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Latest Reviews

★★★★★

“Great Company”

Written on: 05/08/2014 by GreekTraveller1 (1 review written)

I would like to thank Simpsons Travel for both a very good holiday and also for helping out so much with my lost luggage (laptop). The villa and the holiday rep were of the highest standard and everything ran like clockwork. On travelling back I managed to leave my laptop on the boat and Simpson's dealt with everything and it was returned within 1 week. The communicated through and called me daily with an update. This service was more than expected and as such I would use Simpson's travel… Read Full Review

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★★☆☆☆

“Not worth £5500.00”

Written on: 29/07/2014 by Forsythkx295 (1 review written)

We book last minute with simpson executive travel angi estate jasmine villa in corfu. Looked great in the photos. When we got there we where meet by the simpson agent who pointed us in the direction of the simpson car rentals and told me to phone her when we reached the villa, so she could tell the cleaner to open the gates. Our rental car was terrible and the central locking didn't work. When we arrived at the villa we received a welcome pack, which was great. On seeing the villa I was… Read Full Review

Loggedin's Comment

Written on: 10/08/2014

We booked with them on 2 occasions, to Corsica and Turkey. Once the rental car was filthy and we asked them to change it, which they did at the airport. I think that if I were not happy with the villa and paid what you paid, I would have insisted on them offering me alternative accommodation. Our experiences with Simpsons Travel has been very accommodating agents. I would ask to speak to the boss about your experience now you are back!

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Lesley1234's Comment

Written on: 11/08/2014

Thank you I think I will .. Our hire car was useless the central locking didn't work and their rep may as well not been there , she made us feel that we couldntsay how we felt and was no help .. Not a great first experience with Simpson travel , other agents where more helpful.. We paid a lot of money !

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★★★★★

“Beautiful Corsican holiday”

Written on: 18/01/2014 by RichS75 (1 review written)

Simpson Travel were excellent in organising my holiday to Corsica. The flight from Heathrow with BA is at a good time in the morning and very convenient. We were met at the airport by the very friendly and helpful representatives, who directed us to the car hire desk where we picked up our car for the short drive to our villa. The villa was amazing, in a beautiful rural setting with the sound of the birds and braying donkeys to keep you company and the neighbouring villas were far enough away… Read Full Review

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★★☆☆☆

“Unwilling to accept genuine negative feedback”

Written on: 01/01/2014 by InthelandoftheBard (1 review written)

We had travelled to Crete with Simpson in 2012 and were very impressed with the accommodation, reps, etc and hence didn't think twice about booking with them for a holiday in Corsica in 2013. Sadly our experience on the second trip was not so good. We stayed in two rental properties. One was beautiful but unfortunately it turned out to lie directly under the flightpath into the airport. As the weekend approached the number of planes increased enormously and on the Friday, Saturday & Sunday… Read Full Review

Simpsontravel's Response to InthelandoftheBard's Review

Written on: 31/01/2014

It is very important to us for our guests to share their experiences with us. As mentioned we ask for feedback from everyone returning from their holiday, so that we know which aspects are working well and where we need to improve. We apologise our initial response caused some offence and when there are short comings we do accept responsibility. I would like to reassure this reviewer that their comments were taken seriously at the time and apologise this was not conveyed in a more appropriate manner.

It is very disappointing that the reviewer has been discouraged from travelling with us again in the future, however, if they changed their mind I am confident they would have a much more positive experience. Nevertheless, I wish them all the best in their travels.

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Inthelandofthebard's reply to Simpsontravel's Comment

Written on: 14/02/2014

If my comments had been taken seriously I would have expected that the property descriptions would have been amended so that other clients could make an informed decision. There is still no reference to the aircraft noise issue at the first property, and the photos of the other are exactly the same as before - including pictures of the pool area complete with furniture that isn't there!

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K1Tty's Response to InthelandoftheBard's Review

Written on: 05/08/2014

We have just had an excellent holiday with Simpson but I do note your remarks on head office. I telephoned to ask a simple question as to what was available in the welcome pack in order not to duplicate purchases and was greeted with a sarcastic, dismissive observation from someone who obviously was of the opinion I had crawled out from under a stone. I am also now wary from your review that standard are not consistent across properties and service by reps. really useful

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Inthelandofthebard's reply to K1Tty's Comment

Written on: 19/08/2014

That's awful. How hard can it be to answer a simple question? You would like to think that they had a sort of standard-ish pack with variations according to country. It is actually quite appalling that, after having spent a no doubt reasonable sum of money with them, they should just dismiss you. Ultimately all those pesky holidaymakers are paying the wages of these 'customer service' people. I do though know exactly what you mean about being treated as if you had crawled out from under a stone. The email I received from Simpsons following the questionnaire made me feel exactly the same. I really resented (and still do) the strong implication that we were whingers out for compensation - something which genuinely hadn't even occurred to us - because we had the audacity to fill in THEIR questionnaire, which we didn't ask for, honestly. It was that attitude that put me off travelling with Simpsons in future.

The inconsistency is property standards is a real concern. Our first holiday with Simpsons was in a really lovely villa in Crete. We thought it was an excellent holiday, brilliant rep and so we expected similar standards when we went to Corsica. One of the villas did match up to expectations in one sense but was blighted by aircraft noise - if we had been told about this, as apparently we should have been, we would not have chosen to stay there.

The other villa was in need of a refurb. There were so many niggles with that property that indicated maintenance wasn't high on the owner's agenda. We were even told by the rep that the 'cleaner' was an old family retainer/friend and the owner wouldn't use someone else even though there had been complaints before! I am sure it is of benefit for Simpsons to offer accommodation that they know but they need to ensure that the standards are maintained and if the property isn't up to scratch it should be thrown off the programme. Loyalty to the owners of the properties they sell in their packages is all well and good but they need to keep the paying customer at the front of their mind!

As for the reps, the one we had in Crete with Simpsons was excellent, one of the Corsica reps was nice and was helpful. The other (in the villa with the maintenance issues e.g. one of the kitchen cupboard doors hanging off, a filthy old armchair, unkempt pool area full of old dead leaves, patio door lock broken so it couldn't be secured, etc.) just had a bad attitude. I don't think she could believe that we weren't leaping around for joy and no doubt had us down as demanding because we might want to lock all the doors when we were out! We are not by nature 'complainers' and this was the first time we had ever raised issues with a rep in more than thirty years of extensive travelling.

From the response we had from head office after answering the questionnaire that THEY sent to US, I doubt anything was done because they seemed to share this 'everything must be fine because we're Simpsons' attitude. There is still no reference to aircraft noise on the one property and no change to the photos of the other. That says it all to me.

If you are going to pay the premium that a tour operator gets for organising a holiday, in my view the least you can expect is that they can identify high quality properties commensurate with the price being paid, keep an eye on them to ensure standards don't slip and listen to their customers (without attitude) when they have legitimate complaints. If they can't do that, and can't ensure their staff are civil to people asking perfectly reasonable questions, then they don't deserve our business.

Ironically we went back this year to a simply stunning property which we found on a holiday lettings website - we were dealing with the owner, who was going to be staying in the property after us, and who happily answered all our questions. The place was immaculate.

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★☆☆☆☆

“Probably the worst holiday we have had!!”

Written on: 19/12/2013 by LAC.36 (1 review written)

We have travelled for many years with a superb travel company who this year gave up their portfolio. I spent a long time trawling the internet to look for a match to the superb service that for over six years we had received from them. We are not rich, but we save hard for quality holidays. I chose Simpson Travel based on their great website, and being a Watford girl a feeling of camaraderie to the MD's blog. After lengthy e-mails, we agreed on a 2 week 2 location holiday to Turkey. One week… Read Full Review

Simpsontravel's Response to LAC.36's Review

Written on: 31/01/2014

I was very sorry that this reviewer remains disappointed with their experiences with Simpson Travel. We had been in contact regarding their holiday during their stay and once they returned, on several occasions.

It is our priority to make sure guests enjoy their holiday and if there is a problem our local teams will do their best to assist and settle any issues. It was our understanding that both hotels responded and resolved the issues the reviewer raised during their holiday. We take customer feedback seriously and the head of our Turkey portfolio investigated the comments made by this reviewer whilst in the country with the hotels and transfer company. It was not suggested that the reviewer was not being truthful and we apologise if this was the impression given.

The comments about the private transfer that the reviewer mentions was not something that we were initially aware of and once we were, was taken very seriously. We took action, investigating and speaking with the transfer company personally.

In our communications with this reviewer we conveyed our apologies and it was not our intention to leave matters unresolved. We believed a satisfactory resolution had been met.

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★★★★★

“We have travelled twice now with Simpsons travel and...”

Written on: 06/11/2013 by rlm300 (1 review written)

We have travelled twice now with Simpsons travel and have found them fantastic on both accounts. The staff are incredibly helpful and the properties stunning! Would highly recommend!… Read Full Review

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★★★★★

“Great location friendly staff”

Written on: 06/11/2013

Lovely family hotel and very friendly and helpful staff Good lay out of rooms if you have children as they have their own space upstairs Would travel with Simpsons again and if had the chance would go back again. The hotel did its own boat trips which where fantastic… Read Full Review

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★★★★★

“Arosmari cottages crete”

Written on: 06/11/2013

Beautiful cottages and pool communal area, wonderful village with everything you need and great tavernas and bars. Simpsons service couriers etc all top notch, great place for really relaxing break or longer holiday, lots to do around and about. Highly recommend… Read Full Review

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★★★★★

“Fabulous once holiday, once again”

Written on: 26/10/2013 by Adams27 (1 review written)

Once again, Simpsons Travel have proved to be a highly reliable, friendly and super efficient travel company, with the personal touch. They really know how to provide a professional service, and genuinely seem to care about the customer; a factor that is missing so much these days from many businesses. All the planning stages of the holiday were organised by Simpsons in an efficient and informative manner. The sales consultants know their properties inside out, and were able to advise us… Read Full Review

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★☆☆☆☆

“Unprofessional, Unethical and Uninterested”

Written on: 23/10/2013 by Montalto (1 review written)

In September 2013 my wife and I went on holiday to a villa called “Gizli Ev” in Akyaka, Turkey, arranged by Simpson Travel. The photos of the mountain villa looked fantastic on their website (easily found online) as did the flattering testimonials (shrewdly selected, as we later discovered) and we paid around £1850 for the one week holiday. Unfortunately, we arrived at the villa to discover that the private pool and surrounding area were constantly covered by at least a hundred buzzing… Read Full Review

Lac.36's Response to Montalto's Review

Written on: 14/12/2013

I am so pleased and relieved to read this review, we were treated exactly the same in August 2013. We were astounded by how appallingly he responded. Indeed he was happy to post a response to my review on trip advisor before he had even responded to our e-mails and letter of complaint. I feel more confident now to post my review of this dreadful travel agent. I guess the point is not what they do well when it all runs smoothly, but the manner in which they respond when things go wrong.
Thanks Rob

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K1Tty's reply to Lac.36's Comment

Written on: 05/08/2014

I think your point regarding how a company treats customers when something goes wrong very important. What does appear is a negative consistency and reluctance on the part of Simpson to deal with valid issues. It certainly has made me wary of booking with them again.

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★★★★★

“superb service from beginning to a reluctant end.”

Written on: 20/10/2013

I am loathe to over praise Ikatha as a holiday resort as I wish to keep it to myself. It is unspoiled by commercialism and has a rustic charm of its own. This was supplemented by the excellent service offered by Simpson even when we had to leave the island early because of severe weather forecast for our due date of departure. Simpson arranged an alternative overnight hotel accommodation (which was excellent) plus funds for an evening meal at a local restaurant. In all a really great holiday… Read Full Review

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★★★★★

“Paxos Perfection from Simpsons.”

Written on: 18/10/2013 by sandrasteward (1 review written)

You can be assured that when you have a Simpson holiday you will get exactly what is promised. They have a high standard and deliver it. We wanted an attractive, peaceful and beautiful place to spend two weeks and found it at Joanna's House in Paxos. The views were breathtaking and we spent many evenings enjoying a barbeque on the patio as the sun set. The infinity pool was a good size for swimming and the garden had a number of different places to sit either in the sun or the shade. It was… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 16/10/2013

We found Simpson Travel after a Google search for "luxury villas in Kalkan, Turkey". A great company to travel with. Fantastic customer service. We made our booking with a real person - no extra costs to have a knowledgeable and friendly person to speak to. Travel documents were easy to download. The villa we booked was wonderful and our local rep really knew the area and recommended great beaches and local wines ;-) We don't usually bother to complete the end of holiday survey but on… Read Full Review

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★☆☆☆☆

“Little regard for legitimate complaints”

Written on: 05/10/2013

I used Simpson for the second time, but unfortunately have come away unlikely to use them again and all down to their failure to even acknowledge a problem. The villa itself was great (Ca'n Sion in Mallorca) The location great. The flights and hire car great. The owner great. We would have rather the local rep hadnt visited us and joined us at the breakfast table, but that was no big issue. However, the beds were appalling. 1 star hotel / bad hostel appalling. So much so that out of two young… Read Full Review

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★★★★★

“Fantastic, yet again.”

Written on: 30/09/2013 by Fizzyfish22 (1 review written)

We have traveled many times with Simpson Travel and have never been disappointed. Everyone from the booking staff, airport transport/hire car people and reps on site have been very professional and personable. The villas have all been lovely with great welcome packs and good information, although a local map would have been helpful. I always struggle with lighting in the kitchen, never very good, just the Greek way, I guess! Cleanliness is always perfect. Thank you all for another great… Read Full Review

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★★★★★

“Simpson's and Mediteran Hotel did a fantastic job”

Written on: 22/08/2013

Simpson's Travel and the Mediteran Hotel combined to give us a fantastic holiday. We had been told by a friend that the Mediteran was the best hotel they'd ever been to, but were still surprised and impressed by the rooms in our suite (sitting room with kitchenette, wet room and bedroom), the added touches (tea and coffee in the room, a lovely welcome meal, the tea and cake around the pool at 5pm every day) and the friendly personal service from the staff of both organisations. We spent quiet… Read Full Review

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★★★★★

“Monona suite,Fiskardo,Kefalonia.”

Written on: 20/08/2013 by Andycheets (1 review written)

From the moment we arrived we were in another world. The timeless room and balcony have been furnished in a traditional Greek style that befits the mood of the holiday. We hardly left the terrace only to eat and fish nearby. The town is a 10 minute walk away and when we had our fill it was a pleasure to return to the sanctuary of the terrace area. We watched dozens of boats and yachts moor up and missed several celebs in town due to our early bedtime,sad i know. A fantastic place and out… Read Full Review

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★★★★★

“30th Wedding Anniversay Holiday!! Why did we wait so...”

Written on: 13/08/2013 by mercol (1 review written)

After long deliberations about where to spend our 2013 hols we decided on Kefalonia. Partly for its history and partly for its climate. We then had to decide on travel companies and found that our criteria for a great holiday were independance(within reason), good food, close to bars and restaurants and beaches, but also peaceful; washing machine!!! We dont hire cars on holiday as my husband drives a lot for his job so didnt want this included in the package and therefore needed to be walking… Read Full Review

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★★★★★

“SIMPSONS THE BEST!!”

Written on: 25/06/2013 by ND143 (1 review written)

We booked a holday to Kalan, Turkey through Simpson's. Every detail was taken care of - all documentation completed on line prior to holiday - hire car was ready and waiting at Dalaman airport - no waiting in line to sign documents! Villa Kyra, Kalan was absolutely beautiful and of a very high standard. The detail of extras was amazing eg insect repellant, spare batteries, wine and milk in the welcome basket and each morning beautiful bread was delivered! Great rep with good local knowledge… Read Full Review

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★★★★☆

“Stunning view from a beautiful cottage”

Written on: 10/06/2013

Mulberry Cottage has been thoughtfully furnished making it feel really comfortable. Providing everything you require for you stay. The photographs on the website do live up to expectation. The views are stunning and it is the most peaceful idyllic location. A great place to unwind, enjoy the views and read a few good books! There are lots of areas, in the garden, to sit, sunbath and even relax in the shade. Feels and is very secluded and private. There is no TV channels/Sky so it is a good idea… Read Full Review

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