DPD Express Parcel Delivery Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
764
28% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
DPD UK Express Parcel Delivery - Ask a question now

Media Gallery for DPD UK Express Parcel Delivery

DPD Express Parcel Delivery

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“don't care about their customers”

Written on: 30/11/2016 by Elsie498 (1 review written)

Really bad service, they don't care about their customers' requests, in many cases don't even try to deliver the parcel, the customer has to take extra effort to get the parcel from them. Customer service is difficult to contact and not helpful at all. Making right team is even less helpful than customer service. Whenever I'm in contact with dpd I feel ignored and cheated… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetence ”

Written on: 28/11/2016

Twice I have had the displeasure of having to deal with DPD . And twice the incompetent driver has given me wrong time . The first dealings with them I gave up after the third non delivery and had to collect it over a half hour away which is exactly why I paid for delivery. The second I was given a time frame and unfortunately I had to go out of the house for and hour but luckily it was nowhere near the specified time so I left only to come back to a flyer saying "sorry we missed you" and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst delivery ever!!!”

Written on: 21/11/2016 by minarovic.jakub (2 reviews written)

I had to chase the courier throughout the whole city to get to the parcel only to find out he does not have it, and for a few days no one knew where my 1600 EUR laptop was. You should see the horror in my eyes... Eventually I had to go personally to their depot to force them to search and find out it was sitting there the whole time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcel still at drop off point after four days.”

Written on: 12/11/2016 by jockewen21 (2 reviews written)

We dropped parcel off on 07/11/2016 it was not collected until 11/11/2016, the latest delivery date was the 10/11/2016 which is three days we paid for 24 hour service, on checking tracking the parcel is now at depot 12/11/2016 this is totally not acceptable, we will now possibly lose our customer. This is not the first time this has happened with DPD we will not be using this company for any future parcel deliveries, we had on line chat with customer service on the 10/11/2016 and they told us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THEY DIDNT EVEN KNOCK”

Written on: 11/11/2016 by EAshburn (3 reviews written)

Driver's name: Delivery slot: 15.56 - 16.56 Card number: I usually don't write such aggressive reviews but I have reached my limit and am beyond furious I have been waiting since Monday for this delivery to be organised and made and your driver didn't even knock. Because he is late for two other deliveries he didn't knock on my door, didn't fill out the card that's posted through as he's supposed to. He just pushed the card through the damn letter box and drove off. I can guarantee to you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Eashburn's Response to EAshburn's Review

Written on: 14/11/2016

They removed the driver's name, which was Emsal.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE THIS COMPANY! ”

Written on: 06/11/2016 by Kennytl390 (1 review written)

Shocking service i had two parcels that needed to be delivered.The parcels are not delivered on time. I had one parcel missing. Six phone calls later and still have one parcel missing. Nightmare company I am shocked people are still using them! Please beware!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dishonest ”

Written on: 03/11/2016 by Rolandh394 (1 review written)

Similarly to the recent comments below, DPD claim on their tracking service to have delivered a parcel to neighbours whilst I was at home all day. I received no prior notification that the parcel would be delivered that day and none of my neighbours (who were all out that day) have received it. Most telling, I received no card through the door to indicate that the parcel had been delivered or where to. I also spend my days working in a room scant feet from the front door and live on a small… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great company”

Written on: 02/11/2016 by Bentley436 (1 review written)

I had a new PC delieved by the company, looking at the other review mostly negative i might add. I was a little nervous whether if my package would be be alright. So i was very happy to see that not only did it arrive on time but it was in pefect condition… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No delivery, no customer service, dishonest”

Written on: 27/10/2016

I ordered an item from a store for next day delivery. At 9:29 I got a text to say my delivery would be made between 9:51 and 10:51. Both I and my partner were at home. We also have a dog who would alert us if anyone comes to the door. At 10:18 I get a text which says, "we could not deliver your parcel today as no one was in." Complete lie. There were two people in. I was actually sat about three feet from the front door. We had a delivery earlier from another courier with no problem. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I give up”

Written on: 24/10/2016 by Magno (1 review written)

Three weeks after booking a pickup I give up DPD : Didn't hear from them the 30th Sep, no tracking information no phone call. From DPD Customer Service : I can see that the driver has put that there was nothing to collect. This was on 30 Sept at 17:38. After a couple of re schedules : Then : If you could print a new label for this you would then be able to take this to your local DPD depot and drop it off there. Which is about an hour away. And then : I am sorry for the problems you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a fckin desaster delivery service!!!! NEver...”

Written on: 22/10/2016 by 446Driscoll (1 review written)

I ordered a package to my address, was not there cuz of work and then you fckin guys make me walk 10 km to the next shop, when there is t just a postshop for dpd parcel 100 metre from me away. Better order with dhl next time again, they do at least more tries at ur door to deliver the package personal to you!!!!!! hope u guys go bancrupt!! Animateurs!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totally useless - avoid DPD! ”

Written on: 18/10/2016

It's a shame you can't select a courier when you order goods online as DPD are just useless and receiving deliveries from them is just hassle, time consuming and incurring costly phone calls trying to get information from them! Recently we were due to have a delivery and the parcel never arrived but DPD stated they attempted to deliver but nobody was home so they left a card and asked us to arrange re-delivery... I was home, the doorbell didn't ring and no calling card was left, but the did… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER EVER USE THIS SERVICE!!!!!!”

Written on: 17/10/2016 by JayvonRose (1 review written)

NEVER EVER USE THIS SERVICE!!!!!!!!!! Well I ordered a Vacuum from Dyson on the TUESDAY that was guaranteed next day deliver...WEDNESDAY . I requested between 12-6pm. Firstly I received confirmation through email,then I received an email from DPD saying my parcel will be delivered between 3-4pm. My husband had waited in all day and nothing so by 6pm I phoned DPD customer services, After 15 minutes waiting time, a young girl finally answered. She put me through to the delivery department at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A catalogue of errors”

Written on: 15/10/2016 by Gunnar109 (1 review written)

They tried to deliver my parcel when I wasn't in, so I rebooked for a Saturday delivery-no sign of them and a total waste of my weekend. When it finally was delivered to a neighbour it was smashed to smitheens-and the customer service response was lukewarm to say the least. I will never use DPD or Doddle again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awfull couriers”

Written on: 12/10/2016 by Robngrant (1 review written)

Dreadful service, staff who appear not to care at all. Making life hard for the end user they are brilliant at that., I shall stipulate to anyone I buy from online that I don't want DPD delivering anything to my house. In short worst service I've ever had. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid avoid avoid”

Written on: 12/10/2016 by smiler344a (1 review written)

booked and paid for a delivery by 1pm on Sunday. It didn't turn up. No contact from DPD. I emailed a complaint. Which they responded to on Wednesday. This is the 2nd time this has happened. The first item was a swegway, which they mysteriously lost!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They don't care!!!”

Written on: 05/10/2016

Not only was the addressed wrongly inserted, but a parcel with food that should have taken three days to arrive has taken over a week, and when they should have arrived today after close tracking, no one rang the bell and it was attempted to be delivered in the shop in the apartment building! What kind of service is this??… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Didn't bother to knock the door”

Written on: 02/10/2016 by RudyZiegler313 (1 review written)

I had thought being offered date choices was a great service, I often change them to make sure I am in. However today my car is not on the drive, so the DPD driver didn't even bother to knock on the door, instead he just went round the back and left the parcel in the Wendy House.... UNBELEIVABLE, I cornered him on the way back to the Van and he didn't even apologise for not checking if I was in, he just lied that those were his instructions. !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Car damage ”

Written on: 02/10/2016 by Allysonw342 (1 review written)

So a dpd driver hit and run today on my 16 plate car there head office useless, totally disappointed in them , he reversed up a rd bounced of the kerb caused mayhem drove of resembling a formula one driver he knew he hit it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total let down”

Written on: 01/10/2016 by 114McGregor (1 review written)

Ordered an item and paid for next day delivery. 3 days later I am still waiting for a delivery. According to tracking it is out for delivery. It is now 9.pm ona Saturday night so I think I can assume there is no delivery. Rubbish service. I would avoid at all costs. Hermes or Yodel much more reliable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview