DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Terrible service by lying drivers”

Written on: 26/07/2016 by Hickeycg226 (1 review written)

This company should be closed! They lie about turning up, they do not bother even trying to pick up the parcels, then tell their people they did try (even when I stayed in all day losing a days wages because of it) and then change the pick up date to another day without letting you know! You need to use a DIFFERENT COMPANY if you want any chance of your parcels being picked up. DO NOT USE - NOT RECOMMENDED!!!!!… Read Full Review

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★☆☆☆☆

“Poor experience”

Written on: 20/07/2016 by Alexa181 (1 review written)

Completing the correct information and stating a safe place to leave the parcel the instructions was not followed. Before I even got home (which was 3 minutes after the delivery time bracket started) I received a txt message and an email alert saying nobody was home so therefore the parcel could not be delivered. I just missed the van so thought no problems the van is nearby as I saw a dpd van a street away, so therefore I could just give them a call it will just add an extra 5 minutes onto the… Read Full Review

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★★★☆☆

“Late and No Care For Package”

Written on: 15/07/2016 by Whitneyo1961 (1 review written)

Paid extra for a company to deliver my parcel before 12 on a saturday, recieved a message that it would arrive between 11.39 and 12.39, which is still over the time frame they had told me and yet the driver didn't arrive till 13.45. He also bashed the parcel on the doors and stairs of the block of flats I live in. Luckily my parcel had rigid internal packaging but this still isnt the point especially that the box had 'Fragile' written over it. Would rather use another courier that I know… Read Full Review

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★★★★☆

“Delivery to Scottish Islands”

Written on: 14/07/2016 by Jaylenu428 (1 review written)

Good trouble-free delivery with tracking a the way… Read Full Review

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★★★★☆

“Delivery to Scottish Islands”

Written on: 14/07/2016 by Jaylenu428 (1 review written)

Good trouble-free delivery with tracking a the way… Read Full Review

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★☆☆☆☆

“Amazon Delivery”

Written on: 12/07/2016 by NiaKeller (1 review written)

Dogs barked and then the door bell rang. As I was walking towards the front door a parcel flew threw the letter box. I could hear plant pots being bashed together and items being moved ..............I opened my front door to see the delivery person trying to place a large parcel in between my plants and garden ornaments that I had arranged upon my porch. Startled he stood up and handed me the large package. I took the parcel in fuming. When he had gone I looked at how he had bashed my plants… Read Full Review

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★★★★☆

“Ok service. Have room for improvement”

Written on: 12/07/2016

Overall Satisfactory delivery from DPD. However, I will like to point out some flaws. 1st: Being the first time user of DPD service. I needed some sort of clarification about how the delivery works, and after painstakingly written a email to DPD, there weren#t any reply even though they promised to get back in touch within 24 hours. 2nd: My parcel delivery was a little late(30 minutes) outside of the one hour window… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 11/07/2016 by Karter294 (1 review written)

the only delivery service I ever have a problem with. Left instructions to post through the letter box OR leave with a neighbour if they needed a signature. Cancelled all plans to wait in for the parcel as there always seems to be some problem and even left front door open but received a text saying no one was in?? Apparently it's down to the drivers discretion wether they follow the instructions or not. Rubbish as always however the company I ordered through have refunded the next day… Read Full Review

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★☆☆☆☆

“Totally Unreliable”

Written on: 11/07/2016

I ordered my new phone yesterday and it was due to be delivered today. Got my slot of 7.40-8.40pm. Tracked the delivery on their web site, came away from a dinner party when it said the driver was 30 minutes away. I kept tracking it watching as the driver delivered everyone else's parcels. I was number 140 of the deliveries. When he delivered parcel 139, the time changed to 5 minutes... The tracking info then changed to "we were unable to deliver your parcel" phoned dpd straight away, they… Read Full Review

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★★★☆☆

“Okay overall, disappointing driver”

Written on: 07/07/2016 by MarkLarson (1 review written)

Whilst the delivery of my computer was done in a speedy manner, as you would expect from DPD, the driver got to my door and was ready to post a "You were not in letter" of some description. The driver verbally told me that he thought no one was home, and I know for a fact he hadn't checked beforehand as I was watching the door to be ready for the delivery. Obviously I understand the need to be as fast as possible, but not to the detriment of a customer who was patiently awaiting a delivery in… Read Full Review

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★★★★★

“Great Job - Delivery DPD Guy.”

Written on: 29/06/2016 by Bonyhub (1 review written)

Thanks -  DPD Delivery Guy ! I was expecting delivery for exchanging my faulty Iphone 6 with new one via DPD today . The delivery guy arrived on sharp 10.50 am as per dpd message. My phone backup was almost about to finish and that guy waited for more 5 minutes till i finished the backup calmly . Really appreciate the patience the way you kindly spared time for my backup to happen and then exchanged the phones . Thanks a ton. Please keep up your good work… Read Full Review

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★☆☆☆☆

“Absolutely Terrible company”

Written on: 22/06/2016 by Ariel174 (1 review written)

DPD what a joke. Gave me the option to change my Delivery date to avoid not being home. Promised me a 1 hour slot. I changed the due date, waited for the 1 hour slot to be given to me, nothing. Used the contact us requesting information on the delivery, answer is promised within 90 mins again nothing. Escalate my request as per their page get a reply promising someone would be in touch, again nothing. Wait home all day no parcel. Following day parcel arrived ( luckily I had not left for… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 16/06/2016 by colinb21 (1 review written)

This is without a doubt THE worst company I've have ever used in my life. I sold a loved item via eBay to help make ends meet and pay my daughters nursery fees I sent the item via dpd the item arrived at the buyer completely smashed to the point it was clearly thrown about the box had two massive fragile signs and marked on every side this way up also packed with three rolls of bubble wrap and packing peanuts. I contacted there make it right team who only said tough you item is a restricted… Read Full Review

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★☆☆☆☆

“Didn't turn up!!”

Written on: 12/06/2016 by swGregory234 (1 review written)

After taking day off to have a mobile collected and receiving an e mail saying 9 - 5 then on the day of delivery another e mail to say collection between 12 - 1 there was a no show… Read Full Review

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★☆☆☆☆

“Appalling service - four failed delivery attempts so far!!”

Written on: 07/06/2016 by Gissellep368 (1 review written)

I rarely write reviews, but the service I've received from DPD is beyond awful so here I am! So far, I've been waiting for two weeks for DPD to deliver my new phone which I ordered through Vodafone. Four failed attempts and 5 hours on the phone later, it still hasn't arrived. First attempt (May 31st): I was at home all evening but instead received a text at 18.53 stating that they couldn't deliver my parcel because I wasn't in. I called to work out what happened but they couldn't reach the… Read Full Review

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★☆☆☆☆

“Poor and terrible”

Written on: 03/06/2016 by shjs7 (1 review written)

I have been waiting to receive my parcel more than 2 weeks now. I have arranged to leave the parcel to my neighbour however they didn't follow the instuction and left the missing cards 5times. Now I have arranged to pick it up from the one of local shops but they keep change the delivery date every day. The customer service team has provided me worng information about my parcel and when I complained they seems ignore to answer it and repeate to using stendard email just like a robot!!!!!!… Read Full Review

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★☆☆☆☆

“Incompetent ”

Written on: 02/06/2016 by Donaldson237 (1 review written)

This is now the second week I've been waiting for my parcel. First they couldn't find my address so i gave them directions and screen shots of google maps. Why i had to do this for a delivery company is still daft. Anyway, second try they said no one was in but left a red card. Third time they didn't turn up and couldn't find my address again. Fourth time they left it in the depo for about 5 days. Fifth time i said to leave it in my safe place. They ignored this and said was no one to sign for… Read Full Review

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★★★★★

“He is the best! Best delivery service ever! What a babe”

Written on: 28/05/2016 by RoderickBrady (1 review written)

He is the best! Best delivery service ever! What a babe… Read Full Review

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★☆☆☆☆

“Failed parcel collection”

Written on: 26/05/2016 by Chrisso123 (1 review written)

The parcel was due tone collected in a one hour slot. 2 mins into the hour i got a message to say i must rearrange collection as they had attempted delivery and no one was home. I was home no one called and no card had been left. It then cost me£8.00 in phone calls trying to rearrange and lodging a complaint!! Still no collection or resolution. Steer clear of them. Very surprised they drive vans. They should wear masks and ride horse driven carridges!… Read Full Review

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★★★★★

“Always on time!”

Written on: 24/05/2016 by Matthiast484 (1 review written)

I was given a one hour time slot for my delivery; it arrived within time. I was even able to track the whereabouts of my parcel, including how many drops the driver had before mine. Fantastic. The driver left my parcel with a neighbour as requested. He was courteous & helpful towards this elderly lady. No complaints whatsoever!… Read Full Review

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