Flights & Fly Reviews - www.flightsandfly.co.uk

★★★☆☆
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Latest Reviews

★★★☆☆

“Harare 64kg con?!”

Written on: 26/11/2014 by CallieFlanagan (1 review written)

I just got a return flight London-Harare. The agent repeatedly guaranteed I would have 64kg baggage allowance. We went through the details & he, wasn't I checked all the paperwork for the breakdown & turns out it's only 23&23...46... Why say 64?! I was making plans with this 64 in mind...shaking my head... Can anyone recommend an honest agency?… Read Full Review

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★★★★★

“Fantastic service and effort”

Written on: 21/04/2014 by Jayvonk1965 (1 review written)

The advisor was brilliant in finding the right flight at the right cost for my family. He really listened to and understood my needs and worked tirelessly in doing his best. I was very impressed with his efforts and genuine concern in trying to accommodate me and my family. I believe he went beyond the call of duty and always kept his promise to call or email back. I was also very pleased with how swiftly he managed to sort things out and my flights were booked within 24 hours!… Read Full Review

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★★★★★

“My Personal Service Rep with Flights and Fly Ltd UK”

Written on: 03/03/2014 by puLowe97 (1 review written)

I always surf the net for the best holidays and rarely go into travel agencies (only to take a brochure or two). We have been to many European holiday resorts but wanted to further my horizons to something long haul and exotic. Now where do you start with something like that on the 'Net' - well look no further than "FLIGHTS AND FLY LTD UK". I now have my own personal Travel Guru in the advisor from this Company so that's where I'll be going in the future. His knowledge, contacts, time and… Read Full Review

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★★★★★

“its awsom.”

Written on: 06/02/2014 by Chris.Brown (1 review written)

hi friends this is Chris brown from London flights and fly is a best airline to travel from UK to All over the world i have booked many of times with flights and fly they have a great customer service and had a polite staff as well i recommend all of my friends that book with flights and fly and get a great deal with that an their trading partners seasons travel had a great deals for Nigeria, Ghana, Free town, Dubai and all over the world with yellow cap with driver and with hotel cheapest deal… Read Full Review

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★★★★★

“V V GOOD”

Written on: 09/11/2013

VERY NICE FLIGHTS AND FLY . UR TRAVEL CONSULTANTS VERY NICE NATURE AND THEY DEALING SO GOOD… Read Full Review

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★☆☆☆☆

“Most horrible service ever”

Written on: 01/10/2013

Please do not ever ever try to use them. The Floor Manager is the rudest, most arrogant, insulting being you want to ever deal with. The service is the most horrible service I have ever encountered… Read Full Review

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★☆☆☆☆

“Appalling customer service....extremely unprofessional”

Written on: 03/09/2013

This was my complaint letter to them after they took my money but didn't issue my ticket and after endless fruitless and frustrating phone calls to them. "Please consider this email as a formal complaint against DialandFly Company for your appalling customer services which I was very unfortunate to be at the receiving end of. Unfortunately dial and fly did not book this ticket as A had said he had. I was very unhappy and upset to receive a call from them today( 3/9/13) informing me that the… Read Full Review

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★☆☆☆☆

“not worth the risk!”

Written on: 09/07/2013 by kate404 (1 review written)

I came across flights and fly today, I made the mistake of checking the reviews after I had been made to make a deposit of £100. They were not professional, although the woman I spoke to an advisor, she was polite and helpful I had a bad feeling from the start. They then asked me to pay the rest via bank transfer.. so as I found this weird I called the airline, who said they haven't taken any bookings with this agency before. I then came across this site and saw the reviews! I am gutted I lost… Read Full Review

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★★★★★

“GOOD”

Written on: 02/05/2013 by hamza123 (1 review written)

The advisor who works for them was great at yhe season ticket COMPANY/FLIGHTS and fly he was very good and patient with me .HE did every thing he said he WOULD. i am a more than pleased with them and hon great work and keep it up… Read Full Review

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★☆☆☆☆

“Worst ever rip-off”

Written on: 19/04/2013 by Starky (1 review written)

They seemed to be really helpful at first but they tried to charge me £790 for a ticket that actually cost £390. Luckily I checked online and found the real fair on the Arik website just in time. Please double check any prices they quote you… Read Full Review

Aenikeojetunde's Response to Starky's Review

Written on: 06/06/2013

well it happnes sometime because airline by it self sometime hold the seats.i am buying tickets from last 2 years from Mr.Eddey and i found him very helpfull and price is always normal .Not very high and not very down .Well might be possible you had bad experience .


thanks

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★☆☆☆☆

“FRAUDSTERS !”

Written on: 20/03/2013 by DisgustedCustomer1 (1 review written)

Worst 'airline company' i have ever come across. Payed over 1000 pounds for two tickets more than a month before scheduled flight. Despite various promises and escuses, still have not recieved the tickets with one day left till arranged departure. Terrible escuse of a company. Please do not make the same mistake as i did !… Read Full Review

Eizekihc95's Response to DisgustedCustomer1's Review

Written on: 15/04/2013

Did you manage to get the tickets in the end? I have paid this company and still have not received tickets im quite worried

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★★★★★

“Excellent Service From Flights And Fly Consultant Maria”

Written on: 28/11/2012

Maria's service was excellent. She was patient and capable of answering all my questions. She maintained the same tone of voice at all times - soft, friendly and very understanding. Busola Awani… Read Full Review

Nikky84's Comment

Written on: 16/04/2013

So did you get your tickets in the end Busola

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★★★☆☆

“Got the job done”

Written on: 17/07/2012 by DavidDonaghy (1 review written)

Flying London to Bangkok, we booked through flights and fly (I asked my girlfriend to look up the reviews and she said they were good but she must have looked at the wrong people) The company has given us tickets with finnair and our flights are all sorted, the company did come up with the goods however all the correspondance was full of spelling mistakes and I was not confident about the company at all because of these mistakes and the bad reviews on this website. The bottom line is though I… Read Full Review

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★☆☆☆☆

“worst ever!!!”

Written on: 11/12/2011 by phemies (1 review written)

Booked a flight for sept and paid in full in june, had to cancelled that date so i asked for date to be moved forward, they said they cant, and i cant get a refund, i called the airline Arik and they told me i could get my tax refunded, so i called them back and spoke to the manager, he said 8 weeeks max to get the tax refund, i havent seen anything since august that i cancelled, everytime i call its lies on lies. DO NOT deal with this people!!!They should have told me they cant extend ticket… Read Full Review

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★★★★☆

“customer service”

Written on: 07/12/2011 by kapoor12 (1 review written)

i had very good expierence with booking. i am compeletly satisfied… Read Full Review

Akindad's Response to kapoor12's Review

Written on: 12/09/2012

I think you are wrong, because I have just dealt with them and I find that all the thindgs said on the different comments are typical of what they did to me, Hiking the price of ticket that was duly paid for within 2hrs by another £500 by the next day, with frivolous excusses.
I am sure you are one of the staff planted to make them look good.
Shame on you.

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Eizekihc95's reply to Akindad's Comment

Written on: 16/04/2013

Did the company give you your ticket in the end, because atm i have paid them and not received a ticket i am worried

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★☆☆☆☆

“Complete fraudsters”

Written on: 03/12/2011

I booked a flight with them in September to go to Lagos on 16th December. I received a call on the 3rd December to say that the flight had apparently been re-routed by the airline and would have to make a stop-over in Abuja before flying to Lagos. I checked with the airline to confirm that this was the case; the airline said that there had been no change to the flight schedule. After multiple conversations with the agent, it transpired that he had not booked my ticket and that the ticket he had… Read Full Review

Nikky84's Comment

Written on: 02/07/2012

Please I am trying to build a case against them as I know of 3 people they have been affected. Please let me know if you are interested. It is a lie about the satisfaction, as the hypes are written by themselves!!! They have many trading company names.

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Peterkuteyi's Comment

Written on: 24/12/2012

Read this about noble travels one of their Alias's

As I read all the other reviews my blood has literally gone cold and I feel nearly physically sick. My story started on the 26th of November 2012, where I was searching for 2 tickets for flights to Nigeria for the 23rd of December. I came across noble travel and called the 0207 number, thinking it was local. I was told that the one way ticket would cost £525 and my return ticket would cost £990. I was told to pay a £30 deposit by debit card. The following day I was told to pay for my sons ticket which was £525 directly into the there bank account. I paid the money on the 27th of November and was told the £30 deposit was towards my ticket, however I should not pay anymore until my sons ticket was issued. I started to call nearly everyday for my sons ticket to be issued so could I pay for mine. Finally one day a few days before the 23rd I was told the Airline had blocked the ticket. So then began my journey of trying to rebook another ticket on another airline. To cut a long story short, I realised that getting my money back was a waste of time so I decided to ask them to book Virgin Atlantic I was now given a date of the 29th of December. I was told to pay another £290 for my sons ticket, which I did this morning I advised that I would not be paying for mine until I saw a physical ticket confirmed. When the ticket was sent to inbox I called up virgin and they said the ticket existed in my Sons name etc, however as it was purchased through an Agent they were limited in the information they could see. After hearing from virgin, I felt more confident to go ahead and pay the remaining £845 for my ticket. As soon as I paid I called up to inform them. However the number did not work, so i tried an alternative number. I was told the person I was dealing with was out. It seems that no one else could deal with the query. I was finally asked how much had I paid etc, I told them a total of £1690. I was told the ticket would be issued in an hour. After some time I call ed back Virgin, again and they told me there are reservations made with our names but no tickets have been issued that the tickes needs to be ticketed that once ticketed, I would get a number starting with '932' and that I should ask the agents for the ticketed number. When I called back the agents, I asked for the gentleman who I was dealing with and they said he will be back in 30 minutes. They asked for my name I told them and they said the tickets have been issued, I now mentioned I spoke to Virgin who told me they said they had not been issued. He said I should wait for Mr who had sold me the tickets, so here I am am waiting to call back. (Once I hear back from them I will let you know how I got on) Well I just spoke to the agents again and they told me the tickets have been issued, I laughted and said thats not true as I spoke to Virgin. Mr said it is in the system and they would be ready the next day, I said thats a lie, because that is what I was told since the 29th of November that he needs a new excuse. I finally told him I need a ticket number and if not the tickets in the system would be cancelled. I even went as far as saying that if it is scam, just tell me at least I would stop wasting my time and move on with my life. He said He would call me back at 18:30 tonight .... The journey continues..... Called back at 18:40, both there numbers just rang away.....It is well

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★★★★☆

“Reliabilty of a Company”

Written on: 24/11/2011 by felix99 (1 review written)

I would personally recommend this company in the future to my friends and family members, as i am dealing with this company from the last 1 year and i have been never let down by this company and every time they gave me the lowest price for the ticket even cheaper then Opodo. … Read Full Review

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★☆☆☆☆

“Miss sold a flight”

Written on: 24/11/2011

Booked two Business Class flights to Lagos Nigeria, paid a £100 deposit on visa and was asked to pay ballance by bank transfer E-ticked arrived with no ref to Class When I phoned BA to confirm flights I was told the class booked was econnomy Contacted Flights and Fly, staff were very rude, called me a liar and refused to give me a refund. Only solution they offered was to pay a further £3600!!! Advise, stay well clear, trading standards should shut them down… Read Full Review

Nikky84's Comment

Written on: 02/07/2012

Please I am trying to build a case against them as I know of 3 people they have been affected. Please let me know if you are interested. It is a lie about the satisfaction, as the hypes are written by themselves!!! They have many trading company names.

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Eizekihc95's Comment

Written on: 16/04/2013

Yes please I would be interested, this company has taken my money and not issued a ticket to me

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Nikky84's Comment

Written on: 16/04/2013

keep calling them and they will refund some.

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Aliislam90's Comment

Written on: 05/08/2013

If you are still looking for people to build a case, I am interested. I have had my flight cancelled by them for some unknown reason which they haven't rectified to me. I am supposed to be flying out tomorrow!!!

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★☆☆☆☆

“very bad company”

Written on: 01/09/2011 by akins_ad (1 review written)

very bad customer service paid for ticket did not get it pls stay away from this company… Read Full Review

Nikky84's Response to akins_ad's Review

Written on: 02/07/2012

Please I am trying to build a case against them as I know of 3 people they have affected. Please let me know if you are interested. It is a lie about the satisfaction, as the hypes are written by themselves!!! They have many trading company names.

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★☆☆☆☆

“Staff were very rude on the phone and hung up on...”

Written on: 01/03/2011

Staff were very rude on the phone and hung up on customers on many occasions. I was due a refund for a flight cancelled due to bad weahter and the agent did not refund money in full. they said was charged for paying the fare into their buisness account and for them applying for the refund! They are a fraudulent company. Advice never to used them!… Read Full Review

Guest's Comment

Written on: 07/01/2012

this is totally wrong, I am personally deal with this company since previous 1 year and almost all of my friends and family members are buying their ticks from Flights and Fly. Every time they have to give us cheapest fares from others even opodo.

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Guest's Comment

Written on: 28/07/2012

there is not so . i bought 3 tickets from them but all was normal .no any problem at all

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Nikky84's Comment

Written on: 02/07/2012

Please I am trying to build a case against them as I know of 3 people they have been affected. Please let me know if you are interested. It is a lie about the satisfaction, as the hypes are written by themselves!!! They have many trading company names.

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