DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Utterly incompetent Delivery from DPD”

Written on: 29/08/2016

In 2014, it took DPD over a week to deliver a 'next day delivery' bed (while I slept on the floor). I swore I would never use any cpompany that used them for delivery again. Unfortunately I ended up ordering from a company (Frames.co.uk) that use InterlinkExpress (which is DPD under another guise). So once again, I took a day off work to wait for the parcel. I was up at 8am, got a text saying my parcel would be delivered between 1030-1130. I sat dutifully at the window looking down on my… Read Full Review

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★★★★★

“Best one ever ”

Written on: 27/08/2016 by KayleighBauer (1 review written)

If you need anything delivering or sending use these .live tracking so you know where you are.v very polite and informed me the estimated time they would deliver so no waiting all day,excellent service… Read Full Review

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★☆☆☆☆

“Photo of the door does not mean somebody knocked!!!”

Written on: 27/08/2016 by McLainpr96 (1 review written)

Had to rearrange a delivery to a Saturday (cost an extra £5). My account has a "safe place". Driver left a card saying they had been, but nobody knocked. Not even left the item in the safe place. Now I've got to drive 25 miles each way to collect the parcel. Fuming!!! I'd have rated them zero, but I have to leave at least 1 star… Read Full Review

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★☆☆☆☆

“Pay for one day delivery - now it's 4 days”

Written on: 26/08/2016

I paid for next delivery - an urgent parcel. It wasn't collected from the shop until the day it was due to be delivered and now apparently it wont arrive before Tuesday because of the Bank Holiday weekend - apparently that's OK though. Thanks DPD for spoiling my daughters holiday, I hope you're proud… Read Full Review

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★☆☆☆☆

“Do not use, I was sent a mobile phone which I did not...”

Written on: 18/08/2016 by FernandaMcGraw317 (1 review written)

Do not use, I was sent a mobile phone which I did not receive and did not sign for, I complained about it and because the drivers GPS was tracked to my address and it was signed for by someone, I now have to pay 30 pounds a month for a phone somebody else has signed for and got, I can only imagine who has taken the phone???? keep away from DPD RIP OFF I would give no stars if I could… Read Full Review

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★☆☆☆☆

“No text message for 1 hour time slot. Called them at...”

Written on: 18/08/2016 by AmiraMcCoy (1 review written)

No text message for 1 hour time slot. Called them at approx.12.30 told to call back later?? They are not sure why no time allocated. Called back at 5.20pm and was advised it would be between 6pm and 10 pm. At 5.21 got text message stating unable to deliver as I wasn't in?? They stated that I had a ref number on card left but there was no card. Called back again to be told the driver was an issue and that it will be delivered again tomorrow by a different driver… Read Full Review

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★☆☆☆☆

“DPD vandals”

Written on: 15/08/2016 by bnissel (1 review written)

My parcel was very well packed and the contents very robust. But amazingly was mostly destroyed. Can only imagine the parcel was throw or dropped from great height or maybe crushed. Best avoid these vandals if possible… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 12/08/2016 by Bethany377 (1 review written)

First experience my parcel was delivered to a totally different address over a mile away. Second (and hopefully last) experience - Driver attempted to deliver to the house next door with different name. Rearranged delivery for following day, should have been delivered between 11.50am and 12.50pm, it's now 5.30pm and no sign of my parcel. All I can say is DO NOT USE THIS CARRIER!!!… Read Full Review

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★☆☆☆☆

“Terribly messy”

Written on: 10/08/2016 by Brenton289 (1 review written)

Parcel numbers are not recognized on their website. Nobody picks up at their customer support line. No response to email requests. Absolutely awful. How this company manages to stay in business, is a mystery to me… Read Full Review

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★★★☆☆

“Clearly DPD got lost. Got a text to my phone to say...”

Written on: 07/08/2016 by JuanGrant48 (1 review written)

Clearly DPD got lost. Got a text to my phone to say that noone was at home, at a time when my partner was 6 ft from the front door. There was no note left. Besides which, we have a smart doorbell. If he'd rung it, I'd get a message on my phone. We're getting to an age now where delivery drivers can't lie with impunity anymore. When I wrote to complain, the response boiled down to "We can understand why you're upset. **** happens. DPD have improved in the past few years but there's a long… Read Full Review

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★★★★☆

“Arrived within the time window I was given. Good...”

Written on: 01/08/2016 by JohnUskglass (2 reviews written)

Arrived within the time window I was given. Good updates on progress. No obvious damage to box… Read Full Review

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★★★★★

“Good reliable service. The ability to see where the...”

Written on: 31/07/2016 by Kaia405 (1 review written)

Good reliable service. The ability to see where the delivery van is to help plan the day is very useful… Read Full Review

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★☆☆☆☆

“DPD just avoid”

Written on: 30/07/2016 by aliciagore (2 reviews written)

I was not in and instead of delivering to my neighbour ( as instructed) they took the parcel. When selecting a depot to pick up from I accidentally choose a shop who's opening hours meant I would not be able to pick this up. I IMMEDIATELY tried to change this online and couldn't so tried to call them. It was impossible to talk to someone as electronic system NEVER gives you the option to talk to someone. It also will not let you change the pick up depot. So in frustration I called the company I… Read Full Review

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★☆☆☆☆

“Never again. ”

Written on: 29/07/2016 by Charles222 (1 review written)

Arranged for an envelope to be collected, waited from 8am till 6pm and the driver was a no show. Received a text telling me my parcel had been collected and dispatched despite it still being in my hands. Rescheduled the pick up, having to wait again today from 8am to 6pm and already received another message telling me that that the rescheduled pick up and dispatch has happened too. No help or real person response from the company, not even an apology for not turning up and wasting my entire… Read Full Review

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★☆☆☆☆

“Terrible service by lying drivers”

Written on: 26/07/2016 by Hickeycg226 (1 review written)

This company should be closed! They lie about turning up, they do not bother even trying to pick up the parcels, then tell their people they did try (even when I stayed in all day losing a days wages because of it) and then change the pick up date to another day without letting you know! You need to use a DIFFERENT COMPANY if you want any chance of your parcels being picked up. DO NOT USE - NOT RECOMMENDED!!!!!… Read Full Review

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★☆☆☆☆

“Poor experience”

Written on: 20/07/2016 by Alexa181 (1 review written)

Completing the correct information and stating a safe place to leave the parcel the instructions was not followed. Before I even got home (which was 3 minutes after the delivery time bracket started) I received a txt message and an email alert saying nobody was home so therefore the parcel could not be delivered. I just missed the van so thought no problems the van is nearby as I saw a dpd van a street away, so therefore I could just give them a call it will just add an extra 5 minutes onto the… Read Full Review

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★★★☆☆

“Late and No Care For Package”

Written on: 15/07/2016 by Whitneyo1961 (1 review written)

Paid extra for a company to deliver my parcel before 12 on a saturday, recieved a message that it would arrive between 11.39 and 12.39, which is still over the time frame they had told me and yet the driver didn't arrive till 13.45. He also bashed the parcel on the doors and stairs of the block of flats I live in. Luckily my parcel had rigid internal packaging but this still isnt the point especially that the box had 'Fragile' written over it. Would rather use another courier that I know… Read Full Review

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★★★★☆

“Delivery to Scottish Islands”

Written on: 14/07/2016 by Jaylenu428 (1 review written)

Good trouble-free delivery with tracking a the way… Read Full Review

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★★★★☆

“Delivery to Scottish Islands”

Written on: 14/07/2016 by Jaylenu428 (1 review written)

Good trouble-free delivery with tracking a the way… Read Full Review

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★☆☆☆☆

“Amazon Delivery”

Written on: 12/07/2016 by NiaKeller (1 review written)

Dogs barked and then the door bell rang. As I was walking towards the front door a parcel flew threw the letter box. I could hear plant pots being bashed together and items being moved ..............I opened my front door to see the delivery person trying to place a large parcel in between my plants and garden ornaments that I had arranged upon my porch. Startled he stood up and handed me the large package. I took the parcel in fuming. When he had gone I looked at how he had bashed my plants… Read Full Review

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