DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“very poor ”

Written on: 26/07/2014

At first, they allegedly delivered the parcel to the wrong address which I find hard to believe as they had the right address in their systems. Of course, I had been waiting at home for them to deliver it. Then they change the delivery day to a date later, without asking me when I can have it delivered/if I'll be at home then or I want it delivered to a different address. I find the whole thing really annoying. Especially as they had called me in the morning to tell me they were going to… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 15/07/2014 by 332Garza (1 review written)

Waited in all day for a parcel, used their 'follow my parcel' service, delivery time was given as 16.33-17.33, 17.33 came and went, still no parcel. The website now read, delivery attempted but no one was in to sign for it, card left (no card through my door). What a load of rubbish, in fact it is more than likely driver too lazy to look for the house. To top it off you can't even call and speak to a human. Their Facebook page is an interesting read, plenty of similar comments… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 15/07/2014 by theedubo (1 review written)

Attempted to call DPD. I was blocked at every enquiry - it was like trying to get information from MI5. This company is 95% focussed on industry and only 5% on the domestic customers. Uses 0845 numbers so you spend a fortune as they leave you waiting. They never answer. Tried calling depot also...same...nothing. Customer Service a joke!!!… Read Full Review

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★☆☆☆☆

“DPD - NOT customer focussed”

Written on: 14/07/2014 by Naomio55 (1 review written)

We ordered a small "tub" chair from a company in the North East. My wife was told to expect the deliver in two days time (Wednesday) as an "all day" delivery. Not really ideal, but acceptable and I took a day's holiday from work to wait in for the couriers, DPD. By 4.00pm that afternoon, I was beginning to get a bit concerned, so I called the chair supply company who told me that it was actually scheduled for the next day. At that news, I wasn't happy about waiting in another "full" day for… Read Full Review

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★☆☆☆☆

“rubbish,trash”

Written on: 07/07/2014 by hsGilbert69 (1 review written)

requested delivery to any neighbour got email conformation driver say no answer at my address,( thats why i said deliver to neighbour) didn't try neighbours, then costs to phone them up to sort there mistake… Read Full Review

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★☆☆☆☆

“They didnt delivery the packeg even when they say an hour”

Written on: 03/07/2014 by boomer87 (1 review written)

I waisted my day waiting for apackage that suposse to come. They send two messengen indicating that the parcel will arrive and finally they didnt delivery it. They close the office at 6pm and i you have to contact whit them... you have to wait for the next day. In the all day i had to contact with them because they dont contact with you. Worst delivery company ever… Read Full Review

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★★★★★

“Delivered Item's when stated, informed me by text when...”

Written on: 01/07/2014 by GustavoMorse (1 review written)

Delivered Item's when stated, informed me by text when parcel would be delivered. I have had parcels delivered from these several times and have had no problems… Read Full Review

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★☆☆☆☆

“Failed to Deliver”

Written on: 27/06/2014 by KeithByner (1 review written)

Ordered a camera lens from Value Basket. All going well but DPD could not find us. We had supplied a contact telephone number and had been living at the address for 11 years and had never had a problem before. It was just before a bank holiday so the parcel had to be delivered to the local post office and picked up after the bank holiday… Read Full Review

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★☆☆☆☆

“Tediously Belligerent”

Written on: 25/06/2014 by Issack115 (1 review written)

I dont understand how this company is still in business. It seems they go out of their way to be difficult. Its not rocket science. Take collection details, get paperwork, pick up parcel......dispatch to destination. But no. 'No paperwork'. Before I even get a chance to ask a question, its the standard reply. DPD and their agents dont seem to talk to each other. Paperwork is with DPD. Agent says no. 'Wont be picking it up today even if the paperwork arrives now.' Its chuffing 10am!!!… Read Full Review

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★☆☆☆☆

“Live on a main road - they don't attempt”

Written on: 21/06/2014 by Jacobsem173 (1 review written)

ONE STAR IS TOO MUCH!! On more than one occasion, either my flat mate or I have been in waiting on a delivery, watching the track my parcel DPD provides. According to that we're up next, the intercom doesn't go, then low and behold an email comes in saying DPD have attempted delivery but no one is in. COMPLETE LIES!! We live on a main road in a city centre that is swarming with traffic wardens, so it seems they don't even bother. Maybe their drivers are liable for parking tickets... I don't… Read Full Review

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★☆☆☆☆

“I wish I could give less than one star”

Written on: 19/06/2014 by Quinlan1953 (1 review written)

The parcel was not there when I needed it most, but it has also arrived to the wrong address giving my parcel a long and adventurous trip abound the country. The bunch of amateurs from DPD has called their service DPD"express" delivery which to me sounds very ironic. Good luck to anyone that will choose the service. I will not choose it again myself… Read Full Review

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★★★★★

“Consistently great service...!”

Written on: 18/06/2014 by chrism937 (1 review written)

The DPD delivery guy around Levenshulme, Manchester, M19 has been delivering my parcels for around 2 years now and he's just the best.....! I work 9-5 like most people and he always goes the extra mile to get my parcel to me. Thanks loads...!!… Read Full Review

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★★★★☆

“Very good service”

Written on: 17/06/2014 by AritzCP (2 reviews written)

The deliver service has been on time, with any marks on the package and very good knowledge about where it was my package… Read Full Review

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★☆☆☆☆

“DreadfullyPoorDelivery”

Written on: 14/06/2014 by EllieMcCullough (1 review written)

Hate to see the DPD slip come in the door. They never answer the phone to arrange delivery. If you manage to get somebody they'll lie about a delivery attempt. Allergic to doorbells. How are these people still in business????… Read Full Review

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Extremelyannoyedanddisgusted's Comment

Written on: 16/06/2014

I am at this very moment experiencing the exactly the same issues: I received an email this morning saying to expect my parcel between 9.30am and 11.30am today. I have been sitting diligently beside my mobile looking out my window into the Square where I live in Wexford Town, My House doesn't have a No (one of only two in the Square) so I kept a keen eye out. I didn't see any van, No call at the door, No phone call. I checked the Quick Track Service at about 10.30am to see that my parcel had been returned to the Enniscorthy depot at 10.16am. Can't get a reply from the Depot; managed to get through to head Office Dublin who insisted they had no phone no for me (the sender insists that it was provided) and the extremely curt and rude woman I was dealing with infuriatingly hung up on me! Absolutely appalling!

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★☆☆☆☆

“DPD bunch of amatures”

Written on: 13/06/2014 by Palmer121 (1 review written)

DPD have been my worst experience of a delivery service ever. I tried many times via phone and email to get my parcel delivered as did the sender. But all I got from DPD if I ever did get a reply was a load of lies. They had a problem with the address: The address was perfect and my phone number was on the label. I tried customer service: Automated reply someone will get back to me within 24 Hrs Nothing happened and they never did come back to me. The sender of my parcel suggested I phone my… Read Full Review

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★☆☆☆☆

“Unrealiable. Give a delivery window of an hour but fail.”

Written on: 11/06/2014 by Evaq200 (1 review written)

Follow their tracking system that says delivery between 17:10 and 18:10 all day. Make arrangements to be there for those times, in fact I'm home 40 minutes early. On the door mat when I arrive is a 'Sorry we missed you' card from DPD. It has my name, date and time written on the card except, the driver's scribbled out the time! What's the fcuking point having a tracking system that gives delivery times if it doesn't fcuking work. This has now cost the retailer that used them. Delivery dealt… Read Full Review

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★★★★★

“Dispatch to Jersey”

Written on: 05/06/2014 by AshlyStokes289 (1 review written)

Next day delivery to Jersey, brilliant and quick and tracking very good First class… Read Full Review

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★☆☆☆☆

“rubbish yet again”

Written on: 02/06/2014 by Black1993 (1 review written)

for the second time in 12 months DPD have let me down again, my parcel will arrive Friday 23/05/14 stated dpd e mail, stayed at home all day and guess what no parcel,so contacted dpd customer services (the driver was having technical difficulties) i was informed, what this means i have no idea, probably means the driver couldn't be arsed to deliver,however i was informed the parcel would be delivered without fail on Tuesday 27/05/14 as it was bank holiday Monday, this i accepted,so i stayed… Read Full Review

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★★★★★

“Delivered on time....again”

Written on: 31/05/2014

Have had things delivered using DPD a few times, not usually my choice of courier but the vendor of whatever I happen to be buying. Have had notification of when the item will be delivered in the morning and it's been delivered within that window. So, I'd call that great service… Read Full Review

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★☆☆☆☆

“Useless!!!!”

Written on: 28/05/2014 by KarsonMoser (1 review written)

I got an email to say my phone would be delivered between 11.16-12.16 today. That was good, I choose to have the phone delivered to my work address, so that there would be someone in the office all day. I then received an email at 11.40am to say that there was no one available. NO one knocked on our door or entered the building, I was also informed the driver made several calls to ask me where my office was, no missed calls and no voice mail, phone is next to me. So now I have to either… Read Full Review

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