Tyneside Autoparc, Newcastle upon Tyne Reviews
Latest Reviews
★☆☆☆☆
“Trouble with a capital t”
Written on: 16/05/2013
Well folks I am now in to week three of my complaints , lady director was rude , arrogant , belittling , and more , dare I complain after having my car six weeks and finding it needs about 2500 pounds spent on it too make it 100 % road worthy , brakes , flywheel , etc , never getting return calls unless finance company sends them an email then their intrest for 24 hours and the nothing , I don't expect a new car but one with more than 10 % brake pad wear would be good , front discs shot ,... (read more)
★☆☆☆☆
“Strange”
Written on: 16/05/2013
I find it very strange my negative view has disappeared (read more)
★☆☆☆☆
“Nothing but trouble!!!”
Written on: 15/05/2013 by Greeny562 (1 review written)
I bought a car from there in november 2012 i have nothing but trouble from steerings racks to burst radiators and so on so much to list and then to find out they sold me car with coolant leaking in the head, its has been in to the garage 6 times they wont give no refund or nothing Fuming!! DO Not but from here !!! (read more)
★★★★☆
“Great customer experience ”
Written on: 09/05/2013 by Barropn
Went to sell my car originally and ended up trading it in for a Quashqai N-TEC!!! I found the customer experience I was given to be like that of places like BMW & Audi in my opinion, I really could not fault them, they are most defiantly miles ahead of other used car dealerships and whoever is running the place is clearly keeping a tight ship. I purchased my car from Jasper who I found to be friendly and professional, he took the time to understand my needs and worked a deal to cater to... (read more)
★☆☆☆☆
“tried twice to buy cars”
Written on: 05/05/2013
ok bought a megane coupe from them went to pick up ten days later and the faults they were going to fix were not. so i did not buy the car, pick another car a megane gt went to pick it up 7 days later well i dont have the car repairs they said they were going to fix were not now go to wait for car for 5 days. then i will be going to get the car and see if they have sorted it, if not then its money back. all i will say is thay there cusromer service is nil, spoke to the manager the big mazn... (read more)
★★★★★
“Move any motor .com”
Written on: 23/04/2013 by Brian196639
Sold my car at move any motor.com got a fair price and deal was done in 30 minutes left with cheque and they even give me a lift home, he was very honest and genuine this is a great service nothing like we buy any car who rip you off Thanks for great service Definitely recommend to anyone (read more)
★★★☆☆
“Bought a range rover sport April 2013 all in all...”
Written on: 12/04/2013 by Ron3 (1 review written)
Bought a range rover sport April 2013 all in all wasn't the worse experience but typical garage promise you A deliver B . I drove all the way down from Scotland to pick up a car and when I got there it was still up on the ramp with the front suspension hanging off it and had to wait 4 hours brfore i got the car . The young lady was very helpfull and smoothed it all out (read more)
★★★★☆
“TO ALL CONCERNED”
Written on: 16/03/2013
You cant please all of the people all of the time, remember these are second hand machines they are selling and machines go faulty. These faults cant be predicted especially with most modern cars as these machines are now highly computerised if it could be predicted then we would all be rich of the lottery!All I can say is some people have no patience give these people a chance and despite a small number of complaint,s in regards of how many cars they sell, they will fix your car. (read more)
★★★★☆
“Hard trying company”
Written on: 15/03/2013
Hmmmm a few reveiws on here about the company being so called dodgy unhelpful and trying to hide away from repairs well you have to take into perspective 100 sales per week and a couple of bad reviews about cars if you look at let's say a main dealer who sell no where near the same amount per week they get about the same amount of bad comments so I say the autoparc are trying to keep everybody happy but some customers are so picky and difficult to deal with (I am one) at the end of the day... (read more)
★☆☆☆☆
“THE WORST SERVICE I HAVE EVER HAD BUYING A CAR”
Written on: 07/02/2013 by shit12345
I bought a BMW the car broke down the i drove the car from Auto Park. I have waited for over two weeks for them to fix it and the car still is not running right. I have allso found out the car i bought was £3000. over priced. The customer service is the worst ever. PLEASE ANYONE DO NOT BUY A CAR OF THEM CHECK THERE PRICES OUTTHEY ARE ALL OVER PRICED!!! (read more)
See next 10 reviews
Showing 1 - 10 of 16 Reviews
★★★★★
“Great experience would recommend!!! ”
Written on: 07/02/2013
Ive recently purchased my 3rd car from Tyneside Autoparc, with friendly, helpful and efficient service that I have found on all my dealings with them. I would recommend Tyneside Autoparc to my friends and family with confidence. As with all review centres it is your own opinion you try to convey to others, used cars can have faults as new ones can, I am very happy with the service I have received I found the staff helpful and knowledgable. (read more)
★☆☆☆☆
“Cowboys”
Written on: 04/01/2013 by Geordie4444
Most of the reviews on here tell a tale that I know so well. Even one of the positive reviews is rereviewed months later after the customer has found faults (that were disguised) with the car. I bought my car for ample more than it was worth and it needed repairs after I bought it so I doubt very much that it was checked over. Sales reps appear very friendly but be warned - go elsewhere to avoid aggro and unexpected costs. If you like gambling with your money, then buy here, but if you want... (read more)
Mandydenning's Response to Geordie4444's Review
Written on: 09/01/2013
Hi,
We are sorry you feel this way and would like to investigate what happened to your car.
Do you have a contact number we can have?
Tyneside Autoparc
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★☆☆☆☆
“Tyneside Autoshark..Cheap Faulty Cars at premium car...”
Written on: 23/09/2012
These People will promise you the world prior to sale. Once they have your money They don't want to Know you! You will not have any calls returned. You will have to make numberous trips back and forth for the simplest of repairs to be carried out. The workmanship of their technicians is worse than shoddy (This is being kind). Take a good look around...You will see lots of unhappy people wanting mechanical/electrical repairs carrying out on the cars they have just perchased (with MOT's).... (read more)
The...lifeguard.'s Comment
Written on: 25/12/2012
After a couple of months of this review being posted a representative of Tyneside Autopac Contacted the review centre expressing their concerns about my review. The review centre temporally removed this review while they ascertained my position regarding the review posting.
I stand firmly behind my review as I believe people should be made aware of my experience with Tyneside Autoparc before they make any decisions to part with their hard earned money.
My question is how many other reviews have been removed upon request then not reinstated simply because people can do without the hassle?
Will this give a false rating of Tyneside Autoparc?
PS. I only gave one star because there was no other lesser option!
Lifeguard.
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Mandydenning's Comment
Written on: 02/01/2013
We are sorry that you feel so strongly to write this on Christmas Day and would like to arrange a meeting at Tyneside Autoparc to discuss your issues and comments posted. We look forward to hearing from you.
Tyneside Autoparc
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The...lifeguard.'s Comment
Written on: 03/01/2013
I must decline your kind offer as I vowed never to set foot in Tyneside Autoparc ever again. As I’m a man of morals and principle I must stand by this decision.
I can appreciate this must be a fire fighting damage limitation exercise for you. However I fail to see what beneficial outcome a meeting would achieve. The Autoparc had ample opportunity to put things right but failed or refused to do so!
Regards
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Bhaskar's Comment
Written on: 20/01/2013
Oh my God - if things are so bad then perhaps Tyneside Autoparc should be someone truly devoid of integrity - personal AND professional.
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Tonymag's Comment
Written on: 30/01/2013
Can,t agree with you more mate, they should do what they say on the box, not try to kid everyone, they lose faith from there customers,(name removed) competitive nature which will be his own downfall, you cant give someone your word then dismiss it,
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The...lifeguard.'s Comment
Written on: 31/01/2013
Thanks for your comment. It sounds like you have had dealings with the AP?
The more people who post their own reviews, good and bad can only help paint a true picture, giving an honest reflection of this trader and its business ethic!
As much as your comments support my experiences with this company, It does not help others to decide objectively before parting with their hard earned via the star rating guide used by the review center.
Thanks
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Tonymag's Comment
Written on: 31/01/2013
Totally agree with your comments, i did take the opportunity to talk to the AP and after a huge battle for my rights, i hope he took it on board, it shouldn't be up to the strong willed people who only want fair treatment and what they where promised and paid for and who are willing to pursue the fight to gain justice to make him realise not all people are willing to do this, these are the people who are taken advantage of at their cost and his gain, all people who deal with him should be given the same rights and respect because they are his bread and butter, the sooner this is realised the better for his company, it,s not all about huge profit because first impressions last, and even though i got my issue resolved i shouldn't,t have had to do what i did to get it, most people let it go and they are the losers but hopefully they learn by there mistakes and so does he.
Thanks
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The...lifeguard.'s Comment
Written on: 04/02/2013
I would like if possible to get in touch with you, maybe meet up and discuss your experiences along with my own in a more open less controlled environment without the legal restraints of the site. I know to well the person whom you refer to. Another person with the same second name as this individual you mention has commented in this very review, coincidence perhaps!
Post up a email address and I will be in touch asap.
Cheers
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Tonymag's Comment
Written on: 15/02/2013
Hi, though i agree with your comments i don,t think a meeting would achieve anything and would only frustrate both of us by bringing up what was a bad experience for us both, if you read the newly listed reviews you will see we are not alone and this will continue to go one until all the unhappy customers take it upon themselves to pursue justice like i did, sooner or later the volume of complaints to the relevant body will draw close attention to this problem and hopefully take action to fix it. Thanks.
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★☆☆☆☆
“sold me a car with faulty mileage”
Written on: 25/06/2012
bought a renault scenic just under year ago and have just discovered it has 50,000 more miles on the clock than they told me (read more)
Mandydenning's Comment
Written on: 25/06/2012
We are sorry you feel that the miles were not made clear however they were part of a manufactures recall and all recored on there system, on your order form signed also by yourself at point of sale and also when the car was collected.
Tyneside Autoparc
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★★★★☆
“Very good service”
Written on: 15/06/2012 by NigeW (1 review written)
Bought a Skodia Fabia at a reasonable price back in May. Day after we brought it home we noticed a flat tyre. Notr their fault but they sorted it out for us. A week or so later we needed the handbrake adjusting. They sorted it all with the minimum of fuss. All in all a very happy experience with sales and service staff. A particular mention must go to the people that deal with you on the phone - very helpful and couldn't do enough for us. (read more)
★★★★★
“ford car exchange”
Written on: 04/05/2012 by beedee (1 review written)
My ford ST tdci estate was too big and fast for my wife so i looked at a number of dealers within a 70mile range with a veiw to an exchange to something a little smaller. I called Tyneside Autoparc after a number of calls to other motor traders fell flat.What a revelation, as within 15minutes of chatting to Chris we had done the deal on a Mondeo GhiaX which took my wifes fancy after seeing it on a national auction site. Now remembering that Chris hadn't seen my car {i discribed it honestly]... (read more)
Beedee's Response to beedee's Review
Written on: 20/12/2012
having had the car for a few months and less than 7thousand miles more the injectors have packed in, the mechanic noticed that part of the front bumper had been SAWN of and although it came with a years warranty on mechanical breakdown they are doing everything they can to avoid repairing it. what a mug i have been all they want is your money and then forget you. i am now tahing legal advice to secure a repair. dont touch them with a bargepole
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Mr.annoyed's Response to shit12345's Review
Written on: 10/03/2013
spot on review there, i too have similar problems with a vehicle i bought from them, which after checking is way over priced on what it should have been up for! it broke down and they recovered for a warranty repair which they have yet not bothered to look at even though they have had my car two weeks now...... absolute disgrace!
No_Fan_Of_Autoparc_But_Come_On's reply to Mr.annoyed's Comment
Written on: 11/04/2013
You both checked the market value of your new purchases AFTER you bought the car from them? Do you not think its in your best interest, when you're spending thousands of pounds, to do a little bit of homework first?
Why people buy from dealers then complain when they feel they paid over the odds, and that their complaints fell on deaf ears when it goes wrong, never fails to amuse me. That's what the private market is for. Save yourself the money and when it goes wrong, and all cars do, you can put that money saved back into the repairs.