EVBC European Breakdown Cover Reviews

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★★★☆☆
2.9 / 5
From 9 reviews
56% of users recommend this
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Latest Reviews

★☆☆☆☆

“Misleading at the very best.”

Written on: 22/08/2013 by NeveruseEVBC (1 review written)

I purchased breakdown cover, the benefits schedule said 'spare parts for essential repairs' 'Unlimited'. My car broke down (despuite being under 2 years old (owned from new)) and they refused to pay for any parts! The small print says they will only pay for parts if the parts are not available locally, i.e. if the garage your car is taken to cannot source the parts… Read Full Review

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★★★★★

“Excellent Cover”

Written on: 26/06/2013 by JasonMickle (1 review written)

Just come back from the south of France - evbc was a life saver! Following engine bother they were out within the hour and got us back on the road. If I had to pick one thing - you have to call the assistance number on your policy docs, the number on the website is just for sales and general enquiries. 10 out of 10 from me… Read Full Review

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★★★★☆

“I cancelled and got a refund”

Written on: 06/06/2013 by BrianHolsworth (1 review written)

I bought a policy for my trip to Spain in May. I had to cancel and had a refund the same day through the website. Would have been nice to be able to call though… Read Full Review

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★☆☆☆☆

“no contact,no service and no refund”

Written on: 09/04/2013 by davidjeffery (1 review written)

Recently took out a policy with this company for a short trip abroad, from reading the website it gave the impression that we could change details free and easily, WRONG. Their call centre is non existant, they have not replied to the e mails sent and it now appears as though although Paypal act on their behalf to collect the funds, as there is no final product there is no redress, so no money back. Would suggest that you avoid this company, we are trying through paypal to get a refund or if… Read Full Review

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Evbc's Response to davidjeffery's Review

Written on: 26/04/2013

I am sorry for the problem that you have experienced. We have not received any emails from yourself. For customer enquiries, our system details that this needs to go through the website here:

http://www.evbcbreakdown.co.uk/contact.aspx

We action these within 2 days. If you require a refund - this can be processed immediately.

Kind Regards,
The Team @EVBC

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★☆☆☆☆

“I'm sorry, we don't recover from main roads!”

Written on: 05/04/2013 by Meadoway (2 reviews written)

Setting up the cover was easy fast and appeared to be very good value. Blew the top hose on last day of cover while driving past Dunkirk in France. The Operator irritatingly asked me all the same questions as on the application, and told me she was not able to check my membership!! and would ring me back. She also advised that they didn't recover from any main roads, WHAT? - and that they would not be able to recover me from any private property - (i.e a service station or any owned property… Read Full Review

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★★★★☆

“European breakdown EVBC”

Written on: 20/03/2013 by Adam-as (1 review written)

Good experience. Easy to use website & they email the policy document immediately. Policies are comprehensive compared to many out there and for the price, well it's pretty hard to beat… Read Full Review

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Meadoway's Response to Adam-as's Review

Written on: 04/05/2013

Yes, they make it really easy to take your money and send through worthless policies. Adam-as clearly never had to claim on the policy, he would have had a shock if he did, and certainly would NOT have written that report if he had.

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★☆☆☆☆

“Waste of time”

Written on: 18/02/2013

Took out cover car broke down before cover started and hire car for my trip so no longer needed it , could not contact them at all the rang number on cover certificate but the say they don't deal with them so emailed 3 times still with no reply (. Steer clear. )… Read Full Review

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★★★★★

“Really good experience”

Written on: 31/03/2012

Policies are really comprehensive considering the price. They beat the AA & RAC handsdown especially when you consider the price… Read Full Review

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★★★★☆

“Good Points: Price, Service (they use Green Flag as...”

Written on: 08/03/2011 by marko80 (1 review written)

Good Points: Price, Service (they use Green Flag as the assistance company)

Bad Points: No problem contacting the assistance after policy bought, but contacting EVBC (who arrange the policy) was not easy. You have to use a webform. Guess this is why there prices are so good.

Overall: Pretty happy - could improve means of contacting company for greater convenience, but really happy with the product… Read Full Review

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