Outside - www.outside.co.uk Reviews
Latest Reviews
★★★★★
“Excellent alternative”
Written on: 18/05/2013
A local shop tried to sell me a similar product for two and a half times the price. They were almost indignant when I said it was too expensive and suggested I'd be back. I will - to tell them how wrong they were. Exactly the right product, easily found on the web and allowed me to avoid Amazon. Thank you. (read more)
★★★★★
“Great Price and Fast Delivery”
Written on: 09/05/2013
Price was the same as buying direct from the Climbers Club but the free delivery option made buying from Outside the obvious choice - and then the books came next day!! Excellent service, many thanks. (read more)
★☆☆☆☆
“What a waste of time”
Written on: 30/04/2013
I ordered some trekking poles on line. I was at work when the courrier delivered them.I rang the courrier up. They expected me to go 10 miles to Preston to pick them up I asked the company to leave the poles at the post office.Said they couldn't. Also alternatively to leave the poles at my place of work. Said they couldn't do that without the retailers permission. Iwas left with no option but to ask them to send them back. Suggest you use post office to deliver in future because no one can... (read more)
★★★★★
“Gloves”
Written on: 20/04/2013
Great advice on 'phone and fast delivery. Excellent customer service. (read more)
★★★★★
“Fast delivery!”
Written on: 23/03/2013
Really fast delivery to Sweden! Cuold not be better! (read more)
★★★★★
“Recommended”
Written on: 14/03/2013
Ordered an item Sunday, it was dispatched on Monday and arrived on Tuesday. Item was properlay packages and a great price in the sale. (read more)
★★★★★
“Hassle free. Great value for money. The package...”
Written on: 12/03/2013
Hassle free. Great value for money. The package arrived promptly and was well wrapped. (read more)
★★★★★
★★★★★
“Faulty item promptly replaced”
Written on: 12/03/2013
I ordered a new Arc'teryx Haku ropebag with next day delivery. It arrived promptly but one of the plastic clasps was broken. Outside were very quick to arrange a replacement as soon as my faulty item was returned. They even covered my return shipping and were very helpful and kept me up-to-date. Good prices, good shipping times, I'd be happy to buy from them again. (read more)
★★★★★
“Good decision”
Written on: 11/03/2013
Excellent and fast service, abroad delivery with no problem. (read more)
See next 10 reviews
Showing 1 - 10 of 129 Reviews
★★★★★
“Great service, no hassle return and exchange”
Written on: 11/03/2013
Ordered a jacket at a great price in their sale, slightly too small, very easy and friendly process of returns. Thank you! (read more)
★★★★☆
“Fast delivery, reasonable price”
Written on: 03/03/2013 by compostman17 (1 review written)
Excellent delivery time, minimal packaging waste, goods as specified and free delivery.Whats not to like? (read more)
★☆☆☆☆
“Disappointed ”
Written on: 01/03/2013
Similar to a previous review, The online site is not updated quick enough so that you purchase an item then find out a day later it is out of stock. Very disappointed now I won't be getting a new jacket. (read more)
Outside's Comment
Written on: 04/03/2013
Hi there
We’re very sorry that we didn’t have the item you ordered in stock this time. We regularly review our systems and procedures to keep the website stock as close to the physical inventory as possible, however on this occasion unfortunately the stock on this item was incorrect. This has now been corrected.
Please accept our apologies for the inconvenience and if there’s anything we can do to help for future orders, please do not hesitate to contact us.
Regards
Phil Parker
Outside.co.uk Customer Services
Reply to this comment
★★★★★
“Excellent, prompt service.”
Written on: 01/03/2013
I ordered a crampon bag via the website on New Year's Day and received an email saying it had been sent on Jan 3rd. The item arrived in the North of Scotland, where I live, on the 4th. No sign of any holiday hangover there! What more could anyone ask for? Makes me wonder why some companies seem to be able to get stuff up here no problem (postage free in this case) when others seem to find it difficult and have the cheek to charge more. Unfortunately, some unseasonably mild weather has now... (read more)
★★★★★
“Bergaus Hurricane Jacket”
Written on: 01/03/2013
My purchase was easy to order and the delivery was very quick (4 days with free postage) concidering it had a bank holiday in between.The product was of high quality and at a very good price. well done Outdoors uk. (read more)
★★★★★
“Delivery”
Written on: 19/02/2013
Ordered 18th Dec, dispatched 19th, delivered 21st. Couldn't ask for more. (read more)
★★★★★
“Great Promp Service”
Written on: 18/02/2013 by Carls111 (1 review written)
The service was fast as the product arrived the next day even though I just had the standard free delivery. Neatly packaged anx correct item. A pleasure to order from. Thanks. (read more)
★★★★★
“Committed to the customer”
Written on: 18/02/2013
My first experience with Outside threatened to be spoiled by the non appearance of my Rab base layer which I had ordered for next day delivery. My email to the company was answered quickly, they chased up City Link on my behalf, and refunded the next day delivery charge without being asked. And I'm delighted with the price and quality of my new long sleeved tee. Thanks for a top quality service. (read more)
★★★★★
“Quick responsive service”
Written on: 17/02/2013
Bought a book as a present to be sent to a different delivery address. Requested a message to go with it. Received an email the next day acknowledging my requests and attaching the invoice to me rather than with the package. Great service! It's now now down to the post to get it there! (read more)
★★★★★
“Excellent website and outstanding service!”
Written on: 16/02/2013
I bought a book from Outside because they had a First Edition copy which I couldn't find anywhere else. It arrived only a few days after I ordered it and it came in loads of protective packaging, most of which was recycled, which was great to see. When I opened the parcel, there was a lovely wee note saying that the book had been signed by one of the contributors! No extra money please, just a signature thrown in for free. The book is for a friend's birthday, so this is a fantastic bonus.... (read more)
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Showing 11 - 20 of 129 Reviews
★★★★★
★★★★★
“Awesome customer service!”
Written on: 09/02/2013 by Rockmonkey77 (1 review written)
I ordered a new rope from Outside as the advertised price was very competitive. They reduced the item a couple of days later and emailed me to let me know the price had dropped so were charging me the lower price! I wouldn't have even known if they hadn't contacted me. Also it was exceptionally quick delivery which when living in London is very unique! Highly recommended and I'll be looking to use them again. (read more)
★★★★★
“£180 berghaus jacket for £119.95!”
Written on: 05/02/2013
Bought a jacket for £119.95 which was priced at £180 at the berghaus store and other shops! Very good customer service. Ordered on a Tuesday and paid for next day delivery by citylink. I was kept in touch by e mail about the status of my order and was able to track it online. Just received an e mail at 8pm! that my item had been dispatched and was with citylink. I was surprised and pleased because the shop is in the peak district and i have just seen on the news that roads are closed... (read more)
★★★★★
“Excellent All round”
Written on: 24/01/2013
Excellent Saving on my item. Money was not taken until the item was shipped. Item shipped as soon as the weather permitted. Courier had sense to leave package with a neighbour. And I love the coat, so Excellent all round thanks! (read more)
★★★★★
“Exceptional !!”
Written on: 22/01/2013 by R1CHTEA (2 reviews written)
Bought some goods at a very competitive price and sadly had to return as they didn't fit. Thought the supplier might drag their feet a bit refunding my money But not at all !! They refunded my money within a few days with no bother at all. I know I can buy with confidence that if I need to send items back, I won't get messed Around.... Highly recomended!! A+ service and very good prices. (read more)
★★★★★
“completely satisfied ”
Written on: 18/01/2013
fast arrival, jacket as specified and good value for money as it was on sale, would recommend outside.co.uk to friends and family as a trustworthy site (read more)
★★★★★
“Quick and efficient ”
Written on: 11/01/2013
Ordered a fleece just after Christmas which arrived quickly especially when I went for the free delivery. Unfortunately it was a bit too small but the returns system is easy to use and exchanged it for the next size up. Could keep track of how order and return were progressing on their website (read more)
★★★★★
“Excellant A#1”
Written on: 08/01/2013
Right information on the web site, good price, speedy delivery & good followup. (read more)
★★★★★
“My mistake dealt with very well ”
Written on: 06/01/2013
I ordered a jacket for a birthday gift and, once it arrived, I realised that I had ordered the wrong colour. I read through Outside's returns policy, which I thought was very fair and transparent. I therefore went about returning the item (which arrived very quickly- top marks for service in delivering exactly the item I ordered in double quick time and for free!). The return procedure was easy, unlike many firms who make it nearly impossible to return. I printed the form, sent the package... (read more)
★★★★★
“very quick response to my e mail”
Written on: 04/01/2013
I sent a e-mail in the morning and in few minutes l had a gentle response. Although i haven't received the product yet i feel confident that everything will be ok. Hopefully l will visit the site in the near future... (read more)
See next 10 reviews
Showing 21 - 30 of 129 Reviews
★☆☆☆☆
“Sell items that are out of stock”
Written on: 03/01/2013 by Samjamsam
They sell items they do not have in stock or can get in stock. Beware when ordering. You might be told a day later that you can not have it. Very disappointed. (read more)
Outside's Response to Samjamsam's Review
Written on: 04/01/2013
Hi there
We’re sorry that we didn’t have the item you ordered in stock this time. We have been very busy during our winter sale and product lines are selling out every hour. We regularly review our systems and procedures to keep the website stock as close to the physical inventory as possible, however on this occasion unfortunately the stock sold out in store before the website had updated.
Please accept our apologies for the inconvenience and if there’s anything we can do to help for future orders, please do not hesitate to contact us.
Regards
Phil Parker
Outside.co.uk Customer Services
Reply to this comment
★★★★★
“Great service as always, thank you. ”
Written on: 03/01/2013 by EmandNels (1 review written)
Great service as always from Outside. Love your store, wish you had an actual store near London or South Wales! I ordered the wrong book for my partner for Christmas, Outside have kindly agreed for me to return it for a refund and sent the right book which has arrived today. Excellent customer service, prompt delivery, the right level of communication and great products. Thank you very much. (read more)
★★★★★
“Rapid delivery ”
Written on: 18/12/2012 by Gardner2
V quick delivery and unprompted refund of next day delivery when the delivery Co got it wrong. Great service which I'd recommend and use again. Thanks, (read more)
★★★★★
“Excellent service from this company which I have never...”
Written on: 07/12/2012 by toshfal
Excellent service from this company which I have never used before. Website was good and they accepted Paypal which made life even easier. Free postage so price you see is what you pay. Super quick delivery and I was notified of dispatch. (read more)
★★★★★
“Great service”
Written on: 05/12/2012
I recently bought I jumper from outside but unfortunately it had to be returned as it did not fit. In the returns form I asked if there would be any recommendations for a better fit, but then did a new returns form as I thought it would be too much to ask. Apparently it was not too much to ask of the customer service staff of outside. Even though I did attach the second form I received an email 3 days after returning my product (I was very suprised it was so soon!) recommending another... (read more)
★★★★★
“friendly team,great service !”
Written on: 05/12/2012
nice and helpful service. good prices and fast shipping. who chould ask for more ? thanks ! (read more)
★★★★★
“Personal customer service”
Written on: 29/11/2012
Ordered a jacket for my mum for Christmas - she ume'd and ah'd about the colour choice (as only my mum could do) ! Outdoors were friendly, understanding and helpful - world class customer service, I'd say. Don't other companies get that you'd much rather have personal service than system generated emails/updates/reminders ??!! (read more)
★★★★★
“Boots for my wide feet”
Written on: 23/11/2012 by kincsem (1 review written)
My feet are too wide for standard boots. Outside.co.uk have been very helpful suggesting a boot and ordering it for me. There are delays from the boot supplier and outside.co.uk are keeping me fully informed. I am buying a few other items (poles, hat), and at my request outside.co.uk are keeping everything together for one shipment. I will be buying more from them in the future thanks to their customer service. (read more)
★★★★★
“THE BEST SERVICE TO SPAIN”
Written on: 20/11/2012 by alikantino (1 review written)
Best service to Spain. Great communication. Nice product selection. Easy web surfing. (read more)
★★★★★
“Great company.”
Written on: 20/11/2012
Great website. Very fast delivery. Will definitely use them again and recommend. (read more)
See next 10 reviews
Showing 31 - 40 of 129 Reviews
★★★★★
“Great internet service”
Written on: 19/11/2012 by cussy (1 review written)
I wanted to buy a Columbia Jacket but found reviews of the jacket saying they come up small, and various store guides saying that a Columbia 44" chest needed anything from a Large to an XXL !! Outside don't offer a size guide but do have a link to the Columbia website. Sadly the Columbia website does not include chest measurements in it's own guide, which seems to me to be a serious ommision on their part. It would probably have put me off except that reviews of the actual jacket -... (read more)
★★★★★
“Good service at good prices”
Written on: 01/11/2012 by boundah (4 reviews written)
I ordered a McNett Goretex repair kit from Outside on Monday and it was delivered on Thursday, free of postage. The best thing was that they didn't use City Link! (read more)
★★★★★
“Fantastic service to Sweden”
Written on: 31/10/2012 by vballmoc (1 review written)
I ordered at Outside, because the color of the Arcteryx ATOM SV Hoody was not available in Sweden. Of course, I would have liked to order within Sweden, but was happy to find Outside sales. The prices are about the same, at least after the shipping, so it was an easy decision to order. Payment was easy and delivery was super quick, order on a Wednesday evening and got it the next Tuesday morning. In fact, Monday would have been possible as well, but the Swedish Post Office tried to deliver... (read more)
★★★★★
“Just Great Service!”
Written on: 31/10/2012 by jamstotheslaughter
Just bought a small climbing guide and 'ticked' the free postage box. Guide arrived well packed and very quickly.....Great Service from people who obviously just want to please the customer.....and they have! I would recommend to all. (read more)
★★★★★
“Excellent service- Prompt delivery -and equally prompt...”
Written on: 29/10/2012
Excellent service- Prompt delivery -and equally prompt refund. (read more)
★★★★★
“Excellent job!”
Written on: 26/10/2012 by Christof
I was in a quandary as to where to buy an Arcteryx - Fission SV Jacket that I needed, the best price was on a site that I haven’t visited before ‘Outside’. The service was very good and when I asked about sizes, my questions were swiftly answered and my order was delivered very quickly. The website is very good and I was able to track where my consignment with ease as a tracking number was provided. The staff were very helpful and it was a joy to shop with them, I'll definitely be... (read more)
★★★★★
“Wonderful service ”
Written on: 24/10/2012 by Janet_Newell
Ordered a Rab jacket which was really reasonable price, my order arrived within 2 days, really impressed with the quality of service, keep up the good work. The jacket is perfect lovely colour and great fit , will definitely recommend this sit to friends and family. (read more)
★★★★★
“Incredibly fast and good value delivery”
Written on: 23/10/2012 by Riho
I ordered an Osprey Exos 46 backpack. I'm very happy with the delivery. I'm from Estonia, which much of Europe still regard as the end of the world, placed my order Friday noon and recieved parcel at noon next Tuesday! And it came with a very favourable price. That what I consider an excellent customer service. Thank you. (read more)
★★★★★
“Excellent Service, Great Price and Quick Delivery”
Written on: 18/10/2012
Nicely laid out website that is very easy to use. Great prices and very quick delivery. Happily use again and would definitely recommend. (read more)
★★★★★
“How all companies should be”
Written on: 15/10/2012 by hamishhc (1 review written)
I have found outside uk to be a really good retailer to deal with. They were efficient, I was kept informed about my on line order and when I needed a refund for an unwanted item it was dealt with efficiently and without hassle. Although shopping on line, you are kept informed by a real person. I would definitely recommend them and would use them again for future purchases. (read more)
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Showing 41 - 50 of 129 Reviews
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Outside's Comment
Written on: 01/05/2013
Hi there
We’re very sorry to hear that you've had a problem with your delivery. All our Next Day delivery parcels need to have a signature (or a designated safe place to leave them) so that we can know for sure they have been delivered. We do therefore recommend that all parcels are sent to an address where someone will be available all day to sign for the parcel, e.g. a work address.
We use a courier for most of our Next Day delivery orders, but for future orders, if you would prefer parcels to be sent via Royal Mail just mention this in the Customer Notes section of the checkout process and we will do our best to help out.
Regards
Phil Parker
Outside.co.uk Customer Services