MoneyBarn.com Reviews - www.moneybarn.com

Click here if this is your business
★★★★☆
4.2 / 5
388
82% of users recommend this
Click here if this is your business
  • Speed Of Loan

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
MoneyBarn.com - www.moneybarn.com - Ask a question now

Media Gallery for MoneyBarn.com - www.moneybarn.com

MoneyBarn.com - www.moneybarn.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Shocking!! Avoid at all costs”

Written on: 10/08/2017 by Armstrongko50 (1 review written)

As a sub prime lender they prey on vulnerable people. Whilst I understand that they are a business they surely must understand that people who come to them may have problems with monthly payments in the future. They are completely unwilling to listen to any reason, will terminate agreements and I have just recently had the car taken away with no prior warning of this. Disgusting people, the attitude of some of the people you talk to on the phone is abysmal. Treated with contempt and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sam_Moneybarn's Comment

Written on: 11/08/2017

I'm really sorry to hear you've had a bad experience. We always aim to deliver great service to all customers, no matter the situation. It's really important to us that we're fair, reasonable and respectful whenever we deal with customers, particularly if they're experiencing financial difficulties. We certainly would never normally take the actions you've described without clear communication and having exhausted all possibilities to help you stay in the car and keep the agreement first. I'm really disappointed to hear you feel we haven't lived up to those aims and that communication about actions has not happened or been clear enough. We'd like to talk to you to see if we can help resolve the situation or come to an agreement on a positive way forward. Please call our Customer Services team, we're open Mon-Thurs 8am-8pm and Friday 8am-6pm. Many Thanks, Sam @ Moneybarn

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Shocking company to deal with!”

Written on: 28/07/2017 by Mcintyre19 (1 review written)

Would give zero stars if possible! Been trying to settle my finance with Moneybarn for nearly 2 months but they are absolutely useless at communicating with me and the settlement figure they give you is wrong by the way folks! Money advice service and the FLA state the settlement figure should be the amount owed (minus interest) and depending on how long is left on the agreement 1% of the total amount owed. In my case they have tried to add on an additional £2,000 to settle early as apossed to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sam_Moneybarn's Response to Mcintyre19's Review

Written on: 01/08/2017

Thank you for raising your concerns with us via this feedback site. I’m really sorry that we’ve clearly disappointed you in terms of the level of service and clarity of communications you’ve received from us. Following your review posts I escalated the details to our Customer Service Team who I understand have then been in touch with you via email to try and clear things up. I also understand you had a formal complaint logged with us back in July which we’ve been busy investigating for you and we will shortly send you our written response. If you have any questions or concerns about any of that, please contact your dedicated complaint handler using the details we confirmed to you in our complaint acknowledgment letter. Thanks, Sam @ Moneybarn

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Hateful b@5t46ds - DO NOT DEAL WITH THIE COMPANY”

Written on: 06/07/2017 by CallumMueller300 (1 review written)

I fell a payment behind so they cancelled my agreement and caused much mayhem in my life. Very nasty process driven automatons. They tried to force me into a corner involving more court proceedings and yet more fees and interest. This week they sent round two nasty looking thugs at 9:00 pm to take the car back despite the fact I'd been paying on time for 6 months since the last missed payment. They will process your loan application like lightning, the same speed applies to cancelling your… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing service ”

Written on: 22/05/2017 by Craigstal (1 review written)

Spoke to a member of the money barn team on Friday, it's now Monday and everything has been approved! I genuinely can't believe how hard the person I dealt with worked to get everything pushed through for me.... Phone calls, emails all the way through. Without a doubt the best service iv received, to the person I dealt with: your a massive asset to the company. Thank you … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“do not use”

Written on: 05/04/2017 by JaidynRegan492 (1 review written)

This Company have the most arrogant people i have ever came across, they will not help or give advise to anyone, they are especially bad at keeping credit files up to date and give false information to the credit agencies thus giving you problems when it comes to trying to get a loan well after everything has been settled. PLEASE PLEASE PLEASE DO NOT USE THEM !!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Simple, quick and painless process.”

Written on: 31/03/2017 by Wiseve1960 (1 review written)

I can see from looking at the negative reviews that they always tend to include missed/late payments. I'm not sure what people expect when they breach their contract, a cuddle? For me the process has been smooth, took a couple of days from start to finish. All payments are being made on time as that is required as part of the contract. I have a fairly barren credit file which is the main reason for having to pay the higher APR, but I have considered the situation carefully and can manage the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“At all times, I found the Moneybarn staff courteous,...”

Written on: 27/03/2017 by Evangeline245 (1 review written)

At all times, I found the Moneybarn staff courteous, efficient and knowledgeable. Throughout the relatively quick process, nothing was too much trouble to explain each stage. Maz guided me through with confidence and reassurance. I am most grateful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't bother”

Written on: 24/03/2017 by Spencersw272 (1 review written)

There is no customer service at Moneybarn, They lie and cover up their true names/identities so if you have any problems good luck trying to deal with a Human. They enter false recurring data onto your credit files, if you miss a payment but then bring your account up to date, every month your credit file will show a negative/late payment because of the late payment fee which they do not take out by direct debit, and do not explain this to you.... They have also been known to send out default… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tweetypie84's Comment

Written on: 07/04/2017

Agree..

Horrible company!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“An honest review”

Written on: 05/03/2017 by HonestPete13 (1 review written)

Hi, Just to clarify this is an honest review of my dealings with Moneybarn... I took out an £11000 finance loan secured on a car, taken over 4yrs which was calculated at £392 per month. Yes, I am going to agree that this is high but considering my credit rating isnt fantastic (actually classed as "poor") I could afford this amount as I earn £550 per week. I have made every payment on time and in full. No issues I have contacted them twice, first time to change address as I moved home, second… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“save yourself money”

Written on: 07/02/2017 by bpClark429 (1 review written)

we bought a car from using this company never again the lies they have told are unforgiveable . we have had to ivolve the onbudsman to get answers as they refused to answer emails or take phone calls all because we fell slightly behind caugh up with all payments . But they wanted the car back !,They refused to tell us a court date kept putting us off refused to make a new repayment schedual just wanted car back. didnt want to go to court with us as the court would have agreed our terms we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't bother”

Written on: 01/02/2017 by Humbertos40 (1 review written)

Applied for finance and got accepted by money barn they received in total 12 payslips only then to be told after sending these they needed more what a joke on seeing the finance agreement it was only then I realised that on borrowing £10000 I would be paying £19000 back I don't think so I would rather catch a bus everywhere than pay double back this company should be stopped from trading absolutely disgusting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful!”

Written on: 07/01/2017 by AnnaGreen23 (1 review written)

Wish there was an option not to choose a star as they aren't worthy of one. This company claim to set up a direct debit for you but don't allowing you to default on your payment and ruin your credit rating. They will then call a WEEK later to let you know that this has happened. They also, in this day and age, are unable to change your direct debit date. Their suggestion is to default on a payment, pay them double and then set up a new date. Whaaat!!! Please do not use!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I tell it like it is”

Written on: 27/12/2016 by zeWeber306 (1 review written)

Having been referred to Moneybarn by the car dealer, i was rather upset at the total price payable at the end of the agreement. Credit history was average but i suspect the dealer may have put me on to moneybarn to gain more commission. Nevertheless, 4 year term completed, was late 2-3 times with payments over the 4 years mainly due to mixing days up over public holidays at the bank. Hopefully my custom has been proven now and i can deal with moneybarn direct for my next car. Top company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Gets you in to more debt”

Written on: 02/12/2016 by Wayneeaton4444 (1 review written)

I have car finance with them, steer well clear I lost my job about a year ago and my parents offerd to make a couple of payments while I got back on my feet they refused to accept it which caused me to get in arrears with them I have kept up regular payments since now they are threatening to take my car even though I have payed 10'0000 already… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cheats and liars”

Written on: 17/11/2016 by keJorgensen251 (1 review written)

keep away from these people, they lie, they cheat, they change the details on documents even if you are desperate, do not use these people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer care”

Written on: 29/09/2016 by Timsterbug16 (1 review written)

Everything about this company is unprofessional and frustrating. Customer service advisors have no clue how to deal with anything. Do not use this company for anything. They are corrupt and dishonest. They even display there number as Sky Tv when they call. I have started complaining to the FCA as Moneybarns own complaints department won't call me back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wow! Awful”

Written on: 23/09/2016 by Roryx425 (1 review written)

Never before have I been had so much in my life. The complaints team are totally incompetent and cannot write and email, when you do complain over the phone they have no idea at all about what you are talking about or how to assist. Disgraceful. I'm assuming no training was provided to deal in complaints and if it was I would love to meet the people who organised it! How they haven't been closed down by the FCA I do not know or is this why they keep changing trading name!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip-off”

Written on: 09/09/2016 by MBarrie (1 review written)

Moneybarn anybody thinking of applying for a loan from this company should really take a look at that interest rate and how the company operates, rude and ignorant staff arrogant once you sign that form this company charges astronomical interest by ripping the general public off innocent hard-working people and getting them into more debt avoid this company they are a rip-off wouldn't recommend this to my worst enemy. On a £6000 loan which I paid £4000 deposit towards my car charge me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer relationship”

Written on: 06/09/2016 by foMcCabe38 (1 review written)

Unfortunately I had an operation for bowel cancer which unfortunately left me off work for 5 months. I asked Moneybarn if I could defer payments due to this until I was able to go back to work. Moneybarn politely said no to this and still wanted me to pay which was totally unreasonable. Eventually the car was repossessed as I couldn't pay. I know its their car until paid for but no person in their legal side had the ability to show a bit of compassion. I shouldn't say this but I do hope they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company stay away ”

Written on: 03/08/2016 by Larrye198 (1 review written)

This company are awful I got Ford Focus priced at £4495 when I got finance I was shocked to see I would be paying £10k back when I sent the car back that had to be fixed before I got it from the dealer I might add they are now stating I have to pay £2200 for scratches on the bonnet !!! That the trade centre where I bought it from said they already fixed that !!!!! Also I was told if i arranged pick up with the recovery firm the agent fees of £250 would not apply and this is what I did to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview