Direct Luggage Reviews - www.directluggage.co.uk

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★★★★★
4.7 / 5
94% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Amazing customer service”

Written on: 02/04/2014 by pwotoole (1 review written)

I never write reviews but this deserved one. I come from Jersey and I often get hassle when trying to get VAT refunds from companies. Online customer service were incredibly helpful, delivery was free and the case was far cheaper than I would have paid for it here. My credit refund for VAT was sorted in seconds after payment at checkout through Paypal. All that plus 10% discount on first purchase. Best service I've received in a while… Read Full Review

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★★★★★

“Excellent service, excellent product.”

Written on: 17/10/2013

Excellent service, excellent product… Read Full Review

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★★★★☆

“Samsonite Blite Fresh”

Written on: 20/09/2013

Website easy to use and prices are very good. Not sure if Samsonite description or Direct luggage description but the colour described as Electric Blue is not a description i would use, its not blue in my opinion more like turquoise green. Luckily case not for me but partner and he ok with the colour, if it was for me think i would have been disappointed and wanted a black one. No faults with order, simple to do and delivered very quickly. Delivery company were very good and delivered at time… Read Full Review

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★★★★★

“Reliable and quick”

Written on: 19/09/2013

I happily used for a second time when I needed a suitcase at short notice for a business trip. I particularly like the way you can search for types of cases - in my case a spinner making it easy and quick to navigate the site. I did manage to buy a slightly smaller case than intended but I forgot to check the size before I went ahead. I also noticed the 'by airline' feature for cabin baggage and will certainly come here for this in the future… Read Full Review

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★★★★☆

“Replacement Luggage”

Written on: 10/09/2013

Easyjet have changed their luggage policy and we required new luggage. The luggage arrived the next day including tracking and an early warning e-mail. The Web site enabled us to select the luggage by Airline and was therefore easy to use and helpful… Read Full Review

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★★★★★

“Excellent Service and Quality”

Written on: 30/08/2013 by BobbieY (1 review written)

I needed new cabin luggage to meet Easyjet new sizes. Samsonite case fitted the bill and into the easyjet basket at check in. Very lightweight and I was surprised at just how spacious it was inside and how much I was able to fit in it. Outside pockets useful for documents. Very pleased with service, very quick delivery and useful being able to track the progress of delivery… Read Full Review

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★★★★★

“My First Stop Shop For Luggage”

Written on: 23/08/2013

High quality goods at reasonable prices. Fast delivery and good customer support. It doesn't come better than this. I'll not be looking anywhere else in future… Read Full Review

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★★★★★

“Excellent service!”

Written on: 23/08/2013 by beachchic (1 review written)

Excellent customer service, super fast delivery and great price. My order was made one day and delivered the next at the time specified in the email I received - what more can you want! Would definitely recommend… Read Full Review

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★★★★★

“Excellent service and good price”

Written on: 02/08/2013

Ordered my luggage at the weekend and it was delivered on Tuesday. Good quality product at competitive price with excellent and fast delivery service as well… Read Full Review

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★★★★★

“Efficient, Fast Service”

Written on: 26/07/2013 by sammyrae (1 review written)

Thank you ever so much for such a brilliant service. I ordered Thursday AM, arrived Friday PM. No one could do a price-beat and the 5amsonite bag is fantastic quality. The telephone help service was also very efficient - polite and accurate. Thank you 5O MUCH for being so fuss-free. I am recommending you to everyone I know!! … Read Full Review

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★★★★★

“Great service, fast delivery at a fanatastic price”

Written on: 22/07/2013

Called these guys up Monday morning to confirm delivery price to Jersey and removal of VAT. My new luggage arrived the next day and the VAT removed. Would definitely use again and recommend to friends. Thank you so much… Read Full Review

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★★★★★

“Fan-tag-stic Customer Service”

Written on: 22/07/2013 by howard-b (1 review written)

I bought two Samsonite B-Lite bags from Direct Luggage for this year's holiday. On the return journey one of the zip tags was removed in baggage handling, which is a particularly annoying thing to happen to brand new luggage. Direct Luggage Customer Services were brilliant. I would have been happy for a replacement tag to be sent out and I would fit it but the Customer Services officer would have none of it. She arranged for the bag to be collected and returned to the supplier for repair. The… Read Full Review

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★★★★★

“A case of perfect dimensions”

Written on: 09/07/2013

I had to buy this hand luggae because SleazyJet have issued new baggage size restrictions if you want to keep you hand luggage with you. the case is perfect and is actually a centimetre or two smaller so I'm well inside the limit. As expected from Samsonite, the item is well made and seems very robust. I'm very pleased with it… Read Full Review

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★★★★★

“Cheapest and fast”

Written on: 14/05/2013 by Pasdenom (1 review written)

Ordered it one day,- the cheapest price on the web. Free postage and packaging. Received it the next day at exactly the time indicated by an email You can't say that happens often… Read Full Review

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★★★★★

“First rate”

Written on: 27/04/2013

I needed a larger cabin bag to take on board a Virgin Atlantic flight as hand luggage. I found the perfect bag at a vey good price, much lower than any of the competition including Amazon. The problem was that I needed the bag quick as I was flying out in five days. I ordered the bag and despite the disclosure that the delivery could take five working days, the bag was delivered within three working days. The bag was as described including measurements that matched the airline's maximum… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 17/04/2013 by KerryEllen (1 review written)

I needed this suitcase last minute for a teenagers birthday after another company let me down. I explained the situation and the sales assistant made sure it got delivered the very next day. Was so impressed I have recommended to everyone I know… Read Full Review

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★★★★★

“Great online Shop”

Written on: 27/03/2013 by Summerjess (1 review written)

Wonderful Internet site which is easy to navigate. Going to Australia this year so replaced all our old and odd luggage with the new Worlds Lightest from IT. These were a great price and an extra discount on first orders and were delivered by courier the next day free of charge… Read Full Review

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★★★★★

“Recommended supplier”

Written on: 27/03/2013

Website very easy to use. Good price with discount. Delivery the next day, couldn't ask for more… Read Full Review

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★★★★★

“Rapid Delivery - Excellent Product”

Written on: 07/03/2013

Ordered 2 very large Rock spinner hardshell suitcases. Were delivered next day & with tracking info regularly updated. Cases excellent quality and value for money. Also a 10% discount with first order with code from Direct Luggage website :)… Read Full Review

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★★★★★

“Excellent service.”

Written on: 01/03/2013

Suitcase arrived promptly. Very satisfied with product and service… Read Full Review

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