unlocked my dual-sim phone in less than a minute… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“Had to switch products but great service ”

Written on: 14/01/2014 by FredHummel (1 review written)

I bought unlock by cable product on this site for the Samsung Galaxy S3 (I9300) when I tried unlocking it with their easy to follow instructions I got an error about the phone having new EFSv2 security. I contacted support and got a response within a few hours and a link to a blog post which explained everything about this new security and they told me they would offer me a full refund or change products to unlock by codes. I choose the latter and within 30 minutes I had my unlock codes and… Read Full Review

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“Fantastic service!”

Written on: 14/01/2014 by ElizebethR (1 review written)

I was looking to unlock my Samsung I317m here in Canada and tried various shops and online stores. Nobody here knew how to unlock this model and from cellunlocker.net I received unlock codes but they didn't work. I saw a special warning on their sales page for unlocking I317m so I contacted support. I must admit I didn't have a lot of confidence but the advisor from support helped me amazingly! With all communication going back and forth for in total about 36 hours the phone is now simlock… Read Full Review

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★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“no refund and rude service”

Written on: 14/01/2014

Drivers did not work after I waited an hour for the link they sent me to install drivers. After downloading dirct from samsung the step by step instructions are actually missing a few steps. It took my credits and did not unlock my phone. I inserted my new sim and and the code it gave it was still locked. I looked around found another site that offered me the step by step process to unlock my note 2 i317 they sent me a code and a list of steps to unlocking my phone after putting in the code… Read Full Review

Unlocksamsungonline's Comment

Written on: 14/01/2014

This customer is making completely rediculous claims.

"Drivers did not work after I waited an hour for the link they sent me to install drivers."

The deliveyr email is send instantly and the drivers can be downloaded directly. In her support ticket she claimed downloading took 1.5 hour. I'm sorry but our server is fast and your internet speed is not our responsability. On top of that our drivers do work as more then a thousand phones per day are unlocked via our software

" the step by step instructions are actually missing a few steps"
Which steps then? You never mentioned this before

" It took my credits and did not unlock my phone"
No it read your unlock codes from the phone and displayed them to you, the manual then states you need to enter the unlock codes.


"they sent me a code and a list of steps to unlocking my phone after putting in the code"
She showed us their email, and not suprised we saw they provided the EXACT SAME unlock code as she also received from our software.

"Now I did email for support and in the time it took me to work with the other site I did not receive any troubleshooting or tech help"
We replied her in less then 2 hours, and have been replying to her, very rude, message for 3 days.

This person does not receive a refund because she succesfully used our software to read unlock codes from her phone. She then went to another site and also got -the same unlock codes- there. And now she wants a refund.

She claims she has a video showing 'our code' didn't work (though it is exactly the same) but refuses to show the video
She claims that we didn't provide support though we've been doing that for the past 3 days.

We are sorry to see you are not happy but we can come to no other conclusion that it is impossible to please you and your reason for a refund is completely unfound.

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★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“Hidden refund fee's”

Written on: 28/12/2013 by Joestapippa (1 review written)

My i337 Phone was not supported by their software to unlock my phone and when I requested a refund from them they sent me a link stating they would refund my purchase MINUS a 10 Euro administration fee, lol the cost of the software was only 12.54 euros! I'll use unlock client from now on no B.S site and works.l… Read Full Review

Unlocksamsungonline's Response to Joestapippa's Review

Written on: 04/01/2014

You should tell the whole story and not lie.

The refund costs for unlock by cable is 4.47 euro if you want a refund without there being failure of our software or mis-information on our website.

Your model is perfectly supported, however you do need to read, as the sales page very clearly states you need to do some extra steps on your model (I337). Which our support always happily provides, and surely also to you if you bothered to contact support.

The 10 euro refund costs is for when you bought a IMEI repair product and you want a refund without any good reason. We very clearly state on the sales page it is a product for advanced users only and you should NOT buy if you aren't (that is actually what it says).

Now I've searched our support ticket system to see your exact case but of course did not find any with an I337..

Also the refund fees aren't hidden what-so-ever. They are directly available in our refund rules which can be found in the support section.

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Joestapippa's reply to Unlocksamsungonline's Comment

Written on: 06/01/2014

My apologies, whether it is 4 or 10 euro is not the point, I don't understand if your such a reputable company as you state, why you would be so reluctant to issue refunds minus costs when you admit that the service was not used. You would rather risk the loss of any and all future business from them and their friends for under 14 euro ($19 CDN), that is a company that I would stay away from doing business with, but that’s just my opinion.

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Unlocksamsungonline's reply to Joestapippa's Comment

Written on: 06/01/2014

We are happy to provide full refunds when our software has failed in some way, or by accident there was wrong info on our website.

However if nothing on our end has failed we are not in the business of giving refunds. We have our costs, so if request a refund because of no fault of ours we charge you the costs we have on processing the refund which is a combination of the Paypal costs + the time our support has spend on your case + the time it takes to actually process the refund (which also include us having to check your account if it is not used, disabling it etc).

Most competitors in our niche don't provide any refund at all, at least we do.

I think this is nothing but normal. And again the refund rules are not hidden at all. On our new soon to be relaunched website they'll even be on our front page.

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Joestapippa's reply to Unlocksamsungonline's Comment

Written on: 06/01/2014

I have been in the customer service industry for over 40 years and I have NEVER EVER charged a refund fee if the customer requests it for services they NEVER USED even if I spend time on that customer, guess I'm old school that believes a happy customer spreads better referrals than an unhappy one.As for the Paypal fee's they are fully reversible, enjoy the $19. I just hope others (even if it's only one) other will learn by my mistake and stay away from doing business with companies that have policies like yours.

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Unlocksamsungonline's reply to Joestapippa's Comment

Written on: 06/01/2014

If a customer does not agree with our policies and don't do their due diligence (which is reading our sales page at least so they know what they are buying) we indeed rather not have them buy with us at all.

That would make everybody more happy.
However there we go full circle again right?

This problem started because you didn't read the info on the sales page to start with and didn't do your due diligence to check info about the product and the refund rules otherwise you wouldn't have bought the product.

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Joestapippa's reply to Unlocksamsungonline's Comment

Written on: 06/01/2014

Please read this again " I just hope others (even if it's only one other) will learn by my mistake " I fully admitted it was my mistake not taking time to read your in-depth refund policy that lead to this. If I were to purchase a product from a WalMart store and decided it wasn’t what I wanted and returned it they certainly would NOT charge me a fee for a refund but they are not all about the money but rather customer satisfaction. I am not even remotely satisfied with your company’s handling of this situation at all and when and if asked I will repeat those same words, imagine all this could have been avoided if you were to merely refund my purchase for something that I didn’t even use, wow! Just a suggestion why not put your refund policy available at the time of your check out so a customer can read it BEFORE they finalize the purchase, oh wait never mind that would give people the opportunity to rescind their purchase hence no refund fee's would apply. I would love to get paid to have people purchase software and then charge them a fee to give them refunds all day long, I would be out nothing since I still have my product and their money ;-), anyway I have wasted enough time with you on this issue, like I said before enjoy the $19 I paid you for nothing and we will just let others decide for themselves whether they do business with your company in the future or not, I and any of my friends or people in passing WILL NOT BE. I will use Unlock Client for cable unlocking needs from now on their software is very easy to use and they seem to spend more on customer support than on a fancy web page. Good Luck

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Neldonvas's reply to Joestapippa's Comment

Written on: 02/08/2014

I had wanted to read this review before.

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“Extremely happy”

Written on: 16/12/2013 by Cwells (1 review written)

I must say this was a gamble on my behalf as there are lots of websites promising to deliver but don't but unlocksamsungonline definitely do deliver! I was confident that by doing a transaction via paypal that I was covered if anything did go wrong ( which it didn't!) Was going round in circles trying to unlock and defreeze my phone., especially as samsung seem to have made it impossible for any lay person to unlock and defreeze the phone. Best money I've spent on my phone, especially as… Read Full Review

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★★☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“Expensive and Site submission did not work”

Written on: 07/12/2013 by michaelli1991 (1 review written)

Paid a whopping $34.00 and got an email that had had procedures that tell you to follow but when attempting these procedures you get an error and hindering the whole process of obtaining an unlock code. an example: What to do now? Go to UnlockSamsungOnline IMEI submit tool Login using the login details above Select your phone model Enter your 15 digit IMEI code (the first 15 digits only ignoring all other characters) Enter additional data if required Submit your IMEI for processing After this… Read Full Review

Unlocksamsungonline's Response to michaelli1991's Review

Written on: 16/12/2013

Hi,

This was a 3rd party issue and it was solved within 2 hours, so please explain why our customer service is only 1 star (did you even contact customer service?) and if you feel our site is expensive did you do some research and compared with other sites?

If yes you would have found out pretty soon we aren't that expensive at all.

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★☆☆☆☆
Unlock Samsung Online - www.unlocksamsungonline.com

“I don't get the email.”

Written on: 05/12/2013

I do not like your accusations, I Checked the mail for spam, the mail has not come to me, do not teach me to Handle my mail, that I come and take this frivolous way you express yourself on me, virtually accusing me and be stupid.I take on with Paypal I will have my money back this is no more and discuss.If not,i bring the case for Paypal as I am a big customer for.Do I have to pay administration costs for been abused by you ?… Read Full Review

Unlocksamsungonline's Comment

Written on: 06/12/2013

This customer refuses to just respond to 2 simple questions in his support ticket after asking him to do this more then 4 times.

On top of that he is incredibiliy hipocrite complaining about the fact that we make 'accusations' that he doesn't want to let us help him by just responding to 2 simple questions (that is not an accusation that is a fact) despite the fact that he started of making accusation to us which were completely unfounded.

We have showed him screenshots and even logs from our email server that emails were send and still he is too stuburn to believe us.

Let me repeat myself one last time: your email settings ARE NOT our responsability. It is your task to make sure you can receive our email. It is OUR task to send the email and make sure our email server complies with all anti-spam rules (which it does - and it isn't blacklisted anywhere on any blacklist).

We could have solved this in a matter of hours if you'd only respond to the 2 super simple questions we asked you in your support ticket. Instead you choose to open a dispute, complain, complain and complain a bit more and not respond to the support ticket at all.

You have been blacklisted so you will never ever be able to order anything with us and we will warn our collegeas to be very carefull to do business with you as well. We don't need customers like you.

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★★★★★
Unlock Samsung Online - www.unlocksamsungonline.com

“Does exactly what it says on the tin!”

Written on: 03/12/2013

Fantastic service. Would highly recommend. I filled out the form and it said estimated time for code 1.29 hrs. I completed the transaction and had my code within 30 mins. Followed the instructions and my phone was unlocked. Perfect. No Hassle… Read Full Review

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