Utilitywise www.utilitywise.com Reviews

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Perfect Customer Service”

Written on: 16/08/2016 by Gem8484 (1 review written)

The account handler that dealt with my enquiry was very efficient, listen to all my concerns and took on the full responsibility of my query. She kept me up to date at all times and came back to me with an outcome as quickly as possible. She was polite during every call and email and was a pleasure to speak to. A query/complaint is tough enough to deal with so having someone who takes responsibility for your issue is great. I can honestly say that the customer service has been fantastic and I… Read Full Review

Utilitywisecustomerservice's Response to Gem8484's Review

Written on: 18/08/2016

Thank you for taking time to leave your review. Its always great to hear how well our customer enquiries team are doing!

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★★★★★

“Totally professional, efficient service ”

Written on: 10/08/2016 by sian1678 (1 review written)

Since signing up with Utility Wise I have occurred some very unusual problems with next door's property and problems with our meters. With several calls to different suppliers I could no longer go any further, however one call to Utilitywise and they liaised with all suppliers and got results very quickly. I have had a completely professional, efficient service from the beginning and I would highly recommend, especially for a small business. Many thanks… Read Full Review

Utilitywisecustomerservice's Response to sian1678's Review

Written on: 18/08/2016

Thanks for sharing your experience of our company! We're glad to hear we were able to sort out your unusual problems and take the burden of dealing with suppliers off you!

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★★★★☆

“Extremely helpful and patient”

Written on: 01/08/2016

Am very happy with the service received from Utilitywise.The explanation by my advisor about the services they can provide was clear and comprehensive. My advisor took over the process of organising my meter change which had to be done at a specific time and saved me numerous emails back and forth from the supplier. I feel confident to contact my advisor with any other queries regarding my electricity supply… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 03/08/2016

Thank you for taking the time to leave your review. I'm glad to hear that we've been able to assist you and save your time.

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★★★★★

“customer service”

Written on: 27/07/2016 by lottiemcphees (1 review written)

Would just like to say how helpful the customer care advisor at Utilitywise was today with my query. Lovely and friendly. Was very honest an informative. I got a call back straight away once she had gathered the relevant information to resolve my problem with a happy outcome. Its so lovely to deal with a local person for a change who has some empathy with small business owners. would recommend utilitywise to anyone like me who likes to be able to pick up the phone and talk to real people… Read Full Review

Utilitywisecustomerservice's Response to lottiemcphees's Review

Written on: 01/08/2016

Thank you for taking the time to review our service. It's great to hear that Customer Care were such a great help to you. I've passed your feedback on to the person who helped you and her manager.

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★★★★★

“Excellent conclusion to a very trying problem”

Written on: 30/06/2016 by 231Coleman (1 review written)

the person I dealt with  performed admirably with a very intransigent previous supplier - ExtraEnergy who did everything in their power to make a simple transfer excercise as difficult as possible. However she stuck to her guns and we eventually reached a satisfactory conclusion. I doubt I could have done it without her and her colleagues help. I cannot recommend her and Utilitywise highly enough… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 01/07/2016

Its always nice to hear we've made such an great impression. Thank you for taking the time to leave your review!

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★★★★★

“Problem sorted quickly”

Written on: 27/06/2016 by SeanLopez (1 review written)

My concern was raised because I had not received any contact from either my current supplier or my new supplier through Utilitywise. I received a letter from Utilitywise assuming that I hade received notification from British Gas - the new supplier - and if not to contact Utilitywise. I did so by email and I received a response within a couple of days from Katrian Cattanach who was excellent and sorted out the issues of incorrect meter readings and contacted British Gas who in turn have now… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 30/06/2016

Thank you for taking the time to leave your review.

We're sorry to hear that there were some issues to start with but its great to hear that Katrina managed to get everything sorted out for you. I've passed your feedback to her and her manager.

Feedback is always important to us and we'll take your suggestion into consideration to see if we can improve our process going forawrd.

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★★★★★

“Customer Care Advisor”

Written on: 23/06/2016

I had the pleasure of dealing with an advisor when I was having issues with Opus. They were working on a query and both were friendly, patient and very knowledgeable and really put my mind at ease. She dealt with our issue promptly and efficiently and continuously kept me up to date with how it was going, even when she wasn't in the office. I really appreciate their help and would highly recommend Utilitywise… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 24/06/2016

Thank you for leaving your review.

Its great to hear that we've helped you resolve the issue and to hear such praise for my colleague!

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★★★☆☆

“Change of Gas and Electricity Contracts”

Written on: 20/06/2016

Not the easiest of processes in terms of getting the administrative side organised and contracts signed This side of things was only resolved some months later by the interception of Account Manager and Customer Care Advisor. The 1st contract change (BG to Corona) has not gone smoothly either - no meter reading taken at close of contract. Whose error is this?… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 24/06/2016

Thanks for taking the time to leave this review. We're sorry that our relationship got off to a rocky start but glad to hear that our Customer Care team have resolved it.

Regarding the final reading for your previous contract; we're looking into this scenario and how we can improve the process to avoid the issue recurring in future.

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★★★★☆

“Good and efficient”

Written on: 16/05/2016 by Hannagk (1 review written)

4.0 /5 Our organisation is a religious charity and Utilitywise found us very competitive quotes for gas and electricity. Found them efficient and reliable with reminders to read meters and consequently getting correct bills. … Read Full Review

Utilitywisecustomerservice's Response to Hannagk's Review

Written on: 18/05/2016

Many thanks for taking the time to leave this review. We are pleased to hear that we have been able to help and look forward to speaking to you in future.

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★★★★☆

“Very Helpful”

Written on: 13/05/2016 by Violet70 (1 review written)

She was extremely helpful and efficient at resolving my query, she explained why we were having issues and how long it would take to resolve them. She was also lovely to speak to :)… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 16/05/2016

Thank you for your feedback and taking the time to write this review. We're happy to have been able to help and look forward to speaking to you again in future.

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★★★★★

“First class service”

Written on: 07/05/2016 by rbFox185 (1 review written)

Utilitywise's employee is my contact and she has been more than helpful with the problems encountered with our gas and electricity supplier. A first class employee who Utilitywise should value. Wish our electricity & gas suppliers were as efficient and helpful as the person I dealt with… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 09/05/2016

Thank you for taking the time to leave this feedback. We are happy to have helped you resolve any issues you have had.

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★☆☆☆☆

“Keep pestering you”

Written on: 28/04/2016 by Gomezsi36 (1 review written)

Constantly badgering me I thought this was now illegal… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 03/05/2016

Thank you for taking the time to review us. We're sorry that you feel we've been badgering you.

If you could contact our customer service team they will be able to arrange for your details to be removed from our systems so we don't contact you again

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★★★★★

“I am a café owner,work is stressfull at the best of...”

Written on: 17/04/2016 by GILLSKITCHEN (1 review written)

I am a café owner,work is stressfull at the best of times, she delt with my issue quickly and she was totally understanding and human… Read Full Review

Utilitywisecustomerservice's Response to GILLSKITCHEN's Review

Written on: 20/04/2016

Thank you for taking the time to leave your review. We're happy to have been able to help you out and have passed your feedback on to the person who you dealt with, and their manager.

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★★★★★

“Take the hassle out of utilities”

Written on: 12/04/2016 by Trishf0 (1 review written)

We have normally dealt with utilities in house but this year we assigned Utilitywise who managed to get us a great contract with an alternative supplier to what we were using and in addition to that have taken care of the full change over for our gas and electric. Everyone in Utilitywise that I have dealt with have all been friendly, knowledgeable and very helpful. It really has taken the hassle out of utilities. I know we have still not taken full advantage of their offerings but… Read Full Review

Utilitywisecustomerservice's Response to Trishf0's Review

Written on: 15/04/2016

Thank you for taking time to write your review. We're glad to have been of help and look forward to speaking to you again in future.

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★★★★★

“Fantastic Service received from Utilitywise.”

Written on: 24/03/2016 by PemsaUK (2 reviews written)

I have been dealing with Utilitywise for quite some time now and have always found their service second to none. They always strive to provide you with the best deal possible and take away all of the “headaches” involved with searching and switching providers. More impressive is their aftercare as they do not just switch and leave you as other companies may do. This became really apparent in our recent move to a new property where existing agreements needed to be ended and new ones started… Read Full Review

Utilitywisecustomerservice's Response to PemsaUK's Review

Written on: 29/03/2016

Hi PemsaUK,

Many thanks for taking the time to leave your review. We're glad to have been of assistance to you and look forward to helping further in future.

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★☆☆☆☆

“Don't understand half hourly meter contracts”

Written on: 15/03/2016 by America337 (1 review written)

Utility wise contacted me numerous times, on some occasions quite pushy, and gave outline proposals stating their quote was cheaper based on the comparable charges with my current half hourly HV meter quotation from Scottish Power. Fortunately I noticed before signing the contact that they had forgot to add the Renewable Obligation charge with amounted to a whopping £30k on a £200k pa contract. Over a 3 year contract, which this was, it would have been £60k extra. Try explaining that to… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 17/03/2016

Thank you for taking the time to leave your review.

We're very sorry to hear of your experience - if there's anything further we can help with please get in touch with our customer service team.

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★★★★★

“Used for 2 companies utilities ”

Written on: 27/02/2016 by cbMcCain348 (1 review written)

Very helpful staff, sorted both gas and electric accounts out with no hassle. I left all the running around down to Utility Wise so I could use my time on other things. I would recommend them as they sort out any queries I have and they know when my contracts are due for renewal, so I don't need to remind myself… Read Full Review

Utilitywisecustomerservice's Comment

Written on: 01/03/2016

Many thanks for your feedback. We're happy to have been of help.

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★★★★★

“Helpful moneysaving advice”

Written on: 25/02/2016 by Daxc322 (1 review written)

Utilitywise helped us to improve energy efficiency by carrying out an Energy Audit. They also helped us to negotiate the best deals with our suppliers which is vital for us as a Charity to get the best value for money. Overall we are very pleased with Utilitywise. … Read Full Review

Utilitywisecustomerservice's Comment

Written on: 26/02/2016

Thank you for your feedback and taking the time to write this review. We're glad to have been of assistance.

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★★★★★

“Great Company to deal with”

Written on: 25/02/2016 by Walkerelectronics (1 review written)

Easy to deal with, smooth change over of suppliers and quick to reply to emails/calls. Very please with the service… Read Full Review

Utilitywisecustomerservice's Response to Walkerelectronics's Review

Written on: 26/02/2016

Thank you for taking the time to write your review. We're happy to hear that you're pleased with our service.

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★☆☆☆☆

“DO NOT USE UTILITYWISE!!!!”

Written on: 24/02/2016 by WilcoM (1 review written)

The initially jovial and chatty sales people at Utilitywise soon invite you to sign a Letter of Authority (LOA) to investigate prices on your behalf. Naively this was dutifully signed by one of my employees but the conditions allow them to end contracts, negotiate and even enter into new contracts on your behalf. DO NOT SIGN ONE OF THESE UN EDITED! They do not act in your best interests but their own. They signed us up to a three year deal for gas with a start date 18 months in advance… Read Full Review

Utilitywisecustomerservice's Response to WilcoM's Review

Written on: 26/02/2016

Thank you for your feedback.
We would like to apologise that this is the experience you have had dealing with us. Please call our Customer Service Team and they will assist you however they can.

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Wilcom's reply to Utilitywisecustomerservice's Comment

Written on: 26/02/2016

You're welcome. (platitudes over...)

We are currently trying to do this for all the good it seems to be doing. Customer services / complaints have had our case for a while now and have not contacted me. Your good lady salesperson, polite though she is, still hides behind the LOA, completely ducking the question of whether this was the best deal available to us at the time. I strongly suspect it was the best deal for Utilitywise.

I have asked how much commission will be paid to Utilitywise for this overpriced deal and am yet to receive a response. I don't suppose a straight answer will be forthcoming, but I live in hope.

How can a KWH rate of over 5p on gas be a good deal on a spend of over £ 20,000 over the contract period? I pay less at home to heat 2.2 kids and a tortoise! For comparison our existing arrangement, that you have pulled us out of early, is approx. 3.5p/Kwh

I also would have thought, with any contract, there would need to be cooling off period. For this to be the case, we would ideally need to know that we have been entered into a chuffin' contract in the first place.

Very, very poor. As I said previously AVOID, AVOID, AVOID

Utilitywise did me a deal,
just sign here it'll be a steal.
Dutifully we signed away,
trusting that we wouldn't pay
more than normal for our gas.
It seems I've turned into an Ass.

Do you like that?

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Joeyjojojunior's reply to Wilcom's Comment

Written on: 09/06/2016

Hi there, this is common practice for this company unfortunately. If you are still with your old supplier, you can simply renew with them and the switch will be objected to by your current supplier when the time comes. On your spend, you should be looking at a unit rate of around 2.5-3p per KWH. Obviously this means UW have added around 2.5-3p which goes into their deep pockets and would have doubled your spend on gas.

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