DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“POOR COMPANY”

Written on: 18/01/2017 by Goodmanuj189 (1 review written)

BEEN TOLD THAT IT WOULD BE DELIEVERED ON TUESDAY BY TEXT THEN DIDNT ARRIVE OR GET CONTACTED APPRENTLY IS WAS LEFT AT DEPOT. ON CERTAIN PRODUCTS ONLY MONDAY TO FRIDAY DELIEVER AND DONT SEEM TO GIVE PRECISE TIMES AND ALWAYS ARRIVE AT UNNECESSARY TIMES DURING THE DAY… Read Full Review

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★★★★★

“PC Specialist”

Written on: 12/01/2017 by stevew220 (1 review written)

I ordered 2 computers from PC Specialists in the UK... these were shipped very promptly and arrived safely in time for Christmas.... Many Thanks … Read Full Review

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★☆☆☆☆

“NO IDEA WHAT CUSTOMER SERVICE MEANS. WORST EVER”

Written on: 11/01/2017 by JacquelynLee75 (1 review written)

Receive a message about a package being deliver between 1249 and 1349. Took off work waited till 630. Call them when I got an email saying I wasn't home and it was being drop off at a business downtown tomorrow some time. I sat here literally for 6 hours..didn't leave..its a heavy package didn't want the guy to have to try and deliver it twice. He never even drove by. My office window looks out onto the street where they stop to deliver. He didn't even try. The customer service folks basically… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 11/01/2017 by ijKnight449 (1 review written)

I was sending a parcel to Sri lanka and it had a normal sony vaio laptop. They returned saying it had a battery over 100 watts or the battery is more than 5kg. The whole parcel including the laptop, a laptop bag and some other items was 5kg. I checked the specification of the battery in the laptop and its only 300grams and 50watts. The lady I spoke from DPD was rude and didnt want to help at all. They simply dont care. Very poor customer service… Read Full Review

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★★★★★

“Most flexible delivery service”

Written on: 07/01/2017

Have always been impressed with DPD delivery, they're among the small number of couriers who are really flexible, give estimated delivery windows, and provide contact directly through to the driver… Read Full Review

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★☆☆☆☆

“DPD are time wasters”

Written on: 04/01/2017 by Rasbuild (1 review written)

Having purchased a phone from BT I was informed of the delivery date. I recieved four further subsequent emails that confirmed the delivery day. Living in suffolk and working in London, meant it was neccessary for me to take a day off to sign for the phone on delivery. Around 10.45 on the delivery day I recieved an email from DPD stating due to a mix up it was not going to be delivered until the following day. This now meant It in oder to receive the phone I have to take two days off work due… Read Full Review

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★☆☆☆☆

“Failed to deliver to the correct address.”

Written on: 03/01/2017

Failed to deliver to the correct address but because they have a record of delivering it somewhere my complaint is dismissed.Tracking shows it was delivered to another county,DPD seem to be making so many mistakes that they appear to have little time to investigate and chase up missing parcels… Read Full Review

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★☆☆☆☆

“Why I can`t talk with anybody, if I have problems with...”

Written on: 02/01/2017 by E-Tron (1 review written)

Why I can`t talk with anybody, if I have problems with my arriving parcel? Why just only automated system do they have? Why do they send me the estimated delivery window time, if I can`t change it, or can`t talk with the driver? Why the driver lies about he left a calling card in front of our flat`s door, if it`s not there?… Read Full Review

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★☆☆☆☆

“100% worst service ever”

Written on: 02/01/2017 by SelahHouse224 (1 review written)

Waited three days for a delivery which I paid next day delivery for. It never arrived! After being lied to numerous times I have told them to return the parcel. Their service needs to be imporved a great deal for them to get my business again!… Read Full Review

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★☆☆☆☆

“Worst experience ever ”

Written on: 01/01/2017 by deCarson468 (1 review written)

After a month of calling customer service and everything, DPD still not managed to do what it suppose to do and lost my parcel! WHAT A JOKE!!!! Useless and awful customer service!!!!… Read Full Review

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★★★★☆

“Brilliant. But slow”

Written on: 31/12/2016 by 249Nicholson (1 review written)

When i received my package (which was a computer from pc specialist) it came with out any damage to the pc and its internals. But it was very slow taking 6 hours to get from a place 20 miles away. But when i did arrive i found the man who served me to be polite… Read Full Review

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★☆☆☆☆

“WORST BUSINESS EVER!”

Written on: 19/12/2016 by GuillermoBeebe (1 review written)

I AM ABSOLUTELY APPALLED, No one has turned up and i got a text to say they tried to deliver???. there is a 24 hour reception and I have been here the whole time. I have called 5 times, that right 5 TIMES and been lied to over and over. First of all he couldn't find the building, then they told me to speak to the depot only to be given the number of customer services!? then he would be here before 3pm, then he was lost, then they spoke to him and he would be here in 35 minutes, then an hour… Read Full Review

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★☆☆☆☆

“Parcel delivered to wrong address”

Written on: 17/12/2016 by 362Clarke (1 review written)

My parcel was delivered to a house 5 doors away. I received no help from DPD and was unaware where the parcel was. Only after several hours of worrying the parcel was delivered by the neighbour. No card was left to inform me where the parcel had been left… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 10/12/2016 by Millerlr467 (1 review written)

Terrible service, will and would not recommend anyone to use this company. I paid almost £9 for express delivery but the item did not arrive. It was obvious immediately that they attempted delivery to a complete incorrect address and the driver did not attempt to contact me in any way. He had my mobile phone number and exact instructions (and my address is very easy to find) - which I found bizarre. They refunded the extra charges but refused to attempt delivery on the same day. When the… Read Full Review

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★★★★★

“Strongly recommend!”

Written on: 07/12/2016 by tqReese1963 (1 review written)

I really recommend this company as it's really fast and I never had any problems with damaged order. They are always on time that they said they will be. They are one of the cheapest couriers company… Read Full Review

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★☆☆☆☆

“Liars !”

Written on: 06/12/2016 by Diya1972 (1 review written)

This is the 2nd time in a month DPD has lied about being unable to deliver a parcel. The first time they told me no one was in for receiving the delivery at 5pm. It was to one of their drop off points which was a hardware shop on the high street which opens until 5.30pm. They agreed by phone that this was a lie and agreed to deliver the parcel to my home address the next morning ....... they didn't, I received a text to say it was now at the Shop which cost me another 45 minute drive. This… Read Full Review

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★☆☆☆☆

“where is my delivery??????”

Written on: 05/12/2016 by SelahWallace227 (1 review written)

How can this Company operate like this, everyday they are saying they are making a delivery. this is not true. But no delivery!! So glad I have someone at home, and not taking time off work to wait for this rubbish delivery company. There services must be cheap, maybe this is why companies are still employing them to make there deliveries. Here is for hoping????… Read Full Review

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★★★★★

“The Parcel came on time and was in good condition”

Written on: 05/12/2016 by ZachariahWhitaker (1 review written)

The Parcel came on time. Great service the product was awesome and was everything i was expecting and i recommend using this DPD Express Parcel Delivery… Read Full Review

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★☆☆☆☆

“don't care about their customers”

Written on: 30/11/2016 by Elsie498 (1 review written)

Really bad service, they don't care about their customers' requests, in many cases don't even try to deliver the parcel, the customer has to take extra effort to get the parcel from them. Customer service is difficult to contact and not helpful at all. Making right team is even less helpful than customer service. Whenever I'm in contact with dpd I feel ignored and cheated… Read Full Review

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★☆☆☆☆

“Incompetence ”

Written on: 28/11/2016

Twice I have had the displeasure of having to deal with DPD . And twice the incompetent driver has given me wrong time . The first dealings with them I gave up after the third non delivery and had to collect it over a half hour away which is exactly why I paid for delivery. The second I was given a time frame and unfortunately I had to go out of the house for and hour but luckily it was nowhere near the specified time so I left only to come back to a flyer saying "sorry we missed you" and… Read Full Review

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