Pluck Point Reviews - www.pluckpoint.com

★★★★☆
3.5 / 5
65% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Pluck Point www.pluckpoint.com
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Latest Reviews

★☆☆☆☆

“"Lost in transit" twice ”

Written on: 23/12/2014 by Scout7 (1 review written)

I highly recommend avoiding this company. The customer service is appalling, contacting them is a nightmare and getting the item you have paid for is like getting blood out of a stone. I ordered a kidkraft kitchen in November and payment was taken on the 1st of December. However despite the delivery estimate being around 14 days the item still wasn't here 3 weeks later so I phoned the helpline and was told the courier had lost it and another would be dispatched and reach me within a few days… Read Full Review

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★☆☆☆☆

“Would not recommend!! ”

Written on: 17/12/2014 by DamarionLyons410 (1 review written)

We ordered a kidkraft kitchen with PP over a month ago, delievery was meant to be 7-10 days! And still nothing's showed up. We finally managed to get hold of the company last week (after hours of trying) to be told another would be sent out and would be with us on Monday. It's now Wednesday and we still have nothing. It's a big lot of money to lose just before Xmas. And the kitchen was a main present for my daughter. We have emailed pp and phoned, left 3 messages and still heard nothing back!!!… Read Full Review

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★☆☆☆☆

“shocking customer service ”

Written on: 14/11/2014 by CeliaWelsh36 (1 review written)

dont believe their 'hassle free returns' I received a battered box that hadnt been wrapped in bubblewrap and they were rude, insisted that I bought and wrapped it in bubble wrap and carried on for so long they said it was too late to return it for a refund. Shocking customer service… Read Full Review

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★☆☆☆☆

“Hopeless customer service”

Written on: 12/11/2014 by noom (1 review written)

Went to PP because of low price. Wish I hadn't! Item was not what I expected (not their fault). However, the item developed a fault. After confirming that I could, I returned it at my own cost. After a long wait found that they didn't believe that it was faulty and only agreed to repay half of the amount I paid. Although I did manage to talk to the manager I got nowhere and was stonewalled. Despite many, many tries I cannot talk to anyone who can make a decision (if indeed I ever get past the… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 25/08/2014 by JANEVANS02 (1 review written)

Purchased Igloo Maxcold 62 Island Breeze Cooler Box and got slow delivery, badly packed so damaged on arrival I contacted them by email sent them photos of damage at their request eventually was met with rude response and refusal to replace item with undamaged one only offered a refund but I wanted the item advertised in the condition and price stated and having read other reviews people who had returned items for refund had trouble getting their money back. Have checked reviews since my… Read Full Review

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★★★★★

“ LOVE THIS COMPANY”

Written on: 29/06/2014 by Richardstockbridge (1 review written)

I cannot rate Pluckpoint highly enough, I never have issues with them, totally great all round :)… Read Full Review

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★★★★★

“Fast and convenient service.”

Written on: 20/06/2014 by Donaldnewton1023 (1 review written)

Ordered on Monday, got my package on Wednesday, no fuss, no muss. … Read Full Review

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★★★★★

“Great Service”

Written on: 09/06/2014 by markdegenis (1 review written)

The web site is easy to navigate, I quickly located what I needed. The prices were great. The ordering process was painless and standard economy delivery was much faster than I expected… Read Full Review

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★★★★★

“very helpful”

Written on: 02/06/2014 by Msnicola (1 review written)

I have used this website a number of times and few times products issues have happened by other companies but Pluck Point have been very helpful sort this out and even in the event of products from themselves they have been very helpful… Read Full Review

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★★★★★

“good value for money”

Written on: 30/05/2014 by georgousg (1 review written)

I was able to purchase Keter Pecific Cool Bar that I could not find in any supermarket for the last few years. Easy to purchase, delivery really quickly and at a great prince.I am happy to have found Pluck Point! Brilliant… Read Full Review

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★☆☆☆☆

“Totally UNrecommended”

Written on: 27/05/2014 by Sethg399 (1 review written)

Didn't receive my item, had to send a total of 24 emails and 6 phone calls, of which only about 10% were answered. Total period needed to deal with them: 50 days. Steer well clear of ever ordering anything from them… Read Full Review

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★★★★★

“ Great Prices, Great Service”

Written on: 21/05/2014 by annaedward70 (1 review written)

I recently ordered a Keter Pacific Cool Bar from this store. They responded quickly to all correspondence, delivered the item when they said they would and had the best prices I could find online. Can't think of a reason to shop anywhere else!… Read Full Review

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★★★★★

“Product arrived as promised at very good value and...”

Written on: 13/05/2014 by SeanNeill (3 reviews written)

Product arrived as promised at very good value and extremely promptly… Read Full Review

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★★★★★

“Recieved my keter pacific within 24hr of order....”

Written on: 09/05/2014 by EmmaW90 (1 review written)

Recieved my keter pacific within 24hr of order. Excellent service and quality product at low price… Read Full Review

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★★★★★

“Awesome Work”

Written on: 26/04/2014 by tomjere (1 review written)

I brought a Samsung 40 inch TV. I wouldn't hesitate to recommend this site. Price was excellent and delivery prompt. Many thanks… Read Full Review

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★★★★★

“Trustworthy Website”

Written on: 25/04/2014 by jeniferjolly (1 review written)

Item was very competitively priced. excellent communication . Can't fault and would definitely use again. … Read Full Review

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★☆☆☆☆

“DISCUSTING customer service!!!!!!”

Written on: 06/04/2014 by Clairelisa (1 review written)

We ordered a range rover for my daughter for Xmas for it to come and not work don't charge lasts 5 minutes down the road have been trying to get hold of them since Boxing Day for them to say they will do this they will do that yet nothing has been done! To this date I'm still waiting for something to be done when I CAN get hold of them which is very very rare there extremely rude and not helpful at all! Would never order from here again… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL!!!”

Written on: 27/03/2014 by RiverGauthier (1 review written)

Please take notice of all the bad reviews. This 'company' is truely awful! I have never experienced such appalling customer service (or lack of it) in all my life. I ordered a fridge on Saturday and was given an order number but received no further info at all. I tracked my order on their website for the next few days which just confirmed the product I had ordered and nothing else. Finally after three days the order tracker stated that the order had been cancelled with no explanation… Read Full Review

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★★★★★

“ Excellent Service”

Written on: 13/03/2014 by carolandrew890 (1 review written)

Easy order process, a good price and great service. The delivery was a little longer than I anticipated but a call to the store soon gave me the expected delivery date. … Read Full Review

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★★★★★

“Great Service”

Written on: 06/03/2014 by Jennimerry (1 review written)

Great services and fast delivery So far not a single problem or delayed order. Bought 20 products last year. Not a single problem. Thank you… Read Full Review

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