DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“the worst ever service”

Written on: 01/05/2016

Over many years I have had to deal with DPD they and are frankly the worst delivery service ever. Not one of my parcels has ever been delivered to me on the (usually paid-for) date. They either go to a similarly numbered house in the next village along or jut returned to depot. The delivery men don't have satnavs nor do they use the 'Delivery Notes' that some websites offer. Customer service is rude and unhelpful if you can get through and I always have to travel 2hrs round trip to collect any… Read Full Review

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★☆☆☆☆

“Worst delivery company ever!”

Written on: 24/04/2016

They were supposed to leave my parcel by my back door as requested (about five times) Got an email saying they couldn't deliver, with a photo of a path that cars can't even drive down and when I rang the department store to enquire they said that the delivery company claim they always use this road! Around half an hour after I got the email I saw a DPD van driving off my estate so they were perfectly capable of finding my house. Not sure if this van contained my order but not really the… Read Full Review

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★☆☆☆☆

“Awful SERVICE”

Written on: 24/04/2016 by veDonaldson1966 (1 review written)

We decided to give dpd a trial. We paid for a 24 hour delivery, which should have been at our customer on Thursday 21st. We are now informed that it should be there on Monday 25th. We have already lost a customer and more business. Customer service is awful. VERY VERY BAD SERVICE, WOULD NOT RECOMMEND THIS SHAMBLES TO ANY ONE… Read Full Review

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★★★★★

“Great communications, reliable service”

Written on: 22/04/2016 by fLukeozade (1 review written)

Very happy as a recipient of multiple packages shipped via DPD. Great communication and tracking to the door, reliable and timely. I've not used as a sender… Read Full Review

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★☆☆☆☆

“Wrong!”

Written on: 20/04/2016 by 476Roy (1 review written)

DPD was supposed to pick up a package today. After texting me through automatic messages that they were coming, i received another automatic message saying they had missed me! AFter research, we found out that the driver went to a wrong address... he was then - obviously - unreachable and had to re arrange for a new pick up in three days from now.. useless… Read Full Review

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★★★★★

“Laptop Delivery”

Written on: 17/04/2016 by PWRz (1 review written)

DPD delivered a PC Specialist laptop to our home address. We were given a 1 hour timeslot and alternative drop off options if we could not make the time. DPD informed us of the delivery date by SMS with alternative drop off options if we were not available. On the day we were given a 1 hour time slot by SMS and the order arrived within the allotted time. I was very pleased with this service… Read Full Review

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★☆☆☆☆

“You had ONE JOB!”

Written on: 14/04/2016 by Wyatt436 (1 review written)

Hello everyone. Well, my experience with DPD started bad, and ended hilariously. They started by sending me an email for me to choose where to leave my parcel (because I was not home on the friday of the delivery), so I opted for my parcel to be delivered to a local shop. They emailed me saying saturday 12h it would be there. Well, it was not there, and they assured me it would be there on monday. Surprise, surprise - it was not, again. You call their customer service and you have to take very… Read Full Review

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★☆☆☆☆

“Incompentant, no communication, AVOID DPD”

Written on: 12/04/2016 by DotDotDot928581 (1 review written)

I ordered a replacement for an item i bought off amazon and the return was delivered via DPD. They gave me 2 drop off time windows for me to be at home to collect. Both times they never turned up and sent me an automated email saying they couldn't reach me. I was home the both times. They then dropped the parcel off somewhere without giving me the address and only the name. I checked all my neighbors names to see if there was a match.... No. I wrote an email to complain, they never responded… Read Full Review

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★☆☆☆☆

“Just appalling”

Written on: 11/04/2016 by Chasse (1 review written)

Said I wasn't in, when I'd taken a day off work. No ring at the doorbell and put the 'sorry you weren't in' card into a neighbour's postbox. Just a dreadful, inefficient company. I didn't want to give them a star at all… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 10/04/2016

I paid for next day delivery and my parcel hasn't been deliver, the driver claim that he came to my house and no one was in, that is a big lie!! I have been In all day waiting. Check my cam there was no delivery driver. Also I rearrange for my parcel to be deliver Sunday, still hasn't receive any parcel now the depot put it for Monday. Very poor service wouldn't recommend :(… Read Full Review

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★★★★★

“Gold service”

Written on: 09/04/2016 by jbFitzpatrick28 (1 review written)

Had a delivery date and time but wasn't going to be in so arranged to collect it from the Oldbury depot and as soon as I entered I was very impressed with the staff, very polite very pleasant very helpful and very kind I was offered a hot drink as soon as I went in and was apologised to several times for the wait, what's so special about that you may think, my wait was less than 2 minutes so a big well done and thanks to the staff at did Oldbury… Read Full Review

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★☆☆☆☆

“Cant see why thought it was safe as an option to put a...”

Written on: 08/04/2016 by badbadger (1 review written)

Cant see why thought it was safe as an option to put a new PC in a porch etc, but not safe to deliver to Halfords for me to pick up. So only way could gt my new PC without waiting for weeks until I would be in to match their delivery options was to pay £5 to get it delivered on a Saturday, they called this an upgrade!!!!!… Read Full Review

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★☆☆☆☆

“Worst delivery conmpany EVER”

Written on: 08/04/2016 by WinstonWoods (1 review written)

Expected a delivery Monday, made sure I was home, didn't arrive. Tracking details said that they had attempted delivery, nobody was home and they left a calling card. This was a LIE! Contacted them (via Twitter as NO telephone numbers available). They apologised, said they contacted depot and driver would be back on Tuesday with the delivery and would call if any problems. Delivery due between 18.50-19.50. Sent a message at 19.11 to say nobody was home (I was in from 3pm as usual!!) so ANOTHER… Read Full Review

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★☆☆☆☆

“DPD remain one of the worst carriers.”

Written on: 04/04/2016 by JamesCastle (1 review written)

DPD have always had a poor reputation and I thought they had improved but the have not. 05228753607060 is my shipping number. Driver, again, said he'd attended but I was in all morning with no radio on - never went out for a minute - even to the garden. System aid a calling card was left. Ansolutely hopeless time-wasters… Read Full Review

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★☆☆☆☆

“DPD's Incompetence”

Written on: 04/04/2016 by Rhadamanthus (1 review written)

On 31st March, the date when I had arranged to be home for their delivery, DPD tried to deliver my parcel to the wrong address. I emailed them to protest. Before I received any reply to my email, on 1st April I had a text message to say that my parcel would be delivered later that day - at a time I had already arranged to be out. I immediately used their website - as they instructed - to change the date to today, 4th April. Both by text message and by email they confirmed that the parcel… Read Full Review

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★☆☆☆☆

“Appalling!!!!”

Written on: 02/04/2016 by Emmettk390 (1 review written)

Used by suppliers of things I've purchased online. Every single time there has been an issue from simply not delivering to not leaving with a neighbour. Avoid if you can!!!!!!… Read Full Review

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★★★★★

“Superb service,again!!”

Written on: 29/03/2016 by Amina330 (1 review written)

I have read so much bad reviews regarding Dpd and I actually asked my boyfriend if they were talking about a different Dpd because I have had excellent experiences with them. I was due for a delivery today(my 4th delivery altogether with Dpd)and I thought "let's see if it all goes wrong today". As usual,at 9:30am I received an email and text to tell me my delivery would be from 12:30/1:30. I was no. 61 on the drivers route. I could see exactly where he was. I went out,did what I had to do and… Read Full Review

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★☆☆☆☆

“Absolutely terrible”

Written on: 29/03/2016 by RhiannaGibbons176 (1 review written)

They are so unreliable. I had two orders meant to be delivered by them this week, none of which arrived in time. For the first one they claimed they were unable to deliver because no one was at home, even though I had arranged delivery to my work place, a place that is open 24/7. They claimed the second order was delivered but I'm still see no sign of the package! Absolutely rubbish!… Read Full Review

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★☆☆☆☆

“Don't use it.”

Written on: 23/03/2016 by Cchung (1 review written)

Useless and customer service is as bad as it can get. Staff can't solve any problems, they are friendly but not knowledgable and can't help you with anything… Read Full Review

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★★☆☆☆

“Delayed delivery on purpose?”

Written on: 21/03/2016 by lancashireleaves (1 review written)

My PC was dispatched on a Friday morning by builder(west yorks) to my home(east lancs) and I received an email that it had been taken to Preston and not direct to my home? It was then supposedly held in a warehouse or on a van until delivered on Monday lunchtime. Why couldn't it be delivered sooner? A waste of a weekend in my opinion. Ironically, I had other deliveries from DPD from Amazon on Sunday… Read Full Review

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