Personal Choice - www.personal-choice.co.uk Reviews

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★☆☆☆☆
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“Never, Ever Order from this company!!”

Written on: 10/01/2013 by Sephina (1 review written)

After ordered an item online at the beginning of November to which my card was debited for immediately, I called at the end of November as no goods had arrived. At this point as I was informed the items were out of stock and abrubtly asked if I would like a refund. I enquired when the items were due in and that was met with a blank. After a further 2 weeks I called several times again to request a refund. Each time I was placed on hold (at a rate of 10p per minute - minimum!), transferred to... (read more)

Egregory's Response to Sephina's Review

Written on: 21/01/2013

I totally agree. I placed an order on 08/12/12 intended as a xmas gift and -to be fair - was told it may not arrive in time for Xmas, but as the recipient also has a birthday end of Jan., thought this would be ok. Still nothing... though money already taken from my account! Rang Customer Services today. (name removed) said item was dispatched so MY responsibility to wait a month then report to P.O. Rubbish! She was very brusque and unhelpful. I asked to speak to her supervisor, she said I AM the supervisor! Accounrts dept admitted they'd made a mistake on statement, i.e. missed off P & P. But said "So What?" Have promised to ring me back tomorrow, but in the meantime.... please don't order from these totally unprofessional people.

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★☆☆☆☆
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“goods still not recieved but payment taken out”

Written on: 29/12/2012

after placing an order and the money being taken out of my account straight away, my order did not arrive, and i rang them to be told that they were not in stock and to ring them in two weeks time ,i then rang again to be told that they had been shipped , the gloves have still not arrived ,so i tried to ring them again on saturday customer services were not open , this is the worst company ive delt with and for it to be advertised in the sun newspaper is a disgrace this is a month now... (read more)

Annmountford's Comment

Written on: 29/12/2012

the sun newspaper who advertised this needs to be contacted

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Annmountford's Comment

Written on: 09/01/2013

finaly after sending in a letter to the manager of the company they have sent me the gloves ordered ,but no letter stating why or what had gone wrong ,would never deal with them in the future

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★☆☆☆☆
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“items paid for not recieved”

Written on: 29/08/2012 by kswilliams (1 review written)

I had sent a cheque in payment for there offer on Three bras on 12-6-12. I am still waiting for delivery of them after two phone calls to the company. They have told me that item had been sent out and returned to them. Saying that my postcode is incorrect when this is not the case. The two phone calls costing me money I have never had any problems about my postcode before. And find excuses had to beleive.I will be contacting them again. And if i dont get a response i will be taking this... (read more)

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“Order never received”

Written on: 31/07/2012 by Allblack

Placed an order on the 6thof may. Now the 31st of june and still havent received it. Called them several times and they claim there is no order. My bank statement says completely different though. They refuse to answer emails and i refuse to call the number provided anymore as i am sure i have spent £10 on hold for an item that has cost me £24.97. (read more)

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★☆☆☆☆
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“Returned goods number”

Written on: 11/07/2012

Before you can send anything back you have to ring a premium rate phone number for a "returns Number". You are kept on hold for some time at 10p per minute. It cost me £1.80 (18 minutes). This is a deliberate ploy to ring more money out of you. Their terms and conditions says that goods will only be refunded if they are returned unopened and unused. How ridiculous. How do you know something isn't as expected without opening it. If you buy anything from them, this is what you risk if the... (read more)

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“Substitute for flashlight appalling”

Written on: 18/01/2012 by annashax

Instead of the flashlight ordered I was sent a 34 page booklet printed in 1976 on face-saving exercises, and no money refunded. I should have looked on the web for reviews. Don't have anything to do with this site, though their catalogue is convincing. (read more)

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★☆☆☆☆
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“terrible site stay well away ”

Written on: 17/11/2011

ordered some mattress stain remover on the 11th october product has still not turned up i paid through paypal and are now going through a claim to get my money back when we contacted personal choice they said they could not find our order an then we contacted them again 3 times and it was the same story until we started a paypal dispute then they contacted us on the 9th of november stating that our order was being sent out to us on the 15th november it still has not arrived stay away from... (read more)

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★☆☆☆☆
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“I would be very wary about purchasing anything from...”

Written on: 18/03/2011 by Gastaro (2 reviews written)

I would be very wary about purchasing anything from this site,
as i did. Payment was taken practically straight away, but I have never had thew goods. after countless emails, asking them about my order, and where it was, I just got emails asking for more details which I sent and then I was told they had no record of my order. I sent them via email all the details and confirmation emails for the order and payment but still nothing. Very quick to take payment and then ignore you, like I say... (read more)

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