www.ancestry.co.uk Reviews

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“New website is dreadful”

Written on: 27/01/2016

The new website layout is awful to use and feels as though it has been designed by children for children - what used to be a really enjoyable way to spend my time has now turned into a chore. I hardly log in to Ancestry now and have cancelled my annual membership which I had held for many years. Very sad that one of my favourite things to do has been ruined by Ancestry… Read Full Review

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★☆☆☆☆

“Clunky, cluttered and unresponsive new site for Ancestry”

Written on: 26/01/2016

I absolutely hate the new Ancestry site. I have been an Ancester member for 10 relatively problem free years until the new site was introduced. Having had a trial run of the new format and becoming extremely frustrated with it, I reverted back to the old format, until I was informed that I had no choice as the old format was no longer available. The new site is very slow, I've given up attempting to move from one individual to another on the tree page as nothing moves, and I find individual… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 23/12/2015 by Freemanxn91 (1 review written)

New layout is appaling. This was a serious genealogical site. Now it's just bells nd whistles for the dabbler who will use it a couple of times, then forget it. It' like gym membership: get your money and move on to the next sucker… Read Full Review

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★☆☆☆☆

“taking money from my bank account in my dead fathers name”

Written on: 04/12/2015 by Clarke496 (1 review written)

I am absolutely amazed at this company. I ordered a birth cert of my father only to find out that this company has been taking out payments for the last 6 months. I rang twice to cancel two days after I had apparently joined. I was told I was not on their website so not to worry as they wouldn't be able to bill me. Now I find you have been doing it in my fathers name who is very dead, with my bank details but I was only offered one months payment back and basically tough you cannot have any… Read Full Review

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★★★★☆

“Plusses and minusses of new format”

Written on: 27/11/2015 by davidland43 (1 review written)

New format = plus for clarity of the timeline and the inclusion of major life events for close family members. Minus (strong) for changing placenames from what they were at the time of events to present day, no doubt 'politically correct' names. A really bad example is translating Sebastopol in Russia in the Crimean War to the Ukraine. Thoroughly irritating is Ceylon, at the time of the Indian Mutiny, to 'Western Sri Lanka'. … Read Full Review

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★★★☆☆

“The photo gallery is not easy to use and placing a...”

Written on: 29/10/2015 by 142Lloyd (1 review written)

The photo gallery is not easy to use and placing a photo to a person is not easy. I have searched for a known relative in the electoral rolls with no result with exact name and location, however I had another account with a cometitor of Ancestry UK and found the person and downloaded a copy of electoral roll in the eaarly 1900's… Read Full Review

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★☆☆☆☆

“Not so free trial ”

Written on: 06/10/2015 by Hughesnx142 (1 review written)

Like so many people, I got taken in by the so called free trial and had money taken from my account despite believing I had cancelled. They refused to refund me. The only saving grace is that I understand they are in financial trouble, so hopefully won't do this for much longer… Read Full Review

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★☆☆☆☆

“Free trial is not true”

Written on: 29/09/2015 by 2Gibbs (1 review written)

Had to sign up to check something it could not locate so I cancelled within the hour and received confirmation email. They took money from me at the end of trial. Contacted them and they denied I cancelled and could not trace email. I sent them a copy, they then denied they had taken my money. Sent me responses which were just copies of previous emails. I am unable to speak but they want me to compromise my card details by getting someone else to ring. I have different carers and this… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 28/09/2015 by acbugler (1 review written)

I HAVE A FAMILY TREE ON ANCESTRY AND EVEN THOUGH IT IS PRIVATE PEOPLE WHO ARE NO RELATION HAVE HACKED INTO IT AND STOLEN INFORMATION. I HAVE RECEIVED ABUSIVE EMAILS FROM MEMBERS. ONE OF WHOM TOLD ME MY MOTHER WAS NOT MY MOTHER BUT HERS. SHE IS NO RELATION. DESPITE REPORTING TO ANCESTRY THEY DO NOT CARE AND ARE NO HELP. TRIED DOWNLOADING MY TREE AS A GEDCOM BUT IT SAYS THE FILE IS CORRUPT. I AM PRESENTLY WRITING OUT MY TREE AND THEN I WILL DELETE IT AND NEVER USE ANCESTRY AGAIN… Read Full Review

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★☆☆☆☆

“previous set up found useful without any problems ”

Written on: 23/08/2015 by Collins317 (1 review written)

JUST TO SAY THE NEW SET UP IS TERRIBLE SORRY WONT BE PAYING AGAIN WILL BE MOVING TO ANOTHER SITE WONT EVEN SAY THANKS… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 04/08/2015 by Emmorse (1 review written)

Yesterday, chose pay as you go, 12 credits for£9.99. Payment went through OK. First try to use a credit, message saying page unavailable try later blah, blah. 2nd try, managed to view what I wanted. When I attempted to use another credit they'd all gone! Sent email online go Ancestry, sent 2nd email via phone, replying to the confirmation email THEY sent ME re payment. As yet, no one has had the common decency to contact me. If I don't hear anything today. I will be warning all my friends on… Read Full Review

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Emmorse's Response to Emmorse's Review

Written on: 05/08/2015

Have now had credits put back into my account and extended time to use them, plus I got an apology. Thank you Ancestry.co.uk

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★★★☆☆

“Watch your account carefully!”

Written on: 26/04/2015 by Spinalonga1 (1 review written)

I recently signed up for one month on Ancestry and was sure I had cancelled when the date was up. It turns out that I hadn't - not sure what went wrong as I have done this several times. Consequently they have taken a further payment from my account. I phoned up straight away to point out the mistake but was told in no uncertain terms that they would not refund the mistaken payment and that I should have received an e-mail-code saying I had cancelled if I had done it correctly. I notice… Read Full Review

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★☆☆☆☆

“Appaling Customer Service”

Written on: 18/03/2015 by tartanterror (1 review written)

Had been a member in the past and cancelled. So far everything OK. In February 2015 I joined again for just 1 month. Knowing that these schemes have a habit of rolling over, I cancelled my membership on 10 March 2015. On the same day Ancestry confirmed my cancellation by email. Two days later, they raided my bank account for another monthly fee. I wrote an email of complaint. The response I got was a survey asking me how well they had processed my enquiry??? No one had written or… Read Full Review

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★☆☆☆☆

“VERY bad search...”

Written on: 17/02/2015 by Jaygen (4 reviews written)

I gave Ancestry 5 stars some time ago - that was when you could still use the original search (otherwise known as the old search). Sadly they've persisted with the new search which is far too broad and gives far too many results (to put it mildly), to be useful. I'm a very experienced researcher having researched my family tree back several centuries and I've used many sites including American newspaper archives, FMP, LOPC, etc. etc. and I could research someone's family tree with great ease… Read Full Review

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★☆☆☆☆

“They clearly state that you can research your...”

Written on: 05/01/2015 by scouseland (1 review written)

They clearly state that you can research your births,marriage and death records. THIS IS A BLATANT LIE for to be able to do that you need to see the actual certificates and not a transcription which only gives you the barest details. So you cannot tie up what you see to anyone in your family because of the inadequate info you see. Example; on a birth record if you cannot see the Mother and Fathers names SO how do you know that the person is actually from your family?? The family I was… Read Full Review

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★☆☆☆☆

“I want to keep what I have found but it does not look...”

Written on: 02/01/2015 by nanasmith (1 review written)

I want to cancel my membership with Ancestry and retain my tree and history for the family. It seems there is no way to do this without using the Ancestry Family tree disc which also includes a three month membership. Had I realised the difficulties, I would never have started with this group. When I have contacted them they only suggest using their own disc and having tried that once before, I could not use it unless I opened the Ancestry site. Does anyone know how I can download my… Read Full Review

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★☆☆☆☆

“Worst Online Experience Ever”

Written on: 18/12/2014 by DavidStag7 (1 review written)

This is insane, I signed up for the 14-day free trail not knowing that every month after the free trial they charge you $16.50, it took me 3 months to discover the funds being leaked out of my Paypal account. I sent ancestry.com a email asking them for a refund explaining my situation. Of course, they denied me a refund so I canceled my subscription with them only to be charged a $10 early cancellation fee. By this time I'm about to go insane, I sever all ties they had to my Paypal hoping that… Read Full Review

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★★☆☆☆

“NOT USEFUL FOR SCOTTISH RESEARCH”

Written on: 29/07/2014 by Drumshadesmuir (1 review written)

Having signed up, I found it was not producing any Scottish resullts. I contacted them and only after several excganges did the admit that they did not have access to Scottish BD&M records. So, no use to me or anyone else researching their Scottish roots. I asked them to make it clear on their website and promotional materials but I doubt if the will… Read Full Review

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★★★☆☆

“sometimes difficult to find information”

Written on: 16/06/2014

The site is quite easy to use, but it is sometimes difficult to find information. eg. I cannot find my paternal great grandfathers death anywhere. Also you can find that people have used your ancestors in their family tree when they are not related to you. This happened with my grandmother, and when I pointed this out to the member concerned she sent a very rude e mail back telling me that I obviously didn't know who my grandma was married to and not to contact her again. The worldwide… Read Full Review

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Jaygen's Comment

Written on: 17/02/2015

Hi, I was a member of Ancestry.co.uk for 9yrs and it was VERY EASY to use until they got rid of the OLD search. I've cancelled my subscription with them some time ago because the new search is a total waste of time.

I too have had ancestors hijacked - the only way to stop this happening is to make your tree private. I also know someone who had her photos taken too, then the culprits met with her and wanted more information before she's realised it was them who'd stolen her photos! My trees are all private and have been for a few years!

On a previous review I gave Ancestry a high rating and preferred it over Findmypast, but now my rating would be only 1 star. :-(

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★☆☆☆☆

“subscription scam”

Written on: 23/03/2014 by Loverb115 (1 review written)

DO NOT GET THE FREE TRIAL; Say what you like about buyer beware but they will not refund an annual subscription pro-rata, even if you try and get one shortly after the renewal date. … Read Full Review

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