Roman Originals Reviews - www.romanoriginals.co.uk

Click here if this is your business
★★★★☆
4.2 / 5
84
85% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Roman Originals - www.romanoriginals.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Returns with Roman are Rubbish”

Written on: 11/01/2016 by GeorgiaLeah (1 review written)

I purchased a coat online which unfortunately has to be returned due to being too small. It seems it will cost me in the region of £6 or more to return which is not refunded. If taken back to the shop you have to have a credit note. I definitely wont be ordering online again, what a farce! I did read the terms of return but did think postage was included. Back to Marks and Spencer's no problem with returning goods to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“returns policy ”

Written on: 12/12/2015 by pvMatthews497 (1 review written)

have ordered a whole load of stuff I am now scared if it does not fit it will cost me a fortune to return it. Don't worry I will do what I did to all the other store who have now changed there policies. I wont mention name- what I usually do as someone highly techno savvy is I make sure that when you Google Roman Original the 1st thing you will see is there returns policy and warning. I have done this with quite a few store and they have changed their in store returns… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Brilliant Staff in Leamington”

Written on: 23/11/2015 by Watson95 (1 review written)

I have been a regular customer to Roman for about 1 year and have never received anything but brilliant customer service. They always have time for you and always make you feel at ease, for me it is always enjoyable going in the Leamington store, there is a great atmosphere in there and all the staff seem to get along with each other really well- which adds to the atmosphere. I never leave without a purchase and the store is a great addition to Leamington!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“fantastice ladies ”

Written on: 13/11/2015 by sandraturnbull (1 review written)

Yesterday 12/11/2015 i visited the store in crewe i was so happy with the manager and area manager help and advice i came out with a beautiful dress and small jacket and the stangest things i did not even look at the price till i got to the till. i was so overwelmed with the help and support well done ladies you both are very good assets to the company and people ike you both are very hard to find i hope Roman look after you well xxx… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Returns policy is it legal?”

Written on: 24/10/2015

I bought 4 dresses from Roman online but the quality was so poor and the sizing wrong that I decided to send them back. I discovered that if I took them back to a shop I could only get a credit note .I had to post them back at a cost of £13 .If I do not get a full refund I will be contacting Trading Standards to question "Goods and services distance selling"? framework.I wont be ordering again from Roman originals unless they change their policy on returns.Having contacted the complaints… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service on returns”

Written on: 03/09/2015 by shoppingismypassion (1 review written)

I recently purchased 2 blouses from Roman Originals , one of which was not suitable. I did not realise that their return policy was for an exchange or credit only . I do think that this should be pointed out at point of sale as they are the only shop i know of that do this, so it is not something you take into consideration when buying. I will however never buy again from Roman as 4 months later i still have the credit as haven't found anything else I would like in exchange… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing Staff”

Written on: 03/09/2015 by Wendytrill (1 review written)

I want to thank the girls at the Orpington Branch for always being so helpful. I have spent a fortune in the shop and won't go anywhere else. They remember what I have bought and recommend styles to me as well as persuading me to try on things outside of my comfort zone. I am a larger lady but they don't make any comments, in fact are very complimentary. The Manager is always helpful and polite and very accommodating and the Supervisor is the lady who helped me most with my summer wardrobe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Store Number 457”

Written on: 14/07/2015 by SueLockyear (2 reviews written)

Visiting the store number 457 in Hereford on Saturday I had the most pleasurable experience with the store manageress  who helped me out with choosing a top. She also showed me the sale rail to add to my purchase, of items that may be of interest me too, so I also bought from the sale rail. She was so helpful and very approachable that I felt I needed to leave a review. I will certainly return to this store even though I live one and a half hours drive away from this store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent shop assistant ”

Written on: 12/07/2015 by 18Butcher (1 review written)

I went to Kidderminster branch with a birthday gift that I just wanted to exchange for bigger size .finding out this shop didn't stock this particular top the assistant  I was put at ease and told to ring up during the week to see if she could help well she was fantastic. The new to is on the way to me so thank you very much to that lovely lady… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great customer service..”

Written on: 21/11/2014 by 122Morris (1 review written)

Bought a beautiful dress which when washed faded,l tried to return it to the store where l purchased it,they have a seperate roman department l was wrongly advised to contact roman directly,which l did and the girl that helped me was fantastic...She contacted the store involved and telephoned me back within 15mns to tell me l was to go in and pick up a new dress..well done roman..thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO REFUNDS - BEWARE BEFORE PARTING WITH YOUR MONEY.”

Written on: 28/06/2014 by maidmarian (4 reviews written)

Like previous reviewers, I bought a dress in the Lowrie centre in Manchester. When I tried it on at home, I found it did not match the shoes and bag I wanted it to go with. When I paid for the dress they did not tell me there were no refunds given. When I took dress back a few days later I was told I could have a gift card or choose something else. The assistant then pointed out something on the wall which was so small it could not be read. This I was told explained company policy of no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Teensk's Response to maidmarian's Review

Written on: 22/08/2014

Is this a new policy or have I just been lucky? I've just checked my receipt from a purchase last week & you're correct,it does say gift card as does the website .However,in my ignorance,I have returned [within the last month] items to a Roman concession and to the Roman store in Barnsley;asked for a refund & was given it straight back onto the credit card I paid with,both times,no questions asked!Thank goodness as the returns to store were over £100.If the gift card thing is enforced I'm afraid I won be buying again.Shame.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“BEWARE - Only buy if 100% sure you will not need to...”

Written on: 24/05/2014 by Juliao270 (1 review written)

Last year I purchased a cardigan for a wedding and tried it on in the store to make sure it fitted. When I got it home the colour did not go with the outfit. I returned it the very next day but was told I could not have a refund, only a voucher. Was told 'we like to keep the profits in the business'!!! This policy was NOT made clear when I bought the item. I returned to the store several times to try and find something else to spend the voucher on but there was nothing I liked. I was aware that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Candycat's Comment

Written on: 24/05/2014

Totally agree with you, Romans returns policy is terrible, I realise that shops are not obliged to give a refund if the customers changes their mind, and the goods are not faulty, however it is the service we expect from high street stores, never again will Romans get my business, the returns policy really doesn't encourage customers to return again and make another purchase, they deserve to go into liquidation - the sooner the better

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“very happy customer”

Written on: 24/04/2014 by Holt380 (1 review written)

ordered 4 tops , very true to size Im 14 buying online hard to decide to order a 12 or 14 went with 14 and fitted well. Delivery a day earlier than expected and could track online, liked the polythene over individual garments and hangers, would definitely buy online from here again. Was free delivery as well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The Leamington Store is Fantastic”

Written on: 10/02/2014

I would just like to say, I always shop at this store in particular I used to shop at Evesham Country Park, but never did really receive great customer service. Until the Leamington Spa store opened. Every single time I go into this store the Manager remembers me, knows what I like. And I'm always treated with care. I love it. All the girls are lovely, Fantastic!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“returns policy is putting me off”

Written on: 03/01/2014

I buy quite a few clothes here and at KLASS in a local centre. What puts me off Roman Originals is their persistent and upfront NO RETURNS NO REFUNDS, you have to exchange or get a voucher. Whereas KLASS are much more easy going. And sale items, drilled into me before I got to the counter. NO RETURN ON THIS. Well I will return it if it proves faulty, they think they can make you feel worried about returning items. And the local store at East Midlands Outlet has the most awful staff, unfriendly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Pay for returns!”

Written on: 26/11/2013 by ShopperMatron (1 review written)

I saw two tops which on their website looked lovely, when they arrived they were thin & of poor quality - the fit was awful. I decided to return them and to my horror discovered it would be at my expense! Why would a customer wish to pay for the privilege of trying on & returning poor quality items? I shall not be purchasing from them again & now my friends are aware of this nor will they!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“BEWARE ....VERY DISAPOINTING REFUND POLICY AND...”

Written on: 07/10/2013 by honestreviewer48 (1 review written)

I don't want you to think that I am a serial complainer but if you can just bear in mind that I am a pensioner with a back injury and impaired vision. I saw two lovely sequined jumpers online for Christmas wear but decided to travel 40 miles to a Roman shop so that I could see them up close. I liked what I saw but due to the back injury I struggled to try on properly but just managed it. I thought they were fine but had slight doubts as I cannot see properly and on my own at that time. When… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dress”

Written on: 17/09/2013

Ordered a dress from Roman, hadn't even heard of the website before so was curious. Dress arrived, perfect fit :-)! The packaging and how the dress arrived was the best service I've received, looked like it came from a dry cleaning shop. Will recommend to family and friends and will use within the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Buy with confidence”

Written on: 07/05/2013

I ordered two cotton skirts with a 15% reduction. The website stated free postage for atwo hour window but when I checked out postage was added. the following day I contacted customer service and explained, they promptly reimbursed the postage costs to my pay pal account. The skirts arrived within two days and included the hangers. Royal Mail tracking was also made available. In short I have been delighted with my shopping experience and would have no hesitation in recommending Roman Originals. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy here”

Written on: 25/04/2013

Today I tried on a dress and jacket at wyevale garden centre which I liked however the dress had a stain on it. The assistant phoned the queen Eleanor branch who said they had another dress but not the jacket so I asked if I purchased the jacket and the dress was not right would I get a refund which she said yes the queen Eleanor. Branch would refund the money so I paid for the jacket and drove to the other branch. I tried the dress on but this also was stained so they had no more the same so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Laurapullen's Comment

Written on: 29/04/2013

DO NOT SHOP HERE! I agree with every word. I tried to get my money back on a blouse that shrunk in the wash. No way would they budge - I could have a credit note but no refund. They even implied I was lying as no-one else had reported a problem with the blouse. Customer Services were just as bad - they didn't want to know. I wish I'd never bought the blouse which, on closer inspection, is of very poor quality, thin cotton that didn't stand up to washing, eveno n the lowest setting. My advice would be to avoid Roman Originals like the plague.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview