Starplan Bedrooms Reviews - www.starplanbedrooms.com

★★★★☆
4.4 / 5
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Latest Reviews

★★★★☆

“Well fitted bedroom”

Written on: 26/07/2016 by Sleeyhead (1 review written)

The bedroom fitters arrived within the time slot previously advised. They were courteous and very industrious. The bedroom was fitted to an extremely high standard with little or no mess left at the end. Well pleased with the quality and look of the bedroom… Read Full Review

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★★★★★

“Top quality product”

Written on: 25/07/2016 by Yasmin354 (1 review written)

Excellent service from showroom staff who designed the furniture to our spec and were very knowledgable about the product. The furniture was delivered on the agree date and expertly assembled by the fitters who cleaned up afterwards with no mess. Well pleased with the quality and finish of the sliderobes and the free standing wardrobe. We had previously purchased sliderobes from another company but Starplans furniture was far superior and better value for money. Would have no problem… Read Full Review

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★☆☆☆☆

“Poor customer service following fault after fitting”

Written on: 25/07/2016

I recently had to pay £40 ( which would be refundable if covered by warantee) to have an engineer come out to look at my bedroom furniture as a hinge had come out. Star plan could not tell me before hand wethet this would be covered under there 10 year guarantee. Engineers came fixed the problem by replacing plugs and putting a new hinge on the door. This morning a phone call saying not covered as it wasn't a 'manufacturing or fitting error'. Therefore no refund. I am appalled because I… Read Full Review

By Starplanbedrooms

Written on: 26/07/2016

Sorry to read that you are dissatisfied with our ‘Aftercare By Starplan’ service. This service was specially set up to provide a low cost option to any customers who suffer Accidental Damage or Wear & Tear, which are not covered by our 10-Year Guarantee. We hope that by having the damage repaired by one of our trained professionals you can enjoy the remaining 7 years of you guarantee period, and beyond, with no further issues. The charge is applied solely to cover our travel and labour costs in such events.

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★★★★★

“Great sliderobe choice, installation, sales & cust service”

Written on: 22/07/2016 by 470RussoItalian (1 review written)

I was very impressed with everything about my experience with Starplan. From the great range of products to the competitive prices, from the sales person and design through to the installation. It's been an all round success… Read Full Review

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★★★★☆

“Excellent Fitting”

Written on: 20/07/2016 by mikeharrisuk1 (1 review written)

We had an unfortunate experience with the sales person and it turns out he didn't measure properly and therefore we have a short coming on one of the doors of our built in wardrobes and this needs to be replaced. We didn't gel with the sales person and I think we were just unlucky. I don't want to stick on this point though as this is being dealt with star plan directly and is still under investigation. The quality of the product is incredible and we couldn't be happier. It took a while for… Read Full Review

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★★★★☆

“Great Bed”

Written on: 16/07/2016

We've had our new bed for 8 months now, and it is great. This is the 4th bed weve had from starplan, having bought beds for the kids and the spare room over the last 5 or 6 years. All have been excellent. Would have been 5 stars but for not being able to book a timeslot for delivery… Read Full Review

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★★★★★

“Fitted Bedroom 151615 - 152607”

Written on: 14/07/2016 by KamronTierney (1 review written)

First time we've tried Starplan and we are impressed. The showroom staff were helpful without being "in your face" and were quite happy to leave us alone to browse. Once ordered, a representative came out to confirm the measurements I had given them. On fitting day, the two guys arrived nice and early and just cracked on with the job. They were very pleasant and polite and cleaned up after themselves. There was no mess or packaging to dispose of - they took it all away with them. The… Read Full Review

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★★★★★

“157262”

Written on: 10/07/2016 by jsCooley388 (1 review written)

I had slide robes fitted in my daughter's bedroom. The wardrobes look very well, ceiling to floor, wall to wall, two cashmere panels and two mirrored panels. I dealt with a male member of staff in the Abbeycentre branch who was very helpful and the two fitters worked well and made a great job of the fitting. When I looked at the wardrobes in better detail, there are adhesive marks on the mirrors from the stickers, the fitters tired to get this off but it was still there along with small blue… Read Full Review

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★★★☆☆

“Poor after care”

Written on: 09/07/2016 by Sandlemming (1 review written)

I have now had 2 fitted wardrobes by starplan. The first was over 3 years ago and I was pleased with the quality and look of the wardrobes. However I have just had my daughters room fitted with wardrobes and a bed and though they look nice. The finishing touch to me needed to be better. There were noticeable gaps between the wall / ceiling to the wardrobes. Which needed to be sealed. As they did with my original wardrobe. Having contacted starplan they have refused to come out stating it's the… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 09/07/2016 by 1966Allen (1 review written)

terrible workman ship terrible customer services Never return your calls, the job was supposed to be completed on 7-1-16, we are still chasing them up to complete now 10-7-16. No rush to resolve issues & then they turn up with wrong or damaged goods Ive seen better customer service on rouge traders … Read Full Review

By Starplanbedrooms

Written on: 12/07/2016

Hi. I am very sorry to read that your are unhappy with our service. If you could please call the store manager at the branch were you placed your order and ask them to pass your contact details to the Operations Manager, he will investigate your concerns and do whatever can be done to resolve your issues. Thank you.

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★★★★★

“Order no 157639”

Written on: 09/07/2016 by ngHiggins306 (1 review written)

I am very pleased with the bedroom furniture for my daughter. The fitters were very helpful and pleasant. Thanks… Read Full Review

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★☆☆☆☆

“Beds”

Written on: 09/07/2016 by ulCochrane381 (1 review written)

Starplan Beds are not intended to last more than twelve months. Cant recommend their after sales service at all. Faulty mattressess replaced and in just over twelve months same fault. Wont do anything. Not under warranty. Rubbish after sales care. Would not recommend their beds to anyone… Read Full Review

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★★★★★

“Fitted kitchen”

Written on: 08/07/2016 by Kitchen2 (1 review written)

My order number is 155049. Great service really mannered team of fitters. I really liked that they came early and just got on with it. They worked solidly and quietly and didn't disturb the family. A bit of noise as you would expect but no mess which was great we had just got the builders finished and I expected more mess, but no they did everything within their van. And the result was terrific so pleased with my kitchen and the fitters gave me a brief guide of all they had done. Used them… Read Full Review

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★★★★★

“fitted bedroom suite”

Written on: 07/07/2016 by COCKLES (1 review written)

we had new bedroom suite fitted 5 july 2016 excellant workman ship completed very professonally by two young gentlemen thoroughly pleased with all aspects of the quality and price and politeness of workers from two very satisfied customers.order number 153781… Read Full Review

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★★★★★

“Fitted bedroom furniture 157107”

Written on: 05/07/2016 by TheWyliebloke (1 review written)

Excellent service from start to finish. From the moment we were greeted in the Dungannon Showroom by the very friendly and highly informative staff we were well looked after, any questions we had were answered there and then, any requests were catered for and we were also given recommendations for things we hadn't thought about. Before I had left the showroom I had already received a text to tell me the fitting date for the furniture and the staff were able to find out roughly what time they… Read Full Review

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★★★★★

“Excellent job”

Written on: 05/07/2016 by Princessj124 (1 review written)

just had our bedroom furniture installed and delighted with it.The sales gentleman was very helpful and patient as we had to amend size to fit our room.The fitters were very quick and efficient and left the room clean and tidy. Thanks to all the starplan team… Read Full Review

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★★★★★

“Bedroom Furniture Order Number 150471”

Written on: 05/07/2016 by colin62 (1 review written)

We recently had Starplan wardrobes and cabinets fitted and we are extremely pleased with both the quality of the furniture and the customer service received in shop when discussing our requirements. We would also like to mention the two fitters who were courteous and did a really great job fitting the furniture. The got straight to work and didn't stop until the job was complete. They also left the bedroom clean and tidy afterwards, taking all packaging, etc. away with them. This is the third… Read Full Review

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★★★★★

“1st class from beginning to end. ”

Written on: 04/07/2016 by Roberttodd (1 review written)

After successfully fitting out bedrooms one and two, it was a no brainier to engage Starplan again to complete the renovations. From the start, Starplan representatives gave great customer service - they ensured that I got exactly what I wanted and fitted on the day appointed by two very polite and competent tradesmen. My wife and I are delighted by the result. 1st class. The room now has the "wow" factor… Read Full Review

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★★★★☆

“Good service”

Written on: 01/07/2016

Lovely wardrobe, exactly what I ordered, my daughter is very happy with it. Delivery and building very quick and efficient. Order number 156452… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 01/07/2016 by MalcolmHarvey (1 review written)

Terrible customer service. Deceitful . Be warned !… Read Full Review

By Starplanbedrooms

Written on: 05/07/2016

Hi. I'm very sorry to read that you seem to have had a poor experience with us. Please contact the manager at your local Starplan branch or contact our customer services team via our website. We would like to help resolve any issues you feel you have.

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