Coop travel are absolutely incompetent in booking holidays over the phone. AVOID THEM AS YOU WILL END UP IN A COMPLETELY ADVERSE LOCATION. Erdington are the worst but other branches have also abused disability rights, and then hidden or deleted the evidence of their stupidity. There are some very thick people in this business that do their own thing and compromise able bodied and particular disabled customer, they completely misrepresent customers in either group. They should be taken legal action a# ABTA are equally biased and just want their dirty fingers on your money for their biased , dodgy arbitration scheme, often their board has member of travel agent on, wholly corrupt system, need to be put before parliamentary privileges committee. The head of CS is certainly not the sharpest too, in the box, doesn’t even know how to spell queue! Avoid them you will end up in hell, holiday ruined ,poorly and out of pocket, as they wear you down and have no intention of resolving your complaint , conceal evidence and are downright dishonest.