this has been the worst experience of dealing with an travel agent i have experienced. The agents do not speak very good english and once you have paid over your money suddenly they do not pick up the phone.i have paid £2000 form my family ticket now thy r not picking up the call..... they R using fake Atol & IATA number please done trust them

I'm a seasoned traveller and this has been the worst experience of dealing with an travel agent i have experienced. The agents do not speak very good english and once you have paid over your money suddenly they do not pick up the phone. I called over 20 times and was put on hold for 20-30 minutes the few times the calls were answered. Do not use this company at all. Poor service, poor communication and poor delivery (if you're lucky enough to get your ticket). I wanted to give not no stars for the overall rating as the service is that bad. I paid for 3 passengers and did not receive my e-ticket and it was only the day before the flight having constantly called that they informed me that the tickets had not been booked although they had my money. Wouldn't wish the experience and sterss of dealing with this company on my enemy

Please do not ever ever try to use them. The Floor Manager is the rudest, most arrogant, insulting being you want to ever deal with. The service is the most horrible service I have ever encountered.

This was my complaint letter to them after they took my money but didn't issue my ticket and after endless fruitless and frustrating phone calls to them. "Please consider this email as a formal complaint against DialandFly Company for your appalling customer services which I was very unfortunate to be at the receiving end of. Unfortunately dial and fly did not book this ticket as A had said he had. I was very unhappy and upset to receive a call from them today( 3/9/13) informing me that the ticket had not been booked and was no longer available and that I had to pay for any extra costs that would be incurred in getting another ticket booked with you. I objected to this but he stated that it was not his fault but A's fault, who has since been fired. He also stated that Dial and fly company would not meet extra costs incurred in booking another ticket. I find this appalling because it is clearly DialandFly's fault that you did not book my ticket even when I had fully paid for it and yet I am still expected to pay for further charges. It is also appalling that the customer service team did not inform me of their failure to book my ticket earlier despite my numerous calls asking for this e-ticket to be issued. The customer service advisers (including Sam) lied to me on several occasions that they were dealing with it and promised to call me back within the hour which they never did. They would also pass me around to different customer service advisers to deal with my enquiries and complaints, with some even pretending to be the manager and giving me bogus names when I asked for their names. You have severely inconvenienced me both financially and in time wasted. You have also caused me great frustration and distress because of this very bad experience. I therefore request that I be refunded the full amount of money I paid for this ticket so that I can seek for better services elsewhere. " After all this fuss they eventually agreed to find me another ticket at no extra cost to me and issued the ticket that very same day but a month later to when I should have received it in the first place and with 6 days left to my travelling date. An experience I never wish to be repeated on me again nor on anybody else....

I booked a flight with them in September to go to Lagos on 16th December. I received a call on the 3rd December to say that the flight had apparently been re-routed by the airline and would have to make a stop-over in Abuja before flying to Lagos. I checked with the airline to confirm that this was the case; the airline said that there had been no change to the flight schedule. After multiple conversations with the agent, it transpired that he had not booked my ticket and that the ticket he had sent me back in September was in fact a fake. He then tried to cover this up by inventing the re-routed flight story in the hopes that I would simply accept this and he could issue me a new ticket. I have demanded that they rectify the situation but as yet this has not happened, and the agents refuse to put me in contact with the manager. DO NOT BOOK A FLIGHT WITH THIS COMPANY!! Absolute crooks that will lie and lie to cover up their mistakes!!

Booked two Business Class flights to Lagos Nigeria, paid a £100 deposit on visa and was asked to pay ballance by bank transfer E-ticked arrived with no ref to Class When I phoned BA to confirm flights I was told the class booked was econnomy Contacted Flights and Fly, staff were very rude, called me a liar and refused to give me a refund. Only solution they offered was to pay a further £3600!!! Advise, stay well clear, trading standards should shut them down

Staff were very rude on the phone and hung up on customers on many occasions. I was due a refund for a flight cancelled due to bad weahter and the agent did not refund money in full. they said was charged for paying the fare into their buisness account and for them applying for the refund! They are a fraudulent company. Advice never to used them!