Utilitywise www.utilitywise.com Reviews

★★★★★
4.6 / 5
1099
96% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Utilitywise www.utilitywise.com - Ask a question now

Media Gallery for Utilitywise www.utilitywise.com

Utilitywise www.utilitywise.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Keep pestering you”

Written on: 28/04/2016 by Gomezsi36 (1 review written)

Constantly badgering me I thought this was now illegal… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 03/05/2016

Thank you for taking the time to review us. We're sorry that you feel we've been badgering you.

If you could contact our customer service team they will be able to arrange for your details to be removed from our systems so we don't contact you again

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I am a café owner,work is stressfull at the best of...”

Written on: 17/04/2016 by GILLSKITCHEN (1 review written)

I am a café owner,work is stressfull at the best of times, she delt with my issue quickly and she was totally understanding and human… Read Full Review

Utilitywisecustomerservice's Response to GILLSKITCHEN's Review

Written on: 20/04/2016

Thank you for taking the time to leave your review. We're happy to have been able to help you out and have passed your feedback on to the person who you dealt with, and their manager.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Take the hassle out of utilities”

Written on: 12/04/2016 by Trishf0 (1 review written)

We have normally dealt with utilities in house but this year we assigned Utilitywise who managed to get us a great contract with an alternative supplier to what we were using and in addition to that have taken care of the full change over for our gas and electric. Everyone in Utilitywise that I have dealt with have all been friendly, knowledgeable and very helpful. It really has taken the hassle out of utilities. I know we have still not taken full advantage of their offerings but… Read Full Review

Utilitywisecustomerservice's Response to Trishf0's Review

Written on: 15/04/2016

Thank you for taking time to write your review. We're glad to have been of help and look forward to speaking to you again in future.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic Service received from Utilitywise.”

Written on: 24/03/2016 by PemsaUK (2 reviews written)

I have been dealing with Utilitywise for quite some time now and have always found their service second to none. They always strive to provide you with the best deal possible and take away all of the “headaches” involved with searching and switching providers. More impressive is their aftercare as they do not just switch and leave you as other companies may do. This became really apparent in our recent move to a new property where existing agreements needed to be ended and new ones started… Read Full Review

Utilitywisecustomerservice's Response to PemsaUK's Review

Written on: 29/03/2016

Hi PemsaUK,

Many thanks for taking the time to leave your review. We're glad to have been of assistance to you and look forward to helping further in future.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Don't understand half hourly meter contracts”

Written on: 15/03/2016 by America337 (1 review written)

Utility wise contacted me numerous times, on some occasions quite pushy, and gave outline proposals stating their quote was cheaper based on the comparable charges with my current half hourly HV meter quotation from Scottish Power. Fortunately I noticed before signing the contact that they had forgot to add the Renewable Obligation charge with amounted to a whopping £30k on a £200k pa contract. Over a 3 year contract, which this was, it would have been £60k extra. Try explaining that to… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 17/03/2016

Thank you for taking the time to leave your review.

We're very sorry to hear of your experience - if there's anything further we can help with please get in touch with our customer service team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Used for 2 companies utilities ”

Written on: 27/02/2016 by cbMcCain348 (1 review written)

Very helpful staff, sorted both gas and electric accounts out with no hassle. I left all the running around down to Utility Wise so I could use my time on other things. I would recommend them as they sort out any queries I have and they know when my contracts are due for renewal, so I don't need to remind myself… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 01/03/2016

Many thanks for your feedback. We're happy to have been of help.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Helpful moneysaving advice”

Written on: 25/02/2016 by Daxc322 (1 review written)

Utilitywise helped us to improve energy efficiency by carrying out an Energy Audit. They also helped us to negotiate the best deals with our suppliers which is vital for us as a Charity to get the best value for money. Overall we are very pleased with Utilitywise. … Read Full Review

Utilitywisecustomerservice's Comment

Written on: 26/02/2016

Thank you for your feedback and taking the time to write this review. We're glad to have been of assistance.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great Company to deal with”

Written on: 25/02/2016 by Walkerelectronics (1 review written)

Easy to deal with, smooth change over of suppliers and quick to reply to emails/calls. Very please with the service… Read Full Review

Utilitywisecustomerservice's Response to Walkerelectronics's Review

Written on: 26/02/2016

Thank you for taking the time to write your review. We're happy to hear that you're pleased with our service.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE UTILITYWISE!!!!”

Written on: 24/02/2016 by WilcoM (1 review written)

The initially jovial and chatty sales people at Utilitywise soon invite you to sign a Letter of Authority (LOA) to investigate prices on your behalf. Naively this was dutifully signed by one of my employees but the conditions allow them to end contracts, negotiate and even enter into new contracts on your behalf. DO NOT SIGN ONE OF THESE UN EDITED! They do not act in your best interests but their own. They signed us up to a three year deal for gas with a start date 18 months in advance… Read Full Review

Utilitywisecustomerservice's Response to WilcoM's Review

Written on: 26/02/2016

Thank you for your feedback.
We would like to apologise that this is the experience you have had dealing with us. Please call our Customer Service Team and they will assist you however they can.

Reply to this comment

Wilcom's reply to Utilitywisecustomerservice's Comment

Written on: 26/02/2016

You're welcome. (platitudes over...)

We are currently trying to do this for all the good it seems to be doing. Customer services / complaints have had our case for a while now and have not contacted me. Your good lady salesperson, polite though she is, still hides behind the LOA, completely ducking the question of whether this was the best deal available to us at the time. I strongly suspect it was the best deal for Utilitywise.

I have asked how much commission will be paid to Utilitywise for this overpriced deal and am yet to receive a response. I don't suppose a straight answer will be forthcoming, but I live in hope.

How can a KWH rate of over 5p on gas be a good deal on a spend of over £ 20,000 over the contract period? I pay less at home to heat 2.2 kids and a tortoise! For comparison our existing arrangement, that you have pulled us out of early, is approx. 3.5p/Kwh

I also would have thought, with any contract, there would need to be cooling off period. For this to be the case, we would ideally need to know that we have been entered into a chuffin' contract in the first place.

Very, very poor. As I said previously AVOID, AVOID, AVOID

Utilitywise did me a deal,
just sign here it'll be a steal.
Dutifully we signed away,
trusting that we wouldn't pay
more than normal for our gas.
It seems I've turned into an Ass.

Do you like that?

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Fantastic service”

Written on: 03/02/2016 by 28Vaughn (1 review written)

Not only did energy wise reduce our monthly outgoings they also re wired parts of our building which required updating enabling us to use more energy efficient lighting which has made us further savings… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 05/02/2016

Many thanks for taking the time to leave your feedback. We're glad to have been of service.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent, efficient and personalised customer service”

Written on: 29/01/2016 by Spitfiremuseum (1 review written)

I represent a small museum charity which had been losing a lot of money through being over-charged VAT by our previous gas supplier. Fortunately, Utility Wise managed to get most of our VAT re-claimed which was then used to install a interactive screen in our museum, thus re-investing the rebate. I cannot praise the Utility Wise team high enough, they are professional, have an excellent understanding of the market and an equally impressive knowledge regarding charities and utility suppliers so… Read Full Review

Utilitywisecustomerservice's Response to Spitfiremuseum's Review

Written on: 01/02/2016

Thank you for your feedback. We are happy you have had a fantastic experience.

Reply to this comment

Utilitywisecustomerservice's Response to Spitfiremuseum's Review

Written on: 01/02/2016

Thank you for your feedback. We are happy you have had a fantastic experience.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“please stay away!”

Written on: 29/01/2016 by 451Beck (1 review written)

please they are energy brokers.. NEVER trust their words! I am currently running a small restaurant and they signed the wrong contract on behalf of us. We are now faced with a massive bill ( more than £10000) please.. don't trust them… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 01/02/2016

Thanks for your feedback and we would like to apologise that you feel this way.
Please call our Customer Service Team and they will look into this for you.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Service”

Written on: 28/01/2016 by ChrisW1958 (1 review written)

Utilitywise have found excellent gas and electric deals for me on 2 occasions. I know that in theory I could have got the same, or slightly better deals myself (as they must build a fee in somewhere) but I simply do not have the time. They did the leg work and have sorted any issues out that I have had with the suppliers. They do what they say they will do… Read Full Review

Utilitywisecustomerservice's Response to ChrisW1958's Review

Written on: 02/02/2016

Many thanks for your feedback. We're happy to have been of help.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Slow process”

Written on: 22/01/2016 by wwyw (1 review written)

I have called utility wise to see if they have find me a cheaper deal for my business. The guy told me that he can to send me email and then I have to send them a copy of all the bills, then they will have a look and come back to me. What a long process when other broker can do the quote over the telephone… Read Full Review

Utilitywisecustomerservice's Response to wwyw's Review

Written on: 28/01/2016

Many thanks for your feedback. Apologies that you feel it was a long process.
We take all feedback on-board to ensure we improve the customer experience wherever possible.

If you would like to get in touch please call our Customer Service Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Customer Service”

Written on: 20/01/2016 by TessatBosham (1 review written)

I placed my electricity account in the hands of Utilitywise in October 2014 as they offered a very comprehensive service offering not just cheap prices but a full package and a dedicated account manager. Since that time I have recieved nothing but excellence from them. My current account manager, has been especially proactive calling with money saving ideas, assisting me with getting a VAT refund and generally offering help and advice whenever needed but without bombarding me with unnecessary… Read Full Review

Utilitywisecustomerservice's Response to TessatBosham's Review

Written on: 28/01/2016

Thank you very much for your feedback. We really appreciate it.

Reply to this comment

Letterofauthority's reply to Utilitywisecustomerservice's Comment

Written on: 17/02/2016

5 reviews from the same person, wow that's £125 bonus!!! Do not sign any Letter of Authority which states:

"They are authorised to cancel our contracts in accordance with your terms and conditions, as well as enter into any new contracts on our behalf until further notice."

Don't go near them you have been warned.

Yours concerned consumer

Reply to this comment

Tessatbosham's reply to Letterofauthority's Comment

Written on: 17/02/2016

I had the LOA amended to withdraw that paragraph - Utilitywise had no issue with that.

Reply to this comment
Report this review Read 3 Comments
★★★★☆

“Utilitywise acted for me with problem I was...”

Written on: 08/01/2016 by delta57 (1 review written)

Utilitywise acted for me with problem I was expereancing with power company,they dealt with problem quickly and were helpfull. would recomend… Read Full Review

Utilitywisecustomerservice's Response to delta57's Review

Written on: 28/01/2016

Many Thanks for your feedback.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Utilitywise acted for me with problem I was...”

Written on: 08/01/2016 by delta57 (1 review written)

Utilitywise acted for me with problem I was expereancing with power company,they dealt with problem quickly and were helpfull. would recomend… Read Full Review

Report this review
★★★☆☆

“disgusting welcolme pack”

Written on: 16/12/2015 by Cassidywb324 (1 review written)

I signed up with utilitywise a while ago despite knowing that they were earning a fair shilling off me in commision i just could not face dealing with it myself. Anyway after a long process i agreed to join. However when i recieved my welcome pack it contained a full big toe nail in the envelope. I was disgusted. Other than that the service has been ok… Read Full Review

Utilitywise's Comment

Written on: 23/12/2015

Dear Cassidywb324,

Thank you for your message and thank you for your kind words regarding our service.

I am sorry to hear about the addition to your welcome pack (a digusting addtion) and thank you for bringing this to our attention. I'm sure you have gathered that this is not part of the welcome pack. We do send hundred's of packs out each week and i would presume the nail is a fake nail extension some ladies wear these days.

I have informed our customer services and distribution team of the rare and quite unique addition of your pack.

I hope you continue to benefit from our service and we look forward to a continued partnership.

Kind regards - Utilitywise Marketing Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Why did it take us so long!”

Written on: 14/12/2015 by smat (1 review written)

For years we've struggled with gas & electricity suppliers; valuable time being spent on 'hold' & 'in the queue' before actually speaking to someone; time spent trying to make sense of a bill; time spent chasing money owed (though never the other way round!); time spent answering calls trying to 'sell us another/latest product; never being able to speak to the same person; not knowing if the issue really IS going to be dealt with; not knowing we were paying too much VAT - the list goes on. Then… Read Full Review

Report this review
★☆☆☆☆

“Don't Bother with this company”

Written on: 17/09/2015 by Lawrence484 (1 review written)

This company has caused me nothing but trouble. They do not do what they are asked to do. I wanted monthly billing and monthly payments. Today I have found out that although my switch took place on 28th August they had not passed on my final reading to the new supplier or sent them the direct debit instructions. They had organised quarterly billing and payments. I find them rude and arrogant and I would not recommend them to anyone… Read Full Review

Utilitywise's Comment

Written on: 21/09/2015

I apologise for the experience you have described, if you could please send further details of your issue to us and I will look to resolve them as soon as possible.

Reply to this comment
Report this review Read 1 Comment
overview
/var/www/vhosts/phoenix/current/