CVP.com Reviews

★★★★★
4.9 / 5
984
98% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid at all costs ”

Written on: 25/02/2015

Ordered 1.6K worth of equipment on 6th Feb, 1 item of 9 arrived on the 12th after I had been told that the complete order had been shipped. Following this there were 5 phone calls from myself to CVP, each time I was told the same thing 'your order has been picked and packed, will be sent tomorrow, we are having trouble with a new system.' There was something a bit odd with the tracking details on the DPD website, I phoned up, and then sent screen shots of the tracking page, but no one… Read Full Review

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★☆☆☆☆

“F-stop Loka”

Written on: 10/02/2015 by johnmcgarry (1 review written)

You think you have problems , wait for this ,, Date Order Number Total ex VAT Total inc VAT Order Status View Order Invoice Friday 19th December 2014 £190.51 £228.61 Processing l am still waiting !! No feedback what so ever !! l have phoned them and was assured l would be kept in the loop ,nothing !! l will be phoning tomorrow to ask for my money back. This is an utter disgrace!! l chose CVP.com after reading the reviews and never once thought l would be treated like this :( … Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 04/02/2015 by Carlson330 (1 review written)

I paid for the products for a week,they never give any notification about the status until I sent a mail to them, and they said that some of the products are not in stock, I asked them to send the others for me first and they promised, but five days after, there's no notification about the products are deliver or not! These two days I sent mail to them and they don't reply anymore. I won't buy any products from them anymore!!… Read Full Review

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★☆☆☆☆

“I paid for a new item and they sent me a second hand one”

Written on: 19/09/2014 by David099 (1 review written)

I paid for a new item that should have received in less than 2 working weeks according to them. I finally got the item after waiting more than a month, and it was actually a second hand one, with multiple scratches and damaged pieces. I sent them pictures on the damaged pieces, but it took ages for them to go back to me, and they just offered me to send the item back for review, leaving me with no item for another month. Bad experience… Read Full Review

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★★★★★

“Great returns procedure. Excellent customer service.”

Written on: 16/05/2014 by 318Monroe (1 review written)

Brought item incorrectly, my fault, contacted CVP and was issued with clear instructions on how to return the item. Within 2 days of receipt I was provided with a full refund. I have now brought the correct item, again from CVP and can't fault the service. Thanks CVP… Read Full Review

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★☆☆☆☆

“returns process terrible”

Written on: 18/02/2014

Returns process was appalling, claiming a scratch on an item that was never even opened (quote taken from a PDF mentioning person responsible for the return). No refund at all after more than 2 weeks. Very willing to sell gear, not willing to care about customer service, this is why people are buying more and more from Amazon. Being lied to by a company on the condition of returned items is pretty low. I will never buy from CVP again, I do not expect such treatment from an established company… Read Full Review

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★★★★★

“Good timely service”

Written on: 14/12/2013

Bought as a present for Christmas this purchase was to please my sons interest in taking nature photography subject matter where noise levels need to be kept to an absolute minimum. The parcel was delivered as expected in a very timely fashion by the TNT courier… Read Full Review

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★★★★★

“Great service both online and by telephone! Called for...”

Written on: 11/12/2013

Great service both online and by telephone! Called for information, the lady didn't have it to hand but called me back within one hour. I had already checked myself and had bought the item from the website. All in all a very good service… Read Full Review

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★★★★★

“XLNT communication & updates on order”

Written on: 11/12/2013

Starlite 240w bulbs were not in stock. I was however updated frequently & they arrived very quickly. Good service… Read Full Review

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★★★★☆

“Great speedy delivery and happy with item. Well packed.”

Written on: 10/12/2013 by Alex70 (1 review written)

Great speedy delivery and happy with item. It was well packed… Read Full Review

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★★★★★

“Great range, great prices, great service...”

Written on: 10/12/2013

CVP always offer competitive prices and excellent service, need I say more… Read Full Review

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★★★★★

“Always on time”

Written on: 09/12/2013

CVP always delivers very promptly. I never had a problem with them. Great shop!… Read Full Review

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★★★★★

“helpful”

Written on: 09/12/2013

Helpful on phone. would use again. what more is there to say… Read Full Review

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★★★★☆

“well trusted company”

Written on: 08/12/2013 by GRahmatoulin (1 review written)

Very good communication from the start till the end. A straight forward procedure to find an item through the webside , place the order and have it at your door 3 days later. … Read Full Review

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★★★★★

“True Professional.”

Written on: 08/12/2013

CVP are my only supplier. They always answer the phone, they communicate perfectly and items are 100% genuine and sent out in the post really fast… Read Full Review

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★★★★★

“Gopro Hero3”

Written on: 08/12/2013

I ordered mine online. The price was good and It came with free delivery. It arrived within 24hours of placing the order. In short... Excellent… Read Full Review

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★★★★★

“Good online experience. Fast delivery. Competitive prices.”

Written on: 06/12/2013 by mudisoft (1 review written)

Good online experience. Fast delivery. Competitive prices… Read Full Review

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★★★★★

“GoPro Christmas promo”

Written on: 06/12/2013 by IanAC (1 review written)

I have made a couple of orders now from CVP and each time they have exceeded expectations on price competivity, order processing and delivery of product. I am looking at starting some aerial video work and have been reading reviews and reports on the popular GoPro cameras. So the first day of the CVP Christmas offer was perfect, I did wonder if my order would he caught up in the usual scrum of Christmas order/postage but once again CVP got the product to me in just over 24 hours. I was kept… Read Full Review

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★★★★★

“Thank you for your help.”

Written on: 05/12/2013

For a last minute Friday client request I needed some equipment to be delivered the next day, a Saturday. Your staff were very helpful in talking through the requirements and making sure the equipment made the courier. … Read Full Review

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★★★★★

“Fast, pain free service”

Written on: 04/12/2013

Quick Prompt Delivery… Read Full Review

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