Roman Originals Reviews - www.romanoriginals.co.uk

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★★★★☆
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Latest Reviews

★★★★☆

“click and collect”

Written on: 28/08/2016 by mxSmith94 (1 review written)

I am a frequent visitor to your web site and your shops, Chester in particular. Your staff are friendly and helpful. Shopping for a cruise last year l felt I had my own personal shopper. This lady knew what would suit me better than I did. I do find your sizes a bit hit and miss, which is why "click and collect" would be perfect. I don't understand why you don't offer this service or refunds. I do recommend Roman to friends with a warning about refunds and postage… Read Full Review

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★☆☆☆☆

“INCORRECT LAUNDRY LABEL”

Written on: 18/08/2016 by KylerJohnston (1 review written)

Followed label instruction and dry cleaned garment as instructed. Turned into an epic battle between dry cleaners, myself and Roman Customer Services!! Dry cleaners tried everything to resolve the issue and all we got from Roman Head Office customer service was the phone being put down after recognising it was a dry cleaning complaint. Extremely poor response from Roman and left with a £50 dress that's not fit for use after only wearing once! Disappointed to say the least and will never… Read Full Review

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★★★☆☆

“After sales Service poor”

Written on: 09/08/2016 by ChasityLeblanc (1 review written)

This must be the only retailer I know that don't offer a refund in shop or free postage when you need to return on line. I ordered 3 dresses on line (because they were out of my size in the shop) at a cost of £100, of which none of them were suitable because of bad fit, too short etc. According to their policy I am not entitled to a refund if I take them back to store. Only a credit note (which I'm pretty sure at £100 worth I wouldn't be able to use for a long time.) And quite frankly why… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/07/2016 by welshe (2 reviews written)

This shop does not give refunds, no matter how you paid, they will only give a gift voucher for their store. If you are not local the gift voucher is useless, plus they have your cash whether you like it or not! Please be aware, or you could make a very expensive mistake… Read Full Review

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★☆☆☆☆

“Terrible company with bad attitudes and no CS skills...”

Written on: 08/07/2016 by McKinley49 (1 review written)

Never in my life have i come across a company as SHOCKING as this. They operate on the basis of the customer is always wrong and listen to their lying scheming store managers that have no idea on how to treat customers. If i worked in head office i would have dismissed her pending investigation. To explain the case.... Mother brought dress for special occasion (a wedding) it was not really appropriate and wanted to return it (among other reasons i wont go into). His mums ill end stage lung… Read Full Review

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★★★★★

“mother of the bride”

Written on: 03/07/2016 by jamjam30 (1 review written)

I want into the shop near frenchgate in Doncaster for an outfit for my daughter's wedding. The young lady was extremely helpful gave me lots of dresses to try on. When I had chosen the one I liked she then fitted me with a jacket and fascinator to finish off my outfit. I would definitely recommend to family and friends… Read Full Review

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★★★★★

“Review of Roman Originals ”

Written on: 30/06/2016 by Luka475 (1 review written)

Store assistant xceptionally helpful suggested a dress I would not have tried on it was great I bought it. Excellent quality. Will definitely visit again I found a lot of in clothing sensibly priced and modern styling … Read Full Review

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★☆☆☆☆

“I visited a Roman Originals store for the first time...”

Written on: 27/06/2016 by yveoronto-vidal (1 review written)

I visited a Roman Originals store for the first time this weekend whilst out shopping with my 3 kids and partner. I asked the sales assistant if there were other stores in Essex or London as I wanted to purchase a couple of tops but didn't want to try them on in the store and I wasn't sure if they would be the perfect fit.I asked what size the tops went up to and was told that I had the largest size in my hands. She showed me a list of all the stores and told me that there was also an on-line… Read Full Review

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★★★★★

“Evening Gowns.”

Written on: 02/06/2016 by KillianRegan178 (1 review written)

Store 125. I`ve been successful in buying a Gown in your store in the past two years. I went back in this year with great expectations of purchasing another one, but so disappointed to find there was none in the Store. The assistants apologised as they know I`m in every year. So I went to Jacques Vert and bought one. … Read Full Review

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★★★★★

“my new favourite ”

Written on: 29/05/2016 by anniederbyshire (2 reviews written)

I have only just found Roman online! I have now purchased from them twice! The first for some holiday dresses and then for a dress for a wedding! Sizes are perfect and the quality of the dresses and other purchases are very good quality! Was a little worried my very late purchase would not arrive for me the next day but a little phone call to customer service put my mind at rest! I love my new purchases and cannot wait to wear my holiday things in a few weeks! Thanks… Read Full Review

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★☆☆☆☆

“Poor Returns Policy and Unhelpful Staff!”

Written on: 23/05/2016 by 477Campbell (1 review written)

So, my mother bought a dress from ROMAN in Phoenix Rose Garden Centre in Crews Hill, Enfield and before she paid for it she asked the sales assistant that as she wasn't sure about the dress that if she changed her mind about it once home could she bring it back? The sales assistant said yes and she had 30 days to return it. So my mum bought it and changed her mind and 1 week later returned it, only to be told that she could not have a refund but only a gift voucher or exchange instead. My mum… Read Full Review

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Yveoronto-Vidal's Comment

Written on: 28/06/2016

Did you get a refund? I have almost exactly the same situation going on right now and need to know whether I am banging my head against a brick wall.

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★☆☆☆☆

“Don't buy from here”

Written on: 30/04/2016 by Underbelly10 (1 review written)

How careful the staff are programmed to say you can return goods but fail to say no refund it has to go on a gift card.how long will this store last a warning to all that purchase goods from this company you are being ripped off.No wonder Primark are doing so well. Check the review from a lady in Barnsley who got a full refund also a company that has no clue on customer service.I will look forward to spending my gift card at a shop or shops I choose the staff will have to work hard as I will be… Read Full Review

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★☆☆☆☆

“Rubbish Returns Policy”

Written on: 24/04/2016 by Castroiw497 (1 review written)

I went to my local store to buy address for wedding, I said that I would prefer to take it home and try it on, they said fine and I did. The dress which cost £85 did not really suit me so I returned it 5 days later, only to be told that I could not have refund and would I like anything else.I argued the point, saying how was I supposed to buy anything else when I was £85 out of pocket. The assistant insisted that I would have been told there policy when I purchased the dress, but I certainly… Read Full Review

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★☆☆☆☆

“Awful Returns Policy”

Written on: 14/04/2016 by ihatepoorservice (1 review written)

Clothes look lovely on the internet and I decided to make use of their free delivery offer knowing that there was a store fairly near that I could return the dress to. Sadly the dress did not suit me and I went to return it but NO returns are accepted at their stores for internet or any other store purchase, only a gift card. Silly me this was hidden on their website Terms and Conditions and was NOT made clear. So now I have to pay the return postage. This is the only company I have found… Read Full Review

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★★★★★

“beautiful clothes & the customer service is %100...”

Written on: 14/04/2016 by butterfly0804 (1 review written)

I love roman store there clothes are always beautiful& elegant&dress up or down there is a good choice of style for all ages.i popped in the Horsham branch on 13th April 2016 in the afternoon &the lovely lady who served me was so very helpful she bent over backwards for me she was helping me to choose a outfit out as I have just built the confidence up to leggings.all the stag are wonderful lady's but there is one lady which will go that extra mile now that is customer care well done lady's for… Read Full Review

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★☆☆☆☆

“I never received my order nor my refund.”

Written on: 03/04/2016 by calmar (1 review written)

I placed an order fo 70 € in November 2015 and I never received it. Following my emails requesting information on my goods, (I sent 4 emails before I received an answer)I was told that Royal mail informed them that the package had been delivered to me. That's pretty incredible, since I would have had to sign a receipt at the moment of delivery, and I can assure you that I didn't. Therefore they said they couldn't refund me for my undelivered goods. Once I protested, back in February, they… Read Full Review

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★★★★★

“Two dresses bought instead of intended one. ”

Written on: 01/04/2016 by Suzie12 (1 review written)

I went to find a dress at Roman originals in Bicester Avenue today. I was confident I would find something for my nieces wedding in two weeks time. As soon as I went into the store I was greeted by a lovely lady who has not worked there long. I told her what I was looking for and before long I had over ten dresses to try on. One dress in particular was not my usual style or colour, but as the lady had brought it to my attention I thought I would try it any way. The Drew did not fit and I really… Read Full Review

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★★★★★

“First Class Customer Sevice”

Written on: 10/03/2016 by elizabethlorraineleebody (1 review written)

I ordered two dresses on two different orders - I sent one back on 8th March and I received my refund yesterday on 9th March - excellent first class service!… Read Full Review

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★★★★☆

“lighting in store no532”

Written on: 28/02/2016 by KeltonJones (1 review written)

this store is in great need of some extra bright lights espeshaly toowards the back of the store to highlight the clothing. i feel sure this will attract a lot more custmers. thank you… Read Full Review

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★★★☆☆

“returns policy”

Written on: 13/02/2016 by emma9099 (1 review written)

I bought a dress from Roman for a wedding and in purchasing was told that I had 30 days to return it. I then bought another from Roman that I liked instead with the intent on returning the first one only to find that their returns policy is exchange only. Some of this may be my fault for not looking for a notice at the till point that states their policy but I do think this should be made clear on purchase. For example the lady should have said 'you have 30 days to exchange' not 'you have 30… Read Full Review

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Elizabethlorraineleebody's Response to emma9099's Review

Written on: 10/03/2016

Hi there,

You can actually return the item to their returns address in Birmingham and they will give you a full refund - it's only if you take it into a store that they give you exchange only. Returns address is Roman Originals Returns, Unit 1 Vantage Point, 5 Wingfoot Close, Birmingham, B24 9JH. I know because I just returned a dress and got a full refund. :-)

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Suerey's reply to Elizabethlorraineleebody's Comment

Written on: 18/03/2016

Did you purchase the clothing direct from one of their shops or on line? As I want to return something to the shop and do not want credit notes and was not advised of this policy. thank you

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Lucy1000000's Response to emma9099's Review

Written on: 16/03/2016

This is not your fault at all,since they have an unusual policy they should have told you about this before payment.They should not expect customers to come in and look around for notices to read.as we are there to shop.I was told at the till about the 30 day but the NO MONEY BACK was not mentioned. The voucher system takes away the freedom of where and when you can spend your money.

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Suerey's reply to Lucy1000000's Comment

Written on: 18/03/2016

I bought a dress for my wedding last week and want to take it back as once trying it on at home in normal light not good. I am quite shocked to hear of their policy as this is the first time I have shopped there and spent £75. I was also told you can bring it back I would not have purchased anywhere that doesnt give a full refund.

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