Vertical Blinds Direct Reviews - www.vertical-blinds-direct.co.uk

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Latest Reviews

★☆☆☆☆

“Paid upfront, fobbed off.”

Written on: 25/05/2015 by lynnor (1 review written)

On the 30th April I ordered, and paid up front, for new blinds for our new bungalow. After several telephone calls and being fobbed off by being told that the blinds would be sent the following day, we have been very busy and are behind with the orders. The latest response was that the blinds would be dispatched on Tuesday or Wednesday (26/27 May) to arrive with me the following day. Today, 25th May, Email received to say that the material I ordered is out of stock and will not be in until the… Read Full Review

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★☆☆☆☆

“no blinds, no response ”

Written on: 06/05/2015 by Trinityq182 (1 review written)

Ordered a blind on 14th April. Getting numerous emails describing short delays but no response to phone calls or chat requests. I have no confidence that this order will ever arrive. Trying to get my money back but don't have much hope… Read Full Review

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★★☆☆☆

“3 weeks later and i'm still waiting for my order”

Written on: 01/05/2015 by lvHastings394 (1 review written)

i ordered vertical blinds with headrail and replacement louvres for my patio doors on 8th april on a 5day despatch. had an email on 16th saying there had been a delay and would be despatched in 5-6 working days. i contacted them on 24th expressing my concern they replied later that day apologising for the delay and they could see that my order was due to be despatched late next week! tried phoning to enquire and just kept on hold forages so hung up. not happy, i've spent over £100 on this… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 20/04/2015

Their products are cheap and nasty and their customer service team are a waste of space. I spent nearly £400 on blinds and rails. I sent them a list of my complaints, mostly about the tatty and sub standard rails, and photos. Their standard response didn't refer to any of the faults I'd listed. Dreadful quality and a waste of my hard earned money. Do not buy from this company!… Read Full Review

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★☆☆☆☆

“DO NOT USE Terrible service and false promises ”

Written on: 09/02/2015 by RileyTilley (1 review written)

Ordered blind on basis would be despatched next day. after 3 days I had to contact them. To cust a very long story short 8 phone calls, 4 emails and 2 web chats later still no one can tell me where order is and what is worse no one has said SORRY. 2 weeks on i am so angry Kept waiting for ages then get a home worker who hasnt a clue and has kids crying and dogs barking… Read Full Review

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★☆☆☆☆

“Impossible to contact, no customer service - still...”

Written on: 11/12/2014 by dmWebb382 (1 review written)

Ordered replacement louvres for a vertical blind on 19/11/14 via website. Website crashed at time of payment so I didn't get an order number. They took the payment though. 5 phonecalls and 3 emails later I am still being told they have no customers with my name, address or postcode - yet they can't confirm with accounts that they have my money. A week later someone finally figures out that I have used their old website and what I have ordered they no longer stock. They agree to order in the… Read Full Review

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★★★★★

“Absolutely Brilliant (with a small caveat)”

Written on: 20/07/2014 by Phil_W (1 review written)

I ordered a 5 sets of blinds from Vertical Blinds Direct. I requested that the louvres should be alternate colours. Unlike many companies that tell you to order a set of blinds and then order extra louvres (at extra cost of course), Vertical blinds direct accepted an order with an email request to change half the louvres. As these were from the same range, they did not charge any extra for this, making them the cheapest supplier by far. The only down side was they took 10 days not 5 days to… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 19/07/2014 by Simtar12 (1 review written)

Ordered blinds for same day delivery on Thursday. It says order before 12pm on their website for same day delivery. Didnt arrive. There excuse it didnt make the shipping sorry- I should have ordered before 11am- -----FALSE ADVERTISING. I call to cancel my order on Friday, a Manager calls me and tells me I can get it to you for Saturday. I say if you can do that fine, i'm trusting you dont let me down. No delivery on Saturday. I would never recommend on use this company unless you have weeks to… Read Full Review

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★★★★☆

“Great Product at an affordable price”

Written on: 08/10/2013

Received the item as ordered and described within 5 working days, well packaged with full instructions. Easy to assemble and install. Just need a drill and screw driver for top mount or wall fixing. Slight disappointment with the chains which were too short for the number of slats provided. However, a quick email and response sorted it with new chains supplied by return. All ends happy. Looks great and very affordable with the online discount offered. Good communications. No other issues. Would… Read Full Review

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★☆☆☆☆

“absolutely awful”

Written on: 27/02/2013

Odered a blind and set of louvres, both 120cm drop, its the only input you can make. Took a week to deliver, OK, hung the 1st set up OK, second set too long. Asked them to put it right, get fobbed off by a person called [name removed], the [name removed] that there is a measurement guide that you have to go into. I used it you go in, it states at the top that drop is the vertical height of the window, this is what I used and input, however got wrong length. It turns out that further down the… Read Full Review

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★☆☆☆☆

“not made to measure, go else where”

Written on: 01/12/2012

packaging ok, reasonable delvery, but too short and not cut to our measurements consequently they look rubbish, checked with customer support (contradiction in terms) sent off photos again and again, made to feel like we are lying, will never buy through them again and have replaced them with, BLINDS DEPOT VERTICAL BLINDS, no problems no hassle made to our measurements and excellent value too! SO if you want the best products and great service go straight to Blinds Depot… Read Full Review

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★★★★★

“Great company to deal with”

Written on: 16/08/2012

It's so hard to find service to give 5 stars to that it's a pleasure to be able to do so! Put simply I think this is a great company to deal with. A clear website, good selection of blinds and materials, easy ordering, reasonable prices, fast delivery, easy fitting and overall great blind. I wouldn't hesitate to use them again… Read Full Review

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★★★★★

“vertical & roller blinds”

Written on: 12/06/2012

Excellent Value for money Easy to assemble and fit excellent quality Delivery is five star Fitting Instruction very easy to understand… Read Full Review

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★☆☆☆☆

“This is the result when a company supplies a decent...”

Written on: 29/03/2011

This is the result when a company supplies a decent make fabric with cheap fittings. What a shame that vertical blinds direct has not gone the extra mile... The material for the blinds I bought is a well known quality make ( Louvolite ) though some of the louvres have flaws in the material, which makes me think they are using seconds.

The big issue is that each louvre does not stay synchronised with each other as the track is cheap and nasty, so with the slightest movement of the wind or… Read Full Review

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Guest's Comment

Written on: 07/04/2012

most vertical blinds are on a clutch system. If you pull the rotation chain past the point of closure and keep on pulling, the louvers should then align. You will hear a grinding noise but (in this case) that is not a bad thing (tip from another unnamed online blind company)

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