Softview Conservatories, Colchester, Essex Reviews - www.softviewconservatories.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★★★★☆

“Large corporate project”

Written on: 09/03/2015 by Janetp263 (1 review written)

We had very specific requirements for our large office/warehouse facility, in that the window frames and doors had to be an exact corporate colour, the window tints had to be matched to existing and some large areas of curtain walling were in need of replacement. Softview sent their surveyor to assess our requirements and dealt with all aspects of the supply, fitting and making good in a very experienced and professional manner. Their quotation was very competitive and we were very pleased… Read Full Review

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★★★★★

“WINDOWS- DOORS - CONSERVATORY- SOFFITS & PORCH”

Written on: 08/03/2015 by stevenjclark11 (1 review written)

I HAVE USED SOFTVIEW REPEATEDLY FOR MY LAST 3 PROPERTIES DURING AN 18 YEAR SPAN. I HAVE ALSO RECOMMENDED THIER SERVICES TO A CLOSE FRIEND AND ALSO MY AGEING MOTHER. I CAN HONESTLY SAY THAT I HAVE ALWAYS BEEN PLEASED WITH THE FRIENDLY, PROFESSIONAL ADVICE AND SERVICE PROVIDED, A VIEW SHARED BY BOTH MY MOTHER AND FRIEND ALSO. ALL THE PRODUCTS HAVE LOOKED GOOD, LASTED AND FUNCTIONED WELL. I HAVE ONLY EVER ENCOUNTERED A VERY FEW SMALL TEETHING PROBLEMS WHICH HAVE ALWAYS BEEN DEALT WITH QUICKLY AND… Read Full Review

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★★★★★

“doors and windows”

Written on: 07/03/2015 by topbanana17 (1 review written)

iha you can rely on them if you have any problems that arise unexpectd a door and ten windows installed in 2010 and am very satisfied with both the quality of the products and the installation itself i would like to add that the company has been around for over 20 years and you can rely on them if you have any unexpected problems i would recommend this company for all your doors windows conservatories etc… Read Full Review

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★★★★★

“More than once”

Written on: 06/03/2015 by TheScoutLeader (1 review written)

I have had two complete projects completed by soft view/ Gavin mills over the last 20 years and all are still Ok on both of the properties, the second one is 10+ years and still going strong. We are still living there. The price was better than anywhere else I had been. We got what we paid for and more. The only thing that thay have been back for, is to adjust the door. So what can I say "Value for money, Great product, good service. Happy to recommend them to anyone… Read Full Review

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★★★★★

“Beautiful Windows”

Written on: 06/03/2015 by Pittock (1 review written)

We are refurbishing an Edwardian building and needed all new doors and window. We really should have put wooden windows and doors in but the maintenance would have been expensive and time consuming. We were very worried what the windows and doors would look like, after all, they can either make of break a building. The result was fantastic and we now have a building that everyone comments on and says how wonderful it looks. I now would't even think of wood as the replacement windows are… Read Full Review

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★★★★★

“very satisfied customer - says it all”

Written on: 03/03/2015 by inflatedmilly (1 review written)

Our old wooden windows were drafty, expensive to maintain and poorly insulated. We need to know what the replacement windows would give us in terms of insulation and the most important element, cost. so after pricing all of our options we decided on the window replacement offered by Softview Gavin Mills. The service was excellent from start to finish, Gavin clearly knows his stuff and gave us some good advice, understanding our needs and coming up with a cost effective solution. The 22 windows… Read Full Review

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★★★★★

“New windows fitted”

Written on: 04/02/2015 by david4015 (1 review written)

The fitters were punctual,tidy and polite, my renter was very happy with the finished windows. In dealing with the company they were very professional as well, i have no concerns in recommending them to anyone… Read Full Review

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★★★★★

“FANSTASTIC”

Written on: 04/02/2015 by Reidsv1976 (1 review written)

In my experience, People are all to ready to advertise bad publicity! I read the reviews before going into Softview-Gavin Mills for my Conservatory and always work on my own gut feelings! My first feeling on entering the showroom was this is absolutely superb it gave me a wide choice, the atmosphere was so welcoming. The consultants and staff were so informative So I arrranged for a Gavin to come to our home. Brilliant advice was given, he wasn't pushy, everything was explained at a pace my… Read Full Review

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★★★★★

“Great customer service, would recommend to anyone! ”

Written on: 03/02/2015 by Roxy27 (1 review written)

First class mahogany windows fitted throughout the house. Could not fault the staff very clean and efficient, top quality work man ship. After care was second to none. Could not fault them at all. Would definetly recommend soft view/ Gavin mills to other fiends and family… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 22/01/2015 by Aracely308 (1 review written)

I would rather go without windows than use this company. They all need a course in Customer Service!!! Maybe reasonable but there is a reason for it!!!… Read Full Review

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★★★★★

“excellent service for our conservatory”

Written on: 19/01/2015 by dotnray123 (1 review written)

WE HAVE HAD OUR CONSERVATORY FROM SOFTVIEW GAVIN MILLS THEY STARTED ON THE 3RD DECEMBER 2014 AND EVERY THING FINISHED ON THE 18TH JANUARYWITCH INCLUDED UNDERFLOOR HEATING [2 WEEKS FOR CONCRETE TO CURE BEFORE TILES AND HEATING COULD BE FITTED ]. ELECTRICS POWER POINTS CEILING LIGHTING AND CONTROL FOR HEATING ALL HAD TO BE DONE . WE DID NOT HAVE TO CHASE THEM FOR ANYTHING THEY CONTACTED US WHEN THEY WERE COMING ,THE WORKMEN WERE VERY TIDY AND CLEANED UP ALL THEY MESS ,SKIPS WERE DELIVERD AND… Read Full Review

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★☆☆☆☆

“appaling service from Softview/Gavin Mills”

Written on: 23/11/2014 by KierraDrew63 (1 review written)

Faulty window product reported to SV/GM beginning of august 2014. Received a visit from SV/GM. Mid August to review problem. Late September receive a call from SV/GM and given a late October date for fixing problem. On the day SV/GM due, receive a call to say part isn't in yet but they are looking into it urgently and will get back to me. It's nearly the end of November, no communication from SV/GM. Window still not fixed!… Read Full Review

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★★★★★

“Cant see how Softview got bad reviews??”

Written on: 15/10/2014 by n.coles (1 review written)

I personally have used Softview for the last 4 homes over the last 14 years to do Windows, Doors, Conservatories and even Solar panels and I have not ever had an unhappy experience with them, they have always been efficient, helpful and top quality. The builders, admin staff, installers, plasterers, electrician have always been so good... Ive read through these reviews and I just cant see how they got such bad reviews. I would always recommend them to my friends and family and everybody that… Read Full Review

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★★★★★

“Fantastic service!!”

Written on: 18/05/2014 by Ingram458 (1 review written)

After being hounded by some of the bigger companies I decided to let Softview visit my home. The salesman was so polite and courteous and not at all pushy! The price was so much cheaper than anywhere else I had been. I had 26 windows installed in total and to say that the installers were amazing is an understatement! we did have a couple of problems with the locks but they came out within the week and had them sorted straight away. I would recommend this company to anyone!!… Read Full Review

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★☆☆☆☆

“products are good customer service is appaling”

Written on: 17/05/2014 by denmark0901 (1 review written)

again I have waited for softview to turn up for an appointment that was made by the 'after sales service' I don't understand even after talking to the managing director who promised to sort the problem out personally (never heard another word) how can a company get away with such dire customer service? I give up!!… Read Full Review

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★★☆☆☆

“Don't waste your time”

Written on: 07/05/2014 by 148Patterson (1 review written)

Softview fitted our conservatory earlier this year. The order process was fairly straightforward with a number of visits from the surveyor to make sure everything was correct and documented. Softview turned up on time and fitted the conservatory in line with the timescales quoted. However we ended up project managing the installation ourselves despite softview advertising this as part of their service. All of the other elements, other than the glazing, are subcontracted. So we had to organise… Read Full Review

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★☆☆☆☆

“once they have your money they do not care”

Written on: 01/05/2014 by McClanahan226 (1 review written)

had to give 1 star as system will not allow you to give no stars conesrvatory fitted summer 2013 from day one they did not stick to what they said. they changed the design as they went along so in the end i did not get what the sales rep had sold me. took almost 10 weeks to complete what they said would be a 2 week job. xmas time floor started to be damp and mold growing, they came out dug out the floor and said they had fitted the damp proof course wrong so patched it up relayed section of… Read Full Review

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★☆☆☆☆

“Bad after sales service cancelling appointments”

Written on: 28/02/2014 by AishaBeasley (1 review written)

We have had problems with the installation of a window which they had to replace as the seal had blown. They took two appointments to finally attend to see what was wrong. They then took three appointments to remove the faulty window as they cancelled the first two giving us less than 24 hours notice - it seems strange that they cancel an appointment at 16:45 for an appointment at 08:30 the next day. The excuse given was that the fitter was sick but they knew he was sick and would not attend… Read Full Review

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★☆☆☆☆

“DO NOT USE UNLESS YOU WANT HEADACHES !!!!”

Written on: 06/02/2014

Anyone thinking of purchasing doors and windows with these lot might want to think twice. I have had nothing but problems with my doors and windows since the installation 3yrs ago. The after care service is absolutely atrocious. I have lost count how many times the after care team have come out and the problems never seem to get sorted. I would never dream of recommending this firm to anyone. This is definately one customer that won't be returning back to them for more punishment!!!!… Read Full Review

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Benandtrixie's Comment

Written on: 12/02/2014

had ours done about 3 yrs ago also. Have had nothing but trouble ever since. Fully agree with this review. Shame we can't get together to discuss this.

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★★☆☆☆

“Aftercare needs some care.”

Written on: 21/01/2014 by TKCOLCHESTER1965 (1 review written)

After the sales chaps intial visit we were sold on the idea of placing the task of replacing all windows and doors with Softview. They did turn up on the install date agreed and got the job done on time. I paid about 98% of the bill because there were some issues ie. using water based sealant on the exterior of the house. Hence, when it rains we had chunks of sealant (probably polyfiller) falling out and white stripes down the windows and frames. How do supposed qualified fitters not know they… Read Full Review

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