World Stores Reviews - www.worldstores.com

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Latest Reviews

★☆☆☆☆

“No sight of delivery since Monday. No message or email...”

Written on: 30/08/2015

No sight of delivery since Monday. No message or email advising when the goods will arrive and when I called I was told delivery was attempted and nobody at home. Not true as no door bell, no telephone nor any note in the letter box. Waiting and I was assured delivery today , that is Friday. Called and was told delivery will be Tuesday the 1.9.15. No feedback whatsoever till I call and left hanging on average of 15 minutes on the phone. What a time waste for money paid in advance. Very bad… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 07/08/2015

I ordered mattress, which I am still waiting for they promised next day delivery I stayed home to reveiced delivery, which never arrived on calling customer service they lied to me saying no one was at home and then they arranged another delivery which again did not arrived and same excuse from customer service infact they wanted to charge me extra £9 for rearranging delivery. 3rd time mattres delivered , but used mattres with yellow stains, I returned delivery for which they charged me… Read Full Review

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★☆☆☆☆

“Denver Bed 4ft”

Written on: 03/08/2015 by 170Drake (1 review written)

Tried to order on wedsite but when first order placed the "bundle" was not available for ivory bed so phoned my order through. First bed arrived damaged, delivery guys turned up without promised phone call, split footend, indentations head end, phoned to make re-delivery date which we waited in all day for but they didn't turn up. Phoned customer services again, who were going to phone back but didn't. Rang again and the bed had not been re-ordered or collection arranged. Very unhappy with… Read Full Review

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★☆☆☆☆

“Could't care less attitude”

Written on: 06/07/2015 by Woodrufffl402 (1 review written)

Shocking is the politest words I can use!! 3 weeks after they took over £700 out of my account I was still waiting on delivery!!! 3 days holiday taken, they even had the cheek to leave voicemails confirming delivery they had no intention of making, I cancelled the order. I now have to wait 5 days for them to give me my money back! Made a complaint absloutley pointless!! They dont care!!! My advice steer clear and save yourself stress and hassle!! Massives lesson learned!!… Read Full Review

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★☆☆☆☆

“faulty door waiting for return to get money back ”

Written on: 19/06/2015 by MichaelaFloyd468 (1 review written)

have now been waiting for over a month 5 wks to be picky for faulty door to go back and have money returned. but they use XPD express that do not turn up when you have arranged for them to do so over 22 times now, waiting for them to turn up will we wait in for them to turn up very bad at letting know what is going on. would not recommend to any body to use… Read Full Review

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★☆☆☆☆

“Shocking Service!!”

Written on: 16/06/2015

I ordered a computer desk from this company with a projected delivery date of two weeks. Having not heard from them within that time-scale I contacted the customer services team to ask for an update. I was then informed that the item was not in stock and they were unable to supply the item. Then after cancelling the order i was informed that i would have to wait 3 - 5 days for a reimbursement. Absolutely appalling customer service with the additional insult of having held your money for 3 weeks… Read Full Review

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★★★★☆

“Happy with purchase”

Written on: 15/06/2015

Rang with query about a product and delivery. Answered quickly and agent very helpful. Unfortunately couldn't get through again next day. Tried 4 or 5 times and was put on hold for ages. Maybe picked a bad time. Item just what I wanted. Very pleased with Worldstores and delivery. I've read bad reports about the delivery company, but I couldn't fault them. Driver prompt and helpful. … Read Full Review

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★☆☆☆☆

“do not use ”

Written on: 09/06/2015 by dsandilands (5 reviews written)

they are terrible and their courier service XDP is even worse. They damage goods and get you to sign unchecked this is against worldstores policy, then you cannot get refund. Shocking… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 06/06/2015 by Cullen465 (1 review written)

Waited 2weeks for a reply to a query about a product I bought, still waiting for an answer. Poor communication, ignores customers what more can I say about this company. Definitely not recommended, will not be buying anything else from them… Read Full Review

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★☆☆☆☆

“Dreadful Not Sufficient.”

Written on: 27/05/2015 by Giovannyd155 (1 review written)

Previous comment written by Director perhaps?? Dreadful, shocking, abhorrent are adjectives better suited to this company. Firstly, send out faulty goods that incidentally consisted of a small kitchen table and 4 chairs and required THREE separate deliveries. Secondly, ignore countless emails to have them uplifted. Thirdly, eventually advise a courier, XDP Express will collect. Fourthly, XDP Express fail to turn up on THREE occasions and on the FOURTH refuse to uplift said faulty goods because… Read Full Review

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★☆☆☆☆

“Dreadful Not Sufficient.”

Written on: 27/05/2015 by Giovannyd155 (1 review written)

Previous comment written by Director perhaps?? Dreadful, shocking, abhorrent are adjectives better suited to this company. Firstly, send out faulty goods that incidentally consisted of a small kitchen table and 4 chairs and required THREE separate deliveries. Secondly, ignore countless emails to have them uplifted. Thirdly, eventually advise a courier, XDP Express will collect. Fourthly, XDP Express fail to turn up on THREE occasions and on the FOURTH refuse to uplift said faulty goods because… Read Full Review

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★★★★★

“excellent service”

Written on: 20/05/2015 by peWalker234 (1 review written)

I would firstly like to say a huge THANK YOU to the lady who dealt with my query on the 7/5/15 I would 100% recommend this store to anyone I come into contact with! I have had a fantastic experience and will refer back here for any of my home needs. Thank You very much!!… Read Full Review

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★☆☆☆☆

“DREADFUL COMPANY”

Written on: 11/05/2015 by MakennaDrew37 (1 review written)

Still waiting for garden furniture we ordered on march 14th. Customer service terrible. Had to contact Worldstores twice to find out where order was then get call to say table out of stock but I should have it soon and they will let me know when, then few days later it suddenly is out for delivery. The courier they use isn't much better. Track the order and it says delivery on Wednesday, then it says check address, they have my postcode wrong, email them twice them get no response, order now… Read Full Review

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★☆☆☆☆

“Cant believe it "stung" again..”

Written on: 09/05/2015 by Critch1958 (2 reviews written)

Having previously bought a bed from an online company called "bedroom World" and suffering non delivery, wrong date delivery, goods damaged, customer services non existent and replacement items also arriving late and damaged I decided to give up before I lost the will to live and write a review warning others regards this company ( Bedroom World 8/10/13).As a result of the review I was eventually contacted by customer services representing "Worldstores" and was offered a £30 rebate for my… Read Full Review

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★☆☆☆☆

“Very disappointed with the service, would not recommend”

Written on: 06/05/2015 by nelenapaparisva (1 review written)

I ordered a wardrobe about 2 weeks ago and had specifically planned the delivery for 05/05/2015, as I work shifts and had to take time off work. At 0800hrs of the 5th May, I received a text advising that I would receiving the item anytime between 1500 and 1700hrs. By 1700hrs, nothing had arrived. I called customer services and they advised me that the item had been out for delivery since 0800hrs that day, and that I should wait until 1800hrs as the courier may be stuck in traffic. I was happy… Read Full Review

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★★☆☆☆

“next day delivery is a joke”

Written on: 01/05/2015

Having checked that a double bed with 2 drawers could be used with drawers on right side I ordered my bed on Sat am to be delivered on Tuesday, stayed in all day and never received a call re delivery time. Emailed both the delivery depot and Worldstores twice and received no reply till Thursday. Received email saying depot would contact me. Contacted on Friday by depot to say it would be delivered on Monday pm. Then emailed by worldstores to say it would be delivered Monday. Eventually… Read Full Review

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★☆☆☆☆

“disgraceful rip off company avoid!!”

Written on: 21/04/2015 by Shirley476 (1 review written)

How this company continue to trade is beyond me based on the reviews I've just read here seems they need to be reported to watchdog. Shame I never did my research before ordering. Placed order for new bed frame on Saturday night for delivery today (Tuesday) waited in all day, taking day off work for it not to arrive. An hour on the phone waiting to speak to somebody on a 0845 number! I have now been told it's sat at a depot somewhere but they don't know where nor do they know when it will be… Read Full Review

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★☆☆☆☆

“Joke of a company only a matter of time until they go...”

Written on: 20/04/2015 by 123giveadogabone (1 review written)

I cant be botherd to tell the whole story as I have wasted enough of my time allready thanks to world stores. Please please please save yourself the trouble and dont order from them. you will deffintly regret it. They happly admit that the customer service line takes 30+ mins to answer, then good luck to you with the unhelpfull untrained people on the other end, 2 months later still no sofa?? can they tell me why, or when it will be?? nope! how on earth can they not know when it will arraive… Read Full Review

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★☆☆☆☆

“AVOID, PAY UP ELSEWHERE, JUST SAVE YOURSELF THE PAIN”

Written on: 17/04/2015 by Beenliedto (1 review written)

I have no more to add than the others here. They just simply lie about delivery. They dont just deliver late. They do not deliver. And the only function of customer service is to tell you of what they cannot do. XDP their courier is even worse. They dont even have a person to pick up the phone. Goes to voicemail. Please see this and avoid this joke of a company… Read Full Review

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★☆☆☆☆

“Absolutely abysmal”

Written on: 15/04/2015 by Carter1961 (1 review written)

Never again do I want to deal with this company or their so called courier service I haven't got enough room on this review site to go into what happened but these are the tips that i would give to anybody if they are going to deal with them - you have been warned and they are probably second nature to a savv shopper. Always Always Always pay with Paypal - they have been brilliant Get a name everytime you ring them (my record was on hold for 25 Minutes) Keep documentation for everything Take… Read Full Review

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