World Stores Reviews - www.worldstores.com

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Latest Reviews

★☆☆☆☆

“Wrong products sent, awful customer service - I would...”

Written on: 21/09/2016 by JasonFortt (4 reviews written)

I ordered chairs from this company on 1st September and they sent chairs with wrong colour legs. I contacted them and very quickly they apologised and said they'd replace. 3 weeks later I still have no replacement but have been lied to several times about the replacements being on the way. After dozens of phone calls and more than 20 emails I have decided to contact their suppliers direct.. they were very helpful and told me categorically that they never ever received a replacement request from… Read Full Review

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★☆☆☆☆

“Worst on-line store”

Written on: 19/09/2016 by LouiseSLeedham (1 review written)

Ordered 2 beds from worldstores which stated 8-10 weeks delivery, after waiting 3 months and being promised the beds were coming we started to lose faith, we contacted them and were told the beds would arrive on Tuesday so booked day off work and waited in all day- no beds arrived, contacted them the following day and was told that the beds should have been delivered, we made numerous calls to them and each time we were promised a call back, we did not a receive a single call back, finally… Read Full Review

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★☆☆☆☆

“what a joke”

Written on: 17/09/2016 by Isabely446 (1 review written)

bought matress took day off work for stated day email in the morning saying out for delivery,never showed called up was told it had been sent back as damaged and I should have been told so annoyed cancelled order,came in from work next day and a family member said a mattress has arrived clearly damaged ,called told them I want it picked up straight away here iam 3 days later calling them twice a day to be told someone will call this afternoon ,never happens complete joke of a company will take… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 15/09/2016 by Carpenter331 (1 review written)

Awful company stay away!!!!!!! Be warned I dont no how this company are still going! Terrible… Read Full Review

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★★★★☆

“Lovely bed at a cheap price”

Written on: 14/09/2016 by TysonBroussard (1 review written)

We ordered a divan bed with mattress despite the poor reviews. The poor reviews are mainly due to delivery and poor customer service. Decided to risk it as the bed costs half the price as a similar seen at a well known bed retailer. Pros Cheap and affordable Quality bed Bed looks exactly as it does on the site - specially wanted graphite grey and was worried the colour would be lighter or cheap quality. We'd seen how cheaper divan beds can look really horrid in the high street so was… Read Full Review

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★☆☆☆☆

“never again wish i cud give no stars”

Written on: 09/09/2016 by TIETIEX (1 review written)

wot the hell is going on with this company! you have not long been granted with how much money yet your still letting your customers down!. all sofas stated next day/ select day the 11th of augast I order 2x texas 2 seater sofa to be delivered 13th augast that date comes and no delivery and no contact, i ring customer service they haven't a clue the 14th I receive a email saying it out of stock do I want refund or exchange, so I decide to exchange to 2 x Brisbane 2 seater sofa which would of… Read Full Review

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Ldcfrankie's Response to TIETIEX's Review

Written on: 10/09/2016

Guessing you live southeast. They made all of us van drivers redundant. And shot there self's in the foot
They only have lorry's and can't get the drivers. Even when they had good drivers they still could not get it right. Unless company don't know there ass from there elbow

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Cupcake03082013's Response to TIETIEX's Review

Written on: 13/09/2016

I can go one better!! they have left a lady with a learning disability with no bed now for over two weeks and she is currently sleeping on a mattress on the floor due to keep getting told delivery dates and it not coming sick company

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★☆☆☆☆

“Poor service, delivery and damaged product”

Written on: 08/09/2016 by NoelThompson (1 review written)

I ordered a sofa from worldstores with a 4-6 week delivery time. After 6 weeks I received no contact from worldstores so contacted them to find out a delivery date. I was given a login to track delivery and informed I would get a phone call to arrange the delivery time plus another call an hour before delivery. I checked the tracking and one day it said item was out for delivery. I received no phone call and when I arrived home there was no now indicating delivery had been attempted. A few… Read Full Review

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★☆☆☆☆

“I ordered a bed from Worldstores on the 6th May 2016....”

Written on: 05/09/2016 by PhillipaHolland (1 review written)

I ordered a bed from Worldstores on the 6th May 2016. I was aware that there was a lead time of 10 - 14 weeks so I expected it to be delivered by the 12th August at the latest. I was informed via email on the 6th July that there would be a possible delay and I was given a 10% refund as compensation. I was happy with the service up until this point and did not regard the delay as a huge inconvenience. However, I then received a text message on the 15th August informing me that my bed was due… Read Full Review

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Alanfife's Response to PhillipaHolland's Review

Written on: 06/09/2016

Thanks for the honest review, I was about to order a bed but will now look around.

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★☆☆☆☆

“poor service ”

Written on: 03/09/2016 by dotty87d (1 review written)

Poor customer service they don't care will have your money and drag there feet to send you what you ordered and when you ask they just repeat the words that they will look into it and actually not they are just copy and pasted messages and on there website it says next day delivery there is no such thing it's false advertising as your waiting days if not weeks and when you finally get your delivery on the way to you they try and mess it up again by cancelling your order if you're lucky enough… Read Full Review

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★☆☆☆☆

“No delivery bed - appalling to deal with”

Written on: 23/08/2016 by lornamansell (2 reviews written)

Wish id look at this now. 5.30pm day before bed due text to say no bed was coming no reason. over 40 minutes to get through to be told 1-3 weeks delay. We have no bed to sleep on due to getting rid of the old one Sunday. After an hour on the phone the guy said he'd put an new order though for a different bed to be delivered on Wednesday. No email for the order and called back the next day another 30 minute call, no reorder placed the night before and now on other beds can be delivered. Asked… Read Full Review

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★☆☆☆☆

“non existant stock”

Written on: 09/08/2016 by terry91012 (1 review written)

ordered ,paid for item promised delivery date waited in 12 hours ,no show emailed company only to find out that it is not in stock cancelled order asked for refund googled the item by sku and barcode found same item closer to home £10 cheaper ordered and paid for item phoned them and they delivered before 10am next day THATS THE WAY TO DO IT do not use this company 2 weeks wasted and 12 hours waiting for nothing… Read Full Review

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★☆☆☆☆

“APPALLING. PLEASE PLEASE SHOP ELWEWHERE”

Written on: 03/08/2016 by mjd360 (3 reviews written)

Before you order from DoorsWorld, call them and see how long they take to speak to you when you have an issue. I ordered 2 doors which were more expensive than other companies but they assured me they were in stock and would be delivered next day as I had a joiner booked to install. Only 1 door arrived. I called the number to ask where and I was customer 36 in the queue. I called the sales option and I got straight through. They couldn't help. I called the aftersales again and guess what. I was… Read Full Review

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★☆☆☆☆

“Delivery did not happen”

Written on: 01/08/2016 by 343Nielsen (1 review written)

Delivery of the goods that I had ordered were scheduled on a certain date. Despite the emails confirming this by customer services, I did not receive my goods. They wanted to rearrange delivery but as they couldn't give me a reason why my goods did not leave the depot, and with all the poor reviews I have cancelled. I hope they refund as promised… Read Full Review

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★☆☆☆☆

“Angry beyond belief”

Written on: 27/07/2016 by wanderlust1234 (2 reviews written)

After about 100 phone calls still no help. Sent out shoddy goods and will not replace. Now 115 calls later still no response and just put on hold. Manager never calls although… Read Full Review

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★☆☆☆☆

“Absolute appalling service - no sight of my orders! ”

Written on: 25/07/2016 by 426Wood (1 review written)

The delivery did not arrive on Saturday (again)despite receiving notification on Friday at 17.10 it had been despatched. I was promised delivery on Saturday and told a call would be made 1 hr before delivery. Not only did the delivery not arrive but Worldstores did not even have the common decency to call to say there was problem. My anger now is because Worldstores clearly operates based on dishonesty, and deceit. The website clearly states / indicates you have the product in stock , in your… Read Full Review

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★★★★☆

“Issue resolved by customer support ”

Written on: 20/07/2016 by Angiepetite56 (1 review written)

I ordered two sofas costing over £2000, delivery date was cancelled on two occasions. On the second occasion delivery for the following Tuesday had been confirmed by customer support on the Friday. I disposed of my old sofa's then received a text message at 7.30 on the Monday evening cancelling delivery. Following a call to customer services they raised a dispute with customer support. I was contacted within 24 hours and phoned me today to advise that my sofas will be with me by Friday at the… Read Full Review

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★☆☆☆☆

“bad company”

Written on: 14/07/2016 by King34 (1 review written)

ordered 8 oak doors from world store, and when I asked about delivery times was told next day so had worker wait at my home which cost me 100 pounds when I phoned up to check on order was told it would be three days later and not next day delivery as they quoted, so if you are thinking of ordering some door Dont because all they are intrested in is you money and not the service you Require… Read Full Review

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★☆☆☆☆

“Pathectic Sales Service”

Written on: 05/07/2016 by AndrewrNorth (1 review written)

Bed delivered 6 weeks ago, with missing parts and after 8 phone calls later the missing parts arrived today and they are still wrong. I cannot believe this surely this isn't what you expect from a company like this. Shocking after sales service and cannot understand how products can be sent to customers incomplete… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 29/06/2016 by Ellas426 (1 review written)

This company is by far the worst I have felt with recently for online purchas, I ordered a single bed and a mattress in a bundle order however the mattress came with two headboards one for a double bed and the one for the single, after calling to advise of the error I was met with aw well no big deal attitude it took me 8 phone calls and two managers just to get the collection for the double headboard arranged and I was told that the day the double was being collected I would receive the other… Read Full Review

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★☆☆☆☆

“Quite possibly worst experience ever, wish I could...”

Written on: 24/05/2016 by biHood1951 (1 review written)

I have never had an experience with any company as bad as this company, how they stay in business is beyond my comprehension. Failed deliveries, broken promises, no updates, no resetting of expectations, no proactive contact, no escalation process. All this is then compounded by agents how can hide behind process and policies to absolve themselves and business of any accountability. If you promise something to be delivered on a date and then advise that should not have been promised but no… Read Full Review

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