Softview Conservatories, Colchester, Essex Reviews - www.softviewconservatories.co.uk

★★★★☆
3.9 / 5
53
74% of users recommend this
  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“great job!”

Written on: 14/05/2016

Fantastic job! arrived early as requested as had to go to work, came home at lunchtime and was really impressed with work done, had to have brickwork cut out as going from a window to french doors, it was so neat you would never know it wasn't already a door, they had left by the time I came home after work and everywhere was clean and tidy what a brilliant job , SO pleased… Read Full Review

Report this review
★☆☆☆☆

“Terrible, product failures & poor service throughout!!”

Written on: 12/05/2016 by Unhappy195 (1 review written)

Had windows & doors ordered, large deposit paid. They had our deposit after saying they could provide what we wanted it soon came clear it wasn't quite like that. Surveyor messed the measurements up, products delivered wrong, fitting was terrible. It looked like a first day apprentice fitted them. They were asking for money, when they hadn't even got the products right. Sending a 'customer service manager' to inspect the errors when it was clear he didn't know a thing about fitting or… Read Full Review

Managment1's Response to Unhappy195's Review

Written on: 17/05/2016

Good Morning,

Thank you for your comment. We feel it is positive to receive feedback, good or bad from our customers.

Please accept our sincere apologises for the service you state you have received.

At Softview-Gavin Mills we pride ourselves on our continuous high level of customer services and to hear that you have not received that experience is disappointing, and which we sincerely apologise for.

Please can you contact our Managing Director. This is certainly not the way Softview-Gavin Mills operate and she would like to personally investigate your comments further.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service”

Written on: 29/04/2016 by KianWilliams1956 (1 review written)

The best part of the service was the team of fitters we had on site. The care to detail, friendliness and tidiness can not be faulted, a great team to have in your home. We are very happy with the finished result. Would highly recommend this company… Read Full Review

Report this review
★★★★☆

“Window replacement”

Written on: 09/04/2016 by ShyannHayden323 (1 review written)

Excellent replacement of my 4 front windows . the quality of the product and workmanship is first class. Initially workmen arrived later than expected due to delay at previous job but telephoned to say when they would arrive. The whole job was completed in an afternoon with help of a second team . All through the work the workmen were polite and tidy and helpful. On close inspection after the job was completed I could not find any faults with the installation and was very satisfied . On… Read Full Review

Report this review
★★★★☆

“returning customer”

Written on: 06/04/2016 by Crowbeach (1 review written)

Last year this company installed our conservatory. Salesman keen to get the building aesthetically right and gave use new drawings each time we changed our mind! They subcontracted the groundwork and building and although there were a few minor problems the workmen were all very pleasant and accommodating. If you do your groundwork and brickwork keep an eye on them! We had our own builder do the brickwork and found the base constructed was not square. They did however come back immediately… Read Full Review

Report this review
★★★★★

“Quick , Quality and Friendly Service”

Written on: 06/04/2016 by Razzamatazjohn (1 review written)

Had two replacement wibdows, small job on the scale of things but not a problem for Softview. No pressure when ordering, No let's start with a ridiculous price and drag it out for hours making phone calls "To get a better deal". Got good advice, very realistic price and pleasent relaxed sale. Surveyor took his time to explain and show the product again very helpful. Two fitters were brilliant. Compitent,tidy and very friendly. cleaned everything up as they went , even took away secondry double… Read Full Review

Report this review
★★★★★

“Absolutely Amazing!!”

Written on: 25/02/2016 by Hutcheson81 (1 review written)

Absolutely ecstatic with our new Windows. The service, right from start to finish was outstanding. The customer service was second to none. Polite, and amazing workman and a beautiful finish throughout. Would highly recommend Softview! Thank you for a wonderful service… Read Full Review

Report this review
★★★★★

“CONSERVATORY REPLACEMENT”

Written on: 23/02/2016 by JacquelineH1 (1 review written)

Very pleased with my replacement conservatory. The couple of minor issues have been dealt with promptly and the staff have been very professional and helpful throughout both in terms of advice on what type of glass and doors would best work for the project and also after care. Thank you… Read Full Review

Report this review
★★★★★

“CONSERVATORY REPLACEMENT”

Written on: 23/02/2016 by JackyH1 (1 review written)

Very pleased with my replacement conservatory. The couple of minor issues have been dealt with promptly and the staff have been very professional and helpful throughout both in terms of advice on what type of glass and doors would best work for the project and also after care. Thank you… Read Full Review

Report this review
★★★★★

“Purchase of composite Door”

Written on: 15/02/2016 by AnthonyPeter (1 review written)

Visited your store to enquire about composite doors. Your receptionist was very helpful and asked your sales consultant to advise us. He dealt with our request very efficiently and helped us purchase the door we wanted. A date and time was made to fit the door on 15/2/16 and your fitting staff arrived on time, put plenty of covering sheets down to avoid messing our carpet and completed the fitting in just over 2 hours. They fully explained how the locking device worked and generally did an… Read Full Review

Report this review
★★★★★

“Excellent service and quality”

Written on: 06/02/2016

From start to finish this was a smooth and good experience. Although I went for the cheapest estimate out of three, it turned out to be the best decision I made for replacing the windows and one door of my small flat. There were no delays at any point and every appointment was attended on time. I was also contacted regularly to keep me informed of dates. When ever you call this company, there is someone at the other end of the line to talk to you. The product is also very good and has made a… Read Full Review

Report this review
★☆☆☆☆

“Review of Softview Conservatories, Colchester, Essex”

Written on: 29/01/2016 by GmsJms (1 review written)

Awful experience!! Deposit paid for replacement fascias, guttering and drainpipes at the beginning of October 2015 - they were eventually finished on 18th. January 20016. We have had, amongst many things; Work unable to start due to unsafe scaffolding. Work delayed due to scaffolding too close to the work area. Major problem! - work unable to continue due to power lines running to the house - missed by the surveyor. This was then left to us to sort out with the power company. Work delayed… Read Full Review

Report this review
★★★★★

“great work by softview fitters ”

Written on: 28/01/2016 by shaunrock (1 review written)

The softview fitters did a first class job. They were both friendly and helpful and pointed out any problems they encountered and sorted them quickly and without fuss. They showed me how to use the windows and doors without me asking. Overall my builders and I were really impressed with the work and the quality of the windows and doors. would recommend Softview to anyone looking to have their windows updated… Read Full Review

Callybaines's Response to shaunrock's Review

Written on: 17/03/2016

Just want to congratulate fitters, who worked tirelessly in two days of strong easterly winds replacing windows without taking much of a break and cleared up the resulting mess at speed, and helped with any small maintenance task I requested to be done. Very impressive couple of skilled workmen.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“New Front Door .”

Written on: 22/01/2016 by DodiDidi (1 review written)

We initially had a problem with the glass of our front door, this was resolved. Our new front door is now fitted and we are very pleased with it… Read Full Review

Report this review
★★★★★

“Loving my Orangery.......”

Written on: 12/01/2016 by KellyElaine (1 review written)

Just wanted to let you now how pleased I am with the orangerary that you guys installed for me at the end of last year. We absolutely love it – as do all of our friends and neighbours!!! It has made a massive difference to our house and the way we use it. I’d also like to take this opportunity to say how pleased I was with all of the workmen that came to site. It was a pleasure to have each and every one of them working at my home which is a very refreshing experience. Nothing was too… Read Full Review

Report this review
★★★★★

“Regular customer”

Written on: 24/12/2015 by Lawrencer474 (1 review written)

Having had French doors and a new composite front door I was very confident of going to Softview when we wanted a bay window fitted. The showroom salesmen worked out what I needed from the photo I had of the front of the house and made some very informative recommendations. The installation date was given to me that day and the surveyor contacted us soon afterwards. He ensured that all the details and measurements were correct. He also sent us an email the same day with window layout change… Read Full Review

Report this review
★★★★★

“Window and doors review”

Written on: 14/12/2015 by EdwardFlores161 (1 review written)

He came round and gave us a quote he was very professional and made everything easy and simple to understand. We went ahead with our order and the doors and windows were fitted, the fitters were very good polite and worked to a very professional manner. We are really pleased with the completed job and would recommend them to anybody thinking about have new windows and doors fitted in the future. 14/12 /2015… Read Full Review

Report this review
★★★★★

“Professional, Painless and Perfect”

Written on: 07/12/2015 by robbie2007 (1 review written)

The job was done on schedule and the installers worked like dervishes. I couldn't believe they fitted all the windows and front and back doors to my 4 bedroom detached house in just 3 days! They were very tidy and were careful not to break any of the tile work around the windows in the kitchen, bathrooms and cloakroom. A couple of the window handles didn't click smoothly in the vented window position, but Softview sent a senior guy around the very next day to make some minor adjustments, and… Read Full Review

Report this review
★★★★★

“Happy with windows ”

Written on: 22/10/2015 by Hatch1959 (1 review written)

Great service,great team of lads ,great product… Read Full Review

Report this review
★★★★★

“Fantastic Service and Quality Windows”

Written on: 05/10/2015 by messirac (1 review written)

Brilliant Service, good quality windows and great aftercare service. I'm just about to order another set of windows as I didn't get all of them done originally, but very happy with it. Would definitely recommend… Read Full Review

Report this review
overview