DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Lost parcel”

Written on: 01/05/2015 by AlaniClark412 (1 review written)

Reading all the reviews i am not surprised. They lost my parcel after they scanned it showing it as received and awaiting delivery. They did not have the audacity to contact me to tell me. They asked me to contact the sender again and have it redelivered even though DPD lost my parcel. Don't use them… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 28/04/2015 by Cowanfp242 (1 review written)

Having spent the last twelve hours waiting for this to arrive (patiently watching the driver circle my work address via the tracker)they haven't bothered to deliver it. Having called them, have been told that they didn't deliver it because they saw someone leaving the building and assumed it was me. My office employs over 500 people and the majority of us were here which makes this the most piss-poor excuse I have ever heard. Would have been far happier if I was told they simply forgot. Having… Read Full Review

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★☆☆☆☆

“Inefficient and unresponsive.”

Written on: 27/04/2015 by Gentry1956 (1 review written)

Failed to deliver as promised. Failed to keep informed. Not sorry… Read Full Review

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★☆☆☆☆

“Wasters ”

Written on: 18/04/2015 by Bellax91 (1 review written)

Delivered a £600 phone to the wrong address milesaway not even in the same postal zone. Claim it's not their fault and there is no liability. Zero response from customer services. my phone company EE might aswell have given the phone to some guy out the front of their office with post it not giving a description of the general location of the county of the delivery address and then crossed their fingers… Read Full Review

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★☆☆☆☆

“Not worthy of my time and money.”

Written on: 16/04/2015 by Porter153 (1 review written)

Similar to Yodel, mentally ill deliverers,  in the Heaton Norris stockport Area who is about to break my door window as he knocks. Does DPD offer treatments for these low lives ? You've got to do something about them, seriously. Furthermore, the services charge you up to a tenner if you want to collect from the depot, or threatens you to send it back within two days to the sender if you have not contacted them. Rubbish Rubbish Rubbish. … Read Full Review

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★★★★☆

“First time user”

Written on: 13/04/2015 by Manuel157 (1 review written)

This is the first time I have had something delivered by them. A card was left saying they would deliver the next working day (Monday). As this was not convenient for me I had the option to call them and arrange a 'safe place', which I did. Today my parcel was delivered (I was at home) and the driver was really nice and said he would leave it in the safe place every time he delivered. So nice and easy peasy no more worrying about if I will be in to receive my parcel. Thanks dpd!… Read Full Review

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★★★★☆

“They are reliable”

Written on: 11/04/2015 by islawhyte (2 reviews written)

I would not normally write a review on delivery services, but having had such an appalling experience with Yodel, I had to review them for the sake of others considering using them. Good service should be rewarded with a positive review. I have had two deliveries this week from Dpd and they could not be faulted. Great communication good webpage and they delivered when they said they would. 1 hour time shot, no wasted days waiting in. Keep up there good work Dpd great service. :-)… Read Full Review

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★☆☆☆☆

“They get a star only because i can't give them 0 stars!”

Written on: 04/04/2015 by alastair123 (1 review written)

Absolutely furious with this clownish operation. NEVER trust them to deliver when they say - especially not on a Saturday and for sure, any bank holiday weekend. Waited in all day and received an pathetic email 'apology' at 4pm saying theres been a delay. Looking at the tracking, it never even left the depot in the morning, so kept me waiting all day for nothing. Now too late to go and collect myself, and just to make it even better, it's a bank holiday weekend, so it will be Tuesday before i… Read Full Review

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★★★★★

“Very recommended and fast!”

Written on: 28/03/2015 by styrax (2 reviews written)

Always trust DPD their fast and able to deliver without a doubt, on time and very well friendly… Read Full Review

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★★★★★

“IT DOESN'T GET ANY BETTER THAN THIS!”

Written on: 25/03/2015 by Palmer-Williams (1 review written)

Ten out of ten for excellent service. No hanging about waiting for a delivery that is late. DPD is trackable from start to finish and for a driver to arrive ON THE DOT is truly remarkable. Helpful, considerate and friendly staff from Customer Service phone people to the smiling van driver! Outstanding! Thank you!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 23/03/2015 by zxWhitaker185 (1 review written)

Failed to deliver at first time slot Failed to deliver at second time slot same day Totally wrong explanation Totally useless trying to talk to a human voice It doesn't reflect well on this business for future use To avoid my stress I shall look else where … Read Full Review

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★☆☆☆☆

“deliverd to wrong address”

Written on: 10/03/2015 by Churchhy271 (1 review written)

photo of delivery,but its not my house. contacted dpd cut off 2times got wife to do on line, ring back next day to tell me it has been delivered, i tell her its not my house in photo. i will ring back later , no call back try ring them cut off after 10 min on line 4 times, get throw only to be cut off.call sender to be told case officer in meeting all day and he has back log of problems with dpd… Read Full Review

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★☆☆☆☆

“Fails to turn up twice and says to EPSON it was our fault!”

Written on: 09/03/2015 by Damariono1948 (1 review written)

I have now twice waited and enjoyed their live van tracking system, see it approach our office, then drive away and not even come to the building or call us. Then blame us and say 'we were not ready'. whatever that means. This is plainly lying and not caring about quality of service or their deliverees. I now avoid companies that use them as a service. This is not the first time either, it's the nth time this has happened… Read Full Review

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★☆☆☆☆

“WORST COLLECTIONnot wanting to collect parcel to be...”

Written on: 09/03/2015 by vnHackett439 (1 review written)

I have for the second time had a parcel for collection by DPD, and yes once again was waiting in and I heard a van and when I looked out the driver was pulling away and a card in the door he had made NO attempt to knock or ring the door bell, despite I was sitting in the room next to the front door, I rand customer services who spoke to him, he would not come back even though it was only minutes after he had pushed a card through the door, and this is the second time this has happened the last… Read Full Review

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★☆☆☆☆

“worst ever even worst than worst”

Written on: 06/03/2015 by kosmodhr (1 review written)

I was supposed to recieve my collet between 14:08 15:08 , I haven't got any phonecall , i haven't changed the hour and all i got was a letter in my mail. I called the phone no. listed and i was told by a lady that she will call the driver and have him return to my adress. After more than 1 hour I called again to be treated really rude by some guy who closed the phone in my nose. This is no way of treating custumers. very bad services. custumer service hangs on you… Read Full Review

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★☆☆☆☆

“PARCEL WORTH HUNDREDS OF POUNDS LOST ”

Written on: 04/03/2015 by Smart_Customer (2 reviews written)

This is a polite notice to all business/personal users. Think atleast 1000 times before using this company for your next consignment. I sell herbal products in the UK and used DPD to import my printed boxes from India. There were total 300 printed packets along with business stationary in that consignment. After 7 days of dispatch from India I decided to check the reference number and found out that it has been delieverd to someone and the address was showing as Smethwick in Birmingham. Neither… Read Full Review

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★☆☆☆☆

“used twice, lied to twice”

Written on: 02/03/2015 by HMTILINGHARRY (1 review written)

The first time i used DPD i was told that the courier had called but nobody was home. This was the first lie. Second time i used dpd, the same thing happened. Neither time a card was posted to say they had called and my doorbell can be heard from anywhere in the house. I would appreciate being told if they are too busy to stick to the allotted day/time but being lied to twice is not acceptable. TERRIBLE SERVICE!!!!… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 28/02/2015 by eyJames224 (1 review written)

DPD are a joke and there is obviously an accepted trend on non delivery by drivers. Completely unacceptable avoid if possible… Read Full Review

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★☆☆☆☆

“Don't bother to knock and blatantly lie about it.”

Written on: 23/02/2015 by urDouglas330 (1 review written)

DPD delivery service: Today I called off other appointments to be in for the delivery slot I had been informed of. Towards the end of the slot I got a text message informing me they hadn't been able to deliver as nobody had answered the door. As it is I was in the room right above and overlooking the drive/road at the time they said they had called. I neither saw a car pull up on in front of the house, let alone hear a knock on the door. As I was alone in a very quiet house there is no… Read Full Review

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★★★★★

“Reliable”

Written on: 17/02/2015 by finicky (2 reviews written)

Had numerous dealings with this company and never been let down. A big plus is the one hour delivery slot which they give, and to date has always been honoured… Read Full Review

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