Electronic Empire Reviews - www.electronicempire.co.uk

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★★★☆☆
3.3 / 5
56% of users recommend this
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Latest Reviews

★☆☆☆☆

“Rogue Trader”

Written on: 26/08/2014 by Edinburghtim (1 review written)

Ordered a samsung ex display supposedly in perfect condition smart 32 inch led tv. Ordered online and despite being informed it would come next day it only arrived 8 dsys later. That involved my first two ignored emails. Finally phoned and spoke to someone who could not have cared less and told me they did not deliver to Scotland. Surprise surprise it arrived next day to Scotland . Unfortunately it arrived damaged. I called and was told to email pix which I did. I also emailed another twice… Read Full Review

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★☆☆☆☆

“Poor customer service! ”

Written on: 31/07/2014 by AedanCameron (1 review written)

Returned LCD tv/dvd as faulty. Would play dvd intermittent with freezing, chip in screen and set did not sit upright, but leant forward. Returned at a cost of £16 postage which would be returned if goods found to be faulty. Received a replacement with no issues within 3 days. When trying to organise postage refund, emails have been ignored and a few replies saying the goods weren't faulty. Complete breach of DSR but have now given up...very poor as I was a repeat customer… Read Full Review

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★☆☆☆☆

“I bought a microwave that was badly damaged, meaning...”

Written on: 11/02/2014 by BB1975 (2 reviews written)

I bought a microwave that was badly damaged, meaning the door would not shut properly, therefore, emitting radiation when used! They do not respond to emails, or admit any fault, and are in breach of the Sale of Goods Act, which states a seller should pay for return postage costs of faulty goods but they are refusing to reimburse these. I am now out of pocket with nothing to show for it. They even had my previous review removed and I wonder if this is the first time they've done that… Read Full Review

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★★★★★

“Samsung sound bar hwf551”

Written on: 19/10/2013 by Jimbo18 (1 review written)

I just purchased a samsung hwf551 sound bar from electronic empire it was £139 cheaper than currys so you can imagine I was sceptical. I ordered it with fingers crossed on the internet and it arrived 2 days later by courier I unpacked it set it up in 10mins absolutely brilliant. I would totally recommend this company for the impeccable service and money that you can save. I know I will thanks from a happy customer… Read Full Review

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★☆☆☆☆

“NO REFUNDED POSTAGE”

Written on: 13/06/2013 by Saffron15 (1 review written)

I ordered a DVD Recorder from Electronic Empire which was stated as being multiregion. Not only was it not multiregion but when in freeview mode it had a green line down my TV screen. I called up and told them about the problem and said I would be sending it back. They said that they would not cover the courier - they only do so if it is an exchange. I couldn't exchange it as they did not have stock. So if you buy from them, be prepared to have to fork out £18.12 on postage back and not… Read Full Review

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★★★★★

“purchased panasonic HDD recorder”

Written on: 15/01/2013 by Joem007 (1 review written)

I was concerned that the price was £31 lower than amazon, and having never heard of Electronic Empire before I was very dubious about purchasing from them. However feeling slightly more reassured after having read some reviews about the company I decided to order from them. I placed the order Friday afternoon, I then received all the normal emails confirming order processing details. A nice touch was also the reassuring text message advising the delivery date of Monday. Then on Monday morning… Read Full Review

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★☆☆☆☆

“Bad Bad Customer Service”

Written on: 08/11/2012 by macruise (1 review written)

I ordered a blu-ray player on wednesday evening for delievry on Thursday. When it has not arrived I phoned them and got told it had definitely gone out on Wednesday for delivery on Thursday ( there promised 24 hour window). I was then given the courier's phone number to find out what had happened. I phoned the courier - both local to me ( no record ) and the head office and 20 mins later they tell me they have no record of it either. So I call back ELECTRONICEMPIRE again and NOW they say that… Read Full Review

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★★★★★

“I found electronic empire on a google comparison site...”

Written on: 29/06/2012 by Benwhite78 (1 review written)

I found electronic empire on a google comparison site and they had the best price so I decided to go with them instead of there competitors the site was very easy and user freindley and very easily laid out. Delivery took two days which is not to bad I will be telling my nan to choose her DVD recorder from them as I had no problems thanks again… Read Full Review

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★☆☆☆☆

“Electronic Empire: What you see is what you get?”

Written on: 25/06/2012

Last Saturday (two days ago), after surfing the internet for a particular blu ray player and finding Electronic Empire had it on sale at a very competitive price, I signed up with www.electronicempire.co. uk in order and placed my order. I received an email acknowledgement containing details of my purchase, including a tracking reference. However, the order appeared to be stationary. I assumed this was because orders aren't dispatched over the weekend. Shortly after nine o'clock this… Read Full Review

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★★★★★

“great buy.fast delivery,pleasant staff.”

Written on: 12/06/2012 by paul67uk (0 reviews written)

great buy.fast delivery,pleasant staff… Read Full Review

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★★★★★

“5 STAR SERVICE”

Written on: 20/05/2012 by tomMoore15 (1 review written)

my new samsung 51 inch is superb the 3d is great. The service was good i got my delivery 2 days after i ordered. The driver was very freindly and even took the tv out of the box for me and put it on my stand as i could not manage by myself i will be ordering again i will be back on electronic empires site again for a blu ray player… Read Full Review

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★★★★★

“Extremely Satisfied & would definitely recommend....”

Written on: 19/04/2012 by Sarah_N (1 review written)

I was very pleased with the product & service I recieved from electronic empire. It is the first time I have used them to buy something and I am extremely happy with the service. I would definitely recommend to anyone looking for a brilliant product, service and aftersales. I enjoyed my purchasing experience with electronic empire and really appreciated the friendly nature of the staff over the phone. I was informed in detail about the product and was very impressed with the level of knowledge… Read Full Review

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★★★★★

“Excellent Price , Service and Fast Free Delivery ”

Written on: 29/03/2012

Recently bought a 22" Sony LED TV from these folks. For a small TV they were £50 cheaper than Amazon and it was a brand new TV . (They do sell new items as well as graded). I phoned before placing order on line and they confirmed in stock . Ordered around midday Monday and arrived on Wednesday. Excellent service. TV all up and running with no problems. … Read Full Review

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★★★★★

“Great price, would recommend”

Written on: 01/03/2012

I was hesitant about using these guys after reading reviews on the web, but as the reviews were years old and they had a 'only for this weekend' offer which was 25% cheaper than anyone else, I thought why not, i'm covered by my credit card if theres any issue. Paid for the item sunday, got an email on monday saying everything was processed. On tuesday I gave them a call to see when the item would be dispatched, and he said its due for delivery on wednesday, and it arrived as promised on… Read Full Review

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★☆☆☆☆

“Cheap Price = Cheap Service”

Written on: 25/02/2012 by plastic.brain (1 review written)

The ago old saying of "you get what you pay for", sings very true on this occasion. Don't be drawn in by the low prices, it'll only end up costing you in the long run. From beginning to end the service was possibly some of the worst I've experienced. Despite the website giving the impression of an efficient electronic online retailer, this couldn't be further from the truth. A catalogue of errors and appalling service from the outset.... - Promise: "All our TV deliveries are done via an… Read Full Review

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★★★★★

“I purchased a 47" LG Flat Screen TV for a great price...”

Written on: 24/02/2011 by qu103 (2 reviews written)

I purchased a 47" LG Flat Screen TV for a great price from Electronic Empire. The overall experience was first class. I called them before I placed my order to get some additional info such as stock availability and delivery timescales. The guy I spoke to was nice and helpful confirming that they had the item in stock and could deliver within 3 days.

After placing my order I received an email confirmation immediately and to my surprise a phone call that afternoon offering delivery the next… Read Full Review

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