MoneyBarn.com Reviews - www.moneybarn.com

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★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“Gets you in to more debt”

Written on: 02/12/2016 by Wayneeaton4444 (1 review written)

I have car finance with them, steer well clear I lost my job about a year ago and my parents offerd to make a couple of payments while I got back on my feet they refused to accept it which caused me to get in arrears with them I have kept up regular payments since now they are threatening to take my car even though I have payed 10'0000 already… Read Full Review

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★☆☆☆☆

“cheats and liars”

Written on: 17/11/2016 by keJorgensen251 (1 review written)

keep away from these people, they lie, they cheat, they change the details on documents even if you are desperate, do not use these people… Read Full Review

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★☆☆☆☆

“No customer care”

Written on: 29/09/2016 by Timsterbug16 (1 review written)

Everything about this company is unprofessional and frustrating. Customer service advisors have no clue how to deal with anything. Do not use this company for anything. They are corrupt and dishonest. They even display there number as Sky Tv when they call. I have started complaining to the FCA as Moneybarns own complaints department won't call me back… Read Full Review

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★☆☆☆☆

“Wow! Awful”

Written on: 23/09/2016 by Roryx425 (1 review written)

Never before have I been had so much in my life. The complaints team are totally incompetent and cannot write and email, when you do complain over the phone they have no idea at all about what you are talking about or how to assist. Disgraceful. I'm assuming no training was provided to deal in complaints and if it was I would love to meet the people who organised it! How they haven't been closed down by the FCA I do not know or is this why they keep changing trading name!… Read Full Review

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★☆☆☆☆

“Rip-off”

Written on: 09/09/2016 by MBarrie (1 review written)

Moneybarn anybody thinking of applying for a loan from this company should really take a look at that interest rate and how the company operates, rude and ignorant staff arrogant once you sign that form this company charges astronomical interest by ripping the general public off innocent hard-working people and getting them into more debt avoid this company they are a rip-off wouldn't recommend this to my worst enemy. On a £6000 loan which I paid £4000 deposit towards my car charge me… Read Full Review

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★☆☆☆☆

“No customer relationship”

Written on: 06/09/2016 by foMcCabe38 (1 review written)

Unfortunately I had an operation for bowel cancer which unfortunately left me off work for 5 months. I asked Moneybarn if I could defer payments due to this until I was able to go back to work. Moneybarn politely said no to this and still wanted me to pay which was totally unreasonable. Eventually the car was repossessed as I couldn't pay. I know its their car until paid for but no person in their legal side had the ability to show a bit of compassion. I shouldn't say this but I do hope they… Read Full Review

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★☆☆☆☆

“Awful company stay away ”

Written on: 03/08/2016 by Larrye198 (1 review written)

This company are awful I got Ford Focus priced at £4495 when I got finance I was shocked to see I would be paying £10k back when I sent the car back that had to be fixed before I got it from the dealer I might add they are now stating I have to pay £2200 for scratches on the bonnet !!! That the trade centre where I bought it from said they already fixed that !!!!! Also I was told if i arranged pick up with the recovery firm the agent fees of £250 would not apply and this is what I did to… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/07/2016

I really wished I had read the comments on here prior to accepting car finance from this horrible company. In June, owning to a mistake on my part, I accidentally ended up paying my monthly instalment 1 working day late. Prior to this all monthly payments had been made on time. To my surprise, I discovered a few days later that Moneybarn had reported me as being 1 month in arrears to all three Credit Reference Agencies i.e. Equifax, Call Credit, and Experian. This is despite me having made 16… Read Full Review

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Tank38's Comment

Written on: 24/08/2016

So just to update re: the above. I have now heard back from the FOS who have decided not upheld my complaint on the basis that Moneybarn have a 'legal duty' to report the late payment. While i'm disappointed, it still gives me a warm glow knowing that this referral has cost Moneybarn £550 and added to their overall complaint volumes. Result!

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★☆☆☆☆

“Awful service, inconsiderate”

Written on: 27/06/2016 by Stokes444 (1 review written)

I financed a car with Moneybarn 2 years ago, I had missed a couple payments due to other financial commitments. With saying that I did call Moneybarn to stress to them the other finical commitments I have and if they could please wait another 2weeks in order for me to clear my outstanding payments. Over the phone they granted me the extra 2 weeks and said that would be ok. I was away for a week and I came back to a letter stating that my contract had been terminated. I had to pay a huge lump… Read Full Review

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Moneybarn's Comment

Written on: 13/07/2016

Hi,
We focus on getting the best outcome for everyone, even if that means making tough decisions. Our decisions and actions would have been fully communicated throughout the process, but we're sorry that we were unable to give you the outcome that you wanted.
Moneybarn.

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★☆☆☆☆

“Ridiculous”

Written on: 16/06/2016 by NikoShields1992 (1 review written)

Had a car on finance with these. Paid it off no arrears. Paid within 12 months. Applied again. Said no. Terrible. Expect loyalty from the public but give none back. Puppetry at its finest… Read Full Review

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Moneybarn's Comment

Written on: 13/07/2016

Hi there,
We are sorry that we were unable to help you with another finance agreement. Each decision is based on the credit report at the time of an application and therefore if the report had changed we may not be able to help for a second time.
We hope that we are able to welcome you again as a customer in the future.
Thanks,
Moneybarn.

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★☆☆☆☆

“Totally useless ”

Written on: 09/06/2016 by Sandovalkm359 (1 review written)

My partner had a car loan with money barn .she missed 2 payments because she was in hospital. They canceled her contract and sent someone to collect the car .I offered to pay the full arrears plus any charges .the customer services woman was very rude and bad mannered. The car has been taken now they want a settlement of over £10,000 for a car that was £8500 and she had paid about £3000 off. DO NOT DEAL WITH MONEYBARN… Read Full Review

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Moneybarn's Comment

Written on: 13/07/2016

Hi there,
We're sorry to hear that you were not impressed with our decision. The outcome of missed payments depends very much on the circumstance of each customer and sometimes it means that we have to recover vehicles. The reasons for this and any available options would have been clearly communicated throughout this process.
Thank you for your feedback about the service - this will be fed back to the customer service manager.
Thanks,
Moneybarn

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★☆☆☆☆

“Horrendous customer service AVOID!!!!”

Written on: 25/05/2016 by Lanylou20 (1 review written)

Absolutely appalling customer service! Rude beyond belief over the phone. Shouting over the top of me speaking, no manager to speak to for FIVE days now..all busy or on other calls! Never missed a payment but still spoken to in an extremely unprofessional and volatile manner. Will NEVER deal with this company again! Would rather stick pins in my eyes than deal with them again. Once they've got your contract agreement they genuinely couldn't give a monkeys*! Wish we had never gone near this… Read Full Review

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★★★★☆

“So far so good”

Written on: 03/03/2016 by Palmerpd261 (1 review written)

I've been with moneybarn since March 2014. I would never be accepted for a car due to my credit rating droping since my divorce. Altho I think the payments are high;I pay £330 a month on a car I picked that was only 4 months old. In September 2014 I had to reduce one month's payment as I was off work sick and we don't get good sick pay just ssp. I rang moneybarn straight away and it was fine to pay them £200 and they let me split the remaining £130 over 4 months on top of my £330. They are… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 29/02/2016 by PriscillaTorres (1 review written)

I went to a local car dealer and found the car I liked,they said I can apply for finance but as I have a low credit score they went to moneybarn. I was told instantly that I had been accepted and to give them the last 2 months payslips which I gave them. They then told the dealer the money was ready to be transfered to them so I was then given all the paperwork to sign even the vehicle logbook which my dealer had sent off. I was kept waiting for 5 days and no sign of the money,they kept saying… Read Full Review

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★☆☆☆☆

“YOUR WORST NIGHTMARE ”

Written on: 04/02/2016 by KoltenHackett178 (1 review written)

Don't ever deal with Moneybarn they will do you all the way. Rude customer services,terrible service and I paid with no issues. Less hassle to take the bus !… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 30/01/2016

I am currently a customer with 100% payment on time record. I had a direct debit issue and I tried o pay by card before the date of the DD. And the fuss this caused by the company was unbelievable wanting to charge me extra and default me. They have a disgusting culture. I am now half way thru contract and thinking about just handing back the car and walking away from this lot. … Read Full Review

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★★☆☆☆

“Good until you have a problem ”

Written on: 18/12/2015 by JoeMG (1 review written)

I have been a customer for nearly 3 years with moneybarn. Made all payments on time. I was unaware 1 payment did not go through but every payment after that cleared no problem. The issue is they do not work with customers and the REAL walks of life when coming to resolve the arrears. Still having 12 months left on my contract they want to issue me with a default notice and 20 days to bring my account out of arrears which is realistic. After begging them to work with me in resolving this they… Read Full Review

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Jcuxx's Response to JoeMG's Review

Written on: 01/01/2016

Hold on.!!!!!. You missed a payment. The idea of finance is that you pay monthly not miss 1 when you feel like it. Real walks of life means pay your bills.

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Red1717's reply to Jcuxx's Comment

Written on: 08/09/2016

Jcuxxs you are a idiot sometimes life doesn't go to plan so we overcome and adapt not punish and ridicule you probably work for Moneybarn who are the worst company in the uk,if you do like I said before .....IDIOT!!

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★☆☆☆☆

“Worse company ever !!”

Written on: 06/11/2015 by Fifegal2015 (1 review written)

I was accepted over a year with Moneybarn . As many reviews state they are a good company to deal with until you have a problem . I was able to pay my monthly overpriced payments until I have involved in a bad car crash over a year ago and had to give up my job . I am now finally back to good health and returning to work .I have missed 2 payments since my accident a year ago . Bottom line is Moneybarn have now issued me with a Default notice . I have tried to explain my situation that I am just… Read Full Review

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★★★☆☆

“I'm right on the fence”

Written on: 05/11/2015 by RolandMurphy-Alt6 (1 review written)

At first I thought they were fine. They accepted me when no one else would look at me because of my ex partners debt. I got a new car as mine was only fit for a scrapyard and payments were reasonable. However that's as far as the praise goes. 6month into my loan had my son 6 weeks early and as a result I rang and asked if I could miss one payment and pay it when money was sorted. They let me do this but put my payment up by 150 for 2months. At 2 years into my plan I asked if I could temporary… Read Full Review

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★☆☆☆☆

“worst finance company ive ever known”

Written on: 13/10/2015 by Adamsuz14 (1 review written)

I took out car finance with them about 4 yrs ago. If u make your payments on time then great but once u miss even one they start playing games. First they take u to court even though your asking for more time to pay. Agreement set up via the court, out of about 25 payments, 24 of which all made on time, i missed one, you speak to them to sort this out, n they arent interested. Wud rather pass to recovery agent and then you pay without the need of this and they still charge u recovery costs… Read Full Review

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Ladylips100's Comment

Written on: 14/11/2015

I have had exactly the same situation as yourself. Read your review and had to look twice to see if id actually wrote it.

I too had suspended goods order set up and ive paid it each month. I had a stressfull month and forgot to pay 1 in sept last year. They rang me June10th to highlight this and in 15th passed my details to recovery agent. I was asked to fill in earnings sheet but had no means to print it off plus it wasnt necessary to request this as id paid all others proving i cud afford to pay them, just cudnt afford to pay 2 months at the same time. I then had an airlines claim settled and so at the end of june paid the arrears plus the normal amount due.

2 weeks letter a £300 letter charge arrived for agent fees. I spoke to these ppl to say i was discussing making payment to moneybarn so no need for their involvement. I rang Moneybarn n staff told me to ignore the letter as it had crossed with me making payment. Moneybarn told me agent had been to my house twice n spoken to me in person. I know this to be a lie as 1 of the dates advised i was on holiday in spain. The agent cant provide proof of the work they have done norm fo they advise in advance what charges are.

I made a complaint to moneybarn about this and all i got was a letter with what seemed to be a log of notes added on their computer system. Half the points i raised were not responded to. Ive escalated my query to FLA as i have just 2 installments left to pay abd agreement is finished. They told me that if i fail to pay the £300 charges then they will not remove the HP marker from the vehicle. I think this is what u call blackmail. Rather than honour what staff have advised or realise if they are more anicable to deal with people do actually pay.

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Wankoff69's Comment

Written on: 15/01/2016

You should not be in fcuking spain when you owe money you cnut.

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Ladylips100's Comment

Written on: 17/01/2016

Ahhh you again.. Must be a jumped up 20 yr old cos your immaturity prevails again!!

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