Inspire My Home Reviews - www.inspiremyhome.co.uk

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“Do not use this company”

Written on: 17/08/2013 by Panda55 (1 review written)

We ordered a table from this company on 11 June and were told it would be two weeks as it was a special order. After 2 weeks we chased by email and phone, getting nowhere. Eventually we got through and were told the table was no longer being produced and a refund was being processed. After another 2 weeks we chased again as the refund had not come through. On 19 July we were told there had been a "system error" and the refund was now being processed, but it could take 30 days to show on our… Read Full Review

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Panda55's Response to Panda55's Review

Written on: 03/09/2013

As an update, we managed to get a refund through a dispute claim with our credit card company. We received no further contact from the merchant.

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★☆☆☆☆

“Please be careful”

Written on: 12/08/2013

We ordered 2 rolls of lincrusta as website stated In Stock - well - after 2 weeks and no delivery we tried ringing and ringing and ringing - no reply for about a week and then we were lucky and, were given some confused reason why we had no lincrusta, it turned out that in wasn't in stock with inspire my home it was in stock at the manufacturer! lady said she would chase things up and get back to us by the end of the day, only she forgot to mention which day. Another week later and I sent an… Read Full Review

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★☆☆☆☆

“There seems to be a common thread in these reviews”

Written on: 28/07/2013

We ordered 10 rolls of wallpaper. Various excuses for delays and non delivery. Promised a refund which never arrived and only received after threatening legal action twice. Credit to the company where due - they eventually replied to emails but didn't answer the phone. Unless you can go in store and take products home simply DO NOT buy on line… Read Full Review

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★☆☆☆☆

“totally dishonest”

Written on: 14/07/2013

ordered coving from them and after failing to deliver on three different dates over a 28 day period, spent 3 days trying to get in touch by phone to finally get through and to be told they would refund me in 5 working days only to find that after 8 working days no refund was forthcomming so tried to contact again by phone but to no avail so contacted credit card company to try and get my money back, so far they have credited me with my money but they are trying to get it back from… Read Full Review

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★☆☆☆☆

“Furniture”

Written on: 14/07/2013

I ordered my furniture on 28th May. Still has not arrived (end of July)and they no longer respond to my emails when i have asked for a refund. They NEVER answer calls or return any if you leave a voice mail. DO NOT USE THE COMPANY. I hav… Read Full Review

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★☆☆☆☆

“do not use this company - dishonest”

Written on: 09/07/2013

repeat do not use this company - constant ignoring of emails and phone calls, deliberate misinformation given over weeks and weeks. Ordered wall paper that they said could not be fulfilled as was out of stock yet same wall paper available to buy on their website at DOUBLE the price. Have reported to trading standards and will follow up… Read Full Review

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★☆☆☆☆

“don't buy from them”

Written on: 27/06/2013 by debbie11 (1 review written)

i ordered wallpaper in feb, phoned and emailed countless times, no wallpaper,refund or reply, not happy… Read Full Review

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★☆☆☆☆

“Be Warned”

Written on: 22/06/2013

Ordered 5 rolls of wallpaper at the beginning of May they never arrived. I managed to speak to someone (usually you get through to an answering machine & no one calls you back) & was told the parcel would be with my shortly. Had to speak to someone again & they said they had cancelled the order that was 2 weeks ago and I still have not received my refund. I have informed my credit card company. PLEASE DO NOT USE THIS COMPANY. The may seem cheaper than others but you do not receive your goods… Read Full Review

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Delly28's Comment

Written on: 26/06/2013

I'm having same trouble I ordered my wallpaper in may n 5 weeks on still not received it nor my requested refund I'm so angry!! They can't get away wiv treating people like this

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Mosiek's Comment

Written on: 27/06/2013

Hi, luckily I received my refund yesterday. I told inspire my home I was getting in touch with my credit card provider which I did. Keep bombarding them with e mails and get the forms from your credit card provider or bank and fill them in. They really are a shocking Company.
Good luck.

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★★★☆☆

“Not worth the risk now awaiting refund”

Written on: 22/06/2013

I ordered 3 rolls of wallpaper which i was charged for. I called to track the order and couldn't get through, it was a constant answering machine. I then decided (perhaps a little too late) to read the reviews and was so shocked that I have now cancelled my order and am awaiting a refund. I have been told it will take 3-5 working days to appear in my account so I shall be checking daily. Fingers crossed I receive it. Wish I had had the sense to read these review first.....!!!… Read Full Review

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Delly28's Comment

Written on: 26/06/2013

Have u recieved your refund?

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★☆☆☆☆

“Rubbish Customer Service -Still waiting for my refund”

Written on: 12/06/2013 by exmov (1 review written)

Ordered some wallpaper, very quick response to say they had received my order. Then nothing for a while; repeated emails from me asking where my wallpaper was - standard cheque is in the post response. Then finally after over a month received an email to say that they could not get matching batch number so they have cancelled my order and would provide a full refund. Several weeks later still no refund… Read Full Review

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Delly28's Response to exmov's Review

Written on: 26/06/2013

Have you recieved your refund I'm still awaiting mine n I'm so angry over the whole situation I'm thinking of taking legal action

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Exmov's reply to Delly28's Comment

Written on: 26/06/2013

yes, repeated emails did nothing telephoned them and I received a full refund, eventually.

rubbish company will never use again

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Delly28's reply to Exmov's Comment

Written on: 26/06/2013

I've rang every day for the last week for my refund all in all I've waited 6 weeks 4 for wallpaper 2 for refund I'm getting so mad

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★★★★★

“Nothing was too much trouble”

Written on: 19/05/2013 by MrsSandraA (1 review written)

I had literally given up trying to find a local stockest who might still hold or obtain for me a few rolls of wallpaper to match a pattern last purchased by me several years ago.Checking, at random, various websites the pattern was still shown as available on the Inspire my Home site.I placed an order for just 4 rolls and paid by direct debit. About 10 days later I was advised the paper had been sourced but two rollsw ere damaged - did I want just the two? I accepted these which were delivered… Read Full Review

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★★★★★

“A better service would be hard to find”

Written on: 19/05/2013

This firm found me a few rolls of wallpaper of a design I had been unable to source elsewhere. Other than a slight delay in letting me know what was happening with my order, they kept me fully advised by email and very promptly refunded part of the cost when I decided against purchasing one of the rolls which, they advised me, was slightly damaged. So overall I received an excellant service… Read Full Review

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★☆☆☆☆

“Do Not Buy From Them”

Written on: 14/05/2013 by naskokk (1 review written)

This is the worst company i have ever dealt with. Do NOT buy from this company. You will lose your money… Read Full Review

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★★★★★

“PERFECT SERVICE”

Written on: 09/05/2013 by Trevor34 (1 review written)

We are a company called Access we ordered 28 rolls of wallpaper on the 6th May 2013, when placing the order we advised that we need the wallpaper on 13th May 2013 the very helpful customer service member said that should be no problem, this morning 3 boxs arrived 3 day early, (WHAT GREAT SERVICE) we be using them again and again, the prices are excellent also....RECOMMEND TO USE THIS COMPANY… Read Full Review

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★★★★★

“Excellent service and cheap, 4 reasons not all can b...”

Written on: 09/05/2013 by PeteTumulty (1 review written)

Personally i have purchased from inspire my home several times, the wallpaper i ordered this time was out of stock with the manufacter and i knew that as i spoke to the manufacter, as i like to get a cheap deals the manufacter recommeded Inspire My Home, as there had the last lot from the manufacter, i called them as i required 7 Rolls, there only had 5 Rolls but the very helpful customer service adviser said she will try and source two rolls from a fellow company, but it will take a few day… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SITE - FRAUDSTERS”

Written on: 03/05/2013

Ordered items. Took money. No confirmation emails. Phoned 3 times when items not delivered - fobbed off with lies. Still no refund… Read Full Review

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★☆☆☆☆

“Do Not Buy From THIS Company You Will Lose Your Money”

Written on: 25/04/2013

I placed two substantial orders with this company 8 weeks ago and nothing. They don`t answer the phone or emails I spent over 1000 pounds with them for goods to be sent to Australia and have had NOTHING but lies from them ever since. DO NOT BUY FROM THEM… Read Full Review

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★☆☆☆☆

“keep away!!!”

Written on: 16/04/2013

the most awful customer service i have ever encountered trying to get a refund since before december 2012 and it is now april 2013 sent 2 letters requesting refund with no sense from woman on phone. when i rang to complain they kept saying it was a system error i have shopped online for over ten years and this is the worst company i have ever dealt with thought i was getting a good deal on my wallpaper for christmas but turned into nothing but TROUBLE Stay away from this mickey mouse… Read Full Review

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★★★★☆

“Cheapest Price for What I wanted”

Written on: 12/04/2013 by raggy1959 (3 reviews written)

Having read all the previous reviews I want to write what I regard as a fair description of the purchase I made from this company. I was looking for a Casadeco wallpaper that my local centre wanted to charge £56 per roll. I found the identical paper on Inspire my home for £38.49. I registered my email and got an additional 10% off. I ordered it on 18/3/2013 and tried to pay with a credit card but the website would not accept it, I tried again but still it was not accepted so I paid with my… Read Full Review

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★★★★★

“Wallpaper Review”

Written on: 12/04/2013

From the time I first went on line to order, 1730hrs on Friday to signing for the delivery Monday 1230hrs. Not a single problem arose. I have noting but praise… Read Full Review

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