Roman Originals Reviews - www.romanoriginals.co.uk

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★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“NO REFUNDS - BEWARE BEFORE PARTING WITH YOUR MONEY.”

Written on: 28/06/2014 by maidmarian (4 reviews written)

Like previous reviewers, I bought a dress in the Lowrie centre in Manchester. When I tried it on at home, I found it did not match the shoes and bag I wanted it to go with. When I paid for the dress they did not tell me there were no refunds given. When I took dress back a few days later I was told I could have a gift card or choose something else. The assistant then pointed out something on the wall which was so small it could not be read. This I was told explained company policy of no… Read Full Review

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Teensk's Response to maidmarian's Review

Written on: 22/08/2014

Is this a new policy or have I just been lucky? I've just checked my receipt from a purchase last week & you're correct,it does say gift card as does the website .However,in my ignorance,I have returned [within the last month] items to a Roman concession and to the Roman store in Barnsley;asked for a refund & was given it straight back onto the credit card I paid with,both times,no questions asked!Thank goodness as the returns to store were over £100.If the gift card thing is enforced I'm afraid I won be buying again.Shame.

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★☆☆☆☆

“BEWARE - Only buy if 100% sure you will not need to...”

Written on: 24/05/2014 by Juliao270 (1 review written)

Last year I purchased a cardigan for a wedding and tried it on in the store to make sure it fitted. When I got it home the colour did not go with the outfit. I returned it the very next day but was told I could not have a refund, only a voucher. Was told 'we like to keep the profits in the business'!!! This policy was NOT made clear when I bought the item. I returned to the store several times to try and find something else to spend the voucher on but there was nothing I liked. I was aware that… Read Full Review

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Candycat's Comment

Written on: 24/05/2014

Totally agree with you, Romans returns policy is terrible, I realise that shops are not obliged to give a refund if the customers changes their mind, and the goods are not faulty, however it is the service we expect from high street stores, never again will Romans get my business, the returns policy really doesn't encourage customers to return again and make another purchase, they deserve to go into liquidation - the sooner the better

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★★★★★

“very happy customer”

Written on: 24/04/2014 by Holt380 (1 review written)

ordered 4 tops , very true to size Im 14 buying online hard to decide to order a 12 or 14 went with 14 and fitted well. Delivery a day earlier than expected and could track online, liked the polythene over individual garments and hangers, would definitely buy online from here again. Was free delivery as well… Read Full Review

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★★★★★

“The Leamington Store is Fantastic”

Written on: 10/02/2014

I would just like to say, I always shop at this store in particular I used to shop at Evesham Country Park, but never did really receive great customer service. Until the Leamington Spa store opened. Every single time I go into this store the Manager remembers me, knows what I like. And I'm always treated with care. I love it. All the girls are lovely, Fantastic!!!… Read Full Review

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★★★☆☆

“returns policy is putting me off”

Written on: 03/01/2014

I buy quite a few clothes here and at KLASS in a local centre. What puts me off Roman Originals is their persistent and upfront NO RETURNS NO REFUNDS, you have to exchange or get a voucher. Whereas KLASS are much more easy going. And sale items, drilled into me before I got to the counter. NO RETURN ON THIS. Well I will return it if it proves faulty, they think they can make you feel worried about returning items. And the local store at East Midlands Outlet has the most awful staff, unfriendly… Read Full Review

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★★☆☆☆

“Pay for returns!”

Written on: 26/11/2013 by ShopperMatron (1 review written)

I saw two tops which on their website looked lovely, when they arrived they were thin & of poor quality - the fit was awful. I decided to return them and to my horror discovered it would be at my expense! Why would a customer wish to pay for the privilege of trying on & returning poor quality items? I shall not be purchasing from them again & now my friends are aware of this nor will they!… Read Full Review

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★★☆☆☆

“BEWARE ....VERY DISAPOINTING REFUND POLICY AND...”

Written on: 07/10/2013 by honestreviewer48 (1 review written)

I don't want you to think that I am a serial complainer but if you can just bear in mind that I am a pensioner with a back injury and impaired vision. I saw two lovely sequined jumpers online for Christmas wear but decided to travel 40 miles to a Roman shop so that I could see them up close. I liked what I saw but due to the back injury I struggled to try on properly but just managed it. I thought they were fine but had slight doubts as I cannot see properly and on my own at that time. When… Read Full Review

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★★★★★

“Dress”

Written on: 17/09/2013

Ordered a dress from Roman, hadn't even heard of the website before so was curious. Dress arrived, perfect fit :-)! The packaging and how the dress arrived was the best service I've received, looked like it came from a dry cleaning shop. Will recommend to family and friends and will use within the future… Read Full Review

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★★★★★

“Buy with confidence”

Written on: 07/05/2013

I ordered two cotton skirts with a 15% reduction. The website stated free postage for atwo hour window but when I checked out postage was added. the following day I contacted customer service and explained, they promptly reimbursed the postage costs to my pay pal account. The skirts arrived within two days and included the hangers. Royal Mail tracking was also made available. In short I have been delighted with my shopping experience and would have no hesitation in recommending Roman Originals. … Read Full Review

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★☆☆☆☆

“Don't buy here”

Written on: 25/04/2013

Today I tried on a dress and jacket at wyevale garden centre which I liked however the dress had a stain on it. The assistant phoned the queen Eleanor branch who said they had another dress but not the jacket so I asked if I purchased the jacket and the dress was not right would I get a refund which she said yes the queen Eleanor. Branch would refund the money so I paid for the jacket and drove to the other branch. I tried the dress on but this also was stained so they had no more the same so… Read Full Review

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Laurapullen's Comment

Written on: 29/04/2013

DO NOT SHOP HERE! I agree with every word. I tried to get my money back on a blouse that shrunk in the wash. No way would they budge - I could have a credit note but no refund. They even implied I was lying as no-one else had reported a problem with the blouse. Customer Services were just as bad - they didn't want to know. I wish I'd never bought the blouse which, on closer inspection, is of very poor quality, thin cotton that didn't stand up to washing, eveno n the lowest setting. My advice would be to avoid Roman Originals like the plague.

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★★★★★

“bought for sons wedding”

Written on: 29/08/2012

i bought a dress for my sons wedding,it came within the week of ordering.the dress was beautiful and fitted perfectly all be it a little longer than i would have liked but that can be remedied.i showed it to my son and he was really impressed,thats saying something for him,i cannot fault service or product and would not hesitate in purchasing from roman originals again… Read Full Review

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★★★★★

“Amazed time and time again!!!!”

Written on: 13/02/2012 by suemart11 (1 review written)

This is the second time I've bought with Roman Originals now and they keep amazing me with the quality and sizing ALL the items I have purchased recently on line -haven't had to return anything I have had some fantastic bargains. Please continue!!!!!! More of the same I also like the additional discounts I really do like a bargain. And I will place another order as soon as I can! I can't rate the customer service team as I haven't had to deal with them at all but that should be a benefit in… Read Full Review

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★★★★☆

“Not a bad bargian. I used to be scared buying online”

Written on: 15/12/2011 by brookterer (1 review written)

I was as always nervous about ordering on line but I had seen the bolero jacket in their shop at Gloucester Quays, and it was in their sale online and I had to get it. It was perfect colour to match a dress for a wedding I am going to in the new year. The fact I could return it to the shop if not suitable was a bonus. Thankfully not necessary so pleased with it. I had visited their site a few times before but they seem to have changed the design recently which is much better for me… Read Full Review

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★★★★☆

“I'd like everyone to know...”

Written on: 15/11/2011

I LOVE ROMAN! Sorry to start a review like that but I would like to let everyone know that I have been delighted with all their products and above all with the prompt delivery and helpful staff dealing with phone orders and inquiries. Their revised returns policy means that I am able to get the size which really fits by return of post. An all round slick and professional service. Many thanks Roman, I'll be buying from you again soon. … Read Full Review

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★☆☆☆☆

“Discrimination of wheelchair user”

Written on: 19/10/2011 by Maxine Parker (2 reviews written)

My mother-in-law whilst on holiday in Clacton visited this store with her daughter, although it has wheelchair access, the changing room was too small for my mother-in-law to try on two blouses, which she purchased for £52.00. When she got home the blouses were found to be too small, she promptly took these back to the store and was refused a refund. My mother-in-law then chose two other tops but these only cost £22.00 and they would still not let her have a refund for the difference, there… Read Full Review

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★★★★★

“Keep up the good work!”

Written on: 17/10/2011

Keep up the good work. So many have given up on quality to keep prices down and turn out clothes that just don't fit or look good. You keep within the everyday woman's price range, who may not be in the workplace for whatever reason, but still wants to look good. Even your sale's are genuine. Keep up the good work & thank you. … Read Full Review

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★★★★★

“I look gorgeous in it!”

Written on: 12/10/2011

I love most of Roman Originals clothes. They are very elegant and modest. I would like to see more three quarter length sleeved tops or short sleeved dresses for summer as I like to cover my arms. I am hoping that a jacket I am looking for is stll available in one of the stores, because its just suits the dress so perfectly I simply have to have it. Delivery is fine, no complaints there hence the 5 star rating. My dress came in sealed bags and on the hanger ready to wear or go into the… Read Full Review

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★★★★★

“I used to only shop in store”

Written on: 05/10/2011

I came across Roman Originals purely by chance at a local department store only a few months ago. I have already purchased some very nice and unusual tops from the store and was pleased to discover that you sold clothes that was different from the usual high street fashions and have been very pleased with the articles purchased and you have a website too! So I don't have to limit myself anymore … Read Full Review

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★★★★★

“really took me by surprise”

Written on: 03/10/2011

Very glad that you are including larger sizes in your ranges. It is very difficult to find size 22 and above of decent quality these days. I used to shop at Elvi, but since their change of owners, they seem to have fallen by the wayside. I do hope that you will continue with the larger size range, as I do like your clothes, particularly the quality/price. I find myself visiting your stores and browsing online quite often nowadays and I'd recommend to anyone! … Read Full Review

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★★★★★

“Thank you again!”

Written on: 28/09/2011

I found that Roman Originals had a good variety of styles in stock and their on-line ordering and delivery was faultless. Although it cost me extra to send the items back which were the wrong size because I had used the size chart I would buy from you again and recommend you to my friends and family… Read Full Review

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