www.ancestry.co.uk Reviews

Click here if this is your business
★★★☆☆
2.8 / 5
96
51% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
www.ancestry.co.uk - Ask a question now

Media Gallery for www.ancestry.co.uk

www.ancestry.co.uk
www.ancestry.co.uk
www.ancestry.co.uk
www.ancestry.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Transcription Errors”

Written on: 11/10/2016 by KadenTerry235 (1 review written)

I have been a member of Ancestry UK for nearly ten years on and off. Over the years I have become increasingly frustrated by the many thousands of transcription errors. These errors have led me down blind alleys many many times now. It took me several years to find one ancestor in the 1881 cen because the family name "Tite" had been transcribed as"Yates". When you consider that from my own experience I have seen at least one error on nearly every page I've ever looked at. This includes 1841… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shoddy service”

Written on: 06/10/2016 by keni010 (2 reviews written)

Re. Ancestry.co.uk Bought a Pay per view today in desperation trying to find a family member,..... (DON'T BUY ANYTHING FROM THIS SHODDY OUTFIT!... & DON'T BUY ANY OTHER SUBSCRIPTION WITH THIS UNPROFESSIONAL LOT, THESE PEOPLE ARE conning us, THEY TAKE YOUR MONEY AS QUICK AS YOU LIKE AND THEN WHEN THINGS GO WRONG THEY WASH THEIR HANDS OF YOU, I AM ABSOLUTELY FURIOUS, PLEASE READ ALL OF THIS, THEIR AFTER SALES SERVICE IS NONEXISTENT!.)..... the first viewing worked ok and merely confirmed what I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Keni010's Response to keni010's Review

Written on: 06/10/2016

6/10/16..... Ancestry have realised they were wrong and have reimbused the 2 credits. My fury has subsided!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“No stars - no customer service!”

Written on: 27/08/2016 by Riley410 (1 review written)

I was cajollled into setting this up for my son to use through the summer? BIG MISTAKE! This is a liability - takes your credit card details, then it is impossible to cancel your trial subscription. Phone number doesnt connect. Online log in says details invalid when certain they are correct. The service may be useful for genealagists, but the financial side is little short of dishonest. I cannot recommend at all as I have no trust in them charging appropriately or being contactable to deal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't trust Anc stry”

Written on: 25/07/2016

I joined up fot a free trial and cancelled two day's later having realised it was not for me (for a number of reasons ( including useless and incorrect 'hints'). I went through the cacellation process EXACTLY following the Ancestry procedure. This prompted a red box saying that i could continue to use the site as a guest. I assumed that was that until 10 day's later I noticed that an amount of money, representing a monthly instalment, had been taken from my bank account. I phoned Ancestry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay aware from them”

Written on: 05/04/2016 by Reynaa380 (1 review written)

Fairy user friendly but its very limited in finding people and double checking. I or my mum don't even exist. Cancelled subscription however was charged in full again, ancestory not helpful when called… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish Site”

Written on: 27/03/2016 by Boctomp (1 review written)

This site couldn't even find my birth details so a complete waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“New website is dreadful”

Written on: 27/01/2016

The new website layout is awful to use and feels as though it has been designed by children for children - what used to be a really enjoyable way to spend my time has now turned into a chore. I hardly log in to Ancestry now and have cancelled my annual membership which I had held for many years. Very sad that one of my favourite things to do has been ruined by Ancestry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pamelaparkinson's Comment

Written on: 23/03/2016

I totally agree with you. I feel that all my enjoyment on the website has been taken away, I feel that I don't want to go on it now and will not be renewing my contract with them. That dark grey screen drives me crazy and finding information doesn't seem to have any logic to it! I like you really enjoyed the old site.................... Bring it back.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Clunky, cluttered and unresponsive new site for Ancestry”

Written on: 26/01/2016

I absolutely hate the new Ancestry site. I have been an Ancester member for 10 relatively problem free years until the new site was introduced. Having had a trial run of the new format and becoming extremely frustrated with it, I reverted back to the old format, until I was informed that I had no choice as the old format was no longer available. The new site is very slow, I've given up attempting to move from one individual to another on the tree page as nothing moves, and I find individual… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful”

Written on: 23/12/2015 by Freemanxn91 (1 review written)

New layout is appaling. This was a serious genealogical site. Now it's just bells nd whistles for the dabbler who will use it a couple of times, then forget it. It' like gym membership: get your money and move on to the next sucker… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“taking money from my bank account in my dead fathers name”

Written on: 04/12/2015 by Clarke496 (1 review written)

I am absolutely amazed at this company. I ordered a birth cert of my father only to find out that this company has been taking out payments for the last 6 months. I rang twice to cancel two days after I had apparently joined. I was told I was not on their website so not to worry as they wouldn't be able to bill me. Now I find you have been doing it in my fathers name who is very dead, with my bank details but I was only offered one months payment back and basically tough you cannot have any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Plusses and minusses of new format”

Written on: 27/11/2015 by davidland43 (1 review written)

New format = plus for clarity of the timeline and the inclusion of major life events for close family members. Minus (strong) for changing placenames from what they were at the time of events to present day, no doubt 'politically correct' names. A really bad example is translating Sebastopol in Russia in the Crimean War to the Ukraine. Thoroughly irritating is Ceylon, at the time of the Indian Mutiny, to 'Western Sri Lanka'. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“The photo gallery is not easy to use and placing a...”

Written on: 29/10/2015 by 142Lloyd (1 review written)

The photo gallery is not easy to use and placing a photo to a person is not easy. I have searched for a known relative in the electoral rolls with no result with exact name and location, however I had another account with a cometitor of Ancestry UK and found the person and downloaded a copy of electoral roll in the eaarly 1900's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not so free trial ”

Written on: 06/10/2015 by Hughesnx142 (1 review written)

Like so many people, I got taken in by the so called free trial and had money taken from my account despite believing I had cancelled. They refused to refund me. The only saving grace is that I understand they are in financial trouble, so hopefully won't do this for much longer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Free trial is not true”

Written on: 29/09/2015 by 2Gibbs (1 review written)

Had to sign up to check something it could not locate so I cancelled within the hour and received confirmation email. They took money from me at the end of trial. Contacted them and they denied I cancelled and could not trace email. I sent them a copy, they then denied they had taken my money. Sent me responses which were just copies of previous emails. I am unable to speak but they want me to compromise my card details by getting someone else to ring. I have different carers and this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling”

Written on: 28/09/2015 by acbugler (1 review written)

I HAVE A FAMILY TREE ON ANCESTRY AND EVEN THOUGH IT IS PRIVATE PEOPLE WHO ARE NO RELATION HAVE HACKED INTO IT AND STOLEN INFORMATION. I HAVE RECEIVED ABUSIVE EMAILS FROM MEMBERS. ONE OF WHOM TOLD ME MY MOTHER WAS NOT MY MOTHER BUT HERS. SHE IS NO RELATION. DESPITE REPORTING TO ANCESTRY THEY DO NOT CARE AND ARE NO HELP. TRIED DOWNLOADING MY TREE AS A GEDCOM BUT IT SAYS THE FILE IS CORRUPT. I AM PRESENTLY WRITING OUT MY TREE AND THEN I WILL DELETE IT AND NEVER USE ANCESTRY AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“previous set up found useful without any problems ”

Written on: 23/08/2015 by Collins317 (1 review written)

JUST TO SAY THE NEW SET UP IS TERRIBLE SORRY WONT BE PAYING AGAIN WILL BE MOVING TO ANOTHER SITE WONT EVEN SAY THANKS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Very disappointed”

Written on: 04/08/2015 by Emmorse (1 review written)

Yesterday, chose pay as you go, 12 credits for£9.99. Payment went through OK. First try to use a credit, message saying page unavailable try later blah, blah. 2nd try, managed to view what I wanted. When I attempted to use another credit they'd all gone! Sent email online go Ancestry, sent 2nd email via phone, replying to the confirmation email THEY sent ME re payment. As yet, no one has had the common decency to contact me. If I don't hear anything today. I will be warning all my friends on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emmorse's Response to Emmorse's Review

Written on: 05/08/2015

Have now had credits put back into my account and extended time to use them, plus I got an apology. Thank you Ancestry.co.uk

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Watch your account carefully!”

Written on: 26/04/2015 by Spinalonga1 (1 review written)

I recently signed up for one month on Ancestry and was sure I had cancelled when the date was up. It turns out that I hadn't - not sure what went wrong as I have done this several times. Consequently they have taken a further payment from my account. I phoned up straight away to point out the mistake but was told in no uncertain terms that they would not refund the mistaken payment and that I should have received an e-mail-code saying I had cancelled if I had done it correctly. I notice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appaling Customer Service”

Written on: 18/03/2015 by tartanterror (1 review written)

Had been a member in the past and cancelled. So far everything OK. In February 2015 I joined again for just 1 month. Knowing that these schemes have a habit of rolling over, I cancelled my membership on 10 March 2015. On the same day Ancestry confirmed my cancellation by email. Two days later, they raided my bank account for another monthly fee. I wrote an email of complaint. The response I got was a survey asking me how well they had processed my enquiry??? No one had written or… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“VERY bad search...”

Written on: 17/02/2015 by Jaygen (4 reviews written)

I gave Ancestry 5 stars some time ago - that was when you could still use the original search (otherwise known as the old search). Sadly they've persisted with the new search which is far too broad and gives far too many results (to put it mildly), to be useful. I'm a very experienced researcher having researched my family tree back several centuries and I've used many sites including American newspaper archives, FMP, LOPC, etc. etc. and I could research someone's family tree with great ease… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview