DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★★★★★

“Always on time!”

Written on: 24/05/2016 by Matthiast484 (1 review written)

I was given a one hour time slot for my delivery; it arrived within time. I was even able to track the whereabouts of my parcel, including how many drops the driver had before mine. Fantastic. The driver left my parcel with a neighbour as requested. He was courteous & helpful towards this elderly lady. No complaints whatsoever!… Read Full Review

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★☆☆☆☆

“The worst delivery company in the UK”

Written on: 21/05/2016 by willloz (1 review written)

This is will be the 5th time a company using this incompetent company have failed to deliver an order. The driver never turns up and they lie about no one being at home. I will NEVER use a company that uses their service again!!… Read Full Review

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★☆☆☆☆

“Awful service, time after time. ”

Written on: 19/05/2016

Truly awful service. I have (had) an account with these clowns. Three times now they have failed to collect from me, despite detailed instructions, and every time they charge me £10 for their mistake. Awful customer services on the phone, awful attitude to their customers and so, so stupid. To get their £10 they've now lost a customer who used them for years. UPS, I'm coming back… Read Full Review

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★☆☆☆☆

“Damaged boxes”

Written on: 19/05/2016 by Zaniyah1977 (1 review written)

I had a computer and monitor delivered by DPD the box that the monitor was delivered was punctured through the outer layer just missing the screen. The computer box showed signs of being dropped on the corner or something heavy being dropped on the box. At the pickup point Halfords the box was stored and handed over upside down. Despite the damage to the packaging everything worked fine. Re training is needed with the currier. The understanding of the words Fragile this way up ect need to be… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 18/05/2016 by Traceyg7 (1 review written)

I received a message saying no-one was at home and my parcel would be delivered to the drop off location. I was definitely at home as I had arranged to be home especially. I tried to contact DPD and failed to manage to discuss this matter as it was an automated voicemail service telling me already what the message said on my phone. I then emailed the company and got an apology and told again the same as the original message that my parcel had been delivered to the drop off point. What DPD fail… Read Full Review

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★★★★★

“Simply the best!”

Written on: 18/05/2016

I do a lot of shopping online and have had more than 100 parcels delivered by DPD. On the morning of delivery they send a 1 hour timeslot by email and offer live tracking of the van. I find this very convenient as it means I don't have to wait in all day and they have never failed to deliver within the timeslot. I wish all courier companies could be as efficient as DPD… Read Full Review

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Willloz's Comment

Written on: 21/05/2016

This has to be a comment written by staff. You must think the public are stupid DPD are the worst parcel delivery company. The comments here are proof!

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★☆☆☆☆

“They postponed the day of delivery of my Euro football...”

Written on: 17/05/2016 by Greenwood99 (1 review written)

They postponed the day of delivery of my Euro football tickets (to a secondary pick-up point) by sending me an e mail suggesting I'd requested the changed date when in fact they had made the change presumably because they couldn't deliver as originally arranged. Very inconvenient for me and deviously dishonest of them… Read Full Review

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★☆☆☆☆

“awful”

Written on: 14/05/2016 by giLarson1981 (1 review written)

Not happy this is the second time they have not delivered my parcel! When i picked it up the packaging was ripped not happy… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 14/05/2016 by Fitzsimmons164 (1 review written)

I have had previous delivery with this company, which went more or less alright. I had not requested a particular date for delivery previously, and I was not particularly bothered by the fact that they can assign you your 1 hours delivery slot quite late. But this time I absolutely needed my delivery to be next day, on a Saturday. The retailer I was buying from offered a next day Saturday delivery, which was great. I checked Saturday am, and on the DPD website using track my parcel I found the… Read Full Review

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★★★★★

“Good service!!!”

Written on: 07/05/2016 by 424Jones (1 review written)

Very responsible company, I received my ordered before the day that I was expecting… Read Full Review

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★☆☆☆☆

“Worst courier service ever! Completely incompetent and...”

Written on: 07/05/2016 by Reina266 (1 review written)

We are a small business in Romania, importing goods from several European countries and selling them in all Balkan countries. We used DPD to collect a small parcel in the Netherlands for delivery to us in Romania. It took 2 weeks to pick up the parcel, the driver reporting several times that the parcel was not ready. In fact the parcel was ready from day 1 and nobody from DPD ever showed up untill 10 days later and after several phone-calls. When it finally arrived in Romania we used DPD… Read Full Review

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★☆☆☆☆

“the worst ever service”

Written on: 01/05/2016

Over many years I have had to deal with DPD they and are frankly the worst delivery service ever. Not one of my parcels has ever been delivered to me on the (usually paid-for) date. They either go to a similarly numbered house in the next village along or jut returned to depot. The delivery men don't have satnavs nor do they use the 'Delivery Notes' that some websites offer. Customer service is rude and unhelpful if you can get through and I always have to travel 2hrs round trip to collect any… Read Full Review

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★☆☆☆☆

“Worst delivery company ever!”

Written on: 24/04/2016

They were supposed to leave my parcel by my back door as requested (about five times) Got an email saying they couldn't deliver, with a photo of a path that cars can't even drive down and when I rang the department store to enquire they said that the delivery company claim they always use this road! Around half an hour after I got the email I saw a DPD van driving off my estate so they were perfectly capable of finding my house. Not sure if this van contained my order but not really the… Read Full Review

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★☆☆☆☆

“Awful SERVICE”

Written on: 24/04/2016 by veDonaldson1966 (1 review written)

We decided to give dpd a trial. We paid for a 24 hour delivery, which should have been at our customer on Thursday 21st. We are now informed that it should be there on Monday 25th. We have already lost a customer and more business. Customer service is awful. VERY VERY BAD SERVICE, WOULD NOT RECOMMEND THIS SHAMBLES TO ANY ONE… Read Full Review

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★★★★★

“Great communications, reliable service”

Written on: 22/04/2016 by fLukeozade (1 review written)

Very happy as a recipient of multiple packages shipped via DPD. Great communication and tracking to the door, reliable and timely. I've not used as a sender… Read Full Review

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★☆☆☆☆

“Wrong!”

Written on: 20/04/2016 by 476Roy (1 review written)

DPD was supposed to pick up a package today. After texting me through automatic messages that they were coming, i received another automatic message saying they had missed me! AFter research, we found out that the driver went to a wrong address... he was then - obviously - unreachable and had to re arrange for a new pick up in three days from now.. useless… Read Full Review

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★★★★★

“Laptop Delivery”

Written on: 17/04/2016 by PWRz (1 review written)

DPD delivered a PC Specialist laptop to our home address. We were given a 1 hour timeslot and alternative drop off options if we could not make the time. DPD informed us of the delivery date by SMS with alternative drop off options if we were not available. On the day we were given a 1 hour time slot by SMS and the order arrived within the allotted time. I was very pleased with this service… Read Full Review

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★☆☆☆☆

“You had ONE JOB!”

Written on: 14/04/2016 by Wyatt436 (1 review written)

Hello everyone. Well, my experience with DPD started bad, and ended hilariously. They started by sending me an email for me to choose where to leave my parcel (because I was not home on the friday of the delivery), so I opted for my parcel to be delivered to a local shop. They emailed me saying saturday 12h it would be there. Well, it was not there, and they assured me it would be there on monday. Surprise, surprise - it was not, again. You call their customer service and you have to take very… Read Full Review

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★☆☆☆☆

“Incompentant, no communication, AVOID DPD”

Written on: 12/04/2016 by DotDotDot928581 (1 review written)

I ordered a replacement for an item i bought off amazon and the return was delivered via DPD. They gave me 2 drop off time windows for me to be at home to collect. Both times they never turned up and sent me an automated email saying they couldn't reach me. I was home the both times. They then dropped the parcel off somewhere without giving me the address and only the name. I checked all my neighbors names to see if there was a match.... No. I wrote an email to complain, they never responded… Read Full Review

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★☆☆☆☆

“Just appalling”

Written on: 11/04/2016 by Chasse (1 review written)

Said I wasn't in, when I'd taken a day off work. No ring at the doorbell and put the 'sorry you weren't in' card into a neighbour's postbox. Just a dreadful, inefficient company. I didn't want to give them a star at all… Read Full Review

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