Roman Originals Reviews - www.romanoriginals.co.uk

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★★★★☆
3.9 / 5
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Latest Reviews

★★★★★

“size chart”

Written on: 24/09/2016 by drygate95 (1 review written)

hi i sent for 2 jumpers online (PENGUIN MOTIF and CONTRAST FLUFFY JUMPER)both are gorgeous and well worth the sale price of £10 although the right price of £25 was also really good for the quality of these items my problem was the sizing i measured myself and going with romans size chart i was an 18 so i sent for them when they came they would have fitted an elephant i am usually a size 16 however when complaining to roman they were very quick to send me a freepost label as it would have… Read Full Review

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★★☆☆☆

“No Refunds!!!!!”

Written on: 09/09/2016 by Austin1962 (1 review written)

I shopped in the Hartlepool store and was informed that I could only return goods within 30 days for either a gift receipt or credit note. I think this will lose a lot of customers once they realise this. I suppose they will say that there is a notice about this somewhere in the shop, but it must be a very small notice, just enough to cover their backs, no doubt. I bought a blouse for my daughter and had no idea if it would fit her as she wasn't there. Another lady who was also there said she… Read Full Review

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Lyndy60's Comment

Written on: 10/09/2016

Happened to me as well I did not no it was circled on my receipt just left it with the dress .Also bought on line same happens if you take it to the shop you get a credit note or have to postage return

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★☆☆☆☆

“No Delivery ”

Written on: 09/09/2016 by 270Phillips (1 review written)

Ordered a coat on 29/08, by 05/09 still hadn't received it. Contacted customer service, suggested that I check with my neighbours as apparently they had been in touch with Royal Mail and they said they had left parcel with them, no card had been put through my door from Royal Mail. This is the 1st time I have ordered from Roman Originals and will not order from them again, I will be trying to get a refund but I can guess from reading these reviews it's going to be impossible no doubt! I… Read Full Review

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★☆☆☆☆

“Don't buy gift card - service very poor”

Written on: 08/09/2016 by 247Gunn (1 review written)

I bought a gift card in the shop and was informed I could use it online. YOU CAN'T! I called the customer service and was informed its a new service and would be up and running in the next day or so. 10 days later still can't use it and customer services not interested and just blamed IT for it not being sorted. I asked if I could use it over the phone (which I was told I could do in the first phone call) and of course I couldn't. I then asked for a refund as I had been miss sold the gift card… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 04/09/2016 by Gramgram (1 review written)

I rang the Newton Abbot store (589) on Thursday looking for a couple of dresses I had seen on line. They put back the dresses they had for me to come in and try on. I visited the store on Friday and they put the dresses into a changing room for me, they then helped with finding other more suitable dresses and under ware, and jackets, giving honest advice. I ended up with a lovely outfit and a very pleasant experience, the staff should be commended as I hate shopping. Thank you and I will… Read Full Review

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★★★★★

“fantastic store experience ”

Written on: 02/09/2016 by Byrdfw38 (1 review written)

We went to the Yate store today (462) the service was unbelievable. I was carrying 3 dresses to try on, an assistant took them from me stating she would put them in a changing room to save me carrying them. She was on hand to comment on the fit of the dresses, honestly, it was so refreshing. Another member of staff served me at the till, explained the return policy. Again she was extremely helpful and polite. Even my husband commented on the high standard of service… Read Full Review

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★☆☆☆☆

“Disgusting customer service and returns”

Written on: 01/09/2016 by HunterEnglish253 (1 review written)

Having bought a £60 dress I was told I could return it within 30 days if not suitable there was no mention of not being able to get a refund only a credit note which I found unbelievable I have never known a shop like this .after alot of arguing I accepted the credit note and wanted to buy some more items in store but they had none of the items I wanted in my size and the assistant told me they do not order in other sizes again I found this unbelievable so I went home and tried to order online… Read Full Review

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★★★★☆

“click and collect”

Written on: 28/08/2016 by mxSmith94 (1 review written)

I am a frequent visitor to your web site and your shops, Chester in particular. Your staff are friendly and helpful. Shopping for a cruise last year l felt I had my own personal shopper. This lady knew what would suit me better than I did. I do find your sizes a bit hit and miss, which is why "click and collect" would be perfect. I don't understand why you don't offer this service or refunds. I do recommend Roman to friends with a warning about refunds and postage… Read Full Review

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★☆☆☆☆

“INCORRECT LAUNDRY LABEL”

Written on: 18/08/2016 by KylerJohnston (1 review written)

Followed label instruction and dry cleaned garment as instructed. Turned into an epic battle between dry cleaners, myself and Roman Customer Services!! Dry cleaners tried everything to resolve the issue and all we got from Roman Head Office customer service was the phone being put down after recognising it was a dry cleaning complaint. Extremely poor response from Roman and left with a £50 dress that's not fit for use after only wearing once! Disappointed to say the least and will never… Read Full Review

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★★★☆☆

“After sales Service poor”

Written on: 09/08/2016 by ChasityLeblanc (1 review written)

This must be the only retailer I know that don't offer a refund in shop or free postage when you need to return on line. I ordered 3 dresses on line (because they were out of my size in the shop) at a cost of £100, of which none of them were suitable because of bad fit, too short etc. According to their policy I am not entitled to a refund if I take them back to store. Only a credit note (which I'm pretty sure at £100 worth I wouldn't be able to use for a long time.) And quite frankly why… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/07/2016 by welshe (2 reviews written)

This shop does not give refunds, no matter how you paid, they will only give a gift voucher for their store. If you are not local the gift voucher is useless, plus they have your cash whether you like it or not! Please be aware, or you could make a very expensive mistake… Read Full Review

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★☆☆☆☆

“Terrible company with bad attitudes and no CS skills...”

Written on: 08/07/2016 by McKinley49 (1 review written)

Never in my life have i come across a company as SHOCKING as this. They operate on the basis of the customer is always wrong and listen to their lying scheming store managers that have no idea on how to treat customers. If i worked in head office i would have dismissed her pending investigation. To explain the case.... Mother brought dress for special occasion (a wedding) it was not really appropriate and wanted to return it (among other reasons i wont go into). His mums ill end stage lung… Read Full Review

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★★★★★

“mother of the bride”

Written on: 03/07/2016 by jamjam30 (1 review written)

I want into the shop near frenchgate in Doncaster for an outfit for my daughter's wedding. The young lady was extremely helpful gave me lots of dresses to try on. When I had chosen the one I liked she then fitted me with a jacket and fascinator to finish off my outfit. I would definitely recommend to family and friends… Read Full Review

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★★★★★

“Review of Roman Originals ”

Written on: 30/06/2016 by Luka475 (1 review written)

Store assistant xceptionally helpful suggested a dress I would not have tried on it was great I bought it. Excellent quality. Will definitely visit again I found a lot of in clothing sensibly priced and modern styling … Read Full Review

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★☆☆☆☆

“I visited a Roman Originals store for the first time...”

Written on: 27/06/2016 by yveoronto-vidal (1 review written)

I visited a Roman Originals store for the first time this weekend whilst out shopping with my 3 kids and partner. I asked the sales assistant if there were other stores in Essex or London as I wanted to purchase a couple of tops but didn't want to try them on in the store and I wasn't sure if they would be the perfect fit.I asked what size the tops went up to and was told that I had the largest size in my hands. She showed me a list of all the stores and told me that there was also an on-line… Read Full Review

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★★★★★

“Evening Gowns.”

Written on: 02/06/2016 by KillianRegan178 (1 review written)

Store 125. I`ve been successful in buying a Gown in your store in the past two years. I went back in this year with great expectations of purchasing another one, but so disappointed to find there was none in the Store. The assistants apologised as they know I`m in every year. So I went to Jacques Vert and bought one. … Read Full Review

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★★★★★

“my new favourite ”

Written on: 29/05/2016 by anniederbyshire (2 reviews written)

I have only just found Roman online! I have now purchased from them twice! The first for some holiday dresses and then for a dress for a wedding! Sizes are perfect and the quality of the dresses and other purchases are very good quality! Was a little worried my very late purchase would not arrive for me the next day but a little phone call to customer service put my mind at rest! I love my new purchases and cannot wait to wear my holiday things in a few weeks! Thanks… Read Full Review

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★☆☆☆☆

“Poor Returns Policy and Unhelpful Staff!”

Written on: 23/05/2016 by 477Campbell (1 review written)

So, my mother bought a dress from ROMAN in Phoenix Rose Garden Centre in Crews Hill, Enfield and before she paid for it she asked the sales assistant that as she wasn't sure about the dress that if she changed her mind about it once home could she bring it back? The sales assistant said yes and she had 30 days to return it. So my mum bought it and changed her mind and 1 week later returned it, only to be told that she could not have a refund but only a gift voucher or exchange instead. My mum… Read Full Review

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Yveoronto-Vidal's Comment

Written on: 28/06/2016

Did you get a refund? I have almost exactly the same situation going on right now and need to know whether I am banging my head against a brick wall.

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★☆☆☆☆

“Don't buy from here”

Written on: 30/04/2016 by Underbelly10 (1 review written)

How careful the staff are programmed to say you can return goods but fail to say no refund it has to go on a gift card.how long will this store last a warning to all that purchase goods from this company you are being ripped off.No wonder Primark are doing so well. Check the review from a lady in Barnsley who got a full refund also a company that has no clue on customer service.I will look forward to spending my gift card at a shop or shops I choose the staff will have to work hard as I will be… Read Full Review

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★☆☆☆☆

“Rubbish Returns Policy”

Written on: 24/04/2016 by Castroiw497 (1 review written)

I went to my local store to buy address for wedding, I said that I would prefer to take it home and try it on, they said fine and I did. The dress which cost £85 did not really suit me so I returned it 5 days later, only to be told that I could not have refund and would I like anything else.I argued the point, saying how was I supposed to buy anything else when I was £85 out of pocket. The assistant insisted that I would have been told there policy when I purchased the dress, but I certainly… Read Full Review

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