DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“terrible service hope herbalife get new delivery service”

Written on: 26/08/2015 by Shannone371 (1 review written)

Nothing but problems never arrive on time when they don't make it u don't know till it is to late. I really hate dealing with them but have no choice because herbalife only us them i have complained to herbalife so waiting back… Read Full Review

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★☆☆☆☆

“not very helpful”

Written on: 21/08/2015 by IndiaPike (1 review written)

customer service is appalling , not very helpful in resolving the problem, telephone manner was disgusting will use other company who has nice happy friendly staff… Read Full Review

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★★★★★

“Better than the rest.”

Written on: 20/08/2015 by Cwmparc (1 review written)

I think that DPD are head and shoulders above the other delivery firms. First you are contacted to tell you what day the delivery will arrive then that is narrowed down to an hour. You can track your parcel and change the time, day and delivery address even after the parcel has left the depot. What else could you want? Thanks DPD… Read Full Review

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★☆☆☆☆

“It shouldn't be called delivery company!!”

Written on: 19/08/2015 by Am9259 (2 reviews written)

Was supposed to receive a parcel today from vodafone via this useless company named DPD. Made the arrangement to be at the office all day to receive a text saying that this ridiculous company tried to deliver the parcel but no one was there... It's a company building with a reception open all day long!! what are they talking about?? they can't even find an adress and a company (based in 2 massive building at the end of the street) and they dare call themselve delivery company? They are a money… Read Full Review

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★★★★★

“Excellent and reliable service”

Written on: 17/08/2015 by Edeni120 (1 review written)

DPD delivered a PC to me in Kent, ordered from PC Specialist in West Yorkshire, with a Saturday delivery before noon specified. The experience was everything I could hope for, and it arrived exactly to the minute of the start of the one-hour delivery slot that I had been sent by text message on the day. Tracking via their web site worked well and was sufficiently informative. Item arrived complete and undamaged, and the delivery driver was courteous and efficient. No problems whatsoever… Read Full Review

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★☆☆☆☆

“Worst Courier EVER”

Written on: 16/08/2015 by Galbraith312 (1 review written)

Every shipment I've received from them has been a mess. 1. They lie. For the last shipment they said they attempted 2 deliveries and left cards. I work from home and the dog goes nuts it cars drive up our secluded driveway. No delivery and no left cards. They said they had the wrong phone number, but the vendor had a copy of the shipping bill and the right number was supplied. They said the vendor requested the package be returned to them, but they never did. 2. Their customer service is… Read Full Review

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★☆☆☆☆

“Worse delivery service I have ever experienced.”

Written on: 12/08/2015 by Taylor-Alt52 (1 review written)

This is the third time of booking for a parcel to be delivered. The first time my parcel went back to the depot, I was told that the driver, due to company policy, was not allowed to contact me from the notes on the driver's sheet or a note left on my office door. We work upstairs in the offices and have to shut the door so people just don't walk in. For any couriers, they always call us and we pop down and let them in. To prevent this happening again, I arranged for the parcel to be… Read Full Review

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★☆☆☆☆

“Delivery not on time as they promised ”

Written on: 05/08/2015

Waiting for my new Phone delivery all day home but no sign of DPD. Even no text message from them first they promised to deliver on Tuesday then Wednesday then Thursday. Poor service… Read Full Review

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★★☆☆☆

“Not Very Good”

Written on: 25/07/2015 by notsmilingtoday15 (1 review written)

I re-arrnaged at my expense £5 for a delivery when I would be home ALL DAY. They text me to give me an hours window.... They didn't ring or knock or leave a card although their website says they did and even gave me the number of the card????. I rang up and I don't think they even KNOW where I am...I am supposed to wait now until tonight for another delivery!! IF it doesn't get delivered I shall have to write off my £5 and send my order back and HOPE I get a full refund. My nearest depot is… Read Full Review

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★☆☆☆☆

“Non-Existent Delivery”

Written on: 24/07/2015 by Portert1968 (1 review written)

My parcel was due to be delivered but never arrived. Waited over a week and nothing. Had to end up calling my supplier for them to send another parcel out. Unfortunately my supplier uses DPD for its delivery, so I may not even get this parcel either. Not impressed and as the delivery was special cat food for my cat who has an immune disorder, neither was the cat. I have had a week of constant wailing and meowing because the food hadn't arrived and the only substitute food available was not… Read Full Review

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★★★★★

“The Best”

Written on: 22/07/2015

Consistently the best courier company I have used. Text in morning with a 2 hour delivery slot and with the option to change date etc, no waiting in for 14 hours like some other companies think it is fine to inflict on us. Regular courier is always cheerful and helpful. Use them often and have never been disappointed with their service. … Read Full Review

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★☆☆☆☆

“What customer service ?”

Written on: 22/07/2015

Waited in - no delivery . No direct contact details link available from text or email . Finally found on website . No explanation available - was asked to ring back in an hour . Rang back - first attempt the employee burst out laughing and put phone down . Second attempt - finally established had tried to deliver to wrong address . No apology given but given "upgrade" to deliver next day . Then receive standard phone call saying we had't been in… Read Full Review

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★★★★☆

“Bucking the trend?”

Written on: 21/07/2015 by Cooney411 (1 review written)

After reading many reviews about DPD - most saying how awful they are I was a bit worried as I was due a parcel from Amazon today. However, I was given a one hour slot and was able to track my parcel. It arrived on time and the driver was really curteous. Guess I was one of the lucky ones? … Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 16/07/2015 by Mogle (1 review written)

just awful. Their customer service does not exist. Impossible to contact. Been home now four days waiting for an important parcel. According to their driver there is no one to sign for the parcel, according to my CCTV no driver have ever turned up. The driver got correct address and my phone number. Other delivery companies deliver regularly to this address without any issue. I will recommend anyone to avoid this company… Read Full Review

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★☆☆☆☆

“Beyond belief”

Written on: 06/07/2015 by louisandmard (1 review written)

This company cannot carry out a delivery without a series of setbacks, so much so that a simple item was returned to the depot spontaneously, left there without any further action and I had to call the insurer that uses them (no sane way of communication with dpd directly and no answer) four times. It must be companies like this that contribute to the UK's low productivity figures. Somebody should tell them mankind has been to the moon and we have the Large Hadron Collider up and running, dpd… Read Full Review

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★☆☆☆☆

“Worst Delivery Service”

Written on: 30/06/2015 by an33l (1 review written)

Friday/Saturday: It started on 27th June 2015, a card saying “ Sorry We Missed you” with a Consignment card , I was thinking, How I missed and was blaming myself for the mishap. I have tried to call Leeds depot immediately to get it sorted, No one picked it up. And in the evening I have arranged an re-delivery for Monday. Sunday: An important appointment has been scheduled on Monday, So I called the Depot and customer executive to arrange Local Depot Pick up, None have answered the… Read Full Review

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★☆☆☆☆

“customer service is very poor”

Written on: 30/06/2015 by markatkinson (1 review written)

I missed a delivery from dpd and the card they left said i could arrange for it to be dropped of at various shops in my area which would have been great. However when i rang up to arrange this i was told no shops were available that were closer to the depot which is 23 miles away from my house!!. She actually said "were not far from you do you want to pick it up" lol its a 46 mile round trip!!. I sent an email to ask about this problem and though they promise to get back to you in 90 minutes… Read Full Review

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★☆☆☆☆

“WIll avoid using again”

Written on: 26/06/2015 by HughDavies1 (1 review written)

I have a friend who says he has used DPD for his business very successfully. However, on my first attempt, the package was never picked up, and I was only notified by my customer a day later. I then spent the next 3 days trying to get a response from DPD to help, and only when I resorted to slagging them off on social media did they respond - but what a pathetic response! I would assume they are too big to worry about customers anymore, and are all earning enough to not worry. I will avoid… Read Full Review

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★☆☆☆☆

“express delivery ? ha ha ha”

Written on: 24/06/2015 by Henryo31 (1 review written)

would not even give this one star order from abroad got to one hour drive from my home in Scotland then gone! no one can tell me where.one month later nothing company had to send new parcel,this is a large parcel not small easily lost parcel.Tracking info still saying great news parcel is on its way.what!,dpd oh no no no never again… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 18/06/2015 by DINGLEDELL (1 review written)

WITHOUT ANY QUESTION THIS COMPANY IS THE WORST I HAVE EVER USED , B/T SENT TWO SIM CARDS TO ME BOTH DPD LOST ,AND GAVE ME A ME NOTHING BUT RUBBISH INFO UNTILL AS FRIDAY 18/06/2015 THEY TOLD ME THEY HAVE LOST THEM. WHY DO BRITISH TELECOM USE SUCH A JUNK COMPANY??… Read Full Review

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