Churchill Car Insurance Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
312
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Churchill Car Insurance - Ask a question now

Media Gallery for Churchill Car Insurance

Churchill Car Insurance
Churchill Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Rip off”

Written on: 22/01/2016 by 282Pierce (1 review written)

Change of address 3 weeks before end of policy - told cost £25 - so I decided it would be cheaper to cancel the policy and start another but was informed that, even though I had paid in full up front at the start of the policy a year ago, there would be a cancellation charge of £50 !! to pay. the operator was a pleasant lady but couldn't do anything about this as 'computer says no' Will not be using Churchill again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Expensive and Long wait on calls”

Written on: 17/01/2016 by Adam236 (1 review written)

Was trying to call them to discuss my current policy, waited over 20 mins, left the phone next to me on the loud speaker, finally someone answered, I said "hello" started reading my policy number and then they hanged out. Also when I wanted to change the car, for even smaller engine, they told me ridiculous prices. Veeeery dissapointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent customer service”

Written on: 08/01/2016 by Johnsonpj (1 review written)

A friendly and knowledgeable member of staff, she convinced me to stay with Churchill and not cancel the policy. A pleasant experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CHURCHILL DISGUSTING”

Written on: 03/01/2016 by qcTownsend64 (1 review written)

Took a policy out on my name (As i am main driver) with my son as additional driver. The reason for my son to be added is beacuse we have relatives far and wide in the country and at times i cant drive for more than 2 hours due to severe lower back pain hence why i added my son so he can take over and drive legitimately with cover whenever im tired or in pain. Churchill turns around and automatically implies the cover may be a fronting cover. My son has his own car, policy and No claims… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful for car claims! Avoid!”

Written on: 07/12/2015

I have claimed on Churchill as car ran into my door in a car park. They were awful at communicating, each time a I called they had no idea about where we last left off. I received no updates on the status of my claim and spent half my time on hold, only to be told to call back again in 2 weeks. It is nearly a year later and my claim has not been completed. I was left being assured that my photographic evidence was 100% in my favour and that the evidence was indisputable, to 3 months later to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hugely over priced”

Written on: 02/12/2015 by 327Palmer (1 review written)

A family of two adults. We had one car insured through Churchill then had to buy a second. Both mature adults having never had an accident or made a claim. Wouldn't put second car onto the first policy and ended up with two policies. Total annual charge just shy of £1000.00. Which is outrageous. When I tried to get out they said they would charge me, when I moved house, they charged me, when I changed my car they charged me. Bottom line is I now have a quote with another company for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST POLICY AVOID”

Written on: 13/11/2015 by Norae170 (1 review written)

Worst company in the world after shopping around for insurance and churchill being a name everyone spoke about i decided to take this insurance, i purchased it and received no documents in the post i rang up and a customer service advisor said to me to print them online. I did this and recently was involved in a car accident which wasn't my fault as someone hit into the back of me churchill being lazy wanted me to take liability and then added 400 pounds to my excess and when i sent the printed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Simply Avoid!”

Written on: 06/11/2015 by Abram170 (1 review written)

Very Bad customer services I had insurance with churchill and finally moved to Admiral which is far better in terms of premium. I lost my one year NCD with churchill even after paying 8 months installments. Nightmare!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off cancellation charges”

Written on: 03/11/2015 by rothera23 (1 review written)

Cancelled car insurance policy, on a car I no longer have, with Churchill giving 30 days notice both by email and over the phone and at no time was I told their would be a 53 pound cancellation fee. Tried to get some satisfaction over the phone but no luck, basically seemed they charge it regardless so if I had died in a car accident my wife would still have to pay 53 pounds to cancel the policy, disgusting. Appalling business practise, all just about grabbing your money. They should make it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RUBBISH CAR INSURANCE COMPANY”

Written on: 17/10/2015 by O'Connorcj429 (1 review written)

Fed up having to phone the customer care line and waiting over 30 mins now. I did not review my car insurance policy with Churchill as they were toooo expensive, but they still took over £200. I did not set up a DD for them to do this as I paid a one off fee in 2014 and informed them not to automatically renew, BUT they just renewed anyway. Have already complained and was assured they would pay this money back into my account within 5 working days. I have received paperwork from Churchill to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off Britain {Churchill } ”

Written on: 16/10/2015 by Kernicky (1 review written)

I have been with Churchill for a while now, I returned from holiday to find my flat roof had let in water and part of my ceiling collapsed. They sent someone round to video and take pictures and then the next day called me to say they were not paying out as their weather forecast records show that they wasn't enough wind and rain to cause the damage . I live in Surrey they are based in Swansea yet they know best !!! Since they have been taken over by direct line they are no longer a company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Insurance Ever!!!! ”

Written on: 16/10/2015 by Scott3 (1 review written)

Been with Churchill for insurance since March 2015 and they were our first insurance company and the experience that I have received from them is the worst experience I have ever received from any company! First we had a rear end car accident (non-fault) and before our car went into get repaired they were supposed to get a hire car but of course they didn't bother and on the morning of our car being taken away we then found out that they had not actually booked this for us! So we then had to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“2 years and waiting”

Written on: 28/09/2015

Been waiting 2 years for churchill to sort my claim following a hit and run on the motorway by a kitty, I know the nationality of the driver following the police investigation, yet apparently the Lordy was in the depot! Yes I don't understand that logic either, and to say they don't care is an understatement especially as they have now dropped the case even following the above point I have mentioned. Finally don't expect any updated through letter email text of phone, as you won't get one, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Churcill Car Insurance Renewal Quotes”

Written on: 24/09/2015 by takenote (3 reviews written)

Was a member of Churchill car insurance for a few years and have just received a very high renewal quote so checked on a comparison website which threw up many much cheaper options. As last year Churchill did offer to lower the fee significantly but not enough on this occasion so I decided to go along with the cheapest quote. Churchill seemed slightly too willing to go along with this change almost as if they were trying to get rid of me for being a high risk proposition. When I received my new… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“On-line quote was £167 ended up paying £280 - Admin Fees”

Written on: 09/09/2015 by 499Quinlan (1 review written)

STAY AWAY from Churchill - what a nightmare They take Admin fees off you without your consent telling you that you should have read the small print on their online policy - even though you provide proof of no claims. I did everything they wanted me to do and had to pay over £50 in admin fees add 20% interest for monthly payments and your policy. The sick thing was they weren't the cheapest quote, but i THOUGHT I was dealing with a decent company. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Doraskowroski's Comment

Written on: 22/11/2015

Fantastic suggestions - I was fascinated by the details , Does someone know where my company could possibly acquire a blank OPM OF-306 form to work with ?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Honest Churchill Car Insurance Review”

Written on: 27/08/2015 by ebrar (2 reviews written)

One of the worst car insurance companies I have ever seen. Their engineers guesses the price of the car when its written off. They gave me my car's valuation on basis of only one single link online , when I asked him to forward me the link he didnt and twisted the conversation on the phone. When I asked him to send me his email so I can send him 10 links of the same car. The reply was "This is his last decision he won't look at any other links and he's valuing the car on basis of single link… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“shocking!!!!”

Written on: 26/08/2015

I had an accident in Oct 2013! Still not solved, even though finally third party admitted liability in Sept 2014! Because third party insurer does not pay the costs back, they want to put as my fault (!!!!) because I haven't returned the questionnaire regarding uninsured losses. I replied to all their paperwork and I received a chase letter in August 2015!!!! Rubish, never use them. The worst experience I ever had. When accident happened they provided me with courtesy car and I put my car in a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Cancellation experience ”

Written on: 23/08/2015 by GilbertoMacGregor (1 review written)

I have used Churchill for 2 years. Due to a smsevere car crash last year and being left disabled and the need for wheelchair and walking aids in house.. I had to go from an automatic Ford Focus to needing a bigger vehicle for wheelchair and easier to get in and out of. This meant taking use of my motability scheme opportunity. When I called to cancel my policy to get a refund I was being charged £53 to cancel insurance policy and also the breakdown cover. I asked why I was being penalised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay well away from Churchill, they do not care ”

Written on: 19/08/2015 by Dixonqn79 (1 review written)

The third party had reversed into me without looking, which was his fault when I was stationary. I made a claim about it and took pictures of the damage. There was no one there a seen of accident. My car had damage and hardly any to the third parties. The third party had came up with a witnesses that was not there at the scene of accident which Churchill believed the story that third party and witness had lied I drove into him when I did not. The claim department are horrible people to deal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Friendly,helpful and straight forward”

Written on: 04/08/2015 by Constellation86 (1 review written)

I recently decided to buy a new car and called to check how it would effect my insurance costs. They were straightforward dealing with my query quickly and were very friendly. They told me all the fees, and even told me my premium would go down so they could remove the fees from what I was owed to save me paying the admin charges. Picking up the car this week. And to save me calling back and having to go through all the details again they have saved it all until I'm ready to save me time. Would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview