written by on 27/06/2011
I sold my phone to fonecraze as offered the best value for my phone, I sent my phoen off and received a mail to confirm receipt, I then waited and waited and waited I tried ringing, mailing but to no avail. I eventually received another mail saying it had been successful and that I cheque would be dispatched. That was 3 months ago and nothing. I cant beleive you cant even contact them but there website is still going and the amount of phones they have paid out for continues to go up as this is most definelty not the case. Please do not send them your phone in my case I am £119 out of pocket and 2 phones down :(
written by on 09/06/2011
I like the other people who have written reviews have not received any money from this company despite them emailing me several times to say that it is on its way. Luckily for me I have not sent them a dearer phone as some but £65 is still a lot of money for me to lose. Like others please take heed AND DO NOT USE THEY ARE CON COMPANY. In feel bad because I did look into this company and there were a couple of reviews saying people had got their money so went with it. No better next time. Somebody please shut them down.
written by on 10/05/2011
I send my Nokia N96 in February, do date I have not received any money, they are not replying to e-mails or phone calls, never use this company, something needs doing to stop this SCAMMERS.
written by on 09/05/2011
I sent a i-phone 4 with their valuation at £319.50 on 28th March 2011. They received the phone and e-mailed to say it was undergoing testing and the payment would follow shortly. On the 16th April i was sent another e-mail saying it did not meet the criteria as it had a scratch. They made another offer of £300.00. Knowing it had a slight mark on the rear I accepted the offer and as yet 9th May I still haven't received a penny! You cannot contact them by phone or e-mail and they do not respond to mailed letters.
THIS COMPANY IS A CON. DO NOT USE THEM AT ANY COST.
Had I looked more thouroughly into them prior to sending it I would never have used them.
written by hgibson on 08/05/2011
I sent FONECAZE 2 good phones worth £50 each after going on a comparison site and reading that they were good. I sent them on 31.03.11 and they at first said they hadn't recieved them, then they said they would give me £75 for both and I got an email saying the money would go in my account, this was 2 weeks ago and still nothing... They don't answer the phone or emails!!! STAY AWAY FROM THIS COMPANY
written by on 04/05/2011
so can you not do anything too get your money off fonecraze. they have got my iphone 8gb they sent me a email saying that £120 would be getting put in my bank in the next 48hours this was about a month ago now, i have phoned everyday lots of times i have emailed and got no responce but i am not letting them get away with it no way something needs to be done about it. any ideas any one???? thankyou michelle
written by on 30/04/2011
They have had my phone since 09.03.11 and have not paid. I would urge everyone to stay away from Fonecraze and tell all their friends to do the same. They do not answer the telephone or emails. I would not use these again if they the last site available.
written by itecbabe on 28/04/2011
This company con young children out of their phones and money. I am a single parent who is unable to work. my 13yr old daughter is saving to go on holiday and decided to sell her LG Cookie phone to raise some money. she choose this company as anyone would because they offered the best, she has now lost her phone and had no money. These people are heartless con men. After several attempts to contact this fonecraze company without success,I was going to trading standards but then read the reviews which my daughter obviously didn't and realised it would be a waste of time. Now I will have to make the money up to my daughter.PLEASE BE WARNED THIS COMPANY IS FAKE
written by on 20/04/2011
These people are criminals who take your phone then dont send your money. There are several blogs from hundreds of people who have been ripped off by them. They have been reported to the police, trading standards, watchdog, Advertising standards authority, National Action Fraud. Look on facebook at the pages and pages of comments about his company.
***DO NOT SEND YOUR PHONE - YOU DONT GET YOUR MONEY!!***
Really wish I had see this review before sending my phone to them...
written by on 12/04/2011
having the same trouble as everyone else. Recieved an email saying phones were in testing area this was second week in march.had no contact,no money since. i don't like the fact they are still able to pass as a reputable business. when they are quite clearly just SCAMMERS
written by on 08/04/2011
I have also recycled my mobile phone with FoneCraze Ltd and received an email on 15th March stating it was in the testing stages. I have sent numerous emails but no response and unable to contact via telephone. This company also operates under SkyPhones Europe Ltd. A SCAM company that needs something doing!
written by NikkiH73 on 07/04/2011
These people are criminals who take your phone then dont send your money. There are several blogs from hundreds of people who have been ripped off by them. They have been reported to the police, trading standards, watchdog, Advertising standards authority, National Action Fraud. Look on facebook at the pages and pages of comments about his company.
***DO NOT SEND YOUR PHONE - YOU DONT GET YOUR MONEY!!***
written by on 05/04/2011
do not use fonecraze as they arent reliable, loads of people have been trying to get thier money or phone off them and they refuse to reply to messages left on thier website and refuse to take calls.
im sure theres more forums out there with the same problems
written by on 05/04/2011
I am the same Omg what scammers i am sending all my details to the police now do not use Fonecraze
written by on 31/03/2011
Do not use this company, i am having same problems as everyone else - i sent them my phone, i received an email seaying they received it and it was being tested, then they got back to me saying it was not in condition i said so they offered me a lower amount, i accepted that and the sent me an email saying my money was on its way, this is now 4 weeks down the line and i have still not received it, DO NOT USE !!!!!!
written by on 31/03/2011
It looks as if I have also been ripped off. Received an email on the 18th Feb saying that the phone had been received and was being tested, now no payment and a number which is not answered, and you cannot leave a message. AVOID AVOID - DO NOT USE. Go to Mazuma, I have used them before and they are reputable - and pay !
written by tadger2001 on 29/03/2011
I sent Fonecraze my Nokia n95 8Gb on 23 Feb 2011,
They acknowledged receipt on 2 Mar 2011,
They sent me an email stating item not as per order and reduced payment from £96.20 to £84, which I accepted,
They sent me emails on 15 Mar 2011 and 16 Mar 2011 stating the money is on it's way.
That was the last I have heard from them. I have not received any money from them.
I ring 020 8850 4211 every day (several times!) and either get the engaged tone or an unhelpful answer machine that tells you "there is no-one to take your call, you cannot leave a message. Try again later."
I also email "[email protected]" everyday, who claim to reply to each email within 24 hours, but do not!
Please avoid this company and use someone else.
written by Tracycan on 24/03/2011
I sent my mobile back 10 feb and have received an email the 10 March saying my payment is being processed. I had all the same problems that the poeple below have had. I had given up hope when I got the mail saying they would pay me, as dispite emailing them several times I didn't even have an acknowledgement. Go to Mazuma, I believe this company is a scam and I will be reporting to trading standards as today 24th March I have still not received the payment via BACs that was meant to take 2 days according to their website.
written by on 21/03/2011
Unfortunately it appears they are not reputable. They are operating under skyphones.org as well - same contact info, and the reviews on facebook are terrible. We sent 3 phones to fonecraze on 7 march with a value of £222 and apart from an email saying they were in testing, have heard nothing since.Noone answers the phone and there is no way to leave a message, emails are boucning back too. Will send letters etc and will be reporting to trading standards if we dont get paid, but advise anyone NOT to use them.
Wish we had reaserched them first or gone to mazuma etc
written by on 19/03/2011
I sent my phone off in as new condition. Once tested they said it had a scratch on it. They downgraded my payment by twelve quid. The other option was to have my phone sent back to me but only once I had paid a admin charge of twelve quid! RIp off company wish I had read reviews first. Also note they do not have customer reviews on their web site :0(((((0
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