DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★★★★★

“Best of the bunch"”

Written on: 30/05/2015

I get quite a lot of deliveries to my home and DPD are by far the best - I think their tracking system works very well as it gives 'real time' progress of a one hour window delivery, which saves waiting around all day. I can only speak of where I live just outside Basildon, and the driver, Ash, is always very helpful. Excellent service, thank you… Read Full Review

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★☆☆☆☆

“Horrible first-timer”

Written on: 20/05/2015 by Kamryn440 (1 review written)

Made an international delivery using this service in 2013 and till date, my parcel never got delivered. Was doubting at some point that they actually existed .... Never again :)… Read Full Review

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★☆☆☆☆

“The worst service ever !!!!!!! ”

Written on: 14/05/2015 by 468Shields (1 review written)

I am really disappointed from DPD service and it was happened several time. I have never received my parcel on the time!!! Was always few days delayed and they never explained what's happened. They changed my delivery date by themselves without informed me !!! I am really unhappy and will never recommend anyone this service !!!… Read Full Review

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★★★★★

“The best delivery company out there”

Written on: 14/05/2015 by TatianaGillespie415 (1 review written)

Always provided excellent service - very rarely - less than 1 in a 1000 times do they delivery late. The 1 hour time slots make it much easier to plan your day - rather than waiting in all day you just make sure you are home for that hour. … Read Full Review

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★☆☆☆☆

“Very poor ”

Written on: 11/05/2015

i have had countless conversations via regarding a delivery of a new mobile phone, it has been said on 3 occasions that it would be deliveried on a specific date and has never happened. i am currently still waiting on this being deliveried, it was 'apparently' out for delivery today, i checked again this afternoon and it has mysteriously beein returned to depot!! I wouldnt advise this company for anything in a hurry, im appalled at how i have been quickly fobbed off via email and cannot… Read Full Review

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★☆☆☆☆

“The worse service ever”

Written on: 08/05/2015

Vodafone uses DPD. 4 deliveries over 3 years. Absolutely rubbish. Despite being given my work address and postcode they deliver to any random building because it is close to the ring road and they can knock seconds off their schedule. Can you contact them? No. The customer service agent has just cancelled my delivery because I emailed (no phone number) to say that my location on their tracking delivery map is not my address!!! The address isn't wrong - his database is. I am so angry. Please… Read Full Review

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★☆☆☆☆

“Lost parcel”

Written on: 01/05/2015 by AlaniClark412 (1 review written)

Reading all the reviews i am not surprised. They lost my parcel after they scanned it showing it as received and awaiting delivery. They did not have the audacity to contact me to tell me. They asked me to contact the sender again and have it redelivered even though DPD lost my parcel. Don't use them… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 28/04/2015 by Cowanfp242 (1 review written)

Having spent the last twelve hours waiting for this to arrive (patiently watching the driver circle my work address via the tracker)they haven't bothered to deliver it. Having called them, have been told that they didn't deliver it because they saw someone leaving the building and assumed it was me. My office employs over 500 people and the majority of us were here which makes this the most piss-poor excuse I have ever heard. Would have been far happier if I was told they simply forgot. Having… Read Full Review

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★☆☆☆☆

“Inefficient and unresponsive.”

Written on: 27/04/2015 by Gentry1956 (1 review written)

Failed to deliver as promised. Failed to keep informed. Not sorry… Read Full Review

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★☆☆☆☆

“Wasters ”

Written on: 18/04/2015 by Bellax91 (1 review written)

Delivered a £600 phone to the wrong address milesaway not even in the same postal zone. Claim it's not their fault and there is no liability. Zero response from customer services. my phone company EE might aswell have given the phone to some guy out the front of their office with post it not giving a description of the general location of the county of the delivery address and then crossed their fingers… Read Full Review

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★☆☆☆☆

“Not worthy of my time and money.”

Written on: 16/04/2015 by Porter153 (1 review written)

Similar to Yodel, mentally ill deliverers,  in the Heaton Norris stockport Area who is about to break my door window as he knocks. Does DPD offer treatments for these low lives ? You've got to do something about them, seriously. Furthermore, the services charge you up to a tenner if you want to collect from the depot, or threatens you to send it back within two days to the sender if you have not contacted them. Rubbish Rubbish Rubbish. … Read Full Review

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★★★★☆

“First time user”

Written on: 13/04/2015 by Manuel157 (1 review written)

This is the first time I have had something delivered by them. A card was left saying they would deliver the next working day (Monday). As this was not convenient for me I had the option to call them and arrange a 'safe place', which I did. Today my parcel was delivered (I was at home) and the driver was really nice and said he would leave it in the safe place every time he delivered. So nice and easy peasy no more worrying about if I will be in to receive my parcel. Thanks dpd!… Read Full Review

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★★★★☆

“They are reliable”

Written on: 11/04/2015 by islawhyte (2 reviews written)

I would not normally write a review on delivery services, but having had such an appalling experience with Yodel, I had to review them for the sake of others considering using them. Good service should be rewarded with a positive review. I have had two deliveries this week from Dpd and they could not be faulted. Great communication good webpage and they delivered when they said they would. 1 hour time shot, no wasted days waiting in. Keep up there good work Dpd great service. :-)… Read Full Review

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★☆☆☆☆

“They get a star only because i can't give them 0 stars!”

Written on: 04/04/2015 by alastair123 (1 review written)

Absolutely furious with this clownish operation. NEVER trust them to deliver when they say - especially not on a Saturday and for sure, any bank holiday weekend. Waited in all day and received an pathetic email 'apology' at 4pm saying theres been a delay. Looking at the tracking, it never even left the depot in the morning, so kept me waiting all day for nothing. Now too late to go and collect myself, and just to make it even better, it's a bank holiday weekend, so it will be Tuesday before i… Read Full Review

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★★★★★

“Very recommended and fast!”

Written on: 28/03/2015 by styrax (2 reviews written)

Always trust DPD their fast and able to deliver without a doubt, on time and very well friendly… Read Full Review

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★★★★★

“IT DOESN'T GET ANY BETTER THAN THIS!”

Written on: 25/03/2015 by Palmer-Williams (1 review written)

Ten out of ten for excellent service. No hanging about waiting for a delivery that is late. DPD is trackable from start to finish and for a driver to arrive ON THE DOT is truly remarkable. Helpful, considerate and friendly staff from Customer Service phone people to the smiling van driver! Outstanding! Thank you!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 23/03/2015 by zxWhitaker185 (1 review written)

Failed to deliver at first time slot Failed to deliver at second time slot same day Totally wrong explanation Totally useless trying to talk to a human voice It doesn't reflect well on this business for future use To avoid my stress I shall look else where … Read Full Review

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★☆☆☆☆

“deliverd to wrong address”

Written on: 10/03/2015 by Churchhy271 (1 review written)

photo of delivery,but its not my house. contacted dpd cut off 2times got wife to do on line, ring back next day to tell me it has been delivered, i tell her its not my house in photo. i will ring back later , no call back try ring them cut off after 10 min on line 4 times, get throw only to be cut off.call sender to be told case officer in meeting all day and he has back log of problems with dpd… Read Full Review

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★☆☆☆☆

“Fails to turn up twice and says to EPSON it was our fault!”

Written on: 09/03/2015 by Damariono1948 (1 review written)

I have now twice waited and enjoyed their live van tracking system, see it approach our office, then drive away and not even come to the building or call us. Then blame us and say 'we were not ready'. whatever that means. This is plainly lying and not caring about quality of service or their deliverees. I now avoid companies that use them as a service. This is not the first time either, it's the nth time this has happened… Read Full Review

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★☆☆☆☆

“WORST COLLECTIONnot wanting to collect parcel to be...”

Written on: 09/03/2015 by vnHackett439 (1 review written)

I have for the second time had a parcel for collection by DPD, and yes once again was waiting in and I heard a van and when I looked out the driver was pulling away and a card in the door he had made NO attempt to knock or ring the door bell, despite I was sitting in the room next to the front door, I rand customer services who spoke to him, he would not come back even though it was only minutes after he had pushed a card through the door, and this is the second time this has happened the last… Read Full Review

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