ASAP Tickets Services Reviews - www.asaptickets.com

★★★★☆
4.3 / 5
27
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★☆☆☆☆

“ALERT!!!!”

Written on: 16/08/2015 by daradewole (1 review written)

Don't do business with this company, they will take your payment then come back with all sorts of conditions not previously stated and hold you to ransom, give you ultimatums! DO NOT BUY FROM THESE PEOPLE - ask me, I have proof!!!… Read Full Review

Asapsupport's Response to daradewole's Review

Written on: 24/08/2015

Dear Customer,

Although we are grateful for you taking the time to share your feedback, we genuinely appreciate accurate reviews as they give us the opportunity to appropriately follow up on your experience. We would never make our customers do anything against their own will or give ultimatums. Our agents are instructed to mention all the restrictions that might apply to particular fares and we include breakdowns for all the charges we make, so that you could make an informed decision considering these factors.

We strive to place our customers at the center of our service, so when we get things wrong or fail to meet your expectations we welcome the opportunity to make things right. To help us address your concern please send us a direct message with your full name and the email address you mentioned to the agent. We will get back to you as soon as we get the results. We are sorry to hear about your unpleasant experience!

Kind regards,
ASAP Tickets Team

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★☆☆☆☆

“Never going to use or recomend them ”

Written on: 13/08/2015 by MattieFletcher (1 review written)

Never going to use or recomend them… Read Full Review

Asapsupport's Comment

Written on: 17/08/2015

Hi,

We are sorry to read the review of your experience with us you recently posted on ReviewCentre.

We kindly ask you to provide us more details to investigate your issue and prevent similar situations in the future.

Kind Regards,
ASAP Tickets Team

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★☆☆☆☆

“Fake advertise”

Written on: 12/07/2015 by Cobb231 (1 review written)

The website fake don't leave your credit card to these people… Read Full Review

Asapsupport's Comment

Written on: 17/07/2015

Hi,

We use industry-standard, secure-socket-layer (SSL) technology, which is utilized by most popular browsers, including Netscape and Microsoft Explorer, to encrypt (or convert into code) your personal information before it is transferred across the Internet. To further safeguard your most sensitive credit card information, we transfer such information across the Internet in an encrypted format and then store such information in our secure database.

Since we do not control transmissions over the Internet, via commercial Internet service providers, and/or the security of your personal computer, we cannot guarantee 100 percent secure transmission via the Internet. Use of the Internet is at your own risk. Also, it is important that you take steps to protect yourself against unauthorized access to your computer and your password.

We would be more than happy to answer your questions.

Kind regards,
ASAP Tickets team

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★☆☆☆☆

“Cost me $443 more than if I booked directly with airline”

Written on: 10/07/2015 by SimoneManning35 (1 review written)

I booked with asap after finding a fare online that was cheaper than the fare they quoted. There has been a huge price drop so I called the airline to find out the penalty for cancelling and rebooking at the cheaper rate. There is no fee or penalty from the airline but I have to cancel through ASAP. ASAP is charging me $443 to cancel, in addition to the $50 fee for booking in the first place. I cannot reach a live person to talk with in customer service. Very frustrated that using the agency… Read Full Review

Asapsupport's Comment

Written on: 17/07/2015

Hi,

We always strive to provide the lowest price for our customers that are not available online.

Moreover, we’re convinced you won’t find your flight cheaper but if you find a better price on exactly the same flight within 24 hours from the purchase of your ticket elsewhere, we'll match it and send you a $50 voucher.

We are always more than happy to answer any travel or savings-related questions.

Kind regards,
ASAP Tickets team

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★☆☆☆☆

“no details on fare”

Written on: 01/07/2015 by Desmond112 (1 review written)

I was quoted a figure but was not given flight information, so it was useless… Read Full Review

Asapsupport's Comment

Written on: 03/07/2015

Dear Desmond,

Since our best contracts are unpublished and we are manually creating the best itinerary for each and every customer, you are kindly invited to call and get a detailed quote over an email within few minutes, which will probably beat online prices - check thousands of our happy customers' testimonials and see that people are saving with us every single time.

Feel free to call 888-203-0928 and get free planning with a travel expert, who knows which airline to choose and how to build a savvy itinerary with your interests in mind. We are always more than happy to answer any travel questions.

Kind regards,
ASAP Tickets team

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★☆☆☆☆

“Buyer Beware!”

Written on: 26/06/2015 by 439Ray (1 review written)

From the moment the agent answered my call I knew I was in for a short coming. None of the specials advertised applied to my travel information. In fact the special was over a month away from my initial request. I did tell the agent when asked if I was flexible, that I was but this was clearly a way to lure people in. BEWARE!… Read Full Review

Asapsupport's Comment

Written on: 17/07/2015

Hi!

We are sorry to read the review of your experience with us you recently posted on ReviewCentre.

We have special ASAP Tickets Super Saver Fare with advance purchase requirement. Thus, this option is appropriate for those travelers, who are quite flexible with their dates.

We always strive to provide the lowest price for our customers that are not available online.

Our unique airline contracts give you access to exclusive negotiated airfares and we do not charge a fee to do the research and even book your vacation.

We are always more than happy to answer any travel or savings-related questions.

Kind regards,
ASAP Tickets team

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★☆☆☆☆

“Cannot offer you the advertised price”

Written on: 28/03/2015 by RobertHa (1 review written)

Seemed like a pretty easy web site to use and they advertised my flight costing $565. When I called them to confirm the agent said the best he can do is $930. Very misleading advertising. I would not recommend this service… Read Full Review

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★☆☆☆☆

“BEWARE - WASTE OF TIME”

Written on: 02/02/2015 by Cristofer30 (1 review written)

BEWARE - Site is just to sell high priced tickets - the price quoted with the travel dates and to and from chosen with the search are not available. Then high price seats are quoted. DO NOT WASTE YOUR TIME CONTACTING!… Read Full Review

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★☆☆☆☆

“not happy”

Written on: 15/12/2014 by FranciscoWagner134 (1 review written)

Not happy with their refund or exchange policy because beside their itn fee of $250.00 and the carrier fee is $450.00 they charge you plus a recall plenty fee by carrier when I call the carrier I found out that their are no such charges of $160.00 they only charge$450.00.The customer care said no this charge of 160.00 will also be charged because they have to pay plenty to carrier so the total amount I have to pay came up to $860.00 and I will get $260.00 refund after paying them $1120.60… Read Full Review

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★☆☆☆☆

“Hi I got a quote that as per Victoria it does not...”

Written on: 30/11/2014 by 203Snyder (1 review written)

Hi I got a quote that as per Victoria it does not exist are they real prices or its a way to trick customer, I am disappointed, the price I got in my email are for December 23 to January 12 2015. Dear Victoria, Thank you for your email, you guys sent me a quote for $800 by TACA AIRLINES ( see the link below), please let me know how can I buy it. Best regards that is not applicable for high season which is all december. Thank you! … Read Full Review

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★☆☆☆☆

“Better to do it myself - so I did!”

Written on: 18/10/2014 by Ojii1964 (1 review written)

I called in to use ITN and spoke with Shanice, whose attitude and ability were never more than lukewarm the entire time I tried to book my flight to Guatemala. I gave specific dates and times I wanted to leave LAX, and she sent email options that were irrelevant. I finally had to search myself to show Shanice what I was talking about - she even sent me email saying I should do the legwork and she would try to beat whatever deal I found. If I had time to do that, WHY DID I CALL ITN IN THE FIRST… Read Full Review

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★☆☆☆☆

“Bait and switch!!”

Written on: 10/10/2014 by Meadam134 (1 review written)

They give you a good ticket price on the web, then when you call to book the flight they tell you that you don't qualify. Then they attempt to sell you a higher priced ticket… Read Full Review

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★☆☆☆☆

“Total Bait and Switch”

Written on: 08/10/2014 by Whalensq295 (1 review written)

I called for the great rate advertised on their site. They said I had to book the ticket 6 months in advance. I thought huh, sounds like bait and switch. So I said, OK lets book it. Then he said it was not available. So then I picked out another promotion on their site.,,,, same thing NOT available.  So i went through 6 different promotions on their site and imagine that, none of them were available. Dont even waste your time with this fraudulent outfit… Read Full Review

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★☆☆☆☆

“false advertisment”

Written on: 27/08/2014 by SabrinaBragg (1 review written)

I was looking for fare from SFO to BKK and tlak to 4 diffrent agents, none of them couldnt find cheaper fare, than I found on Koreanair.com for $880.00. fare they advertised was like $760.00 and they quoted me from $920.00 to $1300.00 and offered me trip to Manila. Who wants to go there… Read Full Review

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★☆☆☆☆

“Prices online are not the prices they offer on the phone.”

Written on: 11/07/2014 by jmcgee918 (2 reviews written)

I look online at the prices and think what a great deal, then when I call you, you tell me my dates are not available and those prices are not my prices for you have restrictions. What a terrible company… Read Full Review

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★☆☆☆☆

“Prices for a ticket to Manila on ASAPtickets site...”

Written on: 06/06/2014

Prices for a ticket to Manila on ASAPtickets site ranged anywhere from approximately $500.00 to $800.00. When contacting ASAPtickets, the price they quoted me was over $1245.00. Other sties are offering much lower fares and I will be buying my tickets elsewhere… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER”

Written on: 29/04/2014 by nklee146 (1 review written)

Thought booking through a agent would be better as my husband and myself travel all the time. However our card was charged so many times by this company that the account was closed. Only partial seating was assigned and so we were left to fend for ourselves, open investigation the company has a F rating and not A rating by the BBB which should have been a sign right there. The insurance is a waste of time as it covers nothing. Better booking online you get better service… Read Full Review

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★☆☆☆☆

“customer service agent”

Written on: 11/04/2014 by Nyasia1949 (1 review written)

I got connected to the most arrogent customer service agent I have ever talked… Read Full Review

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★☆☆☆☆

“Better training needed”

Written on: 06/04/2014 by Xander362 (1 review written)

The customer service rep was unable to answer my questions and just wanted "more time" and call me back. I didn't want to be called back I merely wanted to know a few things so that I could qualify for the super saver fare - itinerary and dates that applied to get this fare and she couldn't even provide those details… Read Full Review

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★☆☆☆☆

“Happy to get on your side, to give in detail the...”

Written on: 02/03/2014 by ColtonFoster (1 review written)

Happy to get on your side, to give in detail the information requester, and to get a quote. Very nice quote plus a discount, except in order to book the flight I need to call in. Here it is the surprise. I can not get the flight for the day that I requested , nor the agent can tel me if it is a one, two, non stop flight, nor can they give me any details about the flight. If the flight is not available at the requested time why doesn't your side say so? Asked to speak with a supervisor… Read Full Review

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