Lloyds TSB Internet Banking Review, www.lloydstsb.com

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★★☆☆☆
1.8 / 5
23% of users recommend this
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  • Ease of Use

  • Value For Money

Summary

Compare Lloyds TSB Internet Banking. Do you use Lloyds TSB's online banking service? Let other consumers know what you think. Is logging on easy? Do you feel secure using the site? How could they do better?
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Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com

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Latest Reviews

★☆☆☆☆

“Lloyds Business Telephone Banking - new system a disaster”

Written on: 21/08/2014 by YoselinRuiz80 (1 review written)

Had a problem with my online banking as a new card had been sent to me. First time in 3 years I have rung Lloyds central call centre for any help and had to this time as they have taken localised managers away. The automated phone system is terrible. So infuriating that I started shouting at it even though it is a machine! When I queried this with customer services and my 'new' manager they tried to sell it to me that this was actually preferred by customers!! I don't know what is worse the… Read Full Review

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★☆☆☆☆

“Password reset nightmare!”

Written on: 15/08/2014 by GeorgeB1953 (1 review written)

I tried to reset my online banking password for my business accounts and once I'd submitted the request I learned that Lloyds would 'send me a letter' which I would have to sign and send back to them - then they would check the signature and 'send me a letter' to tell me that my password had been reset! Do they know it's the 21st century? Waited 7 days then phoned to be asked - 'Do you want us to send the letter to you?' Needless to say I did. It arrived on 15th August but was dated 5th August… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 08/07/2014

Discussed with the service from thus company. Because of this reason I'm withdrawing all my savings & closing the accounts I have with this company… Read Full Review

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★☆☆☆☆

“Slow internet banking service!”

Written on: 06/07/2014 by rcVelez16 (1 review written)

I never had any problems before TSB broke away, but now their internet banking service is just a joke. Sometimes pages don't load, sometimes it can take up to ten minutes to get into the service. This isn't a browser problem or a problem caused by my internet connection. The interface is hardly user friendly,overall it's quite poor. I find the staff in branch very helpful and friendly and on the occasions I have used telephone banking they have been brilliant, but Lloyds internet banking is… Read Full Review

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★☆☆☆☆

“Not so much banking as infuriating”

Written on: 30/04/2014 by Margaretw447 (1 review written)

I would guess that one out of every four transfers i make gets suspended or cancelled because they want to review it. It has taken more than two weeks to get an internet password and username for my business account which is online only. My business accounts are shot at the moment due to this. Cheques seem to take three months to clear (exaggeration) - but between my business account and personal account (both with Lloyds) days and days. Get on with it Lloyds. Check out the likes of CBA or… Read Full Review

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★☆☆☆☆

“Slow, slow, slow.”

Written on: 29/04/2014 by Wilkinson109 (1 review written)

I am sitting here at 12:50 waiting and waiting for a transfer between two of my lloyds accounts which I asked for first thing this morning (7am). It's pending..... If I do a similar transaction with HSBC or Smile it's instant, so why do lloyds take so long? Moving my money away now their intro rates are ending on my account. Their internet banking Is a nightmare to set up and god only help you if you lock yourself out as this means a trip to your branch. I would never cope with if I was… Read Full Review

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★☆☆☆☆

“Totally Inefficient and Unpleasant ”

Written on: 28/04/2014 by Beau487 (1 review written)

Wastes plenty of time and money to complete online transactions. You would always need to call customer care to get anything done through the internet banking… Read Full Review

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★☆☆☆☆

“post office, not a bank!!!”

Written on: 27/04/2014 by Bondba377 (1 review written)

this isn't a bank, it's a circus! no way to get in touch by email or to have a personal banker! every 2 weeks they locks the card for silly reason, making me wasting a lot of money speaking by the phon with an automatic silly voice! rubbish!… Read Full Review

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★☆☆☆☆

“Atrocious.”

Written on: 15/02/2014 by redpola (3 reviews written)

I opened a Czech bank account a few months ago. The web interface is amazing. I can categorise transactions, create templates for regular payments, and manage every minute aspect of my account using their web portal. It's magnificent. Then I go on to Lloyds(TSB)'s site, my British bank for over twenty years. It's stuck in the dark ages. All I want is a CSV of all my transactions for the tax year. Is there a simple interface to do this? No. Something that pretty much all self-employed customers… Read Full Review

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★☆☆☆☆

“Lloyd's Rubbish”

Written on: 04/01/2014

Since the split with TSB I have been uable to use internet banking at all......that's two months now. Lloyd's call centers have been no help, and have even suggested I stop calling them because there is nothing they can do!!!!! During this two months there has been no contact from Lloyd's about what they are doing to rectify the problem, no apology, and no recognition that there is any thing wrong. 30 years with Lloyd's and I'm on the point of leaving… Read Full Review

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★☆☆☆☆

“Lloyds Internet Banking is a JOKE...”

Written on: 28/10/2013

I opened an offshore Sterling account with Lloyds approx 18 months ago, as I was moving overseas. I really should have checked their Internet Banking service before I did, it has been an absolute pain ever since I tried to utilise the account, and closing the account is even worse. Firstly, the sign in system is the most complex and unfriendly I have ever come across. Secondly, once the Internet Banking has finally relented and granted you access to your account details, there is absolutely… Read Full Review

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★☆☆☆☆

“I have been a customer with Lloyds for nearly twenty...”

Written on: 24/10/2013 by ellabons (1 review written)

I have been a customer with Lloyds for nearly twenty years. For at least six years i have using internet banking. For most of that i have had no problems . It is only the last two weeks that i have not been able to use internet banking though my laptop. I have used different browsers, none of them work. I rang Lloyds and they insisted it was the fault of my internet service provider. Which i don't believe. Now the only way i can access my internet banking is though my mobile phone. I'm… Read Full Review

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Johnonthewey's Response to ellabons's Review

Written on: 02/11/2013

I have been a Lloyds customer for over 35 years and I currently have a 6-figure balance in a number of accounts with them (current accounts, savings accounts, ISA account and credit account). I have been using internet banking exclusively for as long as it has been available (apart from paying in the odd cheque, obviously).

Since the change from LloydsTSB to Lloydsbank, the website has become virtually unusable. It is actually faster for me to jump into the car and drive to my branch and get them to do the work of a simple transfer from savings to current account than it is to try to do this at lloydsbank.com.

I phoned Lloyds to point out this problem, and spoke to a "technical" guy who said "there's nothing wrong with the website". I argued this point at some length and got nowhere. I gave up.

Stupidly, I had phoned the 0845 number on my mobile (I have a landline but no phone attached to it). I later found out that this single call had cost me £15+ outside of my contracted minutes plan. On the strength of this I actually bought a landline phone for the sole purpose of phoning Lloyds. Phone cost me £8.

I'm thinking of switching from Lloyds to a 21st century bank just because of this experience.

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★☆☆☆☆

“The Worst Customer On Line Service in the World - TSB”

Written on: 14/10/2013

Where to start, happy with Lloyds TSB on-line banking when split to TSB, could not log on with existing details previously used, phone help line, gave up after being on hold for 20mins, went to branch, told have to phone help line, can not be dealt at branch, tried several more times on help line and using different browsers to log in, to no avail. Imagine my joy to get through on Saturday after only waiting 8mins, went through automated security, great! But needed to speak to someone to… Read Full Review

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★★★★★

“No preblems for me :)”

Written on: 04/10/2013 by MargateMark (4 reviews written)

Ive been a customer of Lloyd's Bank for around 3 years now, and to be honest, Ive never had cause to complain. My banking needs are fairly simple: my salary goes in, my debits go out, I save a bit and the rest is spent with a debit card mostly. Ive always found the best way to manage my accounts is to use the amazing internet banking site and also the naty little banking app on my smartphone. Both are totally secure and have served me very adequately all along. Im happy that I never get hassled… Read Full Review

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★★☆☆☆

“Slow Internet Banking”

Written on: 03/10/2013 by newnham516 (1 review written)

Lloyds internet banking interface was never that great but since the split with TSB its now sooooo slow. Did TSB take all the fast servers and leave Lloyds customers with some antiquated rubbish? Come on, for a major institution, get it sorted out!!… Read Full Review

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Cymboliks's Response to newnham516's Review

Written on: 19/11/2013

I have reached the point where I will no longer be undertaking Internet banking on the Lloyds website because it is now so painfully slow. I am lucky enough to have an HSBC account which still functions OK so I will probably close my Lloyd accounts & save myself the "FRUSTRATION"!

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★☆☆☆☆

“WORST LOGIN SYSTEM!”

Written on: 03/10/2013

Trying to log into my account, I put in my USER ID it then says its wrong even though its the exact numbers from my letter and Ive logged in before. I then have to type in my account number to reset the User Id which gives me 6 characters to type when my card number is 16! I then keep getting re directed to start the process again. Ive tried every number on my card with no luck, I cannot access my account this ISNT the first time this has happened! Sick of this banking system!… Read Full Review

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★☆☆☆☆

“Rubbish, Rubbish, Rubbish!”

Written on: 04/09/2013

If you want to use internet banking do yourself a favour and don't use Lloyd's TSB its the most long winded process do do anything on their site and one mistake and you will be locked out and its a real pain to get back in again.Be warned!… Read Full Review

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★☆☆☆☆

“5 week application!!!! called up to complain,Not taken...”

Written on: 16/08/2013

I thought hey online application! Easy peasy ha what a joke! I've been in branch 5 times now. First time my application was lost in transit or never sent. Luckily got compensation of 30 pounds. I tried again they told me my id was insufficient (tax letter they said I could use!) wrong year. Went in again with my new tax year. Wrong address. Had to make an appointment and I could use my voting number. Went to appointment said I needed id! Now I have to fork out 200 pound to get my passport!!… Read Full Review

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★☆☆☆☆

“online payments”

Written on: 06/08/2013

I tried to arrange an online payment transfer - as soon as I had waited the patronising '60 mins" delay I attempted to make the payment but no, the Lloyds system decided that I needed to re-login - so when I did I was informed that I will now have to wait for a letter with new login details! Utterly unacceptable, what is the point of security that locks the registered user out? Will be leaving Lloyds as soon as possible and never be pained by their ineptitude again… Read Full Review

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★☆☆☆☆

“Balance NEVER up to date”

Written on: 24/07/2013 by backchat (1 review written)

During the "Lloyds / TSB swapshop" fiasco, neither my personal or my business account balances are ever up to date when I check online. They are always at least 2 days behind. How the hell can these idiots expect you to keep track of your finances when it's like this? The answer is they don't give a **** because they can then charge you for unauthorized borrowing when you are left in the dark for up to 72 hours !! Makes my blood boil !!!… Read Full Review

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Babzy80's Response to backchat's Review

Written on: 31/10/2013

Yes I'm having the same problem since the swap, and customer service are useless, going to change bank account soon. Apparently when I think I should have more than what is in my account I have pending transactions, and then today I had more in my account than I thought. There it's something wrong with the available balance, it changes nearly every day!

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