Utilitywise www.utilitywise.com Reviews

★★★★★
4.5 / 5
1124
95% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Utilitywise www.utilitywise.com - Ask a question now

Media Gallery for Utilitywise www.utilitywise.com

Utilitywise www.utilitywise.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“RIP OFF MERCHANTS”

Written on: 01/08/2017 by Hll100 (1 review written)

Completely mis-sold a horrendous rate and tarrif to a business via telephone, refused to help, only provided half a telephone conversation ! Terrible service! We're not finished!… Read Full Review

Report this review
★☆☆☆☆

“Fail to abide by TPS”

Written on: 01/07/2017

Cold called us even though we are registered with the Telephone Preference Service… Read Full Review

Report this review
★☆☆☆☆

“Pressure Selling”

Written on: 17/05/2017 by Dominik1122 (1 review written)

Keep calling although we keep telling them we are not interested! Stay away from them!… Read Full Review

Report this review
★☆☆☆☆

“Mis -- Selling”

Written on: 31/03/2017 by PaulaWill (1 review written)

Guilty of gross Mis - Selling and dishonest to the core. Avoid completely. Ring around to the main supplers to get the best deals. This is a small company making loads of money? How? By ripping small businesses off who are the most fragile and needy and it's common knowledge in the Energy sector. If it's too late and you have already signed up and they have Mis - Sold to you - Gas, Electric and soon to be Water contracts contact the Trading standards , the suppliers they have put you on or take… Read Full Review

Twinset's Response to PaulaWill's Review

Written on: 31/03/2017

Hi,

I'd really like to talk to you about this. How do I contact you?

Thanks

Reply to this comment

Paulawill's reply to Twinset's Comment

Written on: 03/04/2017

Hi


What would you like to talk about ?

Reply to this comment

Twinset's reply to Paulawill's Comment

Written on: 03/04/2017

Let's just say I'm on your side!

Reply to this comment

Twinset's reply to Paulawill's Comment

Written on: 03/04/2017

Let's just say I'm on your side!

Reply to this comment

Twinset's reply to Paulawill's Comment

Written on: 03/04/2017

Let's just say I'm on your side!

Reply to this comment

Utilitywisecustomercare's Response to PaulaWill's Review

Written on: 12/04/2017

Hi, we apologise for your experience with us and we would look to talk with you further to discuss the issues. If you could contact our customer service team and one of our agents will look into this further.

Reply to this comment
Report this review Read 6 Comments
★☆☆☆☆

“Pure ignorant and useless”

Written on: 07/02/2017 by Dabull (1 review written)

How this company has not been closed down for their lying scheming ways is beyond me, Promise everything and give you nothing but hassle poor service and then stop answering e-mails when things go pear shape. I'm stuck in a 5 year contract that is way more than i was paying previous… Read Full Review

Utilitywisecustomercare's Response to Dabull's Review

Written on: 12/04/2017

Hello, many thanks for your review, i would however like to get our team to investigate this for you. If you wouldnt mind contacting our customer care team.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“USELESS ”

Written on: 02/02/2017 by Erik54 (1 review written)

After being pressured into buying a "cheaper" energy tariff, they basically don't want to know! we have been having a lot of problems with our supplier over the last year and a half, resulting in our bills being SERIOUSLY over estimated, no-one at Utilitywise gives a monkeys! THEY DON'T EVEN ANSWER EMAILS! AVOID AVOID AVOID! complaint escalated to Ombudsman now. Disgusting how they can get away with it. My advice - HANG UP !!!… Read Full Review

Utilitywisecustomercare's Comment

Written on: 12/04/2017

Hello, we appreciate you leaving your feedback. I would really like to get our customer care team to investigate this for you. If you can contact us or email us.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT SAVE YOU MONEY”

Written on: 13/01/2017 by rkGleason332 (1 review written)

The energy market has got much more complicated, and volatility (& scaremongering) are very much in the public domain. Utility Wise capitalise on this and talk a good talk about saving money but I've actually seen no evidence of this. They have always been reluctant to prove that they can save money and I can now comfortably say they have COST me money. They tie customers up in fancy language, speculation and bureaucracy. The only thing worse that a mega-utility is a broker posing as a… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 16/01/2017

We are sorry to hear that you feel this way about the service that you have received from Utilitywise.

Our customer sevrice team will be happy to discuss the products and services that are available as part of the contract that we have arranged for you. The customer service contact details are available via our website.

Reply to this comment

Ladylips's Comment

Written on: 03/02/2017

The best way to save money is to use less energy. Utilitywise help you to do so using various ways which include getting you rates which are fixed for longer periods, have access to group procurement options that a small business would never have access to and offer products and services to educate businesses on how to use less energy. You also need to understand how the e energy rates increase year after year and the purpose of the service is to help u understand how the energy market works, after are they deal with suppliers for you so you only have to pay your bill.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Be warned stay away!!!!! All good reviews are made up!”

Written on: 11/01/2017 by Anar479 (1 review written)

Very high rates, not competative at all very pushy sales team! Have left me not sleeping at night with worry! Due to the high rates they have put me in! Do not sign a Loa whatever you do and ask for everything in writing! They don't like that, and take your time to get other quotes so you are aware what is on the market at the time! All stuff I wish I'd done then I would have realised!… Read Full Review

Report this review
★★★★★

“CUSTOMER CARE TEAM”

Written on: 27/11/2016

Friendly and efficient.Completed entire query within a stated timescale… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 30/11/2016

Thank you for your review. We're happy to have been of help to you.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“pestilence”

Written on: 16/11/2016

Continuous unsolicited phone calls every week for months despite being asked to remove our number from their database… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 23/11/2016

Were sorry to hear we've failed to remove your number after you've requested us to do so. If you do receive any more calls from us please contact our customer service team via phone or our online chat through the website.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Rip off merchants”

Written on: 05/10/2016 by Carter16 (1 review written)

Utilitywise strung me along for 5 months without sorting my supply. They do this because if you are on out of contract rates with a company they work with, they can profit from your pain. They came up with all sorts of excuses and problems as to why the supply transfer could not be made and only provided any information when chased relentlessly. They also tried to rip me off for a £1200 deposit to join British Gas because of my bad credit - I have absolutely no credit issues and so if they… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 10/10/2016

Thank you for taking time to leave your review.

I'm very sorry to hear that you've had these problems when setting up your energy contracts through Utilitywise. I'm not sure what caused the delay in your situation but Its in our interest, as well as yours, to arrange contracts as quickly as possible.

When arranging contracts through ourselves you also gain access to the additional products and services that we provide - if you're interested in finding out more about these please call our customer care team who will be happy to discuss with you.

Reply to this comment

Ladylips's Comment

Written on: 03/02/2017

It makes no sense for utilitywise to keep you on out of contract rates cos they get paid off the supplier when they sign you into a contract. Some suppliers do also ask you to pay a deposit when you sign up to them as a security deposit so not a sham.

When you take a contract via utilitywise they do all the liason with the energy companies for you, they do also provide an energy service to you which includes regular bill checking and other services and now with the deregulation of the water market coming up soon this is something else they can assist with. The aim of tge service is to save u the hassle of dealing with this but like any other company they dont work for nothing.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Watch what you sign and what you say”

Written on: 03/10/2016 by thebiglockpub (1 review written)

UtilityWise's Friendly EC got me to sign a LOA letter of authority (I been told since it was LEVEL3 LOA) DO NOT sign one of these, they now have total control over my gas & electric. The PHONE CALL I was having with another "nice man " was a BINDING CONTRACT I am now tied into a 5 year contract with ENGIE On a HIGHER RATE,I DID NOT realise I had NO COOLING OFF PERIOD apparently I should've ASKED (stupid me)as they do not have to tell you there is no cooling off period I rang my present… Read Full Review

Utilitywisecustomerservice's Response to thebiglockpub's Review

Written on: 10/10/2016

I'm sorry to hear that you're uphappy with the experience of arranging your contracts through Utilitywise. The reason we need the letter of authority is to enable us to deal with suppliers on your behalf. If you no longer wish us to have this authority please contact our customer care line and they will be able to arrange for this to be removed from our system,

Reply to this comment

Thebiglockpub's reply to Utilitywisecustomerservice's Comment

Written on: 14/10/2016

yes a letter of authority to deal with suppliers on my behalf ..ok ..not to sign new contracts on my behalf without me realising or giving me time to think or go over the small print which would have mean me seeing the clause "NO COOLING OF PERIOD"
I could ring your customer care line but thats a bit like shutting the gate after the horse has bolted !!!
But thank you for your generic reply it was so helpful !!!!!!!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Dishonest”

Written on: 28/09/2016 by rodgersm (1 review written)

I work with a charity that runs a local center, one of these salesmen manged to convince one of the members to sign up, deal seemed good at the time however 2 weeks after the time for their chosen supplier to take over the meter they advised that this had not occurred and we were incurring out of contact rates but good luck they had managed to get these fees waived all we had to do was agreed to go with the existing supplier, About 2 minutes of research showed it was a impressively expensive… Read Full Review

Utilitywisecustomerservice's Response to rodgersm's Review

Written on: 10/10/2016

Thank you for taking the time to write your review. It saddens me to read of the problems you've been having and that they're yet to be resolved.

I understand, from speaking to our complaints team, that there is still an open complaint ongoing with the supplier. I've asked that someone from that team gives you a call to provide an update as to its current status.

Reply to this comment

Rodgersm's reply to Utilitywisecustomerservice's Comment

Written on: 17/10/2016

Well 4 months after original complaint was raised, but only 3 days after posting here we finally got a call and a initial response. Still blaming everything on supplier and still forthcoming with the correspondence that would allow me to take up directly with supplier (assuming correspondence referenced actually exists or backs up their assertions) but hopefully now that the customer service department has picked it up we might get a proper reply,

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Gas Meter Problems”

Written on: 21/09/2016 by OfficeManagerNDTi (1 review written)

Utilitywise dealt with my problems in a speedy and friendly manner. Nothing was too much trouble for them and the issue was resolved - no thanks to my previous gas supplier… Read Full Review

Utilitywisecustomerservice's Response to OfficeManagerNDTi's Review

Written on: 27/09/2016

Thank you for leaving your review - we're always happy to hear when our people have been able to help resolve your supplier problems quickly!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Perfect Customer Service”

Written on: 16/08/2016 by Gem8484 (1 review written)

The account handler that dealt with my enquiry was very efficient, listen to all my concerns and took on the full responsibility of my query. She kept me up to date at all times and came back to me with an outcome as quickly as possible. She was polite during every call and email and was a pleasure to speak to. A query/complaint is tough enough to deal with so having someone who takes responsibility for your issue is great. I can honestly say that the customer service has been fantastic and I… Read Full Review

Utilitywisecustomerservice's Response to Gem8484's Review

Written on: 18/08/2016

Thank you for taking time to leave your review. Its always great to hear how well our customer enquiries team are doing!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Totally professional, efficient service ”

Written on: 10/08/2016 by sian1678 (1 review written)

Since signing up with Utility Wise I have occurred some very unusual problems with next door's property and problems with our meters. With several calls to different suppliers I could no longer go any further, however one call to Utilitywise and they liaised with all suppliers and got results very quickly. I have had a completely professional, efficient service from the beginning and I would highly recommend, especially for a small business. Many thanks… Read Full Review

Utilitywisecustomerservice's Response to sian1678's Review

Written on: 18/08/2016

Thanks for sharing your experience of our company! We're glad to hear we were able to sort out your unusual problems and take the burden of dealing with suppliers off you!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Extremely helpful and patient”

Written on: 01/08/2016

Am very happy with the service received from Utilitywise.The explanation by my advisor about the services they can provide was clear and comprehensive. My advisor took over the process of organising my meter change which had to be done at a specific time and saved me numerous emails back and forth from the supplier. I feel confident to contact my advisor with any other queries regarding my electricity supply… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 03/08/2016

Thank you for taking the time to leave your review. I'm glad to hear that we've been able to assist you and save your time.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“customer service”

Written on: 27/07/2016 by lottiemcphees (1 review written)

Would just like to say how helpful the customer care advisor at Utilitywise was today with my query. Lovely and friendly. Was very honest an informative. I got a call back straight away once she had gathered the relevant information to resolve my problem with a happy outcome. Its so lovely to deal with a local person for a change who has some empathy with small business owners. would recommend utilitywise to anyone like me who likes to be able to pick up the phone and talk to real people… Read Full Review

Utilitywisecustomerservice's Response to lottiemcphees's Review

Written on: 01/08/2016

Thank you for taking the time to review our service. It's great to hear that Customer Care were such a great help to you. I've passed your feedback on to the person who helped you and her manager.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent conclusion to a very trying problem”

Written on: 30/06/2016 by 231Coleman (1 review written)

the person I dealt with  performed admirably with a very intransigent previous supplier - ExtraEnergy who did everything in their power to make a simple transfer excercise as difficult as possible. However she stuck to her guns and we eventually reached a satisfactory conclusion. I doubt I could have done it without her and her colleagues help. I cannot recommend her and Utilitywise highly enough… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 01/07/2016

Its always nice to hear we've made such an great impression. Thank you for taking the time to leave your review!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Problem sorted quickly”

Written on: 27/06/2016 by SeanLopez (1 review written)

My concern was raised because I had not received any contact from either my current supplier or my new supplier through Utilitywise. I received a letter from Utilitywise assuming that I hade received notification from British Gas - the new supplier - and if not to contact Utilitywise. I did so by email and I received a response within a couple of days from Katrian Cattanach who was excellent and sorted out the issues of incorrect meter readings and contacted British Gas who in turn have now… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 30/06/2016

Thank you for taking the time to leave your review.

We're sorry to hear that there were some issues to start with but its great to hear that Katrina managed to get everything sorted out for you. I've passed your feedback to her and her manager.

Feedback is always important to us and we'll take your suggestion into consideration to see if we can improve our process going forawrd.

Reply to this comment
Report this review Read 1 Comment
overview