DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“That's not my front door, AGAIN !...”

Written on: 27/04/2017 by 254McKinney (1 review written)

This is the second time this company has gone to the wrong address, failed to deliver, then sent me a e-mail to say I'm not in. What the bell is wrong with you people. My address and post code are correct and I'm sitting here waiting and you send me a picture of someone else's front door and say its mine and I'm not in. So your gonna try and deliver it again tomorrow to the completely wrong address again and probably the same door. Thanks. No helpful phone number on the website or txt message… Read Full Review

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★☆☆☆☆

“A delivery service that actually fails to deliver”

Written on: 20/04/2017 by O'Connor92 (1 review written)

My parcel was meant to arrive yesterday so I stayed in all day and it didn't turn up. I then get an email saying that I wasn't in and that they would attempt to deliver it again today and again no one showed up. I went to 'track my order' and there's a picture of where they've left the 'calling card' and I have no idea where that photo was taken but it is certainly no where near my house! I emailed customer services and I had an automatic reply saying that the office was closed but that office… Read Full Review

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★☆☆☆☆

“I wouldn't recommend to an enemy, never mind a friend”

Written on: 19/03/2017

On Wednesday morning, I got two emails from them. One telling me that the parcel would be delivered between 1pm and 2pm. The second email was timed 4 minutes later, and thanked me for arranging to have my parcel delivered to a "pick up shop", at a location approximately 70 miles from home. I rang dpd up to ask them what on earth they were doing. At first they insisted that I'd arranged this via email, then they said that the sender had arranged it via text. Even if I could get to the location… Read Full Review

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★☆☆☆☆

“Van Driver throwing parcel from back of deilivery van”

Written on: 07/03/2017 by Wulfster (1 review written)

Waited in for the wife's (£2500) laptop to be returned from Scan.co.uk that had just being repaired. Watching on our CCTV, the guy threw the box out the back of the van onto the floor! You hear and see (Despatches programme) about delivery companies throwing parcels around but don't expect to witness it when the idiot does it in your own drive! Certainly wont be trusting DPD with anything valuable from now on, if they do this in your drive makes you wonder what the hell goes on in the depot!… Read Full Review

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★☆☆☆☆

“no one tried to deliver”

Written on: 01/03/2017

DPD has horrible Service. no one came to deliver the packet...simply delivered to their packet shop far away mentioning no one was a home, but in fact i was at home whole day. When contacted customer Service they simply updated Status to be redelivery and next day the same Thing happend.....now i have to go and pick it up...it weighs 30kg... Horrible… Read Full Review

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★☆☆☆☆

“Worst Courier Company I have experienced”

Written on: 24/02/2017 by 261Gibbs (1 review written)

Don't waste your time!… Read Full Review

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★★★★★

“Best courier company”

Written on: 30/01/2017 by Reynolds35 (1 review written)

Maybe it depends where you live but I have always been very pleased when I find out that goods I purchase are being sent via DPD, as I'm always given an exact delivery date and then on the day they text me a 1 hour time window which has been met consistently. I can even track where the driver is and get an idea of how many minutes away they are during that 1 hour window - it's really good. If the delivery date given is not convenient there are options to easily re-arrange on the website or… Read Full Review

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★★★★★

“Excellent delivery service, really quick no problem at...”

Written on: 29/01/2017 by DaltonMcGarry162 (1 review written)

Excellent delivery service, really quick no problem at all , on time , customer friendly service… Read Full Review

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★☆☆☆☆

“POOR COMPANY”

Written on: 18/01/2017 by Goodmanuj189 (1 review written)

BEEN TOLD THAT IT WOULD BE DELIEVERED ON TUESDAY BY TEXT THEN DIDNT ARRIVE OR GET CONTACTED APPRENTLY IS WAS LEFT AT DEPOT. ON CERTAIN PRODUCTS ONLY MONDAY TO FRIDAY DELIEVER AND DONT SEEM TO GIVE PRECISE TIMES AND ALWAYS ARRIVE AT UNNECESSARY TIMES DURING THE DAY… Read Full Review

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★★★★★

“PC Specialist”

Written on: 12/01/2017 by stevew220 (1 review written)

I ordered 2 computers from PC Specialists in the UK... these were shipped very promptly and arrived safely in time for Christmas.... Many Thanks … Read Full Review

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★☆☆☆☆

“NO IDEA WHAT CUSTOMER SERVICE MEANS. WORST EVER”

Written on: 11/01/2017 by JacquelynLee75 (1 review written)

Receive a message about a package being deliver between 1249 and 1349. Took off work waited till 630. Call them when I got an email saying I wasn't home and it was being drop off at a business downtown tomorrow some time. I sat here literally for 6 hours..didn't leave..its a heavy package didn't want the guy to have to try and deliver it twice. He never even drove by. My office window looks out onto the street where they stop to deliver. He didn't even try. The customer service folks basically… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 11/01/2017 by ijKnight449 (1 review written)

I was sending a parcel to Sri lanka and it had a normal sony vaio laptop. They returned saying it had a battery over 100 watts or the battery is more than 5kg. The whole parcel including the laptop, a laptop bag and some other items was 5kg. I checked the specification of the battery in the laptop and its only 300grams and 50watts. The lady I spoke from DPD was rude and didnt want to help at all. They simply dont care. Very poor customer service… Read Full Review

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★★★★★

“Most flexible delivery service”

Written on: 07/01/2017

Have always been impressed with DPD delivery, they're among the small number of couriers who are really flexible, give estimated delivery windows, and provide contact directly through to the driver… Read Full Review

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★☆☆☆☆

“DPD are time wasters”

Written on: 04/01/2017 by Rasbuild (1 review written)

Having purchased a phone from BT I was informed of the delivery date. I recieved four further subsequent emails that confirmed the delivery day. Living in suffolk and working in London, meant it was neccessary for me to take a day off to sign for the phone on delivery. Around 10.45 on the delivery day I recieved an email from DPD stating due to a mix up it was not going to be delivered until the following day. This now meant It in oder to receive the phone I have to take two days off work due… Read Full Review

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★☆☆☆☆

“Failed to deliver to the correct address.”

Written on: 03/01/2017

Failed to deliver to the correct address but because they have a record of delivering it somewhere my complaint is dismissed.Tracking shows it was delivered to another county,DPD seem to be making so many mistakes that they appear to have little time to investigate and chase up missing parcels… Read Full Review

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★☆☆☆☆

“Why I can`t talk with anybody, if I have problems with...”

Written on: 02/01/2017 by E-Tron (1 review written)

Why I can`t talk with anybody, if I have problems with my arriving parcel? Why just only automated system do they have? Why do they send me the estimated delivery window time, if I can`t change it, or can`t talk with the driver? Why the driver lies about he left a calling card in front of our flat`s door, if it`s not there?… Read Full Review

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★☆☆☆☆

“100% worst service ever”

Written on: 02/01/2017 by SelahHouse224 (1 review written)

Waited three days for a delivery which I paid next day delivery for. It never arrived! After being lied to numerous times I have told them to return the parcel. Their service needs to be imporved a great deal for them to get my business again!… Read Full Review

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★☆☆☆☆

“Worst experience ever ”

Written on: 01/01/2017 by deCarson468 (1 review written)

After a month of calling customer service and everything, DPD still not managed to do what it suppose to do and lost my parcel! WHAT A JOKE!!!! Useless and awful customer service!!!!… Read Full Review

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★★★★☆

“Brilliant. But slow”

Written on: 31/12/2016 by 249Nicholson (1 review written)

When i received my package (which was a computer from pc specialist) it came with out any damage to the pc and its internals. But it was very slow taking 6 hours to get from a place 20 miles away. But when i did arrive i found the man who served me to be polite… Read Full Review

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★☆☆☆☆

“WORST BUSINESS EVER!”

Written on: 19/12/2016 by GuillermoBeebe (1 review written)

I AM ABSOLUTELY APPALLED, No one has turned up and i got a text to say they tried to deliver???. there is a 24 hour reception and I have been here the whole time. I have called 5 times, that right 5 TIMES and been lied to over and over. First of all he couldn't find the building, then they told me to speak to the depot only to be given the number of customer services!? then he would be here before 3pm, then he was lost, then they spoke to him and he would be here in 35 minutes, then an hour… Read Full Review

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