DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Useless web site”

Written on: 25/07/2017

Tried to leave safe place information on my delivery, TWICE. After the first attempt, I checked and the information hadn't saved. I did it again, with same result. Guess what, all we get is a card to say they missed us. So I go to their site to complain, fill in form and all I get is a "undeliverable email" message from their email provider! Same result from using the positive feedback form too! This is a company that you have no method of contacting. Well, if you want to hang on the phone… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 23/07/2017 by Waltonwe359 (1 review written)

Have waited in all day for a delivery, only to find they have tried to make the delivery to a different address. Tried email them, with a promise of a reply in 90. Have now been waiting 2.5 hrs… Read Full Review

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★☆☆☆☆

“worst company”

Written on: 22/07/2017 by 193Hughes (1 review written)

Despite emails and sms from the company with a time slot, I still 6 hours later have not received anything. I tried to call more than 3 times and after 20mns on the phone, the line has been cut without speaking to anybody. I am working out and had to stay home. what a waiste of time. no customer service… Read Full Review

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★★★★☆

“Good service eventually ”

Written on: 16/07/2017

I received an email from DPD saying when the parcel would be delivered. I waited in but did not hear the doorbell and they left a card. Was rather annoyed that they had not made more effort to let me know they were at the door. I rang the local DPD office. They got in touch with driver and he came back later in the day with the parcel. Eventual good service from the office and the driver… Read Full Review

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★☆☆☆☆

“I don't understand”

Written on: 11/07/2017 by bagorats (1 review written)

One star because they won't let me do less. I ordered something from Wayfair and because I'm at work all day I thought the best thing was to try get it delivered to work. So I got all the emails and time slot and "track your parcel" things only for me to stand waiting at the allotted time at the front door waiting. Nothing but an email to say I wasn't available to sign. Strange I thought as my work has massive double automatic doors and 2 lovely receptionists to take deliveries and give me… Read Full Review

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★☆☆☆☆

“Rude and unprofessional”

Written on: 07/07/2017 by gwBates1966 (1 review written)

Delivery staff are seemingly incapable of just ringing a doorbell.  They either bang hard and loudly on my wooden door, or simultaneously ring the bell and bang on the door.  I have resorted to sticking a bright yellow Post-It Note on my door with "BELL" and an arrow written on it but to no avail.  When I have politely pointed out that there is no need to bang on my actual door, I can only describe the response as incredibly rude and closely resembling that of a petulant child.  Please… Read Full Review

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★☆☆☆☆

“The worst carrier bar none”

Written on: 30/06/2017 by Wallacedp276 (1 review written)

In this day and age it is normal practise for carriers to inform customers of an approximate time for their delivery, normally a one hour time slot and the customer can usually track the parcel so that you do not have to wait at home all day for a package that isnt going to arrive until late afternoon and must be signed for. But then again there is DPD! I tracked my parcel from Brighton to Birmingham and then to their Deeside depot which is about 7 miles away from our address, but that was it… Read Full Review

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★☆☆☆☆

“Incompetent Company ”

Written on: 27/06/2017

We were waiting for an urgent parcel for a Dental practice, we were promised delivery before 11am on Monday 26th June only to be e-mailed on the day to say it wasn't coming. I spent 30 mins talking to the company I purchased part from only to be told DPD staff member had loaded it on the wrong van, told to contact DPD. The customer service agent at DPD promised me it would be delivered the next day between 8.30 and 10.30 and he would be tracking it to make sure it would be delivered. I came… Read Full Review

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★☆☆☆☆

“Untrustworthy!”

Written on: 13/06/2017 by starpilot (1 review written)

DPD couriered my package specifically to the RECEPTION DESK at my hotel in Teddington, U.K. When I arrived at the hotel May 28 2017 I was told no package had been received. After the long weekend and my return to the U.S.A. I contacted DPD who stated it was delivered on May 27 and signed for by someone. I asked and got documented “proof” and contacted the hotel again who reviewed their CCTV tapes. The package was not delivered to the RECEPTION DESK or anyone of the name that signed but left… Read Full Review

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★☆☆☆☆

“The worst and liars too”

Written on: 11/06/2017 by MarchandPatricia (1 review written)

I courted the delivery man sliding a card in my letter box without knocking on the door nor ringing the bell. I called out to him, I still have the card with me. He then flewed in a hurry leaving the gate door opened. I complained to dpd who told me I must be lying because the guy denies it! What? Really they need some course in how to get on with customers, don't they Just wonder why the ceo is so deaf, cannot he see what is going on! And tell me do they get a bonus if they missed on purpose… Read Full Review

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★☆☆☆☆

“Totally amazing - can't find the simplest address”

Written on: 03/06/2017 by reConnolly251 (1 review written)

Driver sent out without a home number or mobile to ring? Can't find a straightforward address? Well, I suppose there's a first time for everything, ie a delivery company which can't deliver... we've had plenty of other companies delivering here without a problem… Read Full Review

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★☆☆☆☆

“Absolute joke of a company.”

Written on: 01/06/2017

Last week I ordered a parcel and received an email saying it would be delivered by DPD on Tuesday. I work Tuesdays, so used the DPD website to change my delivery date to Thursday (today); the one day I'm not working this week. I received an email confirming my delivery change. That was all fine. First thing Tuesday morning I then received another confirmation email telling me that I'd now changed my requested delivery date to Saturday. I didn't make this change and Saturday wasn't suitable to… Read Full Review

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★☆☆☆☆

“AVOID this company”

Written on: 28/05/2017 by morewnutri (1 review written)

To begin with, my parcel had to be with me on Friday 26 May, 2017. I even received an email for a one hour time slot so I was really afraid to miss my parcel and preferred to stay at home that morning to make sure I will be able to take it. However, 20 minutes due to end of my delivery time slot DPD send me an email saying that they are expecting delays that that they can not deliver it today and will deliver it only on Tuesday. I contacted one of customer assistants and they kindly rescheduled… Read Full Review

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★☆☆☆☆

“Atrocious,Deplorable Utterly Lamentable...That is DPD..”

Written on: 25/05/2017 by Maugham (2 reviews written)

I would urge both retailers and consumers to avoid like the plague having goods either collected or delivered by DPD.This organisation is totally shambolic.In my case, a driver claimed she called and no one at home on two separate occasions.Wasted hours of my time and when confronted blatantly lied about having been to our building.Appalling situation and made worse by the fact that it is impossible to contact customer services other than by email which suggests this is a deliberate tactic by… Read Full Review

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★☆☆☆☆

“Driver (Ealing, London) should be fired”

Written on: 17/05/2017 by koBlair386 (1 review written)

I would like to submit a formal complaint against the driver who works in Ealing (London) area. This has sparked after one parcel but I have had more deliveries with him that all were a total disaster. He delivered the parcel  on 9th of May and another on 15th of March, and a third on the 6th of March an these are just a few I still have information about. Every time he delivers a parcel - he never even rings my door buzzer. This last time, I was at my house during the specified delivery… Read Full Review

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★☆☆☆☆

“Worst worst servservice ever”

Written on: 14/05/2017 by Pollard225 (1 review written)

The worst worst service ever. I ordered phone from 3 and they use DPD as their main delivery service. I missed my parcel for the total of 5 times. The driver didn't even buzz the door nor even contacted my tel no. By the way my door buzzer works completely fine. Every time I miss the parcel and I check the website after that, it says the parcel is back to the sender. I wasted alot of my time reordering from 3 again and again. Just today(12,05,17), I missed one again. Been waiting for it since… Read Full Review

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★★★★★

“Delivery To Singapore From The UK”

Written on: 09/05/2017

First time we've used dpd and couldn't have asked for better service. Glass objects were to be sent to Singapore, from the UK, for a wedding. We cancelled the initial delivery date twice, without any problem from dpd and rearranged it via their wonderful team. Nothing was a problem. The lad in the van arrived at our home address bang on time, with a smile, scanned the label on the box, stuck it in the van and off he went. Admittedly, we were worried, having never used dpd before? But… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/05/2017 by cjDaugherty8 (1 review written)

After more than a week of trying to get my delivery and having suffered let downs mess ups and broken promises I cancelled the order as I could not spare Any more time on this. Don't order from anyone who uses this courier as life is too short! … Read Full Review

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★★☆☆☆

“Not a happy customer...”

Written on: 03/05/2017 by Bridget1995 (1 review written)

Two stars and I'm been generous. I was meant to receive two items in one delivery two weeks ago, I package arrived and the other was dropped at a neighbours house but no card was left at my house, probably because I was at home but they had not tried to deliver to my address. Today's delivery was meant to be between 10.53 & 11.53, it does not arrive but when I try to track it, amazingly it says the dpd driver delivered it to me at 11.49 and I signed for it. So here's me trying to find out… Read Full Review

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★☆☆☆☆

“Terrible service all round!”

Written on: 02/05/2017 by jade.mandeville1993 (1 review written)

I requested that my delivery would be given to my neighbour - specifying a specific neighbour as asked. I gave 24hrs notice of this and got a confirmation of this change in text and email - this was all very quick and comforting. On the day of delivery my chosen neighbour is waiting in for the delivery and I get a text and email telling me that I wasn't in with a picture of the front of my house as if this was some kind of evidence! I know I'm not in - that's why I requested that my parcel go… Read Full Review

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