ASAP Tickets Services Reviews - www.asaptickets.com

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Latest Reviews

★☆☆☆☆

“Transferred. Held. Hung up.”

Written on: 13/01/2017 by b1991 (1 review written)

I basically just got transferred and placed on hold, then transferred again, then spoke with the same agent, then transferred and placed on hold again, then hung up on. I understand that I have to be transferred to a previous agent who I spoke to last year, if that's the company's protocol, I guess that's fine. I also understand that being a call center agent must be tough; Having to deal with a lot of rude and impatient customers and all. But I was extremely cooperative and patient, I was… Read Full Review

Asaptickets's Response to b1991's Review

Written on: 13/01/2017

Thank you for bringing this issue to our attention. This is not how ITN does business as we strive to place our customers in the first place. Please accept our apologies for the way the agent handled the situation. If you still need assistance with flight quote, kindly send your flight details to us and we will be happy to assist you.

With kind regards,
ITN team

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B1991's reply to Asaptickets's Comment

Written on: 16/01/2017

That would be great. March 4-28 please, YEG-MNL, 1 Adult. Thank you.

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B1991's reply to Asaptickets's Comment

Written on: 16/01/2017

That would be great. March 4-28 please, YEG-MNL, 1 Adult. Thank you.

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★☆☆☆☆

“very dissappointed”

Written on: 11/01/2017 by magrey (1 review written)

An agent called Mclaren helped me to purchase my ticket to Ghana. I wanted to use emirates and was made to understand that if my layover is more than 9 hours my tickets entitles me to a hotel. I thought it will be great idea since it will give me a chance to look around. I even called emirates to make sure and they also confirmed it. I became very angry and disappointed to find out in Dubai that i have no hotel booked, after spending 14 hours on flight and now about to spend another 12 hours… Read Full Review

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★★★★★

“ALEXANDRU OPREA”

Written on: 20/12/2016 by opralex33 (1 review written)

I was a nice experience. The agent was helpful in finding the right ticket considering our needs.Thank you… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE!”

Written on: 14/12/2016

Don't waste your time on this company. They will do everything in their power to get your money but once they have your money the customer service is gone. They won't pick up your calls or call back. I dealt with three agents and all three agents were horrible and rude. One agent (Ledger) even hung up the phone on me. This company should be shut down… Read Full Review

Asaptickets's Comment

Written on: 04/01/2017

Dear Customer,

We are very sorry for the troubles you're going through.
By our records, the ticket for one of the passengers was successfully refunded.
Refund for another two passengers wasn't processed yet, because we are waiting for the medical documents from the customer, to be able to present them to the airline.
Please be so kind and send the medical documentation to the agent with whom you're working with, so he will be able to follow up on your request.
We apologize if you were under the impression that the agent hanged up. We have verified the case and found that there were some technical difficulties, due to which the call was disconnected. We will do our best to make sure this never happens again!

With kind regards,
ITN Team





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★★☆☆☆

“change flight”

Written on: 16/11/2016 by jcleophas (1 review written)

had a very hard time changing my ticket despite explaining my predicament the rep was very insensitive and rude less offered no helpful advice… Read Full Review

Asaptickets's Response to jcleophas's Review

Written on: 17/11/2016

Thank you for sharing your feedback with us. Please accept our apologies for the possible created inconvenience. Communication skills development is at core of the training we provide to all our Agents. Thank you for bringing this issue to our attention. Kindly send us your booking details and your review will be forwarded to our Quality Assurance Department for investigation.

With kind regards,
ITN Team

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★☆☆☆☆

“changed ticket and terrible experience!!”

Written on: 25/10/2016

I am writing this review on behalf of my friend for the ticket I bought for him a year ago. I was planning to give my feedback but forgot due to my own stuffs. Today I saw their email in my mailbox and writing this review. I felt they provided a cheap ticket (cheaper by just $100 than other online travel sites) and bought it. But they changed the ticket twice and one of them was few days before travel date. I was worried if my friend will travel or not as they may change my ticket again. The… Read Full Review

Asaptickets's Comment

Written on: 01/11/2016

Thank you for sharing your feedback with us. We are sorry to hear that your experience with us was not a pleasant one. We, as a travel agency, are not able to influence the flight schedule without the passengers approval. Your booking had been affected by an involuntary schedule change created by the airline. Involuntary schedule changes can occur due to weather conditions, technical problems or when a new route is introduced to the market. We do our best to notify our customers about the changes in the schedule and are glad to assist them with any possible issue.
Please, do not hesitate to let us know of your next travel planning as it would be a great opportunity for us to change your mind about our service.

With kind regards,
ITN Team

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★★★★★

“great service”

Written on: 20/10/2016 by anitagur (1 review written)

Just want to give a "shout out" to your agent. who have helped us to get the best rate, than took care of the seats, and took the time to call us back to check if we recieved a confirmation from the airline regarding the seats. What a great service. We will continue to use his services and spread his name. Thanks!!!… Read Full Review

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★★★★★

“Already Referred My Family ”

Written on: 15/09/2016 by Contractlegal (1 review written)

I must admit I was apprehensive after I read the reviews of the experiences of others. But she was professional, knowledgeable, and so courteous. I told her what I was looking for and although it took some time (for which she apologized) I was able to purchase tickets that actually exceeded my expectations. She talked me through each step and was patient as I read all of the terms and agreement. I was looking for a "gotcha" and there were NONE! I looked up my tickets on my carrier's website… Read Full Review

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★☆☆☆☆

“Won't leave me alone”

Written on: 23/08/2016 by MalachiRussell157 (1 review written)

While I was waiting to get a quote, I found another site with the flight I wanted at a price I could afford, so I bought; when I got a quote from ASAP it was a couple dollars more plus fifty for the service which declined,and now they keep calling and emailing me, when I've told them by phone and email I already purchased a ticket… Read Full Review

Asaptickets's Comment

Written on: 02/09/2016

We appreciate you taking the time to send us your feedback. We are very sorry for the created inconvenience. We try to provide our customers with the lowest price available on the market. Sometimes the increase of price depends on the airline, as they are changing their seat availability and fares.
On our website in "about us" section you can find our contact information. Please email us with with following subject: Review Centre claim. In the email please specify your full name and your email address.
Please provide us your contact information to be able to solve your issue and forward the message not to contact you any longer.

With kind regards,
ITN Team

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★★★★★

“Wonderful service!”

Written on: 18/08/2016 by Twalbert (2 reviews written)

I'm so very pleased with this website! They went above & beyond to meet my travel needs! My agent was very patient and adaptive to all my needs! Thanks for such a wonderful service!… Read Full Review

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★★★★★

“Wonderful service!”

Written on: 18/08/2016 by Twalbert (2 reviews written)

I'm so very pleased with this website! They went above & beyond to meet my travel needs! My agent was very patient and adaptive to all my needs! Thanks for such a wonderful service!… Read Full Review

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★★★★★

“Although my trip has to be cancelled due to personal...”

Written on: 09/08/2016 by luWard1959 (1 review written)

Although my trip has to be cancelled due to personal reason, I would like to highlight ASAP ticket airconcierge, for being so awesome! He handled my queries and correspond promptly to my emails… Read Full Review

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★☆☆☆☆

“Manipulates airline system for flights that aren't...”

Written on: 19/07/2016 by Kenny465 (1 review written)

This company that claims is based in San Francisco use outsourced staff with trunk lines for each sales rep.The initial customer service was very attentive in trying to get a sale with so called great deals. Once I booked my ticket paid for it and received a confirmation I checked with the airlines and apparently there was no such booking as they try to beat the airline system to get you the great deals. Conclusion I booked other tickets for my travel based on their confirmation and was left… Read Full Review

Asaptickets's Comment

Written on: 26/07/2016

Thank you for your feedback. The low prices for our tickets are not obtained by manipulating the system, we are proud to have private contracts and bulk fares with the majority of the carriers, this is why we can provide fares lower than available online. We are sorry to hear that your experience with us was not a pleasant one. Kindly send us your booking details to us and we will be glad to assist you.

With kind regards,
ITN Team

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★☆☆☆☆

“the worst”

Written on: 03/07/2016 by Conwayhq408 (1 review written)

on the first page i typed in departure city, destionation city, what day i was leaving, date i was returning. after clicking search something popped up with a price of 1069 dollars. i called them anfd she said that price was for oct. why did that price come up when i put all my information in the first page???… Read Full Review

Asaptickets's Comment

Written on: 06/07/2016

Thank you for your review.
We are sorry for your unpleasant experience.
We will need your contact information, to get in touch with you and solve your issue accordingly.
On our website in "about us" section you can find our contact information. Please email us with with following subject: Review Centre claim. In the email please specify your full name and your email address.
You will be contacted by one of our representatives shortly.

With kind regards,
ITN Team

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★☆☆☆☆

“DO NOT STAND BY THEIR PROMISE - DO NOT USE”

Written on: 01/07/2016 by Elyse73 (1 review written)

I HAVE BEEN WORKING WITH THE AGENT ON GETTING A TICKET FOR UK, I FINALLY GOT THE PRICE I WAS LOOKING FOR AND WAS TOLD THAT THE TICKET IS RESERVED WITH THE PRICE I WAS QUOTED AND I WAS TOLD THAT THAT WAS GOOD UNTIL THE NEXT DAY. WHEN I CALLED TO PAY THEY TOLD ME BASICALLY TOO BAD SO SAD THE RATE WENT UP BUT THE SEATS ARE RESERVED. THIS WAS SO UNFAIR TO ME AS I COULD HAVE BOUGHT MY TICKET AT CHEAPER PRICE THAT THEY WERE OFFERING ME AFTER THE PRICE CHANGED. THEY ARE NOT FOR THE CUSTOMERS AND… Read Full Review

Asaptickets's Comment

Written on: 11/07/2016

We appreciate you taking the time to send us your feedback.
We always strive to provide our customers with the lowest prices that are not available online. Airlines change their fares and availability of the seats on daily basis. We cannot predict the fare value nor can we guarantee that the airlines will not release cheaper seat inventory.
please provide us your name, contact information and ticket number in order to investigate the case and get back to you shortly.
On our website in "about us" section you can find our contact information. Please email us with with following subject: Review Centre claim.

With kind regards,
ITN Team

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★★★★★

“Thank you for amazing job !!!!”

Written on: 23/06/2016

I would recommend this site , to all of my friends . Grate service , so professional , amazing price not close with another website . i am so happy i found them !!!… Read Full Review

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★★★★★

“Great Experience”

Written on: 16/06/2016 by mizznaj (1 review written)

Milton helped to make my experience with International Travel Network as smooth as possible. He was very patient with me as I was quite indecisive and kept changing my travel dates. He worked diligently to get me a quote with each travel day I proposed. He was great in following up with me to make sure I was well taken care of. I was initially skeptical about International Travel Network since I found them through a general Google search and wasn't exactly sure how legit this business was (with… Read Full Review

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★★★☆☆

“Long Trip.”

Written on: 15/06/2016 by 2umestone (1 review written)

The last time I flew to London my arms got really tired. So I coasted for a while and then I was fine. Next time I'll bring something to eat because I got really hungry and had to wait until I got there for some fish and chips. The beer was warm but still very good… Read Full Review

2Umestone's Response to 2umestone's Review

Written on: 15/06/2016

The same thing happened to me too.

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Asaptickets's Response to 2umestone's Review

Written on: 20/06/2016

Thank you for finding time and sharing your experience.
To be able to avoid this situations in future and improve customer service and investigate your case we will need your contact information, so we can get in touch with you.
On our website in "about us" section you can find our contact information. Please email us with with following subject: Review Centre claim. In the email please specify your full name and your email address.
You will be contacted by one of our representatives shortly.

With kind regards,
ITN Team

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2Umestone's Response to 2umestone's Review

Written on: 15/06/2016

The same thing happened to me too.

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★☆☆☆☆

“Very unreliable”

Written on: 08/06/2016 by Gauthier41 (1 review written)

I was given a quote and told I could ticket at that price the following morning. The agent was supposed to send me an itinerary by e-mail which I never got. Further, he did not call me the next morning or afternoon and finally when he called late evening after a number of messages from me, he told me the fare had gone up by about $200 per ticket and that the fare had increased by morning so it would not help me even if he called… Read Full Review

Asaptickets's Comment

Written on: 09/06/2016

Thank you for finding time and sharing your feedback with us.
We are sorry for the inconvenient situation and miscommunication created between you and the agent.
We strive to place our customers at the center of our service, so when we get things wrong or fail to meet your expectations we welcome the opportunity to make things right. Your review was already forwarded to our Compliance Department for further investigation.
You will be shortly contacted by one of our representatives.

With kind regards,
ITN Team

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★★★★★

“A new Customer For Life!”

Written on: 07/06/2016 by michellemann65 (1 review written)

First I have to say my customer Service rep was phenomenal !!! Looking online for same flight dates airport and all was over 730 and Up! Well he got it for me for 518 round trip to Ireland! from 6/21 till 7/29 to see my mom! I have nothing but great things to say about the person I dealt with and this company! the person I dealt with trust me went out of his way even phoned me back he said within 10 mins well it was less! I will never use priceline or any other company again! I AM SOOOOOO… Read Full Review

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