DPD Express Parcel Delivery Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
584
31% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
DPD UK Express Parcel Delivery - Ask a question now

Media Gallery for DPD UK Express Parcel Delivery

DPD Express Parcel Delivery

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst Delivery Service”

Written on: 30/06/2015 by an33l (1 review written)

Friday/Saturday: It started on 27th June 2015, a card saying “ Sorry We Missed you” with a Consignment card , I was thinking, How I missed and was blaming myself for the mishap. I have tried to call Leeds depot immediately to get it sorted, No one picked it up. And in the evening I have arranged an re-delivery for Monday. Sunday: An important appointment has been scheduled on Monday, So I called the Depot and customer executive to arrange Local Depot Pick up, None have answered the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service is very poor”

Written on: 30/06/2015 by markatkinson (1 review written)

I missed a delivery from dpd and the card they left said i could arrange for it to be dropped of at various shops in my area which would have been great. However when i rang up to arrange this i was told no shops were available that were closer to the depot which is 23 miles away from my house!!. She actually said "were not far from you do you want to pick it up" lol its a 46 mile round trip!!. I sent an email to ask about this problem and though they promise to get back to you in 90 minutes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WIll avoid using again”

Written on: 26/06/2015 by HughDavies1 (1 review written)

I have a friend who says he has used DPD for his business very successfully. However, on my first attempt, the package was never picked up, and I was only notified by my customer a day later. I then spent the next 3 days trying to get a response from DPD to help, and only when I resorted to slagging them off on social media did they respond - but what a pathetic response! I would assume they are too big to worry about customers anymore, and are all earning enough to not worry. I will avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“express delivery ? ha ha ha”

Written on: 24/06/2015 by Henryo31 (1 review written)

would not even give this one star order from abroad got to one hour drive from my home in Scotland then gone! no one can tell me where.one month later nothing company had to send new parcel,this is a large parcel not small easily lost parcel.Tracking info still saying great news parcel is on its way.what!,dpd oh no no no never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE”

Written on: 18/06/2015 by DINGLEDELL (1 review written)

WITHOUT ANY QUESTION THIS COMPANY IS THE WORST I HAVE EVER USED , B/T SENT TWO SIM CARDS TO ME BOTH DPD LOST ,AND GAVE ME A ME NOTHING BUT RUBBISH INFO UNTILL AS FRIDAY 18/06/2015 THEY TOLD ME THEY HAVE LOST THEM. WHY DO BRITISH TELECOM USE SUCH A JUNK COMPANY??… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 17/06/2015

Although their delivery was on time and I was notified by text, when I opened my parcel the contents were smashed to smitherines. The box had not been dropped, causing the glass sheets to break, the box must have been kicked around to cause that much damage. I've had this same material delivered lots of times via other couriers and NEVER had a breakage before. MY ADVICE - Use someone else!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Just dropped my expensive bag to the neighbour then run”

Written on: 06/06/2015 by Obalagee (2 reviews written)

I was at home, I heard as the delivery guy just drop in the notice about he not found me at home, I immediately run out but he disappeared quickly. I must say he should be very quick. They left my expensive package with the neighbour. I'm not joked when I asked to don't do that when they asked what they should do when I'm not home. This company was the first who couldn't knock on the door or ring me on my phone. I was home but they failed to delivery my package… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best of the bunch"”

Written on: 30/05/2015

I get quite a lot of deliveries to my home and DPD are by far the best - I think their tracking system works very well as it gives 'real time' progress of a one hour window delivery, which saves waiting around all day. I can only speak of where I live just outside Basildon, and the driver, Ash, is always very helpful. Excellent service, thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible first-timer”

Written on: 20/05/2015 by Kamryn440 (1 review written)

Made an international delivery using this service in 2013 and till date, my parcel never got delivered. Was doubting at some point that they actually existed .... Never again :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst service ever !!!!!!! ”

Written on: 14/05/2015 by 468Shields (1 review written)

I am really disappointed from DPD service and it was happened several time. I have never received my parcel on the time!!! Was always few days delayed and they never explained what's happened. They changed my delivery date by themselves without informed me !!! I am really unhappy and will never recommend anyone this service !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The best delivery company out there”

Written on: 14/05/2015 by TatianaGillespie415 (1 review written)

Always provided excellent service - very rarely - less than 1 in a 1000 times do they delivery late. The 1 hour time slots make it much easier to plan your day - rather than waiting in all day you just make sure you are home for that hour. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor ”

Written on: 11/05/2015

i have had countless conversations via regarding a delivery of a new mobile phone, it has been said on 3 occasions that it would be deliveried on a specific date and has never happened. i am currently still waiting on this being deliveried, it was 'apparently' out for delivery today, i checked again this afternoon and it has mysteriously beein returned to depot!! I wouldnt advise this company for anything in a hurry, im appalled at how i have been quickly fobbed off via email and cannot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worse service ever”

Written on: 08/05/2015

Vodafone uses DPD. 4 deliveries over 3 years. Absolutely rubbish. Despite being given my work address and postcode they deliver to any random building because it is close to the ring road and they can knock seconds off their schedule. Can you contact them? No. The customer service agent has just cancelled my delivery because I emailed (no phone number) to say that my location on their tracking delivery map is not my address!!! The address isn't wrong - his database is. I am so angry. Please… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost parcel”

Written on: 01/05/2015 by AlaniClark412 (1 review written)

Reading all the reviews i am not surprised. They lost my parcel after they scanned it showing it as received and awaiting delivery. They did not have the audacity to contact me to tell me. They asked me to contact the sender again and have it redelivered even though DPD lost my parcel. Don't use them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling”

Written on: 28/04/2015 by Cowanfp242 (1 review written)

Having spent the last twelve hours waiting for this to arrive (patiently watching the driver circle my work address via the tracker)they haven't bothered to deliver it. Having called them, have been told that they didn't deliver it because they saw someone leaving the building and assumed it was me. My office employs over 500 people and the majority of us were here which makes this the most piss-poor excuse I have ever heard. Would have been far happier if I was told they simply forgot. Having… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inefficient and unresponsive.”

Written on: 27/04/2015 by Gentry1956 (1 review written)

Failed to deliver as promised. Failed to keep informed. Not sorry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wasters ”

Written on: 18/04/2015 by Bellax91 (1 review written)

Delivered a £600 phone to the wrong address milesaway not even in the same postal zone. Claim it's not their fault and there is no liability. Zero response from customer services. my phone company EE might aswell have given the phone to some guy out the front of their office with post it not giving a description of the general location of the county of the delivery address and then crossed their fingers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not worthy of my time and money.”

Written on: 16/04/2015 by Porter153 (1 review written)

Similar to Yodel, mentally ill deliverers,  in the Heaton Norris stockport Area who is about to break my door window as he knocks. Does DPD offer treatments for these low lives ? You've got to do something about them, seriously. Furthermore, the services charge you up to a tenner if you want to collect from the depot, or threatens you to send it back within two days to the sender if you have not contacted them. Rubbish Rubbish Rubbish. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“First time user”

Written on: 13/04/2015 by Manuel157 (1 review written)

This is the first time I have had something delivered by them. A card was left saying they would deliver the next working day (Monday). As this was not convenient for me I had the option to call them and arrange a 'safe place', which I did. Today my parcel was delivered (I was at home) and the driver was really nice and said he would leave it in the safe place every time he delivered. So nice and easy peasy no more worrying about if I will be in to receive my parcel. Thanks dpd!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“They are reliable”

Written on: 11/04/2015 by islawhyte (2 reviews written)

I would not normally write a review on delivery services, but having had such an appalling experience with Yodel, I had to review them for the sake of others considering using them. Good service should be rewarded with a positive review. I have had two deliveries this week from Dpd and they could not be faulted. Great communication good webpage and they delivered when they said they would. 1 hour time shot, no wasted days waiting in. Keep up there good work Dpd great service. :-)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview