ASAP Tickets Services Reviews - www.asaptickets.com

★★★★★
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★★★☆☆

“Long Trip.”

Written on: 15/06/2016 by 2umestone (1 review written)

The last time I flew to London my arms got really tired. So I coasted for a while and then I was fine. Next time I'll bring something to eat because I got really hungry and had to wait until I got there for some fish and chips. The beer was warm but still very good… Read Full Review

2Umestone's Response to 2umestone's Review

Written on: 15/06/2016

The same thing happened to me too.

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Asaptickets's Response to 2umestone's Review

Written on: 20/06/2016

Thank you for finding time and sharing your experience.
To be able to avoid this situations in future and improve customer service and investigate your case we will need your contact information, so we can get in touch with you.
On our website in "about us" section you can find our contact information. Please email us with with following subject: Review Centre claim. In the email please specify your full name and your email address.
You will be contacted by one of our representatives shortly.

With kind regards,
ITN Team

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2Umestone's Response to 2umestone's Review

Written on: 15/06/2016

The same thing happened to me too.

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★★★☆☆

“I was pleased dealing with the person doing our...”

Written on: 22/01/2016 by Hazelo492 (1 review written)

I was pleased dealing with the person doing our flights but when we are about to do the checking in our flight was changed, my wife and I were so disgusted. First, Im recommending ASAP but not anymore… Read Full Review

Asaptickets's Comment

Written on: 25/01/2016

Thank you for sharing your feedback with us. We are sorry to hear your trip didn't go smooth because of the Airlines flight cancellation.
Please accept our sincere apologies on behalf of the airline for the inconveniences you had to encounter due to schedule change, which affected your booking. Schedule changes/Irregular operations happen on a daily basis and our agency can not be held liable for something which is out of our control.

Please provide us your booking details (confirmation number or ticket number), so we can locate your reservation and verify the details of your flight. Fell free to email us.

Kind regards,
ITN Team

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★★★☆☆

“Good Customer Service bad advertisement”

Written on: 28/12/2015 by Beckko141 (1 review written)

I loved the customer service the only I didn't like is that when you go to the sight and enter your information you are given a low rate that you cannot book, then you either have to call for help to purchase the tickets or someone calls you… Read Full Review

Asaptickets's Comment

Written on: 05/01/2016

Thank you for your review. We highly appreciate any feedback that helps us improve our customer experience.

The lowest price on our website is a special ASAP Tickets Super Saver Fare with advance purchase requirement. This option is appropriate for those travelers, who are quite flexible with their dates.

Since our best contracts are unpublished it takes time to manually create the best itinerary for each and every customer.

With kind regards,
ITN Team

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★★★☆☆

“BAD EXPERIENCE”

Written on: 14/12/2015 by O'Leary236 (1 review written)

The process of my tickets has been delay by your staff resulting of the price increase and they offer me the same price but not as good as the other time of the flight. I am the one who suffer for the loss. If you are interested of knowing more of my bad experience ,you can call me  If you didn't call me ,that is telling me that you are interested of my BAD experience… Read Full Review

Asaptickets's Comment

Written on: 14/12/2015

Dear customer! Thank you for your feedback! We do value each and every one of our customers and we are sorry to hear that your experience with us has not been a pleasant one. To research this case we would need full name and the email address that was provided to our agent. Please email this info to us.

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★★★☆☆

“You guys are awesome, u did me a favorite. And I...”

Written on: 10/12/2015 by veGreenwood86 (1 review written)

You guys are awesome, u did me a favorite. And I appreciate that, so thank u a lot… Read Full Review

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★★★☆☆

“There are significant shortcomings particularly with...”

Written on: 04/12/2015 by Howellzt13 (1 review written)

the service this time around left much to be desired. I did not feel that my agent was knowledgeable nor did he show any initiative in trying to help me resolve the issue I was having. This as it turned out was totally caused by ITN team . The overall process was made much more difficult and stressful than it had to be… Read Full Review

Asaptickets's Comment

Written on: 28/12/2015

We regret to hear about the lack of communication from one of our agents and the mistakes made during the process. We will do our best to make sure this never happens again! We appreciate your feedback very much and hope you will give us another shot!

With kind regards,
ITN team

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★★★☆☆

“Great prices but to many areas in the process for mistakes”

Written on: 09/11/2015 by rroozer (1 review written)

The international ticket prices I received were great, but you have to fill out and confirm your information multiple times and it is easy to make a mistake. So be very careful when confirming you info before submission. If you miss something or fat finger a name or birth date, they will not change it without double charging you for the flights… Read Full Review

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★★★☆☆

“agent so patient enough”

Written on: 02/11/2015 by Kelleherhk132 (1 review written)

my first time to fly with this airline hoping for a good flight no hassle nleys find out… Read Full Review

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★★★☆☆

“not sure what you want me to write here”

Written on: 01/10/2015

At this time, not sure if I would recommend your company yet, because my flight has not happened yet. However, with the follow ups I have made for the questions I have asked, I don't feel comfortable recommending your company. Also, make sure that you're representative speaks slowly and clearly when they are talking to your customer. My trouble with the agency, why can't I get my seating assignment right away? I know I have dealt with other online flight agencies and with AAA; at the time of… Read Full Review

Asapsupport's Comment

Written on: 06/10/2015

Dear Customer,

Thank you for taking the time to let us know how you feel. Your feedback has been duly noted and we will definitely look into improving communication skills of our agents to make your experience as pleasant as possible. We would also like to investigate the issue with seat assignments you’ve described. Although most of the times it is indeed possible to arrange seats immediately, reasons for not doing that may vary. We kindly ask you to send your full name, the email address or phone number you provided our agent with and the date of your conversation with him. Please email this information to us mentioning that it’s related to your review on Review Centre.

Kind regards,
ASAP Tickets team

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★★★☆☆

“best price, but...”

Written on: 02/09/2015 by djWaddell403 (1 review written)

on the website they said $793, then on the phone $885.. when I went to purchase within 10 minutes.. the price was $931.30 it was still the best price, but why all the bait and switch tactics?! Just tell me the truth up front please!… Read Full Review

Asapsupport's Comment

Written on: 07/09/2015

Dear customer,

We are pleased that you have chosen our company for your ticket purchase and would like to address your question and concerns. The lowest price you find on our website is a special ASAP Tickets Super Saver Fare with advance purchase requirements.
Although we have some exclusive contracts with airlines, prices we get from them change all the time. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. There is always room for improvement and we would like to learn from your case as well. We would really appreciate it if you could send your full name and the email address you provided our Agent with.

Once again, thank you for taking the time to let us know how you feel, we truly want to make your experience as pleasant as possible.

Kind regards,
ASAP Tickets team

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★★★☆☆

“Good Service, But Ticket Protection is BS”

Written on: 02/09/2015 by Felipee455 (1 review written)

I've already written a review for them so this won't be super in depth. I'll just say I purchased ticket protection under the assumption that it was just that, and would protect my ticket against a wide variety of extenuating circumstances. After missing getting stuck in Kuta, Indonesia because a delay caused me to miss my flight to Jakarta, I still had to pay $700 for a new flight back to the US from Jakarta. Don't buy the ticket protection, from this airline or any, it barely covers any… Read Full Review

Asapsupport's Comment

Written on: 09/09/2015

Dear customer,

We are really sorry to hear that you have had a bad experience with your flight. We understand your frustration, and we sincerely apologize for any inconvenience this caused you. Ticket protection has various purposes. For example, travelers that get hospitalized at the time of scheduled departure can get their fully unused tickets 100% refunded. In your case, purchasing Ticket Protection exempted you from paying $250 ITN Exchange fee. Our Agents are instructed to educate customers about Ticket Protection during the call. We would like to analyze the way it was done in your case to have a better understanding of the situation. In order to do that we kindly ask you to provide your full name, the email address provided to our Agent and your reservation number by sending this information to us.
Thank you for taking the time to let us know how you feel. We appreciate your business and truly want to make your experience as pleasant as possible.

Kind regards,
ASAP Tickets team

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★★★☆☆

“Good!”

Written on: 21/08/2015 by kiMcMahon176 (1 review written)

Good service, but it's time consuming. We got our flights and it works out fine. There may be issue there and here, but every issues is solved. The flight price is decent. We appreciate your hard work… Read Full Review

Asapsupport's Comment

Written on: 24/08/2015

Dear Customer,

Thank you for your review. We highly appreciate any feedback that might help us improve the service.

We wish you a great flight and please don’t hesitate to contact your travel agent directly should you have any concerns regarding your trip.

Kind regards,
ASAP Tickets team

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★★★☆☆

“variable service”

Written on: 14/08/2015 by primerouso (1 review written)

This was a last minute booking to Mexico. Their "too good to miss" price when you search is usually not what you are going to get unless you are very flexible with your dates. However, having said that, they were still able to get me a reasonably priced airfare 1 week before flying to Cancun. But it was not without its hassle. The first agent I spoke with , was very inexperienced and messed up our booking resulting in a cancellation of our flights. When that happened, she said the best she… Read Full Review

Asapsupport's Response to primerouso's Review

Written on: 18/08/2015

Dear Customer,

Thank you for your review. We highly appreciate any feedback that might help us improve the service.

The lowest price on our website is a special ASAP Tickets Super Saver Fare with advance purchase requirement. This option is appropriate for those travelers, who are quite flexible with their dates.

We always strive to provide the lowest price for our customers that are not available online.

The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. We cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory.

We strive to place our customers at the center of our service, so when we get things wrong or fail to meet your expectations we welcome the opportunity to make things right.

We wish you a great flight and please don’t hesitate to contact your travel agent directly should you have any concerns regarding your trip.

Kind regards,
ASAP Tickets team

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★★★☆☆

“philippines”

Written on: 13/08/2015 by fyWilliams1961 (1 review written)

The thing I did not like was that I was quoted a price of $948, then it went up to $1055 and made a reservation with that price in mind. Eventually I ended up having to pay $1076. But the rep did a great job in going the extra mile. It felt a littl3e like extortion. I needed tickets without much warning so I am grateful for the price on such short notice… Read Full Review

Asapsupport's Comment

Written on: 17/08/2015

Dear Customer,

We always strive to provide the lowest price for our customers that are not available online.

The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. We cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory.

We wish you a great flight and please don’t hesitate to contact your travel agent directly should you have any concerns regarding your trip.

Kind regards,
ASAP Tickets team

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★★★☆☆

“The representative was very kind, courteous and diligent”

Written on: 12/08/2015 by Underwood186 (1 review written)

I was disappointed that I had been drawn in by a low fair that will be available in 6 months. The representative that helped me was courteous and respectful, and he did everything that he could in order to find the best deal for my trip. Unfortunately, he couldn't find anything better than what I was able to find on my own, but I appreciated his effort. I was not pleased with the length of time that I spent on the phone trying to find a low cost flight that it my schedule. I was also not… Read Full Review

Asapsupport's Comment

Written on: 17/08/2015

Dear Customer,

Thank you for your review. We highly appreciate any feedback that might help us improve the service.

The lowest price on our website is a special ASAP Tickets Super Saver Fare with advance purchase requirement. This option is appropriate for those travelers, who are quite flexible with their dates.

We usually call our customers back within 30 minutes to save their time while we provide detailed quote based on flight preferences they tell us. Part of this procedure is to double-check availability on selected dates.

Since our best contracts are unpublished it takes time to manually create the best itinerary for each and every customer.

Please, do not hesitate to let us know of your next travel planning as it would be a great opportunity for us to change your mind about our service.

Kind regards,
ASAP Tickets team

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★★★☆☆

“Generally good service”

Written on: 20/06/2013 by Brandon30 (1 review written)

Generally good service in particular the personell, but not enough inspiration to help figure out the best deal for a customer like myself… Read Full Review

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★★★☆☆

“I was referred to asaptickets.com by a relative who...”

Written on: 18/06/2013 by Mr.Belldon (1 review written)

I was referred to asaptickets.com by a relative who used the company. I first spoke to agent Destin and he was not very courteous as I was explaining my plans for travel. He was pushing for the cheapest price without acknowledging my inflexible departure dates and location leaves, and sent an email with incomplete and incorrect information. I decided to give another try for another name. I spoke with agent Charlie and he was very helpful and patient, and purchased tickets through him… Read Full Review

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★★★☆☆

“No happy”

Written on: 30/05/2013 by Dper (1 review written)

I was very disappointed when I found a ticket price and when I call I was informed that that price was for 6 months before your trip… Read Full Review

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