Lloyds TSB Internet Banking Review, www.lloydstsb.com
Summary
Compare Lloyds TSB Internet Banking. Do you use Lloyds TSB's online banking service? Let other consumers know what you think. Is logging on easy? Do you feel secure using the site? How could they do better?
Media Gallery for Lloyds TSB Internet Banking www.lloydstsb.com
Latest Reviews
★★★☆☆
Written on: 16/05/2012
“Password length issue, export file format change.”
Visit www.lloydstsb.com2 main issues with the site/service "Lloyds TSB Internet Banking". www.lloydstsb.com Firstly, passwords were limited to 15 characters. This combined with a silent truncation of longer passwords led to an issue where logging in would work, but passwords entered to perform other actions would fail - including trying to change the password! Secondly, since mid 2010 the current csv file format does not separate vendor and transaction specific data. Prior to August 2010, the vendor field would appear...
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★☆☆☆☆
Written on: 30/04/2012
“absolute rubbish”
Visit www.lloydstsb.comhaving waited over ten weeks to use lloyds on line banking and after numerous letters and in branch complaints i have finally given up on lloyds banking i will never bank with them again they are disorganised and the staff are often rude and arrogant....
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★★☆☆☆
Written on: 20/04/2012
“International Money Transfer”
Visit www.lloydstsb.comThe online interface is fairly simple and has all the basic features however some of the features aren't up to the standards in terms of service reliability. When someone decides to make an overseas transfer it is more likely important and there is no room for delays and unexpected surprises. Unfortunately this is what I'm experiencing and believe me frequent service breakdowns in the online international payments at Lloyds TSB are very very frustrating. I noticed when a breakdown happens then the...
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★★★★★
Written on: 19/04/2012
“EXCELLENT”
Visit www.lloydstsb.comVery simple and easy to use. Can apply for everything without visiting a branch. Never had a problem and I've been with the bank for years....
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★☆☆☆☆
Written on: 14/02/2012
“Not designed for the customer”
Visit www.lloydstsb.comThe poorly created interface has been designed with the bank rather than the customer in mind; far too much space has been dedicated to pushing and promoting the banks products and services, that it feels like you’re looking at an ad site. This really does make overall usability very challenging. For example, if for the first time, you need to request a new pin, there isn’t a clearly marked option anywhere within the app. Instead you will have to use their incredibly slow help tool to first...
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★☆☆☆☆
Written on: 04/01/2012
“A shocking online service”
Visit www.lloydstsb.comOnline banking is not a difficult thing to get right. I don't expect a whole host of complicated services, just some basic features done well. Most importantly it has to be secure and reliable. Unfortunately, reliability is not something Lloyds TSB seem to have placed high in their list of priorities. Having recently moved from Scotland to the South of England, internet banking has been vital for me trying to sort out all the different bills and expenses I am trying to organise and the Lloyds TSB...
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★★★☆☆
Written on: 12/11/2011
“A Daily User”
Visit www.lloydstsb.comI have found this service easy to use very secure and it has helped my everyday life as i can do all my banking from the ease of my own home. I check my banking everyday at least once but usually more than once. I have opened an ISA from my sofa. You can apply for overdrafts/loans etc too. I find it handy because if you are overdrawn you get until 3pm that day before you are charged so i check my account in the morning if i am worried and can deposit the money on my lunch break. I have found this...
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★☆☆☆☆
Written on: 20/10/2011
“from the dark ages”
Visit www.lloydstsb.comI have several online accounts all of which work perfectly and have done for years. Recently I applied for a Lloyds TSB credit card which I assumed I'd be able to manage online, given that it's 2011 and all that. I cannot believe how long it's taken to actually register and activate the account. Obviously there need to be some security procedures, but even so it is totally over the top and very slow. Now that I'm finally able to actually sign in (AFTER receiving the first statement in the post)...
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★☆☆☆☆
Written on: 06/10/2011
“Service”
Visit www.lloydstsb.comI’ve banked with Nationwide for the last ten years or so, and they’ve been nothing less than excellent. I also have an account at Lloyds and they are shocking in their competence, their levels of service and their attitude to the customer ...
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★☆☆☆☆
Written on: 28/09/2011
“You need to change your name as it's incorrect!”
Visit www.lloydstsb.comTheir online services are the worse services I have ever used. When you want to sign up the say your name is incorrect because it doesn't fit in their database, they ask you to change it if it's too long. They keep transferring you to a different departments when one stage is complete or when one department has no idea what to do. It seems that they lack training in the systems. Signing up with LloydsTSB internet banking takes a long time to complete the process and if you want to sign up and use...
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Showing 1 - 10 of 268 Reviews
★☆☆☆☆
Written on: 18/08/2011
“Worst website I have EVER used...”
Visit www.lloydstsb.comThey really shouldn't have got rid of the i.t staff! It used to work then! Oh and if a site fault costs YOU - the CUSTOMER! money expect them to deny all knowledge & blame you. I think their motto is ... The customer's always wrong. p.s NO STARS!...
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★★★★☆
Written on: 16/08/2011
“create an iphone app for lloyds TSB.”
Visit www.lloydstsb.comHI WOULD IT BE AT ALL POSSIBLE TO CREATE AN APP FOR BOTH IPHONES AND IPADS WHICH WOULD ENABLE CUSTOMERS OF LLOYDS TSB TO ACCESS THEIR ACCOUNTS ANYWHERE AT ANY TIME. I AM QUITE SURE ALL YOUR CUSTOMERS MYSELF INCLUDED WOULD REALLY WELCOME THIS. MANY THANKS....
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★☆☆☆☆
Written on: 05/08/2011
“A TOTAL NIGHTMARE AND WASTE OF TIME.”
Visit www.lloydstsb.comI have never used an Internet service as bad as this, it's a total nightmare to use and sooo frustrating. when I try to log into my account it keeps telling me that I have entered the wrong ID or passcode when I know they are in fact correct, so I get locked out, then I have to wait 5 days for a letter from the bank for me to sign to confirm I am the account holder, so then I sign and send it back to them and after another 3-5 days I get a letter from them with an Application no. ( whatever that...
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★☆☆☆☆
Written on: 03/08/2011
“upside down statements - slow transactions”
Visit www.lloydstsb.comI moved to Lloyds from Nat West. I like Lloyds but for goodness sake the online banking is just not fit for purpose. As for upside down transactions--well the main question has to be WHY ? One area manager told me that you ''get used to it after a while'' Yes I could, I could get used to writing with my left hand too but since my right one works perfectly well why on earth would I? The transaction time offered to move money from company account to my personal one was so slow that it was cheaper...
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★★★★☆
Written on: 13/07/2011
“Perfect for Day-to-Day Banking”
Visit www.lloydstsb.comBeen using internet banking at LTSB from the very beginning, it's a great service that keeps getting better. Now about those pesky overseas debit charges......
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★☆☆☆☆
Written on: 16/06/2011
“cannot download statements”
Visit www.lloydstsb.comif you need to download statements for a business or the inland revenue then forget using lloyds. The download CSV function rarely works as frequently there are no fields into which you can select to or from dates. Every time you ring up the help line you will be told the issue is being resolved and it will be fixed by the next day - this is a lie - it will never be fixed. If you are with lloyds then leave - its a sinking ship....
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★☆☆☆☆
Written on: 27/05/2011
“LLOYDS TSB Internet Banking”
Visit www.lloydstsb.comI have been a LLoyds customer for over 30 yrs and have numerous other accounts with other banks. I decided to change my normal practice and pay my Credit card bill via Lloyds internet facilities. It seemed straight forward and I received an autometed telephone call asking me to confirm numbers on the screen which I did. All appeared sucessful. However the payment was not made. Contacted their helpline having been hit by interest and non payment fees. They confirmed that all the steps had gone through...
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★☆☆☆☆
Written on: 21/05/2011
“Yet again, the whirring circle and waiting for five...”
Visit www.lloydstsb.comYet again, the whirring circle and waiting for five minutes or more and then not able to get into my account. Can't even get to the login page. No problem with other banks, or any other internet issues, purely the Lloyds online service. This has caused me problems when unable to pay bills or transfer money on time....
Read full reviewGuest's response to Guest's Review
Written on: 02/06/2011
I thought I was the only one, I am so fustrated trying to log on and getting nowhere. Is it worse at certain times of the day?
★☆☆☆☆
Written on: 12/05/2011
“The csv statement downloads don't work properly. You...”
Visit www.lloydstsb.comThe csv statement downloads don't work properly. You can only do 3 month batches but after the first one, it goes random on the dates. Very poor ... the developers, tester and whoever signed it off should be sacked. I have contacted Lloyds about this and they gave me a £50 credit. very nice of them but for a company that big to have such a known flaw that could impact important decisions for their customers is absolutely shocking and unacceptable....
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★☆☆☆☆
Written on: 07/05/2011
“I have been a LLoyds customer on a business and...”
Visit www.lloydstsb.comI have been a LLoyds customer on a business and personal basis for over 30 years. As most banks, customer service has been replaced with customer sales opportunities, e.g. to get some real help takes forever, but taking up the latest banking fad can be done in minutes. Latest problem is I can't get at my online business accounts because of a new security access method involving cards and calculator sized number generators. Great security as this was originally sent to the wrong address and then...
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Showing 11 - 20 of 268 Reviews
★★★★★
Written on: 27/04/2011
“I don't know what are you people whining about. been...”
Visit www.lloydstsb.comI don't know what are you people whining about. been using Lloyds TSB Internet Banking since forever and I don't remember having any issues, EVER. how can anyone write a negative review about the bank that offers customer zero liability protection here is the information about Lloyds TSB Internet Banking http://aboutinternetbanking.com/...
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★★★★☆
Written on: 21/04/2011
“I've had a couple of days in the last year (personal...”
Visit www.lloydstsb.comI've had a couple of days in the last year (personal account) when the service was unavailable. Otherwise it's been very fast and reliable. Not sure why so many people seem to be having regular problems. The 3 month window to search statements IS a pain, and the sorting statements "most recent first" by default is crazy, but apart from that, I've been very happy with it. Clean design, some nice quick shortcuts for commonly used tasks like transfers....
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★☆☆☆☆
Written on: 17/04/2011
“I use the online services for business banking and...”
Visit www.lloydstsb.comI use the online services for business banking and personal banking. I recently transfered some money from my business account to my personal account. Logged onto my personal account to see a balance (lets say 1800) but no entry for the amount I had transferred. I thought great I was better off than I thought I was. But no I logged onto personal account the next day. Same balance 1800 but now showing the transfer that I had carried out the evening before. How can I ever trust the balance on my...
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★★★★★
Written on: 03/04/2011
“Very surprised by the negative reviews here! Been...”
Visit www.lloydstsb.comVery surprised by the negative reviews here! Been with Lloyds TSB internet banking for about 18 months with no problems at all! Reliable, easy to use, no security problems (believe me I'd know if there were) and everything does what it's supposed to. I use a TalkTalk broadband connection and Mac OSX on my computer (not that this should make any difference) and I'm a happy bunny....
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★☆☆☆☆
Written on: 01/04/2011
“I use a 3 mobile BB dongle. Can rarely log in to my...”
Visit www.lloydstsb.comI use a 3 mobile BB dongle. Can rarely log in to my account pages; keep getting dropped or turned back. Phoned customer services who said no-one else has a problem (lies - do a google search) and it works their end. They said it must be dongle related. I pointed out that I can fly all over their and other web sites and that I could log into all my other secure sites without any problems. The man at the end of the phone said they had a really secure internet protocol. What use is a bank with permanently...
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★★☆☆☆
Written on: 30/03/2011
“IF the website works.. i have no problems with it at...”
Visit www.lloydstsb.comIF the website works.. i have no problems with it at all. But it rarely works during the office hours.. i cant get passed the memorable information page.. when i enter the credentials .. i get a blank (Google chrome) or page not found message(IE 7). sometimes i am able to login and i get a blank screen or page not found message while submitting a transaction. Its so exasperating. IT works fantastic in the evening when presumably there is lesser load on the internet banking server. I am thinking...
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★★☆☆☆
Written on: 16/03/2011
“Does James May from Top Gear bank with Lloyds, as...”
Visit www.lloydstsb.comDoes James May from Top Gear bank with Lloyds, as their website would be perfect for Captain Slow. It is hanging as I write this..... I tried using IE instead of Firefox and it makes no difference. When the timeout box comes up because the page has taken so long to refresh that is just pathetic. How much of my life have I wasted waiting for this bloody service?? ...
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★☆☆☆☆
Written on: 14/03/2011
“You can only search statements in 3 month blocks. If...”
Visit www.lloydstsb.comYou can only search statements in 3 month blocks. If you don't know which period the item you are looking for is in, it can take forever. Very Basic Site...
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★★☆☆☆
Written on: 04/03/2011
“Yet again down with no explanation.... ! Need to...”
Visit www.lloydstsb.comYet again down with no explanation.... ! Need to transfer money but cannot. Now have to go into town to do it. Would not mind if it was a one off thing....
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★★★☆☆
Written on: 25/02/2011
“It's just gone down right before I was about to make...”
Visit www.lloydstsb.comIt's just gone down right before I was about to make our VAT return payment (Business account). Problem is I'm flying out of the country tomorrow morning and if our payment is late we get fined. When this service fails it's costs businesses a lot of money. A service with no minimal downtime is absolutely vital to most modern businesses. The fact I can't use it after midnight is often a major inconvenience. Lloyds may bog off home to sleep at night but not all businesses do....
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Showing 21 - 30 of 268 Reviews
★☆☆☆☆
Written on: 25/02/2011
“I have no idea who is responsible for Lloyds TSB...”
Visit www.lloydstsb.comI have no idea who is responsible for Lloyds TSB Internet Banking but they are clearly NOT I.T. savvy. How was it possible for a Bank to have a default format that showed most recent transactions at the top of a column? They - eventually - fixed that, and other problems - BUT one has to ask "What use is a Bank with closed doors?" The site has been down all day 25th Feb 2011 and no explanation, no pre-login message, no idea in the call centre as to when it will be back !! - do these people understand...
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★★☆☆☆
Written on: 25/02/2011
“Site down yet again. No explanation. Surely, it...”
Visit www.lloydstsb.comSite down yet again. No explanation. Surely, it wouldn't take too much to put a notice on the front screen to say "unavailable". Why wait until someone tries to log in?...
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★★★★★
Written on: 25/02/2011
“I use this site a lot..this is the 1st time I have had...”
Visit www.lloydstsb.comI use this site a lot..this is the 1st time I have had trouble or let down with the site not bad really after numerous years....
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★★☆☆☆
Written on: 25/02/2011
“Service unavailable-YET AGAIN!!”
Visit www.lloydstsb.comService unavailable-YET AGAIN!!...
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★★★★☆
Written on: 25/02/2011
“Just perfect. Just when I need to access my business...”
Visit www.lloydstsb.comJust perfect. Just when I need to access my business account via online banking the most, the site shuts down! They already do daily maintenance works from 2-4am (which is annoying coz there are a lot of times when I needed to login), so I don't understand what this downtime is for. I really need to get access on my accounts now!!! This is really annoying me....
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★★☆☆☆
Written on: 25/02/2011
“I have used SEB internet banking before and lloyds...”
Visit www.lloydstsb.comI have used SEB internet banking before and lloyds looks like SEB but 10 yaers ago. I can't see my previous payments details, I cant set a useful note to payment. This morning it just down ("We're sorry. Internet Banking is currently unavailable.") without any previous notice from bank. May be it is common practice for all banks in the UK, but looks very strange for me. ...
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★★★★☆
Written on: 25/02/2011
“Although down from time to time, I find the site user...”
Visit www.lloydstsb.comAlthough down from time to time, I find the site user friendly, easy to navigate and does exactly what it says on the tin. As a web designer, this is everything a site should be. Shame it's down more times than it should be. ...
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★☆☆☆☆
Written on: 25/02/2011
“SHOCKING ”
Visit www.lloydstsb.comSHOCKING SITE SLOW AGAIN SWITCHING TO SANTANDER - AMAZING SPEED AND INSTANT!...
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★☆☆☆☆
Written on: 25/02/2011
“website seems to be allways down lately , for some one...”
Visit www.lloydstsb.comwebsite seems to be allways down lately , for some one that logs on to transfer money weekly the service sucks waste have the day trying to log on .... would be better for us if they said how long it would be down for so we can get on with our day ...
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★★★★☆
Written on: 22/02/2011
“I switched to LoydsTSB and have found the staff at...”
Visit www.lloydstsb.comI switched to LoydsTSB and have found the staff at call centres and branch level very helpful and knowledgeable. The web site is simple and easy to use. I have had no problems and would recommend them to anyone. If you want to switch this an excellent bank to use. ...
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Showing 31 - 40 of 268 Reviews
★☆☆☆☆
Written on: 19/02/2011
“A total disaster of a website for such a huge bank. It...”
Visit www.lloydstsb.comA total disaster of a website for such a huge bank. It seems to be offline more than it is online. Since the customer revolt they must have received when they changed the layout they put a tiny link to view them in your prefered way. Due to such poor design it does not remember your prefered layout. Plus some accounts dont even have this option. Lloyds TSB should be totally ashamed for providing their customers with such a poorley designed site. ...
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★★★★☆
Written on: 13/02/2011
“It's good. Been using it for over a year, never had...”
Visit www.lloydstsb.comIt's good. Been using it for over a year, never had any problems until today when my account funds are inaccessible. Simple to use, updates pretty quickly (has a few issues with debit card payments not registering in the early days but that's been sorted), transfers are as quick as they supposed to be, never had any crashes (maybe others need to look at their internet/sofware/browser?) and mine is a cash account. Also backed up well with telephone support. I had a debit card payment get sent,...
Read full reviewRosybeds's response to nigtingalecanary's Review
Written on: 13/02/2011
I found this review helpful because...I also have been using Lloyds banking for over a year now but I also could not access my account this morning, logged in and then every thing N/A beside it. Hope it will be sorted soon. Otherwise I am very pleased with Lloyds internet banking.
★☆☆☆☆
Written on: 12/02/2011
“It's alright until something goes wrong, then you are...”
Visit www.lloydstsb.comIt's alright until something goes wrong, then you are into the realm of call centres staffed with dimwits. I lostr the password for my aunt's account for which I have power of attorney. I've had a dreadful run-around, in and out of the brank, on and off the phone and they still haven't ben able to reset it. I've had enough and will move the account....
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★☆☆☆☆
Written on: 01/02/2011
“I have used the Lloyds Internet banking for a number...”
Visit www.lloydstsb.comI have used the Lloyds Internet banking for a number of years. They are they only bank that deals with internet transfers as if they are cheques. A transfer that is done on the weekend will not be in my other Non Lloyds Bank Account until Monday, Transfers over £1,000 seem to take 3 days to appear elswhere and a tranfer done yesterday still has not appeared in my account a day later. This does not happen to any other account of mine, AVOID...
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★☆☆☆☆
Written on: 28/01/2011
“I am a business user also using internet banking...”
Visit www.lloydstsb.comI am a business user also using internet banking services with different banks in other countries (Australia and New Zealand). The Lloyds system has always been ponderous compared to the others. The new system with the the card reader, however, is absolutely appalling; slow to use, multiple entries required to pay creditors, opportunities for error by having to confirm account details digit by digit. Don't the developers of this system look at what other banks do? Dreadful. I've given it one...
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★☆☆☆☆
Written on: 22/01/2011
“Well, i have been trying since 7am this morning to...”
Visit www.lloydstsb.comWell, i have been trying since 7am this morning to access my account and LTSB Internet banking are having technical problems. There is no phone number to call and no information as to what is happening posted on their website. I need to move money between accounts today as i had intended to go shopping to make a large purchase, i am now stuck in doors trying every 20 mins to log on. The review below explains that the Internet banking has already been down for 12 hours so it doesn't look at though...
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★☆☆☆☆
Written on: 22/01/2011
“Since this service was updated recently it has had...”
Visit www.lloydstsb.comSince this service was updated recently it has had many many technical problems. For instance it has now been down since last night, over 12 hours!!! This is no good if you rely on this to do your banking. This is a very poor show from what is meant to be one of the biggest banks in the UK. If you need access to your accounts via the Internet becuase you are often not in the UK for instance then I'm sorry to say that Lloyds are probably not the bank for you as their Internet banking is just...
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★★☆☆☆
Written on: 22/01/2011
“My grandson banks with Lloyds tsb. He received a...”
Visit www.lloydstsb.comMy grandson banks with Lloyds tsb. He received a letter from them telling him he had gone over by just over a pound, by the time he received the letter they had charged him over £100. He asked if he could have this returned but was told he was overdrawn on 2006 so they refused. I think this is outrageous. ...
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★★★★★
Written on: 05/01/2011
“I have been using Lloyds for my banking and I also...”
Visit www.lloydstsb.comI have been using Lloyds for my banking and I also have an insurance policy with them and they have been fine, to be honest the site isn't too bad, but the text alerts that they have introduced look quite handy, particularly if you are prone to getting close to your account limits. As for the insurance, my home insurance policy from them seem fine, coverage is pretty good and the online form was easy to fill in and the whole process was relatively simple....
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★☆☆☆☆
Written on: 27/12/2010
“I have been a Lloyds Bank customer for more than 25...”
Visit www.lloydstsb.comI have been a Lloyds Bank customer for more than 25 years. I embraced their internet banking at it's inception. I travel the world and have internet banking with seven different banks in three different countries. All of my accounts offer exceptional internet access EXCEPT for Lloyds TSB internet banking, which is by far THE WORST and I would honestly advise people NOT to use them. The system often crashes, has technical problems etc. etc. I have been unable to access my accounts recently from Bulgaria,...
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