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| Customer Service | 3.6/10   |
|---|---|
| Value for Money | 4.1/10 |
| Reviewer Rating | 4.1/10 |
| Overall Rating | 4.3/10 |
Full review by
portsguy
on 29th Jul 2008
User Rating : 4
Respect :
0
Good Points: Mainly easy to deal with especially of course if the fault is the other persons! - if you go with their approved garage (a suzuki dealership in my case).
Bad Points: If you want to go with your garage they will insist on an engineer coming to inspect the vehicle before allowing the repair to go ahead. In my case I had to phone Birmingham to arrange the visit myself, they told me they were no longer dealing with my postcode and told me to ring Croydon, who told me to ring Birmingham. At least I managed to convince them I already had. I arranged a date for one week from today. So I have to wait for one week with no further progress and then who knows how long before they give the go ahead for the repair. Longer than I have had the car!
General comments: I have been with Churchill car insurance for about 10 years - always looking for other quotes each year. They are not the cheapest but only by a few pounds. I had two claims about 10 years ago in my first year with them. One for vandalism and another for a hit and run on my parked car. That time they were excellent. This time my parked car was hit by someone reversing out of a parking place. They have admitted fault and their company AXA is paying for the claim, but they are punishing me for wanting to take it to my garage, after all I only had the car a week before it got clobbered!
portsguy's review and ratings | 259 words
Review by
Guest.
on 10th Jul 2008
User Rating : 8
Respect :
0
I have used VW accident management service. It might be that this was the reason why everything went so smoothly. Overall I am really happy with the way Churchill dealt with my claim.
Guest.'s full review | 49 words
Review by
wilfwil1
on 7th Jul 2008
User Rating : 0
Respect :
0
My car was involved in an accident on May 23 2008. It was not my fault and the owner of the other vehicle has admitted liability. It took two seperate engineers to write the car off. I have been promised a cheque twice each time coming out by first class post as of 7th July 2008 it has not arrived yet. There must an official complaints procedure I can go through because this is absolutely disgusting their service is an absolute disgrace.
I will NEVER use Churchill insurance again and I will acti ...
wilfwil1's full review | 100 words
Review by
beast101za
on 19th Jun 2008
User Rating : 0
Respect :
0
I have been waiting since the 7 April to be paid out for an accident that was not my fault. I have had to ring all the time as they do not ring back or ring you to update you and they had all my details that they requested from me to pay me out but have done nothing about it as I rang today and only because I rang them today 19 June at 13:29 did they say that they will send an email to the correct department to start they paying out part.
With the home insurance I rang to cancel my insurance and ...
beast101za's full review | 223 words
Review by
ashbyrabbit
on 24th Apr 2008
User Rating : 0
Respect :
0
I have had a motor policy with Churchill there have been two claims on the motor policy both of which have been dealt with in the most inept fashion possible to the point i would actually consider setting fire to my car and driving it through the reception of the claims office just out of desperation. They have effectively written off my old banger because someone has damaged the doors, now VOSA want a vehicle test carried out and a full engineers report the cars worth about £300. When I ...
ashbyrabbit's full review | 342 words
Review by
Guest.
on 3rd Apr 2008
User Rating : 7
Respect :
0
Haven't needed to claim yet but Churchill Car Insurance are very easy to deal with, quick with documentation especially when needing free inclusive cover for a courtesy car when your car is being serviced at a garage [not to be confused with a repair as part of a claim.] Some companies especially internet only based ones do not offer this facility.
Guest.'s full review | 131 words
Review by
Guest.
on 8th Mar 2008
User Rating : 0
Respect :
0
So far Churchill Car Insurance have taken 3 months to payout on my claim, they've tried all excuses and have told me 4/5 times they're processing the cheque and each time it never arrives, they're rude and I now feel constantly pass the buck.
Guest.'s full review | 43 words
Review by
Guest.
expert review 
on 1st Mar 2008
User Rating : 10
Respect :
+1
Have used Churchill Car Insurance for several years for both car and home insurance. First claim was 3 weeks ago, on a Monday morning, when a plonker in an old Escort pulled out of a side road and smashed into the side of my wife's car. No injuries, thank goodness but practically wrote the front end of my wife's C3 off. Plonker tried to deny it was his fault (whose fault did he think it was then?!) so I envisaged that we would be in for a lengthy argument with his insurance company (CIS Co-Op ...
Guest.'s full review | 409 words | 1 comment added.
Review by
Guest.
on 15th Feb 2008
User Rating : 1
Respect :
0
I have had to make a claim via Churchill after my car keys were stolen during a break-in at home. A Churchill Line Manager over-ruled two of his employees and insisted I pay a £400 excess to get my car keys changed, even though TWICE they had said it was only £100. I found Churchill (when I eventually got through) rude, insensitive and patronising to put it mildly. They ought to be ashamed of themselves in terms of customer service.
Guest.'s full review | 79 words
Review by
mark dufty
on 1st Feb 2008
User Rating : 0
Respect :
0
Got ran into on leave in the UK by a Churchill insured driver. (UK Soldier based in Germany)
Went to their approved repairer (Peugeot Garage)as requested was told couldn't fix car before I went back to Germany was advised to take a cash settlement £1800 and get it fixed in Germany.
Got back to Germany took car to a Ford garage. Ford garage laughed at me for going to a Peugeot garage and told me claim was about £2500 WRONG.
Re-telephoned Churchill whom told me oh were back to squa ...
mark dufty's full review | 277 words
Review by
BethBeth
on 8th Oct 2007
User Rating : 0
Respect :
0
You always have to contact them waiting hours on the phone to speak to someone. Every change on your policy cost you fortune I have found with Churchill!!!
BethBeth's full review | 28 words
Review by
jarvis1979
on 19th Sep 2007
User Rating : 0
Respect :
0
I've had two claims with Churchill neither my fault I had someone run into the back of me twice. The first time I though it was just an unlucky experience that Churchill forgot to call me back and that I had to take my car to and from the garage it was being repaired at and that they forgot to valet it as I was told and that I didn't have a courtesy car.
The second time was just as bad and when I emailed them to complain about I had to always contact them and they just passed the book every t ...
jarvis1979's full review | 177 words
Review by
cerysevans
on 12th Sep 2007
User Rating : 4
Respect :
0
Claim was in January only now going through (August). Customer services at Churchill can be a bit unhelpful at times and I was often passed from pillar-to-post until I could get a decent answer - some even argumentative and rude in the way they answer you - as they think they are right (isn't it the customer is always right!?!?!). Wouldn't insure with them again - caused me more problems than the worth of it.
cerysevans's full review | 98 words
Review by
kenkast35
on 12th Aug 2007
User Rating : 0
Respect :
0
Churchill Car Insurance has left me with total dissatisfaction, will never insure with them again.
kenkast35's full review | 59 words
Review by
Helen B
on 21st Jun 2007
User Rating : 0
Respect :
+1
I had an accident in May 2005 and the claim is STILL outstanding! I had a minor head-on down a country lane and the other party who had only past their test a week before admitted liability and and even wrote this down for me. Norwich Union disputed this but Churchill advised me to hold out on the claim. Over the past two years I have been trying to close the case but have failed dismally. I have had problems from day one. I was initially told to fight, after reporting the accident I was to ...
Helen B's full review | 223 words
Review by
needfullthings4us
on 7th Jun 2007
User Rating : 10
Respect :
0
A good helpful insurance company which I hope to stay with.
needfullthings4us's full review | 31 words
Review by
xxxxxx1
on 12th May 2007
User Rating : 2
Respect :
+1
Don't challenge Churchill, their moto Oh No No No No it right no they can deal with your claim efficiently, they ignore your complaints.
xxxxxx1's full review | 468 words
Review by
bambamboyo
on 24th Apr 2007
User Rating : 0
Respect :
+1
Even writing to the claims manager to make a complaint, a reply comes back totally disregarding everything you say.
I can't think of strong enough but polite enough words to convey how unhelpful Churchill car insurance are.
bambamboyo's full review | 186 words
Review by
rosalan
on 17th Apr 2007
User Rating : 9
Respect :
0
Churchill car insurance offer very quick and helpful customer service. They also offered good practical help and advice without too many telephone menu's to go through.
rosalan's full review | 42 words
Review by
pottoftea
on 16th Apr 2007
User Rating : 9
Respect :
0
I like to know that when I need to claim on my car insurance that everything will be dealt with quickly and smoothly, and touch wood it has with Churchill.
pottoftea's full review | 63 words
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