World Stores Reviews - www.worldstores.com

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★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“No refunds”

Written on: 21/01/2015 by Edwards71 (1 review written)

I ordered a sofa bed online. Product was ok and also delivering. But when I opened it it was to small so I went for a refund as legally speaking on my rights and also following website instructions. They never came back to me, never answered at my mails, customer service inexistan ( don't waist time and money calling, they never answer, faxe contacts numbers on their addresses: in few words it's like a phantom company. I wonder who is behind. Please avoid them like rats. I never have been… Read Full Review

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★☆☆☆☆

“Worst Co on the internet”

Written on: 19/01/2015 by Woods344 (1 review written)

Do not use this Co for anything. Over 6 weeks to take delivery of a single internal door that it states can be delivered within 48 hours!!!!!!! The evening before the delivery day 3 mins before close of business I receive a text stating that the delivery was not being made!!! and that they would contact me the next working day, which was the next day, to re arrange and nothing. I had to make contact via e-mail as no one answered the phone ever - and then 5 days later I get told that they would… Read Full Review

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★☆☆☆☆

“Don't go near them”

Written on: 19/01/2015 by pjb_1972 (1 review written)

I placed an order for a mattress and was given a selection of delivery dates. I chose a convenient date over a week away. It didn't arrive. I phones the company and they told me the supplier had been closed over xmas, had only just reopened and was catching up with orders. I pointed out they were allowing people to choose delivery dates during the period which the supplier was closed and I was told management had been informed of this issue but clearly they weren't too bothered. I was offered a… Read Full Review

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★☆☆☆☆

“no delivery”

Written on: 15/01/2015 by werewolf70 (1 review written)

Absoloutly appaling. Ordered a door for 48 hours delivery on a tuesday just been told it still wont be delivered on fridayover 72 hours later and then act like they are doing a favour by offering a free sat delivery which they cant guarentee will happen anyway. I had to ask for refund of original delivery charge and the staff are rude rude rude!!!… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 15/01/2015

Ottoman Bed I ordered a Bed and Mattress from this company, which stated 48hr delivery, but they could meet that delivery so had to wait a further 3 days, I received no confirmation email, had to phone again on hold for 15minutes finally got through to find that the sales person had put wrong email address and also wrong delivery address, dealt with that, only to be called two days later and told that they couldn't deliver on the designated date it would be the following day, that was too many… Read Full Review

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★☆☆☆☆

“Hamster cage still not delivered after 2 weeks!”

Written on: 14/01/2015 by NyasiaHickey (1 review written)

Hamster cage was stated online as next day delivery and is still not here after 2 weeks! Wish I had read these reviews before buying from cagesworld/worldstores as I would NOT have gone ahead with the order. VERY VERY DISSAPOINTED CUSTOMER AND WOULD NOT RECOMMEND TO ANYONE! wouldn't even give them 1 star! … Read Full Review

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★☆☆☆☆

“Poor ”

Written on: 13/01/2015 by Madinah (1 review written)

Ordered a mattress, dint arrive on delivery day, no luck in getting in touch with customer service, tried several different numbers over a course of 4 days, on hold forever. no response to my emails, no mattress and money taken out of my account straight away. Have done my research now on other reviews, should have read the reviews before ordering. Would never use them again… Read Full Review

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★☆☆☆☆

“Awful service, go elsewhere”

Written on: 10/01/2015 by Genevievep210 (1 review written)

At the last minute I needed a bed for xmas guest. I searched the Internet, usually but at John Lewis , but Worldstores was cheaper (£40) and they could deliver xmas eve, when I would be at home and in time for xmas, how perfect was that I thought. Well on xmas eve they delivered a single mattress and no divan?? Seeing as it was for an elderly relative, not ideal. Told to call on 29 th. Tried calling continually on 29 th and 30 th, each time gave up after hanging on for excess of 9 minutes… Read Full Review

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★☆☆☆☆

“An awful company”

Written on: 06/01/2015 by Airedalejoe (2 reviews written)

They picked delivery date for bed. I took day off work. Emailed them at 10am to confirm, no reply to email. Rang them at 5pm and got no where. Cancelled order, wish I'd read this review site before I'd ordered, never again… Read Full Review

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★☆☆☆☆

“They Advertise Items They Can't Deliver”

Written on: 06/01/2015 by pugwash65 (2 reviews written)

I ordered a marble rolling pin from them on 30th November. A bargain @£5.99 and delivery in 1 to 2 weeks ie in time for Christmas as it was a present. No delivery by Christmas and after several phone calls I was advised by them to cancel the order as they had "no idea" when it would be delivered. The worst thing is the item is still advertised on their website with a 1 to 2 week delivery timescale even though I asked them to remove the advert. Price is now £7.99!! Any prospective purchasers… Read Full Review

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★☆☆☆☆

“Takes your money, fails to deliver”

Written on: 02/01/2015 by gramit108 (1 review written)

Ordered 2 beds and mattresses from BedStoreWorld and MattressWorld respectively. Paid £20 for the items to be delivered 2 days later and the order was confirmed. Took the day off an waited in all day and no item arrived and no contact made to say it would not arrive. Contacted them to be told it would be another week and a discount could not even be discussed until the order was complete. I said that is too late and cancelled the order. The Customer Service team appear to have no empowerment… Read Full Review

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★☆☆☆☆

“Diabolical”

Written on: 31/12/2014 by 38Meredith (1 review written)

I would strongly recommend not using this service. Their delivery and customer support is awful. In summary they do not commmunicate with you, i.e. you have to call them. They use a third party delivery service, so cannot tell you anything when you do get through. The following is a chronological order of events Initial delivery date 23rd Waited in all day and heard nothing. Tried calling and no reply. 24th Chrsitmas Eve Received a text message with a approx delivery time of 10:40 -… Read Full Review

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★☆☆☆☆

“rubbish delivery”

Written on: 30/12/2014 by karendustan (1 review written)

delivery not turned up no one will tell me when i'm going to receive my sofa bed total waste of time be warned don't buy from these people as they never deliver when they say they will i'm still waiting to be told when i will receive my sofa bed… Read Full Review

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★☆☆☆☆

“Time wasters”

Written on: 18/12/2014 by 351Barton (1 review written)

I ordered product which it said was in stock and paid postage for 3/5 days delivery, they sent confirmation email with tracking no order was placed 8/12/14 , Tracking says still awaiting dispatch , having emailed them , rang them emailed again. Still no response or explanation just an automated email , saying my concerns will be addressed as soon as possible, still waiting for some sort of response or my goods neither so far , this is one customer who will not be shopping with them… Read Full Review

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★☆☆☆☆

“Poor customer service. Make promises they can't keep....”

Written on: 18/12/2014 by ReginaBeach1960 (1 review written)

Poor customer service. Make promises they can't keep. Took almost 2 months of continuous requests to get a refund after 3 weeks of being strung along by the order being out of stock. I will certainly not use this company again, just poor organisation all round… Read Full Review

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★☆☆☆☆

“Rubbish After-Sales Service”

Written on: 12/12/2014 by SteveKt (1 review written)

Ordered a Kansas Executive chair which arrived (late) with box ripped open, delivery driver said it happened when he picked it up. All seemed complete, but signed for it as "Box Ripped". Only thing that appears to be missing is the assembly instructions, but hard to tell without a checklist! I have sent 3 emails over the last week requesting the assembly instructions be emailed or sent to me but no response except an automated one. How hard can it be to send me instructions? Order number… Read Full Review

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★☆☆☆☆

“Rubbish company”

Written on: 09/12/2014 by v1leonx (2 reviews written)

Email sent to Worldstores :- Dear sirs, I have had the misfortune to select your company for the purchase of bedroom furniture for my daughters new home. I was informed delivery would be on Friday 5th Dec. (your choice not mine), i would have been happy with any delivery date as long as you upheld your commitment to deliver on day specified. If you read the email below sent fao Sian Beadnall you will note my concerns, the furniture eventually arrived on Monday 8th Dec. 5 days… Read Full Review

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★☆☆☆☆

“Damaged bed base ”

Written on: 01/12/2014 by bqRice347 (1 review written)

I had a bed base dilivered which was so damaged ! Told the drivers to take it back, which they said I had to go through the company . The bed had been dragged on wet dirty concrete , so ripped the packaging and fabric of the edges of the base . One big hole in it and chipboard wood all over the place due to it having the dirty big hole . Never agin will I use this company too much stress and loss if money !! Just been diagnosed with cancer and don't want to deal with this drama ! Yvonne… Read Full Review

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★☆☆☆☆

“BEWARE of CROOKED COMPANY”

Written on: 19/11/2014 by WinnerSam (2 reviews written)

I'll do my best to keep this long winded tail of woe short about the company that Jasmine Harman shamefully endorses for her own financial gain without any research in to the type of company they actually are. I can say this based on the 100s of reviews from unhappy customers who have had very similar horrible experiences. 1. Order made with bedstore.co.uk. Next day delivery guaranteed. That day was supposed to be 10 days ago. 2. Item was a bed and mattress - we moved in to new house on the… Read Full Review

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★☆☆☆☆

“Don't ”

Written on: 30/10/2014 by Bluenose1977 (1 review written)

Read these reviews and take heed I ordered a mattress it didn't come. After getting rebuffed and placated for over a week I asked for a refund. I've been told this will take a few days. I will wait to see if that happens. I'm on an extremely low income so really need this back so I can get a mattress from somewhere decent. I wish I'd read these reviews 1st. Please stay away from world stores or any umbrella company. Don't suffer the same fate we all have especially with a mattress. The customer… Read Full Review

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