Churchill Car Insurance Reviews

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Media Gallery for Churchill Car Insurance

Churchill Car Insurance
Churchill Car Insurance

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Latest Reviews

★☆☆☆☆

“Car Accident report 9 months ago - still waiting!”

Written on: 16/09/2014 by Dowlingyz143 (1 review written)

I reported an accident in December 2013 after a foreign lorry driving with rear doors swinging open had hit my car. It was dark and raining and there was no way I could see unfastened doors swinging towards me as I slowly overtook the lorry that was parked by the road. Some 9 months on and with my insurance due for renewal, my premium has nearly tripled and my no-claims bonus has been cut. Were Churchill sympathetic? Not on your life. Contacting them took ages and when they finally responded… Read Full Review

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★☆☆☆☆

“Poor you if you try to claim”

Written on: 11/09/2014 by Mateoi454 (1 review written)

I had the misfortune to be in an accident a month ago - no fault due to other car running into the back of me when I was stationary. Initially got what seemed a positive response but it went downhill from there. Despite me informing three different people my new home address correspondence continues to be sent to my old address - sometimes in triplicate and often contradicts a previous letter! Then I was told because I live on Isle of Man I had to find my own solicitor despite saying on… Read Full Review

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★☆☆☆☆

“Way too expensive”

Written on: 10/09/2014 by AnnabellaCorcoran (1 review written)

I would happily have renewed my car insurance with Churchill if they hadn't wanted so much money from me. After a year with Churchill they wanted £1500, more than the previous year! Direct Line offered a better policy for just over £600, and this to include an inexperienced driver too. Perhaps the extortionate fees are to pay for their awful adverts?… Read Full Review

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★★★★★

“First class”

Written on: 06/09/2014 by leMorgan203 (1 review written)

From start to finish my claim for hit and run accident I wasn't in van at time dealt with my claim excellent so glad I have my can insurance with Churchill a very big thank you x… Read Full Review

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★☆☆☆☆

“£53 cancn fee”

Written on: 05/09/2014 by browne555 (1 review written)

Churchill are fine until you want to cancel your policy. They charge a massive £53 cancn fee and your rebate isnt worked out pro rata for the unused insurance. So read all the little print and dont think if youve been with them for 6/7 years it will make a difference as loyalty means nothing to them. Would never use them again… Read Full Review

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★☆☆☆☆

“Address change”

Written on: 30/08/2014 by Becky13 (1 review written)

We were horrified to find that a change of address notification has cost us a £20 admin fee. This is a rip off. Will NOT renew with this company. Would probably have been cheaper to cancel and start again with someone else. Outrageous!!… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 30/08/2014 by Marinam390 (1 review written)

Never been in an accident before this one. Parked and went shopping in February 2014. Came back and found a note on windscreen by a witness who saw/took photos on mobile of a lorry doing a 3 point turn and then plough into the side of my car and then drive off. Went home rang witness, police and Churchills. Car was taken next day for repair and curtesy car arrived. Got car back after a week and that's when the fun started. Churchills do not get in touch with you at all. You have to ring them on… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 28/08/2014 by Kaib343 (1 review written)

I cancelled my insurance, but later received a letter from them saying I owed a months money as my D Debit had been stopped. I rang and sent a letter stating I'd cancelled the insurance and couldn't owe money for insurance as it was cancelled. They said they had no record of me cancelling and their system couldn't be wrong. To cut a long! story short After many letters and calls in which I was blatantly lied to ( they kept telling me the lady i was trying to sort this with was out or had just… Read Full Review

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★☆☆☆☆

“Discrimantory pricing policy”

Written on: 15/08/2014 by gmMcKnight281 (1 review written)

Was renewing my policy with Churchill when noticed that my occupation (listed on back page in small print) was Musician Backer. I phoned to query and whether they needed my actual occupation, they said yes and updated to Medical Doctor and informed that my premium would increase by an additional 2.5%. When questioned, informed that their database would indicate that doctors are higher risks than Musicians. Understand the need for occupation adjusted pricing - but only relevant if no claims… Read Full Review

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★☆☆☆☆

“bad!”

Written on: 13/08/2014

I'm not insured with this company but I was unfortunate enough to be hit from behind by someone who is insured with them on the 20th of july, as of the 13th of august the car has still not been repaired it is still sat on my drive. After badgering them they told me that they had talked to their repairers and the car would be taken away for repairs only to be told on the day of collection that the parts had not arrived and that they don't know when they would be in. What they had done to keep me… Read Full Review

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★☆☆☆☆

“Awful insurance company”

Written on: 07/08/2014 by inLloyd1957 (1 review written)

For trouble free insurance - DO NOT insure your car with Churchill. They're fine until you need to make a claim and then your frustrations start. I put in a claim three weeks ago and they say they still have not received my accident claim form and "No, I do not need to send them another copy as claims can take up to 90 days to get processed". Their repairers are no better...I am STILL waiting for my car to be returned to me!! Guess what?? I shall NOT be renewing my car insurance with… Read Full Review

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★☆☆☆☆

“liars!”

Written on: 29/07/2014 by Cooper444 (1 review written)

I recently purchased a new car. Before buying the new car I went on a price comparison site to find that my insurance with churchill will be £16.00 more than my old one. To my dismay I was told by the customer service adviser that it would be £65.00 more to insure the new car for the remainder of the policy plus £15.00 admin fee. Churchill also want me to renew my home insurance with them. I can safely say that I will not renew my car or home insurance with churchill and advise all my… Read Full Review

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★☆☆☆☆

“Do not purchase insurance with this company”

Written on: 26/07/2014

I have been with Churchill for a number of years. No problems but as I have now discovered this is because all I have required to do so far is pay my annual premium when it became due. Now that I require to cancel my policy they are unobtainable!! I have called for over a week now, continually put on hold unless I go through to the new quotes line which was answered within a minute. I stated that I wanted to cancel my policy and did not want to be put on hold again, guess what, put on hold… Read Full Review

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★☆☆☆☆

“disgusting service ”

Written on: 19/07/2014 by Woodward125 (1 review written)

A few weeks ago we had a car accident which was not our fault and churchill arranged a courtesy car for us. They first told us we could use lookup to find a equivalent car. But we didn't hear them for about two weeks time and then they just got back to us saying that the valuation is finished we have to return the courtesy car the next day!!!!! They cause so much frustration and waste lots of our time. Such a rubbish company… Read Full Review

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★☆☆☆☆

“Complete waste of money”

Written on: 01/07/2014 by Kayla91 (1 review written)

I have been driving my own car for 8 months, I am 23 year old freight train driver. Churchill say I cant spend my hard earned money modifying my car because I'm not 25. Oh and that nice 1.6 litre car you've seen; you can't have that, you're too young. Roll on october when I will not be renewing my policy. … Read Full Review

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★☆☆☆☆

“churchill cancel my mum insrance without informing her ”

Written on: 30/06/2014 by esther789 (1 review written)

my mum had insurance with Churchill for 10 years in jan 2014 she was taken ill and told she had cancer of the lungs she had all ready gone though a big op 2 years ago with cancer, on mother day 2014 we had a slight bump in car another one run into us and when we phoned Churchill joking insurance we were told that our policy had been canceled after number of times ringing them and complaining we were offered £30 for comp for the stress they caused then in the end of june 2014 we had a debt… Read Full Review

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★★★★★

“Cannot fault Churchills”

Written on: 22/06/2014 by Jeann374 (1 review written)

I had an accident three weeks ago,my claim has been sorted already,Churchills gave me an option to speak to Lookers in respect of a replacement car,I gave them details of what I needed and have had a car delivered yesterday ,car is in fantastic condition with road tax,1 years MOT and warranty for 1 year,Churchills passed the moneys to them,and I settled the rest,Churchills sorted out straight away my Insurance cover.I could not have had more help with my claim,stress free from start to… Read Full Review

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★☆☆☆☆

“Awful, awful, awful”

Written on: 22/06/2014 by scMoore1963 (1 review written)

Terrible customer service in the event of a claim. Be prepared for lonnnnggg waits on the phone (which you are paying for unless you Google the 0800 alternative), and then incoherent and unhelpful staff when you eventually get through. Might be cheap to begin with, but you pay for it later on if you need their help. Will never use again… Read Full Review

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★☆☆☆☆

“Don't Insure Your Car with Churchill”

Written on: 18/06/2014

I had a car accident just before Christmas 2013. I immediately reported it to Churchill Car Insurance and was assured that I would be informed of the progress every step of the way. After returning my Claim Form on 13th January 2014, I heard nothing from Churchill, and it took virtually five months for my claim to be finalised. I had to keep ringing them for updates, waiting from 10-15 minutes in a queue, before anyone answered. Over the five months, my claim was transferred from the First… Read Full Review

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★☆☆☆☆

“bizarre customer service!”

Written on: 17/06/2014 by bvSomerville347 (1 review written)

We have been a customer with Churchill Car insurance for some time and have never been in a position to require their services until approximately a month ago. Our Mitsubishi FTO was parked as always outside our house when on a lovely sunny Sunday afternoon an elderly driver fell asleep at the wheel of his vehicle and without breaking ploughed straight into the side of it. Our vehicle was a right off at the scene and was a complete waste of a decent car. We reported the accident early the next… Read Full Review

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