M25 Movers, London Reviews - www.m25movers.co.uk

★★★★★
4.7 / 5
205
94% of users recommend this
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M25 Movers,  London www.m25movers.co.uk
M25 Movers,  London www.m25movers.co.uk
M25 Movers,  London www.m25movers.co.uk

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Latest Reviews

★★☆☆☆

“Damaged property!!”

Written on: 02/12/2016

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Would not recommend. While the main boy who turned up (in a group of 3) was quite nice and tried to be helpful, the other 2 were useless, rude, unprofessional and did not seem to know what they were doing as was advertised. They didn't take care of my belongings. They broke the back of my wardrobe and didn't reassemble it at the new location as specifically requested when hiring this removal company in the first place... Regarding breaking my wardrobe they said its OK, a handyman can fix it… Read Full Review

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★☆☆☆☆

“Rude, unhelpful and damage property”

Written on: 15/11/2016 by 497Griffith (1 review written)

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if you want people who don't talk to you, ask questions or listen to you when you ask them to be careful with your property then these are the guys for you. When you do complain about damage and ask them to be more careful you are told that they know what they are doing and if you continue to complain they will walk off the job half way through and if you want it completed the company will then charge you another fee for another crew. This is plain extortion and clearly a breach of contract… Read Full Review

By Gabrielmarquez

Written on: 22/11/2016

Dear McVay,

Thank you for taking the time to provide us with your feedback. We are a growing company and appreciate that there is always more to learn; as such we will take your points on board and pass them on to the relevant employees and make the necessary changes.

With that being said, we had sent a supervisor to your property to overlook your move on Friday 7pm and also we had sent you a claim form via email the following week.

Please do not hesitate to get in touch with us via email or phone, should you have further queries.

Kind regards,

The M25 Movers Team

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★★★★★

“Recent smooth move”

Written on: 09/11/2016 by Julietteg452 (1 review written)

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They were punctual and very fast workers. Very careful dismantling furniture. They were extremely well organized in their team work.The rate was very reasonable and i will definitely use them again. They were recommended to me by my daughter who recently experienced the same good service from them… Read Full Review

By Gabrielmarquez

Written on: 22/11/2016

Thank you very much for your glowing review of M25 Movers Ltd. We are very proud that you had such a positive experience and will pass on your feedback to your movers.

As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.

Kind Regards

The M25 Movers Team

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★☆☆☆☆

“Terrible. Beware!”

Written on: 09/11/2016 by 468Hammond (1 review written)

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I decided to go with M25 Movers as their reviews were good even though they are not the cheapest. We agreed a date and I paid the deposit. Unfortunately works on my new flat was delayed and thus I had to change my moving date. It was only when I called M25 Movers, that I found out that I would lose my deposit since it was less than 7 days till the moving date. This info was NOT in their confirmation email but embedded in the middle of their Terms & Condition webpage. I would not have paid the… Read Full Review

By Gabrielmarquez

Written on: 12/11/2016

Dear Ms Lim

We are disappointed by your review. If you had made a direct complaint to us in the normal manner, we would have dealt with it ourselves and investigated.

As it is, you just chose to write an extremely negative review which did not reflect reality. When you booked, we outlined the cancellation policy. You telephoned to cancel with less than 48 hours notice, giving us no opportunity to fill the slot and therefore causing us financial loss. It is normal practise to charge a cancellation fee in such circumstances.

We consider that you writing a review about what happened, instead of raising the issue with us is defamatory because it does its utmost to negatively impact the company and cause it to lose business.

The easiest thing to do is to try and damage a hard earned reputation behind the key board; it can sometimes be harder to pick up a phone and try and resolve an issue in an amicable way. There are people with jobs and families on the other side too.

Kind Regards

M25 Movers Ltd

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Allondon123's Comment

Written on: 12/11/2016

I would like to stress that this is exactly the kind of treatment I am now expecting from M25. They are the only ones with families. They are always in the right, everyone else is in the wrong or loaded with money.
I have a family too. I don't have £200 to throw away. I am on fixed wages and have budgeted carefully for the move. Now I have to prioritise the essentials since you decided to take £200 from me.
I tried to come to an amicable agreement with you on call and in email correspondence but you wanted everything done on your terms and only on your terms. Everyone else can lose out but not you.
I am a person trying to get by in life and do well by others. You refused my offer to meet you half way but you want what you think is yours.
As I really need the money, I have no choice but to recoup via the courts.

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Allondon123's Comment

Written on: 12/11/2016

Dear M25 Movers,
As mentioned, you did NOT tell me about the cancellation policy when I paid the deposit. You could wait to get me to part with my money for the deposit. Even your Sales Manager implied so as he said to me that your sales representative couldn't possibly go through your T&C during a sales call. Later you took more money from my credit card without my consent.

I tried to initiate your complaint procedure but you refused my request.
The purpose of online reviews is to inform others. In this case, you took money from my credit card without my consent thus I am informing others to be on their guard of such possibility in the event they are contemplating using your service. Using website like AnyVan would have saved me so much grief and I would definitely recommend instead for removal service.
I too earn my wages and have a family to feed. My hard earned money was taken by you without so much as by your leave with you being your own judge and jury. I tried to meet you half way but you wouldn't even consider it. In addition, your legal team tried to misled me in their email response when I told them I will be exercising my right to file a complaint with the Small Claims court.

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★★★★★

“London to N Ireland”

Written on: 06/11/2016 by LondonIrish (1 review written)

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Our move from London to Northern Ireland was a breeze thanks to the wonderful service provided by team Ruff Ryders. Nothing was too much trouble and they were a real delight to work with - professional but very helpful and friendly. We paid for the packing service (highly recommended) and storage. The team was always punctual and took great care with the packing. Virtually everything was wrapped in paper with the result that we had no breakages whatsoever. I would have no hesitation in using… Read Full Review

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★★★★★

“Careful and polite ”

Written on: 03/11/2016

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I liked their service a lot. They were careful handling our items, they did a good job dismantling and assembling our furniture… Read Full Review

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★★★★★

“Affordable price and great service”

Written on: 02/11/2016 by Coyne166 (1 review written)

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Lovely to deal with. A very competitive quote, excellent moving staff who were careful with my things. A really good moving experience. I would recommend them… Read Full Review

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★★★★★

“Fast and friendly!”

Written on: 31/10/2016

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The crew gave us a call 20 before on time arrival. Once in the flat they started packing and moving very quickly while being very professional, friendly and careful with our things. None of our furniture had marks nor did anything break. They put everything in the right place in the new flat so we only had to unpack the boxes. We will absolutely use M25 again when/ if we end up moving again and hope to be assigned the crew once again. Many thanks to you all!… Read Full Review

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★★★★★

“Excellent and quick service!! ”

Written on: 01/10/2016 by ykFitzsimmons363 (1 review written)

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I have used their services to move into my new room. They arrived few minutes earlier than expected and everything was perfect. They were really professional and respectful. If I need to move again, I will call them for sure!!… Read Full Review

By Gabrielmarquez

Written on: 20/10/2016

Dear Madam / Sir,

Thank you very much for your glowing review of M25 Movers Ltd.
We are very proud that you had such a positive experience and will pass on your feedback to your movers. 

As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.

Kind regards,

The M25 Movers Team

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★★★★★

“ A job well done on short notice!”

Written on: 29/09/2016 by meDrew68 (1 review written)

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Thanks to M25 Movers relocating to our new house in the countryside was made very comfortable. From requesting an offer to arriving at the new place I can only speak positively about the company. We were in pretty bad position as the company we initially contracted for the job backed out about two weeks before we were supposed to move. You can only imagine the panic and stress this caused us! After calling up a few different firms to find a replacement, I came across M25 Movers, who out all… Read Full Review

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★★★★★

“Wonderful service!”

Written on: 27/09/2016 by Young1955 (1 review written)

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They are punctual and super efficient! Save me lots of energy and still could a enjoy the rest of the day after moving!… Read Full Review

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★★★★☆

“fast service”

Written on: 26/09/2016 by NeseToren (1 review written)

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I was happy with the service they provided.I live in EalIng needed to move my stuff in couple days and they found me two man with van very quickly.Nothing is broken and they finished their job on time. I paid two hours to move my room.All went good.The movers did the best they can. I liked the customer service too.He was helpful. Moving your house or flat is always difficult and stresful but thank M25 they made my job easier. … Read Full Review

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★★☆☆☆

“Can't deliver what it promises”

Written on: 26/09/2016

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I cannot complain about the actual move, the guys did good job - no broken items - but I overpaid, for sure. Let them know in advance every item that needs to be moved, required work and the distance, got a quote for 3 hours. The move was completed in 5 hours and had to pay for 5 hours. They should have considered all the facts given better and gave me a quote accordingly. If I knew I would have to pay for 5 hours, I would have chosen another company because it was way over my budget for the… Read Full Review

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★★★☆☆

“Good Movers / Bad Cleaners”

Written on: 26/09/2016 by manishrungta (1 review written)

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Moved this weekend with M25 Movers. The good part - Our moving team (Ruff Riders). Did a very good job and were clean and efficient. The guys were also very nice and well spoken, really liked them. The bad part - We also hired the cleaners service from them. They charged us for 7 hours with 2 people (total 14 hours). For a 2 bed apartment. The cleaners were quite bad, didnt know what they were doing, what surfaces to clean with what products and not detailed at all. After 14 hours of work… Read Full Review

By Gabrielmarquez

Written on: 26/09/2016

Dear Sir,

Thank you for taking the time to provide us with your feedback. We are a growing company and appreciate that there is always more to learn; as such we will take your points on board and pass them on to the relevant employees and make the necessary changes.

Please do not hesitate to get in touch with us via email or phone, should you have further queries.

Kind Regards,

The M25 Movers Team

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Manishrungta's reply to Gabrielmarquez's Comment

Written on: 26/09/2016

Thanks for your message.

However, this is not helpful for me as I still had to pay the full price of more than £300, with a cleaning job that wasn't even worth £100. Also, I have to hire someone to do the job all over again. Its not fully the fault of the people as well as they were not professional cleaners and didn't really know how to do the job properly. Your company should have proper cleaners if you want to charge a hefty price and refund if you are not able to deliver.

Great you were able to learn and earn in process. Not so great for me.

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★★★★★

“Best London Movers”

Written on: 26/09/2016

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Fantastic service - punctual, efficient, friendly, care with furniture, amazing attention to detail. Would recommend them to everyone. Thank You M25 Movers… Read Full Review

By Gabrielmarquez

Written on: 26/09/2016

Dear Madam/Sir,

Thank you very much for your glowing review of M25 Movers Ltd. We are very proud that you had such a positive experience and will pass on your feedback to your movers.

As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.

Kind regards,

The M25 Group Team

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★★★★★

“Excellent service from first contact to follow-up”

Written on: 21/09/2016

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Moving house can be beyond stressful, but the team at M25 offer great customer service, a competitive price, excellent and friendly communication via Evelina, and above all a smooth and professional move. We were very satisfied with our internal London move two years ago; even on a soggy day, the moving team were cheerful, speedy, and efficient. We recently had to organise a piano removal at very short notice and M25 were able to assist within a few hours, again at a price that beat the… Read Full Review

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★★★★★

“Superb service - couldn't ask for more”

Written on: 13/09/2016 by michaelkhan (2 reviews written)

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Wow, what fantastic service from M25 Movers. They did everything they said they would and moved our flat to a house with zero breakages and no drama. They were polite and helpful throughout and took great care of our belongings. Their packing was fantastic and they took their shoes on and off constantly as they came into our house. We couldn't recommend them highly enough!!… Read Full Review

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★★★★★

“Top removals company”

Written on: 11/09/2016 by 262Klein (1 review written)

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Really helpful and brilliantly efficient. Helped us cross London in no time at all with all our possessions in tact. Highly recommend… Read Full Review

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★★★★★

“Fantastic service and communication; running late from...”

Written on: 05/09/2016 by tobrien86 (1 review written)

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Fantastic service and communication; running late from their previous move, their logistics department called me to apologise and keep me in the loop. Great service from the movers themselves; quick but careful with my belongings, wrapped up the fragile pieces and even supplied some extra packaging for a few things I'd forgotten about. Highly recommended and will certainly be using M25 movers again… Read Full Review

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★★★★★

“Exceeded all expectations”

Written on: 05/09/2016

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This is my third "man and van" experience in London and I am still so impressed by the M25 team who helped me move flats. A typical Google search for movers gives you countless, almost identical offers. My experience to date with such movers is unprofessional, disorganised and sometimes careless teams in vans which are ready to fall apart. I was not sure how somebody could differentiate themselves in such a competitive market, offering such a mundane service. The M25 salesperson was the first… Read Full Review

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