Churchill Car Insurance Reviews
Latest Reviews
★☆☆☆☆
“poor rubbish terrible ”
Written on: 20/05/2013
last year i was paying 300 pound for Churchill car insurance this year had my renewal notice and its gone up 200 pound to 500.00 how car my premiums go up shouldn't they go down..?? phoned them up some women answered who had a attitude and i get more sense out of a brick wall anyway Churchill wouldn't drop my premium back down to 300 so i said fine cancel then all of a sudden she went ohh!! i'll put you through to another person then i talked to another women who then said yes we can... (read more)
★☆☆☆☆
“Churchill auto-renews your insurance then charges £24.50 ”
Written on: 23/04/2013 by sean5302 (7 reviews written)
I paid for 1 year house insurance. At the end I always look for a cheaper deal. Churchill sent me a renewal proposal, which I ignored because they were dearer than the rest. Then I found they had renewed my cover without my asking. I had to phone them, at my expense, to cancel the policy. They wanted £24.50 to close the policy, even though I hadn't asked for it. I threatened County Court action and they backed down. I'll never use them again. (read more)
★☆☆☆☆
“customer service?”
Written on: 15/04/2013
was transferring from aviva to churchill because of price.got details of no claims from aviva which was 7 years.got letter back from churchill saying I only had 2 years.Got back onto aviva who sent me another letter spelling out that i had 7 years(in very simple language).sent this off to churchill with a covering letter and got aletter back 2 weeks later saying that as they hadnt heard from me they were cancelling my insurance.Got no help whatsoever from churchill customer services.they... (read more)
★☆☆☆☆
“Customer service and retention”
Written on: 30/03/2013
I have been with Churchill for 4 years never made a claim had over 9 years no claims yet the renewal had increased again. When checked online many quotes well under the renewal notice even the quote online from Churchill was cheaper. When I contacted them to cancel I was asked why I explained it’s the cost and could get it cheaper. Thinking they would apologise and would bend over backwards to try and keep my custom. But no got the usual it’s always cheaper on line, when I challenged... (read more)
★☆☆☆☆
“Unbelievable!”
Written on: 28/03/2013
I had been with Churchill for a number of years with no problems. This was because I paid my premium, had no claims or accidents - no problem. Then a month ago I received a letter from an unknown solicitor advising me that they were going to plead guilty on my behalf in a personal injury claim. That was it, no other information about what this was all about. I telephoned Churchill and was surprised to hear that it was concerning a minor accident that I was involved in nearly 3 years earlier.... (read more)
★☆☆☆☆
“If I could vote ZERO stars I would have !!!”
Written on: 11/03/2013
A complete shambles of a company. Differing views and advice for every *expert* you talk to there. Please also do know that the underwriters of this *company* are RBS (yes those scumbags) THE most appalling service and customer support known to mankind. I suggest they move to India ! They take your money when it suits them BUT if you have to claim *EVEN WHEN YOU HAVE PROOF IT'S NOT YOUR FAULT* they go into stealth grabba buck mode ! I suggest they replace the DOG puppet on TV with a FOX... (read more)
★☆☆☆☆
“Not added on to my dads policy :(up court for no...”
Written on: 08/02/2013 by Emmagke (1 review written)
Absolutely devestated that church hill did not add me on to my dads policy after I've heard the conversation for myself I beleive that i should of been added to ithe policy i have held a licence for 10years an never had a point an I have drove through out those 10years wiv no accidents of my own fault .! They never took the other added driver off which my dad asked the lady to do that aswell ! I never thought to look an my dads paper work as I thought my dad was pretty good with that stuff ... (read more)
★☆☆☆☆
“Dont let the dog fool you”
Written on: 15/01/2013
The only thing Churchill have in common with the dog is PAW service. I have been with them since 2006 and have myself to blame for not shopping around for one of the many cheaper providers. I should really have been alerted when I had a small blameworthy bump last year... my first in over 30 years and the insurance company seemed entirely dissinterested in fighting the claim even though there were strong 3rd party contributory factors. I was subsequently shocked at how ready they were to... (read more)
★☆☆☆☆
“NEVER USE!”
Written on: 13/12/2012 by Meiow88
Been with various insurance companies in the past but Churchill is the worst! I still to this day have not received policy documents (been with them 6 months) and when I request them I am advised they are in the post. Someone hit me and luckily I had a pedestrian happy to be the witness and the other driver was happy to pay as it was their fault. The only stressful thing about is was Churchill! It took over 3 weeks for them to contact the other drivers insurance and I had to call them... (read more)
★☆☆☆☆
“AVOID!!!”
Written on: 01/12/2012
I would tell people to avoid Churchill. Awful awful customer service. Used churchil for 6 months no issue with payments. My bank then by mistake cancelled direct debit,which my bank stated it was an mistake and all will be sorted. I contacted Churchill to be told not to worry, pay this month over the phone and ignore the letters. To which i did but Churchill carried on and cancelled policy anyway, 2 weeks before actually letting me know. So i rang them as unhappy about it as i was told to... (read more)
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Showing 1 - 10 of 214 Reviews
★☆☆☆☆
“Admin fee.”
Written on: 22/11/2012 by JimBobJones (2 reviews written)
I've been charged a £25 admin fee for a change of address with Churchill. I don't believe for a moment there is any real cost to them, it's just a scam to extract more money from me. I've informed them fairly bluntly that I won't use them next year.....the business sense of their actions are commercial lunacy since clearly they lose more than they have made. I accept that they can impose the admin fee and that other companies also might do so....but they don't have to, it's a choice. As... (read more)
★☆☆☆☆
“A Write off Repaired”
Written on: 20/11/2012
I had a bad smash 3 years ago it what I consider a staged Crash for Cash scheme. The car I hit - an Audi TT looked untouched, yet my Skoda Octavia looked worse than an empty beer can after a Friday evening. I told Churchill that evening after I reached my destination in another car (My motor was wrecked and going nowhere). They told me I had to make my way out to the car (some 12 miles away), and await recovery to collect and take it to Churchill's approved bodyshop. I took a taxi to get... (read more)
★☆☆☆☆
“Insurance certificate”
Written on: 25/10/2012 by Chiz1969 (1 review written)
Rang Churchill today to change car details - not a problem (obvious involved). Logged into the online account only to find the insurance certificate was not available - I needed this to tax the new car. Rang Churchill back - you have to wait for the Certificate to turn up in the post - but if you want a copy faxed to you £9.45 charge - for a FAX! Why can't they email it? (read more)
Anneallen63's Response to Chiz1969's Review
Written on: 27/10/2012
I had exactly the same problem today...insured my new car so that I could tax it, but no certificate available online! I was just told that they could fax it in two days time! At the moment I am unable to drive my car as it has no tax disc. Another problem is that I don't have a fax machine anyway! Surley they went out with the ark!?? When I suggested they might email the certificate, they said the facilities to eamil were not available! When I asked for my online log in number so that I might be able to view my policy, I was told that it would be sent in the post and would arrive in 5 to 7 working days! What is the point of having an online service if you have to wait till your hard copy documents arrive in the post before you can use it? I t should be made quite clear on the website that Chuchill are unable to send you an electronic copy. This was the first time I have used Churchill, and judging by their performance so far, it will be the last!
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Namatovu's reply to Anneallen63's Comment
Written on: 28/02/2013
Oh no! I'm experiencing he same problem and I can concur that hey are positively incompetent! All these extra charges are to fun their expensive advertising campaigns- definitely a PAW service!
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Pollobhasan's Response to Chiz1969's Review
Written on: 20/02/2013
This is a very nice article.It is a very important and useful to us.
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Davidbellenger's Response to Chiz1969's Review
Written on: 14/03/2013
They can't email it because they don't want to and wouldn't be able to justify charging £9.54 (yes they have even increased the cost). I hope the stupid dog loses his head next time he nods!!!!!!!!!!!!!
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★☆☆☆☆
“Don't expect anything good from Churchill's service”
Written on: 12/10/2012 by paulonline (3 reviews written)
I phoned to add a temporary driver to my Mum's policy. The service I received was the worst! The call handler made it clear he really didn't care. After queuing for a few minutes, I was on the phone for over 20 minutes for this simple transaction. I was put on hold, asked my name 3 times, my date of birth 5 times, age 3 times. When I asked why he kept asking the same questions over and over again, he just laughed. This is the worst call centre experience I've ever had from a UK call... (read more)
★☆☆☆☆
“Simple question...how much will it cost me?”
Written on: 24/08/2012 by Churchillrip-off (2 reviews written)
Frontline call centre staff are using incorrect information when advising customers about the extent of excess charges to be applied following an accident. (read more)
★☆☆☆☆
“Churchill Rip-off!”
Written on: 24/08/2012 by Churchillrip-off (2 reviews written)
After a minor (single vehicle incident) accident which damaged the driver's door of my van, I contacted Churchill my insurer to get the vehicle repaired and back on the road. The damage was such that the door couldn't be closed and I was advised that the vehicle could be taken away and repaired for a £250 excess. After the vehicle was taken I spoke to them again only to be told that I had an additional £250 excess on my policy following a minor speeding offence was added. The amended hard... (read more)
★☆☆☆☆
“Never reply to emails! ”
Written on: 22/08/2012 by wowsat (1 review written)
I am a current customer but in 2008 had a previous policy and claimed after an accident. I left them after that but have recently gone back though and had forgotten how long my claim in 2008 took, about 4-5 weeks from date of accident and reporting to them to getting a cheque! Sent them several emails first one on 4th August 2012 asking for details of how much was settled to the third party as was never told i realised. never had a reply and sent an email to the complaints dept as detailed... (read more)
Churchillrip-Off's Response to wowsat's Review
Written on: 24/08/2012
I'm being faced with paying Churchill a £500 excess for damage to a drivers door after they told me that it would only be £250 when I initially contacted them.
The additional £250 charge is anything but clear on the hard copy policy under the excess section.
Their internal departments are incredibly dis-jointed with each saying they can't advise on something involving the other.
I would have dealt with the repair myself if I had known how I was going to be treated.
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★☆☆☆☆
“Rude Customer Service”
Written on: 21/08/2012
Having an accident is already stressful enough, I can't believe I have to put up with insults from their customer service and their unbearable indian slang when I politely asked for pardon. Clearly they lack training and just quit if you are fed up with your job. (read more)
★★★★★
“Best Car Insurer I have dealt with”
Written on: 08/08/2012 by Christie13 (1 review written)
I recently moved to Churchill from Diamond and think their service is fantastic. I cannot understand why there are so many bad reviews below. Although I paid slightly more to insure my car this year (the likes of Diamond, Admiral and Elephant all came up as the cheapest but are all part of the same company and I will not be dealing with them ever again) I was happy to pay it to get away from Diamond. After spending 2 hours trying to renew with Diamond and facing more and more set backs I... (read more)
Churchillrip-Off's Response to Christie13's Review
Written on: 24/08/2012
Wait until you have an accident until you judge any insurance company.
Their departmental set-up makes it impossible to get answers to simple questions and it communication becomes an industry.
I was mis-advised about excess leves following an accident and was only told what repairs would actually cost when the situation was out of my control (car had been taken away by them)
I wouldn't recommend this company to anybody and suggest that despite all of their corporate clout they are distinctly amateurish when it comes to dealing with customers.
Shocking levels of service in every department
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★☆☆☆☆
“Churchill,s inefficiency”
Written on: 28/07/2012 by Larry7845 (1 review written)
In February of this year whilst my vehicle was parked on a supermarket car park it was hit by German registered vehicle,but to date I have not received a cheque for my recovered excess.Despite furnishing Curchill with the telephone number of the offending vehicle's owner I was continually fobbed off with thee use that Churchill didnot have anyone who could speak German and were therefore having to pursue their enquiries through the M.I.B. After 30 plus telephone calls to CHurchill I was... (read more)
Churchillrip-Off's Response to Larry7845's Review
Written on: 24/08/2012
Their internal departments are so disparate I'm surprised that you got any information out of them.
They managed to conveniently lose the recording of the call in which a member of their claims team gave me incorrect information about the amount repairs to my vehicle would ultimately cost me.
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Showing 11 - 20 of 214 Reviews
★☆☆☆☆
“took two annual payments for nearly £600!”
Written on: 21/07/2012 by gemz365
Rubbish company-poor explanation, rude workers, an hour on the phone and still no closer to sorting out the problem. If you want a hassle free life do not use Churchill car insurance! I paid annually, to phone the bank and find out they have taken two payments which churchill refuse to admit, even though the bank have found the payment was taken from the same merchant ID and 1 minute after the first payment for the same amount! I also know of two other people they have done this... (read more)
Kim1992's Response to gemz365's Review
Written on: 31/08/2012
They have recently done the same to my boyfriend....tried to take three lots of yearly payment when he asked for monthly installments...and now churchill is claiming that he owes them nearly £700 due to their error. The real annoying issue is that they want the money all in one go (which he cant afford) and within 4 days or they will cancel his policy!
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★☆☆☆☆
“Really rude call centre staff! ”
Written on: 18/07/2012
Was insured with Churchill for 2 years, then got my renewal notice which was £200 over what I could get with other insurers. Phoned to cancel my renewal and was dealt with by 'Amy' - never have I come across such a sour and sarcastic character! Seriously, she cut me off mid-sentence, snapped at me when I said my reason for cancelling was because I could save myself £200, and then snapped again when HER computer froze! Having a bad day I'm sure - but don't take it out on your customers! ... (read more)
★☆☆☆☆
“Very poor customer service”
Written on: 11/07/2012
Impossibly slow to deal with a claim. My son's car was written off in a single vehicle accident almost 4 weeks ago. Churchill appointed an engineer to assess the value of the vehicle 3 weeks ago but we have still not heard from anyone with an offer. Churchill have had to extend the courtesy car by an extra week already(comprehensive policies are for 14 days courtesy car only) as they can't get any sense from their own engineer. We are now looking for a further week in the hope that we get an... (read more)
Guest's Comment
Written on: 13/07/2012
After many years of not claiming anything, I had an accident and incident both I claimed for . Churchill's service is shamples. It took 6 months to resolve the first and the second one should have been very straightforward, again it took 6 weeks! And they doubled my premiums for the following year. Um No . I will go elsewhere.
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Nickyten's Comment
Written on: 13/07/2012
An update - finally heard from their engineer today and he was not unrealistic in his appraisal of the value of my son's car. That is always subjective - it hugely depends on your own valuation being realistic - but I was impressed with the way he handled the negotiations. Such a shame he was so slow and Customer Services had no control over him contacting us. Sorry Churchill, in the round, you've lost us. Get a grip on your engineers and the story could be so different!
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★★☆☆☆
“proving Churchill NCD to Churchill,? WTF.”
Written on: 08/07/2012 by albert_ross
Swopped vehicles, change insurance from my old car to my new car, along with the NCD, received a letter that my insurance would be cancelled if I could not prove the NCD, rang the helpline and she said I needed proof from my old car, OK stupid cow, its there in front of you, same policy different car, Churchill you need to train your staff and not have your customers having to tell them how to do theirs, (read more)
Captainsparklez's Response to albert_ross's Review
Written on: 20/11/2012
Yeah I got the same joke when I renewed. They are just plain and simply useless.
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★☆☆☆☆
“RUBBISH CUSTOMER SERVICE AND CLAIMS HANDLING”
Written on: 06/07/2012
THEY SET UP CAR INSURANCE POLICY VERY QUICKLY.. BUT WHEN I MADE A CLAIM THEY ADVISED THAT I DIDNT TAKE OUT A COURTESY CAR OPTION ON MY FULLY COMPREHENSIVE INSURANCE POLICY .. THEY CALLED IT ..GUARANTEE HIRE CAR? THEY ADVISED WOULD CALL BACK ON ANY CALLS WE MAKE AND UPDATE ON PROGRESS EVERYDAY...BUT I DIDNT RECEIVE A SINGLE CALL BACK FROM CUSTOMER SERVICES MADE ABOUT 15 -20 CALLS AND CLAIMS DEPARTMENT ADVISED THEY ONLY HAD A RECORD OF TWO CALLS MADE. PUT IN TWO COMPLAINTS ... NONE RESOLVED... (read more)
★☆☆☆☆
“Worst ever service....don't do it!!!”
Written on: 20/06/2012
Churchill have the worst service, customer service and they are daylight rubbers!!!After sending my NCD original copy in the post they claimed not to have received it in their very own pre paid envelope. After a candid call from a customer service operative and a conversation regarding the issue, they assured me that it will be sorted. By sorted they bumped my insurance by £700 and put me down as a new driver!!! Now worked out and sent my NCD (copy) they are declining to respond to my... (read more)
★☆☆☆☆
“terrible customer service”
Written on: 04/06/2012 by jiki
I have a french driving licenced so a french NCD. when churchill asked me the proof of NCD, I rang them and they told me it was possible if it was translated and they told me they will give me more time to send the NCD. I did everything they asked. After more than a month without news from them, i received a letter saying that they have not received the NCD and they give me 10 days to send it. The customer service told me "no worries I will put a note that it's coming from france so you can... (read more)
★☆☆☆☆
“Always take copy before you send renewal quote for NCD”
Written on: 29/05/2012
I had this terrible experience where i sent my original renewal quote for No Claims Discount and they sent back a letter saying they cannot accept it since it does not state that the 'The document does not confirm when your policy expired with the your previous insurer'. I called them up and asked the customer service to bring up my renewal quote which i sent and he says it is different department which handles it so he cannot see it. I told him that i am sure that it did have the expiry... (read more)
★☆☆☆☆
“No details and subtle altering of terms (to their...”
Written on: 19/05/2012 by Robinski42 (2 reviews written)
We have various insurance policies with this company and today contacted one of their call centres to discuss altering the cover three weeks ahead of renewal (as the breakdown cover had increased to twice that available elsewhere). Changes were agreed to the policy, however the call handler explained that no written confirmation of the new policy would be provided. Only if we accepted the policy there and then would written confirmation be provided! That isn't reasonable or fair so say... (read more)
★☆☆☆☆
“rubbish service expensive”
Written on: 14/05/2012 by howeverim
It takes nearly an hour to call them! i don't have a landline, so u have to pay a ridiculous money for them because they can't pick up the phone! my husband still have his insurance with them but i cancelled mine as they would have cost 300 pounds more for a year than the others!!! shocking i don't really no why they cant pick up their phone in their call centre and how the hell the can afford 45 minutes IVR waiting time (read more)
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Showing 21 - 30 of 214 Reviews
★☆☆☆☆
“Worst purchasing experience I have ever had”
Written on: 08/05/2012
Got a great quote, so went ahead to proceed. Chose the deposit and installments option, sent off proof of no claims and thought all seemed good. I then checked my bank account. For my first direct debit payment, they had charged me the entire outstanding balance, despite choosing to pay by monthly direct debit. I called up, and requested they return this to my account immediately. No - you will have to wait 7-10 days. I was advised by "customer service" to call my bank, and request a... (read more)
★☆☆☆☆
“USELESS COMPANY”
Written on: 28/04/2012 by nicx84 (1 review written)
1. what is the point of insurance if the insurance company are not going to do anything, I was crashed into on a roundabout. and all churchhill say is blaa blaa blaa 50 / 50 . .thanks very much.. absolute rubbish just comes out there mouth. so they keep sending me 50/50 letters and do nothing about the incident. thanks very much again churchill,for the constant supply of used a4 paper... by this time ive had enough. 2.before all that i had a van. got that insurered with churchill. was... (read more)
Althear's Response to nicx84's Review
Written on: 20/05/2012
Dear friend,
Have you any witness. If so then you may have a chance in avoiding Churchill's famous 50/50 decision to settle liability. They are very laid back and pride themselves in not defending paying customers.
I myself is going through the 50/50 split when in fact the third party is to be blamed and to top it all when he hit me at the roundabout he tried to do a runner but speedy gonzales here caught up with him and exchanged details after calling the police. Mr Third party is a notorious liar and so to date he will not admit he hit me.
Anyway I continue to fight the case but only on 50/50 liability for my injury and loss suffered as a result of the hit and run accident. Churchill already accept 50/50 settlement and therefore I have no choice but to accept the same.
On top of all the insults and injury physically and mentally I endured Churchill increased my premium (quote) by nearly £600 considering that my NCB was protected which I paid for. But thanks to compare the market dot com i escaped their vengeance.
Let me tell you they are the insurance company from hell and Micheal Myers can't be compared to them when they have finished with the customer who unfortunately have an accident though they are insured and then tries to make a claim with them.
Good luck with your claim.
Althear
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Guest's Response to nicx84's Review
Written on: 18/07/2012
I am insured with Churchill and have 12 years NCD. Despite this, my insurance costs increased by more than £200 per annum. I have a £400 excess and no hire care facility. I had an accident very recently that was not my fault and was obviously the truck driver's fault as he had not secured his load properly. Churchill wants me to pay my excess which I will forfeit unless the owner of the haulage company admits liability. I was told by the operator that I did not have any witnesses. I do not know how she knew this but when I said that witnesses may be available to support my claim of no wrongdoing, she dismissed this.I doubt if the other party will admit liability as insurance companies discourage this so the way that I see it, I will lose £400 even though I have done nothing wrong and I will be without my car for a number of weeks.
It is really a no win situation for the consumer.
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★☆☆☆☆
“Cancelled Policy For No Valid Reason”
Written on: 23/04/2012
My dad and brother recently insured a Mercedes CLK with them. My dad used his NCB and my brother a normal named driver. After around a months time they asked for No Claims Bonus proof which we provided. Everything was good until we received a letter to call them and discuss the policy. We phoned them and they said they have not received NCB proof which we said we will send again via email/post as we kept a photocopy and had already posted the original to them. They refused this and started... (read more)
Ridchurch's Comment
Written on: 30/08/2012
yes but you dont have to answer also it sounds like they were checking for fronted risk if unsure of the meaning in basic terms they your brother is the main driver of your dads car whcih isn't legal.
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★★★★★
“great service.”
Written on: 23/04/2012
about 5 weeks ago i was involved in an accident when onother car reversed from a side street into my car as i drove past.after exchanging details and taking photos of both cars and there positions on the road i went home and phoned churchill they said not to worry as they would sort it out. they told me to expect a call from the repairers prestige and from the car hire co witch was enterprise within the next 4 hours.the accident happend at 10.15 that tue morning and by 2.15 that day my car... (read more)
★☆☆☆☆
“One of the worst mistakes”
Written on: 22/04/2012 by VWSKODA
I like other reveiewers made the mistake of switching to Churchill. I mean the adverts are meant to be a joke - well I can assure you that their meaning of customer care is also a joke. Be well advised to give them a long look and then look elsewhere. It's not that their quotes are that marvelous more in keeping with the more aggressive companies but since we don't always buy on price, many of us look for good administration and customer care - well you won't find it with Churchill. My... (read more)
Nicx84's Response to VWSKODA's Review
Written on: 28/04/2012
spot on . useless and lazy . plz tell me where my care is in customercare
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★★☆☆☆
“Poor Customer 'Care'”
Written on: 21/04/2012
Made a terrible mistake in transferring my allegiance for car insurance to Churchill. In over 50 years of motoring I have never experienced such confusion and lack of customer care - and the cheapness of the premium is irrelevant (I bet it will be a lot higher next year). The problem ? Repeated demands by Churchill for proof of my maximum NCB. A couple of calls to the jokinglsy labelled 'Customer Care' centre resulted in much confusion, incorrect information and being told to 'write in'. I... (read more)
★☆☆☆☆
“Absolutely disgusting service”
Written on: 07/04/2012 by tomsam1720
I have been with Churchill Insurance for approximately 12 years. For the past 9 months I had my son on the policy as a named driver costing £3600 per year. I was happy to pay this amount as my son had a driving conviction. However, when I asked Churchill for a new Direct Debit to change bank details they gave me a date to return this by, 6th March (although no payment was due until the 29th March and I offered to pay over the phone). I posted the form on the 4th March 1st class but... (read more)
Guest's Response to tomsam1720's Review
Written on: 07/04/2012
20 to 40 mins on the phone is normal
the staff are arogant have no idea how to deal with anything so put you on hold or transfer you to someone new who has not been informed by the preious member of stafff so its can i take your policy no and frist line of your address sorry i cant help you, i will have to transfer to you claims music. hello claims can i take your policy number oh sorry i cant help you and so it goes on they will not confirm anythingt in writing unless its a bill avoid churchill at all costs
TERRIBLE SERVICE ! They destroyed my 7 years no cliams bonus from 2 minor accidents put them down to my fault on the hearsay of the third party
They would not defend me in court i now have a county court judgement against me despite being fully comprehensively insured at a cost odff £ 1643 ! really awful ecperience, Lodged a complaint with the fsa AND WATCHDOG
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★☆☆☆☆
“County court Judgement DISGUSTING CUSTOMER SERVICE ”
Written on: 07/04/2012 by Maturedriversurey (1 review written)
Total Nightmare company ! WARNING TO ALL after a small accident curchill failed to act to 3rd party claim i now have a county court judgement against me ( fully comprehensive insurance which cost £ 1600) 40 minute phone calls, put through to the wrong department 4 or 5 times each time i called despit making a complaint No responce i have had to lodge a complaint to the FSA And have contacted the BBC watchdog programe THEY NOW REFUSE TO INSURE ME (read more)
★☆☆☆☆
“Poor standard of repairs to 4 x 4”
Written on: 06/04/2012
Two months ago my vehicle was involved in an accident and the other driver admitted liabilty. I have had motor insurance for 20 years and have never made a claim. My 4 x 4 had damage to the suspension and chassis. In the last 2 months the vehicle has been repaired twice by Churchill's selected garage (who are a body shop specialists), each time it has returned making loud scraping noises despite passing road tests. I have also discovered that the 4 wheel alignment has not been carried... (read more)
★☆☆☆☆
“My claim was 'on the wrong desk'”
Written on: 05/04/2012
I had been with Churchill for some time as the price was tied into my house insurance. A girl reversed into my car in a car park. I reported it immediately, was told being a Saturday it wouldn't be dealt with till the following week. It was 3 months with repeated phoning before an operator said it was in the wrong department and had been all along. I was then told by the claims dept 'it is not worth dealing with now'. I persued it as someone had been kind enough on the day to volunteer as... (read more)
Guest's Comment
Written on: 07/04/2012
Just another victim of churchills incompetent admin they lost all of the paperwork from the third Party of my claim
HAD TO ADMIT LIABILITY Because they failed to act the third party won a county court clain against me
No defence from churchill Insurance and failed to even represent me result
I NOW HAVE A COUNTY COURT JUDGEMENT AGAINST ME despite being fully comprehensive insured WITH CHRUCHILL- DIRECT LINE- WHO ARE OWNED BY RBS
STEER CLEAR terrible customer service
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Nicx84's Comment
Written on: 28/04/2012
someone crashed into me and all they say is 50/50 . hmmmm i think they got it wrong. i want justice
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Showing 31 - 40 of 214 Reviews
★☆☆☆☆
“church hill car insurance ”
Written on: 20/03/2012 by manhu
my name is michael hughes i am very disgusted with church hill car insurance as i found out they sold my car for £500 knowing the car was worth more than that price. i found out if you have your car stolen and returned do not get help from churchill as they are there to rip us all off . the regerstration was y661 ckm volks wagon polo. when i phoned church hill they say stuff that they never stick to. this cost me my car. as the 1 day i was told to pay £488 to get my car back. i agreed to... (read more)
★☆☆☆☆
“Very poor customer service and communication”
Written on: 05/03/2012 by thansen (1 review written)
I've been insured with Churchill (fully comp) for many years, 6 years NCB, etc. I was in a 'no fault' accident where the other driver admitted liability. Aviva was wonderful- they called me and said they would get my car repaired, there would be no excess, no impact on my NCB and a free rental car. Churchill never called me and still haven't a week on. I called them and they said 'we'll take care of it, they're just trying to reduce their costs'. I wish I had taken Aviva's offer! My car is... (read more)
★☆☆☆☆
“Churchill Car Insurance I am angry now”
Written on: 26/02/2012 by smith33122 (1 review written)
Mу name іѕ actually Christopher Smith аnԁ I аm a SEO marketing expert, I ԁіԁ drive a Dodge Calibre WLZ3373 bυt I mаԁе a major mistake аnԁ insured mу car wіth Churchill car insurance along wіth I hаνе hаԁ nothing bυt problems wіth thеm plus now hаνе a car thаt саnnοt bе driven. Thе problems ѕtаrtеԁ whеn I surfed thе internet plus ɡοt whаt I thουɡht wаѕ ɡοοԁ deal £350 a year- frοm thе Churchill car insurance quote. I wаѕ hарру plus... (read more)
Guest's Response to smith33122's Review
Written on: 07/04/2012
Could not agree more I HAVE A COUNTY COURT JUDGEMENT
agaisnt me because churchill failed to act dispite being fully comprehensively insured with them at a cost of £1643
Terrible customer service , no complaints proceedure, they will not corrispond anything in writeing......... except there bill !!!
and now they refuse to insure me
Reply to this comment
★★★★★
“Prompt Efficient Service”
Written on: 17/02/2012 by Jamesseymour (1 review written)
Put forward a claim and it was dealt with straight away promptly and efficiently. Very polite gentleman on telephone who was very sympathetic when we called and thus lessening our worries. Thankyou. (read more)
★★★★★
“Surprised there's no many negative reviews”
Written on: 14/02/2012 by Gb.Nvo (3 reviews written)
I've been with Churchill for around two years, previously with Tesco + Halifax due to cheap quotes when I'd first passed my test. Every time I have contacted Churchill they have always been very friendly and helpful, I've never had any problems with documents not arriving or anything like that. I recently crashed my car into a wall when the roads were quite bad with ice, someone braked in front of me so it was a case of either driving into them or swerving & hitting the wall.. I chose the... (read more)
★☆☆☆☆
“Churchill take the easy way out with claims”
Written on: 25/11/2011 by althorpe3
As I was waiting to exit a driveway at 7pm last November. I saw a car approaching down the hill on my side of the road. The driver of this car for some unknown reason braked, and slid into the rear corner of my car on the ice and snow. I took a picture of the tyre skid marks and the position of my car which was parked a good two feet into the drive. Churchill Insurance have taken the easy route of saying that it was my fault and have recorded it on my insurance. Where is the logic? Except... (read more)
★☆☆☆☆
“Churchill the night mare car insurance company”
Written on: 21/11/2011 by Althear (1 review written)
Had an accident Easter 2011 and made a claim. Driver hit my car and run so had to catch up with him so could not stop to obtain statement from eye witness. Turning right at a roundabout and transit van hit passed me on roundabout and hit me. He was going straight accross roundabout. He continued withouth stopping. Persued and caught up with him, called the police filed a report of the accident,took pictures and so evidence was available to Churchill. I was injured and they... (read more)
★☆☆☆☆
“Shocking Customer Service ”
Written on: 03/09/2011 by 1992saz
I would never go with Churchill Car Insurance - absolutely shocking customer service and overall a joke of a company. I was supposed to pick up my brand new car two days ago however due to Churchill this has still not happened. They assured me that if i purchased the car insurance over the phone, they would fax a temporary cover note in order for me to pick up my car. However they went back on their words and said the next day it was against company policy. They then said it would be... (read more)
★☆☆☆☆
“Churchill is Rubbish!!”
Written on: 02/09/2011
After being with them for over 5 years and ending up with 9 years NCB they say they can not insure me. Absoulute rubbish. Only because I said as part of my job I could be travelling for few months of the year..can you believe that..went with admiral and got a cheaper quote and better benefits..I feel that I wasted alot of money with that company..customer service is absolute rubbish!!!!!!AVOID!!!!!!!!!!! (read more)
★☆☆☆☆
“Cheap but dont have an accident”
Written on: 27/08/2011 by Chris at sandhurst (22 reviews written)
Had a crash on the M25 when going on holiday - got hit by a foreign driver who fell asleep. Churchill recovered our car to the M25 service area as that was the recovery firms nearest depot. Thats as far as they go - leave you abandoned at the services, no help, no hire car, no recovering car to home or onward travel even though this was included in my comprehensive policy with recovery. We were supposed to get a car within 24 hours - but car hire company closed at noon on saturday (half... (read more)
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Emms_1987's Response to JimBobJones's Review
Written on: 25/11/2012
I very much doubt you have been charged an admin fee but more an additional premium due to where you have moved to... I got charged £127 due to my move to a different city and the admin fee which actually costs £15.90 got waived check your documents and you will see no admin for £25
Jimbobjones's reply to Emms_1987's Comment
Written on: 26/11/2012
You are mistaken unfortunately.
I was told quite clearly on the phone that the £25 was an admin fee, there was no additional premium at all and I have the letter with amended address documents in front of me.
I can quote from it......"The additional premium also includes our administration fee of £25.00, which is exempt from I.P.T".
Except there was no additional premium, I have not paid extra due to the change in location.
I have not paid I.P.T which is Insurance Premium Tax.
I have simply paid the £25 which as it clearly states is an admin fee.
So my complaint stands....£25 for them to press a few buttons on a keyboard.
Emms_1987's reply to Jimbobjones's Comment
Written on: 27/11/2012
Every insurance company in the uk will charge you ipt as a legal requirement sent by the government call them and ask because I can guarantee they won't have charged you that at just admin... Also if they are saying it is admin ask for it back as they told me they are waiving all admin costs for the foreseeable future
Jimbobjones's reply to Emms_1987's Comment
Written on: 30/11/2012
Again I'm forced to tell you that you are mistaken.
The phone call with a Churchill employee left no room for debate on this matter, she told me quite clearly that it was an admin fee, at no time did she ever state it was an increased premium.
Her words, not mine that I'm quoting here.
The letter also, as I have already stated makes it quite clear that it's an admin fee....there is NO tax to pay as there is NO premium.
There is no tax on the admin fee alone....only on any premium....therefore by definition I have not paid a premium.
If it helps to clarify your confusion I have also been charged by the RAC for another vehicle insurance I have.....they have charged me £27.00 consisting of a £2.00 premium and a £25.00....yes, you guessed it, an admin fee.
I'm hardly in a position to tell them I want it back.....the whole point is that I either paid it or lost my insurance cover, I made it quite clear I wasn't happy and wouldn't use them again and it made no difference, that's why I'm here posting about it.
If your insurance company waived your admin fee then that's good for you.....but the RAC and Churchill did not for me and so far have not responded to my written complaints adequately.