I have used Deramores for years and the last time I used them it was complete rubbish. The order got lost, then found, then not delivered, then delivered. I cancelled it and it arrived! I ended up with two lots of everything because I went to a local store and replaced the stuff I cancelled from Deramores. However, I ordered three lots of Aran wool and two patterns last Saturday in two separate orders (I had gift vouchers and the website doesn't allow for putting two voucher codes in for one order - it wasn't a problem on this occasion). My orders arrived yesterday, nicely packaged, complete. I was delighted. Having given them a bad review the last time, I really feel I have to give them a good review this time as they seem to have moved past the hiccoughs they had with deliveries and are back on form.

really don't understand the poor reviews here... I've used Deramores many times with no issues. Recently, I ordered several different orders so I could compare colours and yarn weights for a big blanket project. Orders were processed quickly and dispatched promptly. I called customer services about returning yarns that were not the right colours, they emailed me a free returns label, I returned the unwanted yarns and the refund was dealt with the same day. I found the people at customer services really helpful and friendly and they know their yarns for sure. Definitely recommend this company, I've used other companies and still found Deramores the better option. I would say that the packaging could be improved as the items are onto wrapped once in a polythene sleeve, I guess to keep the costs down.

Ordered some wool yesterday and it arrived, well packed, today - Christmas Eve. Excellent service. Would recommend this company

WONDERFUL WEBSITE WITH PLENTY OF PRODUCTS TO CHOOSE FROM. ESPECIALLY LIKE THE DISCOUNT OF 5% IF YOU SIGN UP TO RECIEVE NEWSLETTERS PLUS ORDERS ARE FREE IF OVER £20.EVERYTHING IS DISPLAYED CLEARLY ON THE WEBSITE AND THE NEXT DAY DELIVERY THEY PROVIDE IS QUICKER THAN I COULD EVER WISH FOR. COULD NOT FAULT ANYTHING ABOUT THIS COMPANY AND THEY PROVIDE A BENCH MARK WHICH ALL OTHER INTERNET COMPANIES SHOULD ASPIRE TO.

Deramores have the biggest range of knitting yarn I've ever found on any website. It's very easy to look for and find the yarn you are looking for, and everything is very affordable. I had a couple of questions about the yarn and Sammy was able to answer all my questions straight away. The order was delivered the next day and I couldn't be happier!!!!

Ordered 12 balls of wool and a handful of knitting patterns on the Tuesday at 2pm - the order arrived the next day on Wednesday morning. Very happy with the quality of the wool and can't wait to knit the patterns.

The website was very easy to use and the choice was incredible. Exactly as promised on the website and will certainly be using again. Thank you Deramores!