DPD Express Parcel Delivery Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
591
31% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
DPD UK Express Parcel Delivery - Ask a question now

Media Gallery for DPD UK Express Parcel Delivery

DPD Express Parcel Delivery

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Not Very Good”

Written on: 25/07/2015 by notsmilingtoday15 (1 review written)

I re-arrnaged at my expense £5 for a delivery when I would be home ALL DAY. They text me to give me an hours window.... They didn't ring or knock or leave a card although their website says they did and even gave me the number of the card????. I rang up and I don't think they even KNOW where I am...I am supposed to wait now until tonight for another delivery!! IF it doesn't get delivered I shall have to write off my £5 and send my order back and HOPE I get a full refund. My nearest depot is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Non-Existent Delivery”

Written on: 24/07/2015 by Portert1968 (1 review written)

My parcel was due to be delivered but never arrived. Waited over a week and nothing. Had to end up calling my supplier for them to send another parcel out. Unfortunately my supplier uses DPD for its delivery, so I may not even get this parcel either. Not impressed and as the delivery was special cat food for my cat who has an immune disorder, neither was the cat. I have had a week of constant wailing and meowing because the food hadn't arrived and the only substitute food available was not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The Best”

Written on: 22/07/2015

Consistently the best courier company I have used. Text in morning with a 2 hour delivery slot and with the option to change date etc, no waiting in for 14 hours like some other companies think it is fine to inflict on us. Regular courier is always cheerful and helpful. Use them often and have never been disappointed with their service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What customer service ?”

Written on: 22/07/2015

Waited in - no delivery . No direct contact details link available from text or email . Finally found on website . No explanation available - was asked to ring back in an hour . Rang back - first attempt the employee burst out laughing and put phone down . Second attempt - finally established had tried to deliver to wrong address . No apology given but given "upgrade" to deliver next day . Then receive standard phone call saying we had't been in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Bucking the trend?”

Written on: 21/07/2015 by Cooney411 (1 review written)

After reading many reviews about DPD - most saying how awful they are I was a bit worried as I was due a parcel from Amazon today. However, I was given a one hour slot and was able to track my parcel. It arrived on time and the driver was really curteous. Guess I was one of the lucky ones? … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid”

Written on: 16/07/2015 by Mogle (1 review written)

just awful. Their customer service does not exist. Impossible to contact. Been home now four days waiting for an important parcel. According to their driver there is no one to sign for the parcel, according to my CCTV no driver have ever turned up. The driver got correct address and my phone number. Other delivery companies deliver regularly to this address without any issue. I will recommend anyone to avoid this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beyond belief”

Written on: 06/07/2015 by louisandmard (1 review written)

This company cannot carry out a delivery without a series of setbacks, so much so that a simple item was returned to the depot spontaneously, left there without any further action and I had to call the insurer that uses them (no sane way of communication with dpd directly and no answer) four times. It must be companies like this that contribute to the UK's low productivity figures. Somebody should tell them mankind has been to the moon and we have the Large Hadron Collider up and running, dpd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Delivery Service”

Written on: 30/06/2015 by an33l (1 review written)

Friday/Saturday: It started on 27th June 2015, a card saying “ Sorry We Missed you” with a Consignment card , I was thinking, How I missed and was blaming myself for the mishap. I have tried to call Leeds depot immediately to get it sorted, No one picked it up. And in the evening I have arranged an re-delivery for Monday. Sunday: An important appointment has been scheduled on Monday, So I called the Depot and customer executive to arrange Local Depot Pick up, None have answered the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service is very poor”

Written on: 30/06/2015 by markatkinson (1 review written)

I missed a delivery from dpd and the card they left said i could arrange for it to be dropped of at various shops in my area which would have been great. However when i rang up to arrange this i was told no shops were available that were closer to the depot which is 23 miles away from my house!!. She actually said "were not far from you do you want to pick it up" lol its a 46 mile round trip!!. I sent an email to ask about this problem and though they promise to get back to you in 90 minutes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WIll avoid using again”

Written on: 26/06/2015 by HughDavies1 (1 review written)

I have a friend who says he has used DPD for his business very successfully. However, on my first attempt, the package was never picked up, and I was only notified by my customer a day later. I then spent the next 3 days trying to get a response from DPD to help, and only when I resorted to slagging them off on social media did they respond - but what a pathetic response! I would assume they are too big to worry about customers anymore, and are all earning enough to not worry. I will avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“express delivery ? ha ha ha”

Written on: 24/06/2015 by Henryo31 (1 review written)

would not even give this one star order from abroad got to one hour drive from my home in Scotland then gone! no one can tell me where.one month later nothing company had to send new parcel,this is a large parcel not small easily lost parcel.Tracking info still saying great news parcel is on its way.what!,dpd oh no no no never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE”

Written on: 18/06/2015 by DINGLEDELL (1 review written)

WITHOUT ANY QUESTION THIS COMPANY IS THE WORST I HAVE EVER USED , B/T SENT TWO SIM CARDS TO ME BOTH DPD LOST ,AND GAVE ME A ME NOTHING BUT RUBBISH INFO UNTILL AS FRIDAY 18/06/2015 THEY TOLD ME THEY HAVE LOST THEM. WHY DO BRITISH TELECOM USE SUCH A JUNK COMPANY??… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 17/06/2015

Although their delivery was on time and I was notified by text, when I opened my parcel the contents were smashed to smitherines. The box had not been dropped, causing the glass sheets to break, the box must have been kicked around to cause that much damage. I've had this same material delivered lots of times via other couriers and NEVER had a breakage before. MY ADVICE - Use someone else!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Just dropped my expensive bag to the neighbour then run”

Written on: 06/06/2015 by Obalagee (2 reviews written)

I was at home, I heard as the delivery guy just drop in the notice about he not found me at home, I immediately run out but he disappeared quickly. I must say he should be very quick. They left my expensive package with the neighbour. I'm not joked when I asked to don't do that when they asked what they should do when I'm not home. This company was the first who couldn't knock on the door or ring me on my phone. I was home but they failed to delivery my package… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best of the bunch"”

Written on: 30/05/2015

I get quite a lot of deliveries to my home and DPD are by far the best - I think their tracking system works very well as it gives 'real time' progress of a one hour window delivery, which saves waiting around all day. I can only speak of where I live just outside Basildon, and the driver, Ash, is always very helpful. Excellent service, thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible first-timer”

Written on: 20/05/2015 by Kamryn440 (1 review written)

Made an international delivery using this service in 2013 and till date, my parcel never got delivered. Was doubting at some point that they actually existed .... Never again :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst service ever !!!!!!! ”

Written on: 14/05/2015 by 468Shields (1 review written)

I am really disappointed from DPD service and it was happened several time. I have never received my parcel on the time!!! Was always few days delayed and they never explained what's happened. They changed my delivery date by themselves without informed me !!! I am really unhappy and will never recommend anyone this service !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The best delivery company out there”

Written on: 14/05/2015 by TatianaGillespie415 (1 review written)

Always provided excellent service - very rarely - less than 1 in a 1000 times do they delivery late. The 1 hour time slots make it much easier to plan your day - rather than waiting in all day you just make sure you are home for that hour. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor ”

Written on: 11/05/2015

i have had countless conversations via regarding a delivery of a new mobile phone, it has been said on 3 occasions that it would be deliveried on a specific date and has never happened. i am currently still waiting on this being deliveried, it was 'apparently' out for delivery today, i checked again this afternoon and it has mysteriously beein returned to depot!! I wouldnt advise this company for anything in a hurry, im appalled at how i have been quickly fobbed off via email and cannot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worse service ever”

Written on: 08/05/2015

Vodafone uses DPD. 4 deliveries over 3 years. Absolutely rubbish. Despite being given my work address and postcode they deliver to any random building because it is close to the ring road and they can knock seconds off their schedule. Can you contact them? No. The customer service agent has just cancelled my delivery because I emailed (no phone number) to say that my location on their tracking delivery map is not my address!!! The address isn't wrong - his database is. I am so angry. Please… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview