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Latest Reviews

★☆☆☆☆

“Fake rates/ untruthful ad”

Written on: 13/09/2014 by Miahs1975 (1 review written)

I've booked a hotel to Malta "Hotel Fortina Spa 5 * resort". When I checked in, the receptionist told me it was for Fortina 4* next to the 5* one. Looking at the result, it cost more...than the prices displayed on their website. I've tried to contact them, but until now no positive answer.Just;"We have expressed your concern to our IT Manager to know what happened" I need my money back!!! I will never give up!I will get with this until I get the result!… Read Full Review

Kljho663's Comment

Written on: 13/09/2014

MUCH OF THE SAME

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Hoteltravel's Comment

Written on: 17/09/2014

Dear Valued Customer,

We are very sorry to hear of your poor experience while using HotelTravel's services and sincerely apologies for the inconvenience caused to you.

In order for us to investigate your complaint, you will need to provide us with your Booking ID. Once this has been supplied, we will be able to review the situation and provide further advice as to how we intend to solve it.

We always endeavor to provide a satisfactory service to all of our customers at all times and regret that you’ve not had such an experience on this occasion.

Kind regards,

Team-HotelTravel.com

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★★★★☆

“Excellent value for money”

Written on: 06/09/2014

I used hoteltravel to book a holiday to NZ, the deal I got saved me quite a bit of money. After reading all these negative comments I was a little concerned. So I email the hotel concerned one month before our arrival and they confirmed immediately to say they had our booking and everything was in order. We were travelling in a large group and upon arrival and all our rooms were allocated we were given the best room even though our travelling partners had booked directly with the hotel or used… Read Full Review

Hoteltravel's Comment

Written on: 08/09/2014

Dear Customer,

We thank you for the wonderful feedback shared. It is our constant endeavor to provide the best holiday experience for our customers.

Look forward to plan many more trips in future.

Regards,
Team-HotelTravel.com

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★☆☆☆☆

“Fake Rates Not Honored By Hotels // and They Keep Your $$$”

Written on: 27/07/2014 by AliaWentworth350 (1 review written)

Hotels do not honor their rates. You assume that once you pay for you room that the room is yours because you get billed and get a confirmation. Then, like all the others, you get an email that your room couldn't be filled. They still have my money and wont respond to emails, chat board or answer the phones. THIS IS A BOGUS OPERATION! All they do is charge you for a room and then they call the hotel to try an strike a deal. Something that a 4 year old could do. STAY AWAY FROM THEM!… Read Full Review

Hoteltravel's Comment

Written on: 03/09/2014

Dear Customer,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.

Regards,
Team-HotelTravel.com

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Kljho663's Comment

Written on: 13/09/2014

You are trying to save face here and nobody is buying it. You are not authorized to sell rooms at your advertised rates which is why people keep losing their rooms AND YOU KEEP THEIR MONEY FOR AS LONG AS YOU SEE FIT.

STAY AWAY PEOPLE... IF YOU DON'T BELIEVE A CUSTOMER THEY RIPPED OFF THEN SIMPLY ASK SOME MAHOR HOTEL CHAIN MANAGERS

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Kljho663's Comment

Written on: 13/09/2014

MUCH OF THE SAME

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★☆☆☆☆

“Do Not Use HotelTravel.com”

Written on: 27/07/2014 by Dillony194 (1 review written)

Unlike other travel sites, HotelTravel.com will take your information and money first, then inform you that the hotel is actually fully booked. This is a waste of time and effort that is especially frustrating when trying to book during peak periods (when room availability changes by the minute). It also seems likely that they sell your personal information as telemarketing calls followed the next day. Do not use HotelTravel.com… Read Full Review

Hoteltravel's Comment

Written on: 05/08/2014

Dear Customer,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.

Regards,
Team-HotelTravel.com

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★☆☆☆☆

“Anulado pero cobrado.estoy esperando la devolución...”

Written on: 17/07/2014 by Kendall417 (1 review written)

Anulado pero cobrado.estoy esperando la devolución del dinero.Estaba confirmado el hotel,pero me mandan un correo a los diez días,anulando la reserva… Read Full Review

Hoteltravel's Comment

Written on: 21/07/2014

Dear Customer,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.

Regards,
Team-HotelTravel.com

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Kljho663's Comment

Written on: 13/09/2014

MUCH OF THE SAME

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★☆☆☆☆

“Cancelled - 1 week before holiday...”

Written on: 04/06/2014 by joiom (1 review written)

I booked a pre-cruise holiday to a swanky hotel for my family and my parents (visiting from abroad), for a special treat for us all. I booked it really early to get a good price and have the pressure taken off when the time arrived. 1 week before we were due to leave I received and email saying they had processed MY request to cancel. I immediately emailed and received very brief email back to say it was due to non-payment - not my request to cancel. However, I'd received confirmation of the… Read Full Review

Hoteltravel's Response to joiom's Review

Written on: 01/07/2014

Hi,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id or email Id, so that we can look into matter.

Regards,
Team-HotelTravel

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Joiom's reply to Hoteltravel's Comment

Written on: 02/07/2014

Thank you for the apology. Booking Ref - 2084572

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Kljho663's Response to joiom's Review

Written on: 13/09/2014

ANOTHER 1 RATING

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★★☆☆☆

“Captain yannis santorini”

Written on: 29/05/2014 by Antonioq49 (1 review written)

Captain yannis hotel in Santorini was an awfull experience for me.Staff stole money from me and looked though my things which were in my cupboard.I cannot recommend this hotel to anybody… Read Full Review

Hoteltravel's Comment

Written on: 02/06/2014

Hi,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your 7 digit HotelTravel.com Booking ID/Reference Number, so that we can look into matter.

Regards,
Team-HotelTravel

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Kljho663's Comment

Written on: 13/09/2014

It would be nice to actually fix the problem before you get a complaint, but I see that you look to appear that you care. People are smarter than that!

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★★☆☆☆

“post hotel vienna.”

Written on: 24/05/2014 by segody (1 review written)

Very bad welcome.the room didn't go with the description and another one was more expensive.On an other hand trhe breakfast was correct. … Read Full Review

Hoteltravel's Response to segody's Review

Written on: 30/05/2014

Hi,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your 7 digit HotelTravel.com Booking ID/Reference Number, so that we can look into matter.

Regards,
Team-HotelTravel

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★☆☆☆☆

“I was looking for a room in Toronto for march 25th...”

Written on: 24/03/2014 by mariegai (1 review written)

I was looking for a room in Toronto for march 25th 2014 and did a search on Trivago and Hotel Travel was the first to offer competitive prices. The website looks so professionnal etc...that I promptly book my room and receive right away a confirmation. I booked on saturday 22nd in the morning and since it was my first time using this site, I decided to call to verify if my name was confirmed at the hotel and of course it was not. Called this agency and a guy who barely speaks english explained… Read Full Review

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★☆☆☆☆

“Unreliable room booking”

Written on: 12/03/2014 by Catherine999 (1 review written)

DO NOT USE HOTELTRAVEL. I had such a bad experience with them. I booked a deluxe room with them but there was no information on bedding configuration, both on the website and on my booking confirmation. So I contacted their online support staff to verify. They told me I got a room with a King bed. I requested for twin beds instead. They claimed they have made the request to the hotel but refused to send me a confirmation. I was a little nervous because someone else posted a review in the same… Read Full Review

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★☆☆☆☆

“I booked a 5 star hotel in San Diego, 5 days before my...”

Written on: 01/03/2014 by mmassi6 (1 review written)

I booked a 5 star hotel in San Diego, 5 days before my scheduled arrival date, for a bit under 200$ a night. 3 days before I called the hotel to confirm and they had not received my reservation. I e-mailed hoteltravel.com to verify, as I was concerned since it was my first time using them and they had already charged my credit card. They responded saying my room was "100% guaranteed" and not to worry, as the name would only be given to the hotel 24 hrs before so they did not know about my… Read Full Review

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★☆☆☆☆

“We got robbed!”

Written on: 21/12/2013

Our credit card was charged three times when booking through hotel travel's website. It took multiple attempts over a period of an hour to process the booking in which we received a confirmation number. We did not receive a comfirmation email until later that afternoon and it was not until we arrived at the hotel that they informed us that there were 2 additional bookings under our names. The hotel agreed to cancel the bookings at no cost and emails were immediately sent to hotel travel by… Read Full Review

Kljho663's Comment

Written on: 13/09/2014

MUCH OF THE SAME

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★☆☆☆☆

“Their Advertised Prices are Not Real”

Written on: 06/12/2013 by quito_yume (2 reviews written)

I thought I found some bargains on their website for my upcoming trip so I searched them online to see what their reputation was. Needless to say I came upon a lot of bad reviews for them. I thought maybe some of these people that were writing bad reviews were overreacting so I decided to contact one of the hotels directly regarding the price I found for their hotel on hoteltravel.com before I purchased. The reply that I received was that hoteltravel was not accurate in the pricing that they… Read Full Review

Quito_Yume's Response to quito_yume's Review

Written on: 09/12/2013

a few days later here.. and i received an email from the hotel . they did finally get in touch with someone at hoteltravel.com and the hotel told me that they had them correct the rate.. so i checked the rate on hoteltravel.com website and see that yes in fact the rate went up by almost double now.. when i ask hoteltravel.com about it on their online support they said that the old rate expired.. what a load of you know what.. i asked them what would have happened if i tried to use one of their lousy vouchers knowing the hotel would never honor it and they didnt even bother answering me.

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★★★★☆

“One of the convenient hotels in Taipei i would...”

Written on: 22/11/2013

One of the convenient hotels in Taipei i would recommend you to stay is Vendome hotel. It's not like they are owning the whole building for their business but it takes up a few floors for different sections: Front desk and dining area are on the 12th floor and my room is located on the highest floor (14th) of the building. The hotel rooms are only occupying half of the different floor (e.g we are sharing the same floor with another mini library that operates 24 hours)… Read Full Review

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★☆☆☆☆

“Liars worst site ever DON'T USE”

Written on: 22/11/2013

Request at a certain price and guess what can't supply ;but they can supply for an extra $50 per night for same room. Should have read other reviews first. Never again… Read Full Review

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★☆☆☆☆

“empty promises”

Written on: 10/11/2013 by derosaprotos (1 review written)

Really poor service this weekend with a last-minute Pattaya hotel booking. After discovering the hotel of my choice fully booked via most agents, I eventually hit on hoteltravel.com who could provide a guaranteed room with breakfast at an OK price. I paid by Visa online to book the room. Hoteltravel,com also provided an assurance that an agent would contact me within twenty minutes of the email booking if any problem arose. An email from these agents informing me that the room was in fact… Read Full Review

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★☆☆☆☆

“BUYER BE WARE!!!”

Written on: 18/09/2013 by TORZ (1 review written)

I recently booked the hoteltravel.com for accommodation in Kyoto and have deeply regretted it. On there web site I read the terms and conditions and the no refund or alterations policy. I booked a Superior room, at the time of the booking there was no information on the room about bedding configuration, but was never notified about the bedding configurations upon confirmation email, which had to be requested though there phone customer service line. Upon receiving the confirmation was I given… Read Full Review

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★☆☆☆☆

“NO refund policy”

Written on: 10/08/2013 by cathmmanning12 (1 review written)

Regardless of what it says on the voucher, this company does not refund. Had to cancel a hotel booking for my aunt as she went into hospital the day before travel. I would have expected to be charged the first night but the whole lot 210 € was taken from account at the time of the booking and none of it was refunded. The cancellation policy clearly stated the first night's accommo would be taken in the event of cancellation the day before travel. This company are atrocious agents who can't… Read Full Review

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★☆☆☆☆

“Grand hotel Donat Rogaška Slatina”

Written on: 07/05/2013

Grand hotel Donat Rogaška Slatina have really messy management, organisation and they are very unprofessional. I don't recommend for accommodation and stay in thise hotel. Costumer service are terrible and awfull. Any other hotels are better choice, I have bad experience with them, all what they promises to you it's not true and they enchanted by agreement. Отель Grand Donat Рогашка Слатина есть действительно грязно управления… Read Full Review

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★★★★★

“Outstanding service”

Written on: 18/04/2013 by Tajerki (1 review written)

I booked & paid for a 5 star hotel in Santorini through Hoteltravel.com at a very competitive rate. It turned out there was a glitch in their system & the rooms I booked where not available at this particular hotel. As a result I was now booked in a completely different hotel of a much lower rating. However the customer relations manager, was most helpful & accommodated us at a similar star rating hotel to the original at no extra charge. I will strongly recommend this website to anyone as… Read Full Review

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