Co-op Travel Reviews - www.cooptravel.co.uk

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Latest Reviews

★★★☆☆

“Could have provided better after sales service”

Written on: 28/04/2016

Booked holiday with delightful agent. So friendly and my kids were being a tad naughty and she kept them well entertained. Was happy with price and she sorted the airport parking. Since then the operator e mailed to say there would be building works going on while we were there. My husband is a builder so the last thing he wants is to go on holiday to a building site. Co op called after I complained to the operator and basically said well it's still the best hotel in lanzarote. Then we get a… Read Full Review

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★☆☆☆☆

“Exchange - Rip off”

Written on: 29/01/2016

Just been ripped off for the first and last time by CO-OP Travel in Doncaster. I have used this branch for booking holidays for the last 10 years or so and have always had a great service and comparable rate to most other high street exchange bureaus. I exchanged cash for euro's stupidly without checking their rate first. The rate they use for cash now is vastly different to what they advertise and probably the lowest on the high street now. DO NOT USE without checking first!. They have had… Read Full Review

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★★★★★

“Excellent service from Co-op Travel”

Written on: 05/01/2016 by Jeremyk266 (1 review written)

Myself and three family members have just returned from a holiday to Tenerife, booked with C0-op Travel. I only booked one week before going. I looked at lots of websites and C0-op travel had some competitive holiday offers. The staff I spoke to on the phone were very friendly, helpful and efficient. All travel arrangements worked perfectly and the hotel was good value for the price. We had a great holiday and I am happy to recommend Co-op Travel… Read Full Review

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★★★★★

“Had an amazing holiday booked with Coop Travel! ”

Written on: 31/10/2015 by Marquese22 (1 review written)

Just got back from the most amazing holiday to Disneyland Paris booked with Coop Travel. The agents were all very friendly, service was great and I got a super deal! I would highly recommend this travel agent to anyone wanting to book a cheap package holiday. My trip to Disneyland was as magical as they said it would be, meeting my favourite Disney Characters and watching the Parade/Fireworks was the cherry on the top. The only downfall is that I only booked for one week, next time I will… Read Full Review

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★★★★☆

“brilliant customer service”

Written on: 01/08/2015 by maryg123 (1 review written)

Today my 2 daughters and I went into co-operative travel in solihull and we were very pleasantly surprised by how brilliant the staff were and the quality of the customer service. The adviser was brilliant! she found us a few good holidays and gave us all the relevant information that we needed. She gave us brochures to have a look through and said she will contact us after searching more, and i feel very content and happy that she will find us a holiday. She was very enthusiastic and a great… Read Full Review

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★☆☆☆☆

“Rip off Co-op”

Written on: 15/06/2015 by Harmony187 (1 review written)

I have just been caught out with the Co-op's money exchange. Beware the rate shown in the window is for their card holders only the actual rate was the poorest in the town centre. Unless you read the notice very clearly they will give you vert poor value for money. I worked out the rate and rerurned to the shop tk cancel the transaction as they dont issue receipts any more- surprise surprise as all the transactions are stored in their system. Typical Co-op supposedly high ethics, very low… Read Full Review

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★★☆☆☆

“Rude on telephone”

Written on: 19/02/2015 by Broussard42 (1 review written)

We booked our holiday by phone with someone but did not receive the details promised in the post,12 days after booking I phoned. I found that it had been posted to the wrong address. She said that she would phone back but there was no phone call, despite being told that I wanted the holiday details reposted to the correct address. She emailed the information but because of a comp problems the attachment was not working. I phoned after one hour and spoke to a male member with ?Australian/S… Read Full Review

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★☆☆☆☆

“ripped off event”

Written on: 21/01/2015 by SkylerPike (1 review written)

Purchased 2 tickets for Disney on ice from co op travel Gravesend, was charged £92 , when collected tickets at venue , face value of tickets £29 plus £1 booking fee total £60. So over charged £32, complained to agents at Gravesend who told me " not our fault this has happened before". No refund total rip off , do not use co op to book events… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 19/01/2015 by JakobSerrano287 (1 review written)

purchased 2 tickets for Disney on ice from Gravesend branch, was charged £92,when collecting tickets at venue ,face value of tickets £29+£1 booking fee, total £60,when enquired about the difference at Gravesend office I was told "not our fault, this has happened before. and there is no head office to complain to , complain to agents only" NO REFUND,TOTAL RIP OFF,RECOMEND DO NOT BUY VENUE TICKETS FROM CO-OP TRAVEL… Read Full Review

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★★★★★

“feedback”

Written on: 21/08/2014 by JamalJohnson (1 review written)

I tried to do a feedback survey through the e mail message I was sent after booking my holiday at Rayleigh Essex branch but the page does not load!… Read Full Review

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★☆☆☆☆

“Don't bother complaining”

Written on: 20/09/2013 by beast5 (4 reviews written)

When taking the holiday out (Which I haven't been on yet) I managed to obtain a £50 discount. Great I thought!! However the pre-selected seats that I was told were included didn't appear on my invoice. I called back to be told these were not part of the package and I had to pay extra. After much talking and little action I raised a complaint 2 weeks after raising via email I was told that the department i'd emailed couldn't deal with the complaint but not to worry as if I replied to the exact… Read Full Review

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★☆☆☆☆

“will take your money with a smile”

Written on: 11/06/2013 by MathewSpiller (1 review written)

What an absolutely rubbish organisation this is. I booked a holiday on Saturday to Disney World, Florida. I requested that we sit together on flights as two children coming with me and wife. This was added to my cost, or so I was told. Then they tell me that they had made a mistake and my holiday price would increase. Also when we went into the store we explained that we would be taking my step son with us and we were not 100% sure of the surname used on his passport. The agent told us that… Read Full Review

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★☆☆☆☆

“SHAMBOLIC!”

Written on: 10/12/2011

I have booked our holidays with co-op travel in Rochdale for the last 10yrs. This year, I needed to know if our Esta was still valid for our trip to Florida--not the most difficult of questions?? How wrong i was, one member of staff told me i would have to alter the details on it, because last year we went to a different state in the US. Another staff member told me, no, she was wrong, it was valid and just leave it. Not the conflicting answer I wanted to here a week from departure. I then… Read Full Review

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★★★★☆

“I would go there again”

Written on: 05/11/2011

I booked a last minute holiday to Cyprus in October 2011, i was more than happy with the service i received. I had not been abroad for about 9 Years, so was a bit out of touch. The CO-OP found me a brilliant apartment in a lovely resort. I am definately going back to them again next Year. So well done to Midlands CO-OP Travel in the High Street, Solihull, West Midlands… Read Full Review

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★☆☆☆☆

“call centre is useless”

Written on: 04/11/2011

I've just called co-op travel as I could not make any booking online (I'm travelling with infant). First operator put me on hold after 5 sec of conversation!!! Phone went dead. Another one checked just one offer, according to him it was not available and he didn't even try any alternatives!! I have no chance to find it by myself online as option for travellers with infats is not available. And call centre people can't wait to get rid of your phone!!!! Avoid if possible!!!! … Read Full Review

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★★☆☆☆

“no ownership”

Written on: 11/10/2011 by EAppleby1960 (7 reviews written)

Although we had a really nice rep in the Liverpool store it has been a mare trying to get certain details sorted and we are due to travel shortly but have still not been given an answer over who from, when and where our tickets are coming from? Co-op have sold the holiday on behalf of Thompson and despite having paid for all the holiday upfront getting a) a straight answer and b) someone to call back with any answer is proving to be an up hill struggle. If (with months of planning) things are… Read Full Review

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★☆☆☆☆

“Dreadful! Dreadful! Dreadful!”

Written on: 07/10/2011

To be honest I can't be bothered to waste anymore of my time on this company...but I'll just leave a few warnings so what happened to us, doesn't happen to others. + This company lost £1200.00 of my money and tried to make me pay it again. + This company arranged an airport transfer that was 4 1/2 hours late collecting us from the airport (because the company they booked us with couldn't get the driver up apparently, according to the rep). + I asked specifically for a hotel at a particular… Read Full Review

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★☆☆☆☆

“Wrong flight times/rude staff/lyers”

Written on: 04/08/2011 by Corness21 (1 review written)

We booked at the Doncaster Co-op to go to Ayia Napa for 1 week. Booking the holiday was fine no problems in taking our money from us but when it came to go on our holiday they turned round to one of my friends and said that she wasn't able to go because her passport was not valid (Even though it was valid for 3 months after we got back) She was gutted but she rang tha actual government flight place and they said she was fine so she just went. The day before we were meant to fly we had a phone… Read Full Review

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★☆☆☆☆

“Obviously do not want my custom”

Written on: 02/06/2011

I was checking holidays on their website and had a query. Telephoned them and got the most unhelpful person. Will be booking my holiday with another company… Read Full Review

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★★☆☆☆

“We booked a holiday through the co-op online, however...”

Written on: 25/02/2011

We booked a holiday through the co-op online, however we did this in a branch. It was not made clear that this was not a package holiday and actually all different components and no rep on site. So when we arrived and were moved to different accommodation that that which we booked we had no comeback or any assitiance in resolving the problem - not what I want from my 'holiday'!… Read Full Review

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