World Stores Reviews - www.worldstores.com

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★★★☆☆
2.6 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!!!!!”

Written on: 17/03/2015 by JaquanBowman (1 review written)

I purchased a sofa from this company for delivery on a booked delivery slot. It did not arrive and has still not arrived at the time of writing this review. I have chased repeatedly, so far with no response from them or the logistics company they use as to what is going on. I have subsequently Googled them & can see that I am not alone. You have been warned!… Read Full Review

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★☆☆☆☆

“Anwful Keep Away From WorldStores”

Written on: 27/02/2015 by Fletchervi13 (1 review written)

Absolute joke of a company that treats its customers with utter dis-respect ordered a bed on the Feb 23rd promised next day delivery, but still waiting after 4 days called customer service 5 times to get an update, no apologies offered, but they keep blaming the delivery company for the delay. I just gave up and cancelled the order and went to Ikea and placed an order. … Read Full Review

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★☆☆☆☆

“Awful”

Written on: 24/02/2015 by Julietteu373 (1 review written)

Do not buy from this site they are awful. Had some bedroom drawers delivered damaged twice, sent countless emails and received no response at all so had to hold for 20 minutes to speak to someone, an ecommerce website that doesn't bother responding to emails something I have never experienced before. They blamed the fact that they were too busy, wonder why given my experienced then blamed the courier!! Like it's my fault and problem which courier they use!!! I buy on line all of the time and… Read Full Review

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★★★★★

“refund”

Written on: 22/02/2015 by Gillespiehc283 (1 review written)

i sent for a item, when it got here it was not what i wanted so i contacted world stores and they refunded my money with out any problems. i can not see any problems with this company, i will be using them again, very good… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 20/02/2015 by SDA1892 (1 review written)

Worst experience ever Do not order from this third rate company - two days waiting for a delivery and now it's not coming until next week - absolute joke. I do feel for the advisor who had to ring me three days on the trot but shocking service from a poorly designed website to the cancelation of delivery after a conversation they never even had with me. If I hadn't checked status I'd still be waiting in today. God knows when the bed will arrive Update - apparently the couriers are… Read Full Review

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★★★★★

“MORE THAN HAPPY with the product and the service.”

Written on: 13/02/2015 by MAUREENSMITH2010 (1 review written)

I recently ordered a sofa from Worldstores, after placing the order I read some recent reviews and feared problems may arise. In fact it was the opposite, the service was excellent. I contacted customer service to change the delivery date which was dealt with quickly and efficiently. The sofa was delivered within the time slot which was updated by the carrier throughout the delivery date… Read Full Review

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★☆☆☆☆

“Buyer beware - no delivery, no communication”

Written on: 05/02/2015 by DeandreWatson (1 review written)

This is by far the worst company I've dealt with. I ordered a bed to be delivered next day. Over two weeks later I was still waiting and could not get through to anyone to give me a delivery date. Each time I rang customer services I was on hold for over 30 minutes (sales answer immediately!) and was told they'd look into it. I've now cancelled the order and am waiting for a refund. Goodness knows how long that will take and what hassle I'll have to got through. This company should be closed… Read Full Review

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★☆☆☆☆

“Diabolical”

Written on: 26/01/2015 by Haylee179 (1 review written)

We ordered 3 beds from leather beds world. This was on the 12th to be delivered on the 14th. On the 14th I called because we received an email with only 2 beds out for delivery. I was told after 25 mins of holding that none of the beds were coming and that they shouldn't offer next day as they couldn't do it, nor could she tell me when. We have got rid of our old beds as we were not aware they weren't coming. So I cancelled that order and was told it would take up to 5 days for a refund, we are… Read Full Review

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★☆☆☆☆

“No refunds”

Written on: 21/01/2015 by Edwards71 (1 review written)

I ordered a sofa bed online. Product was ok and also delivering. But when I opened it it was to small so I went for a refund as legally speaking on my rights and also following website instructions. They never came back to me, never answered at my mails, customer service inexistan ( don't waist time and money calling, they never answer, faxe contacts numbers on their addresses: in few words it's like a phantom company. I wonder who is behind. Please avoid them like rats. I never have been… Read Full Review

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★☆☆☆☆

“Worst Co on the internet”

Written on: 19/01/2015 by Woods344 (1 review written)

Do not use this Co for anything. Over 6 weeks to take delivery of a single internal door that it states can be delivered within 48 hours!!!!!!! The evening before the delivery day 3 mins before close of business I receive a text stating that the delivery was not being made!!! and that they would contact me the next working day, which was the next day, to re arrange and nothing. I had to make contact via e-mail as no one answered the phone ever - and then 5 days later I get told that they would… Read Full Review

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★☆☆☆☆

“Don't go near them”

Written on: 19/01/2015 by pjb_1972 (1 review written)

I placed an order for a mattress and was given a selection of delivery dates. I chose a convenient date over a week away. It didn't arrive. I phones the company and they told me the supplier had been closed over xmas, had only just reopened and was catching up with orders. I pointed out they were allowing people to choose delivery dates during the period which the supplier was closed and I was told management had been informed of this issue but clearly they weren't too bothered. I was offered a… Read Full Review

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★☆☆☆☆

“no delivery”

Written on: 15/01/2015 by werewolf70 (1 review written)

Absoloutly appaling. Ordered a door for 48 hours delivery on a tuesday just been told it still wont be delivered on fridayover 72 hours later and then act like they are doing a favour by offering a free sat delivery which they cant guarentee will happen anyway. I had to ask for refund of original delivery charge and the staff are rude rude rude!!!… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 15/01/2015

Ottoman Bed I ordered a Bed and Mattress from this company, which stated 48hr delivery, but they could meet that delivery so had to wait a further 3 days, I received no confirmation email, had to phone again on hold for 15minutes finally got through to find that the sales person had put wrong email address and also wrong delivery address, dealt with that, only to be called two days later and told that they couldn't deliver on the designated date it would be the following day, that was too many… Read Full Review

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★☆☆☆☆

“Hamster cage still not delivered after 2 weeks!”

Written on: 14/01/2015 by NyasiaHickey (1 review written)

Hamster cage was stated online as next day delivery and is still not here after 2 weeks! Wish I had read these reviews before buying from cagesworld/worldstores as I would NOT have gone ahead with the order. VERY VERY DISSAPOINTED CUSTOMER AND WOULD NOT RECOMMEND TO ANYONE! wouldn't even give them 1 star! … Read Full Review

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★☆☆☆☆

“Poor ”

Written on: 13/01/2015 by Madinah (1 review written)

Ordered a mattress, dint arrive on delivery day, no luck in getting in touch with customer service, tried several different numbers over a course of 4 days, on hold forever. no response to my emails, no mattress and money taken out of my account straight away. Have done my research now on other reviews, should have read the reviews before ordering. Would never use them again… Read Full Review

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★☆☆☆☆

“Awful service, go elsewhere”

Written on: 10/01/2015 by Genevievep210 (1 review written)

At the last minute I needed a bed for xmas guest. I searched the Internet, usually but at John Lewis , but Worldstores was cheaper (£40) and they could deliver xmas eve, when I would be at home and in time for xmas, how perfect was that I thought. Well on xmas eve they delivered a single mattress and no divan?? Seeing as it was for an elderly relative, not ideal. Told to call on 29 th. Tried calling continually on 29 th and 30 th, each time gave up after hanging on for excess of 9 minutes… Read Full Review

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★☆☆☆☆

“An awful company”

Written on: 06/01/2015 by Airedalejoe (2 reviews written)

They picked delivery date for bed. I took day off work. Emailed them at 10am to confirm, no reply to email. Rang them at 5pm and got no where. Cancelled order, wish I'd read this review site before I'd ordered, never again… Read Full Review

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★☆☆☆☆

“They Advertise Items They Can't Deliver”

Written on: 06/01/2015 by pugwash65 (2 reviews written)

I ordered a marble rolling pin from them on 30th November. A bargain @£5.99 and delivery in 1 to 2 weeks ie in time for Christmas as it was a present. No delivery by Christmas and after several phone calls I was advised by them to cancel the order as they had "no idea" when it would be delivered. The worst thing is the item is still advertised on their website with a 1 to 2 week delivery timescale even though I asked them to remove the advert. Price is now £7.99!! Any prospective purchasers… Read Full Review

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★☆☆☆☆

“Takes your money, fails to deliver”

Written on: 02/01/2015 by gramit108 (1 review written)

Ordered 2 beds and mattresses from BedStoreWorld and MattressWorld respectively. Paid £20 for the items to be delivered 2 days later and the order was confirmed. Took the day off an waited in all day and no item arrived and no contact made to say it would not arrive. Contacted them to be told it would be another week and a discount could not even be discussed until the order was complete. I said that is too late and cancelled the order. The Customer Service team appear to have no empowerment… Read Full Review

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★☆☆☆☆

“Diabolical”

Written on: 31/12/2014 by 38Meredith (1 review written)

I would strongly recommend not using this service. Their delivery and customer support is awful. In summary they do not commmunicate with you, i.e. you have to call them. They use a third party delivery service, so cannot tell you anything when you do get through. The following is a chronological order of events Initial delivery date 23rd Waited in all day and heard nothing. Tried calling and no reply. 24th Chrsitmas Eve Received a text message with a approx delivery time of 10:40 -… Read Full Review

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