Lloyds TSB Internet Banking Review, www.lloydstsb.com
Summary
Compare Lloyds TSB Internet Banking. Do you use Lloyds TSB's online banking service? Let other consumers know what you think. Is logging on easy? Do you feel secure using the site? How could they do better?
Media Gallery for Lloyds TSB Internet Banking www.lloydstsb.com
Latest Reviews
★☆☆☆☆
“HORRIBLE ”
Written on: 04/05/2013 by Amalia1
I Don't even know where to start! Customer service equals ZERO. I am traveling around the world and spent 80 pounds in calls so far to try and sort the stupid reset password process. They had to send a new code back home, so a friend had to open my personal letter and give it to me. Now I have problems about paying my credit card!!! I called yesterday 3 times and in the end seemed to be done. I just checked my balance and it is still there. Payed out yesterday, payed in today!!! This is a... (read more)
★☆☆☆☆
“Poor customer service”
Written on: 23/04/2013
Just had the most frustrating half hour trying to navigate my way around Lloyds Internet banking password reset procedure. NOT customer friendly and a very negative experience. Slow,clunky and difficult to understand for people not familiar with banking terms. Has left me feeling that I don't want to engage with this organisation again. I need another bank that really does focus on its customers and is genuine in wanting to give a positive customer experience every time. (read more)
★☆☆☆☆
“This bank deserves no stars.”
Written on: 12/04/2013 by Zondy89 (1 review written)
I opened an account with Lloyds TSB one month ago. The guy who opened my account managed to get my details wrong by writing my first name as my birth place and my surname as my first name. I told him this was wrong when he showed me my details, but had already confirmed my details before I had even signed the form. Afterwards he claimed he fixed my name and that everything would be fine. However, I received my first letter with the wrong name a few days after opening my account. So I... (read more)
★☆☆☆☆
“Don't bank with them!”
Written on: 08/04/2013
Hopeless. Every time we try to do transfers they invariably fail with random errors that take days to correct. Inept staff try to cover by saying that the FSA is blocking movement of sterling due to market volatility (!?). What a compete joke. Go anywhere else if you need reliability. Endless verification procedures, phone calls, letters, etc. kind of defeats the purpose of Internet banking! (read more)
★☆☆☆☆
“Online banking”
Written on: 09/03/2013
Lloyds TSB is disgraceful for mobile inline banking, it will never let you sign in until after multiple attempts. If you use your mobile all the time for everything, Lloyds TSB is not for you. (read more)
★★☆☆☆
“You can only search for three months at a time”
Written on: 03/03/2013 by bobbob345678654657
Want to hunt for payments to a company in the last 2 years - the you have to do 8 separate searches and stitch the results together in a text editor.... WHY! This is such a simple function. Apart from that works OK. (read more)
★☆☆☆☆
“Simply awful on every level”
Written on: 18/02/2013
I don't know which of their failings grates the most; for our small business they have been worse than hopeless over a 5 year period. Basic banking knowledge is almost entirely absent; when we started up we were assured by 3 or 4 staff that it was not possible for customers to pay us by standing order with a reference code. We realised they were wrong and organised it anyway, but they would blithely have led us down a route towards Direct Debits, and the costs that would have... (read more)
★★★★★
“simple and easy to use”
Written on: 24/12/2012 by pmilk
I have accounts with both HSBC and Lloyds and having used HSBC's system and encountering nothing but problems from the word go, Lloyds' system is fantastic in comparison! It is simple to use and allows you to see all of your accounts on the same screen in a well laid-out and clear way. Perhaps my favourite thing about the system (although arguabley could be a weakness as well) is the fact that I have not yet had to speak to anybody. With HSBC I am constantly having to call rude,... (read more)
★★★★☆
“Banking that works for me”
Written on: 20/12/2012 by petepresto (1 review written)
I love the security at the start, the security around making and setting up payments and the ease of use in the day-to-day processes. I have a couple of accounts with other banking groups and their internet options are more difficult to use - for me.... The integration between online and branch staff isn't particularly strong or seamless but staff in my local branch are great - even though they are on the list of branches to transfer to the Co-op next year and aren't too clear about what... (read more)
★☆☆☆☆
“Not suitable for the modern world!”
Written on: 15/12/2012
With Lloyds TSB internet banking you can't really do anything except transfer money between your own accounts. You can't change your details or set up new standing orders without going through a complicated phone verification procedure which completely misses the point of internet banking. You can't email them to complain. I have been with them for years, but am going to change banks and get one where you can actually do something apart from check your balance on-line. (read more)
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Showing 1 - 10 of 298 Reviews
★☆☆☆☆
“Worst "service" ever”
Written on: 23/11/2012 by Fedupfromhatfield
I am a bookeeper for two small firms who both use Lloyds one moving from AIB because they had no funds for lending. Lloyds internet for bank is bad four times this week i have been able to see my transactions due to essential maintenance heres an idea DO IT OUT OF OFFICE HOURS and incidentaly not beening able to pay a suppliers untill one hour after setting them up is annoying. Whoever thought of that idea give him a big bonus sily me probabaly already spending it Fed up from hatfield (read more)
Petepresto's Response to Fedupfromhatfield's Review
Written on: 20/12/2012
I agree on the essential maintenance out of hours but not the hour delay - its there to help stop fraud and now you know, you can work it into your working practice:-)
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★★★★☆
“Works for me ”
Written on: 19/11/2012 by Justlovetotravel (1 review written)
Been with Lloyds for 40+ years. Had lots of good service. They are not perfect (but then who is) and the odd problems have always been cleared up after discussion. Have used their on-line banking for years (and all over the world) and yes it bugs now and again like every program (spent decades as a computer engineer) but overall it works for me. (read more)
★☆☆☆☆
“Just rubbish”
Written on: 16/10/2012 by hawkij
I don't right reviews about companies or services if I feel it will turn into a bashing for no reason but with regard to TSB it's long overdue and necessary. I was told this morning when applying for an overdraft in the stratospheric region of £100 to cover some slight overspending on my part this month that I apparently do not have a job. Mmmm, strange that since my pay goes into them every month and my DD's go out to the sum of £450 on the 4th each month, three days after my pay goes... (read more)
★☆☆☆☆
“DO NOT BANK WITH LLOYDS TSB”
Written on: 03/10/2012 by craigjh
The title sums up my message perfectly; if you can help it in anyway, do not bank with Lloyds TSB. No bank is great in this country, i have had both domestic and business accounts with a couple of banking groups, but without a doubt the worst one would have to be Lloyds TSB. My experience with each member of staff that i have spoke to has been infuriating; if not because they are plain faced rude, then because only some or none of the promised actions were not completed. i have had locks... (read more)
★★☆☆☆
“Thinking of charging customers now!”
Written on: 02/10/2012
Awful and overly complex, a real pain. And now LloydsTSB say they may charge customers in the future, to use their rubbish online banking. They must be having a laugh, Joe public has already bailed them out with our hard earned cash!! (read more)
★☆☆☆☆
“Appauling”
Written on: 30/09/2012
i had £60 in my bank and i havent given any details out to anyone and i always was discreet when at the atm. My money was in my account and i was unable to withdraw it and then they took the money out and it doesn't come out on my mini statement. WORST BANK EVER... DO NOT USE LLYODS TSB AS A BANK (read more)
★★☆☆☆
“very bureaucratic and stiff upper lipped. womt use it. ”
Written on: 09/09/2012
very bureaucratic and stiff upper lipped. womt use it. (read more)
★☆☆☆☆
“Ridiculous”
Written on: 03/09/2012
The website is a pile of trash. I went to Lloyds to have internet banking set up - they failed at that for some unknown reason, so I try and create an online account myself as you can register via their webiste - another thing that of course doenst work. Other the past 8 months I have now attempted to set up internet banking for myself, everytime I have tried, it already fails right at the beginning when it consistently demands that in the section where your first name is the format allowed... (read more)
Theboffinsdad's Comment
Written on: 19/09/2012
I have had exactly the same problem! Managed to speak to them and was told that it was down to somerthing at my end e.g. firewall, anti virus, IE etc. Have now tried it on IE and Firefox with anti virus and firewall off on three different machines (laptop, desktop and I-pad) and have the same problem. It seems imposasible to persuade them to even investigate this, let alone admit that there is a bug. UNBELIEVABLE!!!
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★☆☆☆☆
“Stupid and unreliable ”
Written on: 01/09/2012
Not easy to use and has very ridiculous methods of security such as 2nd, 6th and 11th or whatever that is the online banking of lloyds is awful many other banks have better online banking I highly recommend avoiding tsb online banking. It's really a mess on almost as if it is ran by brainless people! (read more)
★☆☆☆☆
“MISLEADING AND RUBBISH SERVICE”
Written on: 30/08/2012 by Peallinda
I have been a customer of Lloyds TSB offfshore for around 25 years. Couple of years ago I had problems when a service I ordered took more from my account than I had authorised. It took Lloyds TSB almost a year to refund my money, following dozens of calls from me and plenty of snail mail letters as they refused to communicate by email. Then last year I opened a euro account at the same bank where there was an offer on which added 100Euro to said account if I kept it open for 3... (read more)
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Showing 11 - 20 of 298 Reviews
★★★★☆
“Unable to log on”
Written on: 28/08/2012
After entering user ID and password and pressing the continue button nothing happened. Also tried this with a second account with the same result. Phoned helpline and was told to clear cookies etc and use a different browser and bring up website from browser not from favorites. Still didn't work. At the same time I was able to access other web sites no problem. Also was able to log into other accounts with other banks no problem. So problem is not with my computer but with their web site. (read more)
★★★★☆
“Convenient and innovative use of phone callbacks”
Written on: 09/08/2012
So easy to use and truly portable - with no awful external security device. Was with Barclays which is awful by comparison (read more)
★☆☆☆☆
“Bottom of the pile”
Written on: 06/08/2012
Lloyds Tsb online service. Award winning - I don't think so!! Perhaps average as long as nothing goes wrong but to my mind the measure of a facility is how well problems are satisfactorily dealt with to conclusion. Ideally you need to be phone registered too if you have a problem as in my experience the website is hopeless in resolving on its own. When you do phone to attempt to resolve some issue take the afternoon off and expect to go through endless recorded menu functions before you... (read more)
★☆☆☆☆
“Rubbish, Poor bank ”
Written on: 31/07/2012 by scorpione2310
I have been a customer for 4 years (I AM NOT RICH BUT SILL A CUSTOMER WHO RECEIVE IS WAGE EVERY MONTHS) and believe me never seen a bank like that in my entire life. Customer service is not trained properly. I had a problem with my account IN MAY 2012 so i decide to call customer services. i spoked with 20 people at least with a bill of £80 on my phone and at the end, they didn't know what the problem was. Finally they told my that my account was going to be closed. After months i... (read more)
★☆☆☆☆
“10/07/2012 internet banking down again. Poor service....”
Written on: 12/07/2012
10/07/2012 internet banking down again. Poor service. Cant access scottish widdows fron the site. (read more)
★★☆☆☆
“internet banking”
Written on: 10/07/2012 by cheesedofffromcheddar
10th July 2012. Can't login today. Tries several times. Won't load up the page. I always use the same method to login, so its not down to me. (read more)
★★☆☆☆
“Slow site and frequently not responding”
Written on: 28/06/2012 by UnhappyInPoole (1 review written)
Tried numerous times to log on today , and even when successful it drops out part way through a transaction, or lets me get to the final stage and then stops responding. Its driving me insane! (read more)
★☆☆☆☆
“Internet banking doesn't work from Bucharest”
Written on: 23/06/2012 by michalv (1 review written)
Incredible, I am trying to make an internet banking to check my balance and this stupid bank has blocked access from the entire country! I am off to HSBC when I get home : enough is enough! (read more)
★☆☆☆☆
“useless-clueless-brainless idiots”
Written on: 22/06/2012
Trying to verfy my internet account and they cant get me through security - i have every document i've ever received from them and its still not good enough. they think if i take my passport for them it will do, i'm a UK citizen and this is not good enough.. Brain dead idiots. DO NOT BANK WITH THESE NUMPTIES -- THE HAVE A FREE FOR ALL ATTITUDE, LOST DOCUMENTS, AND RUBBISH SECURITY.. (read more)
★★★★☆
“getting year end certificate of interest earned for...”
Written on: 01/06/2012 by doc444
Having phoned LTSB several times I am still awaiting my certificate. Is it not sensible for online customers to have access to this info so that they can download it?? (read more)
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Showing 21 - 30 of 298 Reviews
★★★☆☆
“Password length issue, export file format change.”
Written on: 16/05/2012
2 main issues with the site/service "Lloyds TSB Internet Banking". www.lloydstsb.com Firstly, passwords were limited to 15 characters. This combined with a silent truncation of longer passwords led to an issue where logging in would work, but passwords entered to perform other actions would fail - including trying to change the password! Secondly, since mid 2010 the current csv file format does not separate vendor and transaction specific data. Prior to August 2010, the vendor field... (read more)
★☆☆☆☆
“absolute rubbish”
Written on: 30/04/2012 by happyboris
having waited over ten weeks to use lloyds on line banking and after numerous letters and in branch complaints i have finally given up on lloyds banking i will never bank with them again they are disorganised and the staff are often rude and arrogant. (read more)
★★☆☆☆
“International Money Transfer”
Written on: 20/04/2012 by pampalini
The online interface is fairly simple and has all the basic features however some of the features aren't up to the standards in terms of service reliability. When someone decides to make an overseas transfer it is more likely important and there is no room for delays and unexpected surprises. Unfortunately this is what I'm experiencing and believe me frequent service breakdowns in the online international payments at Lloyds TSB are very very frustrating. I noticed when a breakdown happens... (read more)
★★★★★
“EXCELLENT”
Written on: 19/04/2012
Very simple and easy to use. Can apply for everything without visiting a branch. Never had a problem and I've been with the bank for years. (read more)
★☆☆☆☆
“Not designed for the customer”
Written on: 14/02/2012 by sekellar (1 review written)
The poorly created interface has been designed with the bank rather than the customer in mind; far too much space has been dedicated to pushing and promoting the banks products and services, that it feels like you’re looking at an ad site. This really does make overall usability very challenging. For example, if for the first time, you need to request a new pin, there isn’t a clearly marked option anywhere within the app. Instead you will have to use their incredibly slow help tool to... (read more)
★☆☆☆☆
“A shocking online service”
Written on: 04/01/2012 by b2270401
Online banking is not a difficult thing to get right. I don't expect a whole host of complicated services, just some basic features done well. Most importantly it has to be secure and reliable. Unfortunately, reliability is not something Lloyds TSB seem to have placed high in their list of priorities. Having recently moved from Scotland to the South of England, internet banking has been vital for me trying to sort out all the different bills and expenses I am trying to organise and the... (read more)
★★★☆☆
“A Daily User”
Written on: 12/11/2011 by bumblebee86 (2 reviews written)
I have found this service easy to use very secure and it has helped my everyday life as i can do all my banking from the ease of my own home. I check my banking everyday at least once but usually more than once. I have opened an ISA from my sofa. You can apply for overdrafts/loans etc too. I find it handy because if you are overdrawn you get until 3pm that day before you are charged so i check my account in the morning if i am worried and can deposit the money on my lunch break. I have found... (read more)
★☆☆☆☆
“from the dark ages”
Written on: 20/10/2011
I have several online accounts all of which work perfectly and have done for years. Recently I applied for a Lloyds TSB credit card which I assumed I'd be able to manage online, given that it's 2011 and all that. I cannot believe how long it's taken to actually register and activate the account. Obviously there need to be some security procedures, but even so it is totally over the top and very slow. Now that I'm finally able to actually sign in (AFTER receiving the first statement in... (read more)
★☆☆☆☆
“Service”
Written on: 06/10/2011
I’ve banked with Nationwide for the last ten years or so, and they’ve been nothing less than excellent. I also have an account at Lloyds and they are shocking in their competence, their levels of service and their attitude to the customer (read more)
★☆☆☆☆
“You need to change your name as it's incorrect!”
Written on: 28/09/2011
Their online services are the worse services I have ever used. When you want to sign up the say your name is incorrect because it doesn't fit in their database, they ask you to change it if it's too long. They keep transferring you to a different departments when one stage is complete or when one department has no idea what to do. It seems that they lack training in the systems. Signing up with LloydsTSB internet banking takes a long time to complete the process and if you want to sign... (read more)
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Showing 31 - 40 of 298 Reviews
★☆☆☆☆
“Worst website I have EVER used...”
Written on: 18/08/2011 by anonee
They really shouldn't have got rid of the i.t staff! It used to work then! Oh and if a site fault costs YOU - the CUSTOMER! money expect them to deny all knowledge & blame you. I think their motto is ... The customer's always wrong. p.s NO STARS! (read more)
★★★★☆
“create an iphone app for lloyds TSB.”
Written on: 16/08/2011
HI WOULD IT BE AT ALL POSSIBLE TO CREATE AN APP FOR BOTH IPHONES AND IPADS WHICH WOULD ENABLE CUSTOMERS OF LLOYDS TSB TO ACCESS THEIR ACCOUNTS ANYWHERE AT ANY TIME. I AM QUITE SURE ALL YOUR CUSTOMERS MYSELF INCLUDED WOULD REALLY WELCOME THIS. MANY THANKS. (read more)
★☆☆☆☆
“A TOTAL NIGHTMARE AND WASTE OF TIME.”
Written on: 05/08/2011 by helenmic56 (1 review written)
I have never used an Internet service as bad as this, it's a total nightmare to use and sooo frustrating. when I try to log into my account it keeps telling me that I have entered the wrong ID or passcode when I know they are in fact correct, so I get locked out, then I have to wait 5 days for a letter from the bank for me to sign to confirm I am the account holder, so then I sign and send it back to them and after another 3-5 days I get a letter from them with an Application no. ( whatever... (read more)
★☆☆☆☆
“upside down statements - slow transactions”
Written on: 03/08/2011 by Clocktower (1 review written)
I moved to Lloyds from Nat West. I like Lloyds but for goodness sake the online banking is just not fit for purpose. As for upside down transactions--well the main question has to be WHY ? One area manager told me that you ''get used to it after a while'' Yes I could, I could get used to writing with my left hand too but since my right one works perfectly well why on earth would I? The transaction time offered to move money from company account to my personal one was so slow that it was... (read more)
★★★★☆
“Perfect for Day-to-Day Banking”
Written on: 13/07/2011
Been using internet banking at LTSB from the very beginning, it's a great service that keeps getting better. Now about those pesky overseas debit charges... (read more)
★☆☆☆☆
“cannot download statements”
Written on: 16/06/2011 by suasua
if you need to download statements for a business or the inland revenue then forget using lloyds. The download CSV function rarely works as frequently there are no fields into which you can select to or from dates. Every time you ring up the help line you will be told the issue is being resolved and it will be fixed by the next day - this is a lie - it will never be fixed. If you are with lloyds then leave - its a sinking ship. (read more)
★☆☆☆☆
“LLOYDS TSB Internet Banking”
Written on: 27/05/2011 by xdc103 (1 review written)
I have been a LLoyds customer for over 30 yrs and have numerous other accounts with other banks. I decided to change my normal practice and pay my Credit card bill via Lloyds internet facilities. It seemed straight forward and I received an autometed telephone call asking me to confirm numbers on the screen which I did. All appeared sucessful. However the payment was not made. Contacted their helpline having been hit by interest and non payment fees. They confirmed that all the steps had... (read more)
★☆☆☆☆
“Yet again, the whirring circle and waiting for five...”
Written on: 21/05/2011
Yet again, the whirring circle and waiting for five minutes or more and then not able to get into my account. Can't even get to the login page. No problem with other banks, or any other internet issues, purely the Lloyds online service. This has caused me problems when unable to pay bills or transfer money on time. (read more)
Guest's Comment
Written on: 02/06/2011
I thought I was the only one, I am so fustrated trying to log on and getting nowhere. Is it worse at certain times of the day?
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★☆☆☆☆
“The csv statement downloads don't work properly. You...”
Written on: 12/05/2011
The csv statement downloads don't work properly. You can only do 3 month batches but after the first one, it goes random on the dates. Very poor ... the developers, tester and whoever signed it off should be sacked. I have contacted Lloyds about this and they gave me a £50 credit. very nice of them but for a company that big to have such a known flaw that could impact important decisions for their customers is absolutely shocking and unacceptable. (read more)
★☆☆☆☆
“I have been a LLoyds customer on a business and...”
Written on: 07/05/2011
I have been a LLoyds customer on a business and personal basis for over 30 years. As most banks, customer service has been replaced with customer sales opportunities, e.g. to get some real help takes forever, but taking up the latest banking fad can be done in minutes. Latest problem is I can't get at my online business accounts because of a new security access method involving cards and calculator sized number generators. Great security as this was originally sent to the wrong address and... (read more)
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Showing 41 - 50 of 298 Reviews
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Petepresto's Comment
Written on: 20/12/2012
wot, you don't have a mobile but you do have internet access? I have been using this for years and it's great - and much better than the others for what I need to do, move money, pay people single or regular payments :-)