Bella Bathrooms Reviews - www.bellabathrooms.co.uk

★★★☆☆
2.6 / 5
58
39.7% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid like the plague”

Written on: 21/09/2017 by Corinne37 (1 review written)

Customer service is absolutely awful if you have any problems they are rude aggressive and arrogant. Toilet leaked and they tried to blame the fitter! Taps were missing from the order too so had to source them elsewhere - wish I had read these reviews beforehand I wouldn't have touched them!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 18/06/2017 by ajcox100 (1 review written)

I have never been so disappointed with a service or product. I ordered a toilet and sink vanity unit which all arrived after many emails asking for a time and date, in the end it was with minimal notice but it did arrive and everything that was supposed to be there was there. All was fitted but the toilet leaked when flushed. The toilet was removed and on close inspection it was evident that it had been patched up in several places. I phoned Bella Bathrooms and the lady I spoke with said a… Read Full Review

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★☆☆☆☆

“wrong basin”

Written on: 28/02/2017 by MemphisMaher361 (1 review written)

ordered basin £88.00 charged £43.00 for delivery.Totally different basin arrived to image ,even different size,different shape,different code.17 emails,10 calls later still insisting its the right basin.Never manager or anyone of authority on duty to speak ,no refund.DO NOT USE THIS COMPANPY. Still waiting for manager to respond… Read Full Review

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★☆☆☆☆

“Terrible customer service!!!!”

Written on: 13/02/2017 by CamrynNielsen466 (1 review written)

We ordered a sink vanity unit an tap from Bella bathrooms delivery was initially quick, tap was in good condition but the vanity unit was broke beyond repair it had clearly been dropped, if the unit was new as described then I think we wouldn't have had any issues with Bella bathrooms if the items come not damage I think you could count yourself lucky, customer service is the worst we have experienced eventually after taking pictures sending them off for them to do there own investigation they… Read Full Review

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★☆☆☆☆

“Totally unprofessional”

Written on: 23/01/2017 by Adinde (2 reviews written)

I Bought a bathroom suite online. They were helpful up until the point they had taken my money. When the order arrived, it arrived without any paperwork so that the delivery driver only knew to deliver a 'pallet of stuff'. It turned out that a critical part without which installation could not take place was missing. I called and emailed within half an hour and they promised delivery within 24 hours: at that point I was impressed, because it meant that installation could still proceed as… Read Full Review

Folks70's Response to Adinde's Review

Written on: 09/02/2017

My friend used this company I looked at the terms as needed a new shower and bathroom suite. I was to be honest curious after she shared her experience. I'm glad I heard from her experience as would rather pay extra than get that stress. The website looks really good and they are high stars on trustpilot reviews I won't trust that review site now.

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★☆☆☆☆

“Rude & unhelpful”

Written on: 20/10/2016 by tonyikon (1 review written)

Sent out wrong product & then basically not interested- would suggest go elsewhere… Read Full Review

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★☆☆☆☆

“Faulty product - no refund”

Written on: 17/10/2016 by MattLondon2016 (1 review written)

I ordered a Stuart Turner water pump for £498. It arrived 1 week later than promised (I'd called to double check with them before ordering). Much worse than that though, it arrived incomplete, damaged and evidently previously used (some parts were still wet). I rang and was told to fill in the form and send it back. This I did at an extra cost of £55. That was 5 weeks ago and still no refund or reply. I rang today and was told it had been collected by the manufacturer who needed to check it… Read Full Review

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★☆☆☆☆

“Awful Company and Poor Customer Services”

Written on: 05/10/2015 by iuBateman285 (1 review written)

A company to definitely to avoid, especially if you have a problem with your order like I did. Slow, unhelpful and so bad I have had to take legal action to recover my money. Their customer services are pathetic and do not seem to know basic consumer law. I actually found them quite arrogant and despite their website, they really aren't that polished or professional a company… Read Full Review

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★☆☆☆☆

“Couldn't be worse!!”

Written on: 02/06/2015 by GW144 (1 review written)

I can honestly say this is the worst company i have ever dealt with. I can only hope that people are bright enough to read the reviews (unlike me!) before ordering. Where do i start? First of all i ordered a basin and few other bits and pieces on the 10th of May under the premise that it would be delivered in a couple of days (as stated by Bella Bathrooms). We were working to a deadline and so needed it rather urgently. We received confirmation although no delivery date. After 3 days we… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 27/03/2015 by johnywindows (1 review written)

Ordered a shower screen and door on line on Wednesday clearly stating it would be delivered in 48hrs rang them on friday and was told would have to ring back Monday rang on Monday was told the courier had it so rang courier company they had no record of delivery so rang april showers the supplier to bella bathrooms they had no record of it ether . So spoke again to bella bathrooms and a mouthy cow whos apparently a manager told me its orderd and wouldnt refund me coz it was orderd even tho the… Read Full Review

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★☆☆☆☆

“Do not buy from this company - Save your money!!”

Written on: 12/11/2014 by BrodyWard (1 review written)

This company is only interested in taking your money and not in customer service. They will take your money and if you have a problem, they don't ccare and will not replace or refund. Stay away from them and save your money!!… Read Full Review

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★☆☆☆☆

“Be Warned ! ”

Written on: 12/06/2014 by AScurry (1 review written)

Customer Service is horrendous, and it seems that they still operating in this way and no one has put a stop to it. (Never mind the fact that I think they write their own reviews on their website, and my bad review is not even published on their website). Bought a mirror from BB which was signed for by my daughter while I was at work. Upon opening the packaging that evening, the wooden frame on the mirror on both corners completely damaged. Emailed customer service the same day to say it was… Read Full Review

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★☆☆☆☆

“Fine till there's a fault then instantly deny...”

Written on: 09/04/2014 by PalomaBreen123 (1 review written)

I had a good experience of BB while the goods were not faulty. However when after 6 months my Mira digital shower stopped working they did not want to know. Mira denied my manufacturer warranty on a pretext (a claimed, unsubstantiated and undocumented incompatibility with my shower pump, nothing to do with the electronic failure of my remote controller) then Bella Bathrooms instantly said because it had been installed it was nothing to do with them. They have persistently refused to… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 26/02/2014 by LucianaKearns404 (1 review written)

Purchased a new bath and basin. ten days later we found the same bath for over £60.00 less at another on-line store. We noticed that Bella Bathrooms advertise a Price-Match feature, however when we contacted them and sent them the link to the cheaper bath they informed us that the price match didn't apply if the customer has already made the purchase. Honestly! if one would find the exact same product elsewhere why on earth would you go back to them just to get the same price! Their… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 07/12/2013 by tiger1957 (2 reviews written)

I ordered about £800 worth of bathroom items from this company, The first item to arrive was damaged and had to be replaced. When the replacement arrived, it too was damaged. The return refund procedure for this item took ages even after several phone calls. The delivery of the bulk of the items was schedule and promised for a date early in November and I stayed in all day to receive them. They did not arrive. I rang the company yet again to complain an was told by the agent that he had… Read Full Review

Bellabathroomsltd's Response to tiger1957's Review

Written on: 13/12/2013

Dear Tiger1957,

Having read this review of our company i am in disbelief that this would ever of happened?? i cannot find an order for £1000 or nearly £1000 as you have stated that was placed in November?? we have no record of any customer ever having a replacement that was also damaged on an order of this value?? as you can see from the below reviews Bella Bathrooms Ltd have a very good customer service department and none of my sales team would EVER just forget to dispatch an order, maybe the item would be delayed from us if it was a replacement but it would never be forgotten.

Bella Bathrooms have 2 contact numbers and all emails are always answered within 24hrs of receiving in to our office.

If this review is genuine then please contact us or leave your full name so i can look in to this again.

Kind Regards
Sarah

Office Manager
Bella Bathrooms Ltd

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Bellabathroomsltd's reply to Bellabathroomsltd's Comment

Written on: 17/12/2013

Bella Bathrooms response was to the first review that was posted, the review has now been changed by Tiger1957...

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Tiger1957's reply to Bellabathroomsltd's Comment

Written on: 17/12/2013

Sarah
My name is Chris Mayer. Perhaps the email I sent you on 7th Nov (10.01) and the one you returned to me the same day (10.36) will go some way to suspend your disbelief. In your reply you even state that you will be disciplining him because he admitted he FORGOT to put my order through for delivery on the day promised. If I was registered with facebook, which I have no desire to be, I would also have put my review on TrustPilot. My dealings with Bella Bathrooms were far from good and you let me down badly. I can confirm I will not be using you again. I have also sent an email to Review Centre agreeing for my details to be released to you as well as copies of the 2 emails.

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Bellabathroomsltd's reply to Tiger1957's Comment

Written on: 18/12/2013

Dear Mr Mayer,

Thank you for responding to my comments and at least now i can see from our records that you had placed 2 orders with Bella Bathrooms.

First order was dated Wednesday 29th October 2.23pm , you then rang on the 31st October 9.20am to delay the dispatch until the 4th of November to guarantee delivery on Wednesday the 6th November, you then called back the same day at 5.30pm to cancel part of your order, we cancelled the items you had requested immediately and contacted our warehouse to remove the items from the pallet that was ready to be loaded on to the lorry for dispatch that evening, delaying the dispatch of your order.

On the 1st November you contacted us to say that the Radiator that you had received direct from our manufacturers was faulty, we then arranged for a replacement to be delivered to you within 2 working days.

Once you received the replacement unfortunately this was damaged in transit from the manufactures, you then advised that you did not want another replacement , once you did not want the replacement we then arranged for the collection of the radiators the day after you received them, and then the details were passed to our accounts department to credit your account, and this was processed on the 7th November.

Kevin did admit that the pallet did not leave the evening as promised, but he did offer you an upgraded delivery service of a next day at the normal cost of £90 - FREE OF CHARGE.

Human error does occasionally occur, however as you can see we have never not answered emails and have followed up on all requests made by you immediately, unfortunately i would say that my team here at Bella Bathrooms have done there up most to help you, however we cannot control everything that is sometimes out of our hands and as i have said over the telephone and in emails to you, we apologise for the issues that you encountered.

I am sorry that you feel you would not use our company again as we do have a great team here and a lot of happy customers.

Kind Regards
Sarah

Office Manager

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Tiger1957's reply to Bellabathroomsltd's Comment

Written on: 19/12/2013

I can assure you that Kevin did not offer an upgraded delivery service whether FREE OF CHARGE or not. He did in fact inform me he could NOT guarantee delivery of my first order OR my second order for the Friday. Because of this I cancelled the orders. It was YOU who suggested this after you had already received my e-mail cancelling the orders, in an attempt to appease me and resurrect them. I agree that human error does occasionally occur, however, I suggest you consider this before making comments such as "none of my sales team would EVER just forget to dispatch an order". You should accept responsibility for your shortcomings and accept that customers will occasionally want to place adverse comments on the Review Centre. Take this one on the chin and move on.

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Paolopepper's reply to Tiger1957's Comment

Written on: 18/11/2015

Bella Bathrooms are very good at lying, ignoring and acting in a highly unprofessional manner. A classic example is this case although there are plenty more cases (including mine) that cast a very doubtful shadow over Bella bathrooms' ability to conduct reasonable customer services. Fortunately, email trails don't lie and despite Bella Bathrooms' best efforts, the truth is plain to see on this site.

Just take a look at how many items are delivered in a damaged state, forcing customers to arrange replacements, wait in for deliveries and generally inconveniencing their clients. Really do avoid them if possible, many sites will price match so save yourself the hassle and avoid!

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Report this review Read 6 Comments
★★★★★

“Great Customer Service”

Written on: 20/10/2013

I have purchased a shower pump from Bella Bathrooms and realised on delivery that one of the flexible connectors was broken. I contacted customer service by email and was asked to provide a picture of the damage, which I did. Bella Bathrooms called the manufacturer on my behalf and a replacement part was sent to me the following day. Throughout, customer services have proved curteous and efficient and I will happily use Bella Bathrooms again… Read Full Review

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★★★★★

“Great service, information on product and delivery”

Written on: 30/07/2013

We needed a replacement shower riser rail that would enable us to use existing fixings. After finding the item I thought would suit I needed some additional information. Using online chat was easy and the advisor kindly contacted me by phone to clarify things. He was really helpful, thank you. He contacted he manufacturer to check the way in which the rail was fitted and whether it was one or two screw fixings. This rail is great! It enables you to use your existing screws fixings, it has one… Read Full Review

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★★★★★

“Northern Ireland order very pleased”

Written on: 19/06/2013 by khitomer (1 review written)

I ordered a Monsoon shower pump yesterday at about 1.50pm from Bella Bathrooms, delivery is normally free for UK mainland customers but for Northern Ireland was an extra £6.99. This is not unusual for deliveries to NI but quite often the delivery takes ages to arrive. Not so from this company. I spoke to someone on the online live chat service and was advised to proceed with an online order. It was suggested that I phone back to check that there were no issues as I needed the item ASAP! It… Read Full Review

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★★★★★

“ We received our order last week as promised and would...”

Written on: 01/05/2013

We received our order last week as promised and would like to say thank you for such a prompt and professional service. We are delighted with our products (which are of a very high standard) and we're looking forward to seeing them fully fitted in our new en-suite. We will have no hesitation in recommending your company to any of our friends and colleagues in the future. … Read Full Review

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★★★★☆

“Bella bathrooms Premier shower enclosure”

Written on: 26/04/2013

I ordered a shower enclosure from Bellabathrooms to fit in with a new tray I was installing which was slightly less than the width of the room. The only enclosure i could find at a reasonable price that could be used for a space less than its nominal size was from Bella bathrooms. A nominal size of 1200mm could reduce to 1140mm which fitted in perfectly with my requirements. It arrived on time and was well packaged and the delivery company included in their charge for 15 minutes for me to… Read Full Review

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