Post Office Online Saver Reviews

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“Rubbish service !”

Written on: 24/04/2013 by VelocityKendal

I needed to withdraw funds from my savings account for a house purchase. I stupidly didn't check my online login security code was working until monday morning (we were completing on Friday) at which point i found out it didn't work anymore. I phoned customer services who reset the code and said a new one would be sent 2nd class to me which would take between 3 and 5 working days. There was no other option to get it to me quicker, so in light of this they suggested i write to head office... (read more)

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“Terrible”

Written on: 15/03/2013

This isnt an online account in the true sense of the word, its a postal account where you can check your balance online. If you need to do anything to change your account details or transfer money out you need to write to PO Box address. Call centre staff extemely unhelpful. (read more)

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★★★☆☆
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“on line saver instant access”

Written on: 23/12/2011 by billybunter999 (8 reviews written)

I had a instant account savings,with the interest dropping badly after 12 month,i enquired in advance of maturity asking if i could re-invest in the one year bond,no you have to close the account then re-apply, what a lark get into the 21st century,i applied in writing, the only accepted way to close account on maturity,i have to say in fairness it was closed on the due date and funds received into my bank within 48hrs after closure date, but they lost out on re-investing (read more)

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“Useless until they get to the 21st Century”

Written on: 07/12/2011 by DaveWBrown (14 reviews written)

I had an Online Saver account with them where you get a basic level of interest with an increased percentage for the first year and then it drops by a good margin so you have to move it. After the year I looked on their website and found another higher interest bond and proceeded to try and switch the funds from the previous account to the new one. The answer was that I could NOT and I had to close the account and re-apply. And how do I close the account? I WRITE to them SNAIL-MAIL. ... (read more)

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★★★☆☆
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“Post Office loyalty to existing customers”

Written on: 08/09/2011

I have a Post Office online saver account. The interest rate I am currently getting is 2.75%, which includes a 1.25% fixed bonus for the first year. This is typical of most of this type of account now, and enables the bank to make big profits out of the elderly, and anyone else who makes the mistake of believing that they can trust their bank, and forgets to transfer the account in time, and loses interest. The Post Office however are now plumbing new depths in sharp practice which... (read more)

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“The Post Office (actually its the Bank of Ireland) is...”

Written on: 05/04/2011 by sharky33 (1 review written)

The Post Office (actually its the Bank of Ireland) is a bad example of how to provide online banking, made worse by the terse telephone support.

I have had problems with my account being locked several times although I can go months without any issue then suddenly the account is locked. The only explanation (0117 943 1006 use this number rather than the 0845) is that I have entered the incorrect PIN 3 times. I know user error is more likely but it seems more like their system locks my... (read more)

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“I opened an Online Saver account, and received...”

Written on: 23/02/2011

I opened an Online Saver account, and received correspondence telling me that eaccount and associated Direct Debit had been set up, but the requested transfer of funds (the only way to feedc the account is by direct debit from a bank account) was not actioned, leaving me with a large sum in my current account where it would earn no interest.
When I rang to query this, the man at Customer Services told me (without asking for my name or any account details) that it takes 10 days to set up a... (read more)

Advisor's Comment

Written on: 28/04/2011

I found this review not helpful because...I believe I was actually the advisor in question who this reviewer was speaking to. She phoned with an attitude demanding to know what I was going to do about the standard 10 day direct debit mandate setting up period which I, nor anyone else, can change (it is up to 10 days actually everyone else seems to understands this, you didn't quite grasp the fact). Also I just want to confirm I don't need to know your details or personal information to tell you this. You also must be having a laugh if you think I was going to put you onto my supervisor so that you could complain about me, yeah right. It is customers like you who make things hard for yourself phoning us with an attitude, try being a little nicer to people it may actually work because you fail to explain to the readers of this review how rude you actually were to me, I am more than helpful to reasonable callers but you are the sort of customer us advisors' hate dealing with. One last thing, I didn't actually take your number down at all and had no intention of getting a supervisor to call you back, that's one less ignorant customer to deal with now your gone!

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Rogerdecoverley's Comment

Written on: 05/12/2011

The response given to this review by the person writing as 'Advisor', claiming to be the advisor in question, is unprofessional.

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Guest's Comment

Written on: 07/01/2012

If the comment from the Advisor is genuine, it provides further evidence of the awful, unprofessional, unreliable service that the Post Office is providing its online customers.
mmx554

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