Lombok Furniture Reviews - www.lombok.co.uk

★★☆☆☆
2.2 / 5
38
29% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE !!!! TERRIBLE CUSTOMER SERVICE ”

Written on: 29/01/2016 by McCleary1951 (1 review written)

Use the website to order a £1000 table and got no order number or email confirmation even though money went straight out of my account !!! called them and it took a whole day even to get an order number. they charge £40 delivery and use a third party who three days later could still not give me a delivery date. Cancelled order with my card and will NEVER use again !! … Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 21/01/2016 by aitkec (1 review written)

Items ordered online 4 weeks ago, no delivery - the items are now out of stock. At no point has Lombok bothered to contact me to confirm the status of my order… Read Full Review

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★★★★★

“Amazing furniture, great quality and customer service”

Written on: 18/11/2015 by Nicholas254 (1 review written)

I placed a large order through Lombok and I have been extremely happy. the customer service was excellent and everything came on time. The furniture was very well boxed and protected and it really is of such a high quality, the sort that will last for years and get better with age. I love the fact their stuff is reclaimed and sustainable. It's really beautiful and has made our home look lovely. … Read Full Review

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★☆☆☆☆

“Like everyone says, great products APPALLING after sales”

Written on: 29/10/2015 by 429Carney (1 review written)

Such a huge shame. Love their products. But shocking after sales. Web queries not answered. Customer service number unmanned. And as for delivery... no communication that my furniture was in two lots and BOTH times the couriers failed to turn up when they said they would. Simply will not use them again. You can see how they lost the retail shops... only a matter of time before the online services goes too. … Read Full Review

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★★☆☆☆

“Lovely stuff put off by poor after sales care”

Written on: 23/08/2015 by 1972Armstrong (1 review written)

I purchased a dining table and bench - it clearly stated on the website and upon visiting the show room that the bench was uniquely concave. We received our much delayed table and bench and the bench was flat. I've been given the poor explanation of 'each product is unique' and the 'operations director is on holiday' and have still not received a satisfactory response. I've given up as I was heavily pregnant at the time and now having had twins I don't have the time! I would never purchase… Read Full Review

Nycmc's Comment

Written on: 27/10/2015

I couldn't agree more. Shocking service. Unreliable couriers. Disastrous management. They won't last much longer.. already lost the shops.

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★☆☆☆☆

“DO NOT ORDER FROM LOMBOK”

Written on: 22/02/2015 by Campaign (1 review written)

I ordered an armchair in November 2014, I am still waiting for it more than 3 months later. Lombok have lied repeatedly about delivery dates. They have never called proactively to explain or apologise. I am clearly not alone. Read the reviews below. The sales staff are lovely. Then it all goes horribly wrong. Delivery dates are missed. Calls are not returned. Customer service is non existent. Do yourself a favour and steer clear… Read Full Review

Laeti120's Response to Campaign's Review

Written on: 04/09/2015

Hi, I completely agree, I have been waiting for a rug for 7 months now, and they just told me that I would have to wait another 2 months. They do not reply to emails, they do not reimburse you the discounts that they have already offered.
Horrible customer service. Do not order from them.

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★★☆☆☆

“Great products, awful delivery process”

Written on: 15/12/2014 by TBReviewer (1 review written)

The furniture is of great quality and good value, but I would never use them again because their delivery process is so disorganised. No notification that shipment had been delayed by a month until I chased them. When it finally came into stock, delivery was outsourced to Dale Group who call you up a week before delivery and offer you one 3-hour slot - if it's not suitable for you then tough, they will call you a week later with another 3-hour slot, and so on. No flexibility at all. I finally… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 24/11/2014 by jplume (1 review written)

I ordered a sofa, arm chair and table from Lombok online. It was indicated online that the order would take 10 weeks to be dispatched, the money was taken in full from my account within days. I had no communication from Lombok on my order for months, I phone after 14 weeks to be told it would be delivered by courier the following week. No proactive communication from them. When my order was delivered (a day early by the courier company, despite explaining that I was out of the country) it… Read Full Review

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★★☆☆☆

“Lombok Delivery”

Written on: 03/10/2013

If you plan of shopping at this store, make sure it's something you can walk out with. Recently made a purchase on a Saturday for delivery. It was to be delivered that Tuesday. When it didn't show up, a phone call was made. They apologised and promise it would be delivered Thursday. The delivery came Thursday, but it was someone else's order. After another phone call, the incorrect order was picked up Friday, and a new delivery date for the following Monday. On Monday, 1/2 the order was… Read Full Review

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★★★★☆

“Good service. God product”

Written on: 10/09/2013

We can only speak from experience on here, but the poor reviews have surprised me. We bought a large Lombok dining table from Redbrick Mill in Yorkshire in Autumn 2012 and can only say that we are very satisfied. Admitedly we ordered well in advance of our required date, and changed that before delivery. Everything went smoothly. The table was delivered on the specified Date and assembled by the charming delivery guys. No complaints from us, but it seems as though their on line service… Read Full Review

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★☆☆☆☆

“Stay away from Lombok online store!”

Written on: 09/08/2013 by asdfjkl (1 review written)

I purchased some paint at Lombok Online Store in July, paid for the £5.95 postage which indicated delivery around 2-5 days. However, 5 workings days passed and the status online still remained as "order received". After an email to the web enquiry team I received a response and the order was dispatched promptly. However, upon receiving the paint, the packaging was very poor and the tins were damaged as a result. As I didn't want to risk making a big mess out of using the damaged tin of… Read Full Review

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★★★★★

“Beautiful ”

Written on: 02/08/2013 by SarahShaw201 (2 reviews written)

beautiful furniture I would advise people to use these great staff and reasonable prices not like ikea, I also use another place called Kassa Furniture based in wolverhampton I would strongly recommend this place to everybody thanks… Read Full Review

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★★★★★

“Beautiful product and great customer service”

Written on: 16/02/2013

I absolutely love my Seba chest of drawers! The finish on them is so perfectly beautiful, good strong drawers! Highly recommended… Read Full Review

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★★★★★

“Love Lombok”

Written on: 15/02/2013

Beautiful stuff - Just had lovely wooden seba bed delivered and delivery guys were just fab! … Read Full Review

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★★★★★

“Knowledgeable and Pleasant”

Written on: 01/02/2013

We received good and pleasant service on placing our order for furniture in the Lombok Tottenham Court Road store. It is nice in today’s environment to have knowledge and pleasant service and in our view surpassing the likes of John Lewis… Read Full Review

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★★★★★

““Many Many Thanks””

Written on: 29/01/2013 by TashP2005 (1 review written)

Many, many thanks. The cushions that I ordered have just arrived and I am VERY happy with them! They look amazing on my Seba bed that arrived before Christmas. I don't normally write reviews but after posting a question on the web chat option I was really pleased with the immediate response that I got, after I had asked about the possibility of 'matching' cushions. Thanks for the excellent and prompt service. … Read Full Review

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★★★★★

“Fantastic Service & Products”

Written on: 29/01/2013 by Annabelle68 (1 review written)

Extremely helpful customer service. I wish everywhere that I went I have great customer service like that. I am now the proud owner of 2 Lombok furniture pieces and will be going back to redecorate my bedroom! … Read Full Review

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★★★★★

“Fantastic great product ”

Written on: 21/01/2013 by Lizlewis76 (1 review written)

We purchased your Glass Topped Coffee Table and Wishbone Canton Chair – The service we received was great and they look fantastic in our room!… Read Full Review

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★★★★★

“Beautiful Light, fast delivery”

Written on: 20/01/2013 by Rex104 (1 review written)

I bought a beautiful crystal light from Lombok and it was delivered quickly and arrived in perfect condition. It now looks fantastic in our hallway. I was called after making the order online and a booking slot was arranaged. The product came exactly when I was told it would be here without any hassle. The light was packaged in polystyrene and cardbaord and was well protected - just the quality of product and service you expect from a top brand like this… Read Full Review

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★★★★★

“Fantastic service from Lombok”

Written on: 07/12/2012 by Pars765 (1 review written)

I ordered a beautiful four poster bed from Lombok. I got a call the next day from customer service to book in a day for delivery (very convenient and something which no one else I've ordered with has done). It was delivered to me within a week by super polite, lovely gentlemen. Very happy customer!… Read Full Review

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