World Stores Reviews - www.worldstores.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“No delivery bed - appalling to deal with”

Written on: 23/08/2016 by lornamansell (2 reviews written)

Wish id look at this now. 5.30pm day before bed due text to say no bed was coming no reason. over 40 minutes to get through to be told 1-3 weeks delay. We have no bed to sleep on due to getting rid of the old one Sunday. After an hour on the phone the guy said he'd put an new order though for a different bed to be delivered on Wednesday. No email for the order and called back the next day another 30 minute call, no reorder placed the night before and now on other beds can be delivered. Asked… Read Full Review

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★☆☆☆☆

“non existant stock”

Written on: 09/08/2016 by terry91012 (1 review written)

ordered ,paid for item promised delivery date waited in 12 hours ,no show emailed company only to find out that it is not in stock cancelled order asked for refund googled the item by sku and barcode found same item closer to home £10 cheaper ordered and paid for item phoned them and they delivered before 10am next day THATS THE WAY TO DO IT do not use this company 2 weeks wasted and 12 hours waiting for nothing… Read Full Review

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★☆☆☆☆

“APPALLING. PLEASE PLEASE SHOP ELWEWHERE”

Written on: 03/08/2016 by mjd360 (3 reviews written)

Before you order from DoorsWorld, call them and see how long they take to speak to you when you have an issue. I ordered 2 doors which were more expensive than other companies but they assured me they were in stock and would be delivered next day as I had a joiner booked to install. Only 1 door arrived. I called the number to ask where and I was customer 36 in the queue. I called the sales option and I got straight through. They couldn't help. I called the aftersales again and guess what. I was… Read Full Review

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★☆☆☆☆

“Delivery did not happen”

Written on: 01/08/2016 by 343Nielsen (1 review written)

Delivery of the goods that I had ordered were scheduled on a certain date. Despite the emails confirming this by customer services, I did not receive my goods. They wanted to rearrange delivery but as they couldn't give me a reason why my goods did not leave the depot, and with all the poor reviews I have cancelled. I hope they refund as promised… Read Full Review

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★☆☆☆☆

“Angry beyond belief”

Written on: 27/07/2016 by wanderlust1234 (2 reviews written)

After about 100 phone calls still no help. Sent out shoddy goods and will not replace. Now 115 calls later still no response and just put on hold. Manager never calls although… Read Full Review

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★☆☆☆☆

“Absolute appalling service - no sight of my orders! ”

Written on: 25/07/2016 by 426Wood (1 review written)

The delivery did not arrive on Saturday (again)despite receiving notification on Friday at 17.10 it had been despatched. I was promised delivery on Saturday and told a call would be made 1 hr before delivery. Not only did the delivery not arrive but Worldstores did not even have the common decency to call to say there was problem. My anger now is because Worldstores clearly operates based on dishonesty, and deceit. The website clearly states / indicates you have the product in stock , in your… Read Full Review

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★★★★☆

“Issue resolved by customer support ”

Written on: 20/07/2016 by Angiepetite56 (1 review written)

I ordered two sofas costing over £2000, delivery date was cancelled on two occasions. On the second occasion delivery for the following Tuesday had been confirmed by customer support on the Friday. I disposed of my old sofa's then received a text message at 7.30 on the Monday evening cancelling delivery. Following a call to customer services they raised a dispute with customer support. I was contacted within 24 hours and phoned me today to advise that my sofas will be with me by Friday at the… Read Full Review

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★☆☆☆☆

“bad company”

Written on: 14/07/2016 by King34 (1 review written)

ordered 8 oak doors from world store, and when I asked about delivery times was told next day so had worker wait at my home which cost me 100 pounds when I phoned up to check on order was told it would be three days later and not next day delivery as they quoted, so if you are thinking of ordering some door Dont because all they are intrested in is you money and not the service you Require… Read Full Review

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★☆☆☆☆

“Pathectic Sales Service”

Written on: 05/07/2016 by AndrewrNorth (1 review written)

Bed delivered 6 weeks ago, with missing parts and after 8 phone calls later the missing parts arrived today and they are still wrong. I cannot believe this surely this isn't what you expect from a company like this. Shocking after sales service and cannot understand how products can be sent to customers incomplete… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 29/06/2016 by Ellas426 (1 review written)

This company is by far the worst I have felt with recently for online purchas, I ordered a single bed and a mattress in a bundle order however the mattress came with two headboards one for a double bed and the one for the single, after calling to advise of the error I was met with aw well no big deal attitude it took me 8 phone calls and two managers just to get the collection for the double headboard arranged and I was told that the day the double was being collected I would receive the other… Read Full Review

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★☆☆☆☆

“Quite possibly worst experience ever, wish I could...”

Written on: 24/05/2016 by biHood1951 (1 review written)

I have never had an experience with any company as bad as this company, how they stay in business is beyond my comprehension. Failed deliveries, broken promises, no updates, no resetting of expectations, no proactive contact, no escalation process. All this is then compounded by agents how can hide behind process and policies to absolve themselves and business of any accountability. If you promise something to be delivered on a date and then advise that should not have been promised but no… Read Full Review

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★☆☆☆☆

“appalling customer service!”

Written on: 16/05/2016 by LaurynSelf339 (1 review written)

Wow, these people are awful, I haven't even bought anything yet either. I found a set of Skagen drawers on their mobile site. The size was perfect but it did not state whether it was assembled or not. Easy ask customer service, so I sent an email and the response given was," it is self assembly as stated in the description!" really, is it! No it isn't you idiots or I wouldn't have asked the question. Their tone even in an email is insulting. Imagine what they'd be like if you actually had a… Read Full Review

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★★★★☆

“not that bad - mattress ”

Written on: 16/05/2016 by Bondgk141 (1 review written)

2nd time ive had to write this as it wont let me add explicits even with ** between them i feel i need to add a positive to the negative of worldstores as what we received lends itself to it we went to dreams to look at mattresses but had a budget, were not well off so this is a big investment & dreams, though found our perfect mattress, always wanted to upsell us & the price of the cheapest one fitted to us, massively excelled our price range. So we knew what we wanted but wasnt prepared to… Read Full Review

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★☆☆☆☆

“Avoid Worldstores like the plague”

Written on: 11/05/2016 by jonathanedwards (1 review written)

Worldstores are pathetic incompetent liars. Avoid them like the plague. I ordered a shed from their website on 18 April. On the website it said 1-2 weeks delivery. I had not heard anything about a delivery date and it was getting close to the two week point, so I sent them a message. They replied defensively saying it was not yet two weeks. I wrote back and said I needed the shed urgently and if it was not delivered by 4 May (2 weeks and 2 days after I ordered) I would escalate my complaint… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 06/05/2016 by LMC57 (1 review written)

Ordered a 6 piece outdoor table set. Couldn't assemble it as a table leg was round the wrong way! After numerous emails back and forth plus a phone call nothing. Finally after a month it arrived. NEVER AGAIN. Please don't use this company… Read Full Review

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★☆☆☆☆

“Absaloute joke!!”

Written on: 23/04/2016 by Ashlynn373 (1 review written)

Wasn't delivered on the right day,wasn't notified it wasn't coming,3 days later it still hadn't come..no commication,kept fobbing me off on the phone..complete Waste of time..don't ever order from here!!!… Read Full Review

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★☆☆☆☆

“Delivery communication failure”

Written on: 07/04/2016 by Kellen216 (1 review written)

It was easy to order two 'in stock' products from World Stores and select a delivery date. After that it went down hill. The day before delivery the 'track my order' still showed awaits shipping. The email confirming my order stated delivery would be between 7-7, and I would receive a despatch confirmed email. Website states delivery would be between 8-6pm. At 7am my order was still shown as awaiting shipping. After that I was unable to access that facility. At 9.30 I phoned. After about 7… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 04/04/2016

Totally pointless ordering from this company. They are FAKE. They will take your money buyer beware. … Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 03/04/2016 by Palmer231 (1 review written)

Ordered goods and waited six weeks before I was told goods out of stock. This is after numerous calls to company assuring delivery was imminent. Cancelled order and asked for refund. Only half my order was reimbursed, so another long wait in phone queue for my money back. I've never known such bad service in my life. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 24/03/2016 by RMill (1 review written)

Ordered bed, mattress and headboard on 18th March for delivery 22nd March. Didn't arrive, no notification or proactive contact from the company. Called customer services and despite the guy not being able to tell me why it wasn't delivered as confirmed, he assured me that all of the items were in the warehouse and ready for dispatch today (24 March) I live overseas and have a tenant arriving tomorrow so they need the bed. Received an email over night from Danni at WorldStore saying that the… Read Full Review

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