World Stores www.worldstores.com Reviews
Latest Reviews
★★☆☆☆
“Silver bunk beds”
Written on: 17/06/2013 by 1975me (1 review written)
Not very happy at all, ordered the bunk beds and paid extra for the special delivery as we had moved into a new property and needed them ASAP as my two young daughter (7&3) were sleeping on just there mattresses. Waited in all day but no show sent an email that evening but still no reply, have been phoning all day and all I get is 'due to high call volume' and then put on hold for a length of time, got feed up of waiting after 35 mins so hung up. Would defiantly NOT use again of recommend to... (read more)
★☆☆☆☆
“Take the delivery information with a pinch-of-salt!”
Written on: 17/06/2013 by Staffh (2 reviews written)
I saw a Silentnight mattress that was advertised on bedstore.co.uk as next day delivery. This was ideal as we needed the matrress for the weekend. I emailed to check this was in stock and available and they confirmed it was. I decided to order over the phone just to make sure I could have the mattress delivered when I wanted it. The sales person was very helpful and agreed the mattress would be delivered in 2 days time on the Wednesday. On the Tuesday evening I received an email from a... (read more)
★☆☆☆☆
“Good prices - you pay with terrible customer servic”
Written on: 11/06/2013
Same story as many: I ordered a bed frame and mattress. WorldStores confirmed delivery of both items on a specific day - they confirmed in writing. I took a day off work based on their confirmation. The mattress didn't arrive. I am heavily pregnant and will be sleeping on the floor. Contact customer services? Don't make me laugh. No one answers the phone. I've called again and again, you just get put on hold. I now, what...Take the rest of the week off to wait for something which may... (read more)
★☆☆☆☆
“Divan Bed”
Written on: 11/06/2013 by doesfruadcometomind
There is NO after service.The email address should be taken down as they DON'T reply, I brought a divan bed however I've no mattress. The bed is badly put to gether,. This firm should go under investigation as it does NOT DO what they say. quality of workmanship is shoddy, if I did not know better I would call there it, down right confidance trick (read more)
Worldstores's Response to doesfruadcometomind's Review
Written on: 12/06/2013
Hi
Thank you for your message. I am sorry that we have let you down in regards to the quality of the item. Unfortunately there are no order details attached to this review so please could I ask you to spare a few minutes to contact us with your order details via the help section of our website. As soon as we receive your email, we will be in contact to rectify your order.
Kind Regards
Prachi
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★★★★★
“Don't hesitate to shop here!”
Written on: 11/06/2013
Everything about the whole transaction was excellent. I ordered the Savana Black Double Bedframe one day, and it was delivered the next morning! The price was the best I could find, the website easy to order from, delivery second to none and the actual purchase was just what I wanted. This is my third time ordering from Worldstores and I would not hesitate to recommend them. (read more)
★☆☆☆☆
“They do not respond to e mail or phone calls”
Written on: 10/06/2013 by Renstead (1 review written)
Item garden furniture set they sold us comes with umbrella that doesn't fit into the hole in the centre of the table! Tried to phone them cant get through impossible they claim because of high volume of calls which are obviously dissatisfied customers like me. They don't answer e mails, This is a shocking way to treat a customer who spends over £ 700 on an order Did notice when unpacking the item some of the packaging was marked John Lewis. Can only surmise this company is clearly buying up... (read more)
Worldstores's Response to Renstead's Review
Written on: 12/06/2013
Hi
I am sorry to hear the issues surrounding your order. We do value our customers and I would like to rectify this issue for you. Please could I ask you to spare a few minutes to contact us with your order details via the help section of our website. As soon as we receive your email, we will be in contact to rectify your order.
Kind Regards
Prachi
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Mercurian's reply to Worldstores's Comment
Written on: 16/06/2013
You didn't even read the complaint before posting this canned reply, did you?
One of the problems is that HE HAS CONTACTED YOU VIA EMAIL, AND YOU'RE IGNORING HIM!
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Renstead's reply to Mercurian's Comment
Written on: 16/06/2013
Thanks Mercurian ........I am glad you think the same as me that's why I haven't bothered e mailing because this Prachi is probably an automated reply service like the stupid message they put on phone all our operators are busy right now.
This cheating company clearly has no intentions of following up on any complaints!!!
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Mercurian's reply to Renstead's Comment
Written on: 16/06/2013
It's always the same canned response. It's damage limitation and an attempt to make them seem like a reputable company.
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★☆☆☆☆
“Goods and service not fit for purpose”
Written on: 10/06/2013 by Pclerkin (1 review written)
This is the worst company I have ever dealt with. They sell appalling products that are not fit for purpose and their customer service is even worse. I bought the Las Vagas bedroom furniture set. They missed their deliver day, delivered 2 chest of drawers instead of 1 chest of drawers and 1 bedside locker and worst of all it is such bad quality. After 6 months of not a lot of use the chest of drawers have completely fallen apart. All this company can offer me is a replacement with no... (read more)
Worldstores's Response to Pclerkin's Review
Written on: 12/06/2013
Hi,
Thank you for your review. I am really sorry about the problems you have experience. I can see from your order that our Head of Customer Services is currently dealing with your order and has been in touch. He will be resolving your order for you.
Kind Regards
Prachi
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★☆☆☆☆
“Unauthorised payment and no contact”
Written on: 10/06/2013 by Jc1276
After ordering a black 6 seater Safari Rattan Sofa for the garden, the transaction was easy enough and received my confirmation email for the ONE item i ordered and the email when it would be delivered. So far so good or so i thought. On arrival the boxes were in terrible condition and barely holding the items in. In all there was 4 boxes which i thought was right for the amount of piece that made up my purchased set. On opening the first two boxes i was shocked to see they had squeezed in... (read more)
Worldstores's Response to Jc1276's Review
Written on: 12/06/2013
Hi,
I am sorry about the duplicate orders and would like to investigate into the details. Please could I ask you to spare a few minutes to contact us with your order details via the help section of our website. As soon as we receive your email, we will be in contact to rectify your order.
Kind Regards
Prachi
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★★★★★
“Fab Service indeed”
Written on: 07/06/2013
Easy to order, to checkout and pay. Great communication with advice on delivery. Lovely delivery driver. Pleasant experience. Would definately order from again now i have found a great website (read more)
★☆☆☆☆
“no customer service”
Written on: 07/06/2013 by deno123
i have tryed e mailing this company no respone,i have tryed the contact telephone number 1 hour on hold,i had to hang up in the end. i orderd a BBQ it arived on the day requested but as the quality is awfull paint runs poor welding small dents and rusting. Good companys are easy to contact worldstore are not. as i need a bbq for my daughters 21st birthday part i have no choice but to buy one else where. I will vidio the item and place the clip on youtube before i throw it in a counsel ... (read more)
Worldstores's Response to deno123's Review
Written on: 10/06/2013
Hi,
I am sorry to hear we have let you down in regards to the item that you have received. I would like to contact you and discuss your order, but there are no order details attached to your review. Please could I ask you to spare a few minutes to contact with your order detail via the help section of our website. As soon as we receive your email, we will be in contact to rectify your order.
Kind Regards
Prachi
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See next 10 reviews
Showing 1 - 10 of 567 Reviews
★☆☆☆☆
“Waiting waiting waiting ”
Written on: 07/06/2013 by Antony1966 (1 review written)
BN42106 been waiting over two weeks for my bed palmed off every time still no mattress no reply to emails premium phone number,that why no answer spent over £10 on calls they just don't care . We borrowed my daughters mattress and she is sleeping on a blow up bed . How about you responding to this worldstores or are you just going to ignore. You have my phone number so ring and give me some answers Tony !!!!! (read more)
Worldstores's Response to Antony1966's Review
Written on: 10/06/2013
Hi
Thank you for your review. I am really sorry that you are missing your mattress. I can assure you that we do care and I will be in touch as soon as I have investigated the cause of the problem.
Kind Regards
Prachi
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★☆☆☆☆
“Awful Service, False advertising, Should not be...”
Written on: 06/06/2013 by linzbag1 (1 review written)
I ordered a shed from worldstores.com on 21 May and received an email confirming I could expect delivery within 3-7 days. Two weeks later there was no sign of the shed and no reply to the 3 emails I sent to worldstores (apart from the automated response saying someone would get back to me within 24 hours). I tried several times to get through on the phone but no answer despite ringing for 20 minutes each time. I eventually spoke to a human being using a number which was listed on... (read more)
Worldstores's Response to linzbag1's Review
Written on: 07/06/2013
Hi,
Thank you for your review. I am very sorry to read about the problems you have experienced. Something has obviously gone wrong and I will be looking into this. I am sure that some of the information you have been given is incorrect but I will call you shortly to discuss this.
Kind Regards
Prachi
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Linzbag1's reply to Worldstores's Comment
Written on: 08/06/2013
Prachi,
Further to your message, can you clarify exactly which bit of my account is incorrect?
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★☆☆☆☆
“Shed size does not match the description”
Written on: 06/06/2013 by Stevedos (1 review written)
Ordered a 6 x 4 shed that was shown on the website as 1.83m x 1.33m Product delivered is actually 1.78m x 1.14m which not may not sound so much difference but based on my intended use has had a major impact. I have called customer services to just hear hold music for 40 mins before giving up. I've emailed them 3 times and have just had 1 automated reply. Don't trust what's described or hold out any hope that they will bother to contact you :( (read more)
Worldstores's Response to Stevedos's Review
Written on: 07/06/2013
Dear Sir Madam
Thank you for your feedback.
I am sorry to hear you have received the incorrect size shed.
Please could you kindly contact us through our complaints page on our website as we have no details to contact you directly on.
As soon as we receive your email, we will be in contact to rectify your order.
Kind Regards
Prachi
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Stevedos's reply to Worldstores's Comment
Written on: 07/06/2013
Had a reply after posting here --
Good afternoon.
Thank you for your query.
I have contacted our supplier and they have confirmed that our measurements are correct, they are taken externally and and are from the widest point.
They advise that all sheds vary but it is usual to allow 75 mm either side for internal space. If the shed that you have ordered is unsuitable for your purposes, we can arrange to collect and replace this for you but there will be a charge of £40.00 as our information is correct.
So beware!!
If you buy a shed the widest part of it is the roof, not so good when you need internal space
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★☆☆☆☆
“Trouble with a capital T – Don’t buy from this company”
Written on: 06/06/2013
Ordered ready assembled wardrobe. No problems getting through to place order, delivery arranged then they started to mess me about with delivery, lost a day’s pay from work to wait in. When goods eventually arrived packing was perfect but inside was devastation – chunks gouged out inside, all hinges broken, doors and drawers didn’t fit and staples sticking out everywhere. So disappointed. Took 40 mins to get through to someone, had to try twice. No apology or explanation but told... (read more)
Worldstores's Comment
Written on: 07/06/2013
Dear Kitty,
I am truly sorry that the goods you received were so badly damaged. We will look into this with our carriers and suppliers. I will be in touch soon so we can sort this out.
Kind Regards
Prachi
Reply to this comment
★☆☆☆☆
“Terrible customer service & false advertising”
Written on: 05/06/2013
Ordered chicken run last month for next day delivery, this was confirmed prior to payment being taken. Item didn't arrive, I had to contact customer services who told me it could be expected in about three weeks. I had to wait 10 days for a refund so I could purchase chicken run from another website. All in all two weeks wasted by using world stores. Thought this may be a 'one off' & down o the supplier so gave them another chance. Bought rabbit hutch & run yesterday. Delivery meant to be... (read more)
Worldstores's Comment
Written on: 06/06/2013
Hi
I am really sorry that we have let you down so much, especially on two occasions. I would like to resolve this issue for you and restore your faith is us . Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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★☆☆☆☆
“Appalling customer service”
Written on: 05/06/2013
Please be warned, there are many good Internet companies but this isn't one of them. Garden furniture should have arrived on selected day. We paid £19.99 delivery charge on top of the £800 for the furniture and partner took day's leave but it hasn't arrived and company have not responded to any of my 3 emails beyond a useless automated response. (read more)
★☆☆☆☆
“Appalling customer service”
Written on: 03/06/2013 by Smartie11 (1 review written)
I rang the company to check availabilty and a rather surly sales person confirmed that there were three in stock and informed me that delivery would be the following Monday (costing an additional £19.99 delivery charge) and I paid for the garden furniture by credit card. My partner took a precious day's leave but the order hasn't arrived. I wasn't altogether surprised because on Monday morning the tracking system still noted that the product was awaiting shipping and this status remained... (read more)
Worldstores's Response to Smartie11's Review
Written on: 05/06/2013
Hi
I am sorry to hear about the breakdown of the communication process between you and us. I would like to have an opportunity to look into the details and resolve this issue for you. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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★☆☆☆☆
“STILL WAITING!!”
Written on: 03/06/2013
ORDERED A NEW BED FRAME HALF OF THE BED WAS DELIVERED UNKNOWN TO US! WE DISMANTLED OUR OLD BED FRAME AND SKIPPED IT ONLY TO OPEN THE LARGE BOX TO FIND WE ONLY HAD TH TOP AND FOOT END OF THE BED NO SIDES OR SLATS! EVERY TIME WE HAVE EVENTUALLY GOT THROUGH WE HAVE BEEN TOLD THE REST WOULD BE WITH US TOMORROW THAT WAS 10 DAYS AGO! BARING IN MIND THEY NO WE ARE SLEEPING JUST ON OUR MATTRESS ON A SOLID WOODEN FLOOR! WT THE END OF MY PISSING TETHER!! WILL BE CANCELLING ALL TOGETHER ON MONDAY... (read more)
Worldstores's Comment
Written on: 03/06/2013
Hi,
Thank you for your feedback, I apologise that the item arrived in a poor state. I would like to contact you and resolve this matter for you. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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★★★★★
“The best store ever on line”
Written on: 03/06/2013
This store is one of the greatest by far good service great customer services deliver on time and date given so look no further than world stores the all in one on line shop (read more)
Smartie11's Comment
Written on: 03/06/2013
Maybe I'm too cynical but this reads like a review written by staff. If so they would be well advised to use the time to improve their service - this is by far the best way to promote their business!
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★★★★★
“Steens Richmond 3 Drawer Bedside in Cream and Pine”
Written on: 31/05/2013
I bought a pair of these bedside drawers and they are great. They match the rest of my bedroom furniture very well, even though it was bought from else where. They arrived really quickly. I had my reservations when one of the boxes arrived slightly bashed but upon opening found it all very well padded and there was no damage. The cabinets were really easy to build with clear instructions and the right number of screws required for building. They are pretty sturdy too once they are fully... (read more)
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Showing 11 - 20 of 567 Reviews
★☆☆☆☆
“shocking”
Written on: 31/05/2013 by natshellers1 (1 review written)
bought 6 doos from them on the 22nd of May. after paying £30 for next day delivery 5 doors eventually turned up on the 29th! Trying to contact the after sales team to find out where the other door is.... well what a joke. over an hour and a half trying to get through when I eventually lost the will to live. so I tried the sales department instead what a shock low and behold the call was answered within 3 minutes. even then she told me I had the wrong department and after transferring me to... (read more)
Worldstores's Response to natshellers1's Review
Written on: 03/06/2013
Hi
I am sorry to hear the delivery did not arrive on the date specified and that we have let you down. I would like to investigate what caused the delay but there are no order or contact details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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★☆☆☆☆
“non existent customer services or support order...”
Written on: 28/05/2013 by jennied83 (1 review written)
I ordered a bunk bed with lilac futon, on completion of order it stated next day delivery which was a ten pound delivery cost, after booking a holiday at work so I could receive my order next day I waited and no delivery came, I tried to track my order on the tracker only for it to say invalid order number, I called the sales team to be told that they had no idea were my package was and I would have to wait till tomorrow - next day after taking another holiday my package did arrive only for... (read more)
Worldstores's Response to jennied83's Review
Written on: 30/05/2013
Hi,
Thank you for your review. I am sorry to hear about the problems surrounding your order. I would like to rectify this issue for you, but there are no contact or order details attached to your review. Please can I ask you to spare a couple of minutes to drop us these details via the contact form on our website. This can be found in the help section.
Kind Regards
Prachi
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Jr77's reply to Worldstores's Comment
Written on: 31/05/2013
It is my partner who wrote the above review, we were contacted by your customer services who said if we packaged up the delivered bed that a courier would collect it and drop off a new one with the instructions and futon that we had paid for. A courier has just turned up and tried to collect the bed with no new one. What's that all about??? And guess what. We can't get through to you again, waited 20 minutes and the phone cuts off. The order number is SQ00001678, you have our contact details so I suggest you call today and sort your mess out. We are on holiday as of tomorrow which is why it needed sorting today and she has waited in for you r courier to bring the new bed today. If you can't provide the goods we paid for I want a full refund back on to the card we paid with. If you aren't prepared to sort this ASAP I will go through my bank to get the money back and also contact trading standards, call today please.
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Jennied83's reply to Worldstores's Comment
Written on: 31/05/2013
Sq00001678.supposedly I was meant to get a replacement today and they collecting the other bunk bed but the courier that came only wanted to collect the bunk bed and did not have my replacement? This was not agreed. Again I've tried alday to get intouch with the after sales team with no answer I did get through to sales who said they couldn't help and would put my through needless to say I didn't get through. I received a email last night to ask me to print off a returns slip? The night before collection was due again how many people have printers in there home. I refused for the courier to take the items as this was not what was agreed so AGAIN my daughter sleeps on a mattress on the floor.
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★☆☆☆☆
“No Prize Here!”
Written on: 26/05/2013 by DissatifiedfromGildersome
The wardrobe & bedside tables were not altogether in the delivery. The furniture was going to France the next day so it was important everything was right but when the rest of the wardrobe came it was damaged by fork lift truck prongs. Too late to do anything about it, luckily it was on the back of wardrobe but not happy at all. On the plus side the furniture is very nice. (read more)
Worldstores's Response to DissatifiedfromGildersome's Review
Written on: 27/05/2013
Hi,
Thank you for your message, I am sorry to hear that goods were damaged when they arrived. I would like to have an opportunity to look into your order but there are no order or contact details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
Reply to this comment
★★★★★
“Dressing Table”
Written on: 26/05/2013 by Brennan1 (1 review written)
.Phoned to discuss the model, Very helpful response. Ordered item on a Monday afternoon, it was delivered on Wednesday. Fantastic service. Very good quality (read more)
★★★★☆
“happy ”
Written on: 26/05/2013
happy with purchase and quick delivery, and was easy to put together 1 person only needed and all parts were there. (read more)
★★★★☆
“service good wish more company's was as good.”
Written on: 26/05/2013
The service i recieved when buying a new bed was great,Jasmine was very helpful and polite she dealt with the problem i had promptly and quickly. The gentalman i spoke on the phone (did't get his name)was very helpful he rang me back (after i sent an email) he found out the details i needed and called me back.The delivery man was just as helpful and cheerfull, which made it a nice experince in dealing with WORLDSTORES I will defintaley recommed this company to my family and friends. THANK... (read more)
★☆☆☆☆
“TERRIBLE DO NOT BUY FROM THESE - PRODUCTS FAULTY AND...”
Written on: 25/05/2013
PRODUCTS FAULTY - DO NOT ANSWER THE PHONE - CANNOT GET ANY DETAILS TO RETURN PRODUCTS. AND YET YOU CAN GET THROUGH ON THEIR SALES LINE STRAIGHT AWAY. THEY ARE RIP OFF MERCHANTS .!! (read more)
Worldstores's Comment
Written on: 27/05/2013
Hi
I apologize for the issues in relation to your order and the problems you faced getting in touch. We would like to investigate this and contact you regarding the delay but there are no order or contact details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
Reply to this comment
★☆☆☆☆
“Shocking customer service GF0048711”
Written on: 23/05/2013 by LMF1969 (1 review written)
I am writing this whilst I am on hold to worldstores and being told mt call will be answered shortly. I ordered furniture online on the 13th May and told that it would be delivered on Wednesday 15th. However, after it did not arrive, I telephoned and was told that the delivery would take place on Friday. Again, the furtniture did not arrive so on telephoning Worldstores they told me the customer services department was closed until Monday and I should call again then. I called on... (read more)
Worldstores's Response to LMF1969's Review
Written on: 24/05/2013
Dear Lorraine,
I am sorry that we have let you down so badly. I am currently looking into this and will be contacting you to resolve this issue.
Kind Regards
Prachi
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Lmf1969's reply to Worldstores's Comment
Written on: 24/05/2013
Thank you Prachi. Sadly things have only contined to go down hill today as, whilst I have had the furniture delivered as promised yesterday, I have received 2 chairs and a rectangular table. Original order was 6 chairs and round table.....!!!!!!
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★☆☆☆☆
“2 x BEDS TO MAKE 1 NON DAMAGED COMPLETE BED ”
Written on: 18/05/2013 by Sooty13 (1 review written)
WORLD STORES = WORLD NIGHTMARE! For anybody that is thinking of using this company, take a look at my complaint forwarded to WorldStores below (which may I add is still ongoing trying to resolve a satisfactory outcome) I would like to put my complaint forward to the relevant people which is as follows below: I placed an order for a Rolo light bed at £429.98 Inc delivery of £9.99 which was placed on the 27/3/13 due to it being Easter weekend the earliest delivery day i could get was the... (read more)
Worldstores's Response to Sooty13's Review
Written on: 20/05/2013
Dear Quillon McTeggart,
I’m sorry to hear about the problems with your recent order. I’m currently looking into this and will be in touch soon to get this fixed for you.
Kind Regards
Prachi
Reply to this comment
★☆☆☆☆
“Disgrace”
Written on: 18/05/2013
DO NOT buy anything from these people. I ordered a kids playhouse, they have my £180, i have nothing. As others have said you cannot contact them by phone and they don't respond to emails. I have registered a dispute with my credit card company and trading standards are looking into it. (read more)
Worldstores's Comment
Written on: 20/05/2013
Hi
Thank you for your message. I am sorry to hear the issue in relation to delivery. We would like to investigate this and contact you regarding the delay but there are no order or contact details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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See next 10 reviews
Showing 21 - 30 of 567 Reviews
★★★★★
“BEDROOM FURNITURE”
Written on: 17/05/2013
Fantastic value for money,arrived the very next day,so I was able to use it within two days of ordering,and best of all it was ready assembled,so much easier than flat pack.I only came across this site by accident,but was so glad I did,as the whole experience was so easy and straightforward.I would definitely use World Stores again (read more)
★☆☆☆☆
“CAN'T GET A RELY.......STILL WAITING!!!”
Written on: 16/05/2013 by JIMMY1966
ORDER NO GF48741 ORDERED SOME GARDEN FURNITURE ON 13/05/13 PAID EXTRA FOR NEXT DAY DELIVERY IT IS NOW 16/05/13 AND IT STILL HASN'T ARRIVED??? WE HAVE TRIED TO PHONE SEVERAL TIMES,NO ANSWER JUST PUT ON HOLD??? EMAILED SEVERAL TIMES,JUST GOT STANDARD RESPONCE SAYING SOMEONE WILL BE IN TOUCH BUT.....YOU'VE GUESSED IT,STILL WAITING NO REPLY??? I WILL BE GETTING IN TOUCH WITH THE OMBIDSMAN,ALSO WATCHDOG AND ANY OTHER BODY THAT HOPEFULLY MAKE COMPANIES LIKE THIS ANSWER TO THEIR SHAMBOLLIC... (read more)
Fatboyskim's Response to JIMMY1966's Review
Written on: 16/05/2013
Same problem here. Citizens advice tell me i have to write a letter stating breech of contract but i do not know the address. Any idea?
And yes, that automated email in infuriating.
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Sooty13's reply to Fatboyskim's Comment
Written on: 18/05/2013
Hi Fatboy,1st off here's the address your after:
WorldStores
Regal House
70 London Road
Twickenham
TW1 3QS
As there Customer Service team are not keen to give you this!
I have same problem with company, several issues etc, Spoke to CAB like yourself and also Consumer Direct, I wouldn't go to your bank just yet, make that a last resort, make sure you state in your letter (14 days to reply) .. Hope this helps Fatboy
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Eas123's Response to JIMMY1966's Review
Written on: 16/05/2013
If your items is over £100 and you paid with a credit card contact your bank and they should be able to help you get your money back also go not Internet site saynoto0870 and you can get an alternative number but I still didn't get to speak o an operator
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Worldstores's Response to JIMMY1966's Review
Written on: 17/05/2013
Hi,
Thank you for your message. I am sorry to hear that you have not received delivery on the date specified. I am currently investigating this with our suppliers and carriers and will contact you with an update.
Kind Regards
Prachi
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Rubbishshopper's Response to JIMMY1966's Review
Written on: 17/05/2013
Same happened to me although I have now been told that the items I ordered are out of stock, well why take my money and WHY didn't someone tell me before the day the items were due to be delivered. I took a day off especially and lost money because of it. They have promised a refund but that remains to be seen. Good luck to you.
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Kathykatz's Response to JIMMY1966's Review
Written on: 21/05/2013
Posting on their twitter account seems to work wonders
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★☆☆☆☆
“DAMAGED GOODS COST YOU MORE THAN YOU PAID FOR TO RETURN”
Written on: 16/05/2013 by Carrie32 (1 review written)
Order BF36960 (3 door wardrobe with 2 drawers and BF36976 (5 drawer chest). After searching through several bedroom furniture company I found what I thought was a nice wardrobe for my son (age 13) After opening up the parcel I found the wardrobe which came 95% built back board split, no hanging rail supplied and scratches throughout the doors, even although they had protective strip on. When I phoned the company they said they would replace them but due to the time it would take I ask if... (read more)
Eas123's Response to Carrie32's Review
Written on: 16/05/2013
If goods are not fit for purpose and you paid with credit card contact your bank they may be able help you under the consumer credit act
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Worldstores's Response to Carrie32's Review
Written on: 17/05/2013
Hi,
I am truly sorry to hear about the confusion in regards to collection and the damaged items, I am investigating this and will contact you to discuss your order and see where I can help.
Kind Regards
Prachi
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★★★★★
“childs swing .set”
Written on: 14/05/2013
excellent value for money. Would recommend to friends.Maybe we are just a bit silly ,but possibly screws and bolts in named bags would have made a little easier . (read more)
★☆☆☆☆
“Damaged goods delivered”
Written on: 13/05/2013 by EAS123 (1 review written)
Item delivered 5.30 Friday were damaged. Delivery driver took mattress back. Rang company and message said due to high volume of calls sent the an e-mail. Did that Friday. Rang several times today Monday last time 46minutes but still not spoken to anyone. E-mail received is standard reply someone will get back you. (read more)
Eas123's Response to EAS123's Review
Written on: 13/05/2013
Sorry my order I'd is Mw0107858. Just in case a tone wants to reply to me!
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Worldstores's Response to EAS123's Review
Written on: 14/05/2013
Hi,
Thank you for your message, I am sorry to hear that the goods were damaged and you had problems contacting us. I am currently investigating into your order and will contact you shortly to resolve this issue for you.
Kind Regards
Prachi
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Eas123's reply to Worldstores's Comment
Written on: 16/05/2013
The item delivered is marked.
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Eas123's reply to Eas123's Comment
Written on: 24/05/2013
After a few call from Worldstores. They said they would replace item. But I have already had two days off work and just couldn't be bothered trying to sort out. They asked for photos to be sent to them which I did with a view to obtaining a discount. They rang me with an offer of £25 and after a bif og a haggle got a £50 refund. I would have just liked to receive an undamaged/marked bed in the first place.
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★☆☆☆☆
“TOTAL SHARKS DO NOT USE”
Written on: 13/05/2013 by joannelucywest
DO NOT USE THIS COMPANY!!! I ordered a sofa last Friday for next day delivery for my new flat and 3 days down the line I have heard nothing from them to organise delivery. We have been without a sofa in our new house for 4 days now. You cannot get through to them on the phone, I have been on hold for 25 minutes 3 times and then it cuts out, premium telephone number as well so costing a fortune. When I finally got through to someone they said they couldnt help me and I had to call someone... (read more)
Eas123's Response to joannelucywest's Review
Written on: 13/05/2013
If item purchased is over £100 and you purchased it with Visa card speak to your bank they ms be able to grt your money back for you
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Worldstores's Response to joannelucywest's Review
Written on: 14/05/2013
Dear Joanne,
Thank you for your review. I am really sorry about the problems you have had with delivery. I will be contacting you to discuss your order and resolve this issue for you.
Kind Regards
Prachi
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Eas123's Response to joannelucywest's Review
Written on: 14/05/2013
If your item was over £100 and you paid with a credit card ring your bank and advise them item has not received but you account has been debited Look on website saynoto0870 for an alternative telephone number. But I was kept waiting for over 3/4 hr and still had not talked to anyone. Hope ths helps
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★★☆☆☆
“Not next day delivery”
Written on: 12/05/2013
Product good quality only downside paid for next day and it was two days later. Disappointed and paid £4.99 for it. (read more)
Worldstores's Comment
Written on: 13/05/2013
Hi,
I am sorry to hear that your order arrived late. We would like to investigate this and contact you regarding the delay but there are no order or contact details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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★☆☆☆☆
“BOGUS COMPANY”
Written on: 11/05/2013 by Cullenboy (1 review written)
i ORDERED garden furniture on the 3/5 for delivery on the 10/5 - I took a dfay of work and sat and waited.....and waited. It did not turn up - I tried telephoning - the lines are obviously unmanned - I emailed and received no reply - this is obviously a bogus company - SO BEWARE - DO NOT TOUCH THIS COMPANY - ALL GOOD REVIEWS ARE WRITTEN BY THEMSELVES I am now £450 down and no goods - I have reported them to my credit card company who say they will refund money and chase them for it - good... (read more)
Rubbishshopper's Response to Cullenboy's Review
Written on: 11/05/2013
I totally agree with you, good reviews are definitely written by themselves as they have the same theme. Too many people are having problems, me included. STAY AWAY FROM THEM. I have also been stung for a lot of money......
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Worldstores's Response to Cullenboy's Review
Written on: 13/05/2013
Hi,
I am very sorry to hear that the item that you ordered has not arrived. We would like to investigate this and contact you regarding the delay but there are no order or contact details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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Kimd1's Response to Cullenboy's Review
Written on: 13/05/2013
I can see that someone at Worldstore has responded to this to say that they will look into this and get in touch. Are you able to confirm if this has happened?
I was supposed to have a bed delivered on Friday, turned up at 5.15pm with only 2 of the boxes. Delivery drivers were useless and no help and havent been able to speak to anyone. I have now emailed Worldstore for a second time as I havent had a response to my first email. The Depot/Delivery website now says I signed for all 3 boxes when I haven't!
Does a bad review get you a response or is the comment from them below just an attempt to look better with nothing actually behind it?
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Cullenboy's reply to Kimd1's Comment
Written on: 13/05/2013
Hi there - they did reply to 1 of my eamails to say they it was not their fault and the goods will arrive at a unspecified date - I told them this was unacceptable as I do not have any more holidays to waste and as they have renaged on thier part of the deal - I want my money back - I havnt heard anything since!! If I do I will let you know
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Cullenboy's reply to Cullenboy's Comment
Written on: 14/05/2013
Just to let you know - Gardenworld phoned me today to say the carrier lost our items! I told them I wanted a full refund and they have agreed - it should be back on my card in the next 4-5 days - I am happy with this - so credit where credit due -lets see if it happens - I still have certain thoughts about all of this though
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★☆☆☆☆
“Worst Service Ever”
Written on: 11/05/2013 by ELF1966 (1 review written)
Don't go anywhere near these guys unless you have valium, a sense of humour and plenty of time and money to waste. There is no after sales support, you cannot call and talk to anyone, they only let you talk to a person if you are ordering! this is a major hindrance to resolving problems, customer services are very pleasant but nice words do not make up for paying for and repeatedly waiting in for goods that don't arrive. How bad is the service that they do not take calls to deal with... (read more)
★★★★★
“lovely furniture”
Written on: 11/05/2013
I ordered a bedside chest of drawers and a larger chest of drawers for the bedroom. They are both of very good quality, solid pine as stated. They came promptly with good communication from deliverers to allow us to request a date. I would recommend this company. (read more)
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Showing 31 - 40 of 567 Reviews
★★★★★
“Super goods superseded by spectacular service!”
Written on: 10/05/2013 by stunner292 (1 review written)
Good quality,reasonably priced item delivered on time and easy to put together. (read more)
★★★★★
“Great site”
Written on: 10/05/2013 by Robcris (1 review written)
It was fast and easy order. The product was what i wanted in terms of design and specs. (read more)
★★★★★
“Buying furniture”
Written on: 10/05/2013 by Carolclough (1 review written)
I would never go anywhere else. It is a brilliant service. I chose and bought some bedroom furniture and it was in my bedroom the next day. I didn't have to build it. The delivery men were also very good keeping me informed at all times. I came back the following week to buy some more. I haven't found anything I didn't like. I do however think it should be advertised more. I found it by searching. I have told my friends that this is the best place to shop. (read more)
★☆☆☆☆
“No Customer Service”
Written on: 10/05/2013
This company must have the worst customer service of any company I have ever used not that I will ever use them again. Poor or no communication. Delivery service any time in the future but not the day the company has committed to. (read more)
Worldstores's Comment
Written on: 13/05/2013
Hi
Thank you for your review. I am really sorry that the goods you ordered have not arrived and I am really sorry about the poor service you have received. I would like to contact you to personally apologise and make sure your order is resolved but there are no contact or order details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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★☆☆☆☆
“Complete Utter Rubbish”
Written on: 09/05/2013 by Rubbishshopper (1 review written)
Order did not arrive, not answering my emails, can't get through on phone. WHERE IS MY ORDER YOU HAVE TAKEN MY MONEY. DO NOT ORDER FROM THIS MICKEY MOUSE COMPANY. Please take note of the majority of these reviews with the odd good one thrown in probably written by themselves. Most people have had problems. AVOID AVOID AVOID TAKE HEED PLEASE (read more)
Worldstores's Response to Rubbishshopper's Review
Written on: 13/05/2013
Hi
Thank you for your message. I am sorry to hear the issues in regards to delivery. I would like to contact you to personally apologise and make sure your order is resolved but there are no contact or order details attached to your review. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you
Kind Regards
Prachi
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Rubbishshopper's reply to Worldstores's Comment
Written on: 13/05/2013
There was an order number attached to my review. I HAVE TRIED TO CONTACT YOU on many many occasions now and it is IMPOSSIBLE. seems you just reply with the same old message each time someone gives you a bad review. My order number on each of my emails was always attached. WHATS HAPPENING?????
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Eas123's Response to Rubbishshopper's Review
Written on: 13/05/2013
If you have paid over £100 win credit card speak to you bank they be able to get you money back - from another unhappy customer
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★☆☆☆☆
“Avoid at all cost”
Written on: 09/05/2013 by KathyKatz (1 review written)
I inadvertently ordered from this company through a third party. The Brrent White bedroom furniture set that I ordered was discontinued so I recieved a call from them on 2 April asking me what I wanted to do so I opted for a refund which is for not an insignificant amount. I am still waiting for the refund, despite chasing them every day and being promised call backs from their so-called customer services team, I get told that I am in a queue and had should just wait for said call. This... (read more)
Worldstores's Response to KathyKatz's Review
Written on: 10/05/2013
Hi,
I am really sorry that the goods you ordered were discontinued and I am really sorry about the poor service you have received. I will be in contact very soon so we can get this resolved.
Kind Regards
Prachi
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Rubbishshopper's Response to KathyKatz's Review
Written on: 14/05/2013
Just wondering if you have received your refund yet as we have been promised but I am not too hopeful with this rubbish company.
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Kathykatz's reply to Rubbishshopper's Comment
Written on: 14/05/2013
So near but yet so far. My posting of negative comments on Twitter had miraculous results in that they contacted more or less straight away. We reached the point where someone would contact me last Friday to sort out the refund - this happened but when I asked for a breakdown they couldn't give me one so I asked them to get back to me with one and they have failed to do so as yet. Someone called [name removed] from this rubbish company is supposed to contact me today to see if I've got the refund - I am waiting for that call.
You know if you paid by credit or debit card you can ask your bank to get it back for you?
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Kathykatz's reply to Kathykatz's Comment
Written on: 15/05/2013
Having rung the agent that I ordered through today I have now found out that the reason I didn't get me refund is that world stores didn't let them know that I was due one - what a way of hanging on to your money. If I hadn't thought to ring the agents I wouldn't have been any the wiser. Still waiting but there is promise of it arriving today, I shall let you know.
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Rubbishshopper's reply to Kathykatz's Comment
Written on: 15/05/2013
Thanks for letting me know I have now been told that a refund is on its way - we shall see. Keep me posted.
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Kathykatz's reply to Rubbishshopper's Comment
Written on: 17/05/2013
Well I finally got the bulk of my money back from the agents I have to add and not World Stores. When I first started chasing this I was promised a compensatory payment of £59.97 as the bedroom furniture I ordered was discontinued. Thought I'd ring World Stores up to find out how to get this and surprise surprise according to Prachi all mention of this has disappeared from the records. Now I have been chasing my refund since 10 April and each time I've spoken to World Stores this payment has been mentioned as it's on my record. On Wednesday I spoke to a guy called Jason who assured me that once I had my refund back the £59.97 would be payed to me - wondered what will happen now - Prachi is supposed to call me back on Tuesday after she's spoken to her customer services (what a laugh) manager. I'll keep you posted.
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★☆☆☆☆
“don't buy from them!”
Written on: 08/05/2013 by Anatoliy (1 review written)
I bought a bed with mattress on 2013-04-08; it was delivered on 2013-04-11. After opening the package I have realised that the bed frame was damaged, corners chipped, few parts broken and it was damaged before been packaged because broken pieces missing. I have e-mailed the company on 12th of April asking for replacement, they only replied back on 16th of April asking for pictures which I have sent the same day. Again they replied only on 20th of April asking to write all the part numbers that... (read more)
Kathykatz's Response to Anatoliy's Review
Written on: 09/05/2013
If you paid for your goods by credit or debit card go through them to get your money back and once you've got it dump the bed.
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Anatoliy's reply to Kathykatz's Comment
Written on: 16/05/2013
Thank you, I have still got a bed and wasted another day today waiting for them to collect it. I have contacted my bank already, hopefully they'll help to get my money back.
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Worldstores's Response to Anatoliy's Review
Written on: 10/05/2013
Hi
Thank you for your message. I am sorry to hear we have let you down on two separate occasions. Please allow me to look into your order and to contact you to discuss this and resolve this issue for you. Due to me not having any details, please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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Anatoliy's reply to Worldstores's Comment
Written on: 16/05/2013
I have contacted you too many times just run out of patience! My order number BN40115.
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Kathykatz's reply to Anatoliy's Comment
Written on: 16/05/2013
I found putting negative comments on their twitter account worked wonders
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Anatoliy's reply to Kathykatz's Comment
Written on: 07/06/2013
Thank you again, finally on the 4th scheduled delivery date (22nd of May) they collected my bed, but I am still waiting for my refund! It has been 2 months since I have purchased the bed and still haven't received my money back.
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★☆☆☆☆
“Complete waste of money!!!”
Written on: 08/05/2013 by ems6276
Ordering was easy and price was reasonable. Delivery drivers were lovely. Thats where the positives stop. Item I bought was a complete waste of a lot of money. It was sold as a "quality product", when in fact it was a load of rubbish. the wardrobe looked lovely and was made of the most gorgeous wood. However, the fixings were totally inadequate. While building, the wardrobe fell on me and broke as it was being held together by tiny pieces of plastic. It was very heavy wood and needed good... (read more)
Worldstores's Response to ems6276's Review
Written on: 10/05/2013
Hi
Thank you for your message. I am sorry to hear that the wardrobe was not fit for use. I would like to contact you to gather some information. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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Eas123's Response to ems6276's Review
Written on: 14/05/2013
If you don't get a refund from the company, and paid with a credit card advise them the goods are not fit for purpose and they will assist you getting a refund
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★★★★★
“Brilliant value for money”
Written on: 05/05/2013
Very pleased indeed with this purchase. Brilliant value for money. Excellent service dispatched very quickly. All round full marks. (read more)
Justatadcrossingeneral's Comment
Written on: 05/05/2013
WorldStores don't get 5* reviews on a Sunday.
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★★☆☆☆
“Poor Quality Product”
Written on: 05/05/2013
The ordering and delivery were fine but when we came to build the wardrobe lots of the corners were crushed. The wardrobe doors do not sit flush either. I needed the wardrobe so didn't have time to send it back but I am very disappointed in the quality of the product. (read more)
Worldstores's Comment
Written on: 07/05/2013
Hello,
I am very sorry to hear that you are not happy with the items that you have received. We have very high expectations for the quality of our products and I apologise that on this occasion we failed to provide these items at the standard that we would expect. Please could you kindly contact us via the contact us page on the website and confirm your order number so we can look into this further for you.
Kind Regards
Prachi
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Worldstores's Comment
Written on: 12/06/2013
Hi,
Thank you for your feedback. I am really sorry about the delivery problems. We do want the opportunity to put this right and also work out what has gone wrong. Unfortunately there are no order details attached to this review so please could I ask you to spare a few minutes to contact us with your order details via the help section of our website. As soon as we receive your email, we will be in contact to rectify your order.
Kind Regards
Prachi