Lloyds TSB Internet Banking Review, www.lloydstsb.com

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★★☆☆☆
1.8 / 5
341
22% of users recommend this
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  • Ease of Use

  • Value For Money

Summary

Compare Lloyds TSB Internet Banking. Do you use Lloyds TSB's online banking service? Let other consumers know what you think. Is logging on easy? Do you feel secure using the site? How could they do better?
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Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com
Lloyds TSB Internet Banking www.lloydstsb.com

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Latest Reviews

★☆☆☆☆

“New online banking layout”

Written on: 07/02/2016 by blFletcher328 (1 review written)

The new Lloyds online banking is dreadful! Transactions are now shown in reverse order. Whoever thought that was a good idea?! The statements are no longer numbered. Numbering was helpful, particularly when sorting printed sheets. Having gone to ‘print’ page, I cannot return to my account. The only way I could get back was by going into my computer history. I was surprised this worked because previously going back a page in this way resulted in being timed out for security reasons… Read Full Review

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★☆☆☆☆

“Closed my account after 43 years good riddance”

Written on: 29/12/2015 by JanHamilton82 (1 review written)

When I opened a Lloyds account in 1972 it was widely regarded as the best of the Big 4 banks (Midland, Barclays ad NatWest were the main competition with Coop and Yorkshire banks in the north; the Scots banks only operated in Scotland). Over the years there has ben a steady deterioration, but this has become much worse over the last five years. My experiences includes having cheques bounced, even though there were sufficient cleared funds in my account, debit cards that lock up for no reason… Read Full Review

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★☆☆☆☆

“New UI is appalling”

Written on: 30/11/2015 by IvanGorman103 (1 review written)

I understand that the interface has been redeveloped to work better with tablets, but the new site is simply appalling to use on either tablet or browser (my preference). Actions are now hidden from the statement pages and endless clicks are required to perform simple functions such as making payments or transferring. The sorting by date on the statements now seems to sort by date but still shows the individual transactions back to front (ie most recent for a date at the top rather than the… Read Full Review

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★☆☆☆☆

“Horiible ”

Written on: 21/11/2015 by 48Carney (1 review written)

Horrible interface. Return old one, please. a d… Read Full Review

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★☆☆☆☆

“WHAT HAVE YOU DONE TO INTERNET BANKING!!! IT'S AWFUL!!! ”

Written on: 19/10/2015 by MelodyBoone (1 review written)

The new internet banking upgrade is awful, awful, awful! please please return it back to how it was! None of the statements now make sense as you put the £0.00 amount the same, whether its a debit or credit! buttons have all moved to random places, I loved the old online banking, it was so simple and no wigets required which is why i stayed with this bank, i'm now considering moving my account completely!… Read Full Review

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★☆☆☆☆

“Noh!”

Written on: 30/07/2015 by 376Bell (1 review written)

Locked myself out putting in the correct details. Had to log onto main site and reset my details. Did this 3 times and each time I was told to call them. Could I get through, like hell I could. Told me the wait was 10 minutes.. Wonder why, because it's rubbish! Got through today and was told asked whether I had any issues with managing my money. This is utter madness! If I could log on properly, then I would be able to see what was going on with my account and MANAGE MY MONEY.!! In the… Read Full Review

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★★☆☆☆

“Could die of old age waiting to get through by telephone”

Written on: 14/07/2015 by EllianaMcQueen255 (1 review written)

The minimum time it has taken to get through by telephone in the last few weeks is 12 mins, maximum 55 minutes (although this time I gave up!). I wanted to lodge a formal complaint about this as I care about this bank having been with them since I was a toddler, but guess what.....was kept so long on the phone waiting for customer services I hung up. I then phoned HSBC......2 minutes, straight though. Unacceptable. Never used to be like this. Lloyds telephone people are lovely and helpful… Read Full Review

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★★☆☆☆

“Bad to worse”

Written on: 01/04/2015 by JadynRoth277 (1 review written)

Started off well, but I now find so many problems and trying to call and get thru is a lengthy nightmare. And today, roblems logging on again and the published phone number for assistance is the wrong one !… Read Full Review

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★☆☆☆☆

“Shocking!!”

Written on: 23/01/2015 by Adairob392 (1 review written)

What an absolute shambles!!!! Never have I had so many problems with one company! And no matter how many times you bring to their attention about how poor their service is, it continues to plummet!! I have SUFFERED countless phone calls after phone calls about being over promised, being told something would happen not once, twice but on the third time of chasing them on more than one occasion about a matter on my account which was not then addressed, money was taken from my account when it… Read Full Review

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★☆☆☆☆

“Absolutely rubbish!”

Written on: 14/11/2014 by 401McCracken (1 review written)

Logged on to change to paperless statements, clicked the link, terrible format, too much detail, asked to put my password in again - wouldn't recognise my password, locked me out, had to sit there while a robot phoned me, and then they asked me to call them up anyway! Called, advised for a ten minute wait. What's the point of that Lloyds?? Rubbish… Read Full Review

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★☆☆☆☆

“Ignorant accounts manager”

Written on: 22/09/2014 by Jack2222 (1 review written)

We went to Blaby Leicester brach to open a joint account,got to the bank 10mins before our appointment,cashiers call through for this ignorant manager,at just after our appointment time puts in an appearance,she said you were early!!! That's a good thing,as I am early,the ignorance comes in when I was watching through there small window to the office area she was gabbing to a cashier knowing we were waiting for her,she then pulled the curtain shut and ignored us,what's makes me angry I am… Read Full Review

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★☆☆☆☆

“Absolute sham”

Written on: 17/09/2014 by Hale201 (1 review written)

Took 5 Months to set up online business banking. Calls, visits to branch were endless. Call centre staff are rude and unhelpful and security questions are farcicle when you can't access your account. Eventually got it set up today. Was ecstatic! Went to make first online payment and guess what??? LOCKED OUT! Used the card reader and am quite capable of reading a six digit PIN number. Absolute joke. Here we go again. Banked with them for 20 years but certainly won't make 21. Worst experience… Read Full Review

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★☆☆☆☆

“Lloyds Business Telephone Banking - new system a disaster”

Written on: 21/08/2014 by YoselinRuiz80 (1 review written)

Had a problem with my online banking as a new card had been sent to me. First time in 3 years I have rung Lloyds central call centre for any help and had to this time as they have taken localised managers away. The automated phone system is terrible. So infuriating that I started shouting at it even though it is a machine! When I queried this with customer services and my 'new' manager they tried to sell it to me that this was actually preferred by customers!! I don't know what is worse the… Read Full Review

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★☆☆☆☆

“Password reset nightmare!”

Written on: 15/08/2014 by GeorgeB1953 (1 review written)

I tried to reset my online banking password for my business accounts and once I'd submitted the request I learned that Lloyds would 'send me a letter' which I would have to sign and send back to them - then they would check the signature and 'send me a letter' to tell me that my password had been reset! Do they know it's the 21st century? Waited 7 days then phoned to be asked - 'Do you want us to send the letter to you?' Needless to say I did. It arrived on 15th August but was dated 5th August… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 08/07/2014

Discussed with the service from thus company. Because of this reason I'm withdrawing all my savings & closing the accounts I have with this company… Read Full Review

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★☆☆☆☆

“Slow internet banking service!”

Written on: 06/07/2014 by rcVelez16 (1 review written)

I never had any problems before TSB broke away, but now their internet banking service is just a joke. Sometimes pages don't load, sometimes it can take up to ten minutes to get into the service. This isn't a browser problem or a problem caused by my internet connection. The interface is hardly user friendly,overall it's quite poor. I find the staff in branch very helpful and friendly and on the occasions I have used telephone banking they have been brilliant, but Lloyds internet banking is… Read Full Review

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★☆☆☆☆

“Not so much banking as infuriating”

Written on: 30/04/2014 by Margaretw447 (1 review written)

I would guess that one out of every four transfers i make gets suspended or cancelled because they want to review it. It has taken more than two weeks to get an internet password and username for my business account which is online only. My business accounts are shot at the moment due to this. Cheques seem to take three months to clear (exaggeration) - but between my business account and personal account (both with Lloyds) days and days. Get on with it Lloyds. Check out the likes of CBA or… Read Full Review

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★☆☆☆☆

“Slow, slow, slow.”

Written on: 29/04/2014 by Wilkinson109 (1 review written)

I am sitting here at 12:50 waiting and waiting for a transfer between two of my lloyds accounts which I asked for first thing this morning (7am). It's pending..... If I do a similar transaction with HSBC or Smile it's instant, so why do lloyds take so long? Moving my money away now their intro rates are ending on my account. Their internet banking Is a nightmare to set up and god only help you if you lock yourself out as this means a trip to your branch. I would never cope with if I was… Read Full Review

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★☆☆☆☆

“Totally Inefficient and Unpleasant ”

Written on: 28/04/2014 by Beau487 (1 review written)

Wastes plenty of time and money to complete online transactions. You would always need to call customer care to get anything done through the internet banking… Read Full Review

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★☆☆☆☆

“post office, not a bank!!!”

Written on: 27/04/2014 by Bondba377 (1 review written)

this isn't a bank, it's a circus! no way to get in touch by email or to have a personal banker! every 2 weeks they locks the card for silly reason, making me wasting a lot of money speaking by the phon with an automatic silly voice! rubbish!… Read Full Review

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