MoneyBarn.com Reviews - www.moneybarn.com

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★★★★☆
4.2 / 5
392
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Latest Reviews

★☆☆☆☆

“Woeful response to requests for a settlement figure”

Written on: 09/10/2017 by Hyundaitucson (1 review written)

I thought the easy bit when I came to think about changing cars would be obtaining the settlement figure on my current loan .. how wrong I am. Despite my first email on 30th Sept and a letter on 4th Oct and more emails over the last few days I have still to hear anything from them. When changing cars and discussing a deal about a new one you need to have the figures within that day or the next at the longest as the vehicle you are thinking of buying could have gone to someone else and you miss… Read Full Review

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Sam_Moneybarn's Response to Hyundaitucson's Review

Written on: 10/10/2017

I'm sorry about the level of service you've experienced. We normally try to turn around requests for settlement figures by email within a couple of days at the most, and we can also provide a figure over the phone straight away. However, we have been experiencing high call and email volumes recently so our service levels have been impacted. We're working hard to repair the situation so we can turn things around more quickly.

I understand we have now provided you with your figure by email and called you to apologise so hopefully you now have what you need going forward. If you do need anymore information or support urgently, I recommend you call us in the first instance. You can reach our Customer Services Team and they're available 8am-8pm Monday-Thursday, 8am-6pm Friday or 9am-12.30pm on Saturday. Kind regards, Sam

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★☆☆☆☆

“Bunch of monkeys”

Written on: 19/09/2017

Where do l start taking my car of me for no reason never missed a payment in three years Heart less unprofessional rude and disrespectful company please don't lend from them… Read Full Review

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Sam_Moneybarn's Comment

Written on: 20/09/2017

We're proud of our reputation, and take complaints about our service and process very seriously. Above all, it's really important to us that we're fair, reasonable and respectful whenever we deal with customers, particularly if they're experiencing financial difficulties.

It’s clear you feel we’ve failed to live up to these aims, so I am very sorry about that. We would like the opportunity to discuss the situation in more detail so we can find out what's gone wrong, and ideally agree a positive way forward and help you get the best outcome if we can.

If you want to do that, please call our Customer Services Team. We're available 8am-8pm Monday-Thursday, 8am-6pm Friday and 9am-12.30pm on Saturday. Kind regards, Sam @ Moneybarn

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Woods1491's Comment

Written on: 20/09/2017

Really you can help me

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Woods1491's Comment

Written on: 27/09/2017

Just a update asked for a early settlement figure guess what not one bit of compassion after 4 years with these clowns please do not lend any money from them ask a family member

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★☆☆☆☆

“Poor customer service”

Written on: 10/09/2017 by KaneKeegan (1 review written)

I've been trying to contact Moneybarn for nearly 10 days now as there was issues I wanted to discuss?? I got told someone would phone me back within 48hours, it took 7 days. I then asked them to write me a letter which they said they couldn't do, "company policy". I asked to be put through to their manager I got told that she would request this and again could take 48 hours, I then said this wasn't acceptable and why can't you put me through now whilst I'm on the phone?? I then emailed the… Read Full Review

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Sam_Moneybarn's Comment

Written on: 13/09/2017

I'm really sorry to hear you've had a bad experience with us. We aim to deliver great service to all of our customers, so it's really disappointing to hear we haven't lived up to those aims, that our communication has not been good, and promises haven't been fulfilled. I believe our Complaints team are now in touch in with you via email and in writing to take things forward, so you should now have a dedicated person on this end you can speak to for updates, or if you need any information. If you haven't yet received our letter or email with their details and you want to speak to us urgently, you can call in to our Customer Services team, we're open Mon-Thurs 8am-8pm and Friday 8am-6pm, and they will put you through to the team. I hope we can resolve the situation and agree a positive way forward soon. Kind regards, Sam Moneybarn

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★☆☆☆☆

“Poor service”

Written on: 24/08/2017 by Jaredy106 (1 review written)

I am existing customer of moneybarn they dont phone u back dont answer ur e mails tell u that ur approved then tell u are not a poor service from a supposedly customer friendly company complete joke… Read Full Review

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Sam_Moneybarn's Comment

Written on: 25/08/2017

I'm really sorry to hear you've had a bad experience. We aim to deliver great service to all our customers, but we've clearly disappointed you here. If there is anything we can do to put that right, or you want to discuss the situation further, please contact our Customer Services Team or email us. We're open Mon-Thurs 8am-8pm and Friday 8am-6pm. Kind regards, Sam @ Moneybarn

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★☆☆☆☆

“Shocking!! Avoid at all costs”

Written on: 10/08/2017 by Armstrongko50 (1 review written)

As a sub prime lender they prey on vulnerable people. Whilst I understand that they are a business they surely must understand that people who come to them may have problems with monthly payments in the future. They are completely unwilling to listen to any reason, will terminate agreements and I have just recently had the car taken away with no prior warning of this. Disgusting people, the attitude of some of the people you talk to on the phone is abysmal. Treated with contempt and… Read Full Review

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Sam_Moneybarn's Comment

Written on: 11/08/2017

I'm really sorry to hear you've had a bad experience. We always aim to deliver great service to all customers, no matter the situation. It's really important to us that we're fair, reasonable and respectful whenever we deal with customers, particularly if they're experiencing financial difficulties. We certainly would never normally take the actions you've described without clear communication and having exhausted all possibilities to help you stay in the car and keep the agreement first. I'm really disappointed to hear you feel we haven't lived up to those aims and that communication about actions has not happened or been clear enough. We'd like to talk to you to see if we can help resolve the situation or come to an agreement on a positive way forward. Please call our Customer Services team, we're open Mon-Thurs 8am-8pm and Friday 8am-6pm. Many Thanks, Sam @ Moneybarn

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★☆☆☆☆

“Shocking company to deal with!”

Written on: 28/07/2017 by Mcintyre19 (1 review written)

Would give zero stars if possible! Been trying to settle my finance with Moneybarn for nearly 2 months but they are absolutely useless at communicating with me and the settlement figure they give you is wrong by the way folks! Money advice service and the FLA state the settlement figure should be the amount owed (minus interest) and depending on how long is left on the agreement 1% of the total amount owed. In my case they have tried to add on an additional £2,000 to settle early as apossed to… Read Full Review

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Sam_Moneybarn's Response to Mcintyre19's Review

Written on: 01/08/2017

Thank you for raising your concerns with us via this feedback site. I’m really sorry that we’ve clearly disappointed you in terms of the level of service and clarity of communications you’ve received from us. Following your review posts I escalated the details to our Customer Service Team who I understand have then been in touch with you via email to try and clear things up. I also understand you had a formal complaint logged with us back in July which we’ve been busy investigating for you and we will shortly send you our written response. If you have any questions or concerns about any of that, please contact your dedicated complaint handler using the details we confirmed to you in our complaint acknowledgment letter. Thanks, Sam @ Moneybarn

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★☆☆☆☆

“Hateful b@5t46ds - DO NOT DEAL WITH THIE COMPANY”

Written on: 06/07/2017 by CallumMueller300 (1 review written)

I fell a payment behind so they cancelled my agreement and caused much mayhem in my life. Very nasty process driven automatons. They tried to force me into a corner involving more court proceedings and yet more fees and interest. This week they sent round two nasty looking thugs at 9:00 pm to take the car back despite the fact I'd been paying on time for 6 months since the last missed payment. They will process your loan application like lightning, the same speed applies to cancelling your… Read Full Review

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Jamjar22's Comment

Written on: 15/09/2017

They want to take our car back. Appled to court to do this. The letter for cpurt date they gave us was different to actual date so we didnt turn up. They sent someone round for car but we werent in. Have emailed them saying my parents will pay car off in full plus court costs. They are refusing want the car. They will sell at auction and we still have to pay but no car to show for it. We hit financial diffuculties through no fault of our own.
We had paid for 2 yrs on time
If we lose car i will have to give up my job so they wont get any money. Be better to take my inlaws offer. Think they like playing god with peoples lives

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★★★★★

“Amazing service ”

Written on: 22/05/2017 by Craigstal (1 review written)

Spoke to a member of the money barn team on Friday, it's now Monday and everything has been approved! I genuinely can't believe how hard the person I dealt with worked to get everything pushed through for me.... Phone calls, emails all the way through. Without a doubt the best service iv received, to the person I dealt with: your a massive asset to the company. Thank you … Read Full Review

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★☆☆☆☆

“do not use”

Written on: 05/04/2017 by JaidynRegan492 (1 review written)

This Company have the most arrogant people i have ever came across, they will not help or give advise to anyone, they are especially bad at keeping credit files up to date and give false information to the credit agencies thus giving you problems when it comes to trying to get a loan well after everything has been settled. PLEASE PLEASE PLEASE DO NOT USE THEM !!!!!!… Read Full Review

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★★★★★

“Simple, quick and painless process.”

Written on: 31/03/2017 by Wiseve1960 (1 review written)

I can see from looking at the negative reviews that they always tend to include missed/late payments. I'm not sure what people expect when they breach their contract, a cuddle? For me the process has been smooth, took a couple of days from start to finish. All payments are being made on time as that is required as part of the contract. I have a fairly barren credit file which is the main reason for having to pay the higher APR, but I have considered the situation carefully and can manage the… Read Full Review

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★★★★★

“At all times, I found the Moneybarn staff courteous,...”

Written on: 27/03/2017 by Evangeline245 (1 review written)

At all times, I found the Moneybarn staff courteous, efficient and knowledgeable. Throughout the relatively quick process, nothing was too much trouble to explain each stage. Maz guided me through with confidence and reassurance. I am most grateful… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 24/03/2017 by Spencersw272 (1 review written)

There is no customer service at Moneybarn, They lie and cover up their true names/identities so if you have any problems good luck trying to deal with a Human. They enter false recurring data onto your credit files, if you miss a payment but then bring your account up to date, every month your credit file will show a negative/late payment because of the late payment fee which they do not take out by direct debit, and do not explain this to you.... They have also been known to send out default… Read Full Review

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Tweetypie84's Comment

Written on: 07/04/2017

Agree..

Horrible company!!

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★★★★☆

“An honest review”

Written on: 05/03/2017 by HonestPete13 (1 review written)

Hi, Just to clarify this is an honest review of my dealings with Moneybarn... I took out an £11000 finance loan secured on a car, taken over 4yrs which was calculated at £392 per month. Yes, I am going to agree that this is high but considering my credit rating isnt fantastic (actually classed as "poor") I could afford this amount as I earn £550 per week. I have made every payment on time and in full. No issues I have contacted them twice, first time to change address as I moved home, second… Read Full Review

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★☆☆☆☆

“save yourself money”

Written on: 07/02/2017 by bpClark429 (1 review written)

we bought a car from using this company never again the lies they have told are unforgiveable . we have had to ivolve the onbudsman to get answers as they refused to answer emails or take phone calls all because we fell slightly behind caugh up with all payments . But they wanted the car back !,They refused to tell us a court date kept putting us off refused to make a new repayment schedual just wanted car back. didnt want to go to court with us as the court would have agreed our terms we… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 01/02/2017 by Humbertos40 (1 review written)

Applied for finance and got accepted by money barn they received in total 12 payslips only then to be told after sending these they needed more what a joke on seeing the finance agreement it was only then I realised that on borrowing £10000 I would be paying £19000 back I don't think so I would rather catch a bus everywhere than pay double back this company should be stopped from trading absolutely disgusting… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 07/01/2017 by AnnaGreen23 (1 review written)

Wish there was an option not to choose a star as they aren't worthy of one. This company claim to set up a direct debit for you but don't allowing you to default on your payment and ruin your credit rating. They will then call a WEEK later to let you know that this has happened. They also, in this day and age, are unable to change your direct debit date. Their suggestion is to default on a payment, pay them double and then set up a new date. Whaaat!!! Please do not use!!! … Read Full Review

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★★★★★

“I tell it like it is”

Written on: 27/12/2016 by zeWeber306 (1 review written)

Having been referred to Moneybarn by the car dealer, i was rather upset at the total price payable at the end of the agreement. Credit history was average but i suspect the dealer may have put me on to moneybarn to gain more commission. Nevertheless, 4 year term completed, was late 2-3 times with payments over the 4 years mainly due to mixing days up over public holidays at the bank. Hopefully my custom has been proven now and i can deal with moneybarn direct for my next car. Top company… Read Full Review

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★☆☆☆☆

“Gets you in to more debt”

Written on: 02/12/2016 by Wayneeaton4444 (1 review written)

I have car finance with them, steer well clear I lost my job about a year ago and my parents offerd to make a couple of payments while I got back on my feet they refused to accept it which caused me to get in arrears with them I have kept up regular payments since now they are threatening to take my car even though I have payed 10'0000 already… Read Full Review

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★☆☆☆☆

“cheats and liars”

Written on: 17/11/2016 by keJorgensen251 (1 review written)

keep away from these people, they lie, they cheat, they change the details on documents even if you are desperate, do not use these people… Read Full Review

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★☆☆☆☆

“No customer care”

Written on: 29/09/2016 by Timsterbug16 (1 review written)

Everything about this company is unprofessional and frustrating. Customer service advisors have no clue how to deal with anything. Do not use this company for anything. They are corrupt and dishonest. They even display there number as Sky Tv when they call. I have started complaining to the FCA as Moneybarns own complaints department won't call me back… Read Full Review

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