DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★★★★☆

“DPD delivery.”

Written on: 15/09/2016 by biMoreno285 (1 review written)

DPD delivered my items, quickly and safely. I was kept infomred of my parcels progress and given the time slots of when my items would arrive, and they arrived in those time slots. No fuss or hassle just good service… Read Full Review

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★★☆☆☆

“Was told a delivery day + time slot. Nothing turned...”

Written on: 12/09/2016 by Elliot95 (1 review written)

Was told a delivery day + time slot. Nothing turned up, had to go and collect myself otherwise delivery would have been pushed forward another day… Read Full Review

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★☆☆☆☆

“Some kinda joke”

Written on: 10/09/2016 by Ttfinlay (1 review written)

Well! Where do I begin with this shambolic operation posing as an "award winning service". This week I ordered 2 items from different companies with next day delivery. Sadly, it just so happened that both companies used DPD to deliver these items. The first item was supposed to arrive on Tuesday. While waiting in my house during the delivery time slot, I received a text saying they were unable to deliver as no one was home. I assumed at this time that although my buzzer is very loud, I must… Read Full Review

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★☆☆☆☆

“Could not find someone, could not ring bell”

Written on: 09/09/2016 by npWelsh444 (1 review written)

"Missed" delivery, despite being at home. Door bell is loud and clear when it is actually used, but never rang. The company's response was to reschedule the delivery. The sender's company response was that I must be wrong since the dpd company has a good reputation. Not the first time it has happened to me, though this time the parcel was needed asap… Read Full Review

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★★★★★

“Brilliant”

Written on: 08/09/2016 by Ashby64 (1 review written)

Stunningly good service, I knew within an hour when my delivery was due, cheerful driver and great service. Highly Recommended!… Read Full Review

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★★★★★

“Service was flawless. Arrived on time and package was...”

Written on: 06/09/2016 by Boylecx404 (1 review written)

Service was flawless. Arrived on time and package was in excellent condition. Delivery guy offered to carry the heavy package into my home if necessary. He was fast at processing everything and kind. No complaints of any kind… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 05/09/2016 by Utterlymiserable2 (1 review written)

After several phone calls I found out They had delivered my parcel to wrong address even though I had been in all morning with the door open. I was left to go door to door to see if anybody had recieved my parcel, luckily one of my neighbours noticed a delivery van going to a house two car parks away and it was there. It's cost me over a tenner ringing round to try and track down my parcel with no help what so ever from DPD. I'm disgusted. I should not of been the one ringing around to find… Read Full Review

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★★★★★

“Excellent service, highly recommended”

Written on: 04/09/2016 by Maxvanman (1 review written)

I recently had a product delivered by DPD the service was exceptional in terms of contact, predicted delivery time, even photo of neighbours front door where the parcel was left. Also brilliant tracking app. If you want rubbish service try Hermes!!… Read Full Review

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★★★★☆

“Helpful and effective customer service”

Written on: 02/09/2016 by Mekhiz332 (1 review written)

The driver had scanned the parcel incorrectly, so that it was delivered to the wrong address (a farm, judging by the photo) - nobody was in, so the delivery was rescheduled for the next day, without my approval. However, when I called DPD, they were very helpful on the phone, and managed to correct the issue and get the parcel to me on the original day. In short, mistakes happen, but they handled it well… Read Full Review

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★☆☆☆☆

“Utterly incompetent Delivery from DPD”

Written on: 29/08/2016

In 2014, it took DPD over a week to deliver a 'next day delivery' bed (while I slept on the floor). I swore I would never use any cpompany that used them for delivery again. Unfortunately I ended up ordering from a company (Frames.co.uk) that use InterlinkExpress (which is DPD under another guise). So once again, I took a day off work to wait for the parcel. I was up at 8am, got a text saying my parcel would be delivered between 1030-1130. I sat dutifully at the window looking down on my… Read Full Review

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★★★★★

“Best one ever ”

Written on: 27/08/2016 by KayleighBauer (1 review written)

If you need anything delivering or sending use these .live tracking so you know where you are.v very polite and informed me the estimated time they would deliver so no waiting all day,excellent service… Read Full Review

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★☆☆☆☆

“Photo of the door does not mean somebody knocked!!!”

Written on: 27/08/2016 by McLainpr96 (1 review written)

Had to rearrange a delivery to a Saturday (cost an extra £5). My account has a "safe place". Driver left a card saying they had been, but nobody knocked. Not even left the item in the safe place. Now I've got to drive 25 miles each way to collect the parcel. Fuming!!! I'd have rated them zero, but I have to leave at least 1 star… Read Full Review

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★☆☆☆☆

“Pay for one day delivery - now it's 4 days”

Written on: 26/08/2016

I paid for next delivery - an urgent parcel. It wasn't collected from the shop until the day it was due to be delivered and now apparently it wont arrive before Tuesday because of the Bank Holiday weekend - apparently that's OK though. Thanks DPD for spoiling my daughters holiday, I hope you're proud… Read Full Review

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★☆☆☆☆

“Do not use, I was sent a mobile phone which I did not...”

Written on: 18/08/2016 by FernandaMcGraw317 (1 review written)

Do not use, I was sent a mobile phone which I did not receive and did not sign for, I complained about it and because the drivers GPS was tracked to my address and it was signed for by someone, I now have to pay 30 pounds a month for a phone somebody else has signed for and got, I can only imagine who has taken the phone???? keep away from DPD RIP OFF I would give no stars if I could… Read Full Review

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★☆☆☆☆

“No text message for 1 hour time slot. Called them at...”

Written on: 18/08/2016 by AmiraMcCoy (1 review written)

No text message for 1 hour time slot. Called them at approx.12.30 told to call back later?? They are not sure why no time allocated. Called back at 5.20pm and was advised it would be between 6pm and 10 pm. At 5.21 got text message stating unable to deliver as I wasn't in?? They stated that I had a ref number on card left but there was no card. Called back again to be told the driver was an issue and that it will be delivered again tomorrow by a different driver… Read Full Review

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★☆☆☆☆

“DPD vandals”

Written on: 15/08/2016 by bnissel (1 review written)

My parcel was very well packed and the contents very robust. But amazingly was mostly destroyed. Can only imagine the parcel was throw or dropped from great height or maybe crushed. Best avoid these vandals if possible… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 12/08/2016 by Bethany377 (1 review written)

First experience my parcel was delivered to a totally different address over a mile away. Second (and hopefully last) experience - Driver attempted to deliver to the house next door with different name. Rearranged delivery for following day, should have been delivered between 11.50am and 12.50pm, it's now 5.30pm and no sign of my parcel. All I can say is DO NOT USE THIS CARRIER!!!… Read Full Review

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★☆☆☆☆

“Terribly messy”

Written on: 10/08/2016 by Brenton289 (1 review written)

Parcel numbers are not recognized on their website. Nobody picks up at their customer support line. No response to email requests. Absolutely awful. How this company manages to stay in business, is a mystery to me… Read Full Review

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★★★☆☆

“Clearly DPD got lost. Got a text to my phone to say...”

Written on: 07/08/2016 by JuanGrant48 (1 review written)

Clearly DPD got lost. Got a text to my phone to say that noone was at home, at a time when my partner was 6 ft from the front door. There was no note left. Besides which, we have a smart doorbell. If he'd rung it, I'd get a message on my phone. We're getting to an age now where delivery drivers can't lie with impunity anymore. When I wrote to complain, the response boiled down to "We can understand why you're upset. **** happens. DPD have improved in the past few years but there's a long… Read Full Review

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★★★★☆

“Arrived within the time window I was given. Good...”

Written on: 01/08/2016 by JohnUskglass (2 reviews written)

Arrived within the time window I was given. Good updates on progress. No obvious damage to box… Read Full Review

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