Starplan Bedrooms Reviews - www.starplanbedrooms.com

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Latest Reviews

★☆☆☆☆

“Fitted Wardrobes”

Written on: 16/01/2017 by BiancaWillis (1 review written)

Went to the showroom and was impressed. Helpful staff. Agreed on a design. From that point on it's been a poor experience. Wardrobes are of poor quality. Warped doors. Fitters seem to have a that will do attitude. I refused to sign off their work. The company seems reluctant to deal with the issues. Have said warped doors are acceptable. Damaged panels can be disguised. Do not call you back. Would stongly advise to use other companies. Not even great value for money… Read Full Review

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★★★☆☆

“Second set of wardrobes first set damaged headboard...”

Written on: 15/01/2017 by asnow (1 review written)

Second set of wardrobes first set damaged headboard item replaced great second set chips on side of wardrobe panel chest of draws not in line marks on panel not a great finish against wall could be better go to sharps… Read Full Review

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★★☆☆☆

“POOR QUALITY”

Written on: 14/01/2017 by Aguirreqy24 (1 review written)

I purchased a 5 door wardrobe and 2 chests of drawers in 2010 .. took them a while to deliver the order and the robes turned up with 4 doors not 5 .. also pattern didn't match .. Star Plan rectified this and I thought all was Ok .. Now 7 years down the line the veneer is peeling off all 5 doors .. I am awaiting customer service from Ireland to contact me but I think they will charge me for the replacement veneer .. which I think is disgusting .. I expected them to last far longer than 7 years !!… Read Full Review

By Starplanbedrooms

Written on: 16/01/2017

Hi. Sorry to read that you are experiencing some issues with the furniture you purchased in 2010. It is rare for the problem you describe to present itself, but it is recognised within the furniture industry as “delamination”. This can occur over time for a number of different reasons, very often environmental. Had this issue presented itself within the relevant guarantee period we would of course have replaced the parts concerned without hesitation. Despite the guarantee having expired, in circumstances such as this we will always offer our customers the opportunity of replacing the parts for a small charge equivalent to the cost of manufacturing the goods. We understand how frustrating this type of occurrence can be and we believe we are unique in our sector of the marketplace in offering this of aftercare service. Our customer services team can discuss the options with you.

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★★★★★

“Professional efficient service!”

Written on: 11/01/2017 by BelfastAndy (1 review written)

Great service. Good clean workers who fitted the bedroom furniture on the morning that had been promised. Facilitated an electric cable at my request during the fit. No problems and both had a good sense of humour. Fast and clean… Read Full Review

By Starplanbedrooms

Written on: 16/01/2017

Hi. Its is great to read how happy you are with your new Starplan bedroom and that installation team helped out throughout the process. If you would be so good as to add your invoice number to your review it will enable us to identify the team involved and pass on your kind words.

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★★★★★

“"Star-struck"”

Written on: 11/01/2017 by Stevensonmd270 (1 review written)

The installers arrived on time as advised by text message. They approached the job of installing our bedroom furniture in a very professional manner. Their skill and attention to detail ensuring that they left absolutely minimum mess to be cleaned up afterwards was a credit to them and their company. Our order number was completed very efficiently with the team of two leaving my wife and I delighted with our "new bedroom"… Read Full Review

By Starplanbedrooms

Written on: 16/01/2017

Hi. Its is great to read how happy you are with your new Starplan furniture and the installation team. If you would be so good as to add your invoice number to your review it will enable us to identify the team involved and pass on your kind words.

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★★★★★

“absolutely fantastic bedroom furniture workman were...”

Written on: 11/01/2017

absolutely fantastic bedroom furniture workman were clean and tidy everything was left tidy I would not hesitate recommending starplan… Read Full Review

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★★★★★

“Excellent furniture and fitting”

Written on: 10/01/2017

Furniture fitted by two very professional, clean and tidy installers ( order no: WB 167780)!! Furniture has transformed the room, and we will be recommending Starplan if anybody asks!!… Read Full Review

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★★★★★

“Very Nice Wardrobe”

Written on: 10/01/2017 by MisterDB (1 review written)

We had our new Starplan Wardrobe fitted today, 10th January 2017, by two very professional and friendly delivery / fitters. (order number: 168310). We are very pleased with the quality of the wardrobe, just what we wanted and the two men fitted it perfectly for us. We would definitely recommend Starplan products to anyone. If we need anything else, we will shop at Starplan… Read Full Review

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★★★★★

“Fantastic job!”

Written on: 09/01/2017

Thank you so much Starplan for the wardrobes you have fitted in our sons bedroom. What a fantastic job you have done, from calling an hour before, to fitting, cleaning up after yourselves and 2 very friendly guys in Si & Joel!! This is the second room in our house that you have done for us and as always we will recommend you to family & friends. Order number should you need it 166735… Read Full Review

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★★★★★

“i found work good and tidy”

Written on: 08/01/2017 by ChayaDickinson (1 review written)

I found it was as said.good job… Read Full Review

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★★★★★

“evcellent, tidy and friendly”

Written on: 04/01/2017 by shelen (1 review written)

Very good bedroom fitters, on time and as the title says… Read Full Review

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★★★★☆

“Very professional and quality service”

Written on: 01/01/2017 by RossiItalian128 (1 review written)

Very appropriate level of service. Would recommend to colleagues and friends… Read Full Review

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★★★★★

“Love our new bedroom - first class job ”

Written on: 31/12/2016 by MrsGilchrist (1 review written)

From we first arrived in the showroom we were made very welcome by the Sales Team. I had been researching the company and products and had a fair idea of what we needed. The Sales Team took us round the showroom and advised us of suitable options available. We were able to adjust the selected package as we wanted a bigger chest of drawers and dressing table. We felt very at ease and were not rushed and the staff had answers for all our questions or queries. They also advised us of the… Read Full Review

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★★☆☆☆

“bad service in store”

Written on: 30/12/2016 by 428Warner (1 review written)

Staff couldn't be bothered when we went in to ask about fitting bedroom - nobody even acknowledged us when we entered store despite 2 members of staff being seated at desk with no customers. Showroom looked dated/ tatty and wardrobes looked warn in place. Presumably those fitted would stand up better to daily use. Eventually a member of staff did help but as we were left with reservations about the service & quality we would receive we used company in Stockport instead on the recommendation of… Read Full Review

By Starplanbedrooms

Written on: 01/01/2017

Hi. It is both disappointing and surprising to read that are unhappy with the service you received and the standards within the showroom you visited. Both of our North West England showrooms have had major refurbishments in the latter half of 2016 and we take pride in ensuring our showrooms are well maintained. Our trained showroom sales designers are always willing to help visitors to our stores although we do try to temper this by ensuring our customers never feel pressured. We want our customers to buy from us because they want to, not because we told them to! It is a pity that you chose to make your purchase elsewhere as over 100 Starplan customers every week are very happy they chose us, but we hope it works out as you hoped. Thank you for bringing your experience to our attention. If you would be kind enough to let us know which of our showrooms you visited, and when, it will help us identify any potential training needs.
The Customer Care Team.

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★★★★☆

“Good service”

Written on: 24/12/2016

Very good service from start to finish, especially the two guys who came to fit the rooms. Very clean work and overall v. satisfied. Have to phone re two shelves missing but hopefully that will be as easy to sort as the rest of the room was. … Read Full Review

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★★★☆☆

“badly fitting drawers”

Written on: 21/12/2016 by anniemay1 (1 review written)

just received my new set of drawers.Two out of £ drawers are not closing properly When i took the top one out there is also a bit out of it.not a great reveiw for my first Starplan purchase… Read Full Review

By Starplanbedrooms

Written on: 21/12/2016

Hi. Sorry to read that you have experienced issues with your recent purchase. Did you report the problems to your delivery team? If not don't worry, just contact your nearest of our distribution centres which can be found at Dungannon, Warrington & Wednesbury - details can be found on our website. If you are unable to get in touch before our Christmas Break, please add your invoice number to this review and we will contact you when the offices reopen on 4th January. Please rest assured that we will resolve these issues as soon as possible.
The Customer Service Team.

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★★★★☆

“Fitted bedroom review”

Written on: 21/12/2016 by bjwilkinson54 (1 review written)

Excellent job...in the end. Fitters very tidy workers and did a neat job. Factory got the wrong number of shelves in the fitted bookcase but Starplan were very quick to sort (1 week). They also fixed the edging of the centre box of the fitted bookcase - this was originally sent out with maple edging which was not covered by the doors on the book case and clashed with the walnut of the bookcase. some of the edging on the wardrobes is maple but is not as noticeable - one of the few things that… Read Full Review

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★★★★★

“Beautiful fitted Wardrobes”

Written on: 19/12/2016

We are so pleased with our new fitted wardrobes in two of our bedrooms. They are really beautiful. I was genuinely delighted when I saw the finished wardrobes. The wardrobes transform the two rooms. They are finished to a really high standard, they are so tastefully done. The two Starplan fitters who did the work were gentlemen. They worked skillfully and professionally for the duration of the work. Everything was finished off with such high quality and detail. They were also neat and tidy in… Read Full Review

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★★★★★

“delighted”

Written on: 18/12/2016

Had our wardrobes fitted last month.. a painless exercise. Day was arranged.. fitters rang before hand to confirm. bedroom was clear, (except for bed) and four hours later, everything was in place. Packaging was removed, carpet vacuumed and mirrors polished! highly recommended, the only extra they could have done, was hang the clothes up :). Great service, from showroom to fitting. Ref TH-164775… Read Full Review

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★★★★★

“Hassle free satisfaction ”

Written on: 18/12/2016 by Silvarj343 (1 review written)

From first entering the showroom to saying thank you and goodbye to the fitters everything went smoothly. The salesperson was particularly helpful and even though we later changed our mind on some details getting our order amended was simple. Our furniture was delivered as promised and the two fitters were friendly efficient and tidy. Our order no. Is 163664… Read Full Review

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