Hotel Travel Reviews - www.hoteltravel.com

27/180 Chok Thip Villa, Chaofa Rd., Chalong, Phuket, 83130
★★★☆☆
3.2 / 5
101
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Latest Reviews

★★★★☆

“Easy to Book!”

Written on: 03/09/2015 by Waughlm489 (1 review written)

Hotel Travel provides a wider choice of hotels especially in less known off the beat destinations.Their Chat Service is very helpful in sorting out difficulties but you may have to wait a while to get an adviser Web bookings are easy to follow and the confirmation response is quick. I found the whole process of booking with the Hotel Travel fairly stress free. I also like their Members area/personal account where you can track/change your bookings. … Read Full Review

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★★★★★

“Correct information about the hotels I choose. Best value.”

Written on: 03/09/2015

I just visited Eastern part of India and had booked hotels. I am very satisfied with the information that was provided regarding hotels. Hotels recommended was very satisfactory… Read Full Review

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★★★★★

“Easy to make reservations and had accomendations I...”

Written on: 02/09/2015 by RowanMcCaffrey77 (1 review written)

Easy to make reservations and had accomendations I needed. Easy site to navigate. Recomend highly to family and friends… Read Full Review

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★★★★☆

“great price n great services”

Written on: 02/09/2015 by 242Somerville (1 review written)

Overall satisfied wth the services n booking process given. Great job… Read Full Review

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★★★★☆

“Reservation process straightforward and confirmed”

Written on: 02/09/2015

After booking with hoteltravel.com I discovered some negative reviews of their service which got me nervous. In addition, the hotel's website claimed that there were no rooms available for my dates so I thought I may have been the victim of mischief. One week after the booking I emailed the hotel directly with the hoteltravel.com voucher attached and the hotel confirmed the reservation for two rooms. Therefore, I am very happy with hoteltravel.com service and price… Read Full Review

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★★★★★

“Superbe hôtel en pleine nature”

Written on: 02/09/2015 by 288Halsey (1 review written)

Magnifique hôtel avec un spa fabuleux. Les chambres supérieures Rajah donnent sur une végétation luxuriante. L'accueil est également très sympathique et le restaurant d'excellente qualité. Par contre, cet hôtel est déconseillé aux personnes ayant une mobilité réduite en raison de tous les escaliers qui conduisent aux chambres, à la piscine et au spa. Très bon rapport qualité - prix et proximité du centre-ville d'Ubud… Read Full Review

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★★★★☆

“satisfactory Mexico booking experience”

Written on: 01/09/2015 by Sonia404 (1 review written)

This was my first time using this particular web site. It was clear and easy to navigate. I had no problems finding the room options that I required and the whole process seemed speedy and efficient… Read Full Review

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★★★★★

“hotel”

Written on: 01/09/2015 by 263Lake (1 review written)

very good servise i would tell my fried about your coustumer service very easy to book… Read Full Review

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★★★★☆

“simple and effective”

Written on: 01/09/2015 by Marely1984 (1 review written)

reservation obtained with a few clicks at the best price… Read Full Review

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★☆☆☆☆

“bookin system is not real-time”

Written on: 31/08/2015

I have Booked “Hotel room price 126€ including breakfast” twice (for 2 rooms 4 Person+1 kid) and paid for two rooms at 20:05 (UTC+2). Received confirmation for 1st room without breakfast and info: the condition with “including breakfast” has been changed. Then the 1st room was confirmed without breakfast but same price. The 2nd room was returned "fully booked", please take another deal. I went back to the site, the 126€+ breakfast was now show as 126€ but breakfast no longer can… Read Full Review

By Hoteltravel

Written on: 01/09/2015

Dear Guest,

Greetings from HotelTravel.com and thank you for your review.

We apologise for the inconvenience you faced when placing your second booking, as well as your frustrations when trying to contact our Customer Service Team.

Unfortunately, in the case of your second booking, while the hotel still showed rates available via our site, when we sent the request for confirmation the hotel replied that the room was actually no longer available. As a result, we were not able to confirm the room for you. The rate may have still shown available for some time after as it can take some time for the allotments to be closed and site updated and we do apologise for this.

For non-refundable bookings or bookings which are placed within 7 days of the cancellation due date, our system triggers a pre-authorisation of the credit card to assist with processing a booking quicker. For your two bookings which could not confirm, our system authorised (blocked the funds) on the credit card, however, we did not charge the amount thus the amount never actually left your account. We have since released the authorisations made and it is now up to the card issuing bank and its internal procedures as to how long it will take for the funds to be unblocked and ready for use.

Once again, we sincerely apologise for the frustrations you experienced and thank you for taking the time to submit a review of your experience.

Best regards,

The HotelTravel.com Team

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N0P037's Comment

Written on: 31/08/2015

Hotel asked me to pay for the room again, I have paid, I am not sure whether my money for the 1st room comes back after 10 days yet.

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★★★★★

“Prompt credit after cancelling.”

Written on: 30/08/2015

I liked how I cancelled a booking & the credit went immediately into my account. Very impressed.I then rebooked a few days later and got the same price at a great rate. Well done hoteltravel.com… Read Full Review

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★★★★★

“The information contained on the web pages about the...”

Written on: 29/08/2015 by Maldonado371 (1 review written)

The information contained on the web pages about the hotels is exceptional. Very easy to negotiate through the information to make a choice. Fast confirmation of bookings and excellent clarity in instructions was a feature. Highly recommend… Read Full Review

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★☆☆☆☆

“Reservation ”

Written on: 29/08/2015 by Reagans221 (1 review written)

" booking was booked and confirmed under non-amendable deal. " I never aware this nor I ever inform about it. Booking can't amend can't change. I'd never use this site any more… Read Full Review

By Hoteltravel

Written on: 01/09/2015

Dear Reagans221,

Please note that all policies are available to view prior to placing a booking. These can be viewed in the ‘Conditions, Tax & More’ information link on our website.

Once a booking is confirmed these policies, which originate from the hotels themselves, come into immediate effect and are then agreed upon by the customer.

We trust that this answers your enquiry.

Kind regards,
The HotelTravel.com Team

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★☆☆☆☆

“Hoteltravel.com - Do not use this site”

Written on: 29/08/2015 by Amelies1961 (1 review written)

I booked a hotel a week and five days ago. I checked with the hotel to ensure my booking was going ahead only to be told that the booking came in after the hotel was sold out. I have contacted hoteltravel.com three days ago and been given multiple messages that they will confirm my booking "immediately" and "as a top priority"...and yet here I am three days later with NO DEFINITIVE ANSWER as to whether I have accommodation. How hard is it to check whether a booking has been made or not? We… Read Full Review

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★★★★★

“They don't match but they beat the price.”

Written on: 28/08/2015

I was so fortunate To have known a site like hotel travel. My Las Vegas trip couldn't be possible without hoteltravel.com I got the lowest of low deal for 7 nights and could enjoy the best holidays in US ever. By and large, this hotel booking site excels at finding lowest international hotels around the world. It's so easy to book and cancel. I would use this site again next month as I'm flying to Paris and I know hotel-travel would surely has the lowest and best hotels to book from in my… Read Full Review

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★★★☆☆

“Description not accurate”

Written on: 27/08/2015

When we booked into the hotel the hotel staff asked me did I understand what I actually booked. He was extremely courteous and explained that I had in fact booked a backpackers room with shared bath facilities, and he felt it would not be appropriate for myself and my 13 year son that was travelling with me. the staff kindly gave me some room choices with a small fee for up grade. the booking site didn't state anything to the effect that this was a backpacker accommodation. the hotel we stayed… Read Full Review

By Hoteltravel

Written on: 27/08/2015

Dear Guest
Thank you for taking the time to post your review.
Can you please advise your 7-digit Booking ID so that we can locate your booking and look into this situation for you?
Many thanks & kind regards,
The HotelTravel.com Team

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★★★★☆

“Seul site proposant 1 chambre avec vue mer”

Written on: 26/08/2015

Malgré un site plutôt vieillot, hoteltravel propose des services que vous ne trouverez pas sur des site concurrent . pour un même hôtel le jour de ma recherche celui si était le seul a proposer un chambre vu sur mer,ce que j ai d ailleurs apprécié . car pour la plupart des hôtel ces offres sont réservés aux clients directe de l hôtel et pas au site internet proposant les meilleurs tarifs . Je vous recommande donc de passer par Hotel travel pour toute vos recherche d hôtel… Read Full Review

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★★★★★

“Stresa hotel booking”

Written on: 26/08/2015 by 440Bond (1 review written)

I had trouble booking on the hotel website so called the number listed, which put me in touch with Hotel travel. The staff helped me so much booking 3 rooms that the website Wouldn't allow. Then later sorted out another issue with the reference number… Read Full Review

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★★★★★

“booking experience”

Written on: 26/08/2015 by O'Neilqe304 (1 review written)

Booking response was good , I did it before reading reviews of other customers that have used your service . I am now a little concerned as most reviews were extremely unflattering . I hope not to have a similar experience of the 16 out of 17 bad reviews that I read… Read Full Review

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★☆☆☆☆

“Always problems with the rate”

Written on: 25/08/2015 by TarntawanPlace (1 review written)

Every day we receive complaints from other OTA's regarding hoteltravel; they undercut the rate… Read Full Review

By Hoteltravel

Written on: 25/08/2015

Dear TarntawanPlace,

Please feel free to call us to discuss further and ask to be put through to the Contracting Department.

Many thanks & kind regards,

The HotelTravel.com Team

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