Roman Originals Reviews - www.romanoriginals.co.uk

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★★★★☆
3.6 / 5
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Latest Reviews

★★★☆☆

“expensive returns”

Written on: 13/04/2017 by LeonardoWright484 (1 review written)

Ordered three items online,all same size. 1 top fit, 1 top too small and 1 top too large. felt like Goldilocks Come to return by post. Cost me the price of the top I kept to return the other 2 tops. Will not order again… Read Full Review

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★★★★★

“Always good”

Written on: 02/04/2017 by duGeorge470 (1 review written)

I'm never disappointed when I visit a Roman Originals store. Always made to feel welcome. Never get bothered by staff when I look around but always helpful when needed. I am a young 60 + and have a young mind when chosing my clothes. The fashions suite all ages & are very modern in design. The size cut is very good. Plus prices are very reasonable. Their clothes, especially knitwear always wash well & keep their shape. The only downside with the store is that I wish they'd change their range… Read Full Review

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★☆☆☆☆

“return”

Written on: 28/03/2017 by Neil436 (1 review written)

bought 3 items on 21/03 value £95 when got home noticed I picked up wrong size, went back 25/3 to shop bought at thornaby Teesside they did not have size that I needed , asked for refund and I was refused said would have to put on gift card ! I was told at time I could have refund or gift card this is terrible service if item was over 28 days would understand it . if I bought the item on line I would have got a refund back to the card I paid with totally out of order should be the same in… Read Full Review

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★★☆☆☆

“$19 "membership" charge appeared out of no where! ”

Written on: 02/03/2017 by Jadiel279 (1 review written)

My account was at a zero balance for months. Then a credit report showed that this company placed a $19 membership fee on my account. After numerous emails the company kept adding finance charges every month. I NEVER asked for a " membership" the company even zinged my credit. 3 months later and NO ONE has contacted me!… Read Full Review

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★★★★★

“Great service ”

Written on: 26/02/2017 by Indecisiveshopper (1 review written)

Went into widnes store, searching for wedding outfit. The staff were really helpful, I felt like I had a personal shopper, nothing was too much trouble. I left with a lovely outfit, but no fascinator!!!! Thank you… Read Full Review

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★☆☆☆☆

“Return jacket”

Written on: 27/01/2017 by Daleh319 (1 review written)

I have always loved the clothes but never had to return anything until now , I ordered two jackets for sizing , my husband returned one to the post office and only got normal 2 no class but with proof of purchase , I have heard nothing about refund so contacted the company three times by email , they phoned me and said because it's a busy time of year could I be patient for another 7. Days , I made contact again and been completely ignored . It's almost as if anything you send back not recorded… Read Full Review

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★☆☆☆☆

“Poor Returns Policy”

Written on: 15/01/2017 by Reese403 (1 review written)

I ordered a coat online as they didn't have the sizes i wanted in store. I never thought to check their returns policy - i just assumed that the returns policy would be just the same as any large store. In fact it's appalling - you can only return to store and get a refund on a gifts card or you can return at your own cost to their Birmingham address. I for one won;t be shopping here again… Read Full Review

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Salopiangal's Comment

Written on: 05/02/2017

I totally agree.Love the clothes but many I like are only on line so you can't always be sure that size or colour will be okay.So now I g
have three separate gift cards one with 40p one with £15 and one with £20.Why can't they just be added on to same card which makes it easier to reorder.Such pity when Roman have such a good product and yet this is their downfall.Surely this could be remedied easily.

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Ajw67's Comment

Written on: 28/02/2017

Disgusted at their service. We're boycotting Roman Originals for future purchases after experiencing a similar problem. Not having the sizes in store to try on before buying so have to order online, order two sizes for best fit now leaves multiple items to be returned at our own cost for post office return or refund on a gift card in store return that is only valid for 1 year so now have around £300 worth of returns that isn't clearly stated when placing the order, I have now read the t's and c that is on a different link that is pages long before it's seen.
Come on ladies should we really have to be tricked this way to look good!
If we all make a stand they'll have to change their ways to go inline with all the other High Street and online shops to be able to survive the retail world.
LETS STAND TOGETHER TO IMPROVE OUR SHOPPING EXPERIENCE!
NOT TO IMPROVE THEIR PROFIT MARGINS BY ROBBING US BLIND!

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★★☆☆☆

“Online ordering”

Written on: 15/01/2017 by RogerMunro (1 review written)

Ordered dresses online arrived ok but tried to return to store but only offered gift card to value of return. Only get refund if I sent back by post. Cost £12.90 . If you want customers to use online ordering at least offer refunds when return to store . Will not shop at Roman again. … Read Full Review

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★★★★★

“fantastic service - delivery and customer service”

Written on: 10/01/2017 by windolene (1 review written)

I have purchased a few items from this company and the ordering, returns and delivery service is fantastic. They provide an email for despatch, tracking, etc and they always seem to come earlier than stated. They have a lovely range of products and exceptional quality for the prices. I will have to curtail my spending as it has so many lovely items … Read Full Review

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★☆☆☆☆

“appalling customer service ”

Written on: 02/01/2017 by Ozzie52 (1 review written)

My daughter bought me a coat from this store for my birthday having been told by the staff at the till that she could return the item. Long story short the coat didn't fit, probably wrongly sized, so she tried to return it to the store today, On approaching the till the assistant immediately recognised her and adopted a hostile attitude to her from the start - chanting that she had told her she couldn't get a refund only a 'gift card' as was the store policy resulting in my daughter getting… Read Full Review

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★★★☆☆

“online returns”

Written on: 26/11/2016 by sco123 (1 review written)

Ordered items online. Stupidly I didn't check the small print at the end of the returns policy. I assumed that I would be able to return items to my nearest store for refund. WRONG! I can return items to my nearest store in exchange for a GIFT CARD to the value of the goods. I now have to post the items at my own expense to get a refund. I will shop with Roman again but will not shop online… Read Full Review

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★★★★★

“Value for money, customer satisfaction, modern styles”

Written on: 25/11/2016 by AlecSantiago (1 review written)

I ordered a winter coat through the internet and when it arrived and I eventually wore it (the weather had not been cold enough!!!), I found there was a fault in the fur attachment to the hood. I returned the said coat to store 592 (Basildon, Essex) and most of the staff were extremely helpful. I was advised to reorder the coat and return the faulty one which I did. I received a refund in full within the week. I was extremely happy with the outcome. However, I must say that the manager at… Read Full Review

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★★★★★

“I love this dress”

Written on: 17/11/2016 by SantinoRivera486 (1 review written)

I ordered the jersey, eyelet, bell sleeve dress from Roman Originals online. Two days later it was delivered. Fantastic service. The dress is absolutely goegeous and is exactly as described and what I wanted. The dress size is also spot on and the quality is superb. It is worth all of the £50 I paid for it. Oh I love it and can't wait to wear it. If it was available in more colours, I would order every single one!… Read Full Review

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★★★★★

“excellent service always the best service love the shop”

Written on: 07/11/2016 by CheyanneRobb (1 review written)

Excellent shop and staff,I was in there a hour couldn't make my mind up but they helped me to the highest and beyond service that I have ever had in my shopping life. Love the shop always shop there and will continue will definitely take my friends. There cloths are of high standard, the shop is always clean and the staff are always well turned out cant say anymore but keep up the fantastic service.nothing I didn't like… Read Full Review

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★☆☆☆☆

“Don't buy from this company! ”

Written on: 06/11/2016 by Evangeline4 (1 review written)

I ordered 3 dresses online, when they came it was obvious they were too long for me, I read that there were free returns in the shop, luckily we have a local shop! When I asked to return them I was offered a gift card I asked why I would want a gift card and she said the only way to get a full refund is to send the dresses back to the company at my own cost! I will never ever buy from this store again… Read Full Review

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★☆☆☆☆

“Absolutely appalling service at every level ”

Written on: 03/11/2016 by DawnEWells (1 review written)

I recently ordered a dress online. It was too small, so I ttried to return in to my local store. I wanted the same dress but in the next size up. Unfortunately I had mislaid the delivery note but I still had the email from Roman confirming my order number etc. The staff at the Chesterfield store were utterly obstructive and unhelpful. I was informed that they could do nothing without the invoice. They refused to allow me to use their phone to call their own customer services department. I… Read Full Review

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★☆☆☆☆

“No customer service whatsoever.”

Written on: 27/10/2016 by Sienav499 (1 review written)

I bought a dress and when I tried it on it had a fault. I contacted them via e-mail to ask for a replacement, but customer services do not want to know. Once they have your money that's it, so buyer beware. They don't give refunds at their shops only vouchers, which have to be spend at that shop. If you buy via their web site the vouchers cannot used. After my experience with this company I will not be buying anything from them again. I wish that I had looked at this web site before going… Read Full Review

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★☆☆☆☆

“NO FREE RETURNS”

Written on: 26/10/2016 by benjaminnnnnnnnn (2 reviews written)

I have recently returned 2 parcels to them at a cost of nearly £20. It feels like I have paid them for the privledge of looking at their clothes. Never again - if I was aware that you had to pay for all returns I would never have used their website in the first place… Read Full Review

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★☆☆☆☆

“holiday top”

Written on: 25/10/2016 by Demarcus21 (1 review written)

Ordered a lovely top which took five days to arrive , that night I was going on holidays to Tenerife. Loved the top ordered xl ( size 16 - 18) but the top was more like a size 24 . A week later when I got home from holidays took the top back to my local store for a gift card as I knew that I couldn,t get a refund in store. I didn,t mind this as christmas is coming and I would give the gift card to my mum for xmas. Anyway all went well the lady at the store gave me my gift card and when I asked… Read Full Review

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★☆☆☆☆

“Very poor online ordering and Admin ”

Written on: 19/10/2016 by BumbleBee321 (1 review written)

I placed an order on line taking the option to change delivery address and also next day delivery ... having waited in most of the day with no delivery I tried to send email but was constantly rejected by an oddity which I didn't understand ,, choosing 3 pictures to submit email , but still rejected . So I phoned customer service and spoke to a very bored young lady .. I explained that both addresses on my order were wrong .. gave her details of both billing address and delivery address… Read Full Review

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