DPD Express Parcel Delivery Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
656
29% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
DPD UK Express Parcel Delivery - Ask a question now

Media Gallery for DPD UK Express Parcel Delivery

DPD Express Parcel Delivery

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Parcels are shipped.... somewhere!”

Written on: 13/02/2016 by christianfrancois (1 review written)

I live in a flat on the first, with a working doorbell, and I was waiting for my parcel, even tracking the delivery truck online. I had a previous bad experience with this courrier but this time, I was ready! Then, suddendly I received an e-mail saying that the driver had delivered my parcel to the next house! I rushed to the window, spotted the truck, ran downstairs and went to ask the driver why he gave my parcel to the neighbour. He calmly replied that he had knocked at the door and got no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer service at all intact they could not care less”

Written on: 12/02/2016 by 239Moody (1 review written)

My issue is with DPD in Belgium I had a package being delivered to me, from the Netherlands to Belgium. DPD state they could not deliver it because the address was incomplete. Having checked with my supplier they confirmed in writing that the address was transmitted correctly to DPD. I have no doubt about that. Clearly the error is with DPD, ah but no they won't accept that. Even when I send them written proof still not good enough. I telephoned them, and had the joy of speaking to the rudest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“How dpd has ruined forever my last week”

Written on: 07/02/2016 by IshaanRowe138 (1 review written)

Hi all, I am writing you from Cambodia and I am into tears. On monday dpd was supposed to come collecting 11 boxes from my apartment in London because I am relocating to Italy, flying directly there after Cambodia without coming back to London. I have called dpd in the morning to make sure they had all the details and everithing was ready, i was guarunteed that someone would have come to collect my stuff. During the day i have called dpd around 25 times ( this is not a joke) and spent 86 pounds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Driver has wrecked our driveway!”

Written on: 05/02/2016 by ErnestoNewman251 (1 review written)

I actually have no complaints about the actual delivery service but I do have a problem with the DPD driver who drove diagonally across mine and my neighbours front drives in his big van and wrecked the edge of our driveway with the weight of the van. I pointed this out to him but when he reversed out it made it even worse. I wanted to report this to DPD. I therefore went onto their website but there is not a single telephone number that I can find to call anyone about this, nor is there an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant”

Written on: 03/02/2016 by EssenceBrennan (1 review written)

I don't understand why DPD have such low scores, as the service I get from them is phenomenal. I get a text and email to say when the delivery is coming, can easily select a pickup location around the corner rather than hassle the neighbours and they even offer 10% off goods in the chosen pickup store. I wish all my deliveries were through DPD… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful service ”

Written on: 03/02/2016 by mia16 (3 reviews written)

I would not advice anyone to send a parcel with DPD. The service is not reliable . My parcel got lost . It was a stressful experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Driver with attitude”

Written on: 02/02/2016 by Jaliyah1983 (1 review written)

I refused to take in a large parcel from this del company for a neighbour,the neighbour was definitely in and I was going out I told the driver. I got abuse,he was foreign,when I went out later my tyres had been let down,too much of a coincidence. Not a nice company!! This was Bromley area in December! Beware… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent efficient service!”

Written on: 01/02/2016 by LynnSM (6 reviews written)

The best parcel service around. Always the same 2 drivers. Deliver within a given 1 hour time slot with on-line tracking & text notification - no need to wait in all day as timings are always accurate! Would recommend for their excellent efficient service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless is an understatement ”

Written on: 30/01/2016 by AngryTom (1 review written)

HI, Ordered two items yesterday from Amazon and paid for delivery before 1pm today. At 12.45am when the parcel had not arrived, I checked the tracking on the DPD website only to find that this parcel had been delivered at 11.53am with a signature which was not even spelt correctly. Anyway rang DPD straight away and they have contacted the driver who acknowledges that he had delivered the parcel to the wrong address. He is now going to pick it up and re-deliver it here. I cannot beleive that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Appalling company to contact”

Written on: 27/01/2016 by teluk (31 reviews written)

Tried desperately for 2 hours to try and speak to a human about arrangements for a delivery due that morning and unable to speak to anyone. I tried several numbers from the internet some which stated they were "customer Service" and each phone number took me back to the same recorded message. I then receive a message saying Sorry you were out---emm yes, I have been trying to tell you that all morning and arrange to leave the parcel in a safe place. This was extremely frustrating and in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“would give it no stars if i could disgraceful”

Written on: 23/01/2016 by jamesk2015 (1 review written)

21st of January I brought some ps4 games from game.co.uk online they sent it out using DPD I got the text and emails saying it would be with me between 1-2pm on the 22nd 2 pm come and no delivery. gave DPD a call and told them that 4 people were in all day and that the driver hadn't even tried to delivery my parcel. the person I spoke to knew about the driver and assured me my parcel would be here by 5pm that time come and nope still no parcel. so now the 23rd I gave DPD a ring again to be told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do Not deserve 1 Star”

Written on: 18/01/2016 by oldgaffer (3 reviews written)

2 emails received fro dpd today. First emailas copied and pasted here: Your order will be delivered today between 11:52-12:52 Your ******* order will be delivered today by &&&&&, your DPD driver. Please ensure that someone is available to sign for your delivery Email number 2 as copied and pasted here: We just tried to deliver your parcel from ********, however, there was no one available to sign for the order at the address below: The true facts are: The delivery time and name of driver… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service”

Written on: 12/01/2016 by Marin303 (1 review written)

I ordered a piece of tech from alza.co.uk and they happen to use DPD. All seemed to be going well and I was offered various options for my delivery, I chose the option to deliver the parcel to a local shop so I could pick up the same day after work at my convenience. On the day of delivery I received the attached email which indicated that the parcel couldn’t be delivered to the shop as it was not suitable and it would instead be delivered to my home address between 12:42 and 13:42. Fair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Express delivery!!”

Written on: 11/01/2016

My husband purchased an item recently which used DPD as the carrier.DPDcouldnot have made a worse mess of the delivery if they had tried.Having waited for the parcel to arrive I contacted the seller who in turn contacted DPD to be told that this parcel was being held but could not give any reason.After 2 more phone calls that day & another 2 on the following day we were told that the item had been lost so the seller would send a replacement . This did in fact happen but the seller had requested… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful "can't be bothered" delivery company”

Written on: 10/01/2016 by Colevf111 (1 review written)

The dreadful company were trusted to deliver a parcel to me. I watch the driver from my window drive down the road, he couldn't be bothered to look for my number and as I went out to stop him he zoomed off and then sent me a text saying "sorry couldn't deliver you weren't in". Bloody cheek I had a day off work for this. TAKE MY ADVICE...DO NOT USE THIS COURIER OR BUY GOODS FROM ANYONE WHO DOES, IT WILL ONLY COST YOU IN TIME AND MONEY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use them”

Written on: 07/01/2016 by Sjp2016 (1 review written)

I was told my item was on van for delivering I waited in all day it never arrived I then received an email saying it would be delivered the next day I am very unhappy this is the worst parcel firm I have ever known do not use this firm you have been warned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY FROM DPD !!!”

Written on: 07/01/2016 by FridaCoughlin (1 review written)

Hello everyone, Let me tell you my experience with DPD. Before Christmas I've ordered a product from ASOS with next day delivery. Nothing bad on their side, the parcel was sent straight away to DPD. The surprise came with DPD - even though I had communicated that I need the parcel by 4PM and the driver that scanned could be followed on GMAPS surprise (and I was due to delivery at 2PM), nothing happened. After several tryouts to their customer service I've found out that the parcel has been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY FROM DPD !!!”

Written on: 07/01/2016 by FridaCoughlin (1 review written)

Hello everyone, Let me tell you my experience with DPD. Before Christmas I've ordered a product from ASOS with next day delivery. Nothing bad on their side, the parcel was sent straight away to DPD. The surprise came with DPD - even though I had communicated that I need the parcel by 4PM and the driver that scanned could be followed on GMAPS surprise (and I was due to delivery at 2PM), nothing happened. After several tryouts to their customer service I've found out that the parcel has been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Driver Can Not Be Bothered To Do His JOB”

Written on: 07/01/2016 by 31Vargas (1 review written)

you get a message in plenty of time the day before telling you it will be with you in the morning what a joke delivered it in the afternoon not at our addresss… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute garbage company - Avoid like a plague ”

Written on: 30/12/2015 by Rnasser (1 review written)

In Summary - I would advise you not to shop with ANY online company that uses this sad of an excuse company to deliver its goods. You can guarantee that your parcel will be sent to the wrong address. Good luck getting it back, I was so looking forward to my delivery day, everything was going so well and the online tracking messages were updating as expected. Then out of no where I get a update saying that my parcel has been delivered to my neighbours? What?? Why?? Id been in all day and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview