Roman Originals Reviews - www.romanoriginals.co.uk

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★★★★☆
3.6 / 5
131
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Latest Reviews

★☆☆☆☆

“Return jacket”

Written on: 27/01/2017 by Daleh319 (1 review written)

I have always loved the clothes but never had to return anything until now , I ordered two jackets for sizing , my husband returned one to the post office and only got normal 2 no class but with proof of purchase , I have heard nothing about refund so contacted the company three times by email , they phoned me and said because it's a busy time of year could I be patient for another 7. Days , I made contact again and been completely ignored . It's almost as if anything you send back not recorded… Read Full Review

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★☆☆☆☆

“Poor Returns Policy”

Written on: 15/01/2017 by Reese403 (1 review written)

I ordered a coat online as they didn't have the sizes i wanted in store. I never thought to check their returns policy - i just assumed that the returns policy would be just the same as any large store. In fact it's appalling - you can only return to store and get a refund on a gifts card or you can return at your own cost to their Birmingham address. I for one won;t be shopping here again… Read Full Review

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Salopiangal's Comment

Written on: 05/02/2017

I totally agree.Love the clothes but many I like are only on line so you can't always be sure that size or colour will be okay.So now I g
have three separate gift cards one with 40p one with £15 and one with £20.Why can't they just be added on to same card which makes it easier to reorder.Such pity when Roman have such a good product and yet this is their downfall.Surely this could be remedied easily.

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★★☆☆☆

“Online ordering”

Written on: 15/01/2017 by RogerMunro (1 review written)

Ordered dresses online arrived ok but tried to return to store but only offered gift card to value of return. Only get refund if I sent back by post. Cost £12.90 . If you want customers to use online ordering at least offer refunds when return to store . Will not shop at Roman again. … Read Full Review

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★★★★★

“fantastic service - delivery and customer service”

Written on: 10/01/2017 by windolene (1 review written)

I have purchased a few items from this company and the ordering, returns and delivery service is fantastic. They provide an email for despatch, tracking, etc and they always seem to come earlier than stated. They have a lovely range of products and exceptional quality for the prices. I will have to curtail my spending as it has so many lovely items … Read Full Review

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★☆☆☆☆

“appalling customer service ”

Written on: 02/01/2017 by Ozzie52 (1 review written)

My daughter bought me a coat from this store for my birthday having been told by the staff at the till that she could return the item. Long story short the coat didn't fit, probably wrongly sized, so she tried to return it to the store today, On approaching the till the assistant immediately recognised her and adopted a hostile attitude to her from the start - chanting that she had told her she couldn't get a refund only a 'gift card' as was the store policy resulting in my daughter getting… Read Full Review

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★★★☆☆

“online returns”

Written on: 26/11/2016 by sco123 (1 review written)

Ordered items online. Stupidly I didn't check the small print at the end of the returns policy. I assumed that I would be able to return items to my nearest store for refund. WRONG! I can return items to my nearest store in exchange for a GIFT CARD to the value of the goods. I now have to post the items at my own expense to get a refund. I will shop with Roman again but will not shop online… Read Full Review

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★★★★★

“Value for money, customer satisfaction, modern styles”

Written on: 25/11/2016 by AlecSantiago (1 review written)

I ordered a winter coat through the internet and when it arrived and I eventually wore it (the weather had not been cold enough!!!), I found there was a fault in the fur attachment to the hood. I returned the said coat to store 592 (Basildon, Essex) and most of the staff were extremely helpful. I was advised to reorder the coat and return the faulty one which I did. I received a refund in full within the week. I was extremely happy with the outcome. However, I must say that the manager at… Read Full Review

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★★★★★

“I love this dress”

Written on: 17/11/2016 by SantinoRivera486 (1 review written)

I ordered the jersey, eyelet, bell sleeve dress from Roman Originals online. Two days later it was delivered. Fantastic service. The dress is absolutely goegeous and is exactly as described and what I wanted. The dress size is also spot on and the quality is superb. It is worth all of the £50 I paid for it. Oh I love it and can't wait to wear it. If it was available in more colours, I would order every single one!… Read Full Review

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★★★★★

“excellent service always the best service love the shop”

Written on: 07/11/2016 by CheyanneRobb (1 review written)

Excellent shop and staff,I was in there a hour couldn't make my mind up but they helped me to the highest and beyond service that I have ever had in my shopping life. Love the shop always shop there and will continue will definitely take my friends. There cloths are of high standard, the shop is always clean and the staff are always well turned out cant say anymore but keep up the fantastic service.nothing I didn't like… Read Full Review

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★☆☆☆☆

“Don't buy from this company! ”

Written on: 06/11/2016 by Evangeline4 (1 review written)

I ordered 3 dresses online, when they came it was obvious they were too long for me, I read that there were free returns in the shop, luckily we have a local shop! When I asked to return them I was offered a gift card I asked why I would want a gift card and she said the only way to get a full refund is to send the dresses back to the company at my own cost! I will never ever buy from this store again… Read Full Review

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★☆☆☆☆

“Absolutely appalling service at every level ”

Written on: 03/11/2016 by DawnEWells (1 review written)

I recently ordered a dress online. It was too small, so I ttried to return in to my local store. I wanted the same dress but in the next size up. Unfortunately I had mislaid the delivery note but I still had the email from Roman confirming my order number etc. The staff at the Chesterfield store were utterly obstructive and unhelpful. I was informed that they could do nothing without the invoice. They refused to allow me to use their phone to call their own customer services department. I… Read Full Review

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★☆☆☆☆

“No customer service whatsoever.”

Written on: 27/10/2016 by Sienav499 (1 review written)

I bought a dress and when I tried it on it had a fault. I contacted them via e-mail to ask for a replacement, but customer services do not want to know. Once they have your money that's it, so buyer beware. They don't give refunds at their shops only vouchers, which have to be spend at that shop. If you buy via their web site the vouchers cannot used. After my experience with this company I will not be buying anything from them again. I wish that I had looked at this web site before going… Read Full Review

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★☆☆☆☆

“NO FREE RETURNS”

Written on: 26/10/2016 by benjaminnnnnnnnn (2 reviews written)

I have recently returned 2 parcels to them at a cost of nearly £20. It feels like I have paid them for the privledge of looking at their clothes. Never again - if I was aware that you had to pay for all returns I would never have used their website in the first place… Read Full Review

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★☆☆☆☆

“holiday top”

Written on: 25/10/2016 by Demarcus21 (1 review written)

Ordered a lovely top which took five days to arrive , that night I was going on holidays to Tenerife. Loved the top ordered xl ( size 16 - 18) but the top was more like a size 24 . A week later when I got home from holidays took the top back to my local store for a gift card as I knew that I couldn,t get a refund in store. I didn,t mind this as christmas is coming and I would give the gift card to my mum for xmas. Anyway all went well the lady at the store gave me my gift card and when I asked… Read Full Review

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★☆☆☆☆

“Very poor online ordering and Admin ”

Written on: 19/10/2016 by BumbleBee321 (1 review written)

I placed an order on line taking the option to change delivery address and also next day delivery ... having waited in most of the day with no delivery I tried to send email but was constantly rejected by an oddity which I didn't understand ,, choosing 3 pictures to submit email , but still rejected . So I phoned customer service and spoke to a very bored young lady .. I explained that both addresses on my order were wrong .. gave her details of both billing address and delivery address… Read Full Review

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★☆☆☆☆

“No refunds”

Written on: 19/10/2016 by Cross126 (1 review written)

My elderly mum (who struggles in changing rooms) purchased a dress but asked if she could bring it back if she took it home to try it on as she wasn't sure on the size. She was told yes. Dress didn't fit but when she took it back she was told no refund, just a gift card. She said she hadn't been told this and there was no sign in the store explaining this. She was repeatedly told no refund and felt very intimidated as the shop was empty and she was on her own. Disgusting customer service… Read Full Review

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★☆☆☆☆

“Witheld my credit”

Written on: 12/10/2016 by Hoffmangt213 (1 review written)

Rang to make a purchase as I had a £40 credit online but was told they could not access this therefor I could not use it. I as why and was told that the computers could not acces credits but I could pay via debit card. I ask to speak to a manager and was told she was not in the office this week and there eas nobody else that could deal with the problem. All sounds very odd to me… Read Full Review

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★☆☆☆☆

“Witheld my credit”

Written on: 12/10/2016 by Hoffmangt213 (1 review written)

Rang to make a purchase as I had a £40 credit online but was told they could not access this therefor I could not use it. I as why and was told that the computers could not acces credits but I could pay via debit card. I ask to speak to a manager and was told she was not in the office this week and there eas nobody else that could deal with the problem. All sounds very odd to me… Read Full Review

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★☆☆☆☆

“Will never buy here again”

Written on: 01/10/2016 by Noonanom299 (1 review written)

Spent £60 here on a dress and was told I could return it within 30 days but was never told they did not give refunds in store so was given a useless credit note which I was told I could use online or instore but this is untrue you CANNOT use this online and my store does not stock the items I want in my size. I just wish I had read the reviews before I shopped there so please be aware that you will not get a refund in store for any reason.i will never shop there again absolutely dreadful… Read Full Review

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★☆☆☆☆

“Returns Policy is costing them custom.”

Written on: 30/09/2016

My first experience of shopping online with Roman Originals will be my last and I may never purchase from any of their shops in future either. Items purchased online which are unsuitable must be returned by post at the customer's own cost and without any direction or support from the company. It cost me £10 to return a package and time I could ill afford to organise the pickup. The Roman shop nearest to me would have accepted the returns but would not issue a card refund, instead they insisted… Read Full Review

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Benjaminnnnnnnnn's Comment

Written on: 26/10/2016

I have just had the same experience. I returned 2 large parcels to them today at the cost of nearly £20!! I feel that I am paying them for the privledge of lokking at their clothes. Needless to say I will never order anything from them again!!

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