DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Disgusting Customer Service”

Written on: 27/08/2014 by KieraHiggins372 (1 review written)

I arranged to collect my parcel from the local depot as it had not arrived on time, I received an e-mail confirmation to collect between 8.30-9.30am on Friday 22nd August. When I arrived at the depot 20 miles away I was faced with a very unhappy shift manager muttering he was busy and there was no record of my parcel, after showing him my e-mail confirmation he looked again and just blankly told me it was on a lorry round the back and I couldnt have it until Monday(Bank Holiday) I told him… Read Full Review

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★☆☆☆☆

“Paid out good money for what”

Written on: 24/08/2014

Why do companies like river island use this company to NOT deliver parcels. I took the day off work to wait for a parcel, did not move all day . Got up to get something and noticed a delivery note on the floor. Nothing had been filled in on it thought I would try the nigh bouts next door both ways who were also both in they had not called there either. I payed £6.00 to have the parcel delivered and then ended up going to irlam to collect If anyone from management sees this from river island… Read Full Review

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★☆☆☆☆

“Avoid like the plague ”

Written on: 15/08/2014 by Dempseyry66 (1 review written)

Worst service ever- paid extra for next day delivery, waited whole morning by door, did not movie when I got the text with the hour slot. That time passed without any delivery. Saw on their website they updated the status to say they had called and no one was in. They had left a card at the entrance of the building and could not be bothered to walk upstairs to knock. Phoned customer service and no apology from them. I have wasted the whole morning waiting and waiting and am so angry. Tell your… Read Full Review

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★☆☆☆☆

“Terrible terrible terrible. AVOID AVOID AVOID”

Written on: 14/08/2014 by Mm111 (1 review written)

I live in East London and on each of the 4 occasions I've had the misfortune to deal with DPD, they did not deliver or collect. Unfortunately suppliers uses DPD so I can't avoid them. I watch the online tracking page and see where the delivery van is and when I'm the next on the list. Then the web message suddenly changes saying that my address doesn't exist or there are no contact details or some other excuse. In each case I have supplied my mobile number for the driver to contact me if… Read Full Review

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★☆☆☆☆

“Non Collection ”

Written on: 11/08/2014 by Lynn260152 (1 review written)

DPD was picking up a sewing machine for repair on 7th August, no collection, driver said I was out, collection rearranged 8th August, I was assured the collection would be picked up after telephoning twice with the reference number, again no collection, head office answered my email stating the driver couldn't get access, I live in a bungalow with a drive for four cars and parking in front of the property. Don't use DPD they are a complete nightmare, sewing machine now being collected by a… Read Full Review

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★☆☆☆☆

“Horrible service.”

Written on: 09/08/2014 by telefonas (1 review written)

I ordered an iPhone from Carphone Warehouse on the 7th of August, which was to be delivered to me via DPD the very next day, as they clearly stated "Next day delivery". The next day I got a text from DPD in the morning saying that they hadn't received my parcel and therefore couldn't deliver it to me. After having to phone the Warehouse I had found out that the parcel had in fact gotten lost somewhere (which indicates the DPD's carelessness with their products) even though the DPD said they… Read Full Review

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★☆☆☆☆

“USELESS”

Written on: 08/08/2014 by 60Townsend (1 review written)

The whole system is useless. Customer services unhelpful. Drivers too much mouth. Would not recommend… Read Full Review

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★☆☆☆☆

“Shocking service! Rude contact people, Incompetent!!!!”

Written on: 06/08/2014 by hutch_blake (1 review written)

Do not use this delivery service! I took the day off to have my new mobile phone delivered to my flat. They tried to deliver the phone to my neighbours flat as they had the wrong flat number. I saw the van drive by so i called DPD and they put me in touch with the driver who had parked just up the street. He said he couldn't deliver the phone because he already put it down as refused at the address. I then got in touch with DPD again and tried to get the address changed to the proper… Read Full Review

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★★★★★

“Only Used them once - No complaints!!”

Written on: 28/07/2014 by Steven_A_G (2 reviews written)

I must admit to being a bit worried when I read some of the reviews about DPD on my suppliers website, however as they only use DPD I had no alternative. Anyway, I can only say that I had a very good experience. My supplier had my goods ready before I was ready to take delivery. So when I received an email saying that my goods were ready for delivery on a Thursday, I used a simple option to change the delivery to the next day. I then got an email to say that they would deliver between 11:00 -… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 27/07/2014 by Wareex465 (1 review written)

They txt and email you delivery windows but too often fail to keep up. Customer service is a waste of time and your phone bill. My advice is to check before you buy online to make sure the retailer you purchase from does NOT use DPD. It can be an extremely frustrating experience staying in for one parcel then be told that it will be delivered tomorrow. Too often you see your parcel '15 mins away from you' on the DPD online tracking site then in a flash all such information vanishes. My… Read Full Review

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★☆☆☆☆

“very poor ”

Written on: 26/07/2014

At first, they allegedly delivered the parcel to the wrong address which I find hard to believe as they had the right address in their systems. Of course, I had been waiting at home for them to deliver it. Then they change the delivery day to a date later, without asking me when I can have it delivered/if I'll be at home then or I want it delivered to a different address. I find the whole thing really annoying. Especially as they had called me in the morning to tell me they were going to… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 15/07/2014 by 332Garza (1 review written)

Waited in all day for a parcel, used their 'follow my parcel' service, delivery time was given as 16.33-17.33, 17.33 came and went, still no parcel. The website now read, delivery attempted but no one was in to sign for it, card left (no card through my door). What a load of rubbish, in fact it is more than likely driver too lazy to look for the house. To top it off you can't even call and speak to a human. Their Facebook page is an interesting read, plenty of similar comments… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 15/07/2014 by theedubo (1 review written)

Attempted to call DPD. I was blocked at every enquiry - it was like trying to get information from MI5. This company is 95% focussed on industry and only 5% on the domestic customers. Uses 0845 numbers so you spend a fortune as they leave you waiting. They never answer. Tried calling depot also...same...nothing. Customer Service a joke!!!… Read Full Review

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★☆☆☆☆

“DPD - NOT customer focussed”

Written on: 14/07/2014 by Naomio55 (1 review written)

We ordered a small "tub" chair from a company in the North East. My wife was told to expect the deliver in two days time (Wednesday) as an "all day" delivery. Not really ideal, but acceptable and I took a day's holiday from work to wait in for the couriers, DPD. By 4.00pm that afternoon, I was beginning to get a bit concerned, so I called the chair supply company who told me that it was actually scheduled for the next day. At that news, I wasn't happy about waiting in another "full" day for… Read Full Review

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★☆☆☆☆

“rubbish,trash”

Written on: 07/07/2014 by hsGilbert69 (1 review written)

requested delivery to any neighbour got email conformation driver say no answer at my address,( thats why i said deliver to neighbour) didn't try neighbours, then costs to phone them up to sort there mistake… Read Full Review

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★☆☆☆☆

“They didnt delivery the packeg even when they say an hour”

Written on: 03/07/2014 by boomer87 (1 review written)

I waisted my day waiting for apackage that suposse to come. They send two messengen indicating that the parcel will arrive and finally they didnt delivery it. They close the office at 6pm and i you have to contact whit them... you have to wait for the next day. In the all day i had to contact with them because they dont contact with you. Worst delivery company ever… Read Full Review

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★★★★★

“Delivered Item's when stated, informed me by text when...”

Written on: 01/07/2014 by GustavoMorse (1 review written)

Delivered Item's when stated, informed me by text when parcel would be delivered. I have had parcels delivered from these several times and have had no problems… Read Full Review

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★☆☆☆☆

“Failed to Deliver”

Written on: 27/06/2014 by KeithByner (1 review written)

Ordered a camera lens from Value Basket. All going well but DPD could not find us. We had supplied a contact telephone number and had been living at the address for 11 years and had never had a problem before. It was just before a bank holiday so the parcel had to be delivered to the local post office and picked up after the bank holiday… Read Full Review

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★☆☆☆☆

“Tediously Belligerent”

Written on: 25/06/2014 by Issack115 (1 review written)

I dont understand how this company is still in business. It seems they go out of their way to be difficult. Its not rocket science. Take collection details, get paperwork, pick up parcel......dispatch to destination. But no. 'No paperwork'. Before I even get a chance to ask a question, its the standard reply. DPD and their agents dont seem to talk to each other. Paperwork is with DPD. Agent says no. 'Wont be picking it up today even if the paperwork arrives now.' Its chuffing 10am!!!… Read Full Review

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★☆☆☆☆

“Live on a main road - they don't attempt”

Written on: 21/06/2014 by Jacobsem173 (1 review written)

ONE STAR IS TOO MUCH!! On more than one occasion, either my flat mate or I have been in waiting on a delivery, watching the track my parcel DPD provides. According to that we're up next, the intercom doesn't go, then low and behold an email comes in saying DPD have attempted delivery but no one is in. COMPLETE LIES!! We live on a main road in a city centre that is swarming with traffic wardens, so it seems they don't even bother. Maybe their drivers are liable for parking tickets... I don't… Read Full Review

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