Reface Scotland Reviews - www.refacescotland.co.uk

★★★☆☆
2.8 / 5
35
43% of users recommend this
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Reface Scotland - www.refacescotland.co.uk

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Latest Reviews

★★★★☆

“Replacement Doors & Drawer Fronts”

Written on: 30/08/2016 by Kaylieg1968 (1 review written)

Quoted for matching kitchen doors (17), drawer fronts (3) + heating boiler cabinet. Price prove competitive and match was close subject to existing side panels etc having faded over time. Replacements were accurate in size and appear well made. They were efficiently installed remarkably quickly and fixed true. Handles and hinges were also replaced. No complaints or observations at this stage, installation having been in August 2016… Read Full Review

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★★★★★

“Excellent work worthy of a review”

Written on: 20/07/2016 by margaret30 (1 review written)

Our Reface kitchen was completed yesterday after two days work. It looks lovely. The workmen were true professionals with a happy attitude to what they were doing. They were courteous and cleaned up on both days after the work was done! It was two man team on Monday and they worked very hard to get the majority of the job done, them one man on the Tuesday. It was excellent team work with the plumber also popping in both days to change our sink. I would definitely recommend Reface to anyone who… Read Full Review

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★★★★★

“Great service”

Written on: 18/07/2016 by 264Davies (1 review written)

Excellent service from start to finish. True professions which went the extra simile to give us our perfect kitchen … Read Full Review

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★★★★★

“Satisfied Customer ”

Written on: 15/07/2016 by Re-new (1 review written)

I am extremely delighted with the quality of doors/worktops and accessories, workmanship was excellent, would not hesitate to recommend Re-face to friends… Read Full Review

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★★★★★

“Just like a new kitchen !”

Written on: 07/07/2016 by Putnamwd82 (1 review written)

We are delighted with the new kitchen worktops, doors & facial...all work was done to the highest standard, & kitchen fitter was very curteous & cleaned up after him constantly Wouldn't hesitate in recommending them to anyone… Read Full Review

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★★★★★

“Great service and quality product ”

Written on: 30/06/2016 by Alison-Bill (1 review written)

The entire team were a pleasure to deal with. From sales to admin to the surveyor and fitter.. Delighted with our new doors and drawers.. What a difference.. We would thoroughly recommend this company and will certainly consider them again on the future .. Walter is a star!… Read Full Review

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★★★★☆

“Delighted with upgrade”

Written on: 24/02/2016 by Caseyy140 (1 review written)

Very pleased with the way our kitchen looks and with the way the fitters did the job. No mess after and everything done as planned. Thank you!… Read Full Review

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★☆☆☆☆

“Rip off merchants AVOID ”

Written on: 10/02/2016 by Annp001 (1 review written)

Avoid this company like the plague they have no morals or conscience they took money from my mum as a deposit and when she cancelled they wouldn't give it back also they had the cheek to ask for more money saying the units were make they must have been made overnight by elves as it was cancelled before there planning department even had the plans we will never give up on getting my parents there money back they are 79 and 83 years old I don't know how these people sleep at night they are the… Read Full Review

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★☆☆☆☆

“Reface ROBBERS”

Written on: 09/02/2016 by ejoyce (1 review written)

Took my Mums deposit of £1020 will not return although we cancelled by phone and registered post. They claim the day the guy went back with the measurements they started making the products, I in turn asked for proof i.e workers timesheets, NEVER RECEIVED ANY now there's a surprise. Still fighting to get my mother's money back. Customer Service they cannot spell it that is why they don't have any.Will continue to fight Nobody should use this company Please AVOID and save yourself unnecessary… Read Full Review

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★☆☆☆☆

“Please don't use ,awful company ,really really bad...”

Written on: 28/12/2015 by EdgarBruce367 (1 review written)

I got a reface in to do my small kitchen in July ,at a cost of £1,400 ,at time I was quite pleased with the outcome ,although still didn't think it was worth the money ,in November one of the kitchen cupboard doors just fell off and hit my husbands head ,and one of the base bits which was stuck on with glue just fell off ,when I phoned to complain and to get someone out to look at it and repair it ,there attitude was horrendous ,blamed us for it ,said it was wear and tear ,also said if someone… Read Full Review

Kathleen Burns's Comment

Written on: 28/12/2015

I totally agree, their Admin assistant made nuisance calls to my home phone when I complained, totally breached DPA, total ned behaviour. Their Director was no better, said she would investigate my complaint , you can see her reply below, total unprofessional.

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★☆☆☆☆

“poor quality”

Written on: 01/12/2015 by alfras (1 review written)

units insatalled about 6 years ago. a few weeks after installation, Kitchen worktop started to swell as water must have got into the MDF under the sink. Fittter should have sealed the exposed MDF with silicone at the time as siliconing the unit onto the worktop. Reface rep came out measured up then nothing was done. just over a year ago I noticed that 2 of the unit doors facings were coming away from its base that its 'pressed' onto, now other Units are doing the same...judge for yourself… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 20/11/2015 by Smithwh114 (1 review written)

After paying my initial deposit I then waited the agreed 6 weeks for an installation date , only to be told after I had chased them several times, that I would get a call when they new the date. I said that wasn't acceptable as I have waited the 6 weeks and the girl repeated herself... At this point the Sales DIRECTOR came on the phone and said they would be in touch, I asked him if he had planned the next two weeks work (yes he replied) so my work was not included in this next two weeks -… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 07/11/2015 by Parsonsxb189 (1 review written)

AVOID!!! After my 2 year old Kitchen was ruined by water damage, i called TWOface to see if they could give me a quote for the repairs. They advertise quite clearly, a "no obligation no pressure" visit and quote. Sales man arrives and goes through all the damage; wall & floor tiles, caninets and cupboards, the lot. £10,500, just under my original price which im happy with. Salesman informs me he can get me two quotes for insurance if i like, confirmed by head office. Shifty to say the least… Read Full Review

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★★★★★

“Beautiful New Kitchen”

Written on: 27/10/2015 by BetiL (1 review written)

We had new doors installed and some new appliances changed around in our kitchen in September by Reface. From the first visit to discuss the requirements to the installation everything went to plan. I was particularly impressed by the standard of work and also how tidy the kitchen was left when finished for the day. We would highly recommend the company to anyone… Read Full Review

Alfras's Response to BetiL's Review

Written on: 01/12/2015

Reface..after 5 years my facing on the units has started to come away from its base. you can press on it almost like a bubble

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Alfras's Response to BetiL's Review

Written on: 01/12/2015

Reface..after 5 years my facing on the units has started to come away from its base. you can press on it almost like a bubble

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★★★★☆

“refaced with beauty”

Written on: 15/10/2015 by tommy151 (1 review written)

did not care much for the salesperson then received a surveyor who knew is stuff that what swayed it for us we then got a phone call and email advising us of a installation date the fitters arrived on time and worked non stop for 9hours to leave us what we wanted a beautiful kitchen I would recommend REFACE SCOTLAND to anybody… Read Full Review

Reviewresponse's Response to tommy151's Review

Written on: 19/10/2015

All Reface staff would like to thank you for your kind review and would like to share how it motivates us all that our hard work is appreciated, it is a delight to know you find your kitchen beautiful. Thank you for making our day and recommending us, please remember to let all friends, family, colleagues you recommend to let us know the recommend is from you, to receive your M&S or John Lewis Vouchers
Reface Team

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★★★★★

“Delighted with kitchen”

Written on: 20/09/2015 by 1969Pope (1 review written)

Lovely units, great quality, friendly, efficient installers. Pleasure to do business with, would use again. … Read Full Review

Reviewresponse's Comment

Written on: 19/10/2015

Good afternoon

Thank you for taking the time to write this review and will pass on your comments to all involved especially about the lovely units and quality and efficient installers' both our manufacturing and installation staff were delighted to receive your kind words and have them displayed proudly at the factory.

Kind regards

Customer Services

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★★★★★

“New kitchen”

Written on: 18/09/2015 by Gordo.steve (1 review written)

Kitchen is transformed. Looks stunning and completed in only one day ( OK...they had to work late, but they got on with job and were always pleasant). Great job, pleasant staff . What more can you ask. And all at a very competitive price too. Well done Reface. Would definitely use again. Thanks… Read Full Review

Reviewresponse's Response to Gordo.steve's Review

Written on: 19/10/2015

Good afternoon

Thank you for taking the time to write this review and letting us know your kitchen is stunning and will pass on your comments to all involved especially the great job they did and how all staff are pleasant, you have made our day today.

Kind regards

Customer Services

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★☆☆☆☆

“Avoid at all cost ”

Written on: 09/09/2015 by Caseyxa459 (1 review written)

To be honest I was pleased with my kitchen from them...so far...my issue was with their Customer Service female who I now have her full name thankfully, I called several times yesterday asking to speak to the owner or even a manager & my call was continually disconnected, then last night at my home I was called by this female making nuisance calls to me & she was pretending to be the staff members parent ?...if this was even true then this staff member has totally breached DPA by taking my… Read Full Review

Reviewresponse's Comment

Written on: 19/10/2015

Miss Burns, as you are aware you allegations are being fully investigated with all staff members who were present on the day being interviewed. We have a copy of your email that states you are delighted with your kitchen installation but that your complaint is in two stages, one refers to the tilers arriving earlier by an hour to your property and two an alleged telephone call to you by a member of staff after you advised you would come to the office and see her direct she 'would not forget who you were' you were advised this would constitute a breach of the peace in an office environment, where we operate a no abuse policy to all staff. You proceeded to call the staff 'gangsters' on your facebook review. Please be assured that all matters relating to this are being fully investigated and a written response sent to you. All staff members are fully trained to terminate abusive calls if they become the target of an abusive person, we value our staff who do a wonderful job looking after our customers and have done for a period of 24 years.

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Kathleen Burns's Comment

Written on: 19/10/2015

This review was posted at the time of my original Complaint, and as I can see it would appear that you are taking the word of your staff member as FACT. I am actually surprised that you are using a public Forum to reply to a customers very serious complaint. Totally lost all faith in yourself as a Director now.

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★★☆☆☆

“Dreadful Customer Service, Poor Quality Workmanship”

Written on: 06/08/2015 by Nicnac4 (1 review written)

If you understand everything about refacing your kitchen and can sit about during the install to keep an eye on the workman this is the company for you because you will need to 'project manage' from quote to snagging. Quality was poor - my 7 yr old could have made a better job of the vinyl taping - and parts missing. Explanation: I didn't ask for them aka I didn't know I wasn't getting them. 3 visits letter everything resolved. 3 weeks later drawer fronts falling off due to damaged… Read Full Review

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★★★★★

“Very happy customers”

Written on: 26/06/2015 by Owensz76 (1 review written)

We can't fault the service we received from our initial enquiry through to the kitchen being completed and their after sales service, our experience was they couldn't do enough and followed every step to the letter. We were recommended to them by both family and other tradesmen we had working at our home. Our new kitchen and the change has been better than we both imagined. … Read Full Review

Reviewresponse's Comment

Written on: 19/10/2015

Thank you for taking the time to review the service you received and to mention how you love the Reface of your kitchen please thank your family and tradesman for their recommends. All members of staff would like to thank you for making their day, as they all work hard to ensure their best for our customers. It has been a delight to receive your comments

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