DanZ Spas Sure Spa Reviews

Click here if this is your business
★★★☆☆
3.4 / 5
13
69% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
DanZ Spas Sure Spa - Ask a question now

Media Gallery for DanZ Spas Sure Spa

DanZ Spas Sure Spa

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“WARNING - DO NOT USE!”

Written on: 10/05/2016 by HaylieSchmitt115 (1 review written)

Do not use this company. We brought a hot tub less than a year ago (even ordering was a nightmare I should of realised then!) We are having a nightmare with Danz. We have major problems with ouR £4000 hot tub and have contacted Danz 2 weeks ago and they will not call us and just ignore calls and emails, they are impossible to get hold off. They use China shells and the quality is rubbish. the md seemS to be the sales guy, after sales infact everything. DO NOT GET CAUGHT OUT WITH THIS COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paul7971's Comment

Written on: 22/05/2016

I agree totally with these comments. We were sucked in to. We gave them a 40% deposit on a hot tub (£2400) back in November. It was a special order and we were promised delivery in January. To now we have received nothing and I've just learned that the company is now belly up.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Danz Spas' Appalling response record ”

Written on: 11/04/2016 by MikkM (1 review written)

I took delivery of a £4500 Danz Spa last August and within a few weeks it developed a major problem with the 'waterfall' feature that makes it unusable. I have been trying to get them to fix this for the last SEVEN MONTHS without any success or useful response from them. I seriously believe they are fobbing me off until the point in time when the guarantee runs out. I keep being promised action 'within a few weeks' but if I don't see an engineer to fix this permanently and properly within… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Problems since Day1”

Written on: 16/02/2016 by PaulMByfleet (1 review written)

Have had too many issues from day of ordering to consider anything above a 1 star rating: Hot tub turns up months late after a promise that it was on the next shipment. I appreciate that shipping can be out of the control of the vendor but to order in April and receive in July was a little excessive. When it did arrive the hot tub had parts that were clearly already used. The base was even wrong colour and Danz's response was to send an engineer around to paint over the base. Additionally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Customer Service”

Written on: 13/11/2014

Danz were incredibly helpful right up until the point where I placed and order and parted with my money. From that moment on my hot tub delivery has been a disaster with 3 seperate delays incurred. Each time reassurances were made that there would be no more delays but more keep occuring. The original 10-12 week delivery time has become 21 weeks! I have had to chase countless times as the customer service team show little to no interest in contacting me, keeping me informed or keeping me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kay123456's Comment

Written on: 28/04/2015

I've had the same issues waiting for a faulty part to be resolved for 6 months. Disgusting customer service and I urge anyone to steer clear. Pay that little bit more

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“FANTASTIC Ultimate Spa & TOP AFTER SALES & REPAIR SERVICE”

Written on: 10/06/2014 by Barlow2 (1 review written)

We wanted to write and thank the helpful team at DANZ as we live in the south of France and the service and help we have had, has been extraordinary. We bought our Utimate SPA 5 years ago and never had a problem until this year when we needed a spare part. Although we had been dreading this inevitable moment when a part needs changing and although it was far more complicated as we had to do everything over the phone and call for each question on technical help, the technicians were so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Superb tub, perfect service!”

Written on: 01/08/2013 by sheilajackson1966 (2 reviews written)

My initial concern, as with many people, was buying a hot tub from an online seller without seeing it first. However, after speaking to them I had no such concerns. They organised everything from the tub being built to crane hire to have it placed in my back garden as I have access difficulties due to a railway line behind my home. The quality of the spa is superb, the water heats quickly, sound quality from the speakers is great when I plug my iPod in. Would recommend Danz to anybody, much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“excellent build quality”

Written on: 01/03/2013

I purchased a sure spa 2in november 2012, it was delivered within a week, leigh at Danz has been extremely helpful and concerned with our satisfaction , this is my second hot tub following a house move , and although the connection and usage of the tub is very new i am very impressed by the build quality, and the variations to the programming for what is a reasonably priced spa, it is not overly large but more than adequate for our needs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Suea19's Comment

Written on: 24/04/2013

Wtitten by Danz hot tubs.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“A Great Purchase”

Written on: 21/01/2013 by Pellow29 (1 review written)

We ordered a spa back in October but did'nt want to take delivery until December when our garden would be ready. Danz were fantastic - they were more than happy to arrange delivery when it suited us best. The Hot Tub arrived a week before Christmas and we are thrilled with our purchase. It was very easy getting the tub delivered into position and we were able to fill the tub with water and add the chemicals with ease. This tub is Fantastic value for money. Danz were a great company to deal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Better than expected and A* customer service”

Written on: 21/02/2012

I bought a Sure 2 Spa in January 2012, for delivery in February 2012. I really needed it for my wife's birthday on 19th Feb, and although the 3 week delivery meant I wasn't actually entitled to recieve it before the 24th February, the team at DanZ were more than helpful... They arranged for it to be delivered on the 16th February, meaning I had time to arrange an electrician to hook it up prior to the birthday party. DanZ contacted me several times prior to delivery to confirm the exact time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I am very pleased with my Danz Sunset Spa. This is my...”

Written on: 25/03/2011

I am very pleased with my Danz Sunset Spa. This is my second hot tub. The last was a Dimension One, Arena (about three time the price). Having used both I feel the Danz tub is as good if not better based on the first 8 months of use. I have not had to call Danz out yet but with the Dimension One I had three call outs in as many years; and some were quite serious.

I have to say that Danz were slow on the delivery, but having spoken to Daniel on many occasions I am pleased that I stayed with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Went to my local showroom and they wanted £7,000 for a...”

Written on: 18/03/2011

Went to my local showroom and they wanted £7,000 for a 4 seater! These guys are doing is for just over £2k. Its a great investment. The quality of this product is fantastic, I was expecting something far poorer for the price if I'm honest!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Danz Spa were simpy excellent - they helped throughout...”

Written on: 11/02/2011

Danz Spa were simpy excellent - they helped throughout the delivery process, offerred advice over the phone and replaced a part as soon as I had problems with it... I would proactively recommend them to my friends and family ... particuarly as there after care service was fantastic!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“We are delighted with our Sure Spa, it is probably one...”

Written on: 11/02/2011

We are delighted with our Sure Spa, it is probably one of the best buys we have made. The quality of the spa is excellent and although we had a few problems with our spa, Daniel and his customer service team endeavour to sort them out promptly. We wouldn't change our spa for the world. It turns cold winter nights into social occasions in the garden with friends or family. We particularly enjoyed sitting out in it when the snow had fallen; it was magical. It is also easy to maintain, once you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview