DPD Express Parcel Delivery Reviews

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★★☆☆☆
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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Best So Far.”

Written on: 23/12/2014 by TjExcalibur (3 reviews written)

I have several deliveries over the last month. The worst was Yodel with my £700 item somewhere in the system. The best was DPD. Items arrived on the stated day and time, plus I can track the van to know where he is and what time it will arrive. Saves me valuable time in hanging around and saves them time by not doing redeliveries. Those who have a poor service from DPD it is probably your driver as mine is 100% every time… Read Full Review

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Tjexcalibur's Response to TjExcalibur's Review

Written on: 23/12/2014

Sorry should have been 5 star.

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★★★★★

“international shipment”

Written on: 22/12/2014 by Lexi291 (1 review written)

For inquiries concerning the shipment arrived 1 day in advance of the scheduled date; The box came with some slight bruising (: O) but inside the pc's box was adequately safe. 5 stars… Read Full Review

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★★★★★

“DPD quality”

Written on: 19/12/2014 by Andrzej888 (1 review written)

DPD left a note yesterday that they had a package but could not deliver as I was not in. The sender would not allow it to be left with anybody else. I was worried I would have to go through hoops to get the package. None of it! logged on to the web, your package will be delivered today between these 2 times. On the nail a ring at the door, my package:) I am impressed, and it takes a lot to impress me, and this is not the first time. Compared to driving 30miles in a round trip to collect… Read Full Review

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★☆☆☆☆

“DPD the worst”

Written on: 18/12/2014 by Alvarez170 (1 review written)

I get many parcels via different couriers. DPD are outstandingly the worst over the past 2 years. I would not choose a supplier I knew used DFD. Several times I have heard the letterbox only to find a sorry you were not in card. No bell, no knock. The option to pay them again for "upgraded delivery" adds insult to injury ( I assume this means they will knock) Big, corporate and unfriendly. Avoid… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/12/2014 by themikel47 (1 review written)

I'm sorry to read the bad reviews for this company because my experience is the opposite. The parcel was delivered quickly and undamaged. The tracking service was amazing. I was told what delivery number my parcel was, where in the delivery order the driver was, and the time my parcel would be delivered. Sure enough it arrived at the time they said. A very efficient service, no more waiting in all day wondering if and when my parcel would be delivered… Read Full Review

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★☆☆☆☆

“DPD TERRIBLE SERVICE, NOT SIGNED AND PARCEL NOT RECEIVED”

Written on: 17/12/2014 by Lilianaf1958 (1 review written)

I got a message saying when my parcel will be in, ok yeah great. My partner was at home, so when the driver came he answered the door to find the driver saying that he left the parcel on the door, but somehow 2minutes later the parcel is gone. something tells me he didn't deliver it at all. So i call DPD and all they tell me is that the driver said he left it in front of the door, why would you be stupid and leave a parcel in front of the door, the so called Dwayne driver must be lying, and… Read Full Review

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★☆☆☆☆

“Retailers avoid - the worse delivery firm out there”

Written on: 16/12/2014 by Lopezlw189 (1 review written)

DPD are awful and should not be used by retailers. Terrible customer service, do not deliver on time or on the day specified, not accommodating and not interested in rectifying their mistakes. Retailers please do not use DPD!… Read Full Review

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★★★★★

“in time delivery”

Written on: 15/12/2014 by vkalininas (3 reviews written)

no problems so far in time delivery.No delays.Delivery driver was smiling and polite.That's how deliveries suppose to be done. quality… Read Full Review

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★☆☆☆☆

“ useless service, next day service really means 7day...”

Written on: 15/12/2014 by Tristin132 (1 review written)

there next day service is a joke, i was meant to have a phone delivered on the next day service they text in morning to say it was on its way, it never turn up. got another text to say it would be the next day the same thing happened again. phoned them up all they do is lair on phone promise me i would have it the next day same thing happened again never turn up . there next day service really means wait 7 days. dont waste your time with them… Read Full Review

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★☆☆☆☆

“Just hop you don't deal with Aberdeen Depot direct”

Written on: 13/12/2014 by ZacharyPotter (1 review written)

Went to pick up the parcel from depot. Had utility bill, credit card statement, credit card, and the order print of the item. Is that good enough to release - No. No photo ID, no parcel. Problem - Don't own passport or new photo driver licence, so I don't have any to give. Any common sense, no - what you get is a rude, obnoxious staff member that states the card says Photo id and walks off. Every other company in Aberdeen use a bit of common sense and have accepted this as proof - I could… Read Full Review

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Xxanonxx's Comment

Written on: 13/12/2014

Hope, not hop in title!

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★★★★☆

“General Receipts”

Written on: 13/12/2014 by fmRose343 (1 review written)

We do not use DPD as a courier ourselves as we generally require a same day direct service for which we use a local motorcycle courier, however a number of our suppliers do use DPD and we have always found that the delivery arrives in the stated time period and that the drivers are courteous and efficient. We have never had damaged goods or any concern about the risk of damage… Read Full Review

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★☆☆☆☆

“Apalling”

Written on: 12/12/2014 by ElizaGrace185 (1 review written)

They failed to deliver my parcel, and they lied about what the problems were when I contacted them. I re-arranged delivery and made a complaint, as they decided to return my parcel instead of re-delivering as a result of my complaint… Read Full Review

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★☆☆☆☆

“WORST”

Written on: 12/12/2014 by AnikaConnell371 (1 review written)

DPD are absolutely the WORST delivery service in the UK. For my work I have to order from a website that delivers only through them, and I kid you not 60% of their deliveries give me trouble. Most of the times I would receive "sorry you missed your delivery" emails as I was sitting on my sofa, in my flat. My building is on a sharp bend, which requires the driver to park a bit further and walk, which appears to be unfathomable to many delivery people, not only DPD. Everytime this happens, I have… Read Full Review

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★☆☆☆☆

“Incompetent at best”

Written on: 11/12/2014

Do not use this poor excuse for a delivery firm ever! Was expecting a parcel to arrive yesterday so went home especially so I was around for my 1 hour delivery time slot.. 2 and a half hours pass and I get a message saying your parcel cannot be delivered because the driver cannot find my address!!! I don't live in the middle of nowhere and I'm pretty sure the drivers must have maps or sat nav!! Now I'm stuck for an event with no outfit to wear thanks to the pure stupidity of this company! I… Read Full Review

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★☆☆☆☆

“DO NOT EVER USE THIS SERVICE”

Written on: 10/12/2014 by McNally464 (1 review written)

I have been calling Customer service every day since last Wednesday (03/12/2014). I send an email to the department for complaints but yet again no one was making any effort whatsoever to at least show some interest in what my problem was. Last week I received a message saying: "Your Dune Group parcel has been delivered today and signed for by J SMITH". If I can just say that I did not know who this person was. And yet no one called me to provide me with information or at least apologise for… Read Full Review

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★★★★★

“Excellent service, delivery on day and time given”

Written on: 09/12/2014 by MyUserExperience (2 reviews written)

DPD is used by an online company from whom I purchase artist materials. This is the 4th time DPD, from the Newbridge Edinburgh depot, have delivered my order and each time their service has been excellent. Their online tracking system, whereby you can follow the progress of your order from the supplier to the DPD depot and, subsequently, as it progresses on the delivery to your house, is the best I have ever come across. In my experience they have always delivered on the day and time given and… Read Full Review

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★☆☆☆☆

“Sorry, your parcel could not be delivered,”

Written on: 09/12/2014 by ashvtosh (1 review written)

Sorry, your parcel could not be delivered, as your DPD driver could not find your address/gain access. I had to wait for them yesterday, and they said no body is at home. today they are saying that they could not find address. They already have my number and i did not receive any bell or call. I am online on their phone line for last 15 minutes waiting for a human response. Just waste of money… Read Full Review

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★☆☆☆☆

“They have NO IDEA!”

Written on: 08/12/2014 by Higgo1 (2 reviews written)

Waited for a phone which had travelled from overseas. All went well until it fell into the hands of the UK based delivery unit. Absolute idiots! I had a delivery slot which came and went. I checked their website which showed the phone as 'delivery refused'. Called the customer number and was told that someone with a different name from mine had declined the parcel. They checked with the depot to be told they had delivered it to a house number 3. Only thing is that there is no house number… Read Full Review

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★☆☆☆☆

“Disgusting Service ”

Written on: 08/12/2014 by dannis23 (1 review written)

Made an Asos order, recieved a text message that my delivery driver would be to me between 12.23pm and 13.23pm, excellent you may think. i then recieved a text message at 12.56pm telling me that the driver had attempted to deliver my parcel, but nobody as in ........ Well isnt that strange as i work in a office with 150 other people. After calling to reqister my complaint with DPD I am now sitting listerning to hold music waiting for a manager to become avalible current time on phone is 24min… Read Full Review

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★☆☆☆☆

“Disgusted with service.”

Written on: 07/12/2014 by 359Hood (1 review written)

I ordered my new phone on Monday and paid for next day delivery. On Tuesday I receive nothing and call customer service to say that it will be dispatched tomorrow, for someone with no phone I was urgently waiting for this to arrive. Wednesday I received nothing again even after endless phones call with Customer Service telling them how important this was. They promised that it would be with me Thursday. Thursday I have a text message to say there there had been an in my area and that it would… Read Full Review

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