DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“It's a mystery!”

Written on: 27/01/2015 by King230 (1 review written)

Ordered next day delivery through ASOS, whose courier is DPD, to my office. Received a text and an email to say the parcel would be delivered between 11.30 and 12.30 - great, thanks for me letting me know I thought. Then received a text at 12.30 to say that I had been carded as no one was home. It's an open office with a manned reception until 6 o'clock - how could no one be home? They attached a photo to the text and it was small, pixelated and with an old company sign... the photo was… Read Full Review

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★☆☆☆☆

“Going downhill rapidly”

Written on: 24/01/2015 by ChrisEnnis (7 reviews written)

DPD used to be good meeting their projected delivery times. Then it got be the case that they only just met them. Today: my parcel is due for delivery at the latest by 16:33 (meaning I have been in all day), that has been and gone and there is no real sign of it. I suspect Saturday delivery will turn into Sunday, or Monday or just returned for a refund. It looks like Hermes (shock horror) may be better!… Read Full Review

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★★★★☆

“Good service ”

Written on: 23/01/2015 by Bmw66 (1 review written)

Recently had a tyre delivered.I was able to contact the driver to leave extra instructions in case I was out at the time. The tracking is in real time with the drivers location ,how many drops before mine(120) and a one hour window given. Package arrived in the time slot. First class service. … Read Full Review

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★☆☆☆☆

“Where's the communication in this company between...”

Written on: 20/01/2015 by notagainDPD (1 review written)

First experience ordered product gave delivery times. Conflicting information to me no one in, product damaged eventually got it delivered on 3rd attempt to my work. The packaging was damaged and it was specialist bird food which had emptied into the rest of my order and onto my floor when unpacking the order, which took ages to clean up. Should have contacted seller as thought this was a one off and gave benefit of the doubt. Weekend before last I realised a seller had used this company and I… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 19/01/2015 by Shopper182 (1 review written)

Waited yesterday for my parcel, Sent it next doors house. They didn't sign for it. Wasn't called or notified. Delivered to the wrong address again the next day some 30 doors down the street. Knocked on the door and they have claimed that nothing was delivered. Still don't have my parcel. Customer service failed to call back when they said they would. Absolute nightmare… Read Full Review

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★☆☆☆☆

“They don't do what they say!”

Written on: 13/01/2015

Parcel due in afternoon, but last letter of postcode incorrect. Called Dunstable office, explained problem. Told - no worries. They took correct postcode and Informed me they had text the driver with correct post code and my mobile, and he would deliver later. An hour later, tracking said they had been unable to find address so unable to deliver. I called Dunstable office again, got same lady. She put me on hold for one minute, said she had just spoke to driver - and I was not to worry, the… Read Full Review

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★★☆☆☆

“Unreliable”

Written on: 08/01/2015 by TatianaShields79 (1 review written)

I am disappointed with amazon prime because of the poor courier service. I would be happier to have my stuff delivered by Royal Mail. I probably won't renew Prime because of DPD… Read Full Review

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★★★★★

“Cannot Fault DPD”

Written on: 06/01/2015

Having had many deliveries by DPD over the last year or so, I have to commend them. They tell me they are delivering 'tomorrow' they deliver tomorrow. They tell me on the day, which hour they will be with me and they are with me in the timeframe specified. You can't say fairer than that. As yet, they have never lost a parcel that I was due and all of my deliveries have been in 'as packed' condition ie. undamaged. And needless to say, their operatives are always very pleasant. I seriously… Read Full Review

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★★★☆☆

“As advertised”

Written on: 06/01/2015 by Crystald1961 (1 review written)

I was dubious about choosing DPD because of the poor reviews I'd read here and elsewhere. But having looked over feedback for ALL of the major courier companies, it seemed each had been equally condemned. But the parcel HAD to go (4.5 kg, 44cm long, 30cm wide, 28cm tall), so I picked DPD just really because there had at least been *some* positive feedback about their online tracking system. I actually booked the service through Parcel2Go (P2G), I needed to get it from the UK to Bulgaria in… Read Full Review

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★★★★★

“Very good”

Written on: 06/01/2015 by 418Breen (1 review written)

Collected parcel as arranged from Manchester Depot, No waiting Excellent… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 31/12/2014 by ifLopez297 (1 review written)

DPD tried to deliver my parcel when I was out. I re-arranged with them for it to be delivered on another day. It did not turn up. I rang to find out why and was told that they could not delivery it as it had been lost. I told them to find it as this was a week before Christmas and it was a laptop for my son's christmas present. I was called back and told that it had been found and that it would be delivered the next day. The next day was a Saturday, I waited in all day - it did not… Read Full Review

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★☆☆☆☆

“Best So Far.”

Written on: 23/12/2014 by TjExcalibur (5 reviews written)

I have several deliveries over the last month. The worst was Yodel with my £700 item somewhere in the system. The best was DPD. Items arrived on the stated day and time, plus I can track the van to know where he is and what time it will arrive. Saves me valuable time in hanging around and saves them time by not doing redeliveries. Those who have a poor service from DPD it is probably your driver as mine is 100% every time… Read Full Review

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Tjexcalibur's Response to TjExcalibur's Review

Written on: 23/12/2014

Sorry should have been 5 star.

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★★★★★

“international shipment”

Written on: 22/12/2014 by Lexi291 (1 review written)

For inquiries concerning the shipment arrived 1 day in advance of the scheduled date; The box came with some slight bruising (: O) but inside the pc's box was adequately safe. 5 stars… Read Full Review

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★★★★★

“DPD quality”

Written on: 19/12/2014 by Andrzej888 (1 review written)

DPD left a note yesterday that they had a package but could not deliver as I was not in. The sender would not allow it to be left with anybody else. I was worried I would have to go through hoops to get the package. None of it! logged on to the web, your package will be delivered today between these 2 times. On the nail a ring at the door, my package:) I am impressed, and it takes a lot to impress me, and this is not the first time. Compared to driving 30miles in a round trip to collect… Read Full Review

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★☆☆☆☆

“DPD the worst”

Written on: 18/12/2014 by Alvarez170 (1 review written)

I get many parcels via different couriers. DPD are outstandingly the worst over the past 2 years. I would not choose a supplier I knew used DFD. Several times I have heard the letterbox only to find a sorry you were not in card. No bell, no knock. The option to pay them again for "upgraded delivery" adds insult to injury ( I assume this means they will knock) Big, corporate and unfriendly. Avoid… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/12/2014 by themikel47 (1 review written)

I'm sorry to read the bad reviews for this company because my experience is the opposite. The parcel was delivered quickly and undamaged. The tracking service was amazing. I was told what delivery number my parcel was, where in the delivery order the driver was, and the time my parcel would be delivered. Sure enough it arrived at the time they said. A very efficient service, no more waiting in all day wondering if and when my parcel would be delivered… Read Full Review

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★☆☆☆☆

“DPD TERRIBLE SERVICE, NOT SIGNED AND PARCEL NOT RECEIVED”

Written on: 17/12/2014 by Lilianaf1958 (1 review written)

I got a message saying when my parcel will be in, ok yeah great. My partner was at home, so when the driver came he answered the door to find the driver saying that he left the parcel on the door, but somehow 2minutes later the parcel is gone. something tells me he didn't deliver it at all. So i call DPD and all they tell me is that the driver said he left it in front of the door, why would you be stupid and leave a parcel in front of the door, the so called Dwayne driver must be lying, and… Read Full Review

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★☆☆☆☆

“Retailers avoid - the worse delivery firm out there”

Written on: 16/12/2014 by Lopezlw189 (1 review written)

DPD are awful and should not be used by retailers. Terrible customer service, do not deliver on time or on the day specified, not accommodating and not interested in rectifying their mistakes. Retailers please do not use DPD!… Read Full Review

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★★★★★

“in time delivery”

Written on: 15/12/2014 by vkalininas (3 reviews written)

no problems so far in time delivery.No delays.Delivery driver was smiling and polite.That's how deliveries suppose to be done. quality… Read Full Review

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★☆☆☆☆

“ useless service, next day service really means 7day...”

Written on: 15/12/2014 by Tristin132 (1 review written)

there next day service is a joke, i was meant to have a phone delivered on the next day service they text in morning to say it was on its way, it never turn up. got another text to say it would be the next day the same thing happened again. phoned them up all they do is lair on phone promise me i would have it the next day same thing happened again never turn up . there next day service really means wait 7 days. dont waste your time with them… Read Full Review

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