World Stores Reviews - www.worldstores.com

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Latest Reviews

★☆☆☆☆

“Quite possibly worst experience ever, wish I could...”

Written on: 24/05/2016 by biHood1951 (1 review written)

I have never had an experience with any company as bad as this company, how they stay in business is beyond my comprehension. Failed deliveries, broken promises, no updates, no resetting of expectations, no proactive contact, no escalation process. All this is then compounded by agents how can hide behind process and policies to absolve themselves and business of any accountability. If you promise something to be delivered on a date and then advise that should not have been promised but no… Read Full Review

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★☆☆☆☆

“appalling customer service!”

Written on: 16/05/2016 by LaurynSelf339 (1 review written)

Wow, these people are awful, I haven't even bought anything yet either. I found a set of Skagen drawers on their mobile site. The size was perfect but it did not state whether it was assembled or not. Easy ask customer service, so I sent an email and the response given was," it is self assembly as stated in the description!" really, is it! No it isn't you idiots or I wouldn't have asked the question. Their tone even in an email is insulting. Imagine what they'd be like if you actually had a… Read Full Review

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★★★★☆

“not that bad - mattress ”

Written on: 16/05/2016 by Bondgk141 (1 review written)

2nd time ive had to write this as it wont let me add explicits even with ** between them i feel i need to add a positive to the negative of worldstores as what we received lends itself to it we went to dreams to look at mattresses but had a budget, were not well off so this is a big investment & dreams, though found our perfect mattress, always wanted to upsell us & the price of the cheapest one fitted to us, massively excelled our price range. So we knew what we wanted but wasnt prepared to… Read Full Review

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★☆☆☆☆

“Avoid Worldstores like the plague”

Written on: 11/05/2016 by jonathanedwards (1 review written)

Worldstores are pathetic incompetent liars. Avoid them like the plague. I ordered a shed from their website on 18 April. On the website it said 1-2 weeks delivery. I had not heard anything about a delivery date and it was getting close to the two week point, so I sent them a message. They replied defensively saying it was not yet two weeks. I wrote back and said I needed the shed urgently and if it was not delivered by 4 May (2 weeks and 2 days after I ordered) I would escalate my complaint… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 06/05/2016 by LMC57 (1 review written)

Ordered a 6 piece outdoor table set. Couldn't assemble it as a table leg was round the wrong way! After numerous emails back and forth plus a phone call nothing. Finally after a month it arrived. NEVER AGAIN. Please don't use this company… Read Full Review

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★☆☆☆☆

“Absaloute joke!!”

Written on: 23/04/2016 by Ashlynn373 (1 review written)

Wasn't delivered on the right day,wasn't notified it wasn't coming,3 days later it still hadn't come..no commication,kept fobbing me off on the phone..complete Waste of time..don't ever order from here!!!… Read Full Review

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★☆☆☆☆

“Delivery communication failure”

Written on: 07/04/2016 by Kellen216 (1 review written)

It was easy to order two 'in stock' products from World Stores and select a delivery date. After that it went down hill. The day before delivery the 'track my order' still showed awaits shipping. The email confirming my order stated delivery would be between 7-7, and I would receive a despatch confirmed email. Website states delivery would be between 8-6pm. At 7am my order was still shown as awaiting shipping. After that I was unable to access that facility. At 9.30 I phoned. After about 7… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 04/04/2016

Totally pointless ordering from this company. They are FAKE. They will take your money buyer beware. … Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 03/04/2016 by Palmer231 (1 review written)

Ordered goods and waited six weeks before I was told goods out of stock. This is after numerous calls to company assuring delivery was imminent. Cancelled order and asked for refund. Only half my order was reimbursed, so another long wait in phone queue for my money back. I've never known such bad service in my life. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 24/03/2016 by RMill (1 review written)

Ordered bed, mattress and headboard on 18th March for delivery 22nd March. Didn't arrive, no notification or proactive contact from the company. Called customer services and despite the guy not being able to tell me why it wasn't delivered as confirmed, he assured me that all of the items were in the warehouse and ready for dispatch today (24 March) I live overseas and have a tenant arriving tomorrow so they need the bed. Received an email over night from Danni at WorldStore saying that the… Read Full Review

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★☆☆☆☆

“Never ever use”

Written on: 17/03/2016 by Dodd58 (1 review written)

Ordered a bed and mattress they sent the wrong mattress. I spent 5 hours in total on the phone trying to espouse the issue which is send the correct mattress and collect the incorrect one. I sent 24 emails and have waited over 1 week. We are sleeping on the floor. Broken promises incorrect information awful, I am taking it up wit trading standards… Read Full Review

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★☆☆☆☆

“Poor quality furniture and even worse customer service.”

Written on: 23/02/2016 by hallfarrell8 (1 review written)

worst service. 1 replacement bed later ,now waiting for a refund, instigated the process 3 months ago, bed was finally collected after 2 months and now one month later still waiting for my money to be returned. Products are poor quality and service is disgraceful… Read Full Review

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★☆☆☆☆

“Avoid worst company I have ever had to deal with ”

Written on: 23/02/2016 by Beccie28 (1 review written)

I think this must be one of the worst companies I have ever dealt with. I ordered three items, 2 sets of drawers and a bed all in stock. Day of delivery arrived, and I didn't receive the promised call an hour before delivery, the delivery men told me that they had called multiple times but I hadn't answered, I checked my mobile, no calls at all, so clearly the delivery men lie. The delivery man then told me he couldn't put the items in a room of my choice as he had hurt his back, I said no… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 17/02/2016 by gbO'Neill213 (1 review written)

As a web developer running several online store - I am absolutely APPALLED at the service offered by Worldstores. The purport to offer next day delivery. To be safe I ordered a Bed and a Mattress a week ahead of when I needed it. The day before delivery I get an e mail saying my chosen bed is not in stock - would I like a different model. I call - wait for 40 mins !!! and then tell them which bed I will accept. They tell me "No problem " it will be delivered tomorrow. I take the day off work… Read Full Review

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★☆☆☆☆

“The worst customer service i have ever encountered!”

Written on: 16/02/2016 by mpank (1 review written)

I was genuinely shocked by the service provided by worldstores. On 2 occasions they delivered me half a bed with a mattress. They had somehow managed to send the other half to another depot. A month and daily phone calls later I still had not received anything. Not only was the manager rude and unwilling to resolve the matter but many times the phone would cut out. i.e they would hang up. I would never use worldstores again. Horrible experience… Read Full Review

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★☆☆☆☆

“garbage”

Written on: 09/02/2016 by dholyman (1 review written)

I had a bed delivered from this company 10 days ago and it was not fit for purpose, The bedstead was damaged and finials would not fit and several screws missing, I have called their customer service line several times and after being in a que for 30 mins each time, they promise me it will be picked up. I have waited in all day today again and still no pick up, this leaves me with no bed and no money, I have also emailed them several times but have been attached to another complaint and am now… Read Full Review

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★☆☆☆☆

“Don't even bother!! ”

Written on: 01/02/2016 by Cookeox498 (1 review written)

I ordered a bed and mattress for next day delivery. Called WS as I hadn't received any confirmation. They gave me another date, to then be told by the delivery company (arrow XL) that they hadn't received the items. Long story short, in all I spent more than a few hours on the phone to the "customer services", to receive my mattress a week after placing the order and another week for my bed to arrive. Every member of staff I spoke to said that they were dealing with the issue, but I saw no… Read Full Review

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★☆☆☆☆

“Buyers beware”

Written on: 29/01/2016

Ordered two bedroom chests for next day delivery 15 Dec finally arrived 5 Jan. when constructing drawer metal components failed due to poor quality of metal. As everyone else it seems I was unable to contact by telephone waiting over an hour being told my call was important to them, email slower than the Post Office and each time I was emailed by a different member of customer service with no result at the end anyway. Being an old fool (and there's nothing like an old fool) I tried ordering a… Read Full Review

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★☆☆☆☆

“abismal service”

Written on: 29/01/2016 by Oliver156 (1 review written)

I have worked in retail for many years and have never encountered such abysmal customer service in my life after spending £1000 with worldstore they don't turn up on the booked date after waiting 7am-8pm chased could not get through on phone tried four times on day of delivery each time spent 45-60 mins on hold tried first thing morning got thru tho be told oh yes items were too big that's why not delivered no call nothing arrange delivery advised they would confirm they didn't items turned up… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 29/01/2016 by 99Moss (1 review written)

I purchased Oak TV unit from worldstores. This was my first purchase from them. We had an issue with one of the sliding doors. Upon contacting wordstores, they replied very quickly and issue was resolved very fast. We got delivered a replacement, that fitted the TV unit perfect… Read Full Review

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