MyLoan.co.uk Reviews
Latest Reviews
★★★☆☆
“Glad I found my loan”
Written on: 09/06/2013
At first I thought that i was just applying for a loan through my loan and not a broker. I'd been looking for about 3 weeks trying to get a loan so that I could get my car fixed (again) and because i had bad credit from other loans in the past i wasnt getting anywhere. Although I was a bit annoyed at first that id applied to a broker i actually found that they were pritty good - like i only have to enter my details once (unless i need to change anything) and then i can apply as many times... (read more)
★☆☆☆☆
“i dont accept those behnd myloans”
Written on: 08/06/2013
10 months ago applied(well not really apllied, just put my details in) ...overnight £70 taken leaving me in the red - £70 reversed it, and it was re reversed by myloans... (reversed it 3 times) the company wants proof in writing that the visa dispute is canceled before issueing refund minus a £5 admintration fee. they know it was cancelled as my bank told them and me probably cost me £70 in phone calls and my mind/time currently trying my best to get it... even sent self addressed... (read more)
Benteke's Comment
Written on: 08/06/2013
its funny how the ration is cose to 113 to 7 brilliant for this loan....
are the few that rates this loan company their employess?
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Benteke's Comment
Written on: 08/06/2013
company is set up to target the vulnerabel... what strong beacons of liight and dignified beings they are
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★☆☆☆☆
“scam beware”
Written on: 06/06/2013 by emilyshaw (1 review written)
i phoned 33 days ago toget my refund they sent me email form for cancalation was told it will take maximum of 30 days a still dont have my 69 pound back phoned twice and said first it takes 3 days now say 5 days to go in my bank and still isnt in there. i will be seeking legal advice of my dad who is a lawyer and im going to watchdog and trading standards. please avoid them you think you a signing up for a loan but actually just paying them 70 for a loan you dont even get. this happeed to me... (read more)
Smithweston's Response to emilyshaw's Review
Written on: 11/06/2013
my partner has had the same problem with a outfit called MY LOAN they took £69.99 from her bank, ( even though they are loan brokers not loan lenders ) the following day they took £1.00 then £17.00 after asking the bank for details of these two payments was informed they were for film hire, ? my partner has been advised by her bank to cancel the card ( and all the problems this will effect direct debits and so on ) my loans say 30 days to refund payment after this time had elapsed were told the payment went into bank but will take five days to clear. watch this space please advise any and all persons to avoid this uk based company.
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★☆☆☆☆
“They take money from your account”
Written on: 15/05/2013
These people rip you off they take money from your account and then offer a loan you cannot get. DO NOT DEAL WITH LOAN BROKERS> (read more)
★☆☆☆☆
“DO NOT USE!!! This company take advantage of...”
Written on: 09/04/2013
DO NOT USE!!! This company take advantage of struggling vunerable people with poor credit I applied for a loan with this company and nowhere did they advise they would charge me a fee especially a fee of the excessive amount of £70.00 !! Surely if you are appling for a loan you are not in a finacially great position and obviously cannot afford to be giving away £70.00 for a company to "look" and not guarentee you a loan! I was stupid for trusting a company with my bank card details... (read more)
Roobs's Comment
Written on: 26/04/2013
hi sorry to say I had this problem felt like I was paying 70 pound to just look at there web site
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Shamus100's Comment
Written on: 23/05/2013
I did the same but phoned them up,they promist a refund whitin 30 day.
After 30 days still no refund,i phoned them again and they now say i will be refunded in 3-5 days.......
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Deppy6's Comment
Written on: 29/05/2013
I hope you get this money , i cant believe they get away with it.
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Deppy6's Comment
Written on: 29/05/2013
I hope you get this money , i cant believe they get away with it.
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Deppy6's Comment
Written on: 29/05/2013
I have just had the same thing happen to me i get 90 pounds a week wages, and this company have just taken this money off me. how are they getting away with it. I am now left with 20 quid to live on for week . i feel like such a fool.
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Carolwren's Comment
Written on: 07/06/2013
you are so correct. I did the same thing. How stupid of us.I really would like find this company or people wren Burton wren0125@aol.com
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★★★★☆
“Really pleased”
Written on: 08/04/2013 by Lucy79Wright
I wasnt actually lookin for a broker when found my loan, but the site was easy to work and the information was in front of me so it felt safer than just goin straight to a loan company. really like the members part too and the choice of loans! (read more)
Pdlavenger's Response to Lucy79Wright's Review
Written on: 21/05/2013
Employee of Myloan no doubt.
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Benteke's reply to Pdlavenger's Comment
Written on: 08/06/2013
he's really happy and likes the members part too .. i wonder if he can be accountable for 2, 3 , 4000 or more of these transactions.... whats his name, where does he live
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★☆☆☆☆
“Loan companies”
Written on: 02/04/2013 by koolkat4
I applied for a few loans as I was in need of a 30 day loan to get maternity items. I looked at my bank account today and I have had over £160 come out of my account through 5 different 'loan companies' all of which never gave me a loan! Loan companies shouldn't be able to take your money this easily! (read more)
★★★★☆
“Does what it says on tin”
Written on: 28/03/2013
No problem at all with this site - read the terms and conditions and it did exactly what it said on the tin.Do people not read the terms first especially before putting card details in online?? (read more)
Benteke's Comment
Written on: 08/06/2013
didnt know the loan came in a tjn
do i read the terms and conditions, must be 20 pages ? did you read them
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Pdlavenger's Comment
Written on: 08/06/2013
Most people do. Sad to say that companies like this are adept at hiding this charge with head lines such as "Enter your card details here to confirm your loan" Deliberately misleading. It also makes statements such as "This amount will be debited from your loan account within 30 days" . This gives the impression that the "minimal fee" they are charging will be incorporated in the final loan amount. After all if they stated the plain truth ie: " We will debit £70 from your bank account immediately, regardless of whether or not enough money is in your account ( we know the chances are small otherwise why would you be looking for a expensive short term microloan) and we have not yet began searching for your loan product yet. Who would sign up to that? No-one so they find barely legal ways of hiding this. Dispicable behavior. Everyone should formally complain to the FSA and not give up till their money is returned. Dont forget to charge 8% interest and insist they compensate you for any other loss arising from their misselling.
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Benteke's Comment
Written on: 08/06/2013
i reaaly like the idea of charging them interest... mine has been at least 10 months... (what about phone calls? phoned them at least 20 times each call because they make you hold for so long , the minum of 30mins up to 60 or more mins) whats the fsa? can i charge them for my mispent time contacting them , my bank and other stuff? and how would i do this?
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Pdlavenger's Comment
Written on: 09/06/2013
The bottom line in charging them interest and making them liable for your financial losses resulting from their actions lies in proving Misselling.
What people need to remember is that the T&C`s are NOT LAW so therefore can be challenged.
The FSA is the Financial Services Authority, its worth reporting MyLoan to them if only to make up the number of complaints. Its the OFT, the Office of Fair Trading that are your friend here.
I am in the process of putting together a pack/tool kit which will assist people dealing with these people. But in the meantime i would strongly suggest 2 courses of action that everyone should take. 1: record any phone calls. I have done this by taking calls on my house phone and recording them on my mobile. You do not have to tell them you are recording them and if they behave they have nothing to worry about. My experience is they become abusive, make sure you record it.
2: Make an account on the consumer action group, its free. They have an entire section on Payday loan sharks and how to deal with them. I dont know if they have PM facilities on this site, if they do drop me a PM.
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★★★★★
“MyLoan £69.99 Brokers fee”
Written on: 27/03/2013 by MrBigToez (1 review written)
I applied for a loan 4 months ago. 18th march £69.99 was taken from my account. Today i rang 0844 288 0444 (www.myloan.co.uk) I told them what the bank told me to do... Ring and tell them you want to enquire about the "Cancellation and Refunds policy" they will ask for ur details, give them your email address.. they will send you a cancellation form straight out.. if you send it straight back they will try and get the funds straight back to you (30 day maximum period) Hope this helps. (read more)
Benteke's Response to MrBigToez's Review
Written on: 09/06/2013
well.. i had to waith 6 months i was told by rip off britan
and the company doesnt offer refunds especially without making you wait.. 30 days you say..ok let me know how you get on... i was duped aug 2012
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★★★☆☆
“Straight forward”
Written on: 25/03/2013
I signed up and the process was really easy to follow. Its not just a site for payday loans - they do loads of different things like unsecured loans as well. Checked all t&c's first so don't really understand why people would complain if they didnt check them first?!! (read more)
Pdlavenger's Comment
Written on: 08/06/2013
Most people do. Sad to say that companies like this are adept at hiding this charge with head lines such as "Enter your card details here to confirm your loan" Deliberately misleading. It also makes statements such as "This amount will be debited from your loan account within 30 days" . This gives the impression that the "minimal fee" they are charging will be incorporated in the final loan amount. After all if they stated the plain truth ie: " We will debit £70 from your bank account immediately, regardless of whether or not enough money is in your account ( we know the chances are small otherwise why would you be looking for a expensive short term microloan) and we have not yet began searching for your loan product yet. Who would sign up to that? No-one so they find barely legal ways of hiding this. Dispicable behavior. Everyone should formally complain to the FSA and not give up till their money is returned. Dont forget to charge 8% interest and insist they compensate you for any other loss arising from their misselling.
Unsecured = extortionate rates. Avoid these bottom feeders like the plague.
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See next 10 reviews
Showing 1 - 10 of 114 Reviews
★☆☆☆☆
“I stupidly entered my details in to a broker site by...”
Written on: 24/03/2013 by toda (1 review written)
I stupidly entered my details in to a broker site by mistake. They then took the 69.99 out of my account, even though I had no direct dealings with them. Note everybody - NEVER USE A BROKER for a payday loan. For those of you who fell victim. Phone your bank and dispute the transaction as fraud (the truth) they have to give you a refund while they investigate. My bank tried to fob me off untill I reeled off the following from The FSA website: 'Your bank must refund an unauthorised... (read more)
★☆☆☆☆
“This Company Has Illegally Taken My Money”
Written on: 20/03/2013 by BS999 (1 review written)
I never even applied to this company for a loan and they took £69 from my account, nor did I even receive a confermation email to let me know how much and when the money was going to be taken out of my bank. I contacted my bank and they have refunded the money back to me and are undergoing an investigation. As for their terms and conditions - I don't think any one in their right frame of mind would pay £69 just to be connected to a company who can lend them money. Loan brokerages should... (read more)
★☆☆☆☆
“DISGRACE...SCAM!!!”
Written on: 19/03/2013 by Mrs.Tayz (1 review written)
This site is a complete disgrace.. (read more)
★☆☆☆☆
“DISGRACE”
Written on: 19/03/2013
I have literally just checked my bank statement and myloan has taken out a 70.00 charge and i dont know why when i haven't even taken a loan with them. It is an absolute disgrace i have looked at my whole statement and my loan isnt on there only to take out money i am really annoyed. i applied for a totally different loan and now that money has gone out of my account i am unable to have the loan i actually applied for due to it making me go over my overdraft so now i have literally no money... (read more)
Pdlavenger's Comment
Written on: 08/06/2013
Dispute the transaction through your bank. What this outfit have done is deliberately mislead you. Contact the company and ask for a refund form, it has to be given within 30 days. Also any financial inconvenience you have suffered from their actions should be compensated. Dont give up. report them to the OFT and the FSA. The more people who do it, the better the chances of getting these sharks stopped. I am currently legally looking into filing a en masse complaint about this broker and others similar. Anyone interested in joining ( its free) and adding their story/complaint , leave a reply here and il get back to you all.
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★☆☆☆☆
“please stay away”
Written on: 18/03/2013
Along with many others on here I was looking for a loan to tide me over. This company claim to offer loans but are only brokers. When I spoke to their customer service department about refunding my money he was very rude and I was told I would have to wait 30 days. I will contact my banks fraud department and if I don't receive a refund the financial ombudsman. They should not be allowed to get away with this. Daylight robbery preying on the poorest and most vulnerable. A disgrace. I shall... (read more)
Pdlavenger's Comment
Written on: 08/06/2013
Report them anyway. Its unlikely your money will be returned within this deadline. Dont forget to add 8% interest to the refund amount. Reporting them ensures they take you seriously and are more likely to refund. Threatening them goes in one ear and out the other.
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★☆☆☆☆
“TOTAL RUBBISH”
Written on: 15/03/2013
id applied for a simple 100 payday loan which was all great till i put my bank details in to now find out i wont be recieveing any money but i will be charged 69.99 for applying. As soon as my bank details were in there hands anything to do with the pay day loan had dissapeard and when trying to contact them via there site Nothing would send all i got was please try again over and over! not happy this site NOBODY USE IT!!!!!!! There is alot of this on the net i wish id had checked the... (read more)
★★★★★
“Brilliant service”
Written on: 14/03/2013
I read the terms and conditions and understood what I was signing up for unlike some of the idiots on here, as a broker they are spot on (read more)
Benteke's Comment
Written on: 08/06/2013
idiots.... ??? you probably got a sizeable loan....would you pay 70 for a 50 loan to feed youre family???
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Pdlavenger's Comment
Written on: 08/06/2013
Probably gets his/her paycheck from them too.
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Pdlavenger's Comment
Written on: 08/06/2013
There has been a think tank somewhere paid silly amounts of money to dream up ways of legally misrepresenting the costs and how to make them practically unnoticeable to the customer. Nobody likes to be made to feel an idiot and when the customer see`s a much needed sum of money leave their accounts for no reason, its not unreasonable to assume they are upset and feel daft. So they contact the company who says rubbish like " you too stupid to read the Ts&Cs? Customer feels too silly to contact their banks and other agencies that could help, Brokers gets away with it. I keep saying it people. REPORT THEM to the OFT and the FSA.
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★☆☆☆☆
“Where has my money gone??”
Written on: 13/03/2013
I haven't even signed up to anything from my loans. I only found out that that had taken money from my account when I went to purcherse some shopping on my bank card and it declined. I have sent 4 emails and haven't heard anything back from them, after them taking this money it left me when no money in my account, they don't think about when it leaves people with no money in there bank account, it is a joke. If I don't hear anything within 24 hours I am going to go see a solicitor and I'm... (read more)
Pdlavenger's Comment
Written on: 08/06/2013
Reply here if you still need help.
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★☆☆☆☆
“Myloan took 69.99 out my account”
Written on: 16/01/2013 by Jackiejackie190 (1 review written)
As many of yourselves Myloan took 69.99 out my account without my consent. Here is how you sort it out. Phone them and ask to cancel your membership and to give you a refund, ask for them to email you the loan cancellation form fill it out email them back and ask them to email you back saying your membership has been cancelled and that you will be getting your refund. You have a 14 day cooling off period to when you registered if you cancel your membership within that time you will get a... (read more)
Lynda-Lou's Response to Jackiejackie190's Review
Written on: 22/01/2013
Hi I went onto my loan website the other day and now i'm panicking!! All I wanted was a quick £50 paid directly into my account in 15 minutes, i applied was accepted got an email saying about processing but also other lenders were in my email like provident etc. I realised they were gonna rob me of £69 after reading your post. I have now canceled my card but can they still take the £69 out? I don't want them to swipe it. How long after you applied did they take it out of your account?
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Lkirkwood's Response to Jackiejackie190's Review
Written on: 25/02/2013
Hiya, im in the same situation. Can you tell me the number i have to phone or my loans email? Thanks.
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Sharonlouiserutter's Response to Jackiejackie190's Review
Written on: 27/02/2013
hi i have just found out that they took 69 pound out of my bank can u email me the phone number and there email address .That would heip me alot as i am a single mum with 2 kids and that was my shopping money i could not buy food this week thanks to my loan
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Mitchm09's Response to Jackiejackie190's Review
Written on: 11/03/2013
me also i am not happy, i dont know which company has done this and if possible have you got the number or email address please
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Jobojehster's reply to Mitchm09's Comment
Written on: 11/03/2013
69.99 was taken out of my ccount. The company was MyLoan and the money was taken out by a company called Enhance Financial. Call them and tell them you want a refund and they will send you a form.
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Mitchm09's Response to Jackiejackie190's Review
Written on: 11/03/2013
i have just emailed loandirect. i think that is the correct company as its not come up on my statement yet. if this website is any help to anyone
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★☆☆☆☆
“they took 69 pound out my patners account and we never...”
Written on: 07/12/2012 by chiarax
they took 69 pound out my patners account and we never even applyed a was just wondering if anyone else got there money back? am so angry then taken money out peoples bank accounts when they dont even apply! (read more)
Atead's Response to chiarax's Review
Written on: 11/12/2012
I applied and like a nupty I didn't realise they took that amount of money do when they took the money I rung them and they was happy to give me a refund, iv now been waiting 3 weeks in which I think it's disgusting when it doesn't take them that long tAke your money, whole point for applying for a loan is you are struggerling money whise!
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Vickymay91's reply to Atead's Comment
Written on: 23/12/2012
That's exactly what i say, it takes them seconds to take the money, but getting it back takes a month, today is my 29th day i've been waiting for my refund, i emailed them saying that the refund better be takin place, they replied saying the refund due date is the 24th and then they had the nerve to save "please give 5 days to clear" omg!!!!! i was fuming!!!!!
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Renbud's reply to Vickymay91's Comment
Written on: 31/12/2012
how do i go about getting a re-fund?
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Jackiejackie190's reply to Renbud's Comment
Written on: 16/01/2013
What you need to do is phone them up and say you wish to cancel the membership they have gave you and want a refund ask for the cancel form to be sent to your email fill it out email them back and ask they send email saying you are getting your refund. There is a 14 day cooling off period so if you cancel it within that time you will get the 69.99 in full but if it isn't then you will get 64.99 which by law they are allowed to keep 5 pound. You will get a refund by either putting money back in your account or by cheque within 30 days. Hope this helps.
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Pughc4001's reply to Jackiejackie190's Comment
Written on: 01/03/2013
when you called to cancel do you keep the loan payment and just pay back the company you have it with as normal or do u have to pay back the loan straight away also?
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Renbud's Response to chiarax's Review
Written on: 31/12/2012
yeah ive had this aswell ,not even got a loan!!!!
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Showing 11 - 20 of 114 Reviews
★★★☆☆
“Did anyone think to read the terms and conditions at all?”
Written on: 06/12/2012 by aenfjnhjsfbv
Did anyone think to read the terms and conditions at all? (read more)
Danielauk87's Response to aenfjnhjsfbv's Review
Written on: 06/12/2012
I finally managed to recover my money after about 28 days since I asked for the refund . To be fair , I was sure the money was gone but I thought I should give it a try and send them an email . I filled the form on the website and got a reply after 2 days. She was quite helpful and answerd my emails always in maximum 24 hours. I did write them another email before the 30 days finished to remind them they have to pay up . All together exchanged about 5 emails.
Try getting in contact with them, I think she's the only nice person in that company . Hope this helps especially the lady with the 9 month old baby .
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Renbud's Response to aenfjnhjsfbv's Review
Written on: 31/12/2012
theve taken £69 out of my account without permission.which as left me broke,and i would suggest as this amounts to online fraud,that everybody else shouild do the same and report to national fraud investigation unit,and the police(local).03001232040..i am having to send email to customersevices@myloan.co.uk.to try and get refund.
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★☆☆☆☆
“WILL STEAL YOUR MONEY!”
Written on: 05/12/2012 by mlkndn
Took 69.99 from my account and getting it back is going to take 30days apparently! I sent in about 20 emails all saying cancel and refund my money and finally got a response with a form to fill out then received an email stating 30 days to get my money back. not sure if 'Katie' is even real or just a fake name to stop complaints reaching them. Horrible service and they take your money within one day but 30 days to get back. (read more)
Michmac's Response to mlkndn's Review
Written on: 06/12/2012
I just got conned too. How long did it take to receive your money back?
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Elliegatley's Response to mlkndn's Review
Written on: 14/12/2012
Can you give me the email address you contacted them on? They wont even let me into my account now. Unbelievable.
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Kelly777He's Response to mlkndn's Review
Written on: 04/03/2013
hey i was searching for a loan for food and ect,, and am stuck now i cant get into my my account its shocking i really need that cash back its what there are doing short of cash hense why i try for wee cash loan really unfair if you could please help send me the email and number thnks x
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★☆☆☆☆
“SCAM. SO UPSET”
Written on: 01/12/2012
Im so upset, i have a 9 month old baby and requested a loan so i could have a good christmas with her, i only had 100pounds left in my account and they took 70poudns out of it and im left with 30 pounds. im so upset seriously i cant stop crying how do these people sleep at night (read more)
Shuddie's Comment
Written on: 02/12/2012
this happened to me ,wrote to them so just waiting ,there bad news
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Mrsbarnes's Comment
Written on: 27/12/2012
I have just checked my bank online and noticed they have took money out, I have emailed then but am left with one pound to my name.
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★☆☆☆☆
“You can get your money back!”
Written on: 28/11/2012 by gpbrown81 (2 reviews written)
You do agree to term 5 of their terms and conditions when you make an application, you can get a full refund less a £5 brokerage fee if you write to them by e-mail or post. Here is what it says in their TOS: 5. Fees We charge a fee for providing a service of acting as a finance broker. We specify the fee as part of our communications with You. If You do not enter into a loan offered by lender or financier within the 6 months that we act for You. We will refund the fee less than the £5... (read more)
★☆☆☆☆
“LIVERPOOL CON ARTISTS”
Written on: 23/11/2012 by BIFFABACON8445
my LOAN.CO.UK give all the '/;P when you log on you get money taken from your account there and then when they state it only comes out in 45DAYS even when you check the id numbers at the bottom of there home page do not show anything registered at companies house read below what a load of ripoffs there just scum my loan is a trading style of loan marketing Ltd, registered office is 47 burnage Close, Liverpool, L24 2TS (registered number 07197002) we are licenced under the consumer credit... (read more)
★☆☆☆☆
“Not from what i've heard from others”
Written on: 22/11/2012 by jimmydclarke (1 review written)
new service to discuss and to stop others being ripped off by loan companies, if you could join and submit your experence we can use it to help others, i've been scammed twice myself :( (read more)
Andrey888's Response to jimmydclarke's Review
Written on: 24/11/2012
I am as well scammed twice, by this rippers, why they still working??? Green Leaf Finance=myloans, they asking to send complains only in 1 or 2 klass post, special, signed delivery will reqected. On this webpage, refund complains by email, you need to put your personal number, nobody give you. This scam team must be all behaind the bars, hundreds of victims only who posted in internet,
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Larakey100's Response to jimmydclarke's Review
Written on: 26/11/2012
write here and ask for the application cancellation and the refund
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★☆☆☆☆
“my loan.co.uk”
Written on: 11/11/2012
just logged on to get my partner a loan and we was told yes money was in his account then recived a text to say thanks for your payment , my partner went straight to the bank to find there was no money in hus account , and minus 69 pound , we have been scamed , we are reporting this to the police these are fraud people and now we have to change are band details , plz people dont use them tis is fraud and no money , dont get caught out avoid these the sharks hope police get them and iam on to... (read more)
Punknana's Comment
Written on: 16/11/2012
my son applied for a loan from my loan and was refused, they then went on to take £69.99 from his account.
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Jimmydclarke's Comment
Written on: 22/11/2012
new service to discuss and to stop others being ripped off by loan companies, if you could join and submit your experence we can use it to help others, i've been scammed twice myself :(
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★☆☆☆☆
“DIRTY CROOKS. ”
Written on: 09/11/2012
absolute scam. They STOLE £70 from my account without giving me any sort of loan or service whatsoever. I dont even know how they got my details! Had to wait a month to get my money back. Im shocked that what they do is actually legal. DO NOT GET DUPED BY THESE CON ARTISTS! (read more)
★☆☆☆☆
“Very confused Help”
Written on: 01/11/2012
I applied to myloans today and they took 69.99 out of my account I thought that was like a credit check then I pursued they only took a following 49.99 out and them asked for a garentour then they've said they will call me in the next 24 hours I'm livered after reading everyone's reviews I go away in a weeks time and now 120 pound down how can people do this disgusting!!! I hope to god I get thisomey back or there will be trouble! Has anyone ever had a pay out off this company or is it just... (read more)
★☆☆☆☆
“myloan is a scam”
Written on: 25/10/2012 by scammedbymyloan
they to my money,first £1 after 2 days £68.99, I NEVER had an aggremen with them whatso ever,its beeb weeks now saying they will refund me bu they never did,so i stopped because am loosing anther money by calling them every day. (read more)
See next 10 reviews
Showing 21 - 30 of 114 Reviews
★☆☆☆☆
“DO NOT EVEN VISIT THEIR WEBPAGE. ”
Written on: 23/10/2012 by captaingg
I was looking this site last month when I was having money troubles. I filled out the form but didn't click submit it. I looked at my bank a few days later and found that they had taken 1 pound out of my bank and as I didn't submit my bank details I was trying to work out how they got my details. After 10 minutes I realised(I'm a programmer) that they had used javascript to capture the keystrokes and send the information back to the head office. Anyway, I emailed and complained and my... (read more)
★☆☆☆☆
“representatives tell lies.”
Written on: 13/10/2012 by mogger17
I spoke to a representative on the phone and she said that no money would be taken out of my account until i accepted a loan offer. i did not accept any offer but the £69.99 was taken out of my account the next day so i complained and was told that if i cancel within 14 days i would get my money back.after 30 days. what a laugh; i have sent numerouse e/mails to Larnold@hotmail.co.uk and guess what he could.nt even be bothered to reply. what a joke company. actually its not a joke because... (read more)
Scambaiter's Response to mogger17's Review
Written on: 17/10/2012
You do realise this site isn't run by the company in question right?
I've had dealings with this company myself, I did eventually get my refund, 18 days after cancelling with them. From what I remember they didn't use hotmail email accounts either, they ended in myloan something or other, probably why you never got a response lol.
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★☆☆☆☆
“FREUD”
Written on: 13/10/2012
takes your money without authorisation stay away will not sort it out rude aggressive stay takes your money without authorisation stay away will not sort it out rude aggressive stay takes your money without authorisation stay away will not sort it out rude aggressive stay away (read more)
★☆☆☆☆
“I have been conned by MyLoan.co.uk”
Written on: 11/10/2012
I have today had #69.99 taken from my bank account by Myloan. As I did not recognise the payment immediately I had a dig around and found that I had received two e-mails from them, one saying my application had been approved and the second saying my account has been debited. I can categorically state that I do not believe I have ever willingly applied for anything with these characters. I checked the e-mails over and noticed that there was no application or customer reference as one would... (read more)
Furball1's Comment
Written on: 19/10/2012
yes, had the same experiance with them,,,,,,they keep saying they would return the money, £69-69,,,,,,,,,,still waiting afer phoning many times,,,,would never use them again, BEWARE OF THEM !
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★☆☆☆☆
“Refund”
Written on: 09/10/2012 by Rosieroonags
I have had the same problem with everyone here, looking for a quick and easy payday loan, filled out My Loans application just to find £70 taken out my account with no warning. Just a bit of advice to everyone here , you will get your refund back if you persist with contacting them. I rung and emailed every day and kept being told the same thing, that , my refund will be debited into my account within 1-5 days. I was told this 3 times until I lost patience, I threatened to contact the... (read more)
★☆☆☆☆
“Ripped off!!”
Written on: 06/10/2012
No loan, and £70 taken from my account. Fuming. I will go through the process of getting it back, though highly doubt i will. (read more)
Th72's Comment
Written on: 09/10/2012
Phone them and request a Loan Cancellation and Refund form
They will email this to you.
You can type onto it after clicking Reply in your email Inbox page.
It's a simple though poorly designed e-form type correspondence.
You are legally entitled under UK credit law to a refund of your money if you cancelled with My Loans within 14 days of "joining".
I put the latter in quotes as I have had the same experience as you.
Also you must not have used any lenders through My Loan.
Hope this helps!
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★☆☆☆☆
“Read”
Written on: 29/09/2012
I had 69.99 taken out of my account by these guys b4. I foned them the next day & was asked 2 fill out a form.Once u send it back u get an e-mail saying they will refund u within 30 days. I'm still waiting so I cnt tell u if they do but if they dnt I will be taking em 2 court! Just fort I'd share 4 any1 trying 2 get a refund, u need to fone the enhanced financial services number (read more)
Chanel999's Comment
Written on: 30/09/2012
I today have just had 69.99 taken from my account forwhat? im disgusted i have sent a email but i dont think i will be seeing this money again
30/09/2012 I hope now they have my card details they wont take anymore money
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Leo021's Comment
Written on: 04/10/2012
likewise i too have been scamed by these did not sign up with them online got a text from them saying they had a loan for me and i needed to log on and confirm my details then they took £68.99 from my account still waiting for my money back,
my freind just told me he too was scamed by this outfit who is suppose to be regulating them?
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45Commando's Comment
Written on: 25/10/2012
hi there in answer to your review ive been conned by these people so i asked barclays to refund this as i never agreed to the terms and conditions because i read them to put it straight i reported it to west yorkshire police and exsplained everything to them and got a crime number also the bank got me my money back same day also for all concerned i cancelled my card and hey presto they went back into my account and took the money out today again even after i changed to a new card with a new card it does not make sence they dont have the last 4 digits of new card to take money the pull a fast one and link it to your bank account number and sort code but funny thing is it comes up as card payment witch is impossible because they dont have new card number or last 4 digits of new card it is clearly fraud kind regard paul lee leeds stay well away from thesm, change your bank account details thats the only way you can stop these people re-entering your account hope this helps beware of MY LOANS.CO.UK
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45Commando's Comment
Written on: 25/10/2012
hi just for the record you can get your money back ive had same trouble with these people i got my money back same day and changed my card details BUT BEWARE !!! THEY SAY THEY TAKE MONEY AND LEAVE REFERNCE WITH LAST FOUR NUMBERS OF YOUR CARD GET THIS THEY DID NOT HAVE NEW CARD DETAILS BUT IT SHOWED UP ON MY ACCOUNT THIS MORNING AS CARD PAYMENT WITCH IS not right the catch is they link it to your acoount and sort code and cover there tracks buying saying card payment witch is fraud because they dont have new details so please beaware these shiester`s are nothing but conmerchants who send you a lot of rubbish witch never materialised into a loan ps they tried to take money this morning again but barclays refunded me a second time yeah great for barclays PS only way to stop it is play them at there own game these fraudster`s change your account number asap regards paul lee leeds
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★☆☆☆☆
“Has anyone seen the money again?!”
Written on: 25/09/2012 by CaityT (1 review written)
MyLoan took the £69.99 at 2am a few days ago, after hours worrying and reading reviews I emailed them 6 times quoting part '6. Cancellation' and said I want all my money back as it's not been 14 days, after filling out their pathetic cancellation form i'm left waiting for 30 days to find out if that money has gone for ever. So, has anyone actually seen that money since? (read more)
★☆☆☆☆
“Absolutely disgusting !!!!!!!!!!!”
Written on: 24/09/2012
I am absolutely livid with the way this company are treating people and the situations they are putting people in !! I am a single mother of 2 and when i went to the bank this morning to withdraw money to pay for flowers for my fathers funeral , 69.99 had been taken from my account !!! I am only claiming ESP due to the burial of my son 6 weeks ago , and have now been left 69.99 short as these selfish B######S have taken my money !! i would love for these horrible scheming selfish people to... (read more)
Caityt's Comment
Written on: 25/09/2012
I fell into the exact same trap.
Email then quoting part 6 of the terms and cons
6. Cancellation
Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to cancel your application, You must write to us. In this event We will refund your fee within 30 days of the date on which We receive your written request to cancel your application. . If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ.
They replied with a cancellation form, I sent it back and now apparently my full refund is on it's way :)
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★☆☆☆☆
“Thieves! You are tricked into paying £70. BEWARE!”
Written on: 24/09/2012
I applied for a loan and got directed to MyLoan. It asks for your personal details and that is so that they can match you with a lender. It then asks for your bank card and details for 'a payment' which then gets taken straight away and then you're left with no customer service, no one answering there phone just a recorded message. I've written to Trading Standards. It's sick how they can rob people that are obviously short of cash so are looking for a quick remedy. Dishonest and corrupt! (read more)
See next 10 reviews
Showing 31 - 40 of 114 Reviews
★☆☆☆☆
“robbers ”
Written on: 23/09/2012 by robbers
sleep well mr director hope you die takeing money by ticking a box like the size of your '''' you get ...... one day because you deserve it hope your family know how much of a .... you are but they did bring you up so i suspect there the same f...... robbing b..t.... (read more)
★☆☆☆☆
“ROBBING”
Written on: 09/09/2012
They tuck £68.99 For feck all WHats thats about ?!!1 I want a refund !!!! (read more)
Caityt's Comment
Written on: 25/09/2012
6. Cancellation
Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to cancel your application, You must write to us. In this event We will refund your fee within 30 days of the date on which We receive your written request to cancel your application. . If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ.
Reply to this comment
★☆☆☆☆
“£69.99 FOR WHAT??????????”
Written on: 05/09/2012 by Emilyj2
These robbing bas*ards took £69.99 and for what????? Does anybody know how I can claim this back?? How do I go about it?? Why can this people take this money??? Please help. I am an 18 year old girl who hasnt got a clue!! Robbing tw*ts!! (read more)
Rebecca90's Response to Emilyj2's Review
Written on: 06/09/2012
i am fuming right now! i inquired about taking out a loan but in the end decided not to. Then my payday arrives and 69.99 was taking from my account. i have sent about 2 emails direct to the company as well as emailing customer services through their website. I rang and left a message as well as speaking to two different girls and all i got was the same answer i need to write to them and wait 21days for a refund?? i kept leaving my number but noone got back to me i have had to do all the chasing! I have no written a letter which i am going to send of. All of this and i just want my money back. this should be illegal i am 21 years old girl who has bills to pay! they stole my money.
i will kick up a fuss because its appalling they can do this to someone1
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Buzzbuzzbuzz's Response to Emilyj2's Review
Written on: 07/09/2012
Report them here
actionfraud.police.uk/report_fraud
And
secure.crimestoppers-uk.org/ams.form.anonymous.asp
The reviews on here and other sites proves it.
If enough of us do this,then the police are duty bound toinvestigate.
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Dobbinhorse's Response to Emilyj2's Review
Written on: 15/09/2012
The £69.99 application charge is stated in their T&Cs, which I guessing you didn't read fully when you agreed to them. I made the same mistake and only found out when my account was £69.99 lighter. I called them, played dumb, and made out I knew nothing about any loan application. I also demanded information like the applicants IP address "so I could take it to the police". They refunded the £69.99 back into my account straight away. I was lucky and got it back. They don't commit fraud at MyLoan, they just bury important information in the T&Cs knowing most people won't read it. Good luck in getting your money back, although I honestly don't think you will. :(
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Buzzbuzzbuzz's Response to Emilyj2's Review
Written on: 17/09/2012
Hi Dobbinhorse,
I accept that people applying on the myloan website directly will be aware of the £69.99 charge,as it is clearly displayed, so therefore cannot complain.
However, many of the other reviewers on this site,(myself included) did not apply directly with myloan..
In my case, I applied through a loan broker for a payday loan for £100.
I was told on the brokers website that I was accepted and that they needed my card and bank details for ID purposes and also for the loan to be paid.
There was no mention on the broker website that the company was myloan or that a charge would apply.
The first I knew about it was when I tried to get some money from my account, only to find a charge of £69.99 paid to myloan.
Up until this point, I had never even heard of myloan.
Also, why would anyone pay 69.99 for a £100 loan !!
It is the sneaky way this company do it that I have a problem with.
Obviously the broker and myloan are connected in some way, as it appears to have happened to many others.
Mine does not seem to be an isolated incident.
At the moment, there are about 75 reviews on here which all say the same thing......
WE WERE CONNED BY MYLOAN !!!
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Caityt's Response to Emilyj2's Review
Written on: 25/09/2012
6. Cancellation
Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to cancel your application, You must write to us. In this event We will refund your fee within 30 days of the date on which We receive your written request to cancel your application. . If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ.
Reply to this comment
★☆☆☆☆
“skam”
Written on: 04/09/2012
There is also another company called loans express that charge me 69.50, my loans done the same to me and charged 69.99 with out informing me of these charges, and sent no confirmation of these transactions its a totally scam. And i will be take in further action for fraud against them. my overall rating is a fat zero but this stupid site makes u put in at least one star to process my view, what a poorly designed site, who makes this junk. (read more)
Caityt's Comment
Written on: 25/09/2012
6. Cancellation
Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to cancel your application, You must write to us. In this event We will refund your fee within 30 days of the date on which We receive your written request to cancel your application. . If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ.
Reply to this comment
★★☆☆☆
“Misleading website”
Written on: 03/09/2012
had two payments come from my account from this company over the last few days. first they took £1 then they took £68.99 called there customer service team who told me that i had been on there website and ticked a box giving permission to take this payment. said that I didnt remember ever going to there site and they told me i needed to go to the police and report it as fraud. told me they would htne investigate this and refund me after they investiagted it. i had been lookikng for... (read more)
★☆☆☆☆
“Worst Kind of Thievery”
Written on: 29/08/2012
I was looking for a payday loan online yesterday for £150 and came across this site. Nowherwe does it say it charges for a service (what service?????). I thought I was filling in a simple online application only to get a text to say thank you for your payment. £70 was taken from my accountstraightaway leaving me in dire financial straits. I wasn't looking for £150 just for the hell of it. Who are these people and how can they get away with this. I am completely outraged and upset. ... (read more)
Ginge18's Comment
Written on: 31/08/2012
i was the same according to terms n conditions u can claim it back in 14 days i have cancelled but not received a singl word
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Tinab1979's Comment
Written on: 03/09/2012
we also had this happen last tues & r waitin on a refund and it can take up 2 30 days !
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Teddyk's Comment
Written on: 01/10/2012
i spoke to my bank who advised me that there is nothing they cd do utter robbery and the banks do nothing to help
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★★★★★
“Myloan”
Written on: 28/08/2012 by Johnkhan (1 review written)
It's a con big time so stay well clear of Myloans. Some good luck for a change as I reported the theft to my bank's fraud team and they retrieved my money in 2 days!! Hats off to the RBS FRAUD TEAM. I told them that I had never dealt with this company so would they look into it. They cancelled my debit card straight away to stop further funds leaving my account and got back to me almost instantly.RESULT!! Avoid going to the company that took your money for a refund as they will make you... (read more)
Buzzbuzzbuzz's Response to Johnkhan's Review
Written on: 01/09/2012
Did you mean to give 5 stars?
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★☆☆☆☆
“richie ripped off”
Written on: 17/08/2012 by RICHIEjones
lookin 4 loan today came across this site an hey presto £69.99 gone from my bank it seems it only takes them 10 sec,s to take your money but they cant put it back in for up to 30 days funny that?!!!site didnt state about this when details where filled something funny here!! lets just see if my money is returned surley this cant be legal!!customer service (big fat... (read more)
Johnkhan's Response to RICHIEjones's Review
Written on: 23/08/2012
£69 vanished from my account too this morning .
PLEASE AVOID MYLOAN
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Sarahgould231's Response to RICHIEjones's Review
Written on: 28/08/2012
Hi i have had the exact same thing happen to me! yet they took it out i rang them they told to i had to write to them to get my refund, that was 2 weeks ago on friday and they still havent got in touch, i rang them up and they said a manager will be in touch in a minute and no one has rang me still thats been 4 days. so what do i do? do you think a ppi service will claim more money then what they took off me!!!
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Johnkhan's Response to RICHIEjones's Review
Written on: 28/08/2012
It's a con big time so stay well clear of Myloans. Some good luck for a change as I reported the theft to my bank's fraud team and they retrieved my money in 2 days!! Hats off to the RBS FRAUD TEAM.
I told them that I had never dealt with this company so would they look into it. They cancelled my debit card straight away to stop further funds leaving my account and got back to me almost instantly.RESULT!!
Avoid going to the company that took your money for a refund as they will make you wait to the extent of you giving up on them.Contact your banks fraud team and get them on the case. If you didn't send the company who took your money your details and authorisation, the fraud team should get your money back. There seem to be a lot of people that don't get their money back which is awful so I guess I'm one of the lucky ones who acted on it straight away.
:)
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Buzzbuzzbuzz's Response to RICHIEjones's Review
Written on: 01/09/2012
Do what I did.
Report it as a fraud here: http://www.actionfraud.police.uk/report_fraud
and Here: https://secure.crimestoppers-uk.org/2waycomms/login.asp
They have been getting away with this for too long.
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Caityt's Response to RICHIEjones's Review
Written on: 25/09/2012
I'm on the 30 day wait so stupid how the money vanished without my knowledge in seconds yet it takes them 30 days to pay it back
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★☆☆☆☆
“DO NOT ENTER YOUR BANK DETAILS ON MY LOAN.CO.UK”
Written on: 14/08/2012 by julielinda67 (2 reviews written)
This company preys on vulnerable people with poor credit ratings applying for loans as you apply for a loan and fill in your details this company does not reply and state we are charging you just for looking!!!! They send you a text saying thanks for payment!!! They took 69.99 and no loan!! There is light go to their website click on contact us and send a message stating you want a cancellation form sent to your email as with all contracts there is a cooling off period for cancellation make... (read more)
Stephenlee81's Response to julielinda67's Review
Written on: 17/08/2012
They are an absolute joke!! My refund is due on a bank holiday monday but neither (name removed) or her supervisor know how this works. Gotta wait till Monday when (name removed) is back in the office, the manager! Don't know what they've done all week with him not being there! They have no clue
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Buzzbuzzbuzz's Response to julielinda67's Review
Written on: 01/09/2012
This company use underhand methods to take your money..
When they ripped me off, I had not even been anywhere near myloan website.
I had used a broker who said they could provide me with a loan and they needed m card details to verify my identity.
There was no mention of any fees.
Foolishly I entered them and the next thing I knew was a text from myloan to say they had taken £69.99
I got back £64.99 as they said they were entitled to £5.00 cancellation fee, even though I did not knowingly sign up for their services.
When I rang for my refund, I asked the arrogant woman on the phone what I would have got for my £69.99 and she reeled off names of about six companies they had supposedly referred me to.
ALL THE COMPANIES SHE MENTIONED WERE FREE FOR ANYONE WHO GOOGLED THEM!!!!!
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Thetimmus's Response to julielinda67's Review
Written on: 18/09/2012
So you did get your money back? I was told thirty days and so far I'm 20 days in but feeling a bit sceptical after this whole ordeal.
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★☆☆☆☆
“Daylight robbery”
Written on: 14/08/2012
Did not authorise a payment to be taken yet they debited my card and now refuse to refund my payment. Spoke to a very rude agent named Katie and an unhelpful manager named Emily. Both do not seem to understand that they cannot just take funds from someone's account without consent. (read more)
Julielinda67's Comment
Written on: 21/08/2012
JUST STAY POLITE ASK THEM TO EMAIL YOU THE CANCELLATION FORM SAVE YOUR EMAIL COMMUNICATION AND EMAIL THEM BACK THE CANCELLATION STATING YOU DO NOT WANT THEIR SERVICES SOON AS YOU SEND THEM BACK THE CANCELLATION FORM SEND AN EMAIL THE NEXT DAY ASKING FOR THE DATE OF REFUND
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See next 10 reviews
Showing 41 - 50 of 114 Reviews
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Pdlavenger's Comment
Written on: 09/06/2013
People can apply to Amigo directly for a loan, for free. Anyone can get a copy of their credit reports for free from all 3 major agencies, not just one.
Its also very important to mention that My Loan boast of over 60 loan companies they have access to. Most of those companies will search your credit report, leaving a lot of what are called footprints, all over your credit files, thus making it even more difficult to obtain credit, as it makes you look like you are desperate for a loan.
Google autofil will help you fill in forms with your current details, saving form filling.
I can put most people here directly in touch with a PDL provider for free. I would also go as far as to say the above review is about as genuine as a £7 note.