Softview Conservatories, Colchester, Essex Reviews - www.softviewconservatories.co.uk

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★★☆☆☆
2.4 / 5
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Latest Reviews

★★★★★

“Fantastic service!!”

Written on: 18/05/2014 by Ingram458 (1 review written)

After being hounded by some of the bigger companies I decided to let Softview visit my home. The salesman was so polite and courteous and not at all pushy! The price was so much cheaper than anywhere else I had been. I had 26 windows installed in total and to say that the installers were amazing is an understatement! we did have a couple of problems with the locks but they came out within the week and had them sorted straight away. I would recommend this company to anyone!!… Read Full Review

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★☆☆☆☆

“products are good customer service is appaling”

Written on: 17/05/2014 by denmark0901 (1 review written)

again I have waited for softview to turn up for an appointment that was made by the 'after sales service' I don't understand even after talking to the managing director who promised to sort the problem out personally (never heard another word) how can a company get away with such dire customer service? I give up!!… Read Full Review

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★★☆☆☆

“Don't waste your time”

Written on: 07/05/2014 by 148Patterson (1 review written)

Softview fitted our conservatory earlier this year. The order process was fairly straightforward with a number of visits from the surveyor to make sure everything was correct and documented. Softview turned up on time and fitted the conservatory in line with the timescales quoted. However we ended up project managing the installation ourselves despite softview advertising this as part of their service. All of the other elements, other than the glazing, are subcontracted. So we had to organise… Read Full Review

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★☆☆☆☆

“once they have your money they do not care”

Written on: 01/05/2014 by McClanahan226 (1 review written)

had to give 1 star as system will not allow you to give no stars conesrvatory fitted summer 2013 from day one they did not stick to what they said. they changed the design as they went along so in the end i did not get what the sales rep had sold me. took almost 10 weeks to complete what they said would be a 2 week job. xmas time floor started to be damp and mold growing, they came out dug out the floor and said they had fitted the damp proof course wrong so patched it up relayed section of… Read Full Review

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★☆☆☆☆

“Bad after sales service cancelling appointments”

Written on: 28/02/2014 by AishaBeasley (1 review written)

We have had problems with the installation of a window which they had to replace as the seal had blown. They took two appointments to finally attend to see what was wrong. They then took three appointments to remove the faulty window as they cancelled the first two giving us less than 24 hours notice - it seems strange that they cancel an appointment at 16:45 for an appointment at 08:30 the next day. The excuse given was that the fitter was sick but they knew he was sick and would not attend… Read Full Review

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★☆☆☆☆

“DO NOT USE UNLESS YOU WANT HEADACHES !!!!”

Written on: 06/02/2014

Anyone thinking of purchasing doors and windows with these lot might want to think twice. I have had nothing but problems with my doors and windows since the installation 3yrs ago. The after care service is absolutely atrocious. I have lost count how many times the after care team have come out and the problems never seem to get sorted. I would never dream of recommending this firm to anyone. This is definately one customer that won't be returning back to them for more punishment!!!!… Read Full Review

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Benandtrixie's Comment

Written on: 12/02/2014

had ours done about 3 yrs ago also. Have had nothing but trouble ever since. Fully agree with this review. Shame we can't get together to discuss this.

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★★☆☆☆

“Aftercare needs some care.”

Written on: 21/01/2014 by TKCOLCHESTER1965 (1 review written)

After the sales chaps intial visit we were sold on the idea of placing the task of replacing all windows and doors with Softview. They did turn up on the install date agreed and got the job done on time. I paid about 98% of the bill because there were some issues ie. using water based sealant on the exterior of the house. Hence, when it rains we had chunks of sealant (probably polyfiller) falling out and white stripes down the windows and frames. How do supposed qualified fitters not know they… Read Full Review

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★☆☆☆☆

“ £11,000 Conservatory built 2009 .”

Written on: 19/09/2013

4 1/2 years of poor workmanship, had workman out at least 15 times and we are still waiting for our roof to be fixed. Had them out over three weeks ago to repair the roof again, they said they would mark it urgent, I have called them and been promised quick replies, non came, in the end I visited their showroom and spoke to the installation manager and again I was promised a phone call to arrange a day for the work to be done, three days later I am still waiting, Customer & Care non existent… Read Full Review

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★★★★★

“Great experiance”

Written on: 25/01/2013 by cliffey (1 review written)

We got our windows replaced by Softview few months ago. One of our requirements was to put our windows back to "1930" appearance. The surveyor was very helpul in instigating this. The installation team were second to none. Our modest bunglow was treated with the greatest of respect. We wouldn't hesitate to recommend Softview… Read Full Review

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★★★★★

“softview colchester”

Written on: 25/01/2013 by greggs441 (1 review written)

From when I set foot into the show room I had a good feeling about softview. The staff were very pleasant and ever so helpful. after showing me around the salesman came to my house and took the measurments of my windows and door. he was very professional and not the least bit pushy. After deciding to go ahead with them the survayor arrived only 3 days later and a few weeks after that the fitters arived and installed everything in one day. they left no mess. Im really happy with the quality of… Read Full Review

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★★★★★

“Good Customer Service”

Written on: 24/09/2012 by worthington (1 review written)

Recently we had a window removed and patio doors installed by Softview and we are so much pleased with the team of installers who attended us. They were polite and courteous throughout and had quite a bit of work done on our house over the last few months and it was nice to have pleasant workmen and NO loud music. Everyone in pleased with the work and happy with the service provided. We would not hesitate in recommending Softview to others. Excellent Service… Read Full Review

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★☆☆☆☆

“Poor quality, poor customer service”

Written on: 28/11/2011

We spent over £2000 on two doors. Having arranged an installation date and booked the day off of work, softview rang to cancel as the doors had not arrived. Two weeks later the front door was fitted and the quality of the product was awful, it had black paint painted over a deep gauge, rough edges, drill holes on show and a large splinted edge on the top of the door. My partner then checked the condition on the back door, only to find it had the same scratches and so refused to have it fitted… Read Full Review

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★☆☆☆☆

“Had 1 bay window fitted, when finised,windows snagged,...”

Written on: 03/02/2011 by langers (1 review written)

Had 1 bay window fitted, when finised,windows snagged, gaps around beading,broken beading,broken outside trim,handles missing to be replaced by scratched one,bad workmanship,bad customer care… Read Full Review

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