Utilitywise www.utilitywise.com Reviews

★★★★★
4.6 / 5
1116
96% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Utilitywise www.utilitywise.com - Ask a question now

Media Gallery for Utilitywise www.utilitywise.com

Utilitywise www.utilitywise.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“CUSTOMER CARE TEAM”

Written on: 27/11/2016

Friendly and efficient.Completed entire query within a stated timescale… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 30/11/2016

Thank you for your review. We're happy to have been of help to you.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“pestilence”

Written on: 16/11/2016

Continuous unsolicited phone calls every week for months despite being asked to remove our number from their database… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 23/11/2016

Were sorry to hear we've failed to remove your number after you've requested us to do so. If you do receive any more calls from us please contact our customer service team via phone or our online chat through the website.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Rip off merchants”

Written on: 05/10/2016 by Carter16 (1 review written)

Utilitywise strung me along for 5 months without sorting my supply. They do this because if you are on out of contract rates with a company they work with, they can profit from your pain. They came up with all sorts of excuses and problems as to why the supply transfer could not be made and only provided any information when chased relentlessly. They also tried to rip me off for a £1200 deposit to join British Gas because of my bad credit - I have absolutely no credit issues and so if they… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 10/10/2016

Thank you for taking time to leave your review.

I'm very sorry to hear that you've had these problems when setting up your energy contracts through Utilitywise. I'm not sure what caused the delay in your situation but Its in our interest, as well as yours, to arrange contracts as quickly as possible.

When arranging contracts through ourselves you also gain access to the additional products and services that we provide - if you're interested in finding out more about these please call our customer care team who will be happy to discuss with you.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Watch what you sign and what you say”

Written on: 03/10/2016 by thebiglockpub (1 review written)

UtilityWise's Friendly EC got me to sign a LOA letter of authority (I been told since it was LEVEL3 LOA) DO NOT sign one of these, they now have total control over my gas & electric. The PHONE CALL I was having with another "nice man " was a BINDING CONTRACT I am now tied into a 5 year contract with ENGIE On a HIGHER RATE,I DID NOT realise I had NO COOLING OFF PERIOD apparently I should've ASKED (stupid me)as they do not have to tell you there is no cooling off period I rang my present… Read Full Review

Utilitywisecustomerservice's Response to thebiglockpub's Review

Written on: 10/10/2016

I'm sorry to hear that you're uphappy with the experience of arranging your contracts through Utilitywise. The reason we need the letter of authority is to enable us to deal with suppliers on your behalf. If you no longer wish us to have this authority please contact our customer care line and they will be able to arrange for this to be removed from our system,

Reply to this comment

Thebiglockpub's reply to Utilitywisecustomerservice's Comment

Written on: 14/10/2016

yes a letter of authority to deal with suppliers on my behalf ..ok ..not to sign new contracts on my behalf without me realising or giving me time to think or go over the small print which would have mean me seeing the clause "NO COOLING OF PERIOD"
I could ring your customer care line but thats a bit like shutting the gate after the horse has bolted !!!
But thank you for your generic reply it was so helpful !!!!!!!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Dishonest”

Written on: 28/09/2016 by rodgersm (1 review written)

I work with a charity that runs a local center, one of these salesmen manged to convince one of the members to sign up, deal seemed good at the time however 2 weeks after the time for their chosen supplier to take over the meter they advised that this had not occurred and we were incurring out of contact rates but good luck they had managed to get these fees waived all we had to do was agreed to go with the existing supplier, About 2 minutes of research showed it was a impressively expensive… Read Full Review

Utilitywisecustomerservice's Response to rodgersm's Review

Written on: 10/10/2016

Thank you for taking the time to write your review. It saddens me to read of the problems you've been having and that they're yet to be resolved.

I understand, from speaking to our complaints team, that there is still an open complaint ongoing with the supplier. I've asked that someone from that team gives you a call to provide an update as to its current status.

Reply to this comment

Rodgersm's reply to Utilitywisecustomerservice's Comment

Written on: 17/10/2016

Well 4 months after original complaint was raised, but only 3 days after posting here we finally got a call and a initial response. Still blaming everything on supplier and still forthcoming with the correspondence that would allow me to take up directly with supplier (assuming correspondence referenced actually exists or backs up their assertions) but hopefully now that the customer service department has picked it up we might get a proper reply,

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Gas Meter Problems”

Written on: 21/09/2016 by OfficeManagerNDTi (1 review written)

Utilitywise dealt with my problems in a speedy and friendly manner. Nothing was too much trouble for them and the issue was resolved - no thanks to my previous gas supplier… Read Full Review

Utilitywisecustomerservice's Response to OfficeManagerNDTi's Review

Written on: 27/09/2016

Thank you for leaving your review - we're always happy to hear when our people have been able to help resolve your supplier problems quickly!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Perfect Customer Service”

Written on: 16/08/2016 by Gem8484 (1 review written)

The account handler that dealt with my enquiry was very efficient, listen to all my concerns and took on the full responsibility of my query. She kept me up to date at all times and came back to me with an outcome as quickly as possible. She was polite during every call and email and was a pleasure to speak to. A query/complaint is tough enough to deal with so having someone who takes responsibility for your issue is great. I can honestly say that the customer service has been fantastic and I… Read Full Review

Utilitywisecustomerservice's Response to Gem8484's Review

Written on: 18/08/2016

Thank you for taking time to leave your review. Its always great to hear how well our customer enquiries team are doing!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Totally professional, efficient service ”

Written on: 10/08/2016 by sian1678 (1 review written)

Since signing up with Utility Wise I have occurred some very unusual problems with next door's property and problems with our meters. With several calls to different suppliers I could no longer go any further, however one call to Utilitywise and they liaised with all suppliers and got results very quickly. I have had a completely professional, efficient service from the beginning and I would highly recommend, especially for a small business. Many thanks… Read Full Review

Utilitywisecustomerservice's Response to sian1678's Review

Written on: 18/08/2016

Thanks for sharing your experience of our company! We're glad to hear we were able to sort out your unusual problems and take the burden of dealing with suppliers off you!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Extremely helpful and patient”

Written on: 01/08/2016

Am very happy with the service received from Utilitywise.The explanation by my advisor about the services they can provide was clear and comprehensive. My advisor took over the process of organising my meter change which had to be done at a specific time and saved me numerous emails back and forth from the supplier. I feel confident to contact my advisor with any other queries regarding my electricity supply… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 03/08/2016

Thank you for taking the time to leave your review. I'm glad to hear that we've been able to assist you and save your time.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“customer service”

Written on: 27/07/2016 by lottiemcphees (1 review written)

Would just like to say how helpful the customer care advisor at Utilitywise was today with my query. Lovely and friendly. Was very honest an informative. I got a call back straight away once she had gathered the relevant information to resolve my problem with a happy outcome. Its so lovely to deal with a local person for a change who has some empathy with small business owners. would recommend utilitywise to anyone like me who likes to be able to pick up the phone and talk to real people… Read Full Review

Utilitywisecustomerservice's Response to lottiemcphees's Review

Written on: 01/08/2016

Thank you for taking the time to review our service. It's great to hear that Customer Care were such a great help to you. I've passed your feedback on to the person who helped you and her manager.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent conclusion to a very trying problem”

Written on: 30/06/2016 by 231Coleman (1 review written)

the person I dealt with  performed admirably with a very intransigent previous supplier - ExtraEnergy who did everything in their power to make a simple transfer excercise as difficult as possible. However she stuck to her guns and we eventually reached a satisfactory conclusion. I doubt I could have done it without her and her colleagues help. I cannot recommend her and Utilitywise highly enough… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 01/07/2016

Its always nice to hear we've made such an great impression. Thank you for taking the time to leave your review!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Problem sorted quickly”

Written on: 27/06/2016 by SeanLopez (1 review written)

My concern was raised because I had not received any contact from either my current supplier or my new supplier through Utilitywise. I received a letter from Utilitywise assuming that I hade received notification from British Gas - the new supplier - and if not to contact Utilitywise. I did so by email and I received a response within a couple of days from Katrian Cattanach who was excellent and sorted out the issues of incorrect meter readings and contacted British Gas who in turn have now… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 30/06/2016

Thank you for taking the time to leave your review.

We're sorry to hear that there were some issues to start with but its great to hear that Katrina managed to get everything sorted out for you. I've passed your feedback to her and her manager.

Feedback is always important to us and we'll take your suggestion into consideration to see if we can improve our process going forawrd.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Customer Care Advisor”

Written on: 23/06/2016

I had the pleasure of dealing with an advisor when I was having issues with Opus. They were working on a query and both were friendly, patient and very knowledgeable and really put my mind at ease. She dealt with our issue promptly and efficiently and continuously kept me up to date with how it was going, even when she wasn't in the office. I really appreciate their help and would highly recommend Utilitywise… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 24/06/2016

Thank you for leaving your review.

Its great to hear that we've helped you resolve the issue and to hear such praise for my colleague!

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Change of Gas and Electricity Contracts”

Written on: 20/06/2016

Not the easiest of processes in terms of getting the administrative side organised and contracts signed This side of things was only resolved some months later by the interception of Account Manager and Customer Care Advisor. The 1st contract change (BG to Corona) has not gone smoothly either - no meter reading taken at close of contract. Whose error is this?… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 24/06/2016

Thanks for taking the time to leave this review. We're sorry that our relationship got off to a rocky start but glad to hear that our Customer Care team have resolved it.

Regarding the final reading for your previous contract; we're looking into this scenario and how we can improve the process to avoid the issue recurring in future.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Good and efficient”

Written on: 16/05/2016 by Hannagk (1 review written)

4.0 /5 Our organisation is a religious charity and Utilitywise found us very competitive quotes for gas and electricity. Found them efficient and reliable with reminders to read meters and consequently getting correct bills. … Read Full Review

Utilitywisecustomerservice's Response to Hannagk's Review

Written on: 18/05/2016

Many thanks for taking the time to leave this review. We are pleased to hear that we have been able to help and look forward to speaking to you in future.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Very Helpful”

Written on: 13/05/2016 by Violet70 (1 review written)

She was extremely helpful and efficient at resolving my query, she explained why we were having issues and how long it would take to resolve them. She was also lovely to speak to :)… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 16/05/2016

Thank you for your feedback and taking the time to write this review. We're happy to have been able to help and look forward to speaking to you again in future.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“First class service”

Written on: 07/05/2016 by rbFox185 (1 review written)

Utilitywise's employee is my contact and she has been more than helpful with the problems encountered with our gas and electricity supplier. A first class employee who Utilitywise should value. Wish our electricity & gas suppliers were as efficient and helpful as the person I dealt with… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 09/05/2016

Thank you for taking the time to leave this feedback. We are happy to have helped you resolve any issues you have had.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Keep pestering you”

Written on: 28/04/2016 by Gomezsi36 (1 review written)

Constantly badgering me I thought this was now illegal… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 03/05/2016

Thank you for taking the time to review us. We're sorry that you feel we've been badgering you.

If you could contact our customer service team they will be able to arrange for your details to be removed from our systems so we don't contact you again

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I am a café owner,work is stressfull at the best of...”

Written on: 17/04/2016 by GILLSKITCHEN (1 review written)

I am a café owner,work is stressfull at the best of times, she delt with my issue quickly and she was totally understanding and human… Read Full Review

Utilitywisecustomerservice's Response to GILLSKITCHEN's Review

Written on: 20/04/2016

Thank you for taking the time to leave your review. We're happy to have been able to help you out and have passed your feedback on to the person who you dealt with, and their manager.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Take the hassle out of utilities”

Written on: 12/04/2016 by Trishf0 (1 review written)

We have normally dealt with utilities in house but this year we assigned Utilitywise who managed to get us a great contract with an alternative supplier to what we were using and in addition to that have taken care of the full change over for our gas and electric. Everyone in Utilitywise that I have dealt with have all been friendly, knowledgeable and very helpful. It really has taken the hassle out of utilities. I know we have still not taken full advantage of their offerings but… Read Full Review

Utilitywisecustomerservice's Response to Trishf0's Review

Written on: 15/04/2016

Thank you for taking time to write your review. We're glad to have been of help and look forward to speaking to you again in future.

Reply to this comment
Report this review Read 1 Comment
overview