Deramores Reviews - www.deramores.com

Click here if this is your business
★★★☆☆
3.2 / 5
15
53% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

The online knitting superstore! Deramores stocks the biggest selection of yarns and patterns in the UK, with over 60,000 items ready for same day despatch.
? Ask our helpful community of experts about this product or company
Deramores - www.deramores.com - Ask a question now

Media Gallery for Deramores - www.deramores.com

Deramores - www.deramores.com
Deramores - www.deramores.com
Deramores - www.deramores.com
Deramores - www.deramores.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Diabolical, never again.”

Written on: 03/09/2017

Ordered wool, received automated email stating that order was being packed and would be able to track order.Ha Ha. Payment was shown on my credit card statement almost immediately. Website shows that delivery should be within 1 to 3 days. I will not be using there services again. Unfortunately wool shops are almost non existent in my area and as I am restricted to wool blends that I can comfortably wear I will just hope that the Loveknitting website has the colour and type of wool that I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not as advertised”

Written on: 26/07/2017 by ElianaFisher (1 review written)

So I bought yarn at 50% off. Hurrah! But when it arrived the hank size was 50% less than advertised so I only have half the yarn for my project. To but the right amount of yarn I'd have to pay full price! Boo...! Beware of those sales ads.... I appreciate mistakes happen, but Deramores have done nothing to put right their mistake. They used to be a great company who cared about their customers. Not any more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Drop in service and website”

Written on: 06/02/2017

I have been a customer for over 7 years and used to love shopping with Deramores. The website changed and now is confusing and lacking in information. Before I was able to purchase the pattern and yarn together but am no longer able to view quantities. My orders have been getting posted in two parts with no explanation. They have been taking thee times longer than previously. When I ask a question I get a reply that the answer will be posted online. This is inconvenient as I have to then search… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“shocking delivery”

Written on: 22/09/2016 by Kanewe411 (1 review written)

Ordered on monday before 3pm heard nothing until wednesday and was given a tracking no checked and order had not even been dispatched today is thursday it was not even pacaged for delivery until yesterday, ordered from kemps wool shop same day got order on tuesday needless to say will not be using again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tag60's Comment

Written on: 28/09/2016

I'm in the same boat, they have told me the reason is because of a new computer system. I have logged into my account to have it come up with no orders placed, I have now received a tracking number but there is no record of in on Hermes. I don't hold ourt much hope in receiving my order.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tag60's Comment

Written on: 28/09/2016

I'm in the same boat, they have told me the reason is because of a new computer system. I have logged into my account to have it come up with no orders placed, I have now received a tracking number but there is no record of in on Hermes. I don't hold ourt much hope in receiving my order.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“U Turn”

Written on: 12/05/2016 by Bentley47 (1 review written)

I have used Deramores for years and the last time I used them it was complete rubbish. The order got lost, then found, then not delivered, then delivered. I cancelled it and it arrived! I ended up with two lots of everything because I went to a local store and replaced the stuff I cancelled from Deramores. However, I ordered three lots of Aran wool and two patterns last Saturday in two separate orders (I had gift vouchers and the website doesn't allow for putting two voucher codes in for one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Efficient, friendly and helpful service ”

Written on: 19/02/2016

really don't understand the poor reviews here... I've used Deramores many times with no issues. Recently, I ordered several different orders so I could compare colours and yarn weights for a big blanket project. Orders were processed quickly and dispatched promptly. I called customer services about returning yarns that were not the right colours, they emailed me a free returns label, I returned the unwanted yarns and the refund was dealt with the same day. I found the people at customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ignoring Customer Rights”

Written on: 07/11/2015 by umFarley267 (1 review written)

There being no sign of my order after 9 days (and no response to my chaser email) I joined the telephone queue, spoke to a Customer Service operator and asked for the order to be cancelled. After 'speaking to the warehouse' she agreed and I received a email confirming my refund in 2-3 days. A little while later I had another email from Deramores announcing that my order was on its way! I emailed back. So, a week on and I now have no refund, no reply, but an unwanted parcel of yarn (once I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service”

Written on: 08/06/2015 by 113Churchill (1 review written)

I placed my first order with this company last week. I will not be placing another! The company GUARANTEES delivery within 2 days which I why I ordered with them and not my usual yarn supplier. I needed the yarn urgently for an order I was knitting. ONE item from my order arrived in 2 days but the rest did not. Three days later and no reply from the company to my email. It seems that once they have your money they are no longer interested. Avoid!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent”

Written on: 24/12/2014 by Hooverzi269 (1 review written)

Ordered some wool yesterday and it arrived, well packed, today - Christmas Eve. Excellent service. Would recommend this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good value, Good customer service, Fast delivery if in...”

Written on: 02/10/2014 by 289Hess (1 review written)

I have bought from Deramores website (online wool shop) 3 times so far. First order- 5 stars - I had no idea where to get my yarn - I saw them on ebay and contacted them for advice about a type of wool I had seen on a knitting pattern and they were really helpful - got back to me within the day, sent me to their website and ordering was easy - even got to checkout with Paypal, so did not have to faff about entering address details, delivery details or payment info. I ordered several balls of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not so good when there's a problem”

Written on: 14/02/2014

I used to live this site. That is until I recently bought wool. I knit half a sleeve and my hands were orange and my knitting needles ruined with the dye. I emailed Customer service with pictures. I got a reply saying it had a loose dye lot and a voucher for postage. So I'm left with ruined needles and having wasted my time on the garment. I've sent numerous follow up mails and I've received no reply. Prior to this, I loved this site. Very disappointed. I'll gladly put up a good review if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gilzer's Comment

Written on: 14/02/2014

I just had a call from a lovely lady. She couldn't do enough to resolve the issue so all is forgiven.
Thanks.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“EXCELLANT COMPANY”

Written on: 28/10/2011

WONDERFUL WEBSITE WITH PLENTY OF PRODUCTS TO CHOOSE FROM. ESPECIALLY LIKE THE DISCOUNT OF 5% IF YOU SIGN UP TO RECIEVE NEWSLETTERS PLUS ORDERS ARE FREE IF OVER £20.EVERYTHING IS DISPLAYED CLEARLY ON THE WEBSITE AND THE NEXT DAY DELIVERY THEY PROVIDE IS QUICKER THAN I COULD EVER WISH FOR. COULD NOT FAULT ANYTHING ABOUT THIS COMPANY AND THEY PROVIDE A BENCH MARK WHICH ALL OTHER INTERNET COMPANIES SHOULD ASPIRE TO… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Deramores have the biggest range of knitting yarn I've...”

Written on: 08/04/2011

Deramores have the biggest range of knitting yarn I've ever found on any website. It's very easy to look for and find the yarn you are looking for, and everything is very affordable. I had a couple of questions about the yarn and Sammy was able to answer all my questions straight away. The order was delivered the next day and I couldn't be happier!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ordered at around 3pm...parcel was at my door the next...”

Written on: 07/04/2011 by astridthecrafty (1 review written)

Ordered at around 3pm...parcel was at my door the next day.

They have a good range of wool from budget to more expensive, and an ever extending range of patterns.

They also regularly keep "followers" on social media sites informed of special deals they may have on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ordered 12 balls of wool and a handful of knitting...”

Written on: 06/04/2011

Ordered 12 balls of wool and a handful of knitting patterns on the Tuesday at 2pm - the order arrived the next day on Wednesday morning. Very happy with the quality of the wool and can't wait to knit the patterns.

The website was very easy to use and the choice was incredible. Exactly as promised on the website and will certainly be using again. Thank you Deramores!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview