Utilitywise www.utilitywise.com Reviews

★★★★★
4.6 / 5
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Utilitywise www.utilitywise.com

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Latest Reviews

★☆☆☆☆

“Operatives need to revisit their customer service skills”

Written on: 13/08/2015 by MalikRussell (1 review written)

I can corroborate the previous reviews - the operatives are using 'bully-boy' tactics to coerce people into using their services. Rude, pushy and stifling techniques do not instil me with confidence for handling any dealings of mine. Clearly desperate for business if the tactics being used are forceful and aggressive. Avoid!… Read Full Review

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★☆☆☆☆

“Rude Sales Agent”

Written on: 24/07/2015 by Hardingwt246 (1 review written)

Having being inundated with numerous calls from the person I dealt with at Utility Wise I politely told him I was sorting out my own energy tariff only to be lead into their speel of them being able of get me the best tariff and why would I want to waste my time on numerous telephone calls sorting it out myself, when I pointed out it wouldn't be wasting my time on one telephone call he abruptly told me I had wasted his time and put the phone down on me. A rude ignorant man who was the nicest of… Read Full Review

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★☆☆☆☆

“BEWARE! Rip-Off”

Written on: 16/07/2015 by Willow401 (1 review written)

Bullying underhand selling tactics...Pray on the meek. Promise you savings yet sign you up on one of the markets highest rates. Steer well clear… Read Full Review

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★★★★★

“Great help and support! Did what they said they would! ”

Written on: 30/06/2015 by Jenkinsoe81 (1 review written)

Obviously when I received my cold call I wasn't keen on speaking with them but after a couple of minutes I realised that the guy on the phone knew what he was talking about. Firstly told me about a new tax coming into play later this year which I didn't know about, then explained how they look to see if I can make a saving before even signing anything with an Energy Health Check. I know its a corny name but it worked, I came out with a middle of the road score. They got me a competitive package… Read Full Review

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★☆☆☆☆

“Pushy, Kept Calling and Rude”

Written on: 01/05/2015 by CaseyHay (1 review written)

We agreed as a business to let them take a look at the prices of our enegery so we could save money so at first they were still slightly pushy however they were friendly and it was sales so thats what we expected. However; We then kept recieving calls off another person who gave us the price and wanted us to sign up for 5 years there and then and we of course said no as it was a long term contract and we werent happy to sign it just because he wanted to when he couldnt give us a breakdown or… Read Full Review

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★☆☆☆☆

“annoying cold caller”

Written on: 24/04/2015

annoying cold caller who didn't want to sell me anything ha ha I work from my home… Read Full Review

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★☆☆☆☆

“Pushy, Misleading & multiple sales calls ”

Written on: 08/04/2015 by SarahKeith (1 review written)

Received numerous unsolicited calls from Utility Wise. During the last call I decided to talk to the agent, he attempted to tell me he wasn't an energy broker, did not want to sell me something I already had (i.e. Elec and Gas), and only wanted to help with Energy saving consultancy. When challenged about the legitimacy of his claims he was adamant the call was "not a sales call". He then went on to attempt to gather info from me (number of sites/meter points/number of employees on site etc… Read Full Review

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★★★★★

“Moving Providers”

Written on: 23/02/2015 by wahakram (1 review written)

Really helpful when providing me with prices as my current supply was about to end. All queries I have had have been answered with speed and all to a satisfactory conclusion. The best thing I liked about using utility wise is that you have your own contact and any problems you have they will sort it out on your behalf. No waiting in phone queues with your provider… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 29/01/2015 by 148Mills (1 review written)

My bills have actually GONE UP BY £400+ EACH MONTH. I HADNT ANY IDEA UNTIL I SAW MY FIRST DIRECT DEBIT PAYMENT. I haven't received a statement of terms or any paperwork and I have tried to find out why I am now paying more for my electricity but no-one will call me back. My gas bill is even more confusing with bills and then credit notes. I have supplied them with all the necessary information to investigate at their end but I'm STILL WAITING. Ahhhhhhh. Do not I repeat do not use… Read Full Review

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★★★★☆

“A weight off my shoulders....”

Written on: 07/01/2015 by bobmcn50 (1 review written)

I have always found my contact at Utilitywise to be very helpful with no request for help going unanswered. From the initial contact to the setting up of the contracts and the follow up service, the whole experience has been second to none. Having Utilitywise look after the energy requirements for the site has taken a weight off my shoulders… Read Full Review

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★☆☆☆☆

“STOP CALLING ME”

Written on: 11/12/2014 by alternatum (8 reviews written)

The number of times these people keep calling and harassing us is just unbelievablel we've actually started keeping a log so we can put in a claim against them. In the beginning two years ago I told them we are in a serviced office and have no need for their service, yet every 3-4 weeks we get two calls, one after another from different people. Getting really fed up of it, and need to start reporting them... Since the government isn't doing anything about these cold calling firms I've no… Read Full Review

Ladylips100's Response to alternatum's Review

Written on: 12/03/2015

I appreciate your frustration as i too also receive a lot of calls from different brokers not just for energy. I would be aware that there are 3 main businesses with the name utility in the title and upon hearing the name utility many people assume it is utilitywise ringing all the time. Infact i did a bit of homework and found utility warehouse, utilitywise and utility watch all work within the energy industry. As you are in serviced offices is it not worth your while advising them who the landlord is so they can refer energy cost queries through them rather than yourself???

3rd party companies are often seen as a bit of a nuisance but infact most get better reviews than suppliers so in my opinion since letting utilitywise sort out my energy costs ive been more than happy with the service and pleased i decided to change my mind as they have saved me money, time and effort in the long run.

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★☆☆☆☆

“Good prices, poor service”

Written on: 29/09/2014 by hsrc (1 review written)

Utilitywise were great for our sports club in coming up with prices for new electricity & gas contracts. However when asked for help in dealing with account problems with British Gas (which they had originally set up for us), or in finding a provider with non-standard terms, the silence from them was deafening!… Read Full Review

Utilitywiseplc's Response to hsrc's Review

Written on: 02/10/2014

I am head of the Customer Care team at Utilitywise. Sorry to hear you have had this experience with us, this is not the way that we usually operate. We would like to resolve your issue as quickly as possible. Your details supplied to review centre do not match any of our current customers so we are unable to look at your situation at the moment. However, please contact me and we will see how we can help you out.

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Mckens2's Response to hsrc's Review

Written on: 08/12/2014

Agreed. I had two guys come round to my business , gave them all of my details for gas, electric and water and then... nothing

Sent two chasing emails and after a month gave up. Their prices may be good but I never got the chance to find out. Service absymal

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★★★★★

“Service that is Electric”

Written on: 23/09/2014 by Obsidian (1 review written)

I was struggling setting up a new electric supplier for my business, being blocked at every turn by the supplier the previous tenant had used. Thankfully l found the Utilitywise services on the web and was contacted shortly after. Despite the continued difficulties, Joe Wilson from Utilitywise contacted me almost daily to reassure me all would be well and not to worry. This allowed me to focus on getting my business ready to start trading. He finally secured a supplier for me offering… Read Full Review

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★★★★☆

“Helpful ”

Written on: 22/09/2014 by Clarence62 (1 review written)

Always helpful with any problems Simon Avocet Trust… Read Full Review

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★★★★★

“EFFORTLESS RENEWAL”

Written on: 19/09/2014 by Monahanvq335 (1 review written)

Our contact kept in touch with us regulary throughout the review period. We were always aware of how the market was moving. Once the decision was made to renew with Utilitywise the process was very quick and easy. … Read Full Review

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★★★★★

“Knowledge and help!”

Written on: 17/09/2014 by WATCHUSGROW (1 review written)

we have signed up for another 5 years with Utilitywise! very knowledgeable and very helpful. no hard sell, just facts and figures anyone can understand Highly recommended!money saving in this day and age is a must so give them a try! you wont be disappointed… Read Full Review

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★★★★☆

“I received very helpful information over a number of...”

Written on: 14/09/2014

I received very helpful information over a number of phone calls. Always courteous and nothing too much trouble. It was good to have someone sorting this on our behalf. Very pleased with outcome and follow up service… Read Full Review

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★★★★★

“Electricity contract renewal - made easy”

Written on: 10/09/2014

Their professional approach made the renewal easy and straight forward. Prices and terms were competitive. Communication was second to none… Read Full Review

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★★★★★

“Helpful service”

Written on: 10/09/2014 by Conwaypf154 (1 review written)

The service I received was very helpful, explaining all the procedures to me and making the process extremely easy… Read Full Review

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★★★★★

“Service recieved from Utilitywise”

Written on: 08/09/2014 by tilly100 (1 review written)

The excellent service and help, provided by the advisor in switching our electricity supplier. He took his time to ensure that all our needs were covered and provided us with regular updates as to the progress. It was always of the highest standard. I would recommend him to friends and family… Read Full Review

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